Facility Planning Guide

Facility Planning Guide

OCCC Facility Planning Guide Table of Contents Overview of Sales, Marketing, Event Management & Exhibitor Services... 4 Welcome... 5 Event Management Who We Are... 5 Exhibitor Services - Who We Are... 6 Information Requested Six (6) Months Before Your Event... 6 Information Requested - Three (3) Months Before Your Event... 7 Information Requested Two (2) Months Before Your Event... 7 Information Requested Twenty-One (21) Days Before Your Event... 8 Center of Hospitality (C.O.H.)... 9 Convention Center Services... 9 Complex Overview... 11 Driving Directions... 13 From Orlando International Airport (EAST) 25 minutes... 13 From Daytona Beach, Florida (NORTHEAST) 1 hour... 13 From Gainesville, Florida (NORTHWEST) 2 hours... 13 From Tampa, Florida (SOUTHWEST) 1 Hour 15 Minutes... 14 From Miami, Florida (SOUTHEAST) 3 4 hours... 14 Via Florida s Turnpike... 14 The North/South Building... 15 Address & Halls... 16 The West Building... 17 Address & Exhibit Halls... 18 The Chapin Theater... 19 The Lecture Hall... 21 The Valencia Room... 22 The Westwood Lobby... 24 Event Management Information... 25 ADA Accessibility... 26 Aircraft Display Guidelines... 28 Air Conditioning/Heating Policies... 29 Animal Policies... 30 Balloon Policy... 31 Banner Opportunities... 32 Box Office Services... 33 Cable Television Options... 34 Custom Signage Opportunities... 35 Door Keys and Lock Changes... 36 Environmental Policy... 37 Floor Plan Review Information... 38 Fog & Haze Machines... 44 Guest Services Information Desks... 45 OCCC Facility Planning Guide 12/09 V4.0 1

Inventory... 46 Move-In/Out Policies... 47 1. Carpet & Terrazzo Floor Protection... 48 2. Exhibit Hall Equipment & Freight Movement... 48 3. Fire Code Regulations... 49 4. General Concourse/Public Space Areas... 50 5. Guest Elevators and Escalators... 51 6. Loading Dock Information... 52 7. Meeting Room Equipment & Freight Movement... 54 8. Rigging Regulations... 55 9. Service Corridors... 56 10. Service Elevators... 57 11. Storage... 60 12. Tape Removal... 61 13. Trash Removal... 62 14. Truck Staging Information... 63 15. Wall Protection... 64 Operational Policies... 65 Orange County Fire Rescue Information... 66 1. Capacity Concerns... 66 2. Exhibit Hall Floor Plan Approval... 66 3. Fire Watch... 67 4. Flame Resistance... 68 5. Gas Information... 68 6. Hazardous Chemicals... 71 7. Open Flame, Pyrotechnics and Special Effects... 72 8. Permit Overview/Including Cooking Information... 75 9. Welding... 77 Parking Information... 78 Public Ticketed Events... 83 Rigging Information... 84 Safety Information... 85 1. Cables... 85 2. Contracted Medical Service Providers... 85 3. Exit Signs/Egress... 85 4. Fire Extinguishers, Hoses & Strobes... 85 5. Medical Emergencies... 86 Security Policies... 87 Contracted Security Providers... 87 1. Homeland Security Advisory System... 88 2. Package & Vehicle Inspection... 88 3. Severe Weather... 88 4. Staff Identification... 88 5. VIP and Government Dignitaries... 89 6. Weapons Policy... 89 Smoking Policy... 90 OCCC Facility Planning Guide 12/09 V4.0 2

Technical Services Information... 91 Transportation Information... 92 1. Directional Signage... 92 2. Dock Coordination/Access... 92 3. Dock Staff (Dock Coordinator and Dock Master)... 93 4. Homeland Security Advisory System... 93 5. OCCC Guest Shuttles... 93 6. Overnight Parking... 93 7. Traffic Coordination... 93 8. Traffic Staff (Traffic Coordinator and Traffic Master)... 94 Trash Removal Policies... 95 Utility Services Information... 96 Vehicle Display Guidelines... 97 Water Service Information... 98 On-Site & Gold Key Service Partner Brochures & Maps... 99 Overview of Service Partners BAGS (Remote Skycap, Baggage & Valet Service) Centerplate (Food & Beverage) 1. Food Court Information - West Building 2. Food Court Information - North/South Building FedEx Office (Business Center)& Scootaround (Mobility Services) LMG (Audio-Visual) Smart City (Internet, Telecommunications & Webcasting) Gold Key Partner Information - Universal Orlando Resort Meetings & Events OCCC Sales, Marketing, Event Management & Exhibitor Services Contact Information... 123 OCCC Facility Planning Guide 12/09 V4.0 3

Orange County Convention Center Overview of Sales, Marketing, Event Management & Exhibitor Services OCCC Facility Planning Guide 12/09 V4.0 4

Welcome Welcome to the Orange County Convention Center, (OCCC), also known as the Center of Hospitality. This Facility Planning Guide has been created to assist you and your team with logistical planning information for hosting your event. Included in this Facility Planning Guide are details regarding the support services that the Center provides, as well as a step-by-step overview of the Sales, Marketing, Event Management & Exhibitor Services Division. The Sales, Marketing, Event Management & Exhibitor Services Division consists of three main sections: Sales and Marketing, Event Management and Exhibitor Services. Each event at the OCCC is assigned a Sales Manager (SM), an Event Manager (EM) and an Exhibitor Services Coordinator (ESC). Our Sales Managers are most often a planner s first contact with our facility, during the site selection process. Our Sales Managers secure space availability, based on each client s requirements of dates, exhibition hall space, meeting room space and rates. Once a mutually acceptable lease agreement has been established that encompasses a client s proposed event program, the Sales Manager will then meet with the OCCC Event Manager and the Exhibitor Services Coordinator, to review the client s program. After this turnover meeting occurs, the OCCC Team will continue to remain in close association with the event throughout the planning process. Event Management Who We Are The OCCC Event Management Section is comprised of a staff of Event Managers who, combined, have over 100 + years of event planning and entertainment production experience. Approximately 80% of our Event Managers have achieved national certification by the Convention Industry Council, earning industry recognition as Certified Meeting Professionals. Each contracted OCCC event is assigned their own Event Manager, who will then work with the appropriate show management team, as they prepare to host their event at our facility. Your Event Manager (EM) is the primary contact for all show management planning, acting as a liaison for all services provided by the Center and our on-site service partners. Show managers and meeting planners are required to deliver their event/show specifications, including floor plans, meeting room requests and overall show program information to their Event Managers, once the event/show specifications have been established. From the initial site visit, followed by later planning meetings and constant communication and interaction, your Event Manager is standing by to ensure that your proposed event program transitions from concept to reality, as smoothly as possible. Depending on the scale and scope of your event program, some show managers find it extremely valuable to maintain constant on-site communication with their Event Manager. For this reason, the OCCC highly recommends that all show managers provide their Event Manager with a show management radio for direct EM communication for the run of the show. OCCC Facility Planning Guide 12/09 V4.0 5

Exhibitor Services Who We Are The OCCC Exhibitor Services section has elevated the level of service provided to show managers, event producers and exhibitors by creating a unique section dedicated solely to servicing exhibitors. The goal of the Exhibitor Services section is to provide you and your exhibitors with excellent customer service through the advance ordering process, as well as through the on-site service desk. Each contracted OCCC event is assigned their own Exhibitor Services Coordinator, who will then work with the appropriate exhibits manager or show manager, as they prepare their exhibitors for their show at our facility. Your Exhibitor Services Coordinator (ESC)) is the primary contact for all exhibitor needs, serving as a liaison for all services and service partners offered at the OCCC. Your ESC is solely dedicated to make your event a success by assisting exhibitors through the process of ordering OCCC technical and utility services, as well as providing information on OCCC service partners. From Exhibitor Kit information to a custom webpage that includes real-time online ordering, your Exhibitor Services Representative is standing by to provide multiple service options available for your event. Information Requested Six (6) Months Before Your Event Prior to your event, your EM will be providing you with the information tools required to ensure that your proposed event program abides by certain building and fire safety code regulations. This is accomplished by what s referred to as the Floor Plan Review process for those events with exhibition hall activity. Public Relations Event Management Exhibitor Services OCCC local media contact list available for event/show promotion and attendance building. Exhibit Hall Floor Plan submitted for Fire Marshal review and approval. Available for site/planning visits. Review of building and life safety codes for event planning and logistics. Exhibitor Services Guide information available for the assembly of show exhibitor kits. Complimentary review of show exhibitor kits available, prior to mailing and/or show distribution. Available for site/planning visits. OCCC Facility Planning Guide 12/09 V4.0 6

Information Requested Three (3) Months Before Your Event Your EM will request to review all proposed show specifications, proposed meeting room specifications and proposed theater activity, no later than three (3) months prior to the start of the first move-in day. Your ESC will request to review the show exhibitor kit. Public Relations Event Management Exhibitor Services OCCC local media contact list available for event/show promotion and attendance building. Exhibit Hall Floor Plan changes/revisions submitted for Fire Marshal review and approval. Review of all proposed event/show specifications. Review all proposed meeting room specifications. Review of all proposed theater/production specifications. Review of show exhibitor kit. Custom webpage available for show web site, including real-time online ordering confirmations. Information Requested Two (2) Months Before Your Event About two (2) months prior to the first move-in day of event activity, your EM will be requesting the final exhibit hall floor plan, the final show specifications and any other information involving related event activity. It is highly recommended that during this time period, show managers provide their EM with as much event detail as possible, so that the EM can provide accurate and timely support information regarding your proposed event program. Public Relations Event Management Exhibitor Services OCCC local media contact list available for event/show promotion and attendance building. Available to publish pre-show press releases on the OCCC web site, as well as local media distribution. Final Exhibit Hall Floor Plan submitted for Fire Marshal approval. Review of all proposed service contractor information. Review of all proposed event/show specifications. Review all proposed meeting room specifications. Review of all proposed theater/production specifications. Review exhibitor list. Review orders with exhibitors to ensure they are getting the most cost effective service for their booth. Courtesy calls/emails reminding exhibitors of incentive deadline, saving exhibitors up to 40% on show orders. Custom webpage available for show web site, including real-time online ordering confirmations. OCCC Facility Planning Guide 12/09 V4.0 7

Information Requested Twenty-One (21) Days Before Your Event Twenty-one (21) days prior to your first move-in day, your EM should have received all final show specs and final floor plans, if not previously submitted. Commonly referred to as the twenty-one day out deadline, the Center offers a 30% discount to show management on personnel and equipment service orders received twenty-one (21) or more days prior to the first move-in day (Incentive Rate). Public Relations Event Management Exhibitor Services OCCC available to promote event/show storylines to local media contacts. Publication of show press releases on OCCC web site and distribution to local media. Assistance coordinating local media for event/show promotion, interviews and remote broadcasts. Receipt of all final service contractor information, including move-in, show and move-out schedules. Receipt of all final event/show specifications. Confirmation of show hours and meeting room schedule. Receipt of all final meeting room specifications. Confirmation of audio-visual requirements. Receipt of all final theater/production specifications. Receipt of the final contracted security plan. Receipt of all show management (non-exhibitor) show orders, including Rigging Services and Event Utilities. Review exhibitor list. Review orders with exhibitors to ensure they are getting the most cost effective service for their booth. Courtesy calls and emails reminding all exhibitors of the incentive deadline, saving exhibitors up to 40% on show orders. Custom webpage available for show web site, including real-time online ordering confirmations. Please Note: Orders or change orders received within twenty (20) days or less prior to the first move-in day or on-site will be charged at the Base Rate. All (show management) Rigging Services orders are placed directly with the OCCC Rigging Services section. All (show management) Event Utilities service orders are placed directly with the OCCC Event Utilities section. OCCC Facility Planning Guide 12/09 V4.0 8

Our Center of Hospitality Program The OCCC and its employees are proudly known as the Center of Hospitality (COH). To recognize those employees who provide outstanding customer service to clients, we have established the COH Courtesy Coin. These coins can be found throughout the OCCC, are available at all Exhibitor and Guest Service Desks and can also be printed from our web site, www.occc.net. When you have witnessed or experienced outstanding customer service by an OCCC employee, show him or her your appreciation by presenting him or her with a courtesy coin. Our employee then has the opportunity to be publicly and privately recognized by his or her supervisors, management staff and fellow employees. Convention Center Services Your Event Manager is your main link of show management information into the OCCC. Once all final event specifications have been received, your Event Manager will then finalize the process of distributing your show information throughout the facility. Your Event Manager will also arrange a pre-convention meeting for your show management team to discuss and review top-line program information or last minute changes with OCCC support staff, prior to your first show day. Brief List of OCCC Sections Event Management Exhibitor Services Sales & Marketing Building Services Building Security Event Set-Up Event Utilities Rigging Services Technical Services Transportation OCCC Facility Planning Guide 12/09 V4.0 9

OCCC On-Site Service Partners BAGS Bag/coat check and exclusive remote skycap and valet parking services FedEx Office In house business center services and small package shipping Centerplate Exclusive provider of all food and beverage products LMG In house provider of audiovisual equipment and production services Scootaround Mobility service provider SmartCity Exclusive provider of Internet and Telecommunication services OCCC Gold Key Partner Universal Orlando Preferred attraction partner with on-site offices Our Sales, Marketing, Event Management & Exhibitor Services Division and Service Partners strive to make every event a success by providing you with an excellent experience from exhibit halls to meeting rooms and from catering to telecommunications. After the planning, after the pre-con it s on with the show! Your OCCC EM will maintain the same working hours each day to match your corresponding event activity. For those shows with trade shows and exhibits, your ESC will staff the floor service desk during all posted move-in, show and move-out activities. Please feel free to contact your EM with any questions involving event/show logistics or your ESC with any questions regarding the support services provided by the OCCC or the on-site Service Partners. Once again, welcome. Our team of meeting professionals is committed to delivering the most complete, productive and enjoyable experience for both show planners and attendees. Welcome to the Center of Hospitality How may we help you? OCCC Facility Planning Guide 12/09 V4.0 10

Orange County Convention Center Complex Overview OCCC Facility Planning Guide 12/09 V4.0 11

OCCC Complex Overview The OCCC complex consists primarily of two buildings and one pedestrian bridge over International Drive, which connects the two buildings. The Orange County Convention Center Complex: North/South Building Oversight Bridge West Building (including the Westwood Lobby) The OCCC is located on International Drive in Orlando, Florida. Please see the Building Specific information, on the following pages, for the building address where your event is located. The Orange County Convention Center Mailing Address: The Orange County Convention Center has two different mailing addresses. Traditional correspondence and letters should be sent to the P.O. Box address listed below. For overnight and express deliveries, which cannot be sent to a post office box, please use the Universal Boulevard address, also listed below. Attn: OCCC EM Name/Sales, Marketing & Event Management Division Orange County Convention Center Orange County Convention Center P.O. Box 691509 9860 Universal Boulevard Orlando, Fl. 32869 Orlando, Fl. 32819 Use For All Use For All Personal Correspondence/Letters Express Deliveries OCCC Facility Planning Guide 12/09 V4.0 12

OCCC Complex Overview Driving Directions Driving Directions Directions to the OCCC can vary depending on the individual method of travel within the Orlando area. Here are the most recommended: From Orlando International Airport (EAST) 25 minutes 1. Go west on SR 528 to exit 1 (International Drive). 2. Go north (right) approximately one mile to Convention Center. 3. The West Building parking lot can be accessed by turning left at Convention Way (south entrance), Exhibit Way (north entrance) or following Westwood Boulevard/West Entrance Drive (west entrance). 4. The North/South Building parking lot can be accessed by turning right at the South Concourse sign or continuing north on International Drive and turning right onto Convention Way and following to Universal Boulevard, turn right onto Universal Boulevard. From Daytona Beach, Florida (NORTHEAST) 1 hour 1. Take Interstate 4 west to the SR 528 exit (Exit 72). 2. Travel east on SR 528 to exit 1 (International Drive). 3. North (right) approximately one mile to Convention Center. 4. From International Drive, the West Building parking lot can be accessed by turning left at either Convention Way (south entrance) or Exhibit Way (north entrance). From Westwood Boulevard, the west entrance is accessible via West Entrance Drive. 5. The North/South Building parking lot can be accessed by turning right at the South Concourse sign or continuing north on International Drive and turning right onto Convention Way and following to Universal Boulevard, turn right onto Universal Boulevard. From Gainesville, Florida (NORTHWEST) 2 hours 1. Take Interstate 75 south to Florida s Turnpike. 2. Go south on Florida s Turnpike to Interstate 4 west. 3. Go west on Interstate 4 to the SR 528 exit (Exit 72). 4. Go east on SR 528 to exit 1 (International Drive). 5. Go north (right) approximately one mile to Convention Center. 6. From International Drive, the West Building parking lot can be accessed by turning left at either Convention Way (south entrance) or Exhibit Way (north entrance). From Westwood Boulevard, the west entrance is accessible via West Entrance Drive. 7. The North/South Building parking lot can be accessed by turning right at the South Concourse sign or continuing north on International Drive and turning right onto Convention Way and following to Universal Boulevard, turn right onto Universal Boulevard. OCCC Facility Planning Guide 12/09 V4.0 13

OCCC Complex Overview Driving Directions Driving Directions (Continued) From Tampa, Florida (SOUTHWEST) 1 Hour 15 Minutes 1. Take Interstate 4 east to the SR 528 exit (Exit 72). 2. East on SR 528 to exit 1 (International Drive). 3. North (right) approximately one mile to Convention Center. 4. From International Drive, the West Building parking lot can be accessed by turning left at either Convention Way (south entrance) or Exhibit Way (north entrance). From Westwood Boulevard, the west entrance is accessible via West Entrance Drive. 5. The North/South Building parking lot can be accessed by turning right at the South Concourse sign or continuing north on International Drive and turning right onto Convention Way and following to Universal Boulevard, turn right onto Universal Boulevard. From Miami, Florida (SOUTHEAST) 3 4 hours (Via Interstate 95) 1. Take Interstate 95 north to SR 528. 2. Go west on SR 528 to exit 1 (International Drive). 3. Go north (right) approximately one mile to Convention Center. 4. From International Drive, the West Building parking lot can be accessed by turning left at either Convention Way (south entrance) or Exhibit Way (north entrance). From Westwood Boulevard, the west entrance is accessible via West Entrance Drive. 5. The North/South Building parking lot can be accessed by turning right at the South Concourse sign or continuing north on International Drive and turning right onto Convention Way and following to Universal Boulevard, turn right onto Universal Boulevard. (Via Florida s Turnpike) 1. Take Turnpike north to Interstate 4 west. 2. Go west on Interstate 4 to the SR 528 exit (Exit 72). 3. Go east on SR 528 to exit 1 (International Drive). 4. Go north (right) approximately one mile to Convention Center. 5. From International Drive, the West Building parking lot can be accessed by turning left at either Convention Way (south entrance) or Exhibit Way (north entrance). From Westwood Boulevard, the west entrance is accessible via West Entrance Drive. 6. The North/South Building parking lot can be accessed by turning right at the South Concourse sign or continuing north on International Drive and turning right onto Convention Way and following to Universal Boulevard, turn right onto Universal Boulevard. For further OCCC directional assistance, please call (800) 345-9898. OCCC Facility Planning Guide 12/09 V4.0 14

Orange County Convention Center The North/South Building OCCC Facility Planning Guide 12/09 V4.0 15

OCCC North/South Building Specific Information Address & Halls Address & Halls The North/South Building has two physical address locations: (North Concourse) (South Concourse) Orange County Convention Center Orange County Convention Center North/South Building (North) North/South Building (South) 9400 Universal Blvd. 9899 International Drive Orlando, Fl. 32819 Orlando, Fl. 32819 North/South Building Exhibit Halls The North/South Building is a three (3) story, three (3) million square foot building, with the exhibit halls located on the first floor and meeting rooms located on the second and third floors of the building. The North/South Building is a separate building from the West Building, but is accessible via either direct drive-up/drop-off service or via the Oversight Bridge for pedestrians. Additional Planning Notes In North Hall A, there is an air wall track that can separate the A1 hall section from the A2 hall section. Please Note: This is a planning/lease option. In South Hall A, there is an air wall track that can separate the A1 hall section from the A2 hall section. Please Note: This is a planning/lease option. There are no door panels or pockets in any of the exhibit hall air wall panels. In the North/South Halls, there is an exit pod located towards the rear of the hall, along the air wall divider panels, for emergency egress. The North exhibit halls can be completely separate from the South exhibit halls via the air wall panels. If such hall configuration should apply, pedestrian access from one side of the building to the other side of the building, can be provided by the exterior covered walkway that runs along the Hall A sections of the N/S Building. The second level of the North Concourse has an outdoor veranda for additional event activity. The veranda is open-air, uncovered and has approximately 24,350 square feet of open space. OCCC Facility Planning Guide 12/09 V4.0 16

Orange County Convention Center The West Building OCCC Facility Planning Guide 12/09 V4.0 17

OCCC West Building Specific Information Address & Exhibit Halls Address & Exhibit Halls The physical address of The West Building is: Orange County Convention Center West Building 9800 International Drive Orlando, Fl. 32819 West Building Exhibit Halls The West Building is a four (4) story, one-half mile long building, with the exhibit halls located on the second floor of the building. Please Note: The first floor of the building does not run consistently from one end of the building to the other end. For planning purposes, West Halls C, D, E and F are directly accessible from the ground floor, which is also the second floor of the building. Access to West Halls A and B is also available via the second floor of the building; however, pedestrian and shuttle drop-off locations for these halls occur on the first floor. The West Building is a separate building from the North/South Building, but is accessible via either direct drive-up/drop-off service or via the Oversight Bridge for pedestrians. OCCC Facility Planning Guide 12/09 V4.0 18

OCCC West Building Specific Information The Chapin Theater The Chapin Theater The OCCC has several multi-purpose performance venues located in the West Building. The Chapin Theater, also referred to as the Auditorium, is one of those venues. For reference purposes, The Chapin Theater also has a numeric room number assigned to it West Room 320 for the third floor main entrance area and West Room 420 for the additional fourth floor entrance. The Chapin Theater is a state of the art, maximum acoustically-designed venue. The Theater has digitally controlled audio and lighting systems, supported by a large inventory of audio and lighting support equipment, while maintaining a plug-and-play flexibility to support a wide variety of multi-media presentations. OCCC Facility Planning Guide 12/09 V4.0 19

OCCC West Building Specific Information The Chapin Theater The Chapin Theater Additional Planning Notes The Theater audio system includes the following: o Proscenium speaker stacks o 56 Channel audio control console o All permanent playback and processing gear The Theater lighting system includes the following: o Whole Hog 2 lighting control console o Theatrical dimmers o Over 300 theatrical lighting instruments in house focus o Labor rates apply for any adjustments to & restoration of house hang o Labor rates apply for soft good relocations and/or additional lighting focus The OCCC requires a mandatory Theater Technical Director to be on-site and in the venue at all times while the Theater is occupied with event activity. This Technical Director, also referred to as a Production Supervisor, will be billed at the prevailing hourly rate. In most cases, OCCC Technical Services personnel are required to operate the venue s audio, lighting and rigging systems within The Theater and their services will be billed at the prevailing hourly rate. Please consult with the OCCC Event Management section for further details regarding the staffing and support services of this venue. The Theater has four dressing rooms containing venue audio infrastructure: o (1) Headliner Room (2) makeup stations; (1) basin & toilet w/shower o (1) Chorus Room (14) makeup stations; (2) basins & toilet w/shower o (1) Chorus Room - (16) makeup stations; (3) basins & toilet w/shower o (1) Ensemble Room - (12) makeup stations; (3) basins & toilet w/shower The Theater has the following back of house space with no audio options: o Restroom - (3) makeup stations; (1) basin & toilet w/shower o Green Room (1) basin, no make-up and no in-room restroom facility The Theater has four interpreter s booths located at the rear of the Mezzanine section, which is located on the third floor. Please see our website @www.occc.net for additional planning details. OCCC Facility Planning Guide 12/09 V4.0 20

OCCC West Building Specific Information The Lecture Hall The Lecture Hall This multi-purpose performance venue is similar to the Chapin Theater, but is smaller in scale to provide a more intimate presentation environment. The Lecture Hall is located in the West Building on the third level and is also referred to as West Room 300. Additional Planning Notes The Lecture Hall rental package includes the following: o Basic house audio system, including automatic audio mixer & (1) lectern o Basic theatre lighting system, utilizing pre-set house focus o One dressing room containing venue audio infrastructure In most cases, OCCC Technical Services personnel are required to operate the venue s audio, lighting and rigging systems within The Lecture Hall and their services will be billed at the prevailing hourly rate. Please consult with the OCCC Event Management section for additional details regarding staffing and support services. OCCC Facility Planning Guide 12/09 V4.0 21

OCCC West Building Specific Information The Valencia Room The Valencia Room The Valencia Room is a carpeted, multi-purpose ballroom, which is centrally located on the fourth level of the West Building. For reference purposes, the Valencia Room can also be referred to West Room 415. The Valencia Room Interior OCCC Facility Planning Guide 12/09 V4.0 22

OCCC West Building Specific Information The Valencia Room The Valencia Room Additional Planning Notes The OCCC does not provide standard audio or lighting packages for The Valencia Room. Audio Visual or production equipment can be added to the room via third party vendors, per OCCC building guidelines and appropriate fire and life safety codes. Please Note: The OCCC Rigging Services section must be contracted for any and all rigging services required for show installations and removals. Please consult with the OCCC Event Management section for further details regarding this option. The Valencia Room has two (2) dressing rooms available, with six (6) makeup stations and full restroom/shower facilities in each room. One dressing room is located behind West 415A and the other is located behind West 415D. For production purposes, The Valencia Room has a front of house balcony for spotlights and technical support to other lighting and/or show elements. Freight access to the Valencia Room is available from two freight elevators, which are located directly behind the Valencia Room on either side of the main room. The freight elevators enable the movement of freight from the dock slips onto the elevator, up to the fourth floor and then directly into the Valencia Room. The Valencia Room also has Pre-Function space available for receptions, breakfast buffets, etc. Please consult with the OCCC Event Management section for further details regarding this option. The Valencia Room Pre-Function Area OCCC Facility Planning Guide 12/09 V4.0 23

OCCC West Building Specific Information The Westwood Lobby The Westwood Lobby The Westwood Lobby entrance is a guest entrance into the West Building located directly behind the exhibit halls. The Westwood Lobby is accessible from the parking lots located behind the West Building. As guests enter the West Building via the Westwood Lobby, they ascend one level to either of the two enclosed, air-conditioned walkways that surround West Hall C, before they arrive on the third floor of the West Hall C Lobby. The Westwood Lobby Entrance (Interior) Additional Planning Note Although there are opportunities for Lessees to utilize this space for possible welcome signage, please consult the OCCC Event Management section to coordinate the intended use of the Westwood Lobby with regards to other building clients and their respective programs. OCCC Facility Planning Guide 12/09 V4.0 24

Orange County Convention Center Event Management Information OCCC Facility Planning Guide 12/09 V4.0 25

OCCC Event Management Information ADA Accessibility ADA Accessibility The OCCC is in compliance with the Americans with Disabilities Act (ADA) and continues to search for ways to better accommodate all visitors. Both the West Building and the North/South Building are designed with wheelchair ramps, automatic doors, passenger elevators and handicap-accessible restroom facilities. Additional Planning Notes The Chapin Theater The Chapin Theater, located in the West Building, is fully wheelchair accessible and has 27 wheelchair accessible spaces. Limited supplies of Assisted Listening Devices are also available with prior request. Braille Throughout the facility, meeting room, restroom and elevator signs contain Braille text for our visually impaired guests. Electric Scooters Electric scooters are available to OCCC guests while they are on property. FedEx Kinko s at the OCCC serves as a drop-off and pick-up location for electric scooter rentals. Because these scooters are distributed through a private company and are a high demand service, advance reservations are required. To make a reservation for an electric scooter for use at the OCCC, please contact Scootaround at (888) 441-7575. When ordering an electric scooter, please specify which trade show or event you will be attending in order to ensure delivery of the scooter to the appropriate concourse. Please Note: There are three (3) OCCC FedEx Kinko s building locations: FedEx Kinko s in the West Hall C Lobby of the West Building FedEx Kinko s in the North Concourse of the North/South Building FedEx Kinko s in the South Concourse of the North/South Building. FedEx Kinko's also provides overnight scooter battery recharge. Parking The OCCC has a limited number of parking spaces available for guests with disabilities at various locations for those guests visiting both our West Building and our North/South Building. Please consult with the OCCC Event Management section for further details regarding this subject. OCCC Facility Planning Guide 12/09 V4.0 26

OCCC Event Management Information ADA Accessibility Restrooms All restroom facilities are accessible for guests with disabilities. Telephones The OCCC provides Text Phones (TTY) for guests with speech and hearing disabilities; these phones are located throughout the facility at most of our public telephone locations. Wheelchairs The OCCC provides a limited amount of complimentary push-style wheelchairs to its guests on a first-come, first-serve basis. These wheelchairs can be acquired from the Guest Services Desk in the West Hall C Lobby of the West Building. For wheelchair loans in the North/South Building, please call (407) 685-1202 to inquire about designated pick-up locations for your upcoming show. Please Note: A form of identification may be held in exchange for the use of a wheelchair. Wheelchair Planning Recommendations Electric Scooters 1. Identify the appropriate Building location of your show (West or North/South). 2. Contact an OCCC Guest Services Representative to determine the closest FedEx/Kinko s location for the scooter delivery/pick-up for your show. The Guest Service number is (407) 685-1202. 3. Place order for the electric scooter via Scootaround at (888) 441-7575. Electric scooters should be ordered at least twenty-one (21) days in advance. 4. Please consult the OCCC Event Management section in advance for any wheelchair lifts that may be required to accommodate special needs presenters. Push-Style Wheelchairs 1. Identify the appropriate Building location of your show (West or North/South). 2. Contact an OCCC Guest Services Representative to determine the closest Guest Service location for your show. The Guest Service number is (407) 685-1202. 3. OCCC push-style wheelchairs are distributed complimentary on a first-come, firstserve basis. Additional push-style wheelchairs can be preordered via Scootaround. 4. Please consult the OCCC Event Management section in advance for any wheelchair lifts that may be required to accommodate special needs presenters. OCCC Facility Planning Guide 12/09 V4.0 27

OCCC Event Management Information Aircraft Display Guidelines Aircraft Display Guidelines Please Note: Aircraft and helicopter exhibitors must contact the Orange County Fire Rescue (OCFR) Fire Marshal in advance, prior to hall move-in, to discuss all aircraft/helicopter specifications and the appropriate minimum fuel guidelines that will apply to each exhibit. In order for the OCCC to provide a safe and secure show environment for those guests visiting exhibits sponsored by our clients, we have included the following Aircraft Display Guidelines, in accordance with our Operational Policies Manual and OCFR: 1) Batteries will be disconnected and terminals taped before entering the facility. Circuit breakers for fuel and starting systems will be de-activated. All systems that could functionally operate (create ignition) to the aircraft must be disconnected. 2) Fuel caps and fuel vents will be sealed (taped) and/or locked. 3) A minimum 4A60BC fire extinguisher, with a current inspection tag, should be available in close proximity to each aircraft. The fire extinguisher to be brought in by Lessee and/or their designee, as the OCCC will not provide or rent fire extinguishers. 4) Aircraft shall be cooled down in accordance with the manufacturer s recommendations. 5) Aircraft fuel systems will be shut off and verified that there is no fuel leakage or seepage. 6) Lessee is responsible for providing a Spill Clean Up Kit, available in the exhibition hall, in the event of a fuel spill. Fire Watch Requirements A fire watch will be required in the exhibition hall. The number of personnel requested will be determined based on the number of aircraft in the exhibit/hall. Please refer to the Orange County Fire Rescue - Fire Watch Information pages contained in this Facility Planning Guide for more details regarding Fire Watch. Additional Planning Notes It is recommended, though not required, that aircraft being trucked into the OCCC have their fuel tank system purged prior to arrival. OCCC Facility Planning Guide 12/09 V4.0 28

OCCC Event Management Information Air Conditioning/Heating Air Conditioning/Heating Policies Rent includes air conditioning or heating in the public concourses during move-in, show, and move-out. Air conditioning or heating in exhibition halls is provided complimentary on leased show days for the following: Show hours for exhibits, session hours for general sessions, rehearsals, poster sessions, and in-hall registration. Air conditioning and heating is provided complimentary on a leased move day in exhibit halls used as a general session for Dress Rehearsals only; air conditioning or heating for all other activity on a leased move-in or move-out day shall be billed at the applicable rate. Upon request, air conditioning or heating in exhibition halls during leased move-in and/or move-out days shall be billed at the applicable rate listed in the Personnel & Utility Services Rate Schedule. When registration is open in an exhibition hall and air conditioning is requested on a leased move-in day, the applicable rate will also apply. Meeting room air conditioning is provided complimentary for rehearsals and session times only. Open doors must be minimized at all times when air conditioning is on. Air conditioning or heating on leased move-in days (including in-hall registration) and move-out days will be charged at $.0030 per gross square foot (gsf). Please see the example below on how to calculate the fee for additional exhibit hall air conditioning or heating: West Hall A1 91,800 gsf x $.0030 = $275.40 per hour Additional Planning Notes Please Note: Exhibit hall air conditioning or heating is not provided for exhibitor access, exhibitor move-in or exhibitor move-out. Cool down time, meaning the time that it takes the OCCC to lower the temperature in the exhibit hall to the acceptable air-conditioned temperature, is not a client billable item. The goal of the OCCC HVAC division is to have the exhibit halls cooled to the appropriate temperature for the start time of the appropriate exhibit hall activity, (show hours, rehearsals, general session and in-hall registration). Please Note: Changes to climate control pre-sets usually average thirty-sixty minutes before a noticeable change in the hall is experienced. Please consult the OCCC Event Management section for further details regarding OCCC HVAC policies or to request expanded coverage of exhibit hall air conditioning or heating at the prevailing rate. Rates are subject to change without notice. OCCC Facility Planning Guide 12/09 V4.0 29

OCCC Event Management Information Animal Policies Animal Policies Animals are not permitted on the premises of the OCCC, except in conjunction with an approved exhibit, or as service animals for the physically challenged. Animals that are approved to be on the premises must meet the following confinement guidelines: 1. Animal(s) is to be on a leash at all times, if not confined to a pen. 2. Animal(s) is to be confined within a pen, if not on a leash. 3. Animal(s) must be under constant control at all times. 4. Animal exhibits are not permitted on carpeted OCCC areas. 5. The owner or handler will be fully responsible for their animal(s) at all times. Additional Planning Notes The OCCC Event Management section must be notified in advance of any planned animal exhibit and/or any intended general public interaction with live animal displays. A detailed schedule must be provided in advance, outlining the nature of the animal exhibit and all appropriate move-in, show and move-out information. The decorator/general contractor will be responsible for placing plastic sheeting and any other floor coverings required for the animal, on the exhibit hall floor. The decorator or general contractor will also be responsible for the removal and disposal of any hall floor coverings from the animal display area. If necessary, any vehicles associated with the move-in/move-out of an animal display, will be required to adhere to the OCCC Vehicle Display Guidelines. The decorator/general contractor or animal handler/owner will be responsible for the removal of any and all waste from the animal exhibit area, per OCCC guidelines. Please consult with the OCCC Event Management section for further details regarding animal exhibits and/or animal display information. OCCC Facility Planning Guide 12/09 V4.0 30

OCCC Event Management Information Balloon Policy Balloon Policy The OCCC has a Balloon Policy in place that prohibits the use of helium filled balloons, either for displays, exhibits or general public access, in both the West Building and the North/South Building. This policy can be waived if a Balloon Waiver is submitted either by show management to the OCCC Event Management section or by an exhibitor to the OCCC Exhibitor Services section, prior to the first day of show. The Balloon Waiver Form As previously stated, helium filled balloons will only be allowed on OCCC premises, if a Balloon Waiver has been submitted to the appropriate division of the OCCC. The purpose of the Balloon Waiver is to hold the exhibitor or show manager financially responsible for any retrieval fees that may occur, should any helium filled balloons become unanchored and lodged within our ceiling catwalks or lobby atrium areas. Please consult the OCCC Event Management section or the OCCC Exhibitor Services section to obtain and submit the Balloon Waiver Form, prior to the first day of show activity. Additional Planning Notes Helium filled balloons may not be used as giveaways. Helium tank storage inside the OCCC is prohibited. OCCC Facility Planning Guide 12/09 V4.0 31

OCCC Event Management Information Banner Opportunities Banner Opportunities There are several banner opportunities that exist throughout the West Building and the North/South Building. Extensive planning details regarding building placement, banner dimensions and banner technical rigging specifications can be located on our website at www.occc.net. Please consult the OCCC Event Management section and the OCCC Rigging Services section for additional planning information. Additional Planning Notes Rigging Services are an exclusive service provided by the OCCC. The OCCC Rigging Services section must install all show management and exhibitor rigging elements, including banners and production equipment. Although there are several banner opportunities allocated to each exhibit hall or meeting room rental, please consult the OCCC Event Management section during the planning process, to coordinate the intended use of banner signage with regards to other building clients and their respective programs. The OCCC Rigging Services section can be contacted via the OCCC Event Management section or directly at (407) 685-5555. OCCC Facility Planning Guide 12/09 V4.0 32

OCCC Event Management Information Box Office Services Box Office Services The OCCC provides two box office options for those events that may require ticket sales or ticket distribution outlets: West Building Box Office Portable Ticket Booths West Building Box Office The West Building Box Office is an exterior box office and is located on the ground floor of the West Building, approximately halfway between West Hall C and West Hall D1. The West Building Box Office has the capability to service ticket needs from six (6) fully secure ticket windows. For planning purposes, the West Building Box Office contains minimal electrical and telephone support. Please Note: West Building Box Office Service includes securing funds & tickets, ordering and depositing cash, credit card machine with phone line, payment of applicable taxes, balancing funds and settlement. Box Office service and ticket seller labor will be charged at the prevailing rate. Please consult the OCCC Event Management section for specific information. Portable Ticket Booths Each of the Portable Ticket Booth units contains two (2) separate fully secure ticket windows; the combined booth unit can be placed at various interior locations throughout the West Building and the North/South Building. The portable ticket booths are available for rental at the prevailing rate, if not staffed by OCCC ticket seller labor. For planning purposes, Portable Ticket Booths do not contain electrical or phone support and specific requests will need to be ordered to obtain the required electrical or phone services. Please Note: Show management reserves the option to use OCCC or non-occc labor for operation of the Portable Ticket Booths. Requests for rental of the Portable Ticket Booths do not include OCCC ticket booth labor, unless specifically requested by show management. Requests for ticket seller labor can be made via OCCC Event Management. If OCCC ticket seller labor is used to staff the Portable Ticket Booths, OCCC service will include securing funds & tickets, ordering and depositing cash, credit card machine with phone line, payment of applicable taxes, balancing of funds and settlement, in addition to complimentary ticket booth power. Additional Planning Note: Please consult the OCCC Event Management section for further details regarding this option. OCCC Facility Planning Guide 12/09 V4.0 33

OCCC Event Management Information Cable Television Options Cable Television Options The OCCC has an agreement with a local cable television provider, Bright House Networks, to offer a cable television program package for those show managers and exhibitors who would like this service. Show management requests for cable television service should be made directly to the OCCC Event Management section, during the planning process. Exhibitor requests for cable television service should be made directly to the OCCC Exhibitor Service section. Additional Planning Notes Requests for cable television service should be submitted twenty-one (21) days prior to the start of the event. Cable television service requests include labor, infrastructure patch fee and cable service. A television/monitor is not supplied with the request for cable service. HD Cable television packages are available upon request. Please consult the OCCC Event Management section for additional details regarding cable television service and specific rate information that may apply. OCCC Facility Planning Guide 12/09 V4.0 34

OCCC Event Management Information Custom Signage Custom Signage Opportunities In addition to the banner opportunities detailed in a previous section, there are two additional opportunities that exist at the West Building and the North/South Building for custom show messaging. They are as follows: Exterior Electronic Message Marquees Exterior Bus Drop-Off/Pick-Up Locations The OCCC strongly encourages all show managers to pursue the creation and display of custom show messaging. However, there are a few areas and/or surfaces where custom show signage is not permitted: The covering of building directional signage is prohibited. The covering of exit signs in meeting rooms or exhibit halls is prohibited. The covering of fire strobes, fire hoses or fire extinguishers is prohibited. The covering of exit stairwells and/or elevator access is prohibited. Signage on ceilings, walls, doors, windows, painted surfaces or columns is prohibited. Signage that is taped, nailed, tacked or stapled to the building is prohibited. Holes may not be drilled, cored or punched into any surface of the OCCC. Additional Planning Notes The OCCC Rigging Services section must install all custom signage that requires attachment in any way to the building or the building infrastructure (catwalks, hand rails, balconies, etc.) Rigging Services are an exclusive service provided by the OCCC. For extensive planning details regarding custom signage opportunities, please consult our website at www.occc.net. Please consult the OCCC Event Management section and the OCCC Rigging Services section for additional planning information regarding Custom Signage Opportunities. Although there are several banner opportunities allocated to each exhibit hall or meeting room rental, please consult the OCCC Event Management section during the planning process, to coordinate the intended use of banner signage with regards to other building clients and their respective programs. OCCC Facility Planning Guide 12/09 V4.0 35

OCCC Event Management Information Door Keys & Lock Changes Door Keys and Lock Changes Keys are available and locks can be changed on most meeting room doors for both the West Building and the North/South Building. Upon request, up to five (5) keys per room can be issued at no charge. Additional keys will be charged at the prevailing rate. West Building Door Keys and Locks The lock and key hardware for the West Building meeting room doors is a standard cylinder lock, which is activated by the manual turn of a physical key in the door lock. North/South Building Door Keys and Locks The lock and key hardware for the North/South Building meeting room doors consists of an electronic key card activation system, in which access to a locked meeting room is made possible by a customized proximity card. Door Key Requests Please consult the OCCC Event Management section for further details regarding meeting room keys and ordering information. Lock Cylinder Change Requests When a show manager requests a lock change, the Facility Maintenance section replaces the hardware or reprograms the room access system, so that the lock-changed room becomes under the complete control of the Lessee. The show manager/lessee and their appropriate designees are the only ones who then have access to the lock-changed room. The OCCC will only access a lock-changed room in an emergency situation. Lessee is responsible for the daily locking and unlocking of each lock-changed room for the duration of their event activities. Please Note: All lock-changed rooms require advance schedule arrangements between Lessee and the OCCC Event Management section for daily room refreshes and food & beverage deliveries via Centerplate. Additional Planning Notes In order to qualify for the Incentive Rate, all door key and lock-change requests need to be placed at least twenty-one (21) days prior to the event move-in, via the OCCC Event Management section. All OCCC keys and key cards not returned within three (3) days after an event s last move-out day are subject to a replacement fee per key/key card. A lock cylinder change fee is applied to every door core of all possible room entry areas. Each meeting room has a set of main or front entry doors and also a secondary set of service entry doors, resulting in an average of (2) lock changes per room. Please Note: Meeting room door specifications can vary throughout the facility. OCCC Facility Planning Guide 12/09 V4.0 36

OCCC Event Management Information Environmental Policy Environmental Policy The OCCC is committed to conducting its operations in an environmentally responsible manner through the establishment of an environmental management system. In fulfillment of this commitment, it is the policy of the OCCC to emphasize: Opportunities for pollution prevention Conservation of resources Continual improvement of environmental practices Compliance with environmental laws and regulations This policy is communicated to all OCCC employees through training and education and will be made available to our customers, the public and any other interested parties. OCCC Facility Planning Guide 12/09 V4.0 37

OCCC Event Management Information - Floor Plan Review Floor Plan Review Information Preliminary exhibit floor plans, including general session, registration and pre-function space, must be submitted to the OCCC Event Management section at least six (6) months prior to the event for approval by the Orange County Fire Rescue Services Department. This is a two-step process, as listed below: 1. A completed Plans Review Application* and a check for $71.00 payable to the Orange County Board of County Commissioners should be sent to: Orange County Fire Rescue Department Office of The Fire Marshall/Plans Review 109 E. Church Street Lower Level Orlando, FL. 32801-3319 2. A completed floor plan packet including a copy of the above application, a copy of the above check and (11) folded copies and one (1) small copy of the proposed floor plan, should be sent to: Attn: OCCC EM Name/Sales, Marketing & Event Management Division Orange County Convention Center Orange County Convention Center P.O. Box 691509 9860 Universal Boulevard Orlando, Fl. 32869 Orlando, Fl. 32819 Use For All Use For All Personal Correspondence/Letters Express Deliveries All exhibit hall floor plans should include: Event name, date of event and event exhibit hall All Entrances and Exits clearly marked. Exhibits at least 20 from entrance lobby doors and dock recesses Visible/non-blocked access to fire apparatus and strobe lights Utility grid on plan and aligned with exhibits Floor plans drawn to scale with scale legend on plan An Exhibitor Service Center Display or exhibit vehicles. Additional Planning Notes *Plans Review Applications can be obtained through OCCC Event Management section. Lessee will be charged for approval of plans per County s fee schedules. Rates are subject to change without notice. Exhibit floor plans should be submitted prior to the Lessee selling exhibit space. Exhibit plans may be submitted separately from general session, registration and pre-function plans. OCCC Facility Planning Guide 12/09 V4.0 38

OCCC Event Management Information Floor Plan Review Guidelines for All Exhibits For the protection of our facility and for those guests either working or attending an event on our premises, the OCCC Facility Planning Guide contains a brief overview of Orange County Fire Rescue information that applies to exhibit construction in the exhibit halls. Fire fighting and emergency equipment may not be hidden or obstructed, including fire extinguishers, strobes, fire hose cabinets and standpipes. All emergency exits, hallways and aisles leading from the OCCC must be kept clear and unobstructed. Fire lanes must be maintained at all times on the loading dock. Information Regarding Flame Resistance: All woodwork, stage scenery, furnishings, decorations and sets used upon a working permanent or temporary stage, or within an exhibit, shall be coated or treated by approved methods to render them flame resistant. All fabrics, films, draperies, curtains and similar furnishings must be flame resistant as demonstrated by testing in accordance with NFPA 701 Standard Methods of Fire Tests for Flame Propagation of Textiles and Films. Acoustical and decorative material including, but not limited to, cotton, foamed plastic, hay, paper, straw, wood chips, mulch, split bamboo and thatch must be treated with a flame-retardant. Documentation of flame resistance must be available for review upon request. Additional flame retardant treatments shall be applied in accordance with the appropriate product direction. The use of styrofoam products for set construction is not permitted. OCCC Facility Planning Guide 12/09 V4.0 39

OCCC Event Management Information Floor Plan Review Covered Booth Guidelines - Less Than Three Hundred (300) Covered Square Feet The definition of a Covered Booth is to place something over or upon an exhibit or portion of an exhibit (e.g. roof, ceiling, tenting, lattice, fabric, plastic) to cover the ground level and/or support decorative structures. The upper portion of the covered exhibit is not capable of being occupied. Covered Booth Guidelines - Less Than 300 Covered Square Feet Planning Notes All materials used in construction of covered exhibits and all decorative materials within the exhibit must be non-combustible or limited combustible (flame-retardant) materials. Certification of flame retardant treatment, along with samples of said materials, must be submitted, if requested by the Orange County Fire Rescue Services department. It is recommended that certifications of flame retardant treatments also be available at the show site. Exhibitor must provide a portable, fire extinguisher for each level or each covered exhibit or structure. At least one (1) 2A10BC portable type fire extinguisher must be provided. Fire extinguisher(s) must be mounted in a visible location, near exit doors, and be accessible at all times. FIRE EXTINGUISHER Covered Booths Less Than Three Hundred (300) Covered Square Feet Fire watch or extinguishing system not required. At least (1) 2A10BC fire extinguisher must be provided. All booths to be constructed as required by applicable codes and standards. OCCC Facility Planning Guide 12/09 V4.0 40

OCCC Event Management Information Floor Plan Review Guidelines for Multi-Level Exhibits & Covered Booths Over 300 Square Feet The definition of a Multi-Level Booth is to construct a level or tier atop an exhibit or portion of an exhibit, with the intention of being occupied by one or more persons. Multi-Level Booths, regardless of square footage, and Covered Booths exceeding 300 require additional approval and fire watch preparations prior to their acceptance on the exhibit hall floor by the OCCC. In accordance with the State Fire Marshal s office, please review the following guidelines for compliance with the requirements of the Life Safety Code (NFPA 101), as adopted by Florida Administrative Law, State Fire Marshal s Rules and Regulations, Chapter 4A-3, and the Standard Fire Prevention Code as adopted by Orange County, Florida. Multi-Level Exhibits Guidelines Planning Notes Plans for Multi-Level Booths must be submitted and reviewed by the OCCC Event Management section and the Orange County Fire Rescue Services Department prior to their construction on the show floor. Plans for Multi-Level Booths must be submitted with the following information: show name and dates; exhibitor s name and assigned booth number; directional information; and maximum exhibit height within the booth. Send two copies of scaled, signed and dated Multi-Level Booth plans, (with front and side elevations), by a registered architect or engineer to: Attn: OCCC EM Name/Sales Marketing & Event Management Division Orange County Convention Center Orange County Convention Center P.O. Box 691509 9860 Universal Boulevard Orlando, Fl. 32869 Orlando, Fl. 32819 Use For All Use For All Personal Correspondence/Letters Express Deliveries All Multi-Level Booth construction materials and decorative materials must be noncombustible or limited combustible (flame-retardant). If requested, certification of flame-retardant treatment and possible samples must be submitted to Orange County Fire Rescue Services Department for review, prior to booth construction. It is highly recommended that these certifications also be available while on site in the hall. OCCC Facility Planning Guide 12/09 V4.0 41

OCCC Event Management Information Floor Plan Review Guidelines for Multi-Level Exhibits Regardless of Square Footage and Covered Booths Over 300 1. Exhibits with an enclosed room or occupied second story must post notice at the bottom of the stairway, indicating maximum permitted occupancy (or total permitted weight load of the second level). 2. If second level is to be occupied and greater than three hundred (300) square feet, two (2) stairways are required, remote from each other. If second level is to be occupied and less than three hundred (300) square feet, one (1) set of stairs is permitted. All stairs must be a minimum of three (3) feet in width, equipped with a handrail on at least one (1) side and constitute a straight run or be squared off. Spiral stairs or winders are not permitted. 3. Exhibitor must provide a portable fire extinguisher for each level or each covered exhibit or structure. At least one (1) 2A40BC portable type fire extinguisher must be provided. Fire extinguishers must be mounted in a visible location, near exit doors, and be accessible at all times. STAIRS FIRE EXTINGUISHER STAIRS Multi-Level Exhibits & Covered Booths Over 300 Square Feet Fire watch or extinguishing system is required. At least (1) 2A40BC fire extinguishers must be provided. At minimum, (1) set of stairs required. A second set of stairs is required for multi-level exhibits greater than 300 square feet. All booths to be constructed as required by applicable codes and standards. OCCC Facility Planning Guide 12/09 V4.0 42

OCCC Event Management Information Floor Plan Review Exhibit Hall Fire Watch Personnel Guidelines Orange County Fire Rescue Services Department requires fire watch personnel for: ALL multi-level exhibits (regardless of square footage) All other covered exhibits exceeding three hundred (300) square feet. Fire Watch Personnel Guidelines A fire watch is ordered through the OCCC Event Management section. All requests should be submitted, no less than twenty-one (21) days before the exhibit hall move-in begins. Fire watch is required: a. For ALL multi-level exhibits regardless of square footage and all covered exhibits exceeding three hundred (300) square feet. b. On all show days. c. Beginning one half (1/2) hour prior to show opening and ending one half (1/2) hour following show closing. Fire watch personnel are charged at the prevailing rate. d. To place order, please contact: Orange County Convention Center Event Management Section Phone: (407) 685-9882 Fax: (407) 685-9866 e. The minimum Fire Watch is four (4) hours and the cost is $200.00, (at $50.00 per hour). A Fire Watch schedule can be expanded for additional coverage, per $50.00 for each additional hour or fraction thereof. Please Note: All Fire Watch schedules are based on hour increments, to include a ½ hour prior to the start of event activity and a ½ hour after the conclusion of event activity. First 4 hours $200 9 hours $450 5 hours $250 10 hours $500 6 hours $300 11 hours $550 7 hours $350 12 hours $600 8 hours $400 13 hours $650 Please Note: Rates are subject to change without notice. Additional Planning Notes Please consult the OCCC Event Management section for additional information on an alternative to Fire Watch personnel, an automatic extinguishing system. OCCC Facility Planning Guide 12/09 V4.0 43

OCCC Event Management Information Fog & Haze Machines Fog & Haze Machines The use of fog and haze machines for lighting and theatrical effects is permitted within the OCCC, provided that the fog/haze fluid used in those machines is water-based. The use of non-water-based fog/haze fluid, specifically with an oil-based composition, is prohibited. In order to comply with various state and federal life safety codes, it is required that all fog and haze fluid be appropriately labeled and available for inspection by the Orange County Fire Rescue (OCFR) Department, if necessary. OCFR guidelines apply to the use of fog and haze machines and their interactions with OCCC building safety devices and/or detectors. The Event Management section must be notified twenty-one (21) days in advance with a schedule of intended use of water-based fog or haze machines, including rehearsals, technical runs and actual show/event times of use. Should the use of fog or haze fluid create a residue or slippery coating on any of the OCCC infrastructure, (catwalks, stage steps, handrails, etc), the clean-up or wipe down of those areas will be charged to the Lessee at the prevailing rate. Please consult the OCCC Event Management section for additional information regarding the use of fog and haze machines within the facility. OCCC Facility Planning Guide 12/09 V4.0 44

OCCC Event Management Information Guest Services/ Information Guest Services (Information Desks) The OCCC partners with the Orlando/Orange County Convention & Visitors Bureau to provide several Guest Service Desks throughout the facility. Although operating hours vary per building and per show activity, the Guest Service Desks are staffed by the Orlando/Orange County CVB. The friendly and experienced Guest Service staff can assist show management and their attendees with the following: Area Restaurant Information Building Directional Assistance Convention/Show Details Dining Reservations I-Ride Trolley Ticket Sales Orlando Area Information/Maps Sundries (Pain Relievers, etc.) Theme Park Ticket Sales Wheelchairs (Push-style; limited quantities) West Building Information Desk Locations West Hall C Lobby - Also known as The Central Lobby. This Non-Movable desk is specifically located just to the right of the main Central Lobby entrance doors. Depending on show activity within the building, this Information Desk is the most frequently staffed location, based on show activity. Westwood Lobby Located in the Westwood Lobby. Non-Movable location. Guest Services Booths Movable booth located in the West A/B Lobby. Guest Services Booths Movable booth located in the West E/F Lobby. North/South Building Information Desk Locations Guest Services Booth - Movable booth located on the North Concourse. Guest Services Booth - Movable booth located on the South Concourse. NA Lobby Located next to N211 & Hall NA entrance. Non-Movable desk. NB Lobby Located next to N221 & Hall NB entrance. Non-Movable desk. SA Lobby Located next to S210A & Hall SA entrance. Non-Movable desk. SA Lobby Located next to S211 & Hall SA entrance. Non-Movable desk. SB Lobby Located next to S221 & Hall SA entrance. Non-Movable desk. Opportunities for Show Management Information Desks There are several opportunities within the OCCC for additional show-related information desks. The specific locations of these information desks can vary, depending on building location, show activity kiosks, cyber cafés, registration locations, etc. Please consult the OCCC Event Management section for further details regarding show management information desk locations. OCCC Facility Planning Guide 12/09 V4.0 45

OCCC Event Management Information Inventory Standard Building Inventory The OCCC has an extensive inventory of standard meeting room chairs, tables, risers and stages of various dimensions. Listed below is a brief summary of those items and their dimensions, should they apply. OCCC Standard Building Inventory CHAIRS TABLES West Building Green Padded Meeting Room Chairs (32 tall x 19 wide) North/South Building Brown Padded Meeting Room Chairs (32 tall x 19 wide) Banquet Rounds 72 Banquet Rounds 60 Rectangular Tables 8 x 30 Rectangular Tables 8 x 18 Rectangular Tables 6 x 30 Rectangular Tables 6 x 18 Rectangular Tables 4 x 30 RISERS/STAGING UNITS OCCC meeting room risers come in (6 x 8 ) sections and per the following height: 18 24 30 OCCC staging height ranges from (4 6 ) high. Additional Planning Notes OCCC s standard table linen colors are cream tops with forest green table skirts. Please consult with the OCCC Event Management section for any large staging needs that may be required. Additional fees may apply. OCCC Facility Planning Guide 12/09 V4.0 46

OCCC Event Management Information Move-In/Out Policies Move-In/Out Policies For the protection of our facility, and for those guests either working or attending an event on our premises, the OCCC Facility Planning Guide contains a brief overview of our Move-In and Move-Out Policies. For a detailed description of these policies, please consult the OCCC Operational Policies, or contact the OCCC Event Management section for further assistance. 1. Carpet & Terrazzo Floor Protection 2. Exhibit Hall Equipment & Freight Movement 3. Fire Code Regulations 4. General Concourse/Public Space Areas 5. Guest Elevators and Escalators 6. Loading Dock Information 7. Meeting Room Equipment & Freight Movement 8. Rigging Regulations 9. Service Corridors 10. Service Elevators 11. Storage 12. Tape Removal 13. Trash Removal 14. Truck Staging Information 15. Wall Protection 1. Carpet & Terrazzo Floor Protection Doorways, carpeted areas and terrazzo floors must be protected from damage from the movement of crates, registration counters, pallet jacks, plants, sign-hanging activities and all other rolling stock during move-in and move-out. When off-loading counters, booths and other heavy objects, the use of floor protection and extreme care is required. Carpeted areas must be protected by the use of a minimum six (6) mil polyethylene sheeting (reinforced preferred). Motorized vehicles, personnel carts, bicycles, forklifts, pallet jacks and other wheeled vehicles with steel and/or hard metallic wheels are not permitted in the OCCC s concourses, lobbies and registration areas of either building. Lifts or other wheeled vehicles approved for use in carpeted areas must have non-marking tires or tires that are covered with carpet tape or heavy-duty polyethylene sheeting. For heavy objects, temporary carpet or plywood on top of reinforced polyethylene sheeting must be used to protect the OCCC s carpet and terrazzo. Worn or torn sheeting must be replaced immediately. Heavy objects are defined as items in excess of 1500 pounds, which exceed the limits of an average pallet jack. If protective materials are taped to the floor, refer to Item 12 (Tape Removal). OCCC Facility Planning Guide 12/09 V4.0 47

OCCC Event Management Information Move-In/Out Policies 2. Exhibit Hall Equipment & Freight Movement All equipment and freight shall be loaded/unloaded in the appropriate building dock areas at all times. The loading/unloading of equipment and/or freight from the main guest exterior entrance areas, in front of either building, is strictly prohibited. The OCCC Transportation section coordinates dock access so that no more than three (3) tractor/trailer cabs/trucks, with motors idling, are in any one hall for loading/unloading at any one time. Special ventilation is required prior to entry. Subdividing these halls will limit the number of cabs. Please Note: Cabs/trucks, with motors idling, are not permitted in West Halls E or F, as appropriate ventilation is not available. Vehicles that remain in the exhibition hall or building, as part of a display must have the battery cables disconnected. The gas tank must either be taped shut or have a lockable gas cap and may contain no more than one half (1/2) tank or ten (10) gallons of fuel, whichever is less. Please refer to the Vehicle Display Guidelines pages contained in this Facility Planning Guide for more details regarding vehicle exhibits. Non-gasoline powered motorized vehicles or bicycles may be operated in the exhibition halls during move-in and move-out days only. The use of gasoline-powered vehicles is prohibited inside the OCCC. Persons under the age of sixteen (16) are not permitted to operate a motorized vehicle on OCCC property. Motorized vehicles, personnel carts, bicycles, forklifts, pallet jacks and other wheeled vehicles with steel and/or hard metallic wheels are not permitted in the OCCC s concourses, lobbies and registration areas of either building. Lifts or other wheeled vehicles approved for use in carpeted areas must have non-marking tires or tires that are covered with carpet tape or heavy-duty polyethylene sheeting. Doorways, carpeted areas and terrazzo floors must be protected from the movement of crates, registration counters, pallet jacks, plants, sign-hanging activities and all other rolling stock during move-in and move-out. When off-loading counters, booths and other heavy objects, the use of floor protection and extreme care is required. Carpeted areas must be protected by the use of a minimum six (6) mil polyethylene sheeting (reinforced preferred). For heavy objects, temporary carpet or plywood on top of reinforced polyethylene sheeting must be used to protect the OCCC s carpet and terrazzo. Worn or torn sheeting must be replaced immediately. Heavy objects are defined as items in excess of 1500 pounds, which exceed the limits of an average pallet jack. If protective materials are taped to the floor, refer to Item 12 (Tape Removal). OCCC Facility Planning Guide 12/09 V4.0 48

OCCC Event Management Information Move-In/Out Policies 3. Fire Code Regulations Exhibitors, service contractors and event promoters must comply with all federal, state and local fire and building codes that apply to places of public assembly (see Chapters 5, 8, and 31 of the prevailing N.F.P.A. Life Safety Code 101; Orange County Fire Rescue Department s Conventions, Trade Shows and Exhibits #6005; and Orange County Fire Rescue Department s Tent Standard #6000). All curtains, bunting, draping, etc., must be made of flame retardant materials. Fire fighting and emergency equipment may not be hidden or obstructed, including fire extinguishers, strobes, fire hose cabinets and standpipes. All emergency exits, hallways and aisles leading from the OCCC must be kept clear and unobstructed. Loading dock fire lanes must remain clear at all times. Welding and/or cutting equipment is prohibited in the OCCC except as part of an exhibit and must be approved by the Orange County Fire Rescue Services Department through the OCCC Event Management section. OCCC Facility Planning Guide 12/09 V4.0 49

OCCC Event Management Information Move-In/Out Policies 4. General Concourse/Public Space Areas The concourse levels of both OCCC buildings were designed to provide our show managers some flexibility on positioning registration counters and other show related activities for convenient guest access, while still accommodating the regulations of the Orange County Fire Rescue Department and other life safety codes. For those show managers who are interested in placing registration counters or other show related activities on the concourse level of either building, please consult the OCCC Event Management section for further assistance regarding placement approval. Additional Planning Notes The Concourse areas of the West Building can be on either Level One or Level Two, depending on the appropriate exhibit hall location. In the West Building, the concourse areas that accommodate the West Halls C, D, E and F registration units, are located within proximity to the hall on the same floor. In the West Building, the concourse areas that accommodate the West Halls A & B registration units are located on a separate floor, within proximity to the halls. The Concourse areas of the North/South Building are located on Level Two only, which corresponds to the main guest entrance areas of both the North and South sides of the building. In the North/South Building, the concourse areas that accommodate the North A & B registration units are located on Level Two, within proximity to the hall. In the North/South Building, the concourse areas that accommodate the South A & B registration units are located on Level Two, within proximity to the hall. Please consult the OCCC Event Management section for Orange County Fire Rescue approval regarding the intended use of public space/general concourse areas, prior to the first move-in day of an event. OCCC Facility Planning Guide 12/09 V4.0 50

OCCC Event Management Information Move-In/Out Policies 5. Guest Elevators and Escalators The OCCC does not permit the movement of freight, equipment or meeting room support materials via the guest elevators and escalators, which are conveniently located throughout both buildings. The use of The Oversight Bridge for the movement of freight, equipment or meeting room support materials is also prohibited. The OCCC has several service elevators located throughout the West and the North/South Buildings, which can be used for the movement of freight, equipment and other meeting room support materials. Please refer to Item 10 (Service Elevators) for more information. Additional Planning Notes Please consult the OCCC Event Management section for further information regarding the locations of all guest elevators and escalators, for appropriate directional signage placement. OCCC Facility Planning Guide 12/09 V4.0 51

OCCC Event Management Information Move-In/Out Policies 6. Loading Dock Information The OCCC has three main dock/freight access areas: The West Dock, of the West Building The North Dock, North side of the North/South Building The South Dock, South side of the North/South Building Since the OCCC encompasses two different buildings, there are multiple ways to reach the loading docks. Regardless of the final destination, a Security checkpoint is in place at both buildings for all freight trucks entering and requesting dock access. For planning purposes, although OCCC building dock locations vary, listed below is a brief summary of information and frequently asked questions concerning dock movein/out. Car Parking on Dock Ramps Permitted per Dock Master approval during show move-in/out only. Under no circumstances will cars be allowed to remain parked on dock ramps during exhibit hall guest activity (show hours). Empty Freight Containers Empty freight containers can be stored on the docks (temporarily) provided that they are kept within the confines of the yellow striped areas. Blue striped areas are reserved for OCCC storage and red striped areas are designated as Orange County Fire Rescue Department safety zones and must remain clear at all times. POV Information Personally owned vehicles (POV) often require additional advance planning for move-in/out coordination. Please consult the OCCC Event Management section for further details regarding POV plans and Dock Master coordination. Rolling Open of Dock Doors The OCCC Dock Master will roll open dock doors per Lessee s show activity, ONLY when it has been confirmed that Lessee s contracted security provider is in place to guard the appropriate hall. The Transportation section, via the Dock Coordinator and Dock Master, are responsible for overseeing all access to OCCC freight dock areas. Please refer to the Transportation Information pages contained in this Facility Planning Guide for more details regarding Dock Coordination. OCCC Facility Planning Guide 12/09 V4.0 52

OCCC Event Management Information Move-In/Out Policies West Loading Dock Specific Information The loading docks for the West Building are located on the ground floor and can be accessed via the rear of the West exhibit halls. They are open air and exposed to minimal environmental conditions. After a preliminary OCCC Security checkpoint, freight trucks can access the dock basin to unload freight directly into the Lessee s exhibit hall. West Loading Docks West Hall A: West Hall B, C: West Hall D, E, F: Additional Access: 16 Truck Bays (variable dimensions); 4 Ramps 33 Truck Bays (variable dimensions); 4 Ramps 48 Truck Bays (variable dimensions); 5 Ramps WE2 Ground Level Freight Entry (30 W x 30 H) WF4 Ground Level Freight Entry (10 W x 13 H) North/South Loading Dock Specific Information The loading docks for the North/South Building are located on Level One and can be accessed via the front of the North/South exhibit halls. The loading docks are located underneath the level two meeting rooms, directly adjacent to the exhibit halls. They are not open air, nor exposed to exterior environmental conditions. After a preliminary OCCC Security checkpoint, freight trucks can access the dock basin to unload freight directly into the Lessee s exhibit hall. North/South Loading Docks North Dock: South Dock: Additional Access: 34 Truck Bays (variable dimensions); 5 Ramps 42 Truck Bays (variable dimensions); 5 Ramps NB Aircraft Door (58 W x 20 H) NB Roll-up Door (32 W x 22 8 H) SB Roll-up Door (32 W x 22 8 H) OCCC Facility Planning Guide 12/09 V4.0 53

OCCC Event Management Information Move-In/Out Policies 7. Meeting Room Equipment & Freight Movement All equipment and freight shall be loaded/unloaded in the appropriate building dock areas at all times. The loading/unloading of equipment and/or freight from the main guest exterior entrance areas, in front of either building, is strictly prohibited. The OCCC Transportation section coordinates dock access for meeting room loading/unloading activities based on planning information supplied through the OCCC Event Management section. The OCCC does not permit the movement of freight, equipment or meeting room support materials via the guest elevators and escalators. Service elevators are conveniently located throughout the West Building and the North/South Building, which can be used for the movement of freight, equipment and other meeting room support materials. Please refer to Item 10 (Service Elevators) for more information. Motorized vehicles, personnel carts, bicycles, forklifts, pallet jacks and other wheeled vehicles with steel and/or hard metallic wheels are not permitted in the concourses, lobbies and registration areas of either building. Lifts or other wheeled vehicles approved for use in carpeted areas shall have non-marking tires or tires that are covered with carpet tape or heavy-duty polyethylene sheeting. Doorways, carpeted areas and terrazzo floors must be protected from the movement of crates, registration counters, pallet jacks, plants, sign-hanging activities and all other rolling stock during move-in and move-out. When off-loading counters, booths and other heavy objects, the use of floor protection and extreme care is required. Carpeted areas must be protected by the use of a minimum six (6) mil polyethylene sheeting (reinforced preferred). For heavy objects, temporary carpet or plywood on top of reinforced polyethylene sheeting must be used to protect the OCCC s carpet and terrazzo. Worn or torn sheeting must be replaced immediately. Heavy objects are defined as items in excess of 1500 pounds, which exceed the limits of an average pallet jack. If protective materials are taped to the floor, refer to Item 12 (Tape Removal). Additional Planning Note Please inform the OCCC Event Management section in advance of any meeting room equipment or freight that needs to be loaded/unloaded via dock access. The use of The Oversight Bridge for the movement of freight, equipment or meeting room support materials is prohibited. Please Note: Forklifts are not permitted in the Valencia Room. Electrical pallet jacks should be used for freight movement, if polyethylene sheeting is in place. OCCC Facility Planning Guide 12/09 V4.0 54

OCCC Event Management Information Move-In/Out Policies 8. Rigging Regulations Rigging Services are an exclusive service provided by the OCCC. The installation/removal of any and all signage, banners, production equipment, etc, which requires attachment to the building or the building infrastructure, (catwalks, hand rails, balconies, etc.), by non-occc Rigging Services section personnel, is strictly prohibited. Extensive planning guidelines concerning rigging services and specific rigging locations can be located on the OCCC website at www.occc.net. Please consult the OCCC Event Management section and the OCCC Rigging Services section for additional planning details. Additional Planning Notes Although there are several banner opportunities allocated to each exhibit hall or meeting room rental, please consult the OCCC Event Management section during the planning process to coordinate the intended use of banner signage with regards to other building clients and their respective programs. The OCCC Rigging Services section can be contacted via the OCCC Event Management section or directly at (407) 685-5555. OCCC Facility Planning Guide 12/09 V4.0 55

OCCC Event Management Information Move-In/Out Policies 9. Service Corridors Both the West and the North/South Buildings have a service corridor infrastructure which provides an easier back of house move-in/move-out experience for the movement of freight and/or meeting room materials from the docks to the appropriate interior destination. The service corridors also allow easy access for meeting room support services. Throughout the business day, OCCC staff and show providers will require meeting room access via the service corridor infrastructure, in order to provide, refresh or remove products for the appropriate meeting room activity. When a client or a show management team requests a lock change on a meeting room, the OCCC Facility Maintenance section will change out the locks on both the front guest access doors and the service access doors. If a lock change is ordered for a particular meeting room, all locks will be changed and OCCC staff and providers will not be able to access a room for service or refreshes, unless room access is otherwise arranged. Additional Planning Notes The location of the service corridors and the meeting room service doors can vary from room to room and from the West Building to the North/South Building. The storage of freight crates, cardboard boxes or food product in service corridors is strictly prohibited. Please consult the OCCC Event Management section for further information regarding service corridors and service corridor access. OCCC Facility Planning Guide 12/09 V4.0 56

OCCC Event Management Information Move-In/Out Policies 10. Service Elevators In addition to the service corridor infrastructure, both the West and North/South Buildings have Service Elevators to accommodate the movement of freight, equipment and oversized support materials to and from our dock areas. In most cases, all Service Elevators can move freely from Levels 1 3 in both buildings. Please Note: The West Building does have Service Elevators that service the fourth level. All Service Elevator dimensions vary throughout the facility. Please consult the OCCC Event Management section for specific information or assistance when choosing the preferred Service Elevator location for the loading/unloading of freight, equipment and oversized materials. Ref #. LOCATION TYPE FLOORS CAPACITY DEPTH WIDTH HEIGHT WEST CONCOURSE 4E West EF Lobby Freight 3 10,000 165 114 114 5E West EF Lobby Freight 3 10,000 165 114 114 10E Dock 6 Freight 3 10,000 138 97 96 11E Auditorium Int. Freight 3 12,000 244 116 108 12E Dock 6/7 Freight 3 12,000 244 116 108 17E Dock 7/8 Freight 4 10,000 159 117 120 18E Dock 7/8 Service 4 7,000 107 79 120 19E Food Court C Service 4 8,000 113 88 108 24E W209C Corridor Service 4 8,000 115 88 108 25E W206A Corridor Service 4 8,000 115 88 108 27E Food Court A Service 4 6,000 117 87 120 28E W205A Corridor Service 4 6,000 117 87 120 30E Dock 11/12 Service 4 6,000 115 88 120 NORTH CONCOURSE NF1-E N210A Corridor Freight 2 10,000 162 92 119 Levy Kitchen NF2-E N210A Corridor Freight 2 10,000 166 93 119 Levy Kitchen NF3-E N210C Corridor Freight 3 12,000 245 117 128 NS1-E N210E Corridor Freight 3 8,000 140 93 119 NS3-E N220F Corridor Freight 3 8,000 140 93 119 SOUTH CONCOURSE SF1-E S210A Corridor Freight 3 12,000 243 117 126 SS1-E S210D Corridor Freight 3 8,000 137 93 119 SS2-E S220F Corridor Freight 3 8,000 137 93 119 SS4-E S230D Corridor Freight 3 8,000 137 93 119 OCCC Facility Planning Guide 12/09 V4.0 57

S01 S02 S03 S04 S05 S06 S07 S08 S09 11 N 21 N 31 N 41 N 51 N 61 N 71 N 81 N S10 S11 S12 S13 S14 S15 S16 S17 10 N 20 N 30 N 40 N 50 N 60 N 70 N 80 N 90 N 01 N S18 S19 S20 S21 S22 S23 S24 S25 S26 S27 S28 S29 S30 S31 S32 S33 53 N 63 N 73 N 83 N 93 N 04 N S34 S35 S36 S37 S38 62 N 72 N 82 N 92 N 03 N 13 N 23 N 33 N 43 N S39 S40 S41 S42 S43 S44 S45 S46 S47 S48 S49 52 91 N 02 N 12 N 22 N 32 N 42 N N

OCCC Event Management Information Move-In/Out Policies 11. Storage During the term of a lease, limited storage is available for exhibit hall events within specifically marked areas on the loading docks for crates, equipment or supplies. Stored items may not block doorways, exits or fire equipment. These areas are not available for storage before or after the term of the lease. Crates, cardboard boxes, or fiberglass cases may not be stored inside the OCCC. All other storage arrangements must be made with Lessee s general contractor. Storage by Lessee or contractors, in facility service corridors, is strictly prohibited. Storage in service corridors, from meeting room based activity, is also strictly prohibited. Any property not removed from the OCCC that has not been claimed within forty-eight (48) hours following the term of the lease will be considered abandoned by Lessee, its contractors or exhibitors. The OCCC may take possession of the unclaimed property and treat it as its own or dispose of such property without liability. The Lessee shall be liable for the cost incurred in disposing of the abandoned property. Additional Planning Notes Gasoline, kerosene, diesel fuel, propane, combustible gases or other flammable liquids may not be stored (permanently or temporarily) in the OCCC during an event or its move-in and move-out activities. Overnight storage of propane tanks in forklifts inside the facility is strictly prohibited at any time. OCCC Facility Planning Guide 12/09 V4.0 60

OCCC Event Management Information Move-In/Out Policies 12. Tape Removal The lessee or its general contractor is responsible for the removal of all tape and residue marks from the exhibition hall, concourse and meeting room floors. In addition, Lessee or its general contractor is also responsible for the removal of all tape and residue marks from OCCC lecterns caused by custom logo signage enhancements. The repair costs for any damage caused to a surface by the use of inappropriate cleaning chemicals or tools will be billed to the Lessee. The use of high residue tape is strictly prohibited on terrazzo floors and carpeted areas. OCCC requires the use of low residue carpet tape (e.g., Polyken 105C or Renfrew #174) and low residue safety tape (e.g., Asiachem SST-736 or approved equivalent). Tape or residue left on any surface, (floors, walls and lecterns), will be removed by OCCC and the cost of the removal will be billed to Lessee. OCCC Facility Planning Guide 12/09 V4.0 61

OCCC Event Management Information Move-In/Out Policies 13. Trash Removal The OCCC provides custodial service for all public areas, restrooms and meeting rooms before, during and after an event at no additional cost to Lessee. The Lessee is responsible for cleaning/trash removal in the following locations: Registration Areas Show Offices Exhibit Booths All show-installed carpeted areas in a meeting room All general contractor installed waste receptacles The Lessee is responsible for the removal of bulk trash in meeting rooms and prefunction areas, e.g., registration and show offices, during move-in, show and move-out. Bulk trash is defined as boxes, crates, lumber, pallets, packing materials and other items not easily removed by a standard push broom or vacuum. Additional Planning Notes Any costs incurred by the OCCC for trash not removed by Lessee will be charged to Lessee at the prevailing rate. The OCCC provides one trash haul per dumpster per show. Additional dumpsters or additional trash hauls will be billed at the prevailing rate. Within the exhibition hall, the OCCC will clean non-carpeted aisles and non-carpeted foodservice areas on show days only. Cleanup of special effect items, e.g., glitter, confetti, balloon drops, etc., will be charged to Lessee at the prevailing rate. During the final move-out of an exhibit hall, Lessee is responsible for the complete trash removal of all bulk trash items as detailed above and the complete removal of all non-occc inventory items remaining in the hall. Any costs incurred by the OCCC for tape and tape residue not removed by Lessee will be charged to Lessee at the prevailing rate. OCCC Facility Planning Guide 12/09 V4.0 62

OCCC Event Management Information Move-In/Out Policies 14. Truck Staging Information West Exhibit Hall Truck Staging Information For planning purposes, the OCCC has a few different exterior locations that can be used for temporary vehicle and/or aircraft staging. The use of these locations will be dependent on other client activity within the building, as well as pre-approval by the OCCC Transportation Section. Please consult with the OCCC Event Management section for further details regarding exhibit hall vehicle staging and aircraft landing sites. North/South Exhibit Hall Truck Staging Information For planning purposes, the OCCC has a few different exterior locations that can be used for temporary vehicle and/or aircraft staging. The use of these locations will be dependent on other client activity within the building, as well as pre-approval by the OCCC Transportation Section. Please consult with the OCCC Event Management section for further details regarding exhibit hall vehicle staging and aircraft landing sites. OCCC Facility Planning Guide 12/09 V4.0 63

OCCC Event Management Information Move-In/Out Policies 15. Wall Protection OCCC maintains consistent enforcement of the facility protection policies, including Wall Protection. The OCCC Event Management section must approve in advance the location of special decorations, banners or signage. Decorations, signage, banners, etc. may not be taped, nailed, tacked, stapled or otherwise fastened to ceilings, walls, doors, windows, painted surfaces or columns. OCCC reserves the right to remove any unauthorized decorations, signage or banners should they be improperly attached to the building, in the manner previously described above. Adhesive-backed (stick-on) decals or similar items (except nametags) are not permitted in the OCCC and may not be distributed within the facility. Any costs incurred by the OCCC for the removal of these items will be charged to Lessee. Additional Planning Note: The OCCC Rigging Services section must install all custom signage that requires attachment to the building or the building infrastructure, (catwalks, hand rails, balconies, etc.), in any way. Please consult the OCCC Event Management section for additional planning information regarding Wall Protection. OCCC Facility Planning Guide 12/09 V4.0 64

OCCC Event Management Information Operational Policies Operational Policies The OCCC provides all Lessees a copy of a booklet called the Operational Policies handbook. The Operational Policies are an extension of the OCCC Lease Agreement, and the policies are designed to give the Lessee, its exhibitors and contractors an operational guideline and a clear understanding of their responsibilities while on OCCC premises. Many of the Operational Policies have been included in this OCCC Facility Planning Guide to provide additional areas of instruction or information, regarding the logistics of event planning and coordination. OCCC Facility Planning Guide 12/09 V4.0 65

OCCC Event Management Information Orange County Fire Rescue Orange County Fire Rescue Information The Orange County Fire Marshal is authorized by Florida Statutes and the Florida Fire Prevention Code to ensure fire and life safety for the public. Conventions, trade shows and exhibits are reviewed for compliance with the requirements of NFPA 101 Life Safety Code, as adopted by Florida Administrative Law, State Fire Marshal s Rules and Regulations Chapter 69-3 and the Florida Fire Prevention Code. Additional technical codes and standards may apply to specific events. For the protection of our facility and for those guests either working or attending an event on our premises, the OCCC Facility Planning Guide contains a brief overview of Orange County Fire Rescue Information that may apply to various aspects of event planning. 1. Capacity Concerns 2. Exhibit Hall Floor Plan Approval 3. Fire Watch 4. Flame Resistance 5. Gas Information 6. Hazardous Chemicals 7. Open Flame, Pyrotechnics and Special Effects 8. Permit Overview/Including Cooking Information 9. Welding 1. Capacity Concerns The OCCC will not permit exhibition halls or meeting rooms to be occupied by number of persons greater than listed capacities. 2. Exhibit Hall Floor Plan Approval Preliminary exhibit floor plans, including general session, registration and pre-function space, must be submitted to the OCCC Event Management section at least six (6) months prior to the first move-in day for approval by the Orange County Fire Rescue Department. Please refer to the Convention Services - Floor Plan Review Information section for further planning details regarding the floor plan approval process. Please Note: All exhibit hall floor plans must be reviewed and approved by the Orange County Fire Rescue Department six (6) months prior to the first move-in day. Possible move-in delays may occur if the Fire Marshal has not approved a hall floor plan prior to move-in. OCCC Facility Planning Guide 12/09 V4.0 66

OCCC Event Management Information Orange County Fire Rescue 3. Fire Watch A Fire Watch is a detail performed by Orange County Fire Rescue Department personnel who are specifically trained for special events and trade shows. A fire watch is ordered through the OCCC Event Management section. All requests should be submitted, no less than twenty-one (21) days before the exhibit hall move-in begins. A Fire Watch is required for the following types of exhibits and activities: Covered Booths over 300 sq. ft. in an area without automatic suppression All Multi-level booths without automatic suppression Cooking without a flue connection Cooking appliances without automatic suppression Movement of a vehicle during a show or event Battery terminals connected to a vehicle during a show or event Open flames Pyrotechnic displays Tents in accordance with OCFR Standard #6000 Use of nominal 5 lb. containers of Liquid Petroleum Introduction of any other hazardous operation into the building The minimum Fire Watch is four (4) hours and the cost is $200.00, (at $50.00 per hour). A Fire Watch schedule can be expanded for additional coverage, per $50.00 for each additional hour or fraction thereof. Please Note: All Fire Watch schedules are based on hour increments, to include a ½ hour prior to the start of event activity and a ½ hour after the conclusion of event activity. First 4 hours $200 13 hours $650 5 hours $250 14 hours $700 6 hours $300 15 hours $750 7 hours $350 16 hours $800 8 hours $400 17 hours $850 9 hours $450 18 hours $900 10 hours $500 19 hours $950 11 hours $550 20 hours $1,000 12 hours $600 21 hours $1,050 Please Note: Rates are subject to change without notice. Please consult with the OCCC Event Management section for further details regarding Orange County Fire Rescue Department and Fire Watch information. OCCC Facility Planning Guide 12/09 V4.0 67

OCCC Event Management Information Orange County Fire Rescue 4. Flame Resistance Information Regarding Flame Resistance: All woodwork, stage scenery, furnishings, decorations and sets used upon a working permanent or temporary stage, or within an exhibit, shall be coated or treated by approved methods to render them flame resistant. All fabrics, films, draperies, curtains and similar furnishings must be flame resistant as demonstrated by testing in accordance with NFPA 701 Standard Methods of Fire Tests for Flame Propagation of Textiles and Films. Acoustical and decorative material including, but not limited to, cotton, foamed plastic, hay, paper, straw, wood chips, mulch, split bamboo and thatch must be treated with a flame-retardant. Documentation of flame resistance must be available for review upon request. Additional flame retardant treatments shall be applied in accordance with the appropriate product direction. The use of styrofoam products for set construction is not permitted. 5. Gas Information The Lessee shall not bring upon the premises any exhibit, equipment or vehicle that, in the judgment of the OCCC, would be, or might be, dangerous to persons or property or otherwise incompatible with the structure, systems and furnishings. Hazardous chemicals and materials, including, but not limited to, pesticides, herbicides, poisons, flammable and combustible liquids, hazardous gases, pressurized cylinders and tanks, and hazardous chemicals (including oxidizers) are prohibited inside the OCCC. The intended use of LP gas (i.e. propane, butane) or natural gas must be disclosed on a Cooking, Gas (Natural/LP), Open Flame or Heat Producing Device Notice form, prior to any gas installation or on-site use. Cooking, Gas (Natural/LP), Open Flame or Heat Producing Device Notice forms can be obtained via the OCCC Event Management section, which are then submitted for review and approval to the Orange County Fire Marshal s office. The use of gas cooking appliances must be disclosed on the Notification Form. Each exhibit using cooking or food warming devices may be subject to an individual inspection. In addition, a 2A40BC fire extinguisher must be within thirty (30) feet of all cooking and/or heat producing appliances. OCCC Facility Planning Guide 12/09 V4.0 68

OCCC Event Management Information Orange County Fire Rescue Gas Information (Continued) Gas Compressed/Inert Compressed inert gases may be used provided the vessels are stored in a safe manner and the OCCC Event Management section has been notified regarding their intended use and preferred storage location. Demonstrations involving inert gases must comply with all federal and local regulations. Inert Gas Cylinders Compressed gas cylinders may not be stored on dock areas or the exhibit floor during move-in or move-out. Compressed inert gas cylinders may be located in an exhibit space after move-in is complete. Cylinders must be properly secured at all times. Other Compressed Cylinders Introduction of all other compressed liquids and gases into the building is prohibited without prior approval from the Fire Marshal. Gas Natural With advance notice, the OCCC has the capability to provide natural gas for exhibits in West Hall B, North Halls A & B, as well as South Halls A & B. To place an order for this service and to request the appropriate permit, please contact the Event Management section for details and fee information. Equipment utilizing natural gas shall be installed in accordance with NFPA 54, Natural Fuel Gas Code. Supply lines will be turned on approximately one (1) hour prior to posted show hours and shut off one (1) hour after the end of each show day, by OCCC Event Utilities staff. A ceiling (rigging) drop is required for natural gas orders in exhibit halls. Exhibitor fee information and ordering information can be obtained from the Event Management section or our website @ www.occc.net. Please Note: Exhibitors placing natural gas orders are to provide a Service Placement Plot drawing depicting exact placement of the requested line drop. Please consult the OCCC Event Management section for further details regarding requesting natural gas service in the exhibit halls. OCCC Facility Planning Guide 12/09 V4.0 69

OCCC Event Management Information Orange County Fire Rescue Gas Information (Continued) Gas Liquid Petroleum (LP) The use of Liquid Petroleum is limited on OCCC premises. The Lessee or exhibitor may use liquid petroleum under the following limited conditions with prior approval of the Fire Marshal: Non-refillable cylinders with a capacity of nominal 1 lb. Please Note: Please also see the Open Flame, Pyrotechnics and Special Effects information on the following page for additional information. The use of portable butane fueled appliances listed for commercial use, up to a maximum of (2) 10 oz. non-refillable containers, is permitted with prior approval of the Fire Marshal. Please Note: The containers must be connected directly to the appliance. Manifolding of the cylinders is not permitted. The maximum number of stored butane containers is limited to 24 per day and must be removed at the end of each day. The use of nominal 5 lb. Liquid Petroleum containers, when installed in the OCCC by the Event Utilities section, is permitted with prior approval from the Fire Marshal. A mandatory fire watch is required. Multiple nominal 5 lb. Liquid Petroleum containers, when installed in the OCCC, must be separated by a minimum of 20 feet. Storage of the Liquid Petroleum product must comply with NFPA 58 Liquefied Petroleum Gas Code. A mandatory fire watch is required. All Liquid Petroleum must be removed from the display area at the immediate close of show hours. Any other Liquid Petroleum product not listed above is strictly prohibited at the OCCC. Gas Storage Gasoline, kerosene, diesel fuel, combustible gases (cylinders) or other flammable liquids may not be stored (permanently or temporarily) within the OCCC facility, or on dock areas, during an event or its move-in and move-out. Additional Planning Note Please consult the OCCC Event Management section for further information regarding the intended use and storage of Compressed Gas, Liquid Petroleum, Natural Gas and other related products and materials. OCCC Facility Planning Guide 12/09 V4.0 70

OCCC Event Management Information Orange County Fire Rescue 6. Hazardous Chemicals The Lessee shall not bring upon the premises any exhibit, equipment or vehicle that, in the judgment of the OCCC, would be, or might be, dangerous to persons or property, or otherwise incompatible with the structure, systems and furnishings of the building. Hazardous chemicals and materials, including, but not limited to, pesticides, herbicides, poisons, flammable and combustible liquids, hazardous gases, pressure cylinders and tanks, and hazardous chemicals (including oxidizers) are prohibited inside the OCCC. Compressed inert gases may be used provided the vessels are stored in a safe manner and the OCCC Event Management section has been notified regarding their intended use and preferred storage location. Demonstrations involving inert gases must comply with all federal and local regulations. Gasoline, kerosene, diesel fuel, combustible gases and other flammable liquids may not be stored (permanently or temporarily) in the OCCC during an event or its move-in and move-out activities. The Lessee is responsible for the removal of all hazardous waste and must comply with all applicable federal, state and local regulations. Hazardous waste includes materials that are ignitable, corrosive, reactive, toxic or a biohazard (as defined under 40 CFR 261 subpart C and D). If materials are questionable, contact OCCC Event Management section for more information. Costs or applicable administrative expenses incurred by the OCCC for the removal of hazardous waste left in, or about, the OCCC will be assessed to the Lessee. OCCC Facility Planning Guide 12/09 V4.0 71

OCCC Event Management Information Orange County Fire Rescue 7. Open Flame, Pyrotechnics and Special Effects The use of open flame devices, including candles, is permitted on OCCC premises with prior approval from the Fire Marshal and the OCCC Event Management section, provided Lessee or exhibitor adheres to the following conditions. Open Flame Open Flame and Flame Effects must comply with NFPA 160 Standard for Flame Effects Before An Audience. Depending on the intended use of an open flame product, a Special Effects permit may be required. (Consult the OCCC Event Management section for further information and approval by the Orange County Fire Rescue Department.) A demonstration of the open flame device may be required at the discretion of the Orange County Fire Marshal, while on OCCC premises. Depending on the intended use of an open flame product and the demonstration of an open flame device, a fire watch may be required. Candles All candle flames must be enclosed and protected at all times. Candles may be used on tables if securely supported on a substantial noncombustible base and located in a position to avoid danger of ignition of combustible material. The OCCC Event Management section and Orange County Fire Rescue must be notified in advance on the intended use of candles and candle product. Pyrotechnics Pyrotechnics must comply with NFPA 1126 Standard for the Use of Pyrotechnics Before a Proximate Audience. A pyrotechnics permit is required. (Consult the OCCC Event Management section for further information and approval by the Orange County Fire Rescue Department.) A demonstration of the pyrotechnics display may be required at the discretion of the Orange County Fire Marshal. A mandatory fire watch will be required. A fire engine stand-by may be required, per the discretion of the Orange County Fire Marshal s office. OCCC Facility Planning Guide 12/09 V4.0 72

OCCC Event Management Information Orange County Fire Rescue Open Flame, Pyrotechnics and Special Effects (Continued) Special Effects Fog & Hazers The use of fog and haze machines for lighting and theatrical effects is permitted within the OCCC, provided that the fog/haze fluid used in those machines is water-based. The use of non-water-based fog/haze fluid, specifically with an oil-based composition, is prohibited. In order to comply with various state and federal life safety codes, it is required that all fog and haze fluid be appropriately labeled and available for inspection by the Orange County Fire Rescue (OCFR) Department, if necessary. OCFR guidelines apply to the use of fog and haze machines and their interactions with OCCC building safety devices and/or detectors. The Event Management section must be notified twenty-one (21) days in advance with a schedule of intended use of water-based fog or haze machines, including rehearsals, technical runs and actual show/event times of use. Should the use of fog or haze fluid create a residue or slippery coating on any of the OCCC infrastructure, (catwalks, stage steps, handrails, etc), the clean-up or wipe down of those areas will be charged to the Lessee at the prevailing rate. Please consult the OCCC Event Management section for additional information regarding the use of fog and haze machines within the facility. OCCC Facility Planning Guide 12/09 V4.0 73

OCCC Event Management Information Orange County Fire Rescue Open Flame, Pyrotechnics and Special Effects (Continued) Special Effects Lasers The use of lasers for lighting and theatrical effects is permitted on OCCC premises, with prior approval from the Fire Marshal, provided Lessee or exhibitor adheres to the following conditions: Lasers must comply with Florida Administrative Code Chapter 64E-4 Control of Nonionizing Radiation Hazards, NFPA 115 Standard for Laser Fire Protection, and Florida Department of Health, State Bureau of Radiation regulations. A Laser Permit from Orange County Fire Rescue Department is required. In order to apply for this permit, the requestor must provide information about the proposed laser light show that includes classification of the lasers; sketches indicating the location of the lasers, operators, performers, viewers, beam paths, viewing screens, walls, mirror balls and other reflective or diffuse surfaces which may be struck by any and all laser beams, including scanning beam patterns, scanning velocity and frequency in occupied areas. For open air shows where a laser beam is projected into the sky, requestor must submit basic beam information of intended laser use and a copy of the notification provided to the federal Aviation Administration. All lasers must be registered with the Florida Department of Health, State Bureau of Radiation. A separate registration is required for each location of intended use. Out-of-state lasers brought into the state for temporary use require notification to the Florida Dept. of Health, State Bureau of Radiation. The Laser Safety Officer must establish and supervise a program of laser radiation safety for compliance with all applicable rules. Laser system users and staff must be trained on fire safety features prior to the lasers first use and at least annually thereafter. Staff members must be trained in the use of portable fire extinguishers. All training must be documented and available for review. OCCC Facility Planning Guide 12/09 V4.0 74

OCCC Event Management Information Orange County Fire Rescue 8. Permit Overview/Including Cooking Information Special permits or notices are required for event activities and exhibits that involve cooking, pyrotechnics, tents, multi-level or covered exhibits, and/or potentially hazardous situations. Appropriate permit applications or notices for the following activities must be made to the Office of the Fire Marshal, at least twenty-one (21) days prior to the event move-in: The display and operation of any unusual electrical, mechanical or chemical device that may present a hazard. The device, its application and the operation must be approved the Fire Marshal. The display or operation of any heater, barbecue, open flame, candles, lamps, torches, etc. The use or storage of flammable liquids, compressed gasses or dangerous chemicals as determined by the Fire Marshal. The display or operation of a laser. A permit is required from Orange County Fire Rescue Department. Proper notification to the Florida State Bureau of Radiation is required. (See previous page for laser regulations and restrictions.) Any pyrotechnics, fireworks or special effects display or process. Any unusual use of a motorized vehicle inside an enclosed structure. Any special cooking requirements, including cooking inside of ballrooms, convention areas and/or display areas. Multi-level exhibit booths. Tents or covered exhibits in excess of 300 square feet erected inside the OCCC. Tents erected OUTSIDE the OCCC building premises will require a permit issued by the Orange County Building Department. OCCC Facility Planning Guide 12/09 V4.0 75

OCCC Event Management Information Orange County Fire Rescue Permit Overview/Including Cooking Information (Continued) Cooking, Gas (Natural/LP), Open Flame or Heat Producing Device Notice Form A Cooking, Gas (Natural/LP), Open Flame or Heat Producing Device Notice form must be obtained prior to any on-site cooking, and/or food warming activities on the premises. Cooking Notice forms can be obtained via the OCCC Event Management section, which are then submitted for review and approval by the Orange County Fire Marshal s office. The use of cooking appliances must be disclosed on the Cooking, Gas (Natural/LP), Open Flame or Heat Producing Device Notice form. Each exhibit using cooking or food warming devices may be subject to an individual inspection. Cooking devices must be separated from the public by at least four feet, or by a substantial barrier between the devices and the public. In addition, a 2A40BC fire extinguisher must be within thirty (30) feet of all cooking appliances. All fire extinguishers must be properly charged and tagged by a licensed fire extinguisher contractor. Events involving cooking or food preparation must provide an appropriate number of utensil clean-up areas. Disposal of cooking residue into the OCCC drainage system is prohibited. Lessee shall provide holding tanks for disposal of all cooking residue (oil, grease, etc.) For planning purposes, the OCCC has portable sink units available and CenterplateCenterplate has grease barrels (with removal service) available at the prevailing rate. Lessee shall also comply with all Orange County Health Department rules and regulations Allowed Cooking Appliances Must Meet The Following Conditions Equipment fueled by small heat sources (such as sterno). Flaming sword or other equipment involving open flames and flaming dishes provided that precautions (subject to the approval of the Fire Marshal) are taken. Prior approval from the Fire Marshal is required. Portable butane-fueled appliances (listed and approved for commercial use) with a maximum of (2) 10 oz. non-refillable containers. Please Note: The containers must be connected directly to the appliance. Manifolding of the cylinders is not permitted. The maximum number of stored butane containers is limited to 24 per day and must be removed at the end of each day. Prior approval from the Fire Marshal is required. Listed and approved ventless self-contained exhaust systems with an automatic suppression system that complies with NFPA 96 Standard for Ventilation Control and Fire Protection of Commercial Cooking Operations. Prior approval from the Fire Marshal is required. OCCC Facility Planning Guide 12/09 V4.0 76

OCCC Event Management Information Orange County Fire Rescue Permit Overview/Including Cooking Information (Continued) Cooking Appliances that Require Automatic Suppression and/or Flue Connection: Fryers Grills, Ranges, Griddles, Broilers, Chain-broilers Ovens Please Note: A fire watch may be provided in lieu of automatic suppression and/or flue connection with prior approval from the Fire Marshal. Additional Planning Note Please consult the OCCC Event Management section for additional planning information regarding the permit/notice application process or additional permit/notice details. Please consult the OCCC Exhibitor Services section for information on how to include Cooking Notices and other forms in show Exhibitor Kits. 9. Welding Under certain conditions, welding or brazing in an exhibit hall may be permitted, with prior approval from the Fire Marshal, the OCCC Risk Management division and the OCCC Event Management section. In addition, depending on the scope of work that requires the on-site welding, a mandatory Fire Watch may also apply. Any unauthorized welding activity is strictly prohibited and will be subject to an immediate cessation of the activity. OCCC Facility Planning Guide 12/09 V4.0 77

OCCC Event Management Information Parking Parking Information The OCCC charges a parking fee per entry to all users of its parking areas at the prevailing rate on move-in, show and move-out days. Exhibitors receive daily in/out privileges with a valid parking receipt and exhibitor badge. Overnight parking on OCCC property is prohibited. Recreational vehicles (RV s) may use the OCCC parking area for parking purposes only. Parking in the loading dock basin or on dock ramps is prohibited and violators will be towed at the owner s expense. Lessee shall not place exhibits outside the OCCC or in any parking areas unless that area has been leased as exhibition space. Additional Planning Notes Handicap Parking The OCCC has a limited number of Handicap parking spaces available at different locations for those guests visiting both the West and the North/South Buildings. Please consult with the OCCC Event Management section for further details regarding this subject. Labor Parking Complimentary labor parking is provided at the Destination Parkway flat lot, located off International Drive, near State Road 528. Based on event activity, a shuttle bus service is provided between the hours of 5:00 a.m. and 10:00 p.m. For those labor calls that do not fall within that time range, parking is available at the West Building in Lot A for West Building events and in the North/South Lot for North/South Building events. Shuttle Bus Transportation Between Buildings The OCCC provides shuttle bus transportation for those guests who require transport to the West Building from the North/South parking lots and/or Destination Parkway. The OCCC does not provide shuttle bus transportation for those guests who may have parked in the lots located directly behind the West Building. For those guests who do park behind the West Building, they can enter that building via the Westwood Lobby. VIP Parking The OCCC has a limited number of VIP spaces for show management parking available. Please consult with the OCCC Event Management section for further details regarding this subject. OCCC Facility Planning Guide 12/09 V4.0 78

OCCC Event Management Information Public Ticketed Events Public Ticketed Events In addition to trade shows and meeting events, the OCCC can also serve as a host facility for various Public Ticketed Events. While planning for a public (non-trade show) event, it may be necessary to coordinate a few additional logistical details, depending on the nature of the public event. Examples of public ticketed events are dance recitals and competitions, cheerleader competitions, automobile shows, boat shows, graduation ceremonies and other related shows specifically geared for general public admission. The OCCC Event Management section must be notified of any public ticketed event activity at least two (2) months in advance of the event s first move-in day. Specific event schedule information must be submitted to the Event Management section at least twenty-one (21) days in advance of the activity in order to coordinate various support services, such as Box Office, Transportation and Security. All OCCC equipment and service orders received prior to twenty-one (21) days before the first move-in day are also eligible for the incentive rate. The Event Management section is available to provide informational assistance for event specific signage requirements and to provide guidance to maximize sign placement throughout the facility. Please Note: The OCCC highly recommends that all show managers and event planners provide specific directional signage for their event guests. It is not uncommon for public ticketed events that are held in one building (West or North/South), to experience guest arrival at the opposite end of the complex, if specific directional advice is not readily available or accessible to the general public attendees prior to the event. Additional Planning Notes Be sure to include the appropriate building location, West Building or North/South Building, for all advertising and directional show information. For events that only take place on the North side of the North/South Building, please use North Concourse when identifying the show location. For events that only take place on the South side of the North/South Building, please use South Concourse when identifying the show location. Please consult the OCCC Event Management section for further information regarding public events and coordinating accurate signage and transportation support for public ticketed events. OCCC Facility Planning Guide 12/09 V4.0 83

OCCC Event Management Information Rigging Information Rigging Information Rigging Services are an exclusive service provided by the OCCC. The installation/removal of any and all signage, banners, production equipment, etc., which requires attachment to the building or the building infrastructure, (catwalks, hand rails, balconies, etc.), by non-occc Rigging Services section personnel is strictly prohibited. Extensive planning guidelines concerning rigging services and specific rigging locations can be located on the OCCC website at www.occc.net. Please consult the OCCC Event Management section and the OCCC Rigging Services section for additional planning details. Additional Planning Notes Although there are several banner opportunities allocated to each exhibit hall or meeting room rental, please consult the OCCC Event Management section during the planning process, to coordinate the intended use of banner signage with regards to other building clients and their respective programs. The OCCC Rigging Services section can be contacted via the OCCC Event Management section or directly at (407) 685-5555. OCCC Facility Planning Guide 12/09 V4.0 84

OCCC Event Management Information Safety Information Safety Information For the protection of our facility and for those guests either working or attending an event on our premises, this section contains a brief overview of safety information that has not been previously mentioned in either the Move-In/Out Policies section or the Orange County Fire Marshal Information sections of the Facility Guide. Please consult the OCCC Event Management section for any subjects or questions that may not have been previously addressed in this guide. 1. Cables 2. Contracted Medical Service Providers 3. Exit Signs/Egress 4. Fire Extinguishers, Hoses & Strobes 5. Medical Emergencies 1. Cables Any and all cables run across any floor surface must be either taped down with safety hazard tape or placed within the appropriate cable covering option, to minimize the possibility of pedestrian or vehicular injury. Uncovered, unfastened, or unsecured cables, cords, wires, etc. are strictly prohibited. Please Note: Cable ramp covers can be rented from the OCCC at the prevailing rate. 2. Contracted Medical Service Providers The OCCC strongly recommends that all Lessees consider retaining the services of a Contracted Medical Provider for trade show and public ticketed events. Please consult the OCCC Event Management section for further information regarding local Orlando area companies who are interested in providing event medical services. 3. Exit Signs/Egress The covering of Exit signs, or any objects placed in front of any Exit signage, creating limited visibility of the Exit signage, is strictly prohibited. All meeting room doors, exhibit hall doors, concourse doors, dock doors, restaurant doors and all back of house doors must remain free of any obstructions to provide a clear path for emergency egress. 4. Fire Extinguishers, Hoses & Strobes Booths, displays, signs, etc. shall not block or obstruct any fire hose, fire extinguishers, fire alarm pull stations, fire alarm strobes or any other fire protection appliance inside of the building at any time. Any noted obstructions will result in an immediate removal of the obstruction. OCCC Facility Planning Guide 12/09 V4.0 85

OCCC Event Management Information Safety Information Safety Information (Continued) 5. Medical Emergencies Should a medical emergency arise, please call 9-1-1. 6. Non-Medical Emergencies For all non-medical emergencies, please call OCCC Building Security. West Building: #5-1119 on an internal house phone 407-685-1119 from an outside line North/South Building: #5-7119 on an internal house phone 407-685-7119 from an outside line OCCC Facility Planning Guide 12/09 V4.0 86

OCCC Event Management Information Security Policies Security Policies The OCCC Building Security section s mission is to provide a safe and friendly environment for everyone. The Security section maintains (24) hour security overseeing all public areas, concourses, back of house areas, parking lots and related exterior grounds. In addition, the Security section maintains an extensive relationship with the Orange County Sheriff s Office, as well as many federal law enforcement agencies. The Orange County Sheriff s Office (OCSO) assigns deputies to the facility on a regular basis. For planning purposes, listed below is a brief summary of Security guidelines that are applicable to all Lessees, exhibitors and attendees. 1. Contracted Security Providers 2. Homeland Security Advisory System 3. Package & Vehicle Inspection 4. Severe Weather 5. Staff Identification 6. VIP and Government Dignitaries 7. Weapons Policy 1. Contracted Security Providers Lessee is responsible for hiring an event staffing service to secure the Exhibit Halls, The Valencia Room and the Chapin Theater. A contracted security provider must be selected from the eligible list, or enter into an agreement with OCCC to operate within the facility. The event staffing service must be contracted to secure the leased premises and support areas from the first hour of move-in activity through the completion of the move-out from the facility. At least one (1) event staffing person must be posted at any open freight door during move-in and move-out. Please Note: No freight or personnel door(s) will be opened until event staffing personnel have been posted within the leased space. Event staffing personnel must be posted before any equipment, show material or freight may be moved into the facility. Twenty-four (24) hour event staffing is required once equipment, show material or freight has been moved into the facility. The event staffing service may not place locks or chains on exhibition hall, meeting room or office doors. Event show management should consider ordering additional OCCC meeting room keys in order to allow room access by their event staffing provider. A detailed staffing plan must be submitted for review and approval to OCCC Building Security no less than thirty (30) days, prior to the beginning of the Lease term. The plan should indicate the number of event staffing personnel and supervisors, dates, times and assigned locations. Upon occasion, the OCCC may request reasonable modifications to any proposed security plan, if necessary. OCCC Facility Planning Guide 12/09 V4.0 87

OCCC Event Management Information Security Policies Contracted Security Providers (Continued) Additional Planning Note Appropriate event staffing levels for stand-alone Theater events, Valencia Room events, public events, youth events and/or sporting events, will be determined on a case-by-case basis by the OCCC. For further information, please contact the OCCC Event Management section or the OCCC Building Security section. 2. Homeland Security Advisory System In accordance with federal guidelines, the OCCC Building Security section may impose additional facility protection measures should a change occur within the Threat Condition level of the Homeland Security Advisory System. Please contact the OCCC Management Section for more detailed information regarding this process. 3. Package & Vehicle Inspection Cartons, packages or other containers brought in or removed from the OCCC by show personnel, exhibitors or service contractors may be subject to random inspection. Personally owned vehicles and company vehicles are also subject to inspection by OCCC Building Security. 4. Severe Weather Upon occasion, the OCCC can be subject to a severe weather condition, such as heavy thunderstorms, tropical storms and hurricanes. The OCCC Building Security section has a detailed response plan that is available upon request, which provides extensive planning information regarding facility preparations for such conditions. Please consult the OCCC Event Management section or the OCCC Building Security section for additional information. 5. Staff Identification All show management, exhibitors and attendees must wear an approved show management badge for admittance to any exhibit hall. It is highly recommended that show management provide badges to their staff, exhibitors and service providers in advance of the show. All other personnel working at the facility must be badged with an approved Show Management or OCCC picture badge. Any person without a Show Management or OCCC picture badge wanting access to any exhibit hall will be provided with a day badge, issued by the OCCC Building Security section at the appropriate building security office. To obtain a day badge, an approved form of photo identification (driver s license, passport, state, federal or military identification card) must be surrendered and can be retrieved after business is complete. OCCC Facility Planning Guide 12/09 V4.0 88

OCCC Event Management Information Security Policies 6. VIP and Government Dignitaries The OCCC Building Security and Event Management sections should be contacted when planning VIP and Government dignitary appearances within the facility. The Building Security section can provide extensive planning tips when coordinating the appropriate arrival location, escort path and departure scenarios for those guests that may require special or unique protocols. Please consult the OCCC Event Management section for further information. 7. Weapons Policy Weapons and firearms are prohibited on OCCC property. Only authorized law enforcement personnel with legal jurisdiction are allowed to carry firearms anywhere in the facility. The OCCC Building Security section must be notified in advance of any firearm or weapon that is to be brought onto the premises as part of an exhibit or trade show at least thirty (30) days in advance of show move-in. Those exhibits or shows which utilize fake or prop weapons as part of an exhibit or costume, must also be brought to the attention of the OCCC Building Security section at least thirty (30) days in advance of show move-in. For the safety of our guests and the facility, appropriate action will be taken to remove any unauthorized weapons or firearms from the premises. Additional Planning Note The OCCC Building Security section may request previous show information from those trade shows or events that may require additional security services or have high-profiled guests in attendance. In some cases, the OCCC Building Security section may contact previous show venues to gather a complete understanding of any perceived threats or security conditions that may warrant additional preventive measures. OCCC Facility Planning Guide 12/09 V4.0 89

OCCC Event Management Information Smoking Policy Smoking Policy Per the Florida Clean Indoor Air Act (FCIAA), smoking is prohibited inside the facility at either building. Smoking is also strictly prohibited during any show move-in or moveout activity. Exterior smoking areas have been designated for those exhibitors who require dock access for smoking. In addition, there are designated smoking areas located outside the buildings, at various locations, for guests to enjoy smoking. OCCC Facility Planning Guide 12/09 V4.0 90

OCCC Event Management Information Technical Services Info Technical Services Information The OCCC Technical Services section oversees the audio, lighting and video infrastructures of both the West and the North/South Buildings. In most cases, Lessees of the OCCC are not restricted to using venue audio-visual support services, unless the designated event activity takes place in the Chapin Theater. Lessees should contract their own audio-visual provider of choice, to support all Lessees meeting room and exhibit hall activities. Please Note: For those meeting room and exhibit hall activities that use a non-occc preferred audio-visual contractor for audio services, a daily fee will apply for the required infrastructure patch into the building s audio infrastructure. An infrastructure patch is a patch into the building s audio infrastructure in order to distribute the audio signal evenly throughout the meeting room via the house sound system. There are three basic types of infrastructure patches available into the infrastructure: Audio A patch for microphones, mixers, etc. Recording A separate patch required for room/hall audio recordings. Video A patch to distribute a video signal via the infrastructure. Each patch fee is charged per room, per day, not to exceed more than three (3) days in a one-week time period, with days 4-7 provided complimentary by the OCCC. Please consult the OCCC Event Management section for further details regarding audio-visual patches and for information regarding any fees that may apply for any patch requirements listed above. Additional Planning Notes For any Production activity taking place in the Valencia Room, the Lecture Hall or any of the Exhibit Halls, a House Lighting Remote can be made available for the contracted space. Please consult the OCCC Event Management section for further details on fees that will apply for a House Lighting Remote control unit. In most cases, the OCCC Technical Services section will support all activities taking place in the Chapin Theater, depending on the nature and complexity of the event activity. Please consult the OCCC Event Management section for further information regarding planning Theater events utilizing OCCC Technical Services support staff. OCCC Facility Planning Guide 12/09 V4.0 91

OCCC Event Management Information Transportation Information Transportation Information The main mission of the OCCC Security Division is to provide a safe and friendly environment for everyone. Working with the Orange County Sheriff s Office and other local and state transportation entities, OCCC Security s transportation team develops weekly comprehensive traffic plans to facilitate the movement of vehicles and pedestrians in a safe and timely manner. For planning purposes, listed below is a brief summary of OCCC Transportation guidelines that are applicable to all lessees, exhibitors and attendees. 1. Directional Signage 2. Dock Coordination/Access 3. Dock Staff (Dock Coordinator and Dock Master) 4. Homeland Security Advisory System 5. OCCC Guest Shuttles (Park-n-Ride) 6. Overnight Parking 7. Traffic Coordination 8. Traffic Staff (Traffic Coordinator and Traffic Master) 1. Directional Signage The OCCC Security section has an exterior directional signage system formally known as the Dynamic Messaging System (DMS), programmed on a daily basis to direct local and out of town show attendees to the closest available parking lot locations. Depending on the events/trade show activity within the facility, these DMS signs can be programmed to direct arriving guests to park at either the West Building, the North side of the North/South Building, the South side of the North/South Building, or to any of the other off-site parking lot locations available. 2. Dock Coordination/Access Orange County Convention Center s Security is responsible for overseeing all access to Convention Center freight docks. The OCCC is divided into three main dock areas: The West Dock located in the rear of the West Building The North Dock located on the North side of the North/South Building The South Dock located on the South side of the North/South Building Since the OCCC encompasses two different buildings, there are multiple ways to reach the loading docks. Regardless of the final destination, a Security checkpoint is in place at either building for all freight trucks entering and requesting dock access. Please refer to the Move-In/Out Policies Loading Dock Information pages contained in this Facility Planning Guide for more details regarding loading dock move-in/out. OCCC Facility Planning Guide 12/09 V4.0 92

OCCC Event Management Information Transportation Information 3. Dock Staff (Dock Coordinator and Dock Master) The OCCC Dock Coordinator oversees docks operations and prepares the move-in/out plans. Dock Masters are supervised by the Dock Coordinator and are responsible for executing these plans including granting dock access for exhibit hall activities. Dock Masters monitor speeding and parking regulations, and control dock slip access. The Dock Masters should be consulted for any trailers left overnight in a dock slip, so that a visual inspection of the empty trailer can be confirmed along with a verifiable company logo of the vehicle. All dock issues should be directed to the OCCC Dock Coordinator and/or Dock Master for resolution. 4. Homeland Security Advisory System In accordance with federal guidelines, the OCCC Security section may impose additional facility transportation measures should a change occur within the Threat Condition level of the Homeland Security Advisory System. Please contact the OCCC Security section for more detailed information regarding this process. 5. OCCC Guest Shuttles (Park-n-Ride) Complimentary shuttle service is provided by the OCCC to assist those guests who may have parked at off-site OCCC parking lot locations. Since times and schedules for this shuttle service can vary, please consult the OCCC Security section for additional information. 6. Overnight Parking Overnight parking on OCCC premises is strictly prohibited. Any truck or personally owned vehicle (POV) left in the parking lot once all event activity has ceased each day will be towed at the owner s expense. 7. Traffic Coordination Along with Dock Coordination, OCCC s Security Division is also responsible for developing and overseeing vehicular and pedestrian traffic on and around Convention Center property. Weekly comprehensive traffic plans are developed based on the vehicular needs of each upcoming tradeshow or event. In addition, special arrangements for each show can be accommodated based on the number of tour buses, limos or other vehicles for hire that are required to service each event, regardless of projected attendance. The Traffic Coordination Team (comprised of Traffic Coordinators and a Traffic Master) also work with local and state governmental officials to advise of any local area road closures or construction delays that may affect the timely movement of OCCC trade show guests, both for arrivals and departures from either building. Any requests or questions relating to traffic, signage, special parking and ADA needs, or other transportation issues, should be directed to the OCCC Traffic Coordinators. OCCC Facility Planning Guide 12/09 V4.0 93

OCCC Event Management Information Transportation Information 8. Traffic Staff Traffic Coordinator and Traffic Master) The OCCC Traffic Coordinator is directly responsible for developing the weekly traffic plans. The Traffic Master is supervised by the Traffic Coordinator and is responsible for executing the plan in the field. The Traffic Coordinators are also responsible for scheduling section employees who help monitor and regulate vehicular traffic on the OCCC roadways and within the parking lots. Traffic staff are also available to address guests needs (including answering questions and providing directional assistance). OCCC Facility Planning Guide 12/09 V4.0 94

OCCC Event Management Information Trash Removal Policies Trash Removal Policies The OCCC provides custodial service for all public areas, restrooms and meeting rooms before, during and after an event at no additional cost to Lessee. The Lessee is responsible for cleaning/trash removal in the following locations: Registration Areas Show Offices Exhibit Booths All show-installed carpet in Halls or Meeting Rooms All general contractor installed waste receptacles The Lessee is responsible for the removal of bulk trash in exhibition halls, meeting rooms and pre-function areas, e.g., registration and show offices during move-in, show and move-out. Bulk trash is defined as boxes, crates, lumber, pallets, packing materials and other items not easily removed by a standard push broom or vacuum. Additional Planning Note Any costs incurred by the OCCC for bulk trash not removed by Lessee will be charged to Lessee at the prevailing rate. The OCCC provides one trash haul per dumpster per show. Additional dumpsters or additional trash hauls will be billed at the prevailing rate. Cleanup of special effect items, e.g., glitter, confetti, balloon drops, etc., will be charged to Lessee at the prevailing rate. Within the exhibition hall, the OCCC will clean non-carpeted aisles and non-carpeted foodservice areas on show days only. Any costs incurred by the OCCC for tape and tape residue not removed by Lessee will be charged to Lessee at the prevailing rate. OCCC Facility Planning Guide 12/09 V4.0 95

OCCC Event Management Information Utility Services Information Utility Services Information Utility Services, provided by the OCCC Event Utilities section, are an exclusive service provided by the OCCC. Temporary utility service can be arranged for the following options: Compressed Air Electric Natural Gas* Plumbing Steam* Water* *Please Note: Exceptions regarding location and/or availability may occur. The installation/removal of any and all electric, gas, plumbing, steam and water, either into or out of any OCCC venue connectors by non-event Utilities section personnel, is strictly prohibited. All requests for electrical service include complimentary installation labor and the electrical service is provided for a 24-hour period. For exhibitor and show management orders placed twenty-one (21) days in advance of the first move-in day, the OCCC provides a complimentary consultation with an OCCC technician. Please consult the OCCC Event Management section for further information regarding services provided by the OCCC Event Utilities section, and for details on any fees that may apply for services rendered. Additional Planning Note The exhibit halls in both the West and the North/South Buildings have utility floor pockets in the floor of each hall that are spaced every thirty (30) feet on center. Each utility floor pocket in the exhibit halls includes access for electric, telephone, drainage and water. Please Note: West Hall D exception, please see below for more information. Please Note: In West Hall D exhibit hall only, the utility floor pockets that provide water and drain access are available every sixty (60) feet, per every other floor pocket. Please Note: Please contact Event Management for additional information on the availability of Natural Gas and Steam. OCCC Facility Planning Guide 12/09 V4.0 96

OCCC Event Management Information Vehicle Display Guidelines Vehicle Display Guidelines Motorized vehicles within the exhibit halls are permissible, provided that each vehicle can be defined as a vehicle that is propelled by an internal combustion engine using a Class I or Class II fuel, such as, but not limited to automobiles, trucks, motorcycles, aircraft, watercraft and lawnmowers. When placing motorized vehicles inside an assembly hall or exhibit, occupancy consideration must be taken into account regarding exits and exit access, so that these areas remain free of any obstructions, thereby ensuring a clear path for emergency egress. Vehicles must be positioned prior to the opening of an event to the public. Each vehicle will be subject to inspection for compliance with the following items: All fuel tank openings shall be locked and sealed to prevent escape of vapors. Fuel tanks may not contain more than one-half capacity or ten (10) gallons of fuel whichever is less. At least one battery cable must be removed from the batteries used to start the vehicle engine. The disconnected battery cable must be taped. Batteries used to power auxiliary equipment are permitted to be kept in service. Fueling or de-fueling of vehicles is prohibited. Vehicles may not be moved during show hours. Vehicles, boats and similar exhibited products with over 100 sq. ft. of covered area must be protected with a listed smoke alarm. Additional Planning Notes Persons under the age of sixteen (16) are not permitted to operate a motorized vehicle on OCCC property. Motorized vehicles, personnel carts, bicycles, forklifts, pallet jacks and other wheeled vehicles with steel and/or hard metallic wheels, are not permitted in the public concourses, lobbies and registration areas of the OCCC. Lifts or other wheeled vehicles approved for use in carpeted areas must have non-marking tires, or tires that are covered with carpet tape or heavy-duty polyethylene sheeting. OCCC Facility Planning Guide 12/09 V4.0 97

OCCC Event Management Information Water Service Information Water Service Information The OCCC provides the following complimentary water service: Water service for lectern and head tables in meeting rooms Additional Planning Notes For planning purposes, OCCC staff will set head table water approximately one hour prior to the published start time of the Lessee s meeting room activity. The complimentary water stations will be stocked with plastic cups imprinted with the OCCC logo. Additional charges may apply for those meetings/shows that expect to consume large quantities of water on a consistent basis. Please consult the OCCC Event Management section for further details regarding this topic. OCCC Facility Planning Guide 12/09 V4.0 98

Orange County Convention Center On-Site Service & Gold Key Partner OCCC Facility Planning Guide 12/09 V4.0 99

Orange County Convention Center s Onsit e Serv ice Pa rt ner s Meeting planners have always been attracted to Orlando s beautiful year-round weather and unbeatable attractions. However, the reason they come back year after year is because the Orange County Convention Center (OCCC) is more than just a pretty place it s a dynamic professional facility that offers flexible space, reliable services, state-of- the-art technology and superior hospitality for show management, exhibitors and attendees. Electric, Plumbing, Rigging and Technical Services are provided exclusively by the Orange County Convention Center. Utility services cover all your electrical and plumbing requirements from floor to ceiling. Rigging from the steel in the exhibit halls virtually eliminates the need for lifts, keeping your show floor clear for efficient move in and out. Technical Services include architectural lighting control, audio, video and signage infrastructure. Centerplate crafts and delivers extraordinary entertainment experiences at more than 30 of North America s premier convention and entertainment venues. Centerplate s experienced team of professionals offers corporate, convention and local guests a level of food and service rich in detail and comprehensive in approach. Cosby s Corporate Massage Services is ready to work with Show Management, Event Planners, Exhibitors, and Corporate Clients to help make every event a more stress-free, relaxed, and refreshing experience for attendees, exhibitors, VIP clients, and staff. FedEx Office Business Center is the exclusive business center for all convention participants, offering full-service printing of conference materials, production of vinyl banners/signs, Internet access and faxing. Complete packing, shipping and receiving services are also available. Whether traveling for business or pleasure, as the preferred mobility service partner of the Orange County Convention Center, Scootaround provides a simple, convenient electric scooter, wheelchair and oxygen rental service on-site. Smart City, the Center s exclusive provider of Internet and telecommunications services, offers facility-wide shared Ethernet access, the country s largest WiFi convention network, turnkey data networking, and support for LANs, WANs and VPNs. IStreamPlanet has partnered with Smart City to offer streaming media services managed webcasting to the Orange County Convention Center. Using this technology, show managers are able to broadcast live keynote addresses, product launches, training sessions and sales presentations to thousands of attendees. LMG, Inc., the on-site, preferred audiovisual contractor, has a reputation for providing expert technical support and a range of services that includes video projection, LED walls, plasma rentals, teleprompting, audio packages and lighting systems. Bags offers premium front door services designed to raise the bar on quality and convenience. Bags combines a full-service, multi-airline, remote Skycap operation and baggage and coat-check services, with a first-class valet service, to give attendees the freedom to focus on their event. Gold Key Partner Universal Orlando Resort Think outside the ballroom at Universal Orlando Resort with two amazing theme parks, three incredible on-site hotels and a nighttime entertainment complex it s time your guests left the ordinary behind! P.O. Box 691509 / Orlando, Florida 32869-1509 Phone 407-685-9800 / Toll Free 1-800-345-9845 Visit us at www.occc.net

You take care of the business. We ll take care of the bags. Not to mention the cars, boarding passes, coats and more. ORLANDO Bags, Inc., makes travel simple, easy and totally painless. In our Orlando locations, we remotely check in about 2.1 million bags each year. That s a lot of people who can travel with less stress and a lighter load, which means a lot of people smiling. In fact, as the only stand alone provider of Remote Airline Check-in services in the world we are committed to making your event at Orlando s Orange County Convention Center stress free, we see smiles on the faces of conference goers and meeting attendees every day. We even see meeting planners smiling. After all, when your group is happy, you re happy, right? Let me introduce you to some of the services we provide to help you and your attendees have the best experience possible here in Orlando. Not to brag, but Bags is the world s largest multi-airline remote check-in service approved and endorsed by the Transportation Security Administration. Remote Airline Check-In Express (RACE) When it comes to making the airport experience fast and easy, Bags has you covered. With our Remote Airline Check-in Express service, we will pre-print your group s boarding passes and luggage tags and transport the luggage from their hotel to the airport, where it will be screened by The Department of Homeland Securities TSA staff. You and your luggage are checked through to its fi nal destination. Think about it your group will be bag-free on its last day in Orlando and won t have to worry about standing in long lines at the airport. We can handle the entire check-in process for all domestic fl ights departing from Orlando International Airport on any of the following airlines: AirTran Airways American Airlines Delta Airlines United Airlines Alaska Airlines Continental Airlines JetBlue Airways US Airways Southwest Airlines Remote Airline Check-in (RAC) As an alternative or in addition to RACE, we can provide walk up remote airline check-in (RAC) services in the Orange County Convention Center on show site or at a sponsor s booth. Our ability to adapt to your needs is unlimited. We have more than 20 years of hospitality experience and operate in more than 200 cities. Bags is proud to partner with the Orange County Convention Center in Orlando The Center of Hospitality, where it s all about your experience!

VIP Luggage Delivery Forget the baggage carousel. Forget waiting and waiting and waiting for your suitcase to come down the chute. Bags can take your luggage directly from the airport to your final destination. Eliminate baggage claim wait Arrivals: We can pick up your attendees luggage at Orlando International Airport and deliver it to the hotel. Deliver golf clubs, ski equipment, infant/toddler items and standard luggage to your final destination No need to pack or ship in advance luggage flies with you 24/7/365 Nationwide service Cost effective and secure Departures: We can have attendees luggage delivered from their home airport to their home, office, or whatever destination they desire. Experience real travel convenience and have your luggage delivered direct to your hotel, office or home! Bags & Coat Check Your attendees can lighten their load while at the Convention Center by letting Bags watch their bags, laptops, coats, or any personal items they don t feel like carrying around. It s safe, secure and makes the conference experience even better. Valet Parking What could be more convenient than letting our professional valet team park your cars? Imagine, no hunting for a parking space. No trudging through the parking lot at the end of the day. Just pull up to the front entrance and we ll take care of everything. That s a service everyone can appreciate. Exclusive Sponsorship Opportunities You can t do it at anywhere else; no other convention center offers the gift of time and stress free travel to your attendees. Ask about the sponsorships that are available and how to make them smile, unmatched and unforgettable. With more than 500 Bags employees in Orlando, our staff is ready to take care of your exhibitors and attendees. We know how to make your conference and travel experience flow seamlessly. To learn more about how Bags can help make your next conference experience even better, just give me a call or send me an email. John Sears, Business Development Marketing & Convention Sales O: 407.685.1623 F: 407.951.4923 M: 407.951.4923 jsears@airportbags.com Bags is proud to partner with the Orange County Convention Center in Orlando

Food and Beverage Services for Show Managers and Attendees Centerplate crafts and delivers extraordinary entertainment experiences in over 125 prominent convention, sports, and entertainment venues across North America. We are particularly proud of our performance at high profile, showcase events where the very finest in food and service is demanded. We have orchestrated the catering operations for eleven Super Bowls, twenty five World Series and nine Presidential Inaugural Balls. For every event, our approach is to create a unique food and beverage experience tailored to the specific needs and tastes of that particular guest audience. Centerplate is very pleased to be the food and beverage provider at the Orange County Convention Center. A wide array of dining options is provided by Centerplate at the Orange County Convention Center including: Buffet restaurants with full cocktail service in the North/South Buildings Food concepts like the OC Spice Grill, Florida Surf & Turf, Big Dolphin Deli, Tortilla Junction, La Mia Familia, Habana Grill, Ezra s Barbeque, ZaZa s Cuban Coffee, Hill of Beans Coffee, Chef Audrey s Pizza, and Taste of the East Upscale Espresso & Coffee Bar by Hill of Beans in the West Building Portable food service carts featuring Greek, Sushi, Cajun, and American food offerings are available for your attendees Novelty foods are also available like ice cream, yogurt, cinnamon roasted nuts, smoothies, mini donuts, and lemonade Creative catering menus designed to fit any group and budget Exhibit Booth Catering menus customized to draw attendees to your display Shoe Shine Services and Massage Kiosks Available for booths or on the concourse Special Show Management Office Considerations Complimentary refrigerator for beverages Complimentary water cooler services Convenient pour-over coffee service available (Consider complimentary supplies) Special menus designed for show management staff and their schedules Discounted pricing based upon total catering purchases Centerplate wants to help create that comfortable office space where you and your team can go to relax and enjoy a snack, cold beverage, nutritious meal or just that quiet moment! Ask our catering professionals for additional ways we can Create Something Special on your behalf. Centerplate Orange County Convention Center 9800 International Drive Orlando, FL 32819 T (407) 685-9857 F (407) 685-9859 www.centerplate.com

OCCC On-Site Service Partners Food & Beverage Centerplate Catering, Restaurant & Specialty Services for Show Managers OCCC Additional Food & Beverage Information Centerplate is the exclusive food and beverage provider for the OCCC, supplying Catering and Concession services in both the West Building and the North/South Building. Please Note: Centerplate must supply all consumable food and beverage items. No food and beverage items, including alcohol, can be brought onto the OCCC premises, without the express written approval of Centerplate and the OCCC Event Management section. For those exhibits and shows that require alcohol beverage samples as part of their display, a special permit is required from the State of Florida. Alcoholic beverages must be served according to Florida Statute. In addition, age verification must be checked prior to the serving of alcoholic beverages. Please consult Florida Statute 561-569, at the following website address for more information - www.leg.state.fl.us/. For further information on obtaining a Temporary Alcohol Permit, please contact the OCCC Event Management section. If approved by show management, exhibitors may distribute food/beverage samples as an approved exhibit in an exhibit hall, if the exhibiting company is the legal manufacturer and/or distributor of the product being sampled. All other food/beverage samples must be purchased through Centerplate, the exclusive provider of the OCCC. Additional Planning Notes Please consult the OCCC Event Management section when planning a food and beverage function in order to coordinate the operational support of the food and beverage logistics within the facility. The OCCC has exclusive contracts with certain food and beverage providers, e.g., soft drinks, which may affect a few food and beverage product placements within our premises. Please consult with Centerplate for further information. For those event programs that have extensive food and beverage requirements, it is recommended that Centerplate be provided with a show management radio for direct communications with the OCCC/Centerplate s Banquet Manager, for the run of the show. OCCC Facility Planning Guide 12/09 V4.0

OCCC On-Site Service Partners Food & Beverage Centerplate Food Court Information West Building Centerplate has several Food Court facilities located throughout the West Building. Please see the following names and locations of the Food Court options available for use. West Building Food Court Locations Level One Food Court A Typically used for West Hall A (proximity) events. Level One Food Court B Typically used for West Hall B (proximity) events. Level Two Stand 1A Typically used for West Hall A (proximity) events. Level Two Stand 2A Typically used for West Hall A (proximity) events. Level Two Stand 3B Typically used for West Hall B (proximity) events. Level Two Stand 4B Typically used for West Hall B (proximity) events. Level Two Food Court C Typically used for West Hall C (proximity) events. Level Two Stand 5D Only used for West D2 events, located in the hall. Level Two Stand 6D Only used for West D2 events, located in the hall. Level Two Stand 7D Typically used for West Hall D2 (proximity) events. Level Two Stand 8D Typically used for West Hall D1 (proximity) events. Level Two Stand 9D Only used for West D events, located in the hall. Level Two Stand 10E Only used for West E1 events, located in the hall. Level Two Stand 11E Only used for West E2 events, located in the hall. Level Two Food Court EF Typically used for West Hall EF (proximity) events. Additional Planning Note For show planners interested in restaurant facilities, the West Building has one full service restaurant, the Osprey Café. Please consult Centerplate for further planning details regarding West Building Food Courts, Restaurant and other Concession opportunities. OCCC Facility Planning Guide 12/09 V4.0

OCCC On-Site Service Partners Food & Beverage Centerplate Food Court Information North/South Building Centerplate has customized Food Court facilities located on the North Concourse and the South Concourse of the North/South Building. Please see the following names and locations of the Food Court options available for use. North Concourse Food Court Locations Level One (only) Palm Food Court Typically used for North Hall A (proximity) event activity. Citrus Food Court Typically used for North Hall B (proximity) event activity. South Concourse Food Court Locations Level One (only) Fern Food Court Typically used for South Hall A (proximity) event activity. Cypress Food Court Typically used for South Hall B (proximity) event activity. Additional Planning Note For show planners interested in restaurant facilities, the North Concourse has the Northside Restaurant, which is a full service restaurant. The South Concourse has the Southside Restaurant, which is also a full service restaurant. Both restaurants are located on Level Two. Please consult Centerplate for further planning details regarding North/South Building Food Courts, Restaurant and other Concession opportunities. OCCC Facility Planning Guide 12/09 V4.0

10 N 20 N 30 N 40 N 50 N 60 N 70 N 80 N 90 N 11 N 21 N 31 N 41 N 51 N 61 N 71 N 81 N 91 N 02 N 12 N 22 N 32 N 42 N 52 N 62 N 72 N S01 S02 S03 S04 S05 S06 S07 S08 S09 S10 S11 S12 S13 S14 S15 S16 S17 S18 S19 S20 S21 S22 S23 S24 S25 S26 S27 S28 S29 S30 S31 S32 S33 S34 S35 S36 S37 S38 S39 S40 S41 S42 S43 S44 S45 S46 S47 01 N S48 S49

FedEx Office and Print Center Signs & Graphics Oversize color prints up to 60" wide. Black & white prints up to 36" wide. We'll work from your disk, transparency or traditional flat original. Our finishing options include dry mounting to a variety of surfaces and laminating as well as Banner Stands and much more... Volume Copies/ Bindery & Meeting Materials Black & White or Color copies on a host of different papers. A variety of binding options, collating, trimming, hole punching and laminating complete the project to your exact specifications. High-speed technology meets your Mailing Service Complete mailing services available to expedite your shipping needs. For your convenience, Ground and Overnight services available. Ship directly to our us, we ll hold and have your packages available for you when you arrive. Office Equipment Rentals Full Size Copier, Desktop Printer, Fax and Shredder rentals available. 2 days notice required. Please call for a quote. Last Minute Office Supplies Did you forget your stapler? Are you out of tape? We stock those little things you need to run your booth smoothly. Computer Workstation Rentals We offer workstations for rent by the hour with printers, and high-speed internet access to check your email, do web research or download data from ftp sites. Scooter and Wheelchair Rental Call Scootaround toll-free at: 1-888-441-7575 www.scootaround.com Rentals available for pickup at FedEx Office locations. Fast Service 24/7 Our convention clients have very demanding time frames. That s why many of our services are available 24 hours a day and ALL of our services are available at one speed FAST! FedEx Office and Print Center: Open 7 days a week 8am-5pm l 9800 International Drive Orlando, FL 32819 Phone: 407-363-2831 l Fax: 407-363-4731 l Email: usa3996@fedex.com l www.fedex.com

SCOOTAROUND - ORANGE COUNTY CONVENTION CENTER ACCESSIBLE SERVICES & SPECIAL NEEDS Scootaround is located right in the Orange County Convention Center and stores inventory conveniently inside the OCCC building for attendees. Our broad range of services includes scooter rentals, (Sit down and Stand Up), wheelchair rentals, oxygen rentals and shuttle services. Equipment is available for daily or weekly rental. Rentals can be facilitated at our booth and/or through FedEx Office. MOBILITY SERVICES FOR YOUR EVENTS $50/Day $200/Wk $15/Day $105/Wk $70/Day $325/Wk Mobility Scooters (3 and 4 wheel) Manual Wheelchairs Standup Scooters (3-wheel, vertical ride) Oxygen Tanks and Accessories Electric mobility scooters available for daily or weekly rental. Standard and heavy duty models are available. Manual wheelchairs available for daily or weekly rental. Wheelchairs equipped with adjustable footrests. Stand Up Scooters for attendees have a speed range of 6mph to 15mph. Limited rental quantities available. Oxygen, accessories and scooter carrying racks can be rented to assist those with breathing issues. SERVICES AVAILABLE TO SHOW MANAGERS OSR (Onsite Service Rentals) Fleet Orders (Multiple Vehicles) AR (Attendee Reservations) Shuttle Services (and Attendee Seating) We provide a pre-determined number of scooters and qualified staff to run a rentals program from start to finish, including hands on training. A fleet of scooters is provided for your event, based on its attendance estimates. Equipment is delivered charged and ready for use. Rental equipment delivered directly to the attendee's hotel. Marketing tools are included to increase attendee awareness of the service. Provide qualified support staff and electric carts to transport attendees between venue locations and to assist attendees to their seats. SCOOTAROUND NO-CHARGE SERVICES TO SHOW MANAGERS INCLUDE Custom Rentals Web Page Custom-designed web page with link to showcase your event and automate the rentals process. Custom Event Flyer Template Printable flyer with your event's information for mailing to your attendees or to send via e-mail. 7 Day Call Centre Support Our friendly staff is on call everyday for assistance and technical advice about our mobility equipment. Need More Information? If you would like more information on how Scootaround can help you with accessible needs and ADA compliancy, please contact the Scootaround Corporate Services Department at (888) 441-7575 or visit our website: www.scootaround.com.