AudioCodes One Box 365 Training Kathy Birch Product Sales Manager, Westcon Alan Percy Sr. Director of Strategic Marketing, North America, AudioCodes
October 2014 AudioCodes One Box 365 Giving Voice to Office 365 Customers
Agenda One Box 365 Overview Technical Overview Deploying One Box 365 Management Tools Support Model Partner Training Total Cost of Ownership Promotion and more...
Overview
T3i Report on Microsoft Lync 2013 Enterprise Preferred Vendors for IP-PBXs Before Microsoft Entered the Enterprise Voice Market vs. Currently T3i Group studied two research panels, one consisting of more than 7,000 Enterprise decisionmakers and a second panel with more than 6,000 SMB decision-makers.
T3i Report on Microsoft Lync 2013 SMB Status on Trialing Microsoft Lync: Your Target Market T3i Group studied two research panels, one consisting of more than 7,000 Enterprise decisionmakers and a second panel with more than 6,000 SMB decision-makers.
One Voice for Lync AudioCodes has the broadest portfolio of Lync certified products, applications and services in the market today
Introducing AudioCodes One Box 365 AudioCodes is pleased to introduce the latest addition to the One Voice for Lync family that simplifies and accelerates Lync voice deployments for Office 365 Audiocodes One Box 365: An appliance-based Lync enterprise voice solution for Office 365 customers Ideal for customers who are looking to Lync s enterprise voice features for PBX replacement, but want to keep the Microsoft productivity software in the cloud
A Look Inside Maximum OneBox capacity Topology Including preinstalled: 200 Users Standalone appliance, built on top of a Mediant 800B Gateway Lync Server Standard Edition: Front End Server Mediation Server Monitoring Server Active Directory Connector Edge Server (Separate Ethernet Port) Windows Server and SQL Server Management and Configuration application TDM Up to 60 channels: 2 x E1/T1, Up to 8 BRI, 12 FXS, 12 FXO SBC Up to 250 Sessions Ideal for small projects, multisite customers or remote branches Larger site capacity can be served using multiple units Suitable for TDM or SIP Trunking Lync Server and CAL (or Office 365 E4) Licenses are not included Reverse-Proxy and Office Web Apps not included
Solution Complemented with Lync IP Phones 420HD IP-Phone 430HD IP-Phone 440HD IP-Phone Benefit from full integration with Microsoft Unified Communications Qualified HD VoIP as Lynccompatible Now Available with 2.0.7 Full support for Microsoft's RTA Provisioning via Lync Lync presence indication Enhanced Better Together support over Ethernet and Boss Admin Simple, secure sign-in Lync contacts displayed on LCD screen (440HD model) Optional tablet expansion for attendant console* * roadmap
One Stop Shop Solution AudioCodes One Box 365 is delivered with Lync qualified IP Phones and with different installation and support service options Lync Appliance End-Point Devices Installation Services Support and Remote Monitoring
Flexibility for Real Life Scenarios SMB full site deployment Enterprise production pilot/poc Branch deployment for full WAN survivability Stacked or paired OneBox for bigger sites and redundancy Enterprise deployment (OneBox Enterprise Edition)
The AudioCodes One Box 365 Advantages AudioCodes One Box 365 is the most complete enterprise voice enabling solution for Office 365 E4 customers. Among the benefits: Full UC and Voice Features: It provides IM/P, conferencing and full enterprise voice features for PBX replacement without compromising the benefits of the cloud. Survivability: Full-feature survivability with on-premise appliance Fast Deployment: The simplified architecture and GUI accelerate deployments from weeks to days (or even few hours) From One Vendor: The different components were built and tested to work together. One-stop-shop piece of mind, simplifies procurement, testing and support. Flexible Business Model: built to fit different partner delivery models and Lync voice skills and can be managed remotely.
Sample Full Package Pricing (MSRP) Full End-to-end 100 user solution, including: One Box 365 (1 E1/T1, 4FXS) 100 x One Box User Licenses 90 Lync Qualified IP Phones (420HD) 10 Lync Qualified Premium IP Phones (440HD) Remote installation services 9x5 Support (1st year) $37,388 Also available in monthly payments*, including: All of the above plus Lync Server License (via LAR) 9x5 Support for 3 years Reseller Margin: up to 25% $14.91 user/month *In partnership with Microsoft Payment Solutions. Indicative quotes subject to change and credit approval. 36 months contract. Not available in all regions.
Technical Overview
One Box Key Technical Features One system administrator interface Systems Configuration Users Setup Management Suite Resource forest topology Own Active Directory controller No impact on customer s Active Directory proprietary AD connector for Lync enabling many forests Integrated Hybrid Gateway/SBC TDM Connection SIP Trunking
One Box 365 Front View OneBox dimensions: 32 x 34.5 cm (12.6 x 13.6 inches) x 1U USB Interface: Optional 3G/4G backup WAN Telephony interfaces Options (60 voice channels): 2 x E1/T1 Up to 8 BRI Up to 12 FXS Up to 12 FXO WAN interface options: GE Copper 100/1000 SFP ADSL2+/VDSL2 SHDSL T1/E1 LAN interfaces Up to 4 Gigabit Ethernet PoE LAN interfaces Up to 8 Fast Ethernet PoE Note: Figure used for illustration purposes. Number and type of port interfaces depends on the ordered model.
One Box 365 Rear View OSN Server VGA VGA port for connecting to a monitor (screen). OSN Server USB 3 USB ports for connecting computer peripherals (e.g., mouse and keyboard). OSN Server GE1/GE2 2 Gigabit Ethernet ports for connecting directly to the OSN server. For example, one port can be connected to the LAN (to IP Phones) and the second port to the WAN interface (to an IP PBX). Public (DMZ) LAN GE1 connecting the Edge Server Note: Figure used for illustration purposes. Number and type of port interfaces depends on the ordered model.
One Box Configurations and Licensing M800B-V-1ET4S-OB 1 E1/T1 and 4 FXS. M800B-ESBC-4S-OB M800B-V-8B4S-OB 30 sessions SIP Trunk and 4 FXS 8 BRI and 4 FXS One Box Licensing Model: One time activation fee, including the first 25 users Fixed fee for each additional bulk of 25 users Available with free 30 day trial license for 25 users Licenses are permanent (do not expire) Microsoft Licenses Windows Servers: Included (OEM) SQL Server: Included (OEM) Lync Server: Not Included Lync CALs/E4: Not Included
One Box 365 vs Lync Online Telephony Feature Comparison Feature One Box 365 Users Lync Online Users Peer-to-Peer & PSTN calling, Emergency Dialing, Voice Mail Yes No Call hold, Transfer, Forwarding, Delegation & Team Calling Yes No IP Phones, USB Peripherals & Mobile call via work Yes No Direct SIP Interoperability with on-premises PBX Yes No Private Line, Common Area Phones Yes No Analog Devices, Enhanced 911 Yes No Call Parking, Unassigned Number Handling Yes No Call Center Integration & Response Groups Yes No Network Resiliency, Call Admission Control Yes No
Deploying One Box 365
What is One Box? Public IM Clouds DMZ Reverse Proxy UC endpoints Active Directory AOL Yahoo Skype Inbound Routing Persistent Chat Remote Users Data Audio/ Video SIP Front-End Server (IM, Presence) Outbound Routing Voice Mail Routing Backend SQL server QOE Monitoring Archiving CDR Federated Businesses Edge Server Mediation Server Exchange UM Office Web Apps (SIP-PSTN GW) Voicemail ITSP PSTN PRI PBX
Microsoft Approved Lync Deployment Types Lync Online Hybrid Deployment using split domain Lync Server
One Box and Office 365- Split Domain
Fast Configuration Thru Management Console Intuitive on-board GUI management system for Quick installation and configuration Setup user policies (individual and bulk) Setup Call forwarding and DLs
One Box 365 Management
Management Tools at Your Service Managing Lync Environment Adding, removing, changing user settings Managing policies, call forwarding, distribution lists Monitoring server reports Managing AudioCodes IP Phones Remote firmware updates Individual and bulk changes of interface language, favorite list (440HD), and more Monitor IP phone location, status, alarms and health Managing the Gateway and SBC Faults & Alarms Installation & Configuration Operations Monitoring the Network Voice Quality Monitoring Performance & Analysis Service Creation & Routing Some capabilities require the purchase of Elements Managment Service (EMS) and Session Experience Manager (SEM)
Training and Technical Documentation
Technical Documentations All documents available on www.audiocodes.com (Login Required) Deployment Guide Administration Guide Quick Start Technical Notes: Certificates Firewall port requirements Changing or adding SIP Domains
Installation and Support - Remote Training Item Course Description Student Profile Duration General Course Objectives Description : TR-OB-ONL-BSC Administering OneBox: An online introductory session that will demonstrate how to enable Enterprise forest users for the One Box Lync solution, using the onboard Management Suite Systems Engineers, Site Administrators who are responsible for the administration and implementation of the Microsoft Unified Communications network. 2 x half days The Administering OneBox for Lync online session will demonstrate the use of the OneBox management suite to Lync enable enterprise forest users. On completion of the course, students will be able to: Join a OneBox solution to an enterprise Active Directory Forest Demonstrate and understand the OneBox management suite for day by day operation. Be able to Add, Remove or Modify OneBox Lync users and configure them for basic telephony features. Check www.audiocodes.com for upcoming sessions
One Box 365 Support Model
Support Model Tier 1 Tier 2-4 End Customer Reseller AudioCodes Microsoft or Certified Support Partner Partner reseller is expected to deliver first level support to end customer and filter support tickets. All Lync Server related support requests should be handled by the partner or by Microsoft (Premier) AudioCodes support covers all HW components (including AudioCodes Lync phones) and AudioCodes software (SBC, Gateway, firmware) Optional: Advanced Hardware Replacement and Managed Spares
TCO Analysis
OneBox 365 Best TCO Solution for Lync Voice in Small to Mid-Sized Enterprises TCO Comparison - 4 options to add enterprise voice to O365: 1. Add Lync Plus Cal & servers to Std/Ent. CAL & Exchange on-prem. 2. Add O365 E4 Plan Plus CAL & servers for Lync system on-prem. 3. Combine O365 E3 Plan with cloudhosted Lync Enterprise Voice. (55%) 4. Combine O365 E4 plan with AudioCodes OneBox 365 on-prem. RESULTS: (68%) (62%) (41%) OneBox 365 + O365 E4 much less vs. Lync On-Prem (13%) (32%) OneBox 365 + O365 E4 slightly less than O365 plus cloudhosted Lync Ent. Voice 2014 KelCor Inc. and UniComm Consulting LLC Confidential 2014 KELCOR, INC. AND UNICOMM CONSULTING, LLC 35
OneBox 365 + Office 365 E4 Plan Competitive vs Standalone PBX Comparison of 200-User TCO Cases: OneBox 365 + O365 E4 Increment Typical SMB standalone IP-PBX with included UC features RESULTS: OneBox 365 + O365 E4 for 200 users: 12% Less vs. Standalone IP-PBX/UC Note: While the TCO comparison is apples to apples for each cost element, these two product types have very different feature content, requiring analysis of the organization s communications requirements. OneBox -12% 200 Users 2014 KelCor Inc. and UniComm Consulting LLC Confidential 2014 KELCOR, INC. AND UNICOMM CONSULTING, LLC 36
Based on our independent analysis Implications for System Integrators From 50 up to several hundred users, AudioCodes OneBox 365 is the most economical way to deploy Office 365 with Lync Voice Below approximately 50 users, a hosted Lync voice provider with per-user pricing will likely become more cost effective than OneBox 365. Office 365 + OneBox 365 may be competitive with a PBX deployment in midsized companies; however, make sure you evaluate the users needs carefully. This appears to be a huge opportunity for SMB and mid-market system integrators to add voice telephony for the 10 s of millions of Office 365 subscribers 2014 KelCor, Inc. and UniComm Consulting, LLC 37
Promotions and Incentives
One Box 365 Promotion for Partners Demonstration Incentive 1. Select a One Box 365 NFR Bundle Appliance IP Phones Services Optional software 2. Buy at Not For Resale Pricing 50% - 60% off MSRP depending on partner level 3. Install and Activate 4. Demonstrate Each qualified demonstration earns a $100 rebate 5. Register at: http://www.audiocodes.com/one-box-365-demo 6. Receive your rebate! See limitations and conditions
See you at the Irvine, CA Seattle, WA Dallas, TX Chicago, IL Atlanta, GA Washington New York Toronto, Ont http://www.audiocodes.com/events/one-box-365-north-american-roadshow