E-Commerce ERP for successful online business.

E-Commerce ERP for successful online business.

plentymarkets: E-Commerce ERP for successful online business. You can manage all of your online business processes with one software: plentymarkets. From setting up your items to processing orders, managing payments and fulfillment: all of the processes are efficiently linked together so that you can fulfill orders quickly and provide your customers with a high level of service. You will profit from our comprehensive support options and will always be ahead of the game with our updates and innovative ideas. plentymarkets makes e-commerce simple, convenient and efficient. It provides you with a wide range of individual functions that all work together harmoniously under one roof. More than 3,500 plentymarkets online sellers used our platform to sell their items and generated 2.15 billion EUR revenue in 2013. The bvh (German Association of Capital Market Groups at Universities) estimated a total revenue of 39.1 billion. When comparing these two numbers, plentymarkets generated 5.49 % of the entire revenue in German e-commerce. This market share is expected to increase this year. Online store Cloud Hosting Multi-Channel Concentrate on your business and let plentymarkets take care of the rest. Up2Date Stock management/ statistics CRM Order processing Processes

Combine all successful sales channels: Markets and online store plentymarkets multi-channel! Thanks to plentymarkets, you can use sophisticated multi-channel technology to automatically list your items on all of the major markets and price comparison portals like Amazon, ebay, play.com, fruugo, Zalando, Rakuten, ricardo and co. Make the most of several sales channels simultaneously and be present on several different platforms to attract more attention to your online store and increase your revenue. You can easily incorporate your local store as well, making it possible for you to control all of your sales activities with just one powerful piece of software. plentymarkets online store Which channels can I sell my items on? How can I offer my items on as many channels as possible? Use plentymarkets to manage multiple online stores with individual designs. Offer a wide range of products and decide which items should be sold in which countries. Our CMS helps you to individually design your online store and puts no limits on your web designer s creativity. The online store is pre-certified, making it easier to qualify for important distinctions like the Trusted Shops Seal of Approval. Customers put their trust in certified stores and are more likely to give positive feedback. plentymarkets provides you with everything that you need to make your offers location-specific and start selling internationally. plentymarkets stock management The integrated plentymarkets stock management system keeps track of your stock in one, central location. It synchronizes stock changes with all of the markets and online stores that were connected. The sophisticated stock management system and centralized warehouse management system provide you with everything you need to manage your stock and keep your items available. A wide range of statistics keep you updated on your key business figures. Find out how much profit is generated with each sales channel and analyze other interesting information such as the reasons for returns and your customers buying patterns.

Automated processes: Quick shipments, secure payments and topnotch customer support! A quick delivery of ordered goods is the most important service in e-commerce. plentymarkets sets a good example in this regard and offers you different solutions: You can either ship items yourself, hire a fulfillment service provider to do this for you or you can combine the two options as desired. We integrated many of the leading payment providers, which ensures that your payment transactions will always run smoothly in your home country and abroad. Hence, your orders are directly handed over to the automatic invoicing process after having received the payment and your goods can be sent immediately. plentymarkets processes Flexible, effective and reliable! Each company has particular workflows and individual needs. This is why we developed a plentymarkets system that can be adapted to your new requirements anytime. Our software includes the plentymarkets Client free of charge. This tool provides you with an easy-to-handle, graphical process editor that helps you to configure, map and automate your workflow in plentymarkets. It also allows you to access local devices and automatically carry out your processes from beginning to end. How can I make my order process more efficient and tailor it to meet my needs? plentymarkets CRM Provide your customers with topnotch support: Our customer relationship management module provides all customer information such as order and payment histories and important details about customer queries at a glance. React in an instant and respond to incoming queries or even complaints directly in plentymarkets with the integrated ticket system. You can even turn your E-mails and ebay messages into tickets. In other words, you can compile all of your customer communication in one central location and manage all of your customer services with one system.

We ll help you stay flexible: Our cloud grows to meet your needs! Each company has particular workflows and individual needs. This is why we developed a plentymarkets system that can be adapted to new requirements anytime. Our software provides you with an easy-to-handle, graphical process editor that helps you to configure, map and automate your workflow in plentymarkets. plentymarkets cloud hosting With plentymarkets, you never have to worry about server hardware again. This is because we will host your plentymarkets system in our highly performing and secure cloud. The cloud guarantees the performance you need at all times. We will help you feel safe by protecting you from unexpected system shut-downs or dangerous attacks by third parties. We keep your system running by simultaneously saving your data on two different servers. Furthermore, we protect your data with the latest technology. What s the easiest way for me to expand my growing e-business? plentymarkets Up2date plentymarkets is a flexible all-in-one solution that keeps up with the dynamics of e-commerce. We not only respond to any changes with continuous software maintenance, but we also permanently work on developments to match the latest innovations in e-commerce. We provide them as free updates to our customers on a regular basis. Hence, with plentymarkets you will always have a modern system at hand that spares you planning time-consuming and often costly software projects. Daily updates are added without disrupting your day-to-day business. Larger upgrades contain a wide range of new features and are made available in new versions.

Success Story DeLife: Make the switch and start your own success story! DeLife began using plentymarkets as an all-in-one solution in 2009 and integrated several new distribution channels. plentymarkets has proven itself to be the perfect all-in-one solution for all necessary processes. It keeps the company up-to-date in e-commerce since the software is developed continuously. DeLife decided to continue using plentymarkets even when the company s internal processes became too complex. It now uses plentymarkets as a middleware between external service providers and its own ERP system. DeLife considers plentymarkets to be a step ahead of the rest when it comes to new developments in e-commerce, such as interfaces to distribution portals, markets, payment and shipping providers or other external services. This way DeLife is always able to gain the competitive edge. DeLife appreciates that the latest technologies are always provided at first hand and that plentymarkets takes individual demands and problems into consideration. We are happy to have found plentymarkets as it includes a large range of interfaces that meet our needs. DeLife A few of our customers: A few of our awards: www.plentymarkets.com

The plentymarkets features plentymarkets online store plentymarkets stock management / statistics Free store designs Zoom function STOCK MANAGEMENT Completely customizable store design Item ratings Centralized stock management Intuitive user interface Trusted Shops seller rating Centralized stock and price synchronization with sales channels Search engine friendly online store ekomi customer ratings Reorder management Clean URLs EHI pre-certified Warehouse and storage location management Clients (stores) Trusted Shops pre-certified Multiple suppliers / creditors Multiple languages Legal text import (JanoLaw, Händlerbund and IT Recht Kanzlei) Multiple warehouses Multiple currencies My account area UTF-8 content B2B and B2C Product search and live search Integrated search providers: Findologic, FACT-Finder Web analysis: Econda, Google Analytics Coupons Gift service Item variations Discounts Cross-selling Live shopping Top sellers New arrivals Watchlist Returns processing Facebook and Twitter interface RSS feeds Social bookmarks Newsletter module Affiliate marketing Weblog / Blog Customer forum Guestbook Digital goods Scheduler module Categories (6 levels) Price columns Price calculation STATISTICS Total revenue development Revenue by category Shopping cart development Revenue by referrer per order Revenue by referrer per item Revenue by shipping region Returns, credit notes, cancellations Status of the current orders Order processing times Pending payments according to payment methods Comprehensive possibilities for managing each item - suppliers, purchase prices and item numbers Inventory Reserved stocks Point of sales integration via POSMAN live interface Shipping orders by shipping service provider Shipping costs by shipping service provider Current stock Sold item quantities Estimated stock turnover and reorder levels Leads via interaction Leads via status Sent messages Tops / Flops Contribution margin I + II Order properties Graduated prices Stock synchronization via import function / API Sweepstakes function 18+ module Orders Product videos (Treepodia) plentymarkets multi-channel Completely integrated online store Simultaneous sales via multiple channels Up to 50 clients (stores) per system Individual prices per sales channel Link to cash register / local store Centralized order processing Mobile commerce Success analysis Complete integration of all major markets Reach a wider range of customers Automatic data exchange: items, stock, orders, customers, payment, returns www.plentymarkets.com

The plentymarkets features plentymarkets order processing plentymarkets CRM PAYMENT Central overview of all payments Automatic synchronization of incoming payments Automatic synchronization of bank accounts (EBICS / HBCI) Automatic Assignment of payments to receipts / orders Integration of all important payment providers Supports different currencies Supports direct debits (SEPA) Supports bank transfers (SEPA) Supports return payments Supports partial payments Integrations for debt collection service provider AR list ORDER PROCESSING Central processing of orders from all distribution channels Separated processing by client (store) Various filter options Individual order statuses Event system / Event procedures for carrying out standard tasks Automatic dunning process Automatically sends E-mail templates Processes: order, credit note, return, warranty, offer, etc. Supports partial deliveries Automatic assignment of warehouses Separate deliveries of orders via several warehouses International address validation by AddressDoctor Arvato credit rating Transmission of shipping statuses to external markets LOGISTICS & FULFILLMENT Integrated fulfillment tool Supports several warehouses Parallel shipping via several external fulfillment partners Software-aided picking Optimal picking routes Integration of the most important shipping service providers Automatically generates shipping labels Individual shipping processes Return management Repair warehouse Supports tracking COMMUNICATION Customer requests via E-mail or in the online store - directly assigned to the customer account User interface for editing customer surveys (similar to the E-mail application) Assigning types and priorities to requests Assigning requests to certain employees or a group of employees Tracking the communication flow (incl. file attachments) in the central ticket system Access to the order history and communication while processing the request Answering requests via plentymarkets E-mail service and the help of text blocks CUSTOMER DATA Administer your contact data centrally Quick customer search Customer data: complete overview of all data Several delivery addresses Taking notes Data fields can be designed freely per customer class or client Manages documents per customer Access to complete communication (ticket history) Access to all orders / reorders plentymarkets Up2date SOFTWARE VERSIONS We are continuously improving plentymarkets Improvements are released as software versions on a regular basis Improvements will be announced in our changelog in advance We have our own software testing team In the case that software errors may occur in spite of our testing they will be communicated through our support team and fixed by our developers plentymarkets cloud hosting Software as a service Maximum availability and reliability Hosted in the plenty cloud Optimized failover system 1st domain included (further domains possible) Hosting on your own servers is possible Ideal balance for high traffic Innovative caching technology for fast and short online store loading times DOCUMENTATION All menus and functions are described in our manual in two languages (DE / EN) and are constantly updated Apart from the manual, we are working on further video tutorials The SOAP API s documentation is generated automatically and always up to date www.plentymarkets.com

Online store Multi- Channel Stock management Order processing Processes CRM Up2Date Cloud Hosting plentymarkets Ltd Highbridge Estate Oxford Road Uxbridge UB8 1HR United Kingdom Tel.: +44 1895.80 94 10 E-mail Sales: sales@plentymarkets.co.uk www.plentymarkets.com