FoIP Interoperability Guide OpenText RightFax OpenText RightFax is the proven market leader in fax server, document delivery and fax software. It delivers the most reliable and robust fax software solutions to integrate and automate the flow of a full range of fax, paper and electronic documents and data, enabling enterprises to achieve significant cost reductions. By using RightFax companies can securely and efficiently deliver business information from virtually any application via fax, email, print devices or over the Internet. This white paper outlines interoperability testing and product compatibility between RightFax and third-party products leveraging fax-over-ip (FoIP) communication, including the T.38 FoIP protocol.
Table of Contents Introduction....................................................... 3 Alcatel-Lucent..................................................... 4 Aastra............................................................. 4 AT&T............................................................... 4 AudioCodes....................................................... 4 Avaya.............................................................. 5 babytel........................................................... 6 CenturyLink (formerly Qwest).................................... 6 Cisco Systems..................................................... 6 Dialogic............................................................ 7 HP (formerly 3COM).............................................. 8 Level (3) (formerly Global Crossing)............................... 8 Mitel............................................................... 8 Orange Business Services......................................... 8 Quintum........................................................... 9 ShoreTel........................................................... 9 Siemens............................................................ 9 Sonus (formerly Network Equipment Technologies).............. 9 Telstra............................................................ 10 Verizon........................................................... 10 XO Communications.............................................. 10 About OpenText.................................................. 11 For More Information............................................ 11
W H I T E PA P E R RIGHTFAX Introduction OpenText RightFax communicates via FoIP through a Dialogic Brooktrout SR140 software implementation on RightFax deployments. Brooktrout SR140 is a board-less, host-based FoIP engine that leverages existing field-proven Dialogic Brooktrout fax technology to deliver high levels of performance, reliability, and scalability using multiple communication options, including G.711, T.38, SIP and H.323. Once the call is set up, the fax payload is transmitted via T.38 (recommended) between the fax server, the communication device, and the end point. The end point may be a fax server or a classic fax machine. In the case of a media gateway, the gateway is responsible for connecting the call to the traditional Public Switched Telephone Network (PSTN) and completing the path to the receiving device. Typically these devices are part of a larger VoIP/FoIP infrastructure providing voice, fax, email, and messaging. RightFax interoperability is based on two simple scenarios, and then enhanced based on the vendor s unique product features and functionality. This document will provide guidance on interoperability between the OpenText RightFax (SR140) FoIP stack and market leading telephony infrastructure. E N T E R P R I S E I N F O R M AT I O N M A N A G E M E N T 3
RIGHTFAX Product Interoperability Overview Alcatel-Lucent Omni PCX Enterprise 7.1 Aastra Ericsson MX-ONE Telephony System Ericsson MX-ONE Manager Telephony System Ericsson MX-ONE Telephony Server Ericsson MX-ONE Media Gateway Classic V3.2 SP1 Y (SIP) Y (SIP) 8.48.1 Y (SIP) Y (SIP) 12.45.6 Y (SIP) Y (SIP) 1.4_5 Y (SIP) Y (SIP) AT&T SIP Trunking NA NA AudioCodes Mediant 1000 5.6 MP-114 5.6 MP-118 5.6 ENTERPRISE INFORMATION MANAGEMENT 4
RIGHTFAX Avaya OpenText is a Gold member of the Avaya DevConnect program. OpenText RightFax has been tested with Avaya Communications Manager and multiple media gateways. Application notes detailing interoperability testing and configuration are available directly from the Avaya DevConnect web site. Application Notes for Configuring RightFax Fax Server with Avaya Products Delivering a Complete Fax over IP Solution with OpenText and Avaya Avaya Aura Communication Manager 6.3 6.2 6.0 5.2 5.1 4.x 3.x X (H.323 & SIP) X (H.323 & SIP) X (H.323) Avaya Communication Server 1000 7.6 7.5 5.5 Y (SIP) Avaya Aura Session Manager 6.3 6.2 6.0 Y (SIP) G650 Media Gateway (TN2302) G650 Media Gateway (TN2602) G650 Media Gateway (TN799) HW 20 FW 118 X (H.323) HW 02 FW 047 X (H.323) HW 01 FW 26 X (H.323) G700 Media Gateway 28.18.0 X (H.323 & SIP) SIP Enablement Services 5.2.0.0-947.3b Y (SIP) ENTERPRISE INFORMATION MANAGEMENT 5
RIGHTFAX babytel SIP Trunking CenturyLink (formerly Qwest) SIP Trunking Y (SIP) Cisco Systems OpenText is a Preferred Solution Developer in the Cisco Developer Network. OpenText RightFax is interoperable with multiple products from Cisco Systems, including CUCM, Unity, Unity Connection and IOS based routers/switches. Find RightFax on the Cisco Developer Network Marketplace Solutions Catalog OpenText RightFax support for FoIP in a Cisco environment Cisco Unity Connection 10 9 8 7 Cisco Unity 5.x 4.2.x 4.1.x 4.0.x X (SMTP) X (SMTP) X (SMTP, POP3) X (SMTP, POP3) Y (SMTP) Y (SMTP) ENTERPRISE INFORMATION MANAGEMENT 6
RIGHTFAX Cisco Unified Communications Manager 10.x 9.x X (H.323, SIP, MGCP) X (H.323, SIP, MGCP) 8.x X (H.323 & SIP) 7.x X (H.323 & SIP) 6.1 6.0.x 5.1.x 5.0.x 4.3.x 4.2.x Cisco IOS-based Routers 12.3 and above X X Dialogic OpenText is a Dialogic partner. OpenText RightFax is interoperable with the full line of media gateways. DMG 1000 5.1.118_5N or later Y (SIP) Y (SIP) DMG 2000 5.1.118_5N or later Y (SIP) DMG 3000 SUI-1_8.51 or later Y (SIP) Y (SIP) DMG 4000 SUI-1_8.51 or later Y (SIP) IMG 1010 10.3.2 or later ENTERPRISE INFORMATION MANAGEMENT 7
RIGHTFAX HP (formerly 3COM) OpenText has validated product interoperability with the HP VCX telephony platforms (formerly 3COM). Application notes detailing interoperability testing and configuration are available directly from HP. http://h17007.www1.hp.com/us/en/products/unified-communications/index.aspx VCX Connect 8.0.4e Y (SIP) Y (SIP) 7.1.13e3 VCX Enterprise 7.2.5 7.1.21c 7.1.12 Y (SIP) VCX System i 7.2.5 Y (SIP) Level (3) (formerly Global Crossing) SIP Trunking Y (SIP) Mitel 3300 Controller (MCD) Release 5 3300 Controller (MCD) Release 4 Y (SIP) Orange Business Services SIP Trunking ENTERPRISE INFORMATION MANAGEMENT 8
RIGHTFAX Quintum Tenor DX 2024 P104-12-10 Tenor DX 8192 P104-12-10 ShoreTel ShoreGear 13.x Y (SIP) ShoreGear 12.x Y (SIP) ShoreGear 11.x Y (SIP) ShoreGear 10.x Y (SIP) Siemens HiPath 8000 V3.0 R2 PS19.E05 Y (SIP) Y (SIP) RG8702 Media Gateway Y (SIP) Y (SIP) Sonus (formerly Network Equipment Technologies) SBC1000 (formerly Unified Exchange (UX) 1000) SBC 2000 (formerly Unified Exchange (UX) 2000) 2.1v137 Y (SIP) 2.1v137 Y (SIP) ENTERPRISE INFORMATION MANAGEMENT 9
RIGHTFAX Telstra SIP Trunking Verizon SIP Trunking XO Communications SIP Trunking ENTERPRISE INFORMATION MANAGEMENT 10 SKU#
RIGHTFAX About OpenText OpenText provides Enterprise Information Management software that enables companies of all sizes and industries to manage, secure and leverage their unstructured business information, either in their data center or in the cloud. Over 50,000 companies already use OpenText solutions to unleash the power of their information. To learn more about OpenText (NASDAQ: OTEX; TSX: OTC), please visit www.opentext.com. For More Information For more information visit http://faxsolutions.opentext.com or contact your OpenText sales representative at: North America: ix-salesinquiry@opentext.com or (800) 304-2727 EMEA: salesmea@opentext.com or +971 4 390 0281 Western Europe: saleseurope@opentext.com or +31 (0)23 565 2333 Asia/Pacific: salesapac@opentext.com or +61 2 9026 3480 Support: support@opentext.com or (800) 540-7292 faxsolutions.opentext.com NORTH AMERICA +1 800 304 2727 EUROPE +31 (0)23 565 2333 AFRICA, MIDDLE EAST +971 4 390 0281 JAPAN +81-3-5472-5273 CHINA +86 21 28909063 HONG KONG +852 2824 8223 AUSTRALIA +61 2 9026 3480 Copyright 2013-2014 Open Text Corporation OpenText is a trademark or registered trademark of Open Text SA and/or Open Text ULC. The list of trademarks is not exhaustive of other trademarks, registered trademarks, product names, company names, brands and service names mentioned herein are property of Open Text SA or other respective owners. All rights reserved. For more information, visit:http://www.opentext.com/2/global/site-copyright.html (11/2014)02711EN