Volunteer Position Descriptions Handbook 2014/2015 Page 1 of 9
Contents Volunteer Car Driver MCCS Project Vehicle 3 Volunteer Shopping Assistant or Transport Assistant Volunteer Own Vehicle 4 Group Activities Volunteer 5 Volunteer Social Visitor 5 Volunteer Home Handyman 6 Volunteer Bus Assistant Weekday General Services 6 Volunteer Bus Assistant Social Outings 7 Volunteer Kitchen Assistant 8 Volunteer Meal Delivery Driver 8 Volunteer Meals Delivery Assistant 9 Friends of MCCS, events and marketing 10 Page 2 of 9
Volunteer Roles & Position Descriptions All volunteers must abide by their Volunteer Agreements while carrying out work activities for Maitland Community Care Services Inc. All volunteers are responsible for informing the office using the correct reporting procedures, of any observed risk in any area where service provision is occurring. This may include but is not limited to: in vehicle, at client s premises, at destinations as well as on or around the organisation s premises or vehicles. All volunteers are responsible for accurately receipting and recording kilometres travelled, time spent and money collected as per organisational procedures. All information is presented to the office at close of day or by Friday of each week. Volunteer Car Driver MCCS Project Vehicle Reporting to: Transport Team Leader Time Commitment: Normally whole day (8am 4pm) some half days Description of Role: Provide safe and courteous transport for clients including assistance from home to car and car to destination when/if required. Any fines incurred will be the responsibility of the driver at all times before leaving the office; Accurately complete Run Sheet, Volunteer Timesheet and any other reporting Forms as required. fees and fares is usually by direct debit however some clients will require a receipt if paying on the day. Record and complete receipting process at the end of service as per procedure. routes immediately (eg. Extra passengers or cancellations); -up bookings or arrangements are made through the office. No arrangements are to be made between the volunteer and the client without the knowledge of the office staff; replacement to be made (emergencies accepted); d rules are strictly adhered to ident Procedure in case of accident or emergency; vent of a breakdown or flat tyre and notify the office; All MCCS Vehicles and workplaces are non-smoking refuelled at the end of each day, advise office if you are unable to prior to leaving Page 3 of 9
ccurately carry out and complete Daily Vehicle Checklist and report any anomalies immediately using appropriate reporting methods Only use mobile phones safely and not take calls unless vehicle is stationary nsure familiarity with location and use of all items in Project Vehicles Inform the office using the correct reporting procedures, of any observed risk in any area where service provision is occurring eg. In vehicle, at client s premises, at destinations as well as around the organisation s premises or vehicles; Volunteer Shopping Assistant or Transport Assistant Volunteer Own Vehicle Reporting to: Operations Manager Other: Comprehensively or Third Party Insured (accessible for various mobility s) Time Commitment: Ranges from 2 hours 4 hours Description of Role: Accompany clients from home to destination remaining with them at all times assisting with individual needs. Position Description Shopping Assistant: ick up the client from their home, be picked up from home by community transport or meet the client at the designated supermarket at the appointed time; unpacking groceries at checkout and repacking shopping bags into trolley; assist with groceries to the client s door, or groceries into home and place on table or unpack groceries into client s cupboards with direction; Ensure your Comprehensively Insured vehicle is in a clean and tidy condition if transporting clients; short chat following service. immediately and submit all forms by Friday of each week for any reimbursement Page 4 of 9
Volunteer Social Visitor Reporting to: Area Coordinators Time Commitment: Ranges from 1 hour 3 hours Description of Role: Visiting clients in their own home or at an agreed location in order to provide companionship and social interaction on a regular basis. Position Description neral assistance or support with tasks which may include reading, writing letters, games, walking, talking, morning/afternoon tea or other activities of choice;, to visit someone or somewhere ompletion of service providing feedback to staff reporting any changes observed in the client, the house or other relevant aspects of the situation. Volunteer Home Handyman Reporting to: Area Coordinators Time Commitment: Ranges from 2 hours 4 hours Description of Role: Carrying out minor repairs in client s homes (not trade related). he instructions given to you by the office which may include the following: mber items; required and returning to client s home to carry out the repair, the client will reimburse for any materials which must be quoted and agreed to prior to work being undertaken. Page 5 of 9
Volunteer Minor Garden Maintenance Reporting to: Area Coordinators Time Commitment: Ranges from 2 hours 4 hours Description of Role: Carrying out minor garden maintenance you by the office which may include the following: small shrubs; This role is for small tasks only, not a large garden clean up. If the garden requires a high level of assistance please refer them to the office for assessment for contractor assistance. All waste remains the responsibility of the resident for removal. Volunteer Bus Assistant Weekday General Services Reporting to: Transport Team Leader Time Commitment: Normally whole day (8am 4pm) or some half days Description of Role: Providing support for passengers using the community transport buses by accompanying them from home to bus and bus to destination, assisting with seat belts and other safety equipment, and monitoring clients during transport. Work in accordance with the Safe Operating Procedures for Bus Assistants and follow direction from the driver Assist with the care and safety of the passengers on the bus and ensure that they are not left alone in the vehicle at any time; passengers by traveling in the rear of the vehicle where possible ation and returning to their home, if required Most consumers are on direct debit or payment agreements if required to collect fares from passengers, record accurately and provide a receipt mobile phone are collected from the office before departure; messages accurately to the driver while vehicle is in motion; Page 6 of 9
appropriate seating; ls and to the most either accompany the passenger into the appointment and notify the receptionist of attendance OR remain on the bus to monitor the wellbeing and comfort of remaining passengers. Volunteer Bus Assistant Social Outings Reporting to: Transport Team Leader Time Commitment: Normally whole day (8am 4pm) Description of Role: Providing support for passengers using the community transport bus to attend a social outing by accompanying them from home to bus and bus to destination, assisting with seat belts and other safety equipment, and monitoring clients during transport as well as assisting with meals, drinks and other activities. Work in accordance with the Safe Operating Procedures for Bus Assistants and follow direction from the driver; ime; lar clients or the destination are not left alone in the vehicle at any time; sengers from home to vehicle, into their destination and returning to their home if required Most consumers are on direct debit or payment agreements if required to collect fares from passengers, record accurately and provide a receipt or ensuring the water bottle, money bag and mobile phone are collected from the office before departure; messages accurately to the driver while vehicle is in motion. Provide guidance for the passenger in use of handrails and to the most appropriate seating; volunteers and the driver with meal ordering and service if required re being met in relation to comfort stops -operation with the other if any clients are leaving the main group Page 7 of 9
Volunteer Bus Assistants for General Services and Social Outings are not responsible for carrying out the following tasks: driver; supervision of the driver; Volunteer Meals Assistance/Packing Reporting to: MOW Support worker Time Commitment: 8.00-11/11.30am Description of Role: Assisting staff with Meals on Wheels duties, packing eskies, washing up, cleaning and general duties related to preparation of meals for delivery. Follow the daily task allocation passed on by MOW Support worker during daily volunteer brief which may include: l aspects of Food Safety and WHS regulations as explained to you by staff members Volunteer Meal Delivery Driver Reporting to: MOW Support worker Time Commitment: Approx. 2 hours (8.30am 10.30am) Description of Role: Driving your own vehicle to safely deliver meals to clients in their own homes. Check run sheet for meal delivery and familiarise yourself with any special instructions; Page 8 of 9
communication with Volunteer Delivery Assistant; ient meal taking care to deliver to correct meal to the correct client; complete Volunteer Feedback Form. ation and immediately Volunteer Meals Delivery Assistant Reporting to: MOW Support worker Time Commitment: Approx. 2 hours (8.30am 10.30am) Description of Role: Assisting the Meal Deliver Driver by following run sheet, cross checking meals with clients and taking meals into home. instructions; assist with directions according to run sheet; the correct client, and place meal into basket for delivery to door; tely; immediately Volunteer Friends of MCCS Sub Committee Reporting to: Chair of Fundraising and Marketing Team Time Commitment: Variable Description of Role: Assisting to organise and deliver fundraising events for the purpose of raising money for the organization to enable appropriate expenditure for purposes not funded or outside of funded scope. Page 9 of 9