Stanley NT500 System. NT500 Transport Guide

Stanley NT500 System NT500 Transport Guide

NT500 Transport Guide Credits/Copyright Copyright 2007 Stanley Security Solutions, Inc. and Stanley Logistics, Inc. All rights reserved. Printed in the United States of America. Information in this document is subject to change without notice and does not represent a commitment on the part of Stanley Security Solutions, Inc. The software described in this document are furnished under a license agreement or nondisclosure agreement. This publication is intended to be an accurate description and set of instructions pertaining to its subject matter. However, as with any publication of this complexity, errors or omissions are possible. No part of this manual and/or databases may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or information storage and retrieval systems, for any purpose, without the express written permission of Stanley Security Solutions, Inc. This document is distributed as is, without warranty of any kind, either express or implied, respecting the contents of this book, including but not limited to implied warranties for the publication s quality, performance, merchantability, or fitness for any particular purpose. Neither Stanley Security Solutions, Inc., nor its dealers or distributors shall be liable to the user or any other person or entity with respect to any liability, loss, or damage caused or alleged to be caused directly or indirectly by this publication. The Best Access Systems logo is a registered trademark of Stanley Security Solutions, Inc. Microsoft, Windows, and ActiveSync are registered trademarks of Microsoft Corporation. Written and designed by Stanley Security Solutions, Inc. and Avalon Group, Inc.,. T81634/ Rev ER-7991-12 June 2007

Getting started. Contents This guide describes how to use your Stanley NT500 Transport software. The following topics are covered. Getting started... 1 Programming controllers... 2 Retrieving event history... 6 Using diagnostics features... 8 Introducing NT500 Transport The NT500 Transport software application lets you: program NT500 Controllers (door control panels) by transferring controller settings from Stanley NT500 transfer event history from NT500 Controllers to Stanley NT500 view diagnostics information for NT500 Controllers. In addition, you can use NT500 Transport to unlock an NT500 Controller without using a card or PIN. You also can change the controller s mode of operation. The term NT500 Controllers includes two types of controllers that can be configured in essentially the same manner: AC301 Locks (cylindrical, mortise, and exit trim) AC512 Controllers. Note: This guide contains instructions for transferring information to and from NT500 Controllers using a PDA. For instructions on how to transfer information to and from NT500 Controllers using a laptop computer, see the NT500 Getting Started Guide (T81634). Hardware and software requirements Use the following checklist to make sure that you have the items necessary to install and use NT500 Transport. PC running Stanley NT500 and Stanley Service Manager For detailed requirements, see the NT500 Getting Started Guide. the Stanley NT500 installation CD NT500 Transport Guide a personal digital assistant (PDA) Note: For a list of recommended PDAs and PDA requirements, visit www.bestaccess.com, or contact your Stanley Security Solutions Representative. standard accessories for the PDA (provided with the PDA) means of making an ActiveSync connection between the NT500 PC and PDA programming cable for connecting NT500 Controllers to the serial cable (BASD-CAB) serial cable for connecting the programming cable to the PDA (available from your PDA vendor) temporary operator card for NT500 Controllers (provided with the controllers) Installing NT500 Transport Before you can install NT500 Transport, you must establish a connection between the PDA and the NT500 PC. For optimum performance using NT500 Transport, we recommend that you use a direct USB connection through ActiveSync between the PDA and PC. See the manufacturer s instructions to establish the ActiveSync connection. To install NT500 Transport NT500 Transport is provided on the Stanley NT500 installation CD. Perform these steps: 1 Make sure that a connection is established between the PDA and the NT500 PC using ActiveSync. Note: When ActiveSync is running, the ActiveSync icon, shown in the taskbar on the PC s desktop, is green. 2 Insert the Stanley NT500 installation CD into the PC s CD drive. 3 On the PC, click Start, then Run. The Run window appears. 4 Click Browse and locate the PDA Transport Sync folder on the CD. 5 Select Setup.exe and click Open. 6 In the Run window, click OK. The NT500 Transport Setup wizard appears. 7 Follow the instructions that appear on the screen. 1

NT500 Transport Guide Programming controllers Figure 1 Figure 2 Stanley NT500 Hardware menu Download offline channels window. Programming overview To program an NT500 Controller, you need to: Define channel, controller and door settings for the controller using Stanley NT500. For more information, see the NT500 Getting Started Guide. Note: Multiple controllers can share the same channel if they are located in the same timezone. Transfer the controller settings from the PC to the PDA. See the next section. Transfer the controller settings from the PDA to the controller. See page 3. Transfer the diagnostic information from the PDA to the PC. See page 6. Transferring controller settings from the NT500 PC to the PDA After you have used Stanley NT500 to create the controller settings for the controllers you want to program, you can transfer the controller settings from the NT500 PC to the PDA. Perform these steps: 1 Establish a connection between the PDA and PC using ActiveSync. Note: When ActiveSync is running, the ActiveSync icon, shown in the taskbar on the PC s desktop, is green. 2 On the PDA, make sure NT500 Transport is not running. To exit NT500 Transport, tap View, then Exit. 3 On the PC, launch Stanley NT500. Note: Stanley Service Manager must be running. 4 From the Navigator tab in Stanley NT500, click Hardware. See Figure 1. 5 Click the Hardware menu, then Download offline channels... See Figure 1. A message appears showing the channels that will be downloaded from Stanley NT500 to the PDA. See Figure 2. 6 Remove the check from the checkbox for any channels that you do not want to download. Then click Next. 7 When the transfer is complete, a message appears stating, Complete. Click OK. 8 To disconnect the PDA from the PC, disconnect the network cable from the Ethernet cable or the data jack. 2

Programming controllers NT500 Transport Guide Transferring settings from the PDA to a controller The sections below provide instructions for sending controller settings to an NT500 Controller. To connect the PDA to a controller See Figure 3 and perform these steps: 1 Connect the serial cable to the PDA. 2 Connect the serial cable to the programming cable. 3 Connect the programming cable to the controller s communication port. The connector snaps into place. To start NT500 Transport 1 On the PDA, tap Start, then Programs, then PDA Transport Sync. The Login screen appears, as shown in Figure 4. 2 Enter your NT500 Login Name and Password. Then tap Log on. The NT500 Transport Main screen appears, as shown in Figure 5. PDA Serial cable Communication port Programming cable Figure 3 Connecting the PDA to a controller Figure 4 Login screen Figure 5 NT500 Transport Main screen 3

NT500 Transport Guide Programming controllers Figure 6 Figure 7 Diagnostic information screen Database information screen To transfer controller settings to a controller 1 Connect the PDA to the controller. See page 3. 2 Start NT500 Transport. See page 3. 3 If you are programming the controller for the first time, complete the following steps to identify and configure the controller: a From the NT500 Transport Main screen on the PDA, tap Controller, then Identify. A message appears stating, Please check the connection or wake the controller. b Press a key or use a card to activate the controller. Note: If you are connecting to an AC512 Controller, you do not need to activate the controller. The diagnostic information for the controller appears. See Figure 6. c Tap View, then Database. The channel and controller information for the site appears. See Figure 7. d Navigate to the controller you want to configure and highlight it. You can expand the channels to view the controllers in each channel. To expand a channel, tap the plus sign (+) to the left of the channel. To collapse a channel, tap the minus sign ( ) to the left of the channel. e Tap Controller, then Configure. A message appears stating, Configure controller Controller Name with Serial Number? Tap Yes. The controller record is updated with the diagnostic information from the controller. 4 If you are updating the settings for the controller, complete the following steps to identify the controller: a From the NT500 Transport Main screen on the PDA, tap Controller, then Identify. A message appears stating, Please check the connection or wake the controller. b Press a key or use a card to activate the controller. Note: If you are connecting to an AC512 Controller, you do not need to activate the controller. The channel and controller information for the site appears. See Figure 7. 4

Programming controllers c Navigate to the controller you want to update and highlight it. Note: The appropriate controller may be highlighted automatically. You can expand the channels to view the controllers in each channel. To expand a channel, tap the plus sign (+) to the left of the channel. To collapse a channel, tap the minus sign ( ) to the left of the channel. 5 Connect to the controller: a Tap Controller, then Connect. A message appears stating, Please check the connection or wake the controller. b Press a key or use a card to activate the controller. Note: If you are connecting to an AC512 Controller, you do not need to activate the controller. A message appears stating, Successfully connected to controller Controller Name. Tap OK. The PDA begins transferring the selected controller settings to the controller. A message appears stating, Successfully sent the database to controller Controller Name. Tap OK. A message appears stating, Successfully collected the events from controller Controller Name. Tap OK. The transfer is complete and the diagnostic information for the controller appears. 6 To end communications with the controller, tap Controller, then Disconnect. A message appears stating, Disconnected from controller Controller Name. Tap OK. 7 To disconnect the PDA from the controller, press the button on the programming cable connector and unplug the programming cable from the controller s communication port. See Figure 8. To exit NT500 Transport Tap View, then Exit. Figure 8 Button on the programming cable connector NT500 Transport Guide Disconnecting the programming cable from the controller 5

NT500 Transport Guide Programming controllers Figure 9 Synchronization window Transferring diagnostic information from the PDA to the NT500 PC 1 On the PC, launch Stanley NT500. Note: Stanley Service Manager must be running. 2 On the PDA, make sure NT500 Transport is not running. To exit NT500 Transport, tap View, then Exit. 3 Establish a connection between the PDA and the PC using ActiveSync. Note: When ActiveSync is running, the ActiveSync icon, shown in the taskbar on the PC s desktop, is green. 4 When the connection has been established, a message appears stating, There are new files that require to be synchronized. Click OK. See Figure 9. The PDA automatically transfers all diagnostic information and event history to the PC. 5 When the transfer is complete, a message appears stating, Complete. Click OK. 6 You can now disconnect the PDA from the PC.. Event history retrieval overview To retrieve and view event history from an NT500 Controller, you need to: Transfer the event history from the controller to the PDA. See the next section. Transfer the event history from the PDA to the NT500 PC. See page 8. Use Stanley NT500 to view the event history. See page 8. You can retrieve event history from multiple controllers and then transfer all of the records to the PC at the same time. 6

Retrieving event history Transferring event history from a controller to the PDA 1 Connect the PDA to the controller. See page 3. 2 Start NT500 Transport. See page 3. 3 Identify the controller. See Step 4 on page 4. 4 Connect to the controllers: a Tap Controller, then Connect. Note: If you are connecting to an AC512 Controller, you do not need to activate the controller. A message appears stating, Please check the connection or wake the controller. b Press a key or use a card to activate the controller. A message appears stating, Successfully connected to controller Controller Name. Tap OK. The controller begins transferring its event history to the PDA. A message appears stating, Successfully collected the events from controller Controller Name. Tap OK. The transfer is complete and the diagnostic information for the controller appears. See Figure 6. 5 To view the event history on the PDA, tap View, then Events. In the drop-down list under Controller, tap the controller name. 6 The event history for the controller appears. See Figure 10. 7 To end communications with the controller, tap Controller, then Disconnect. A message appears stating, Disconnected from controller Controller Name. Tap OK. 8 To disconnect the PDA from the controller, press the button on the programming cable connector and unplug the programming cable from the controller s communication port. See Figure 8 on page 5. Figure 10 Event history screen NT500 Transport Guide 7

NT500 Transport Guide Retrieving event history Transferring event history from the PDA to the NT500 PC 1 On the PC, launch Stanley NT500. Note: Stanley Service Manager must be running. 2 On the PDA, make sure NT500 Transport is not running. To exit NT500 Transport, tap View, then Exit. 3 Establish a connection between the PDA and the PC using ActiveSync. Note: When ActiveSync is running, the ActiveSync icon, shown in the taskbar on the PC s desktop, is green. 4 When the connection has been established, a message appears stating, There are new files that require to be synchronized. Click OK. See Figure 9. The PDA automatically transfers all event history to the PC. 5 When the transfer is complete, a message appears stating, Complete. Click OK. 6 You can now disconnect the PDA from the PC. Viewing event history on the NT500 PC After you have transferred event history from the PDA to the NT500 PC, you can use Stanley NT500 to view the event history. To view the event history on the NT500 PC, perform these steps: 1 On the PC, launch Stanley NT500. Note: Stanley Service Manager must be running. 2 Click the Tools menu, then Event Log. The event history appears.. Diagnostics overview You can use NT500 Transport to view diagnostic information for a controller. Figure 6 shows an example of the diagnostics information provided. The table below describes each of the fields in the Diagnostics screen. This field Serial Number Firmware ID Shows Serial number for the controller. Technical support personnel may ask you to provide this information. ID indicating the type of firmware in the controller. Technical support personnel may ask you to provide this information. Firmware Version Version number of the controller s firmware. Technical support personnel may ask you to provide this information. Main Battery Current power level of the controller s battery pack. If the main battery is Bad, you should replace it. Power Status This field is intended for future use. Backup Battery Current power level of the controller s coin cell battery, used to back up the controller s memory if the main battery pack dies or is disconnected. If the backup battery is Bad, you should replace it. Diagnostic Code Number indicating firmware conditions, such as firmware resets, that have occurred at the controller since the diagnostics code was last cleared. The code 00000000 means no conditions have occurred. Technical support personnel may ask you to provide this information. To clear the diagnostics code, see page 11. Use Count Number of times access was granted since the use count was last reset. To reset the use count, see page 11. Security Mode Mode of operation that determines what type of access is provided at the door. For more information, see Changing a controller s mode on page 9. Access Mode Token and PIN combination that unlocks the controller. For more information, see Changing a controller s mode on page 9. 8

Using diagnostics features Viewing diagnostic information 1 Connect the PDA to the controller. See page 3. 2 Start NT500 Transport. See page 3. 3 Identify the controller. See Step 4 on page 4. 4 Connect to the controller. See Step 4 on page 7. The diagnostic information for the controller appears. See Figure 6 on page 4. Note 1: To view diagnostic information after viewing any other screen in NT500 Transport, tap View, then Diagnostics. Note 2: To perform other activities while connected to the controller, see: Changing a controller s mode on page 9 Unlocking a door temporarily on page 11 Resetting the use count on page 11 Clearing the diagnostics code on page 11. 5 To end communications with the controller, tap Controller, then Disconnect. A message appears stating, Disconnected from controller Controller Name. Tap OK. 6 To disconnect the PDA from the controller, press the button on the programming cable connector and unplug the programming cable from the controller s communication port. See Figure 8 on page 5. Changing a controller s mode When an NT500 Controller s mode of operation is determined by its programming, the diagnostics information for the controller indicates that the controller s security mode and access mode are Normal. You can use the PDA to select a specific security mode for a controller and override its programming. The selected security mode remains in effect for a selected period of time until you restore the security mode to Normal. For example, during an emergency you might set a controller s security mode to Open so that emergency personnel can access the room. When the emergency is over, you can set the controller s security mode to Normal to restore the controller to its programming. NT500 Transport Guide The following security modes are available: Normal. The controller s security mode is determined by its programming. Open. The door is unlocked. Secured. The door is locked and only can be accessed using the selected access mode (token/ PIN combination). After the door is accessed, it remains locked. First Token Open. The door is locked until it is accessed using the selected access mode (token/ PIN combination). After the door is accessed, it remains unlocked until a pre-programmed relock time. Bolted. The door is locked. All tokens and PINs are denied access unless an unbolt privilege is set for a cardholder. You can also use the PDA to set an access mode for the controller. The access mode determines the specific token and PIN combination that unlocks the controller. The selected access mode remains in effect until the next programmed mode transition. The following access modes are available: Normal. The controller s access mode is determined by its programming. PIN. Any valid PIN programmed in the controller s database can access the controller. Token. Any valid card or fob programmed in the controller s database can access the controller. PIN or Token. Any valid PIN, card or fob programmed in the controller s database can access the controller. PIN and Token. Any valid PIN and card combination programmed in the controller s database can access the controller. 9

NT500 Transport Guide Using diagnostics features Figure 11 Door mode settings screen To change a controller s security mode or access mode, perform these steps: 1 If you have already identified and connected to the controller using NT500 Transport, go to Step 2. If you have not identified and connected to the controller using NT500 Transport, perform Step 4 and Step 5 on page 4. 2 If you are connecting to an AC512 Controller, select the door whose mode you want to change from the drop-down list on the diagnostic information screen. 3 Tap Door, then Set Mode. See Figure 11. 4 In the drop-down list under Security Mode, select the security mode that you want. 5 To enable the security mode indefinitely, check the Indefinitely checkbox. To enable the security mode for a selected number of minutes, tap the Up arrow until the desired number of minutes is displayed. 6 In the drop-down list under Access Mode, select the access mode you want. 7 To require two tokens to unlock the controller, check the Two key access checkbox. 8 Tap OK to change the controller s mode. A message appears stating, The mode command has been sent. Tap OK. 9 When you have finished using diagnostics features, end communications with the controller by tapping Controller, then Disconnect. A message appears stating, Disconnected from controller Controller Name. Tap OK. 10 To disconnect the PDA from the controller, press the button on the programming cable connector and unplug the programming cable from the controller s communication port. See Figure 8 on page 5. 10

Using diagnostics features Unlocking a door temporarily You can use the PDA to unlock a door for the default duration programmed for a controller. This feature is useful when you need to access the inside of the door to replace the controller s batteries or perform other maintenance for the controller. To unlock a door temporarily, perform these steps: 1 If you have already identified and connected to the controller using NT500 Transport, go to Step 2. If you have not identified and connected to the controller using NT500 Transport, perform Step 4 and Step 5 on page 4. 2 Tap Door, then Unlock Once. The controller unlocks for the default duration programmed for the controller, letting you open the door. A message appears stating, Door unlock command sent. Tap OK. 3 When you have finished using diagnostics features, end communications with the controller by tapping Controller, then Disconnect. A message appears stating, Disconnected from controller Controller Name. Tap OK. 4 To disconnect the PDA from the controller, press the button on the programming cable connector and unplug the programming cable from the controller s communication port. See Figure 8 on page 5. Resetting the use count Every NT500 Controller counts the number of times access is granted to a token or PIN since the use count was last reset. You can use this count to track how often a controller is used during a selected time frame. To reset the use count for a controller, perform these steps: 1 If you have already identified and connected to the controller using NT500 Transport, go to Step 2. If you have not identified and connected to the controller using NT500 Transport, perform Step 4 and Step 5 on page 4. 2 Tap Door, then Reset Use Count. The controller s use count is reset to 0. A message appears stating, User count has been reset. Tap OK. NT500 Transport Guide 3 When you have finished using diagnostics features, perform Step 3 and Step 4 of Unlocking a door temporarily. Clearing the diagnostics code The controller s diagnostics code indicates firmware conditions, such as firmware resets, that have occurred at the controller since the diagnostics code was last cleared. To clear a controller s diagnostics code, perform these steps: 1 If you have already identified and connected to the controller using NT500 Transport, go to Step 2. If you have not identified and connected to the controller using NT500 Transport, perform Step 4 and Step 5 on page 4. 2 Tap Controller, then Synchronize, then Reset Diagnostics. The diagnostics code is reset to 00000000. A message appears stating, Diagnostic code has been reset. Tap OK. 3 When you have finished using diagnostics features, perform Step 3 and Step 4 of Unlocking a door temporarily. 11

NT500 Transport Guide 12 2007 Stanley Security Solutions, Inc. T81634/Rev ER-7991-12 June 2007