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GET PROACTIVE With Oracle Premier Support Cost Management Special Interest Group: Proof of Concept for Improved Oracle EBS Enhancement Tracking & Enhanced Proactive Services for Cost Management
Safe Harbor Statement The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decision. The development, release, and timing of any features or functionality described for Oracle s products remains at the sole discretion of Oracle. 3
Webcast Description: Nadia Bendjedou, Senior Director for Product Strategy, will be presenting the new Enhancement Request to My Oracle Support Community Doreen McMahon, Senior Manager for Proactive Support, will be covering new and improved Cost Management tools, resources and diagnostics Both presentation slides and an online demo will be provided Nadia and Doreen are looking for feedback from you, our OAUG Cost Management SIG 4
Nadia: E-Business Suite Enhancement Request (ER) to Community Project 5
E-Business Suite Enhancement Request (ER) to Community Project Oracle Team: EBS Development (Nadia Bendjedou) EBS Proactive Support (Deidre Engstrom) EBS Proactive Support (Brandy Roberts)
Agenda Project Overview What and Why First Pilot - Procurement Future Platform (ideation) Overview of FAQ Q/A 7
Customer Engagement Program Oracle E-Business Suite Model High CIO Advisory Board Strategy Councils Customer Advisory Boards (CABs) Customer Commitment & Investment Customers eforums Surveys/Feedback Special Interest Groups (SIGs) Enhancement Requests - My Oracle Support Support Communities Low 8
Past History of ER Interactions No on-line visibility Limited review and voting from Special Interest Groups (SIGs), Customer Advisor Boards (CABs) and user groups What about the users that are not involved in those groups? Present Extensive CAB involvement Limited on-line visibility via My Oracle Support (MOS) Limited user group involvement in ER process Top request from user community Future Online visibility and involvement for all users User community votes and participates in ER prioritization Social Media platform Pilot new process in Procurement Move ER s to the My Oracle Support (MOS) User Community 9
Enhancement Request & Support Communities Collaboration with User Groups i.e. OAUG Customer Value Oracle E-Business Suite Procurement Pilot You can create and share enhancements yourself and rally peers around it You have insight into all ERs and discussions/status You influence releases by voting You can interact directly with product marketing through ER comments 10
Procurement Pilot Review 11
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Procurement Pilot 13
Metric Data Since Launch End Date Active Users Threads Questions Posts Correct Responses Helpful Responses Thread Views TOTAL 01/01/2014 53 82 47 112 1 4 1892 TOTAL 09/30/2013 1 30 0 0 0 0 135 TOTAL of differences 52 52 47 112 1 4 1757 Seeded Community with 28 ERs to begin voting 8 New ERs added in the month of October, 16 in November, 28 in December, now up to 92 (22 nd Jan) 52 Active Users (39 are Non-Oracle) There have been 1757 Thread Views since launch There have been a total of 112 posts (replies) to the Community Threads 14
Screen Shots of Future Look and Feel Currently 3 Oracle products already handling ER s via their communities Future look and feel matches Taleo 15
Screen Shots of Future Look and Feel Each IDEA is a potential ER Users can see all ideas Each user can vote up or down an idea Top ideas float to the top Ideas with no votes float to bottom Can filter and sort by TAGs, Categories, etc. 16
FAQ External FAQ Available for customers on Procurement Pilot information Knowledge Management Doc ID: Enhancement Request Community FAQ (Doc ID 1584210.1) Will also be posted on the Procurement Enhancement Community 17
Q&A 18
Doreen: E-Business Suite Get Proactive 19
What is Get Proactive all about? Avoid the unexpected. GET PROACTIVE! Prevent is about staying healthy, detecting and solving issues before they have an impact on your software and systems Resolve is about detection capabilities and diagnostic tools to help you implement the right corrective actions Upgrade is about doing it right the very first time, ultimately creating a streamlined, reliable, and repeatable process Lower Cost - Preventive System Maintenance Higher Business Value - Maximize System Performance Reduced Risk - Boost Uptime 20
E-Business Suite Portfolio 21
E-Business Suite Get Proactive Portfolio 22
My Oracle Support (MOS) Get Proactive! (432.1) Start Here! 23
My Oracle Support (MOS) Get Proactive (432.1) E-Business Suite Prevent ACT Link to content DISCOVER Link to tutorials 24
Patch Wizard Patch Wizard analyzes and compares patches currently applied in your instance with the ones included in the Recommended Patch List Patch Wizard performs an impact analysis, and allows for easy download of patches you decide to apply 25
Patching and Maintenance Advisors Contains proven methodologies for patch application Shares full details to successfully complete pre-patch, patch application, and post-patch requirements Provides tracking lessons learned in testing your original patch plan Checks to ensure satisfactory patch and code levels are in place 26
Patching Community The Patching Community changes the way to get information on E-Business Suite Patches. More than 50 discussions are identified as Correct Answers! Start a thread directly in order to receive expert advice around your patching needs. 27
Period Close Advisor One-stop shop for period close steps for all products (in the order of closing) Complete the critical financial reporting process accurately Doc ID 335.1 28
Advisor Webcasts for Oracle E-Business Suite Stay Informed Hear from Oracle Premier Support Subject Matter Experts who will discuss methods and solutions to help you avoid potential pitfalls with your Oracle services, products, and technologies. support.oracle.com ID 1455369.1 Live virtual events delivered straight to your desktop or replay events on-demand. 29
Advisor Webcasts for Oracle E-Business Suite Archived 30
Product News for Oracle E-Business Suite 31
Twitter Follow us #OracleEBS #COSTMGT https://twitter.com/#!/oracle_ebs #OracleEBS #MFG #OracleEBS #COSTMGT 32
Costing Diagnostics TITLE Doc ID Oracle E-Business Suite Diagnostics Installation Guide 167000.1 Diagnostic Test Catalog for 12.1.3 and Above 1083807.1 R12 Oracle Cost Management Diagnostic Scripts within E-Business Suite Application 1271813.1 (*) Cost Processing Errors for Inventory and WIP Transactions Setup Test 732329.1 Stuck Transactions Information Transaction Data Test 732335.1 To Check Uncosted Transactions at Period End Transaction Data Test 732479.1 Costing Transactions Setup Test 732336.1 Diagnostic Training for Costing Transactions Setup Test 1222453.1 BDEprdcls.sql - CstCheck.sql Diagnostics Scripts 246467.1 Oracle Inventory Period Close Activity Test [video] 1222123.1 33
Costing Top Docs TITLE Doc ID Resolving Period Close Pending Transaction R12 1069492.1 How to Resolve Pending or Error Cost Manager or Cost Worker 748704.1 Analyzing Discrepancies in the Period Close Reconciliation Report 1485361.1 A guide to Inventory Period Closing Activities and Inventory-SLA-GL Reconciliation 1447211.1 Costing Reports and Reconciliation 291005.1 How to resolve Costing Errors and Problems 865438.1 Understanding Cost Manager 304313.1 Costing Programs and Related Files 1314276.1 Cost Manager Frequently Asked Questions 117832.1 Info Center: Oracle Cost Management 1417659.2 Info Center: Oracle Manufacturing Period Close 1399895.2 34
My Oracle Support (MOS) Get Proactive (432.1) E-Business Suite Resolve 35
Product Assistants [aka Search Helpers] Guided Resolutions following a logical Decision Tree Find targeted solutions and relevant information based on frequently occurring scenarios and customer business flows E-Business Suite: Assistant (Search Helper) Index (Doc ID 1501724.1) 36
E-Business Suite Product Information Centers One-Stop Product Shop Comprehensive best practices, tools and knowledge Targeted content to assist you with troubleshooting and error resolution E-Business Suite Product Information Center Index (Doc ID 444.2) 37
Information Center: Cost Management 38
Cost Management My Oracle Support Community Join an extended network of Oracle professionals and industry peers and find answers fast 39
My Oracle Support (MOS) Get Proactive (432.1) E-Business Suite Upgrade 40
What s New for R12.1.1+ for Cost Management Feature Name 12.1.1 Iterative Periodic Average Cost Processor Description Release 12.1 costing extends the capabilities found in the Periodic Average Cost (PAC) method through the addition of a new Iterative Periodic Average Cost Processor (IPAC). The new IPAC processor lets you more accurately cost recursive Inter-Organization transfers between organizations that are in different PAC cost groups. 12.1.1 AX Forward Port to R12 SLA AX Forward port to R12 SLA is an enhancement that has been taken up in R12.1.1, as this did not exist in base R12. 12.1.1 Landed Cost Management (LCM) Integration 12.1.2 New Functionality for SLA Upgrade Process 12.1.3 Encumbrance Accounting for Purchase Orders with Shop Floor Destination Landed cost is the cost to land a product on the buyer s final location. Landed cost is the cost that the buyer has incurred in purchasing goods and items. These costs include, but are not limited to: freight, transportation and shipping, insurance, handling, storage costs, container fees, import and export charges, taxes, piers fees, customs brokerage fees, mix and max order charges, discounts, surcharges, and currency revaluations. All subledger products now have a post downtime upgrade process using a concurrent program to allow users to update ledger details for the Subledger Accounting (SLA) upgrade for each product area. The new process is called XLAONDEUPG - Upgrade Historical Subledger Transaction Accounting. This can be used to upgrade the old data for a particular ledger and product. This new program will help decrease the volume of data upgraded at the initial application upgrade and defer it until after the initial upgrade is completed. This will improve performance, reduce the volume of XLA distribution links and improve the administration of the upgrade process. For Cost Management, the SLA process upgrades the following products: Inventory/Work In Process (GL App ID = 401) Receiving (GL App ID = 201) During the receiving of purchased goods, the amount necessary for the acquisition of items will generate actual accounting entries. The fund previously booked will be relieved when the actual accounting entries are created. This procedure is called encumbrance reversal. 41
In-Memory Cost Management for R12.1.3 Feature Name Cost Impact Simulator (CIS) Gross Profit Analyzer (GPA) Cost Comparison Tools Description Simulations show the impact of product cost variations from bills of materials, routings, resources, and overheads. The Cost Impact Simulator is used for analyzing the impact on Cost of Goods Sold and gross profit margins originating from costs in on-hand quantity, inventory, and work in process. You have the ability to perform comprehensive what-if analysis on complex multi level bills of materials and routings in near real-time. This tool replaces the manual labor intensive process of translating the impact of cost changes into the price list. You can investigate the impact of a cost change by identifying the cost components providing the new rolled up costs. This enables real-time simulation capability for cost impact on product margins to analyze and plan target costs, and predict margins based target cost scenarios. The Gross Profit Analyzer uses Oracle Business Intelligence Enterprise Edition (OBIEE) technology. There are two methods for invoking the GPA. You can navigate from CIS to analyze the downstream impacts of changes to costs (components, resources, and overheads), on Cost of Goods Sold and margins (actual, planned, and forecasted). You can also navigate directly to GPA from the Navigator to analyze actual versus /simulated COGS and margins. Comparison tools provide detailed cost elemental comparison and deviations across entities and multiple locations. Cost changes impact product margins and price. You can investigate deviations and take corrective actions to mitigate cost overruns. You can compare cost structures, cost based bills of material, and routing costs of finished goods in a side by side view. 42
Cost Management Extensions for Endeca 12.1.3.4 Feature Name Period Health Check Transaction Accounting Register Description The Period Health Check helps to discover transactions that are either preventing or delaying period close. The Transaction Accounting Register assists in reconciliation of accounting for all supply chain subledgers. Key Features: Search Assistance: As End Users type in Search Box, the list of matching values in key attributes like Organization, Transaction, Job, Receiving, Maintenance, Project and Transfers are displayed for Period Health Check. For Transaction Accounting Register the attributes include Organization, Job, Account, Transaction, Receiving and Write-off 360 degree view of Pending Transactions and Incomplete Account Entries: Supervisors can quickly monitor the impact of the unprocessed material and shipping, pending transactions and interfaces and incomplete workorders on a color-coded dashboard. Fully integrated with Oracle E-Business Suite: Fully integrated with Cost Management and honors the same Organization security configured in E-Business suite at run time instantly. 43
What s New for R12.2.2+ for Cost Management Feature Name Description Oracle Cost Management does not contain new or changed features in Oracle E- Business Suite Release 12.2.2. Oracle Cost Management does not contain new or changed features in Oracle E- Business Suite Release 12.2.3. 44
Upgrade Advisor Upgrade Lifecycle Advisors are specially crafted documents- Phase Approach Provides step-by-step instructions to perform an upgrade Easy to follow upgrade process for 11.5.10.2 to 12.1.3 Access to the relevant information and knowledge dependent on current phase/step in the Lifecycle process Potential to reduce the total upgrade lead time 45
12.1 CUP 2 & Pre-Install Patches 12.1.1 CUP 2 Pre-install patches for R12.1 R12.1 patch that delivers higher versions for files called by the R12.1 main upgrade driver Monthly updated of EBS Wide preinstall patches Patches Categorized Upgrade Failure Upgrade Performance Data Fix Consolidated in one location all EBS pre-install Merge with R12.1.1 main upgrade driver Apply ALL Patches 46
Maintenance Wizard Guidance through the upgrade process For Release 11i versions to Release 12 Minimizes upgrade tasks by dynamically filtering the necessary steps based on IT stack related criteria Provides a report with a set of step-bystep instructions, including any critical patches required Reduces the possibility of errors or accidental omission of vital tasks 47
E-Business Suite Data Model Comparison Report Provides the database object definition changes between two E-Business releases Helps to preview the database object definition changes before upgrading Shows impact analysis of the database object changes that may affect customizations or business flows 48
Applications Technology Group (ATG) Seed Data Model Comparison Report Provides a delta view between different E-Business releases by documenting the seed data changes Delivered by the product data loader files (.ldt extension) Based on the E-Business Applications Technology Group (ATG) loader control (.lct extension) files 49
E-Business Suite (EBS) File Comparison Report 50
SUMMARY 51
Take Advantage of Oracle Support Best Practices Don t leave value on the table Lower overall organizational costs through preventative maintenance Reduce risks and maximize uptime Achieve resolution faster Streamline and simplify your daily operations Get even more through connection 52
Get Proactive Discover More I want to Resource DISCOVER more about Support Best Practices ACT Get Proactive STAY INFORMED with the Get Proactive Blog CONTACT the Get Proactive team today for help getting started Support Best Practices Access best practices, capabilities, and tools available for your products by visiting the Get Proactive portfolio product pages at My Oracle Support (Article ID 432.1) Get Proactive The Insider Track get-proactive_ww@oracle.com 53
Q&A 54
Back Up Slides: E-Business Suite Get Proactive 55
Oracle Workflow Analyzer Proactive script that reviews the current Workflow Footprint Analyzes the configurations and your environment Provides feedback, and recommendations on best practices and areas of concern Immediate analysis and output of Workflow environment Easy-to-add tool for regular Workflow maintenance Execute anytime to compare trending from past outputs 56
Oracle Concurrent Processing Analyzer Immediate Analysis and Output of Concurrent Environment Identifies Concurrent System Setup and configurations Identifies and recommends Concurrent Best Practices Easy to add Tool for regular Concurrent Maintenance Execute Analysis anytime to compare trending from past outputs 57
Advanced Supply Chain Planning (ASCP) Performance Analyzer (11.5.x & R12) Script for Performance Monitoring Immediate Analysis and Output of ASCP Environment Identifies Entity Data Volume Identifies Database parameter and recommendations Identifies planning process programs run time trend Easy to add tool for regular maintenance Execute analysis anytime to compare trending from past outputs 58
Clone Log Parser Utility Save time validating Clone Logs Consolidates over 12 cloning log file types in a single HTML Linked solutions for instant errorfix recommendations Provides basic configuration and health checks of the environment 59
Stay Informed Oracle E-Business Newsletters Follow Oracle Premier Support through social media channels Twitter myoraclesupport Oracle_EBS Blog My Oracle Support Community Facebook Participate in Advisor Webcasts and hear from Oracle Premier Support subject matter experts who will offer methods and solutions to help you avoid potential pitfalls 60
E-Business Suite: Get Proactive by Finding Answers! E-Business Suite: Get Proactive by Finding Answers! Doc ID: 1421002.1 Self-Paced lab s and Videos on Search & Community 61
Knowledge Base Find targeted answers and resources to resolve issues and/or perform common tasks 62
Product Diagnostics Framework Simplify troubleshooting by regularly scheduling and executing diagnostics tests Diagnostic tests are used prior to go live, and/or prior to closing an accounting period Issues are proactively identified and corrected before deadlines 63
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