Coaching/Mentoring A Partnership to Improve Retention Presented by: Good Samaritan Hospital and The Baltimore Alliance for Careers in Healthcare
Presenters! Barbara Levy! Program Manger, Baltimore Alliance for Careers in Healthcare! Joy Burke RN, BSN, CCRN! Education Specialist/Staff Development Coach! Johanna Romero de Slavy RN, BSN, CCRN-BC! Education Specialist/Coach
Baltimore Alliance for Careers in Healthcare! The Vision: To improve Baltimore City s economic health by developing a system for preparing city residents for skilled positions in healthcare organizations with critical workforce shortages.
Objectives! Identify how partnerships between coaches, mentors and frontline employees benefits the organization! Define the role of a coach and a mentor in an organization! Identify steps for implementing a mentoring program
Program Goals! To advance frontline employees into healthcare positions! To Train 18 Certified Nursing Assistants Candidates! Fill vacancies! Retention Retention Retention
Definitions! Coach! Mentor! Formal Mentoring Program
Creating a Collaboration! Develop Partnerships! Hire a Coach! Engage Management
Role of the Coach! Initial Meeting! Develop Trust! Consistent Contact! Coach s Circle! Individual Coaching
Coach s Circle! Regular Meetings! Weekly for 2 Months! Every other week for 2 Months! Required Attendance! Soft Skills Training! Build on Experiences! Encourage Reflection
Coach s Circle Topics! Reflection! Specific topics! Confidence Assessment! The definition of Caring! Attitude is Everything! Conflict Management! Time and Attendance! Through the Eyes of the Patient
Individual Coaching! One on One! Monthly Follow up! Collaboration with Manager! Individual Development Plan
Formal Mentoring Program! Selection of Mentors! Manager Approval! Expectation of Mentors! Meet and Greet"! Bimonthly Meetings! Mentor Record of Contact
Benefits for Mentors at GSH! Recognition as a leader among co-workers! Positive impact on personal evaluation! Invitation to Men Tea celebration! Ability to obtain points for advancement on the clinical Ladder (financial gain)! Thank You Luncheon and Gift for the Mentors
Tracking Efforts! Initial Design! Tracking Efforts! Demographics! Coaching Efforts! Mentoring Efforts! Employment and Salary Advancement! Individual Development Plan! Career Goals
What We Learned?! Coaching! Coaching Realities! Mentoring! Pairing as Related to Shifts! Documentation Expectations! Length of Mentoring Relationship
Perspectives! Frontline Manager! Carol Zeller RN, BSN, CRRN - Patient Care Manager, Acute Rehab! Certified Nursing Assistant (CNA)! Natalie Elliott CNA/Multifunctional Technician
One Year Later! Coaching Continues! Individual Development Planning! Retention is Priority! Second Certified Nursing Assistant Program 2008
Reflection and Change! Start with a Coach! Knowledgeable! Experienced! Communication is a Priority! Management! Employee! School! Instructors
Reflection and Change! Build on Work Based Learning! Shadow Days! Clinicals! Coach s Circle! Journaling! Skills Review and Education! Study Sessions and Tutoring
Reflection and Change! Career Development! Track Efforts! Integrate staff! Implement Mentor and Program Evaluation
Implementing Mentoring Program! Coach! Recruit Qualified Volunteers! Provide Formal Mentor Training! Identify Length of Mentorship! Pair Mentors with Mentees! Document Meetings! Follow up with Coach! Evaluations
Partnership to Improve Retention Goal for Second Certified Nursing Assistant Program 100% retention
Questions?
Contact Information! Joy Burke, RN, BSN, CCRN! joy.burke@medstar.net! Johanna Romero de Slavy, RN, BSN, CCRN-BC! johanna.romerodeslavy@medstar.net! Bibliography available upon request