PRODUCT FAMILY BRIEF: CA SPECTRUM CA SPECTRUM Redefining Network Fault Management CA Network & Voice Management Solutions CA SPECTRUM CA ehealth CA ehealth for Voice
CA SPECTRUM CA SPECTRUM Network Fault Manager Foundation Suite CA SPECTRUM Network Fault Manager Standard Suite CA SPECTRUM Network Fault Manager Premium Suite CA SPECTRUM Network Fault Manager Network Configuration Manager CA SPECTRUM Network Fault Manager Microsoft MOM Connector CA SPECTRUM Network Fault Manager MPLS VPN Manager CA SPECTRUM Network Fault Manager Multicast Manager CA SPECTRUM Network Fault Manager QoS Manager CA SPECTRUM Network Fault Manager BMC Remedy Gateway CA SPECTRUM Network Fault Manager Report Manager CA SPECTRUM Network Fault Manager Secure Domain Manager CA SPECTRUM Network Fault Manager Service Manager CA SPECTRUM Network Fault Manager Service Performance Manager CA SPECTRUM Network Fault Manager SNMPv3 Module CA SPECTRUM Network Fault Manager Level 1 Toolkit CA SPECTRUM Network Fault Manager Southbound Gateway Toolkit CA SPECTRUM Network Fault Manager Modeling Gateway Toolkit CA SPECTRUM Network Fault Manager TL1 Gateway Toolkit CA SPECTRUM Network Fault Manager CORBA Toolkit Copyright 2007 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.
CA SPECTRUM software delivers automated fault management across diverse, multi-technology networks to assure the availability of critical network services that are essential for your business applications. Patented root-cause and impact analysis technology immediately pinpoints the degraded or failed network component, indicates who and what are impacted, and offers a fix. Additional reporting capabilities deliver at-a-glance, actionable information regarding IT asset, availability, event/alarm and performance metrics. Overview Benefits CA Advantage In today s highly competitive global economy, a robust and reliable network is fundamental to business success. CA SPECTRUM ensures the availability of critical network services, employing intelligent root-cause and impact analysis to identify, prioritize and correct problems before they affect your business. CA SPECTRUM delivers a highly intuitive interface, configuration management tools, and out-ofthe-box support for more than 800 device types. CA SPECTRUM approaches fault management from a business perspective, ensuring that your most important business services and customers get priority response. The automation of labor-intensive troubleshooting improves service levels and availability while lowering operational costs. Capital expenditure is significantly reduced through better utilization of your network assets, as you identify which assets can be consolidated, redeployed or decommissioned. Platform-independent and vendor-neutral, CA SPECTRUM is a core component of the CA Network & Voice Management (CA NVM) solution, a complete and integrated solution set for network fault and performance management. CA NVM is part of CA s broader Enterprise IT Management (EITM), a vendorneutral approach to managing all IT resources from a single view. EITM unifies and simplifies your entire IT environment, allowing diverse products and processes to work together with less effort and complexity. PRODUCT FAMILY BRIEF: CA SPECTRUM 3
CA SPECTRUM redefines Network Fault Management Your business depends on your network. Downtime and performance problems have an immediate and increasingly severe impact on productivity, revenue and profitability. CA understands that today s IT organizations are responsible for delivering key network and IP services, and that network fault management in today s infrastructures means assuring both the health and availability of these services. At CA, we define network service level management as the unification of fault, performance, and configuration management. We deliver a highly integrated service level management solution that understands the crucial relationship between your business assets, services, users and customers. CA SPECTRUM software automates fault management across multi-vendor and multitechnology infrastructures, tailoring information views and management capabilities to meet the needs of a broad range of technical and non-technical users. Traditional fault management is enhanced by intuitive dashboards, configurable alerts and analytical tools that business managers can use. Auto Discovery: Modeling the Network Infrastructure The CA SPECTRUM software s patented AutoDiscovery technology is a compelling example of cost-saving automation capabilities. Using AutoDiscovery, CA SPECTRUM automatically identifies all network assets and builds a database and network topology map. The map includes Layer 2 and Layer 3 IP services and displays network elements down to the physical and logical port and circuit level for LANs, WANs, and wired and wireless environments. Patented root-cause analysis can then pinpoint specific network faults down to the individual port or circuit. You can extend this automated topology mapping to network service modeling by simply identifying the critical resources for each service, rather than for each individual network component. Tools and templates in CA SPECTRUM help you configure and schedule response tests for ongoing measurement of service availably and performance. Root-Cause Analysis Automates Troubleshooting CA SPECTRUM delivers unique root-cause analysis (RCA) capabilities, which automate troubleshooting by correlating and interpreting a set of symptoms and/or events, pinpointing the underlying cause, and generating an actionable alarm. This RCA functionality takes advantage of CA s patented inductive modeling technology, using a sophisticated system of models, relationships and behaviors to create a software representation of the infrastructure. The relationships among the models provide a context for collaboration, enabling CA SPECTRUM to correlate symptoms and events, suppress unnecessary alarms, and analyze the impact on users, customers and services. This collaboration includes the ability to initiate cross-model requests and exchange information. 4 PRODUCT FAMILY BRIEF: CA SPECTRUM
FIGURE A CA SPECTRUM deduces the rootcause of the problem, visually pinpoints single impacting device (in red), as well as other impacted devices (in gray). ROOT-CAUSE ANALYSIS VISUALLY DEPICTED For example, consider the event of a network router port status transitioning from UP to DOWN. If a port model receives a LINK DOWN trap, it can perform a status query to determine if the port is actually down. If the DOWN status is confirmed, the port model consults the broader system of models to see if the port has lower layer sub-interfaces. If it does and one of them is down, CA SPECTRUM will only generate an alarm for the lower layer port, eliminating time consuming and unnecessary manual investigation. Root-cause and impact are determined through the CA SPECTRUM software s ability to both listen and talk to the infrastructure. Models are in direct communication with their real-world counterparts, enabling CA SPECTRUM to proactively query for health status or additional diagnostic information. Multi-Vendor, Multi-Technology, Multi-Protocol Support Today s networks are constructed using a heterogeneous set of vendors and product lines. Visibility into the health and performance of this diverse constellation of devices is important; CA SPECTRUM provides out-of-the-box multi-vendor, multi-technology support as well as offering multi-protocol support (e.g. SNMPv1, v2 and v3, TLI, etc). In addition, universal a SNMP management module enables comprehensive fault management of any SNMP-compliant network device by incorporating dozens of IETF RFCs and IEEE standard MIBs. CA SPECTRUM also includes utilities to extend the out-of-the-box device management capabilities to support additional MIBs and implement specialized processing. PRODUCT FAMILY BRIEF: CA SPECTRUM 5
Intuitive Console Streamlines Management CA SPECTRUM presents clear and actionable information through its unique graphical user interface, the network operations console. A three-tier, web-based architecture provides anywhere, anytime access, and enables cost-effective deployment to a wide variety of geographically dispersed users. A CA SPECTRUM OneClick web server automatically downloads, installs and updates feature-rich Java clients, and delivers appropriate CA SPECTRUM network fault management information to each of them. The CA SPECTRUM OneClick interface effectively expands the audience for actionable information, while its ease of deployment significantly reduces maintenance costs and ensures that everyone in your organization is viewing accurate and current information. FIGURE B CA SPECTRUM includes a graphical user interface that is secure and rolebased enabling anywhere, anytime access to network management. NETWORK OPERATIONS CONSOLE Highly acclaimed and production-proven, the CA SPECTRUM OneClick interface supports a natural workflow for operators and troubleshooters, generating comprehensive topology maps and offering a full suite of troubleshooting tools. These include Ping, SSH, Telnet and Traceroute. CA SPECTRUM OneClick is scalable and secure, using contextual workflow and a role-based web interface to deliver the right information to the right people at the right time. Ensuring Service Quality with Policy-Based Automation The sun never sets on businesses participating in our global economy, and this reality is making proactive service management an imperative. Your IT organization must predict and proactively prevent problems in order to ensure appropriate service quality across all classes of service. 6 PRODUCT FAMILY BRIEF: CA SPECTRUM
CA SPECTRUM software enables you to maintain the required quality of service (QoS) by seamlessly managing service level agreements (SLAs) associated with your services and customers using those services. The CA SPECTRUM Network Fault Manager Service Manager (CA SPECTRUM NFM Service Manager) module conveys the status of critical network services in a non-technical manner, easily accessible to all relevant stakeholders. Information on the status of services can be organized by service, department (for internal customers), or customer (for service level management communication to external customers). FIGURE C The CA SPECTRUM NFM Service Manager provides a role-appropriate service dashboard, enabling at-aglance understanding of network service health. NETWORK SERVICE DASHBOARD The CA SPECTRUM NFM Service Manager module was designed with large, dynamic network environments in mind, and includes a variety of flexible configuration options that improve your ability to apply management policies and automate the ongoing maintenance of those policies. Service and SLA templates aid up-front configuration and ease the burden of frequent adds, moves and changes. A change to a template can be globally applied to all services created from that template. Similarly, the CA SPECTRUM NFM Service Manager module uses dynamic service policies to automatically update services and SLA metrics as devices, systems or applications are added, deleted or changed within a service. Addressing Network Issues Quickly and Pragmatically At the core of CA SPECTRUM service management is intelligence that uses real-time and historical data to understand relationships between the IT infrastructure and the business services. PRODUCT FAMILY BRIEF: CA SPECTRUM 7
By understanding the relationships between components, services and events that affect a service, the CA SPECTRUM NFM Service Manager module is able to pinpoint the root-cause of service problems for faster resolution. A powerful event correlation engine correlates events across technology domains, such as network, systems and applications, to detect the rootcause of problems even in cases where the root-cause is not directly monitored by CA SPECTRUM or was not part of the service definition. The CA SPECTRUM NFM Service Manager module conducts impact analysis on all faults that affect a service including performance, response time, network device outages and application problems and shows exactly which services, SLAs and customers are affected by each fault. Actionable information enables you to address issues in a prioritized manner, and resolve them quickly. The CA SPECTRUM NFM Service Manager module also includes a service dashboard which provides role-appropriate information to executives, business managers, call center operators and customers, allowing them to view information relevant to their specific needs. An integral part of the CA SPECTRUM OneClick interface, the dashboard provides at-a-glance information about services, customers and SLAs, as well as fault metrics such as mean-time-betweenfailures (MTBF), mean-time-to-repair (MTTR), time since last outage, etc. When a service or customer is in a problem state, the dashboard shows the assigned troubleshooter, duration of outage, affected users and other details. The service dashboard also provides direct links to detailed historical reports. The CA SPECTRUM NFM Service Manager module also delivers active SLA monitoring, generating real-time alarms to warn of service outages and impending SLA violations. The alarms include root-cause information so you can address problems before your business is impacted. Additionally, the CA SPECTRUM NFM Service Manager module provides historical reports, enabling you to continuously improve services. Verifying Performance through Comprehensive Reporting Historical SLA reports are a major component of the CA SPECTRUM software s service management capabilities, complementing the service and SLA modeling process and verifying the performance of service components over a variety of time periods. These SLA reports can be categorized into two groupings: customer-facing reports, which provide SLA status information; and internal reports, which provide a rich set of detailed data for service providers and/or enterprises. Customer-facing SLA reports include: SLA Detail by Customer that shows which SLA guarantees are compliant or violated within a given period. SLA Inventory by Customer that lets customers compare actual service configurations with the specifications in the SLA document. 8 PRODUCT FAMILY BRIEF: CA SPECTRUM
Internal SLA reports include: SLA Status Current and Recent by Customer that provides a quick summary of SLA status such as unaffected, compliant, warned and violated for current and recent periods. SLA Summary by Name, Customer, Status that produces a table of summarized SLA status information for one or more periods. SLA Summary Warned or Violated that produces a table of all SLAs currently in the warned or violated state, along with access to a sub-report showing detailed guarantee outage information for the current period. SLA Detail by Name, Time Range, Last N Periods that displays all SLA status values including unaffected, compliant, warned and violated states and offers more detailed information in a sub-report. SLA Detail with Resource Outages that brings together SLA status and the associated resource outages that ultimately impacted the SLA in a given period, and reveals the impact of a particular resource at a very high level. Customer SLA Summary that shows SLA status during the last six periods for all customers SLAs. FIGURE D CA SPECTRUM NFM Service Manager delivers historical service quality and SLA reports. SERVICE AND SLA REPORTS PRODUCT FAMILY BRIEF: CA SPECTRUM 9
Intelligent, Automated Configuration Management Today s complex network infrastructures can contain hundreds or thousands of businesscritical devices. Unauthorized or incorrect changes to even a single device can have a rippling effect on the health and availability of the network infrastructure. As a result, the CA SPECTRUM software s root-cause analysis is change aware, with network configuration management capabilities that can detect when changes have been made to device configurations that will then trigger alerts to appropriate individuals. Additionally, tracking and ensuring accuracy of every configuration for a critical set of network elements is an enormous task. Therefore, the CA SPECTRUM Network Fault Manager Network Configuration Manager module (CA SPECTRUM NFM Configuration Manager) is an intelligent, integrated application that automates management of critical device configurations through capabilities that include: Configuration capture Configuration edit Configuration load and restore Configuration policy comparison and validation Automated scheduling FIGURE E The CA SPECTRUM NFM Configuration Manager detects and highlights device configuration changes. UNDERSTANDING DEVICE CONFIGURATION CHANGES 10 PRODUCT FAMILY BRIEF: CA SPECTRUM
With the CA SPECTRUM Network Fault Manager Network Configuration Manager module, you can capture, modify, load and verify configurations for thousands of multi-vendor devices, and perform device administration on configuration files. Each configuration is time-stamped and identified by revision number. Stored configurations can be uploaded to multiple devices simultaneously, and any changes are automatically tracked. You can effortlessly schedule automatic uploads, or roll back configurations to their last known good state. Automatically scheduled configuration comparisons deliver immediate notification of unauthorized changes. CA SPECTRUM PRODUCT FAMILY Understanding that not all companies are the same, CA SPECTRUM is available in three integrated suites, offering immediate flexibility with a predefined growth path to advanced capabilities, as your business and organizational needs grow: CA SPECTRUM Network Fault Manager Foundation Suite is a cost-effective solution that allows organizations taking the first steps toward gaining insight into the health of the devices in the network an entry point into the CA SPECTRUM product family. The Foundation Suite will be attractive to companies requiring effective network fault management deployment where built-in fault tolerance is not a requirement of the management system. Customers can also choose to supplement the basic fault management offered in this bundle with other capabilities from the CA SPECTRUM product family. CA SPECTRUM Network Fault Manager Standard Suite combines the most popular applications from the CA SPECTRUM product family into a single, integrated package. The standard suite is targeted at enterprises or service providers that have some form of network management in place, but are now maturing towards more proactive and service-oriented management of the network. They recognize the value of having a management platform in place and find it essential to keeping the network up and running. Companies can implement technologies in a pragmatic fashion, with peace of mind that they have the tools they need to continue to optimize their fault management environment over time. Customers can also choose to supplement the basic fault management offered in this bundle with other capabilities from the CA SPECTRUM product family. CA SPECTRUM Network Fault Manager Premium Suite This is the premium CA SPECTRUM Network Fault Manager configuration, delivering every available CA SPECTRUM module in a single package. The Premium Suite is targeted at organizations who are already more mature in their network management approach and implementation. They have experienced the benefits of network management and are constantly seeking ways to be more efficient through automation. In addition to these flexible and scalable suites, CA SPECTRUM is delivered with a licensing model that enables customers to reap even greater benefits from the highly acclaimed CA SPECTRUM OneClick interface. Unlimited user licenses enable you effectively expand the audience for actionable information, delivering immediate value by ensuring that everyone in your organization operational and business users alike is viewing accurate and current information. Through these simplified and unified product offerings, CA SPECTRUM helps you advance your IT management capabilities to be proactive and service driven, in a way that makes sense for your business strategies and goals. PRODUCT FAMILY BRIEF: CA SPECTRUM 11
FIGURE F The functional capabilities of the CA SPECTRUM Network Fault Manager Suites illustrated. CA SPECTRUM NETWORK FAULT MANAGER SUITES 12 PRODUCT FAMILY BRIEF: CA SPECTRUM
Core Functionality Included with All Packages ATM MANAGEMENT The ATM Circuit Manager delivers precise monitoring and performance thresholding of ATM throughput with detailed information on bandwidth utilization and circuit congestion. Root-cause analysis and fault isolation is provided per VPL/VCL with impact analysis to prioritize response and corrective action. Intelligent AutoDiscovery techniques leverage remote IP address information and traffic statistics to map VPI/VCI connectivity and present an integrated topology view. In addition a list of PVPs and PVCs can be imported from external data stores to accurately model all ATM WAN links. POLICY-BASED ALARM FORWARDING AND NOTIFICATION The Alarm Notification Manager enables policy-based alarm forwarding to alarm processing applications such as Alarm Notifier and CA s Service Desk, as well as BMC s Remedy ARS and Attention NS!. These alarm processing applications respond in various ways (email, pager, cell phone, trouble tickets, etc.) to alarms generated by the CA SPECTRUM Network Fault Management solution. A Policy Administrator UI enables you to specify and associate alarm notification policies with these alarm processing applications. A policy enables you to specify the types of alarms you want to receive and to filter out the alarms that you consider unimportant. The point-and-click user interface can also control alarm behavior based on time, day, week or monthly scheduling parameters. The Alarm Notification Manager facilitates lights-out operation where specific IT staff members, based on their working hours, can be notified of problems wherever they are, and have root-cause information at their fingertips. FRAME RELAY MANAGEMENT Frame Relay is an economical and efficient method of connecting remote offices and/or retail locations to corporate headquarters. As the Frame Relay market continues to mature, so too does the requirement for SLA validation and real-time fault and performance management. Network Frame Relay Manager delivers precise monitoring and performance thresholding of Frame Relay committed information rates (CIR), with detailed information on bandwidth utilization and circuit congestion. Root-cause analysis and fault isolation is provided per DLCI, with impact analysis to prioritize response and corrective action. Intelligent AutoDiscovery techniques leverage remote IP address information and traffic statistics to map DLCI connectivity and present an integrated topology view. Several large enterprises have used Network Frame Relay Manager to document SLA violations with their service providers. CUSTOM THRESHOLDING The Watch Editor provides a simple way of monitoring key performance indicators across the network infrastructure. By enabling additional polling and thresholding, it can automate notification, and launch scripts when thresholds are violated or abnormal behaviors occur. Watches can monitor statistics, complex calculations, values that should remain static and/or MIB attributes. What s more, the result of a watch can be used to trigger other actions, such a running a script to initiate a task. Watches can be configured to analyze a single device, a specific device type or all devices without requiring one-by-one manual intervention. The Watch Editor solution can be leveraged to monitor CPU, memory, storage and bandwidth utilization across multiple vendors and technologies. It all adds up to a cost-effective and sustainable way to intelligently watch thresholds and identify network problems without requiring complex programming techniques. PRODUCT FAMILY BRIEF: CA SPECTRUM 13
DISTRIBUTED NETWORK MANAGEMENT AND FAULT TOLERANCE Today s large, geographically dispersed businesses require management software that is highly scalable, flexible in its distributed architecture, and fault tolerant. Whether the need for distributing the management workload is driven by localized polling, local administration, user community location, and/or other factors, leveraging distributed SpectroSERVER (DSS) capabilities offer the power and flexibility to address those needs. DSS effectively distributes the management traffic load and allows you to delegate network management functions to remote workstations, using a common interface and integrated applications. Also, each management server can be geographically closer to the devices it manages; reducing traffic on wide area links and avoiding congestion on the local network. A major advantage of using this DSS approach is the ability to set up redundancy between management servers, creating a fault tolerant environment. A secondary SpectroSERVER can be provided as a redundant backup or standby, so that network management would continue even if the workstation running the primary SpectroSERVER fails. When a failure occurs that disables the primary SpectroSERVER, the secondary automatically takes its place, and SPECTRUM applications automatically use the redundant SpectroSERVER. DSS is supported with the Standard and Premium Suites only. Fault Tolerance is included with the Standard and Premium Suites, but is also available as an add-on option to the Foundation Suite. OPTIONAL INTEGRATED SOLUTION MODULES CA SPECTRUM Network Fault Manager Network Configuration Manager This module automates management of critical device configurations, giving you the tools to capture, modify, load and verify configurations for thousands of multi-vendor devices. Each configuration is time-stamped and identified by the revision number, and automatically scheduled configuration comparisons deliver immediate notification of unauthorized changes. CA SPECTRUM Network Fault Manager Report Manager This module is a particularly critical component of service management, taking the data collected by CA SPECTRUM including availability, response time, asset and service quality metrics and communicating it in the form of actionable historical information. Delivered via the web or through a variety of formats, the reports help you control costs through proactive management and accurate asset inventories. CA SPECTRUM Network Fault Manager Service Manager This module provides real-time and historical management of your business processes, SLAs and customers. The result is horizontal, cross-silo management aligned with business process reliability. The CA SPECTRUM Network Fault Manager Network Service Manager module understands the physical and logical relationships between the availability and performance of IT infrastructure components, and prioritizes faults according to the importance of the services that are affected. CA SPECTRUM Network Fault Manager Service Performance Manager This module takes a multi-vendor, multi-agent approach to response time monitoring, using intelligent, automated discovery and configuration of response time test points within your network and server infrastructure. You can proactively measure performance and detect problems by leveraging response time measurement capabilities that are already deployed. 14 PRODUCT FAMILY BRIEF: CA SPECTRUM
CA SPECTRUM Network Fault Manager Secure Domain Manager This module extends the CA SPECTRUM software s fault management capabilities securely into remote network domains. The software uses an SSL connection to tunnel SNMP and ICMP traffic through the enterprise firewall, so that management protocols won t require their own multiple holes through your security. CA SPECTRUM Network Fault Manager SNMPV3 Module SNMPv3 module support ensures secure management communications for SNMPv3 requests and responses. SNMPv3 technology supports secure communication with infrastructure components. You can leverage the full range of SNMPv3 authentication and encryption capabilities to secure management traffic and ensure safe configuration and control of IT infrastructure components. OPTIONAL INTEGRATED TECHNOLOGY MODULES CA SPECTRUM Network Fault Manager MPLS VPN Manager Use this module for costeffective management of MPLS-based VPN connections. The software automatically discovers and manages the performance and reliability of site-to-site Layer 3 VPN tunnels, providing proactive notification of potential problems so that you can take corrective action before services are impacted. The CA SPECTRUM Network Fault Manager MPLS VPN Manager module automatically polls path information to generate alerts based on significant or persistent path change activity, and logs and maintains a history of site-to-site LSP paths, enabling you to easily identify changes that could affect service delivery. CA SPECTRUM Network Fault Manager Multicast Manager This module gives you multi-vendor visibility into logical multicast network sessions, and proactively monitors key performance indicators while highlighting the impact of infrastructure outages on multicast services. All logical multicast overlay services are automatically discovered and modeled through the CA SPECTRUM software s Technology Relationship Mapping capability. This allows you to view the multicast topology as well as the routers and ports that comprise each IP multicast group. CA SPECTRUM Network Fault Manager QoS Manager Use this module to verify and validate the configuration and effectiveness of QoS policies and traffic classes throughout your IT infrastructure. You get a unified view of your QoS-enabled infrastructure through an intuitive interface that you can use to drill down to device- and port-level information associated with each traffic class. OPTIONAL INTEGRATED TOOLKIT MODULES CA SPECTRUM Network Fault Manager Level 1 Toolkit This Toolkit is used for customizing and extending the CA SPECTRUM data model, and packaging those extensions (along with extensions created by other available toolkits) for distribution/installation in other CA SPECTRUM deployments. This Toolkit includes a Developer ID file that provides a protected name space for creating CA SPECTRUM objects that won t clash with extensions provided by others. It also includes the Model Type Editor, a GUI-based utility for customizing and extending the CA SPECTRUM data model; and the CA SPECTRUM Extensions Integration (SEI) Toolkit, which is a collection of utilities and documentation for creating installable packages. PRODUCT FAMILY BRIEF: CA SPECTRUM 15
CA SPECTRUM Network Fault Manager Southbound Gateway Toolkit Consolidates event information from multiple element management systems into a single console. These events are then available for customized root-cause analysis and service management. CA SPECTRUM Network Fault Manager Modeling Gateway Toolkit provides a standard interface for importing provisioning data into the CA SPECTRUM software so that you can correlate subscriber and service data with managed network resources. CA SPECTRUM Network Fault Manager TL1 Gateway Toolkit adds support for Transaction Language 1, giving the CA SPECTRUM software visibility into legacy transport devices. CA SPECTRUM Network Fault Manager Data Manager with Report Gateway This module integrates CA SPECTRUM information with external databases, providing a cost-effective way to communicate IT infrastructure availability, performance and utilization analysis. The tool set consists of CA SPECTRUM Network Report Gateway and SSLogger. CA SPECTRUM Network Fault Manager Corba Toolkit is an advanced toolkit that allows you to develop C++ or Java based advanced extensions to CA SPECTRUM. It is used to create programs that integrate with the management server through an object oriented remote method invocation interface. OPTIONAL INTEGRATED THIRD-PARTY MODULES CA SPECTRUM Network Fault Manager Microsoft MOM Connector This module integrates CA SPECTRUM with MOM 2000/2005 environments, correlating automated root-cause analysis and integrated impact prioritization with MOM's detailed knowledge of system and application infrastructures. Once alerted by MOM, CA SPECTRUM can request more information from the MOM knowledge base and deliver granular visibility into Active Directory, Exchange, SQL Server and Windows Server 2000/2003. CA SPECTRUM Network Fault Manager BMC Remedy Gateway This module delivers bi-directional trouble-ticketing integration between CA SPECTRUM and the Remedy Action Request System (ARS), automating workflow to accelerate service restoration and unify alarm management. Trouble ticket volume is reduced dramatically, and for those trouble tickets that are generated, the CA SPECTRUM software s root-cause analysis speeds resolution. CA SPECTRUM Network Fault Manager Nortel MDM Integration Gateway Nortel Preside Multiservice Data Manager (MDM) is an element management system (EMS) for managing faults, configuration, accounting, performance, and security of Nortel's telecommunications network and devices. The CA SPECTRUM MDM integration module integrates devices managed directly by the MDM with CA SPECTRUM. This integration enables CA SPECTRUM to leverages MDM to an inventory of managed devices as well to gain access to event and alarms status to provide you with a comprehensive understanding of the health of the Nortel environment. 16 PRODUCT FAMILY BRIEF: CA SPECTRUM
CA SPECTRUM Proactively Reduces Downtime and Improves Service Levels, While Reducing Costs With its advanced automation, CA SPECTRUM goes way beyond fault detection. In addition to alerting you to network problems, the software discovers root-causes, determines which users and services are impacted, and pinpoints exactly where a problem is and how to fix it. Actionable information is never more than one click away, so you can manage your network proactively and prevent costly downtime and productivity-sapping service degradation. IT staff productivity gets an immediate boost with the CA SPECTRUM software s out-of-thebox capabilities, flexible role-based monitoring and highly intuitive graphical user interface. Patented root-cause and impact analysis automate labor-intensive troubleshooting, enabling your IT team to see through the noise and rapidly get to the true source of problems. Expensive downtime is avoided and staff resources are freed up to work on value-generating projects that can increase revenue. CA Advantage The CA SPECTRUM product family is an integral part of the CA Network & Voice Management solution set, and an important part of CA s overall approach to transforming Enterprise IT Management by unifying and simplifying across the enterprise for greater business results. Like other CA Network & Voice Management solutions, the CA SPECTRUM family integrates with other CA and third-party products to provide comprehensive, end-to-end management of diverse network infrastructures. Additionally, CA SPECTRUM and CA ehealth are a particularly powerful solution duo, combining best-in-class network fault management with best-in-class network performance management to create a single, unified management platform. CA Technology Services and CA partners can help you assess your current IT situation, define your goals and implement solutions to gain measurable results. To keep your CA solutions operating at peak performance, CA Support delivers unparalleled technical and customer support worldwide. CA also offers training and certification through CA Education. PRODUCT FAMILY BRIEF: CA SPECTRUM 17
Next Steps The CA SPECTRUM network fault management product family can help you when: Your IT staff is spending too much time chasing down the root-cause of problems Your IT staff struggles to meet internal or external Service Level Guarantees You need to reduce the time it takes your staff to repair network problems Configuration changes are having too many unexpected consequences Your existing management solution requires too much maintenance to efficiently and costeffectively deal with changes Your line-of-business managers need a way to check the status of critical business services To learn more about the CA SPECTRUM Network Fault Management solution, and see how CA software solutions enable other organizations to unify and simplify IT management for better business results, visit www.ca.com/solutions/nvm. 18 PRODUCT FAMILY BRIEF: CA SPECTRUM
CA, one of the world s largest information technology (IT) management software companies, unifies and simplifies complex IT management across the enterprise for greater business results. With our Enterprise IT Management vision, solutions and expertise, we help customers effectively govern, manage and secure IT. PFB05ESMCASP01E MP317390607 Learn more about how CA can help you transform your business at ca.com