NZQF NQ Ref 1599 Version 2 Page 1 of 6 National Certificate in Hospitality (Level 2) with strands in Accommodation Services, and Porter Services Level 2 Credits 40 This qualification is expiring. The last date to meet the requirements is 31 December 2016. Transition Arrangements This qualification has been reviewed and replaced by the New Zealand Certificate in Accommodation (Level 3) with strands in Housekeeping, Portering and Reception [Ref: 2103]. People currently working towards this replaced qualification may either complete the requirements by 31 December 2016 or transfer their results to the replacement qualification. After 31 December 2014 all new trainees will be enrolled in programmes leading to the replacement qualification. For detailed information see Review Summaries on the NZQA website. NZQF National Qualification Registration Information Process Version Date Last Date for Assessment Registration 1 November 2010 December 2016 Republished 1 June 2013 December 2016 Review 2 January 2015 December 2016 Standard Setting Body PO Box 25522 Wellington 6146 Telephone 0800 868 636 Email qualifications@serviceiq.org.nz Website www.serviceiq.org.nz
NZQF NQ Ref 1599 Version 2 Page 2 of 6 National Certificate in Hospitality (Level 2) with strands in Accommodation Services, and Porter Services Level 2 Credits 40 Purpose This is an entry level qualification for people working in the accommodation services or porter services area of the hospitality industry. The compulsory section of the qualification covers the knowledge and skills required for maintaining personal presentation and greeting customers, and maintaining a safe and secure environment. The elective section of the qualification enables candidates to select standards from the areas of interpersonal communications, hospitality generic skills, food and beverage services, accommodation services, service sector core skills, work and study skills or guest services that fit with their job roles. The accommodation services strand covers the knowledge and skills related to servicing guest rooms, servicing guest room toilet and bathroom areas, stripping and making beds, and maintaining room service supplies. The porter services strand covers the knowledge and skills related to providing a porter service; handling, storing, and providing guest and establishment property; and providing customers with information about an establishment. This qualification can lead on from the National Certificate in Hospitality (Foundation Skills) [Ref: 0587] or the National Certificate in Hospitality (Entry Skills) [Ref: 1257], and onto the National Certificate in Hospitality (Operations Supervision) (Level 4) with strands in Food and Beverage Service, Gaming, Accommodation, and Front Office [Ref: 0882]. Replacement Information This qualification replaced the National Certificate in Hospitality (Accommodation Services) (Level 2) with an optional strand in Motel Housekeeping [Ref: 0551] and the National Certificate in Hospitality (Porter Services) (Level 2) [Ref: 0558]. Credit Range Compulsory Elective 1 Elective 2 Level 2 credits 2 0-10 0-15 Level 3 credits 3 0-10 0-15 Minimum totals 5 10 14-15
NZQF NQ Ref 1599 Version 2 Page 3 of 6 Accommodation Services Strand Porter Services Strand Level 2 credits 11 10 Minimum totals for strand 11 10 Minimum totals for qualification 40 40 Requirements for Award of Qualification Award of NZQF National Qualifications Credit gained for a standard may be used only once to meet the requirements of this qualification. Unit standards and achievement standards that are equivalent in outcome are mutually exclusive for the purpose of award. The table of mutually exclusive standards is provided on the New Zealand Qualifications Authority (NZQA) website: http://www.nzqa.govt.nz/qualifications-standards/standards/standards-exclusionlist/. Reviewed standards that continue to recognise the same overall outcome are registered as new versions and retain their identification number (ID). Any version of a standard with the same ID may be used to meet qualification requirements that list the ID and/or that specify the past or current classification of the standard. Summary of Requirements A minimum of 40 credits at Level 2 or above Compulsory standards Elective 1 A minimum of 10 credits as specified Elective 2 Balance One of the following strands is required Accommodation Services Strand Porter Services Strand Detailed Requirements Compulsory The following standards are required Service Sector > Hospitality > Hospitality - Generic 14462 Maintain personal presentation and greet customers in the hospitality industry 14465 Maintain a safe and secure environment for people in the hospitality industry 2 2 3 3
NZQF NQ Ref 1599 Version 2 Page 4 of 6 Elective 1 A minimum of 10 credits at Level 2 or above Field Subfield Domain Service Sector Hospitality Accommodation Services Food and Beverage Service Guest Services Hospitality - Generic Elective 2 The balance of credits to achieve A minimum of 40 credits at Level 2 or above May come from the following Field Subfield Domain Core Generic Core Generic Work and Study Skills Humanities Communication Skills Interpersonal Communications Service Sector Service Sector Skills Service Sector - Core Skills Accommodation Services Strand The following standards are required Service Sector > Hospitality > Accommodation Services 14454 Service guest rooms in a commercial hospitality establishment 14455 Service guest room toilet and bathroom areas in a commercial hospitality establishment 14457 Strip beds and make beds in a commercial hospitality establishment 26024 Maintain room servicing supplies in a commercial hospitality establishment 2 3 2 3 2 3 2 2 Porter Services Strand The following standards are required Service Sector > Hospitality > Guest Services 14402 Provide a porter service in a commercial hospitality environment 14404 Handle, store, and provide guest and establishment property in a commercial hospitality environment 2 4 2 4
NZQF NQ Ref 1599 Version 2 Page 5 of 6 Service Sector > Hospitality > Hospitality - Generic 14469 Provide customers with information about an establishment in the hospitality industry 2 2 Transition Arrangements Version 1 This qualification replaced the National Certificate in Hospitality (Accommodation Services) (Level 2) with an optional strand in Motel Housekeeping [Ref: 0551] and the National Certificate in Hospitality (Porter Services) (Level 2) [Ref: 0558], which will both expire in December 2012. There are significant differences in content and structure between the new and replaced qualifications. Compulsory standard 2977, elective standard 16799, and the optional strand in Motel Housekeeping of Ref: 0551 were not included in Ref: 1599. All other standards listed in Ref: 0551 can be used to meet the requirements for award of Ref: 1599. Compulsory standards 2977 and 14468 of Ref: 0558 were not included in Ref: 1599. All other standards listed in Ref: 0558 can be used to meet the requirements for award of Ref: 1599. Candidates enrolled in courses or training leading to version 5 of the National Certificate in Hospitality (Accommodation Services) (Level 2) with an optional strand in Motel Housekeeping [Ref: 0551] or version 3 of the National Certificate in Hospitality (Porter Services) (Level 2) [Ref: 0558], have until December 2012 to complete these qualifications. Candidates wishing to use elective standards 14453 or 14460 to meet the requirements of version 5 of Ref: 0551 will need to gain credit for the standards before they expire in December 2011. Candidates wishing to meet the requirements of version 3 of Ref: 0558 will need to gain credit for standard 14407 before it expires in December 2011. Alternatively, those candidates may transfer to version 1 of the National Certificate in Hospitality (Level 2) with strands in Accommodation Services, and Porter Services [Ref: 1599]. Candidates who have only completed part of the replaced qualifications as at December 2012 will need to transfer their existing achievements to the new qualification. For detailed information see Review Summaries on the NZQA website. Any candidate who thinks they have been disadvantaged by these arrangements should, in the first instance, contact the Service Skills Institute () (contact details below). Certification This certificate will display the logos of NZQA, the Service Skills Institute () and the organisation that has been granted consent to assess against standards that meet the requirements of the qualification (accredited).
NZQF NQ Ref 1599 Version 2 Page 6 of 6 Classification This qualification is classified according to the classification system listed on the Directory of Assessment Standards (DAS) and the New Zealand Standard Classification of Education (NZSCED) system as specified below. DAS Classification NZSCED Code Description Code Description 310 Service Sector > Hospitality 110101 Food, Hospitality and Personal Services > Food and Hospitality > Hospitality Quality Management Systems Providers and Industry Training Organisations must be granted consent to assess by a recognised Quality Assurance Body before they can register credits from assessment against standards. Accredited providers and Industry Training Organisations assessing against standards must engage with the moderation system that applies to those standards. Accreditation requirements and the moderation system are outlined in the associated Accreditation and Moderation Action Plan (AMAP) for each standard.