NH Palacio de Tepa, Madrid Spain Corporate Presentation Updated: July 2013 1
TODAY 386 hotels 26 countries 58,168 rooms 19,000 employees 16 million clients Strong presence in America Leaders in Europe with a presence in resorts in Spain and Italy 36 hotels 7,204 rooms (12%) 350 hotels 50,964 rooms (88%) 2
ONE OF THE LEADING URBAN HOTEL COMPANIES IN EUROPE S BUSINESS SEGMENT WITH A WIDE PRESENCE IN AMERICA Europe Located in the center of the main cities Country Hotels Rooms Andorra 1 60 Austria 6 1,183 Belgium 10 1,550 Czech Republic 2 579 France 3 556 America Germany 59 10,438 Hungary 1 160 Africa Country Hotels Rooms Italy 50 8,085 Luxembourg 1 148 Country Hotels Rooms Argentina 13 2,049 Poland 1 93 South Africa 2 242 Chile 1 122 Colombia 1 137 Dominican Rep. 3 1,261 Mexico 13 2,092 Uruguay 1 136 USA 1 242 Venezuela 3 1,165 Total 36 7,204 Portugal 2 165 Rumania 2 161 Slovakia 1 117 Spain 168 20,076 Switzerland 4 521 The Netherlands 35 6,509 United Kingdom 2 321 Total 348 50,722 Total 2 242 3
TODAY LEADERSHIP IN URBAN SEGMENT IN KEY COUNTRIES NH worldwide presence No. of hotels No. of rooms Ranking ITALY 50 8,085 1st NETHERLANDS 35 6,509 2nd SPAIN 168 20,076 2nd BELGIUM 10 1,550 3rd GERMANY 59 10,438 5th AMERICA 36 7,204 na * Distribution by segments: 91% urban hotels and 9% resorts Data 31/05/2013 4
AN INTERNATIONAL PLAYER In just one decade, NH Hoteles has become a truly international player NH Hoteles 23rd position Worldwide (Hotels Magazine 2012) 397 391 NH Hoteles has 70 hotels in more than 30 cities throughout Spain (El Mundo 18/06/1997) 66 72 168 22,468 2.164 965 7.962 227 34,400 2.279 2.552 4.401 4.563 7.540 6.559 8.610 242 36,835 8.867 270 38,990 2.325 5.531 750 6.982 9.512 345 51,591 3.658 7.082 8.002 8.123 10.061 58,687 58,853 4.130 4.235 6.146 6.892 8.276 8.239 8.289 8.207 10.704 10.438 rooms hotels 6,948 8,199 6.948 8.199 760 10.617 11.570 12.481 13.890 14.665 21.142 20.842 1996 1998 2000 2002 2004 2006 2008 2010 2012 Spain & Portugal Germany Benelux Italy Latin America & Caribbean Rest of the World 5
OUR VISION Whenever anyone contemplates a trip to a city for an overnight stay or meeting, for business or pleasure, they first ask themselves: Is there an NH Hotel? NH aspires to be the top 2 choice for city/business travelers, offering a different product and service experience 6
QUALITY TARGETED AT CONSUMERS 2012 16M Clients 250,938 Hosted companies 230.000 Client reviews analyzed Outstanding service and location: the most valued attributes by our guests Clients satisfaction 8.0 8.1 Clients satisfaction AVG. score 2012 (YTD) 2013(YTD) Reviews 105.917 146.256 7
NH HOTELES EXPERIENCE: BUILDINGS nhow Berlin NH Monterrey, Mexico NH Barbizon Palace, Amsterdam Jolly Madison Towers, New York NH Fiera, Milan NH City & Tower, Buenos Aires NH Palacio de Tepa, Madrid 8
NH HOTELES EXPERIENCE: LOBBIES NH Vittorio Veneto, Rome NH Galaxy, Amsterdam NH Danube City, Vienna NH Porta Rossa, Florence NH Palacio de Tepa, Madrid NH Plaza de Armas, Seville 9
NH HOTELES EXPERIENCE: ROOMS Hesperia Tower, Barcelona nhow Milano, Milan NH Príncipe de Vergara, Madrid NH Porta Rossa, Florence NH Grand Hotel Krasnapolsky, Amsterdam NH Zandvoort, Zandvoort nhow Berlin, Berlin NH Frankfurt City, Frankfurt NH Valle Dorado, Mexico City 10
NH HOTELES EXPERIENCE: MEETING ROOMS NH Aeropuerto México T2, Mexico NH Eurobuilding, Madrid NH Villa de Bilbao, Bilbao NH Lingotto, Turin NH Voltaire Potsdam, Potsdam NH Tropen, Amsterdam NH Central Convenciones, Seville Hesperia Tower, Barcelona 11
NH HOTELES EXPERIENCE: GASTRONOMY La Terraza del Casino, Madrid Santceloni, Madrid Fabrics, Berlin Antiox breakfast Estado Puro, Madrid Vermeer, Amsterdam NH 9 de Julio, Argentina nhow Milano, Milan 12
NH HOTELES EXPERIENCE: NHOW The design brand of NH Hoteles, combining comfort and minimalism, technology and latest innovation in contemporary architecture nhow Milano nhow Berlin nhow Rotterdam Opening November 2013 13
NH HOTELES & SOCIETY: WE CARE A responsible company in the tourism industry NH Hoteles services proactively meet the needs of our interest groups with solutions that are efficient and sustainable Suppliers Society Customers Shareholders Employees Environment 14
NH HOTELES & SOCIETY: WE CARE Sustainability: Measures already achieved LED technology 70% energy savings Low consumption lamps 50% energy savings Water saving devices 35% water savings Oxo biodegradable amenities Solar Energy 100% emissions free Efficient electrical appliances 15% energy savings 15
NH HOTELES & SOCIETY: WE CARE Culture Sports Mario Vargas Llosa TheNobelLiteraturePrizewinnergiveshisnameto the Mario Vargas Llosa NH short story Award Cervantes Institute Global agreement with impact in all countries where both organizations are present Tennis Global sponsor of the Davis Cup since 2004 Horse riding Sponsor of the International Show Jumping Competition at Casas Novas Sailing Sponsor of the Sotogrande J 80 Grand Prix and the RC44 Peninsula Petroleum NH Resorts sailing team Moto racing Premium Suppliers of Yamaha Factory Racing Golf Sponsor of the NH Resorts International Golf Circuit 16
BEST PLACE TO WORK 19,000 Employees 140 Nationalities 36 Age average 50% Women Knowledge Equal opportunities Training Flexibility Average length in company: 7 years 48.6% of management positions held by women 186,404 hours of training (classroom + e learning) 16.8% of the workforce works outside their country NH Hoteles recognized as one of the favourite companies to work in all the countries where it has significant presence 17
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