FERRIES General Technical Features and Facilities of the Ferry Port Terminal 123

GUIDE BOOK

INDEX

INDEX COMPANY Company Profile Company Structure Innovative Solutions for Passenger Ports - VTP Engineering MBT (Multipurpose Boarding Tower) Shareholders Contacts LOCATION CRUISES General Technical Features and Facilities of the Cruise Port Terminal 103 Terminal 107/108 Terminal 117 Terminal St. Basilio Terminal 1/2 Isonzo Passenger Services Crew Services Venice Marco Polo Airport FERRIES General Technical Features and Facilities of the Ferry Port Terminal 123 HYDROFOILS Terminal St. Basilio YACHTS General Technical Features for Yachts Berthing for Yachts - Venice Yacht Pier S.r.l. Services for Yachts - Venice Yachts & Ships Assistance SECURITY & SAFETY STATISTICS CONTACTS Port Authority and Local Law Enforcement Bodies Shipping Agencies Port Services

COMPANY

COMPANY PROFILE Venezia Terminal Passeggeri S.p.A. was founded in 1997 by the Venice Port Authority in order to manage and improve cruise traffic in the Port of Venice. Venezia Terminal Passeggeri S.p.A. operates in Marittima, St. Basilio and Riva dei Sette Martiri areas stretching over a surface altogether of more than 260.000 sq. m. of which the Terminals occupy 55.948 sq. m. The maritime basin in the Marittima area measures about 123.700 sq.m. The Terminals are in a strategic position not only for the uniqueness of Venice, but also for the location context which allows an easy access to the city, and to all the attractions that surround Venice. The shareholders of Venezia Terminal Passeggeri S.p.A. are the following: APV Investimenti S.p.A., Finpax S.r.l., SAVE S.p.A. (Venice Marco Polo Airport), Veneto Sviluppo S.p.A. and the Venice Chamber of Commerce. The growing needs of cruise traffic and Venice s appeal as a cultural and tourist attraction have given rise to the radical transformation of the Port area starting from 1997 as a result of the joint effort of Venezia Terminal Passeggeri S.p.A. and the Venice Port Authority. Such transformation is exemplified by the renovation of ancient port buildings once dedicated to the commercial traffic, which have now become modern and multi-purpose facilities. Venezia Terminal Passeggeri S.p.A. s port facilities cater the needs of any ship berthing in Venice. Ferry Terminal 123 assists ferries for the Eastern Mediterranean area; St. Basilio Terminal accommodates medium-size cruise ships, mega-yachts and high speed hydrofoils; Cruise Terminals 103, 107/108, 117 and Terminal 1 Isonzo in Marittima area are multi-purpose facilities which, additionally to their main purpose, are utilised for hosting meetings, conventions and fairs; Terminal 2 Isonzo is in course of construction, while the refurbishment of the building 109/110, which will be transformed on a multi-purpose cruise facility, will start shortly. In addition Venezia Terminal Passeggeri S.p.A. is the majority shareholder of three specialized companies: Venice Yacht Pier S.r.l. (V.Y.P.) founded to increase yachting in Venice, Venice Yachts and Ship Assistance (V.Y.S.A.), dedicated to the promotion of services for the maxi-yachts market and VTP Events S.r.l., created with the purpose to organize fairs and events. Finally Venezia Terminal Passeggeri S.p.A. is a shareholder of Ravenna Terminal Passeggeri S.r.l., which manages the new Cruise Terminal Porto Corsini, and is a minority shareholder of the newco Venice New Port S.c.p.A. founded to develop the project for the building of the new terminal dedicated to the Sea Highways which will be implemented in Fusina area (Venice Marghera) and which will include also berths for mega cruise ships.

COMPANY STRUCTURE

INNOVATIVE SOLUTIONS FOR PASSENGER PORTS Since its foundation, Venezia Terminal Passeggeri S.p.A. (VTP) has reached and continues to fully exceed the objectives for which it was created, handling an impressive 2.075.175 total passengers in 2010, which represents a 193,08% increase since 1997. The Company has also expanded its operations beyond the Venice area, now also operating the Ravenna Cruise Ship Terminal as technical partner. The complexity associated with management of a Passenger Port with these numbers, in terms of ship traffic and passenger and operators handling, and with multiple operating sites has led the VTP to look into innovative solutions to improve how it manages passenger flows, to decrease the time ships must remain in the port, and to reduce energy consumption related to port operations. VTP Engineering was founded to meet this need and has developed into a division of VTP S.p.A., the result of a partnership with Abacoingegneria Treviso S.r.l., an engineering company highly respected in the area of industrial design, consulting for project management and technical engineering services. The objective of VTP Engineering is to design and implement innovative technological solutions and patents to apply to port-related areas.

MBT (MULTIPURPOSE BOARDING TOWER) A NEW ENVIRONMENTAL-FRIENDLY SOLUTION FOR PASSENGER LOGISTICS AT THE PORT The MBT is an innovative multi-purpose tower for boarding and disembarking passengers from cruise liners, recently been patented by V.T.P. Engineering. The MBT project originates from an analysis of the functional deficiencies of current boarding gangways in relation to the ever-greater dimensions and passenger capacity of the new cruise ships. The MBT facilitates the embarkment and disembarkment of passengers (especially those with reduced mobility) from cruise ships, using elevators to link the dock, terminal and vessel, regardless of the height of the boarding ramp, thereby giving a number of alternative and safer routes to passengers and dock operators and crew. The MBT has limited overall dimensions on the dock and leaves the ship side free for luggage delivery or other activities. Venezia Terminal Passeggeri has implemented the first prototype of MBT, operating in Piave Quay, with the following technical features: Direct connection between Dock - Terminal - Ship Boarding point: 4 m. to 14 m. high above the dock level, also for ships with outboard lifeboats. Functions: - movement of tower along the dock, - lifting of telescopic tunnel, - handling of boarding bridge 3 lifts holding 26 persons each, for a flow of 2,300 persons/hour or more (one of the lift can be reserved for port and ship personnel) Security check point on dock for the access to the ship directly from the quay (or vice versa) even without using the Terminal. User-friendly also for unaccompanied passengers with reduced mobility. Short walking paths and limited slopes. Independent electricity generator for total autonomy of the MBT even in case of loss of energy from the network (from the Terminal). Dimensions on dock: 9 m. x 15 m. Tower height of 18 m.

SHAREHOLDERS APV Investimenti S.p.A. 35,50 % Finpax S.r.l. 22,18 % SAVE S.p.A. 22,18 % Veneto Sviluppo S.p.A. 17,50 % CCIA 2,64 % Total 100,00 % APV Investimenti S.p.A. Company of the Venice Port Authority created to manage real estate projects related to Port Infrastructures. Finpax S.r.l. Consortium of maritime agencies. S.A.V.E. S.p.A. The Company has been managing the Venice Airport System, which includes the airports of Venice and Treviso. Veneto Sviluppo S.p.A. Veneto Sviluppo is the operational company of the Veneto Region. C.C.I.A.A. Chamber of Commerce, Industry, Handicrafts and Agriculture of Venice.

CONTACTS VENEZIA TERMINAL PASSEGGERI S.P.A. Fabbricato 248 - Marittima - 30135 Venice - Italy E-mail: vtp@vtp.it Web: www.vtp.it Operations Department Ph. +39 041 240 30 33/40 Fax +39 041 240 30 90 E-mail: operativo@vtp.it Switchboard Ph. +39 041 240 30 00 Fax +39 041 240 30 91 Company Secretariat Ph. +39 041 240 30 01 Fax +39 041 240 30 91 E-mail: vtp@vtp.it Administration and Finance Department Ph. +39 041 240 30 11/12/13/15/16 Fax +39 041 240 30 95 E-mail: elisabetta.sinagra@vtp.it Commercial Development, Marketing PR and Events Department Ph.+39 041 240 30 20/21/22/23/24/25/26 Fax +39 041 240 30 91 E-mail: f.drigo@vtp.it IT Department Ph. +39 041 240 30 59 Fax +39 041 240 30 91 E-mail: p.saro@vtp.it Safety, Environment and Quality Ph.+39 041 240 30 35 Fax +39 041 240 30 90 E-mail: qse@vtp.it Security Department (PFSO) Ph. +39 041 240 30 35 Fax +39 041 240 30 90 E-mail: m.zanforlin@vtp.it Technical Department Building sector Ph. +39 041 240 30 52/57 Fax +39 041 240 30 91 E-mail: g.perricone@vtp.it Electromechanical sector Ph. +39 041 240 30 50/51 Fax +39 041 240 30 91 E-mail: g.zecchin@vtp.it

LOCATION

THE PORT OF VENICE: STRATEGICALLY LOCATED AND LINKED All terminals are easily connected with the main land, in fact the Venezia Terminal Passeggeri S.p.A s facilities are situated at the exit of the Ponte della Libertà (cause way connecting Venice to the main land), allowing to reach the Passenger Port by car, taxi-cab, water taxi, public waterway or bus. In addition all terminals are only 3 minutes far from the historical city centre thanks to the People Mover, a land funicular connecting the Passenger Port to Piazzale Roma, the point in which land traffic enters the city. This monumental work which has completely changed a side of the city and the town entrance, responding to local mobility and international visitor reception requirements, will be completed by the future construction of a new multi-story car park along with shops and hotels located at the Marittima area. Furthermore, less than 13 kilometers from the Venezia Terminal Passeggeri, the International Marco Polo Airport with its 200 daily flights completes the Port s claim to be one of the most easily accessible Cruise Terminals. Location of the Passenger Terminals is strategic not only for the city, but as well for its easy access to all the attractions that surround Venice and the Veneto Region. Among the main cultural attractions within 60 miles from the Port of Venice, you will find Treviso, Padua, Verona and Garda Lake. The wineries of the Soave grape, the Euganean Hills, famous golf courses like the Asolo Golf Club or the Lido of Venice, the Dolomites and Cortina d Ampezzo are an hour and a half away. With over 100 specialized companies, including shipping agents, providing services for shipping lines and cruise companies that call in Venice you will find an agent that fits your needs. This competitive environment guarantees the highest level services as well as guaranteeing competitive rates. Freeways A4 A28 A27 A22 A23 A13 A14 A1 Distance Belluno (Bl) Venice Km 90 Bologna (Bo) Venice Km 125 Ferrara (Fe) Venice Km 115 Mantua (Mn) Venice Km 160 Modena (Mo) Venice Km 200 Padua (Pd) Venice Km 38 Pordenone (Pn) Venice Km 80 Ravenna (Ra) Venice Km 230 Rimini (Rn) Venice Km 270 Rovigo (Ro) Venice Km 85 Trento (Tn) Venice Km 215 Treviso (Tv) Venice Km 27 Trieste (Ts) Venice Km 150 Udine (Ud) Venice Km 115 Verona (Vr) Venice Km 110 Vicenza (Vi) Venice Km 70 For further information on how to reach the Terminal please visit our Web site at: www.vtp.it

LOCATION MAP PEOPLE MOVER ST.LUCIA RAILWAY STATION PEOPLE MOVER STATION MURANO ISONZO 2 ISONZO 1 ST.MARTA ST.BASILIO ST.MARK S SQUARE

TO P.LE ROMA/CITY CENTER Cruise/Hydrofoil terminal Testata Marmi quay Shuttle bus to airport Berthing position Cruise terminal Isonzo quay Newsstand Bollard PEOPLE MOVER STATION Other VTP buildings Under refurbishment St. Marta quay St. Basilio quay Water taxi/shuttle boat to St. Mark s Square ticket counter Shuttle boat to St. Mark s Square Electricity outlets Depot area Tagliamento quay Water taxi Ferry terminal Riva Sette Martiri quay People mover Cafè Piave (117) quay Upper-level path P4 Multipurpose Boarding Tower Boarding gangway 105.75 101.00 P3 P2 360.40 29 10 (m 9,10) LUGGAGE ACCEPTANCE POINT 549.57 28 07 (m 8,70) P1 726.70 630.00 ISONZO 2 123 112 SHIP PROVISION STORAGE ISONZO 1 192.57 26 01 (m 7,95) ST. BASILIO QUAY 150.00 26 07 (m 8,10) 113 ST. MARTA QUAY 267.00 25 01 (m 7,65) 203.00 171.44 28 07 (m 8,70) 103.20 178.03 19 00 (m 5,80)

location map ST. LUCIA RAILWAY STATION TO P.LE ROMA/CITY CENTER P3 107 103 P4 117 108 P2 P1 109 110 map 123 112 SHIP PROVISION STORAGE ISONZO 2 113 ISONZO 1 ST. MARTA ST. BASILIO Arrival by Car ST. MARTA ST. MARK S SQUARE Shuttle bus to airport Shuttle boat to St. Mark s Square ST. BASILIO Water taxi Other VTP buildings Newsstand Cruise terminals Piave (117) quay Cafè Depot area Under refurbishment Multipurpose Boarding Tower Ferry terminal Cruise/Hydrofoil terminal Riva Sette Martiri quay Isonzo Quay Testata Marmi quay St. Marta quay St. Basilio quay People mover Boarding gangway Tagliamento quay Upper-level path

CRUISES

GENERAL TECHNICAL FEATURES AND FACILITIES OF THE CRUISE PORT NAVIGATION (MAXIMUM SHIP DIMENSIONS ALLOWED) Length LOA 340 m. (1115 06 ) Width no limit Ship s max draught 8,70 m. (28 07 ) Turning basin suitable for the manoeuvre of ships up to LOA 340 m. (1115 06 ) Air draught no limit in Venice Marittima, 53 m. (173 11 ) in Marghera (Commercial and Industrial Port) Anchorage yes, at roadstead Tidal movement/range about 1 m. (3 03 ) TECHNICAL FEATURES Harbour 24 hours Ship stay no limit Passenger Terminals 7 Number of quays 7 Maximum berthing capacity 12 Quays length: Piave 549,57 m. (1803 01 ) Testata Marmi 203,00 m. (666 00 ) Tagliamento 726,70 m. (2384 02 ) Isonzo 630,00 m. (2066 11 ) St. Marta 465,24 m. (1526 05 ) St. Basilio 342,57 m. (1123 11 ) Riva Sette Martiri 360,40 m. (1182 05 ) Total quays length: 3.277,48 m. (10752 11 ) Quays width 20/50 m. (65 07 /164 01 ) Suitable bollards and fenders SERVICES Pilotage compulsory yes Tugs available yes Ship tenders allowed yes Ship repair yes Bunkering yes Garbage disposal yes Water yes Provisions yes Electricity for containers and/or refrigerating units yes Container storage for 30 TEU Depot areas 40 buses; 1665 cars (21 spaces reserved for reduced mobility passengers) ATM yes SECURITY Procedure according to EU rules, the National Plan for Maritime Security and Port Facility Security Plan Immigration custom facilities ISPS Code compliance security measures Videosurveillance 24/24 h (Closed Circuit TV with over 100 cameras) Communication systems UHF with exclusive channel

TERMINAL 103 Terminal 103 is a state of the art facility, opened in 2003 and set on two levels with departures on the first floor and arrivals on the ground floor. The Terminal offers passenger reception services, conveyor belts for luggage and customs controls, while dedicated taxi ranks are located along the dockyard. FEATURES AND TECHNICAL EQUIPMENT DEPARTURES AREA Location first floor Surface 2.741/3.703 sq. m. Access 3 external staircases; 7 internal staircases, 4 escalators, 3 lifts Reduced mobility access 1 wheelchair ramp with lift Air-conditioning/Heating Systems Yes Waiting room 272 seats Check-in desks 10 serving 20 operators. WC 6 men; women 6 Reduced mobility WC 3 SERVICES FOR EMBARKING PASSENGERS Passenger information desk 1 Public Phones 2 ARRIVALS AREA Location ground floor Surface 3.363 sq. m. Reduced mobility access 3 wheelchair ramps Air-conditioning/Heating Systems Yes Conveyor belts 1 (linear m. 204) WC men 10; women 10 Reduced mobility WC 4 SERVICES FOR DISEMBARKING PASSENGERS Left Luggage Deposit and Lost & Found Service open from the beginning till the end of cruise operations Passenger information desk 1 Water Shuttle service available immediately to/from Port-Venice St. Mark outside the Arrival Hall Water Taxi service available immediately to/from Port-Venice outside the Arrival Hall SERVICES FOR CRUISE OPERATORS WI-FI connection service available upon prior request

Check-in desks Luggage storage and Lost&Found Toilets Not allowed terminal 103 Customs Immigration police Infopoint Conveyor belt Phones Lift Wheelchair ramp Waiting room Escalator 147,84 GROUND FLOOR 20,33 ARRIVALS EXIT ARRIVALS ENTRANCE FIRST FLOOR CHECK-IN DESKS DEPARTURES EXIT 30,26 DEPARTURES DEPARTURES ENTRANCE 73,40

TERMINAL 107/108 Terminal 107/108 is a two-story facility restored at the end of 90s. Equipped with a modern adjustable gangway and designed for easing the transit of in and outgoing passengers without compromising security and customs controls, it allows the simultaneous berthing of more than one large ship. Easy access to embarking and disembarking procedures is granted by the strategic location of the facility: the proximity with car depot areas 1 and 2, the availableness of dedicated taxi ranks and areas for cruise line transfer coaches immediately outside the Arrival Hall allow for a more rational and problemfree management of passenger flows. Easy access to the terminal 107/108 for passengers with reduced mobility (PRMs) is granted by gentle ramps, wider access pathways as well as by wheelchair lifts. features and Technical Equipment Departures Area Location first floor Surface Terminal 107-2.740 sq. m. Terminal 108-2.750 sq. m. Embarkation equipment 1 passenger boarding bridge for the safe transit of passengers Access Reduced mobility access Air-conditioning/Heating Systems Waiting room Check-in desks LCD Monitor WC 1 escalator, 2 lifts. 1 wheelchair access with lifts. Yes 2: Terminal 107-450 seats Terminal 108-750 seats 15 serving 30 operators. available 7 men; 7 women Reduced mobility WC 1 Services for embarking passengers ATM 1 Duty Free 2 Food and beverage area 1 Passenger information desk 1 Public Phones 4 located in Terminal 107 5 located in Terminal 108 Arrivals Area Location ground floor Surface Terminal 107-2.550 sq. m. Terminal 108-2.800 sq. m. Reduced mobility access Heating Systems WC 2 wheelchair ramps Yes 11 men; 9 women Reduced mobility WC 4 Services for disembarking passengers Left Luggage Deposit and Lost & Found Service open from the beginning till the end of cruise operations located from Terminal 107 Newsstand 1 located outside the Arrival Hall of the Terminal 107 Passenger information desk 1 located at Terminal 107 Taxi desk located at Terminal 107 Food and beverage available outside the Arrival Hall vending machine of the Terminal 107 Water Shuttle service available immediately the to/from Port-Venice Arrival Hall of the Terminal 107 Water Taxi service available immediately the to/from Port-Venice Arrival Hall of the Terminal 107 Services for cruise operators WI-FI connection service available upon prior request

Check-in desks Luggage storage and Lost&Found Toilets Not allowed terminal 107/108 Customs Immigration police Duty free Infopoint Phones Lift Stairs Wheelchair ramp Waiting room Cafè Escalator GROUND FLOOR DEPARTURES ARRIVALS EXIT 108 107 ARRIVALS EXIT ARRIVALS ARRIVALS FIRST FLOOR DEPARTURES 108 107 32,87 mt DEPARTURES ARRIVALS EXIT 88,69 mt 18,09 mt 88,69 mt

TERMINAL 117 The Building 117, a former warehouse converted into a modern cruise terminal, was opened in 2006 for facing the increasing numbers of ship calls. Divided into two separate functional areas, both on ground floor, with a 2.705 sq. m. Departures Hall and a 1.620 sq. m. Arrivals Hall, it is provided with three waiting rooms, a duty free shop, a large check-in area with high-tech security screening systems, as well as with facilities for reduced mobility passengers (PRMs). Easy access to the terminal is ensured by the proximity of the car depot area 1 and 3 as well as by the adjacency of dedicated taxi areas for drop off and pick up of passengers. features and Technical Equipment Departures Area Location ground floor Surface 2.705 sq. m. Reduced mobility access Air-conditioning/heating system Waiting room Check-in desks 2 wheelchair ramps yes 3 (of which 1 VIP room) - 600 seats 15 computer-linked counters for a total of max 30 posts LCD Monitor for passengers available communications WC 9 men; 10 women; 1 nursery Reduced mobility WC 1 Arrivals Area Location ground floor Surface 1.620 sq. m. Air-conditioning/heating system Reduced mobility access WC yes 2 wheelchair ramps 2 men; 3 women Reduced mobility WC 1 Services for disembarking passengers Left Luggage Deposit and Lost & Found Service open from the beginning till the end of cruise operations Services for embarking passengers Passenger information desk 1 Duty Free 1 VIP Lounge 1 Food and beverage area 1-70 sq. m. Food and beverage vending machines 2 Services for cruise operators WI-FI connection service available upon prior request

Check-in desks Luggage storage and Lost&Found Toilets terminal 117 Customs Immigration police Duty free Infopoint Not allowed Wheelchair ramp Waiting room Cafè 44,51 mt 71,96 mt GROUND FLOOR ARRIVALS EXIT CHECK-IN DESKS ARRIVALS AREA DEPARTURES AREA DEPARTURES ENTRANCE 37,79 mt VIP ROOM

TERMINAL ST. BASILIO Terminal St. Basilio, a single storey ground floor building, built at the end of 80s and renovated in 90s, offers assistance and support to small cruise ships, providing all services necessary to embarking/ disembarking procedures: check-in, luggage acceptance, customs control and high-tech security screening. Thanks to its closeness to the waterfront promenade Zattere (few meters of walking from the quay), the terminal St. Basilio is the ideal start point for shore excursions. features and Technical Equipment Location ground floor Surface 1.634 sq. m. Reduced mobility access yes Waiting room 165 seats Check-in desks 8 serving 16 operators LCD Monitor for passenger communications available WC 4 men; women 4 Reduced mobility WC 1 Services for embarking/ disembarking passengers Food and beverage vending machines 3 Public Phones 2 Services for cruise operators WI-FI connection service available upon prior request

Check-in desks Toilets Not allowed terminal st. basilio Customs Immigration police Luggage storage and Lost&Found Offices Waiting room ARRIVALS EXIT EXIT EXIT 71,92 mt CHECK-IN DESKS 22,50 mt CABIN LUGGAGE CONTROL CHECK-IN DESKS DEPARTURES ENTRANCE DEPARTURES ENTRANCE DEPARTURES EXIT ARRIVALS ARRIVALS ARRIVALS DEPARTURES EXIT DEPARTURES EXIT

TERMINAL 1/2 ISONZO Isonzo Terminal is a two-story building, divided in two parts: Isonzo 1, with a surface of 8,681 sq. m., has been opened in 2009, while Isonzo 2, with a surface of 8,681 sq. m., has been opened in 2011. Designed for providing all passengers a smooth experience while embarking and disembarking, it counts among its amenities a fully licensed bar and café, two duty free shops and two VIP Lounges in the Departure Hall of each part of the Terminal, as well as a 1,432 sq. m. panoramic terrace allowing outgoing passengers to enjoys the timeless beauty of the lagoon city. Easy access to the Terminal 1/2 Isonzo is granted by the closeness of a short stay area available for drop off and pick up of passengers as well as by a car depot area, located just a few minutes walk from the facility. features and Technical Equipment Departures Area Location first floor Surface Isonzo 1-4,231 sq. m. Isonzo 2-4,231 sq. m. Embarkation equipment Isonzo 1: 1 mobile passenger boarding bridge for the safe transit of passengers. Isonzo 2: 1 Multipurpose Boarding Tower (MBT) for the safe transit of passengers, operators and crew. Access 4 lifts and 4 escalators. Reduced mobility access the access to the Terminal is easy since there are no architectural barriers. Air-conditioning/Heating Systems Yes Waiting room Isonzo 1: a waiting room with 474 seats and a VIP lounge with 54 seats Isonzo 2: a waiting room with 474 seats and a VIP lounge with 54 seats Check-in desks Isonzo 1: 20 serving 40 operators Isonzo 2: 20 serving 40 operators LCD Monitors for passenger communications available WC Isonzo 1: 7 men; 6 women Isonzo 2: 7 men; 6 women Reduced mobility WC Isonzo 1: 1 Isonzo 2: 1 Services for embarking passengers Passenger information desks 1 located in Isonzo 1 1 located in Isonzo 2 Duty Free 1 located in Isonzo 1 1 located in Isonzo 2 VIP Lounge 1 located in Isonzo 1 1 located in Isonzo 2 Refreshment area Arrivals Area Location 1 located in the central body of the Terminal ground floor Surface Isonzo 1: 4.450 sq. m.; Isonzo 2: 4.450 sq. m. Air-conditioning/Heating Systems WC Yes Isonzo 1: 7 men; 6 women Isonzo 2: 7 men; 6 women Reduced mobility WC Isonzo 1: 1 Isonzo 2: 1 Services for disembarking passengers Passengers information desk 1 located in Isonzo 1 1 located in Isonzo 2 Left Luggage Deposit and Lost & Found Service 1 located in Isonzo 1 and 1 located in Isonzo 2, both open from the beginning till the end of cruise operations Services for cruise operators Cable and WI-FI connection service available upon prior request

Check-in desks Luggage storage and Lost&Found Toilets Not allowed terminal 1/2 ISONZO Customs Immigration police Duty free Infopoint Lift Escalator VIP lounge area Offices Waiting room Cafè 72,60 mt 72,60 mt GROUND FLOOR ISONZO 1 ISONZO 2 ARRIVALS AREA ARRIVALS AREA 23,90 mt 10,12 mt 85,60 mt 32,14 mt 85,60 mt 10,12 mt FIRST FLOOR ISONZO 1 ISONZO 2 DEPARTURES AREA CHECK-IN DESKS DEPARTURES AREA CHECK-IN DESKS 30,64 mt

PASSENGER services The Marittima area, where Terminal 1/2 Isonzo, 103, 107/108, 117 and Ferry Terminal 123 are located, is provided with services such as: Depot areas for passengers vehicles People mover to city center Water shuttle service to/from St. Mark s Square Passengers information desks ATM service Commercial areas (duty free and shops) Newsstand First Aid Service Food & Beverage areas Restrooms Public Phones Left Luggage Deposit & Lost & Found servic DEPOT AREAS The Port facilities of the VTP located in the Marittima area are provided with wide depot areas for cars, campers, buses reserved to clients up to 40 depot spaces for buses and up to 1665 depot spaces for cars (21 spaces reserved for reduced mobility passengers). Located in the Port Area and so at walking distance from the embarkation, the car depot areas of the VTP are actively guarded. The OUTDOOR CAR DEPOT AREAS n. 1, 2, 4 only reserved for cars, are gated and under 24 hour video-surveillance, with automatic access control. The OUTDOOR CAR DEPOT AREA n. 3, reserved for campers and buses, (cars may only access there for short stays or long stays if depot areas 1, 2 and 4 are full) is delimited and provided with automatic access control. PEOPLE MOVER Located outside the Marittima Port entrance, it s a public transportation system which, with a land funicular, connects the Marittima Passenger Port facilities to Piazzale Roma, the point in which land traffic enters the city, in 3 minutes trip. WATER SHUTTLE ALILAGUNA TO/ FROM MARITTIMA CRUISE TERMINALS - ST. MARK S SQUARE Operating approximately every 20 minutes on Saturday, Sunday, Monday and Tuesday when ships are embarking and disembarking cruise passengers.

PASSENGER INFORMATION DESKS ATM DUTY FREE The Cruise Terminals 1/2 Isonzo, 107/108, 103, 117 and St. Basilio Terminal (dedicated also to hydrofoils traffic) host duty free shops available for departing passengers. NEWSSTAND FIRST AID SERVICE Located in the building 255 the service is available during days when ships are embarking and disembarking calling the following n. + 39 041 5334739. FOOD & BEVERAGE AREAS LEFT LUGGAGE DEPOSIT AND LOST & FOUND SERVICE Left luggage deposits are available in the arrival areas of the terminals. The left luggage deposits are located on the ground floor of Terminals 1 Isonzo, 2 Isonzo, 107, 103, 117 and are open during the days when ships are embarking and disembarking cruise passengers. Services provided by porters upon passenger s request: - Luggage transfer from the Port (Marittima Cruise Terminals, St. Basilio Cruise Terminal) to St. Lucia Railway Station - Luggage transfer to Hotels in Venice. For further information: PORTABAGAGLI DEL PORTO DI VENEZIA Ph. +39 041 5334734 Fax +39 041 5334735 E-mail: info@portabagaglidelporto.it portabagagli@hotmail.com Web: www.portabagaglidelporto.it

SERVICES FOR PASSENGERS WITH REDUCED MOBILITY Venezia Terminal Passeggeri S.p.A. is sensitive to passengers with special needs and make every effort to assure that their embarkation and disembarkation is quick and convenient. Cruise Terminals have no architectural barriers and are suitable for reduced mobility passengers, including wheelchair users. Facilities for the reduced mobility passengers include: Assistance Seats; Raised step treads outside the building to assist blind passengers, with entrance ramps for wheelchair users; All lifts accommodates wheelchairs and have low-level buttons; All doorways are wide enough to accommodate wheelchairs; Reduced mobility men s and ladies toilets are located by the waiting room of the embarking area; Shuttle Bus to/from Cruise Terminal-Ship; Car Depot Areas. Assistance Seats During the embarkation/disembarkation operations wheel-chairs may be requested at the Information Desks of Venezia Passeggeri S.p.A., located at the ground floor and fist floor of the Cruise Terminals 103, 107/108, 117, Terminal 1/2 Isonzo. Upon request, a fully staffed Hostess, after check-in, can accompany alongside the ship a cruise passenger with disabilities. For more information and assistance, please contact Venezia Terminal Passeggeri S.p.A. at the following number: +39 041 2403033/40. Shuttle Bus to/from Cruise Terminal-Ship A shuttle bus service for cruise passengers with reduced mobility is available upon request, by contacting Venezia Terminal Passeggeri S.p.A. at the following number: + 041 2403033/40. A bus, provided with no seats, 2 wheelchair securement positions and wheelchair lift (side door) is at disposal for taking passengers with disabilities from Cruise Terminal to Ship and back. Car Depot Areas The outdoor car depot areas of the Venezia Terminal Passeggeri S.p.A. are provided with 21 reduced mobility-designed car depot spaces (yellow painted).

CREW SERVICES Seafarers are the hardworking men and women who work aboard cargo and cruise ships, playing a critical role in the growth of global commerce. 90% of global trade is transported by sea and seafarers are the human faces behind the food we eat, the oil we use in our cars and the cement in the sidewalks we tread. Seafarers work long hours, often under lonely, perilous conditions. Signing on for year-long contracts at sea in order to support loved ones at home, mariners must deal with isolation, stress, dangerous conditions and increasing incidents of piracy in certain parts of the world. We find most crew now come from countries where unemployment is very high and the jobs they find with cargo and cruise lines provide means to support their families and build futures for them. In addition to being so far from home, seafarers are nearly invisible to the societies they serve, for this reason Stella Maris Friends offers to them support at different levels. Stella Maris Friends Onlus takes care about seafarers in Venice port. SEAFARERS WELFARE FACILITIES Born in 2001 Stella Maris Friends Onlus provides help to seafarers inside Marittima Seamen s Club, also through a strong ship visiting activity in Marghera cargo port managed by the main branch in via Fratelli Bandiera 158/a (Marghera - Venezia). Marittima Seamen s Club opening times: 08.30-17.00, during passenger ship season and evening upon request. Our Seamens Club provides following services: International telephone cards 35 telephones (cordless and mobiles) Internet Point with printer and webcam Fax machine and xerox copies Italian sim card including activation Italian Mobile top up International press review Shopping corner Seafarer s work questions counseling Money Transfer (Western Union/Money Gram) Facilities to send little package and normal mail Other services: Toll Free number: 800 125 168 Upon request: facilities to reach urban areas and airport Stella Maris Friend s Onlus (International Committe on Seafarer s Welfare) www.stellamarisfriends.org Toll free number from Italy: 800 125 168

VENICE MARCO POLO AIRPORT SAVE S.p.A. has been managing the Venice Airport System, which includes the airport of Venice and Treviso, that has globally recorded 6,9 millions of passengers in the 2010. With over 200 daily flights, the Venice Airport represents a crucial junction for international exchanges. The strength of the Airport is the airline traffic which represents 95% of the total. With a surface of around 60.000 square metres, the new passenger terminal has been designed for 6,5 million passengers. Five hundred kilometres of electric wires, data transmission and optical fibres make it one of the most technologically advanced air terminal of Italy: 60 check-in points, an advanced Baggage Handling System, extending itself for a total length of 3000 metres, will enable the luggage automatic handing-out through optical scanner systems. Boardings will be done through six loading bridges which are directly connected with the aircraft and equipped with automatic optical scanner systems; otherwise, they can be done through passenger shuttles. More than 6 millions Euros have been invested for providing the terminal with video-surveillance devices, access control systems, x-ray devices for the luggage control, x-ray systems for the control of hand luggage, metal detectors. The security system planning features a high degree of innovation. Besides the different system control software with a surveillance function (fire-fighting, smoke control, intrusion control, gate control, etc.), a further global control system is scheduled. In order to ensure a pleasant stay in the terminal, retail areas covering a surface approximately of 5.000 square metres has been arranged in the departure hall: here one can find the most famous trademarks such as Bulgari, Ferragamo, Valentino, Burberry, Montblanc, Loro Piana, Brooks Brothers, Ferrari, La Perla, Bose, Belstaff and much more, and restoration areas such as Marco Polo Café, Culto Café, DeCanto Winery, Hub, La Bottega dei Sapori.

VENICE MARCO POLO AIRPORT - S.A.V.E. S.p.A. Sales & Business Development Department E-mail: marketing@veniceairport.it Operations Department E-mail: operazioni@veniceairport.it Web Site www.veniceairport.it Flights & Airport Facilities Information Ph. +39 041 2609260 Lost & Found Ph. +39 041 2609222 Switchboard Ph. +39 041 2606111 Parking Ph. +39 041 2603060 Real Time Flights Information www.veniceairport.it HANDLING COMPANIES Contact them for ground handling assistance at Venice airport: AVIAPARTNER David Simonelli Ph. +39 041 2603531 Fax +39 041 2603519 E-mail: david.simonelli@aviapartner.aero GH VENEZIA Vincenzo Grimaldi Ph. +39 041 2603551 Fax +39 041 54116194 E-mail: v.grimaldi@ghvenezia.it ATA GROUP Barbara Minzoni Ph. +39 041 2603600 Fax +39 041 2603609 E-mail: b.minzoni@ata-airport.it E.N.A.C. (Civil Aviation Authority) Civil Aviation Authority Ph. +39 041 2605700 Fax +39 041 2605711 E-mail: v.bonato@enac.rupa.it Civil Aviation Authority Vice Manager Ph. +39 041 2605721 Fax +39 041 2605711 E-mail: f.demichele@enac.rupa.it

FERRIES

GENERAL TECHNICAL FEATURES AND FACILITIES OF THE FERRY PORT NAVIGATION (MAXIMUM SHIP DIMENSIONS ALLOWED) Length according to assigned pier (see below note) Width for ships equipped with side ramp no limitations; for ships equipped with bow or stern ramp: limitations in relation to the Ro/Ro pier s ramp (measuring 27 m. - 88 07 ) Draught 8,70 m. (28 07 ) Turning basin suitable for the manoeuvre of ships up to LOA 340 m. (1115 06 ) Air draught no limit in Venice Marittima, 53 m. (173 11 ) in Marghera (Commercial and Industrial Port) Anchorage yes, at roadstead Tidal movement/range about 1 m. (3 03 ) SERVICES Pilotage compulsory yes Tugs available yes Ship tenders allowed yes Ship repair yes Bunkering yes Garbage disposal yes Water yes Provisions yes Loading and unloading of trailers yes Electricity for containers and/or refrigerating units yes TECHNICAL FEATURES Harbour 24 hours Ship stay no limit Passenger Terminal 1 (4.800 sq. m.), also available for cruise ship Seats 350 Depot areas: Cars depot area capacity 1.050 cars Trailers depot area capacity 350 trailers Number of quay specialized in RO-RO berthing 2 Maximum specialized in RO-RO berthing capacity 2 Quays length: Banchina Piave 549,57 m. (1803 01 ) (specialized in RO-RO berthing) Testata Marmi 203,00 m. (666 00 ) (specialized in RO-RO berthing) Specialized in RO-RO berthing total quays length 752,57 m. (2469 01 ) SECURITY Procedure according to EU rules, the National Plan for Maritime Security and Port Facility Security Plan Immigration custom facilities ISPS Code compliance security measures Videosurveillance 24/24 h (Closed Circuit TV with over 80 cameras located all over the Port area) Communication systems UHF with exclusive channel

TERMINAL 123 The Terminal 123 overlooks a total area of 60.000 sq. m. Opened in 1999, it provides assistance to daily ferries from/to Greece thanks to two berths capable of accomodating most of Ro-Ro vessels currently in service, including Ro-Pax ships. Its close proximity to the assembly lanes where vehicles wait for notification of boarding allow passengers to enjoy the various services offered inside the building: ticket offices, cafè, restoration area, mini market... Easy access to the terminal for reduced mobility passengers (PRMs) is granted by gentle ramps as well as by wider access pathways. FEATURES AND TECHNICAL EQUIPMENT DEPARTURES AREA Location ground floor Surface 4.894 sq. m. Reduced mobility access wheelchair ramp Waiting room 2-180 seats and 120 seats Air-conditioning/Heating Systems Yes Ticket Office 7 WC 5 men; 6 women Reduced mobility WC 2 SERVICES FOR PASSENGERS Café 1 Minimarket 1 Tobacco shop 1 Food and beverage vending machines 6 Public Phones 7 Customs and Passport control 3

Customs Toilets Venezia Terminal Passeggeri terminal 123 Check-in desks Waiting room Tobacco shop Cafè Offices Garden Phones Minimarket Wheelchair ramp DEPARTURES MINOAN LINES ANEK LINES CHECK-IN DESKS DEPARTURES ANEK LINES 34,20 mt MINOAN LINES CHECK-IN DESKS ENTRANCE ANEK LINES ENTRANCE MINOAN LINES 52,61 mt 52,61 mt

HYDROFOILS

Check-in desks Toilets Not allowed terminal st. basilio for hydrofoils Customs Immigration police Waiting room Luggage storage and Lost&Found Offices ARRIVALS EXIT EXIT EXIT 71,92 mt CHECK-IN DESKS 22,50 mt CABIN LUGGAGE CONTROL CHECK-IN DESKS DEPARTURES ENTRANCE DEPARTURES ENTRANCE DEPARTURES EXIT ARRIVALS ARRIVALS ARRIVALS DEPARTURES EXIT DEPARTURES EXIT

TERMINAL ST. BASILIO Terminal St. Basilio provides assistance not only to small ships, but also to high speed hydrofoils and catamarans from/to Slovenian and Croatian coasts, providing all services needed for embarking/disembarking procedures: check-in, luggage acceptance, customs control and high-tech security screening. Thanks to its closeness to the waterfront promenade Zattere (few meters of walking from the quay), the terminal St. Basilio is the ideal start point for shore excursions. features and Technical Equipment Location ground floor Surface 1.634 sq. m. Reduced mobility access yes Waiting room 165 seats Check-in desks 8 serving 16 operators. LCD Monitor available WC 4 men; women 4 Reduced mobility WC 1 Services for embarking/ disembarking passengers Food and beverage vending machines 3 Public Phones 2 Services for cruise operators WI-FI connection service available upon prior request

YACHTS

GENERAL TECHNICAL FEATURES FOR YACHTS NAVIGATION (MAXIMUM YACHT DIMENSIONS ALLOWED) Length from 25 m. (82 00 ) to 100 m. (328 01 ) and over Berth draught from 8 m. (26 03 ) to 11 m. (36 01 ) Sea floor mud Prevailing winds E N E, SE S, SW Internal basin exposed to the southern winds. Limitations according to Harbour office and Venice Municipality ordinances SERVICES Berths provided with electricity outlets located in Tagliamento quay n. 15 (125/250/400A) St. Marta n. 24/n. 25 (125/250/400A) and Adriatica (n. 4 electricity outlets 125/250A) Security services for commercial yachts over 500 GWT For further information: www.veniceyachtpier.com

BERTHING FOR YACHTS Santa Marta, Punto Franco, Fabbricato 17-30123 Venice Italy Ph. +39 041 5334177 - Fax +39 041 5334179 E-mail: info@veniceyachtpier.com - Web: www.veniceyachtpier.com VENICE YACHT PIER S.r.l. Over the past 5 years, the city of Venice has experienced exponential growth as a yacht destination. As well as an ever increasing number of berthing requests, the average size of the visiting vessels has grown year on year. Venezia Terminal Passeggeri S.p.A. has therefore been putting forward ideas to develop new berths and facilities as well as looking to maintain and improve existing ones. Venice Yacht Pier S.r.l. was founded with the principle objective of facilitating the development of the yacht industry in Venice by improving the city s berthing. With the participation of its major shareholder Venezia Terminal Passeggeri S.p.A., the company is already putting forward ambitious new development plans for building the industry in the future. THE BERTHS BERTH LOCATION TYPE TOTAL LENGHT MAX DRAUGHT WATER/WI-FI/ ELECTRIC OUTLETS COMMENTS Riva San Biagio (314 12 ) (31 02 ) N45 25.933 E12 20.990 alongside 96 m. (314 12 ) 9,5 m. (31 02 ) yes/yes/no 10 mins walk from St. Mark s Breathtaking views Riva Dei 7 Martiri (492 02 ) (31 02 ) N 45 25.893 E12 21.084 alongside 150 m. (492 02 ) 9,5 m. (31 02 ) yes/yes/no Strategic location Good services Salute (1312 04 ) (18 01 ) N45 25.808 E12 20.225 mooring posts 400 m. (1312 04 ) 5,5 m. (18 01 ) yes/no/no Privacy Views Access only by tender/water taxi San Basilio 24/25 (393 08 ) (31 06 ) N45 25.892 E12 18.625 alongside 120 m. (393 08 ) 9,6 m. (31 06 ) yes/no/yes Commercial berth Provisioning Refuelling Road access Adriatica (360 11 ) (31 02 ) N45 25.808 E12 19.364 alongside 110 m. (360 11 ) 9,5 m. (31 02 ) yes/no/yes New berthing area Superb Venetian ambience Further information is available on request: www.veniceyachtpier.com

SERVICES FOR YACHTS Santa Marta, Punto Franco, Fabbricato 17-30123 Venice Italy Ph./Fax: +39 041 5334777 E-mail: info@vysa.it - Web: www.vysa.it VENICE YACHTS & SHIPS ASSISTANCE Venice Yachts & Ships Assistance (V.Y.S.A.), of which Venezia Terminal Passeggeri S.p.A. is the major shareholder, is a consortium of companies offering technical and nautical services to the yacht and maxi-yacht market. V.Y.S.A. intends to become an important reference point of the Venetian Nautical Center thanks to the professional skills in the nautical market brought by every single associated company. LIST OF THE ASSOCIATED COMPANIES: Agenzia Favret S.r.l. Ph. + 39 041 8821102 - Fax +39 041 8620776 E-mail: dir@favret.it Web: www.favret.it Interporto di Venezia S.p.A. Ph. +39 041 2591100 - Fax +39 041 2591155 E-mail: segreteria@interporto.ve.it Web: www.interporto.ve.it Agenzia Nautica De Lena Barbara Ph. +39 041 921440 - Fax +39 041 921663 E-mail: agedelena@libero.it Web: www.agdelena.it Laguna Trasporti e Manutenzioni di Tosi Pietro Ph. +39 041 5285123 - Fax +39 041 5239042 E-mail: laguna08@lagunatrasporti.191.it Web: www.lagunatrasporti.it Blue Venice Shipping S.r.l. Ph. +39 041 2589901 - Fax +39 041 2589699 E-mail: shipping@bluevenice.com Cantiere Gruppo Faldis S.a.s. di Toffolo & C. Ph. +39 041 5224960 - Fax +39 041 5224960 E-mail: cantierefaldis@libero.it Web: www.cantierefaldis.it Gregolin Lavori Marittimi S.r.l. Ph. +39 320 966104 - Fax +39 041 5300738 E-mail: gregolinlavmar@libero.it Web: www.gregolinlavorimarittimi.it Marina del Cavallino S.r.l. Ph. +39 041 968045-968361 - Fax +39 041 5370365 E-mail: info@marinadelcavallino.com Web: www.marinadelcavallino.com Marina Fiorita S.r.l. Ph. +39 041 5301478 - Fax +39 041 5309077 E-mail: info@marinafiorita.com Web: www.marinafiorita.com New 48th di Roberto Padoan Ph./Fax +39 041 5380614 E-mail: new48roberto@libero.it

Osma S.n.c. di Milan Bruno & C. Ph. +39 0421 72884 - Fax +39 0421 72918 E-mail: milan.bruno@osmasrl.com Web: www.osmasrl.com S.I.R.M.A. Società Italiana Radiomarittima S.p.A. Ph. +39 041 2412198 - Fax +39 041 5230931 E-mail: luca.andreato@sirmspa.it Web: www.sirmspa.it Porto Turistico di Jesolo S.p.A. Ph. +39 0421 971488 - Fax +39 0421 972568 E-mail: info@portoturistico.it Web: www.portoturistico.it Trasmar S.r.l. Ph. +39 041 5310711 - Fax +39 041 5321417 E-mail: info@trasmar-service.it Web: www.trasmar-service.it Secur Mar Italia S.r.l. Ph. +39 0421 659144 - Fax +39 0421 308917 E-mail: info@securmar.it Web: www.securmar.it Venezia Terminal Passeggeri S.p.A. Ph. +39 041 2403000 - Fax +39 041 2403091 E-mail: vtp@vtp.it Web: www.vtp.it Sistema Walcon S.r.l. Ph. +39 0532 730995 - Fax +39 0532 2732172 E-mail: info@sistemawalcon.com Web: www.sistemawalcon.com

SECURITY & SAFETY

SECURITY & SAFETY PORT SECURITY The Venezia Terminal Passeggeri S.p.A. has systematically implemented all the measures envisaged in the Port Facility Security Plan by adopting technological instruments for an effective control and prevention system in compliance with International security regulations (ISPS Code / EC Regulation 725/2004). Among the measures undertaken are: passenger, baggage and vehicle screening procedures; security patrols; creation of restricted areas; personnel identification procedures; access control; installation of surveillance equipments. Nonetheless, the Venezia Terminal Passeggeri S.p.A. continues to undertake several initiatives to implement innovative security solutions that enhance and safeguard the movement of passengers. In its activity it benefits also from working in partnership with the port users and local and State authorities. SECURITY INFORMATION OUTLOOK ISPS compliant as of July 1, 2004. Fully staffed Security department. Night patrol 19.00-07.00 (Marittima, St. Basilio, St. Marta). 24-hour closed-circuit television (over 100 cameras) monitoring of Port roadways and cruise terminals. Upgraded lighting, fencing, optical intrusion detection devices and signage in all terminals. Lit areas 24/24h in order to offer an adequate visibility compliant with ISPS security regulations. 100 per cent passenger and baggage screening. UHF Communication systems with dedicated channels. PERSONNEL The Venezia Terminal Passeggeri S.p.A. employs a fully staffed Security department and oversees contracted security providers that guarantee a 24-hour control on the port area. An average than 40 security guards are every day engaged in port access controls, quay gate access controls, passenger and baggage screening, video - surveillance and monitoring, patrol operations. BARRIERS AND SECURITY EQUIPMENT The Venezia Terminal Passeggeri S.p.A. has implemented barriers and security equipment on facilities, including perimeter fencing, optical intrusion detection devices and closed-circuit camera surveillance including a waterside surveillance capability. All terminals are equipped with X-ray stations for hand luggage and luggage control, MD arches for the screening of embarking passengers. The Venezia Terminal Passeggeri S.p.A. manages also 4 X-ray mobile vans equipped with MD Arches screening of transit passengers and their luggage. PORT CONTROLS Access controls performed by the Venezia Terminal Passeggeri S.p.A. ensure that only authorized vehicles and individual persons can access the Port areas. PASSENGER AND BAGGAGE SCREENING Passengers arriving at the cruise terminals proceed through security screening and must provide their cruise documents in order to board a cruise ship.

CONTACT INFORMATION For further information on the Venezia Terminal Passeggeri S.p.A. s security programs, please contact: Port Facility Security Officer Mobile +39 335 7272728 Ph. +39 041 2403035 - Fax +39 041 2403090 Deputy Port Facility Security Officer Mobile +39 335 669 80 85 Ph. +39 041 2403034 - Fax +39 041 2403090 Mr. Fernando Tasi Mobile +39 335 7272725 Operations Director Ph. +39 041 2403032/33 - Fax +39 041 2403090 SECURITY AND LAW ENFORCEMENT The Venezia Terminal Passeggeri S.p.A. takes an integrated, multi-authority approach to port security. Below is a partial list of local authorities that help to secure our port s borders and waterways: CAPITANERIA DI PORTO Coast guard Ph. +39 041 2405711 POLIZIA DI FRONTIERA Immigration police Ph. +39 041 2723211 AGENZIA DELLE DOGANE Custom office Marittima Ph. +39 041 5334690 GUARDIA DI FINANZA Revenue Corp Guard Ph. +39 041 5334718 (Port Gate) VENICE PORT AUTHORITY AUTORITÀ PORTUALE DI VENEZIA Ph. +39 041 5334545 OTHER USEFUL PHONE NUMBERS IN CASE OF EMERGENCY: COAST GUARD 1530 POLICE 113 MEDICAL EMERGENCY 118 FIRE BRIGADE 115 PORT SAFETY ENVIRONMENT & QUALITY The Venezia Terminal Passeggeri S.p.A. has a strong commitment in the health and safety of all those who visit, work at or travel through its port facilities. A First Aid Station is available within the port premises, providing medical assistance, an ambulance, defibrillator and other medical equipment during the operation hours. The Venezia Terminal Passeggeri S.p.A. steadily and considerably invests in infrastructure and technology to ensure that the port operations are carried out in the safest way and that all workplaces - quays, passenger terminals, covered and uncovered areas - are incident and injury free. The reorganization of the port road network has upgraded the quality of the internal traffic circulation both in terms of traffic measures and access controls, while the introduction of new pedestrian pathways, the division of the restricted operational areas from the open visitors areas and the increasing use of passenger boarding bridges has improved passengers safety and comfort when boarding and disembarking. The Venezia Terminal Passeggeri S.p.A. is aware that a safety culture can be established and maintained only thanks to the cooperation with the whole Port community involved in the supply-chain management and with the ships crews. For this reason the Venezia Terminal Passeggeri S.p.A. outlines and promotes among the Port users the implementation of high safety procedures as well as provides during periodical meetings an overview of the risks and hazards associated to particular tasks. The engagement of the Venezia Terminal Passeggeri S.p.A. is not limited to the safety; from its foundation in 1997 the company is strongly committed to reduce the impact of the Port activities on the environment, also adopting best practices in the operations. Working closely with local agencies, the Port Authority and the Maritime Authorities, the Venezia Terminal Passeggeri S.p.A. supports any effort to reduce emissions in the atmosphere of both noise and exhaust fumes, also promoting the use of renewable or alternative power resources with projects like the HVSC (high voltage shore connection). Currently the Venezia Terminal Passeggeri S.p.A. has already implemented berths providing power supply to maxi-yachts. Contact Information For further information on the Venezia Terminal Passeggeri S.p.A. s Safety & Environment programs, please contact: Capt. Marco Zanforlin - RSPP (Safety & Environment) Ph. + 30 041 2403035

STATISTICS

STATISTICS A STATISTICAL OVERLOOK ON THE PORT OF VENICE In 2010 the Venezia Terminal Passeggeri S.p.A. has achieved the record of 2.075.175 global passengers with a growth of 193,08% in respect to 1997 and 1.426 calls in total. This result reasserts the quality of the services offered by the Passenger Port of Venice confirming it as one of the most strategically located and best organized passenger terminals of the Mediterranean Sea. The Port of Venice stretches over a surface altogether of more than 260.000 sq. m. of which the Terminals occupy 47.267 sq. m. The maritime basin in the Marittima area measures about 123.700 sq.m., the available terminals are 6 and the total quays length available is 3.277,48 m. (10752 11 ). CRUISES In the last ten years the Cruise Terminal of Venice has quintuplicated the number of cruise passengers rising from the tenth to the fourth position among the European cruise ports and, stands to the International analyst GP Wild, taking the 11th Worldwide position becoming first Homeport of the Mediterranean Sea, together with Barcellona. A dizzy growth that from 1997 to 2010 has registered a traffic increase of 439,99%. In 2010 the Venezia Terminal Passeggeri S.p.A. has achieved 1.617.011 cruise passengers increasing of 13,80% in respect to 2009. The success of the Cruise Port of Venice is due not only to the undoubted appeal of the lagoon city but above all to the extension works made on its facilities and to its capacity to offer efficient services. This positive trend fits in the context of a relevant growth of the cruise traffic at a Mediterranean level and specifically at an Italian level. FERRIES In 2010 the ferries activity in the Port of Venice has registered 357.813 passengers, 385 calls and 161.972 vehicles. These numbers confirms Venice as an ideal departure port to reach the East Mediterranean Sea, in fact daily departures and arrivals ensure the connection from/to the lagoon city and the Greek ports 12 months per year thanks to two important ferry lines. HIDROFOILS Venice represents an ideal departure port to visit the Croatian and Slovenian coasts, reachable in about three hours of navigation by fast hydrofoils and catamarans. The last season has registered 100.351 passengers and 412 calls. The facility dedicated to the fast connections to Croatia and Slovenia is the St.Basilio Terminal, easily reachable with public transportation from the Tronchetto area, the S.Lucia Railway station and the Piazzale Roma area. The hydrofoils and catamarans lines currently operating in the Port of Venice ensure, from April to October, daily departures and arrivals with the most popular destinations of the Istrian peninsula (Pula, Rovinj, Lošinj, Piran, Umag, Portorož, Rabac).

GLOBAL TRAFFIC YEAR CRUISE CALLS Cruise passengers FERRY CALLS Ferry passengers HYDROPHOILS & CATAMARANS CALLS Hydrophoils & catamarans passengers TOTAL OF CALLS TOTAL OF PASSENGERS 1997 206 299.450 440 331.950 451 76.647 1.097 708.047 1998 227 335.483 474 365.207 261 58.514 962 759.204 1999* 98 97.398 547 361.296 199 43.514 844 502.208 2000 200 337.475 606 468.026 296 67.738 1.102 873.239 2001 308 526.436 624 415.541 343 80.819 1.275 1.022.796 2002** 332 507.547 462 389.635 468 93.011 1.262 990.193 2003 450 689.836 423 340.970 533 93.407 1.406 1.124.213 2004 405 677.617 285 251.502 465 108.336 1.155 1.037.455 2005 447 815.153 516 446.376 451 103.846 1.414 1.365.375 2006 425 885.664 505 456.604 447 111.245 1.377 1.453.513 2007 510 1.003.529 432 386.345 441 113.497 1.383 1.503.371 2008 535 1.215.088 417 388.605 462 116.293 1.414 1.719.986 2009 543 1.420.980 394 357.664 435 109.127 1.372 1.887.771 2010 629 1.617.011 385 357.813 412 100.351 1.426 2.075.175 2010 2009 2008 2007 2006 2005 2004 2003 2002** 2001 2000 1999* 1998 1997 0 200.000 400.000 600.000 Cruise Pax Ferry Pax Hydrofoils Pax 800.000 1.000.000 1.200.000 1.400.000 1.600.000 * In 1999 the cruise passenger traffic was undermined by the political events in the Balkans. ** In 2002 the cruise passenger traffic was undermined by 11th September 2001 political events.

CONTACTS

PORT AUTHORITY AND LOCAL LAW ENFORCEMENT BODIES AUTORITÀ PORTUALE DI VENEZIA (VENICE PORT AUTHORITY) Santa Marta, Fabbricato 13-30123 Venice Ph. + 39 041 5334111 Fax + 39 041 5334254 E-mail: apv@port.venice.it AGENZIA DELLE DOGANE (CUSTOMS) UFFICIO DELLE DOGANE DI VENEZIA Via Banchina dell Azoto, 15/1-30175 Marghera - Venice Ph. +39 041 2510211 Fax +39 041 2510216 E-mail: dogane.venezia@agenziadogane.it AGENZIA DELLE DOGANE (CUSTOMS) UFFICIO DELLE DOGANE DI VENEZIA AREA VERIFICHE E CONTROLLI TERRITORIALI (A.V.C.T.) - MARITTIMA Località Tronchetto, Fabbricato 255-30135 Venice Ph. +39 041 5334690 Fax +39 041 5200938 E-mail: dogane.venezia.verifiche@agenziadogane.it GUARDIA DI FINANZA: COMANDO GRUPPO DI VENEZIA (REVENUE GUARD CORPS) Via F.lli Bandiera, 4-30170 Marghera Venice Ph./Fax +39 041 931411 CAPITANERIA DI PORTO GUARDIA COSTIERA DI VENEZIA (COAST GUARD) Dorsoduro 1408-30123 Venice Ph. +39 041 2405711 Fax +39 041 2405730 E-mail: venezia@guardiacostiera.it POLIZIA DI STATO (IMMIGRATION POLICE) UFFICIO DI POLIZIA DI FRONTIERA PRESSO GLI SCALI MARITTIMO ED AEREO DI VENEZIA Sestiere di S. Croce 491-30135 Venice Ph. +39 041 2723211 Fax +39 041 2723213 E-mail: polmare.ve@poliziadistato.it UFFICIO DI SANITÀ MARITTIMA E AREA DI VENEZIA (PORT HEALTH AUTHORITY) Via Matteotti 63-30031 Dolo - Venice Ph. +39 041 5102377 Fax +39 041 5202866

SHIPPING AGENCIES CRUISES A. Dal Bon & C. S.a.s. Via C. Rossarol, 13/E - 30175 Marghera - Venezia Ph. +39 041 5380815 - Fax +39 041 5381118 E-mail: adalbon@adalbon.it www.adalbon.it Agenzia Favret S.r.l. Via Appia, 20-30173 Mestre - Venezia Ph. +39 041 8821102 - Fax +39 041 8620776 E-mail: ope@favret.it www.favret.it Bassani S.p.A. Santa Marta, Fabbricato 17-30123 Venezia Ph. +39 041 2727860 - Fax +39 041 5230336 E-mail: shipping@bassani.it www.bassani.it Cemar S.r.l. Zattere, 1473/A - 30123 Venezia Ph. +39 041 5203600 - Fax +39 041 5287258 E-mail: venezia@cemar.it www.cemar.it F.lli Cosulich S.p.A. Via Banchina dell Azoto, 15/A - 30175 Marghera - Venezia Ph. +39 041 5098011 - Fax +39 041 5098025/5388763 Tlx +39 051 940 78175 COVEG (via U.K.) E-mail: info@ve.cosulich.it www.cosulich.it G. Radonicich & C. S.r.l. Via della Pila, 19/21-30175 Marghera - Venezia Ph. +39 041 2525511 - Fax +39 041 2525520 E-mail: tramps@radonicich.it www.radonicich.it Hugo Trumpy Adriatica S.r.l. Banchina dell Azoto, 15-30175 Marghera - Venezia Ph. +39 041 2911970/2911911 - Fax +39 041 2911930 E-mail: hugotrumpy.vce@duodo.eu www.hugotrumpy.com Le Navi Veneto S.r.l. Viale Ancona, 22-30172 Mestre - Venezia Ph. +39 041 2500911 - Fax +39 041 2500988 E-mail: lenavi_itvce@msclenavi.it Medov S.r.l. Zattere, 1473/A - 30123 Venezia Ph. +39 041 5203600 - Fax +39 041 5287258 E-mail: venice@medov.it www.medov.it Mirco Santi S.r.l. Via Torino, 151/A - 30172 Mestre - Venezia Ph. +39 041 2589600 - Fax +39 041 2589699 Tlx +39 051 940 78222 E-mail: shipping@mircosanti.it www.mircosanti.com Servizi Portuali Adriatico S.r.l. Via Jacopo Salamonio, 3-30175 Marghera - Venezia Ph. +39 041 5383136 - Fax +39 041 5383145 E-mail: info@spashippingagency.com; agency@spashippingagency.com www.spashippingagency.com Tositti & Cambiaso - Risso S.r.l. Santa Marta, Fabbricato 16-30123 Venezia Ph. +39 041 2712650 - Fax +39 041 2712555 E-mail: cruise@vegaservice.net

FERRIES Anek Lines Italia S.r.l. Stazione Marittima - Magazzino 123-30135 Venezia Ph. +39 041 5286522 - Fax +39 041 2419247 E-mail: info@anekitalia.com www.anekitalia.com Minoan Agencies Venezia S.r.l. Stazione Marittima - Magazzino 123-30135 Venezia Ph. +39 041 2407150 - Fax +39 041 2407180 E-mail: booking@minoanlines.it Tositti S.r.l. Santa Marta, Punto Franco, Fabbricato 17-30123 Venezia Ph. +39 041 2712543 - Fax +39 041 5205060 E-mail: tosittiferries@vegaservice.net www.tositti.it HYDROFOILS Nova Mar S.r.l. Corso del Popolo, 96-30172 Mestre - Venezia Ph. +39 041 5322883 - Fax +39 041 5321000 Tlx 94078384 NOVAG (via UK) E-mail: massimo@novamarltd.com www.novamarsrl.com Blue Venice Shipping S.r.l. (per COMMODORE CRUISES) Via Torino, 151/A - 30172 Mestre - Venezia Ph. +39 041 2589901 - Fax +39 041 2589699 E-mail: info@commodore-cruises.hr; shipping@bluevenice.com www.commodore-cruises.hr Agenzia Mirco Santi S.r.l. (per VENEZIA LINES) Via Torino, 151/A - 30172 Mestre - Venezia Ph. +39 041 2589600 - Fax +39 041 2589699 E-mail: shipping@mircosanti.it www.mircosanti.com www.venezialines.com

PORT SERVICES APV INVESTIMENTI S.p.A. Dorsoduro St. Marta, Fabbricato Portuale 16-30123 Venezia Ph. +39 041 5334159 - Fax +39 041 5334180 www.apvinvest.it ASSOCIAZIONE AGENTI E MEDIATORI MARITTIMI DELLA PROVINCIA DI VENEZIA Galleria Giacomuzzi, 6-30174 Mestre - Venezia Ph. +39 041 5042015 - Fax +39 041 2394344 ASSOCIAZIONE AGENTI RACCOMANDATARI E MEDIATORI MARITTIMI DEL VENETO Via Fapanni, 37/6-30174 Mestre - Venezia Ph. +39 041 950235 - Fax +39 041 5054287 E-mail: info@assoagentiveneto.eu ASSOCIAZIONE IMPRESE DI SPEDIZIONE VENEZIA Via Fapanni, 37/6-30174 Mestre - Venezia Ph. +39 041 950235 - Fax +39 041 5054287 E-mail: info@assosped.it ASSOCIAZIONE SPEDIZIONIERI DOGANALI COMPARTIMENTO DI VENEZIA C.so del Popolo, 179-30172 Mestre - Venezia Ph. +39 041 5313638 - Fax +39 041 5313638 E-mail: giorgiorottigni@hotmail.com CORPORAZIONE PILOTI ESTUARIO VENETO (PILOTS) Strada della Droma, 126-30126 Alberoni - Venezia Ph. +39 041 2207011 - Fax +39 041 731313 E-mail: info@pilotivenezia.it CONEPO SERVIZI S.c.a.r.l. TRASPORTI E SERVIZI AMBIENTALI Via Malcontenta, 32-30176 Marghera - Venezia Ph. +39 041 921377/932460 - Fax +39 041 934211/933367 E-mail: info@conepo.it www.conepo.it GUARDIE AI FUOCHI DEL PORTO DI VENEZIA S.c.p.a. Via F.lli Bandiera, 55/int. 6-30175 Marghera - Venezia Ph. +39 041 920100 - Fax +39 041 2529350 E-mail: amministrazione@guardieaifuochi.it www.guardieaifuochi.it Centro Operativo: Via dell Elettronica, 7-30176 Malcontenta - Venezia NETHUN S.p.A. Marittima - Fabbricato 103-30135 Venezia Ph. +39 041 5334830 - Fax +39 041 5334838 E-mail: info@nethun.it www.nethun.it NUOVA COMPAGNIA LAVORATORI PORTUALI DI VENEZIA Soc. Coop. Via del Commercio - Fabbricato 362-30175 Marghera - Venezia Ph. +39 041 5334401 - Fax +39 041 5334402 E-mail: clpvenezia@portofvenice.net GRUPPO ORMEGGIATORI DEL PORTO DI VENEZIA S.c.a.r.l. (MOORERS) Dorsoduro, 1510-30123 Venezia Ph. +39 041 5223868/2764 - Fax +39 041 5221447 E-mail: ufficio@ormeggiatorivenezia.it www.ormeggiatorivenezia.it PANFIDO RIMORCHIATORI RIUNITI & C. S.r.l. (TUG BOATS) Ufficio Amministrativo: Riva degli Schiavoni, 4164-30122 Venezia Ph. +39 041 5204422 - Fax +39 041 5223561 E-mail: cmv@rrpanfido.it Ufficio Operativo: Via dell Elettrotecnica, 10-30175 Marghera - Venezia Ph. +39 041 5485511 - Fax +39 041 5485510 E-mail: logistica@rrpanfido.it PORTABAGAGLI DEL PORTO DI VENEZIA Soc. Coop. (PORTERS) Marittima Fabbricato 103-30135 Venezia Ph. +39 041 5334734 - Fax +39 041 5334735 E-mail: info@portabagaglidelporto.it portabagagli@hotmail.com www.portabagaglidelporto.it