CISCO SPA504G Phone Manual

CISCO SPA504G Phone Manual

Chapter One: Overview Comprehensive Interoperability and SIP-Based Feature Set Part of the Cisco Small Business Pro Series, the SIP-based Cisco SPA504G 4-Line IP Phone (Figure 1) has been tested to ensure comprehensive interoperability with equipment from voice over IP (VoIP) infrastructure leaders, enabling service providers to quickly roll out competitive, feature-rich services to their customers. With hundreds of features and configurable service parameters, the Cisco SPA504G addresses the requirements of traditional business users while building on the advantages of IP telephony. Features such as easy station moves and shared line appearances (across local and geographically dispersed locations) are just some of the many advantages of the SPA504G. The Cisco SPA504G 4-Line IP phone also supports productivity-enhancing features such as VoiceView Express and Cisco XML applications when used with the Cisco Unified Communications 500 Series in SPCP mode. Carrier-Grade Security, Provisioning, and Management The Cisco SPA504G uses standard encryption protocols to perform highly secure remote provisioning and unobtrusive in-service software upgrades. Remote provisioning tools include detailed performance measurement and troubleshooting features, enabling network providers to deliver high-quality support to their subscribers. Remote provisioning also saves service providers the time and expense of managing, preloading, and reconfiguring customer premises equipment. Chapter Two: Highlights For business or home office use Full-featured 4-line business-class IP phone supporting Power over Ethernet (PoE) Monochrome backlit display for ease of use, aesthetics, and on-screen applications Connects directly to an Internet telephone service provider or to an IP private branch exchange (PBX) Dual switched Ethernet ports for connecting a computer behind the phone, reducing cabling costs Wideband audio for unsurpassed voice clarity and enhanced speaker quality Easy installation and highly secure remote provisioning, as well as menu-based and web-based configuration Supports up to two Cisco SPA500S Expansion Module, adding up to 64 additional buttons* Supports both Session Initiation Protocol (SIP) and Smart Phone Control Protocol (SPCP) with the Cisco Unified Communications 500 Series for Small Business

Chapter Three: Features Four voice lines Four Independent SIP Registrations* Line status: active line indication, with name and number Menu-driven user interface Shared line appearance** Speakerphone Call hold Music on hold** Call waiting Caller ID name and number Outbound caller ID blocking Call transfer: attended and blind Three-way call conferencing with local mixing Multiparty conferencing via external conference bridge Automatic redial of last calling and last called numbers On-hook dialing Call pickup: selective and group** Call park and unpark** Call swap Call back on busy Call blocking: anonymous and selective Call forwarding: unconditional, no answer, on busy Hot line and warm line automatic calling Call logs (60 entries each): made, answered, and missed calls Redial from call logs Personal directory with auto-dial (100 entries) Do not disturb Data Sheet Digits dialed with number auto-completion Anonymous caller blocking Uniform Resource Identifier (URI) (IP) dialing support (vanity numbers) On-hook default audio configuration (speakerphone and headset) Multiple ring tones with selectable ring tone per line Called number with directory name matching Ability to call number using name: directory matching or via caller ID Subsequent incoming calls show calling name and number Date and time with support for intelligent daylight savings Call start time stored in call logs Call timer Name and identity (text) displayed at startup Distinctive ringing based on calling and called number

10 user-downloadable ring tones Speed dialing, eight entries Configurable dial/numbering plan support Intercom** Group paging Network Address Translation (NAT) Traversal, including Simple Traversal of UDP Through NATs (STUN) support DNS SRV and multiple A records for proxy lookup and proxy redundancy Syslog, debug, report generation, and event logging Highly secure call encrypted voice communications support Built-in web server for administration and configuration with multiple security levels Automated remote provisioning, multiple methods; up to 256-bit encryption (HTTP, HTTPS, Trivial File Transfer Protocol [TFTP]) Option to require administrator password to reset unit to factory defaults Chapter Four: How to Use Your Cisco SPA504G Phone. Here are some simple helpful tips on how to use your phone. 1. Transferring calls: With Sidecar - On the screen of your phone you have 4 buttons down the side, 4 across the bottom. Your side buttons are used for different phone lines. When transferring a call if you are on the phone with a client/customer and you need to direct them to another employee, place the person you have on the phone on hold by selecting the button on your phone with a hand on it. - Select another line from your 4 buttons you have on the side of your screen and listen for the ring tone, then select the person you are directing your phone call at by one of your options on your sidecar. - It also depends on which kind of sidecar you have, we offer a digital sidecar in which you have everything displayed on it and comes with 2 screens. The non-digital sidecar has all of your choices on a printed paper for you on one screen only. - Once you speak to the person you are directing the phone call to, you may end that call, then select the first line in which the person you were originally talking to will be on that line. When you get that person back on the line, you may then go back to your sidecar and select the person you are directing the call to and it will send your phone line directly to them.

Without Sidecar - On the screen of your phone you have 4 buttons down the side, 4 across the bottom. Your side buttons are used for different phone lines. When transferring a call if you are on the phone with a client/customer and you need to direct them to another employee, select the button that says transfer from one of the 4 buttons on the bottom of the screen. - Once you have selected the transfer button, enter the extension of the person you are wanting to transfer to, select the pound key. It will then ring the phone of the person you are trying to reach, in which you can ask if they want to take the call or not. If they do, select the transfer button again on the bottom of your screen and it will send the call off to the selected employee. 2. Parking Calls: With Sidecar - Parking a call serves a few different purposes, it is a way to hold a call and transfer a call. If you are receiving or making a call and you need to transfer a call to someone who is not in their office or is in a different location of the workplace you may put the phone on park and they can then pickup from any phone in the office. - If you want to park a call and you do have a sidecar, select the Park button. If you have a digital sidecar it could be on page one or two depending on how your sidecar is setup. A non-digital sidecar will have all of your options on one page. Once you select Park it will transfer the call to the next available slot. - If you want to pick-up that parked call and you do have a sidecar, you can select the Park line button that is highlighted. - When parking calls, you must be sure to give the correct park line as that way you ensure that the right person gets the right line. Without Sidecar - Parking a call serves a few different purposes, it is a way to hold a call and transfer a call. If you are receiving or making a call and you need to transfer a call to someone who is not in their office or is in a different location of the workplace you may put the phone on park and they can then pickup from any phone in the office. - If you want to park a call and you do not have a side car, select the transfer button from one of the 4 buttons on the bottom of your screen, and enter 7-0-0- #. You will then be told by a prompt which park slot the call is on. Once you know that park slot you may page, call, or tell that person who you are trying to reach that you have parked there call on 7-0-_. - To pick-up a parked call without a sidecar, simply pick-up the receiver, enter 7-0-_- # as to which line park slot you were assigned and the call will pick-up. - When parking calls, you must be sure to give the correct park line as that way you ensure that the right person gets the right line.

3. Voicemail: To check your voice mail press the button with the envelope on it, enter your password which by default is 1,2,3,4. It will then notify you of any messages and give you prompts as to how to listen to them, erase, save, etc. Some prompts it will give you besides the options if you have messages are: o Press 2, to change folders o Press 3, for advanced options o Press 0, for mail box options o Press * for more options or # to exit The voicemail is sent to your email with a full audio copy of your message. Your voicemail may be sent to your phone, your email with a full audio copy of the message to listen to, or bother if you so choose. To make these changes, you would need to contact your phone administrator. 4. Receiver Audio: If you need to make changes to your phone such as the volume of the receiver, simply press the plus sign side of the button with the speaker on it, once you have it to your desired level press save on your screen with the button indicated underneath of it on your screen. o If you wanted to change your phone ringer, when you re in User Preferences, select Audio Preferences, and you may select your ringtones for your different lines. 5. Making Changes: If you select the button with the paper on it with the little corner turned over that opens up a menu to make changes. You may check your directory, call history, speed dial, call recordings, mp3 player, and web applications, user preferences where you can change your phone ringer, audio preferences, and Bluetooth configuration. You can also find network configuration, device administration and status. o If you would like to change your screen on your phone such as the brightness, screen saver, backlight, you may do that in the Screen Preferences menu under the User Preferences menu.

6. Getting To Know The Buttons on Your Phone: The 4 or 5 Buttons down the side of your screen represent the lines on your phone The 4 buttons on the bottom of your screen represent different options for you to use. Depending on your sidecar if you have one, the non-digital have 16 buttons preprogrammed for your convenience to use. The digital sidecar has 15 buttons for your convenience to use with 2 pages in which you can change on the bottom of the sidecar screen. The button with the check mark and four arrows can be used to move around in the menus. The button with the hand on it is the hold button. The button with the envelope on it is the voicemail button. The button with the paper with the corner turned over is the menu button. The button with the headset on it is your headset indicator. The button with the speaker on it is your speaker phone button. The button with the speaker, plus sign and minus sign on it is the volume button.