204 How to Prepare your SME for Presenting Online Karen Hyder Online Forum Moderator, The elearning Guild WWW.eLearningGuild.com
How to Prepare your SME for Presenting Online with Karen Hyder The elearningguild s DevLearn 2007 Karen Hyder Taught ESL Software trainer Train-the-trainer courses and certification training 88-93 91-96 96-99 My first online train-the-trainer Online coaching, training and event production elearning Guild Online Forums Wrote The Guild s Handbook on Synchronous e-learning 99 99-07 03-07 07 In this session, we ll use some physical and some online resources View my presentation on the screen I ll prompt you to respond by using colored index cards Shout out responses or type in Chat Page 1
Polls 0-3 Please AGREE to participate! No thanks, I ll just watch Ok. I m game I missed it. What are we agreeing to? Poll 1: What is your experience online? This is my first online session I ve attended a few synchronous sessions I support other people who present online I present online regularly Page 2
Poll 2: Which tools have you used? Adobe Acrobat Connect WebEx Elluminate GoTo Webinar Other? Please shout out. Poll 3: What s your role? Trainer/ Presenter Content developer/ Instructional Designer Host/ Moderator/ Tech support Producer/ Coach Other? Please Shout out. Key areas to prepare Presentation Software Content Participants Page 3
It s easy to work with Subject Matter Experts (SMEs) who have some good skills to start with. Poll 4: What do SMEs bring? Expertise in the field Patience Learner focus Online experience Other? Please Shout out. A true expert in his/her field Experienced Knows the lingo Presents anecdotal and statistical information Can respond to a variety of questions Page 4
An inspiring presenter Well-written presentation Leader/ Motivator Polished A confident speaker Authentic Accurate Articulate Animated Adaptable A patient technologist Properly setup Realistic Savvy Page 5
A learnerfocused teacher Adapts to learners needs and interests Engaging style Keeps it simple Prompts for interaction Experienced, but with a different software tool Has presented online Familiar with tools Good connection to the internet Tested headset Content adapted for online Everyone needs preparation Page 6
Typical objections Technology can fail in the middle of the session. People multitask during online sessions. I m not able to observe participants body language or eye contact to ensure that they are with me and learning. Learners don t have the attention span to stay online and stay interested. It s hard to keep track of everything that s happening during a session. My content won t work in this format. I don t like it. I can t connect with learners and build rapport like I can in person. It s easy for you. I can t do it. What I do isn t training, I do demos. My students don t want to participate. What does she need from you? She needs you to make it easy for her to successfully deliver her message in an online format Successful presenters need: 1. Reassurance 2. Comprehension 3. Structure 4. Learner response opportunities 5. Guidance 6. Practice 7. Confidence 8. Support 9. Feedback Page 7
1. Reassurance It s possible to communicate online Equipment and connection are functional Proper preparation is underway You ll provide help from start to finish You re a patient, gentle guide You ve mastered the logistics Equipment specs and setup Windows or Mac VoIP or Phone Wired internet access Suitable location Test your meeting connection https://na1.connect.acrobat.com/common/help/en/support/meeting_test.htm Page 8
2. Comprehension Basic understanding of software Features Options for learners Glossary terms Instructional design tips How to setup content How to use online features How to engage learners Acrobat Connect Professional features 26 WebEx features: Page 9
Elluminate features: 3. Structure Standard Intro-Close slides Session room templates Outlines/ Story boards Session room template Page 10
Intro-Close slides Logistical info Audio controls Schedule Tutorial slides How to participate Agreement Speaker Introduction Thank you What next? Follow up Objective Intro Background Case study details Sample Planning steps How to Tips Review Q&A How you ll present in Acrobat Connect Show agenda in PPT Ask participants for experience using a Poll PPT slides Application share finished product PPT slide Demo software interface Application sharing PPT things to remember while creating Polls that quiz participants on what they learned. Take questions from the participants Storyboard Page 11
4. Learner response opportunities Open questions (Chat or verbal) Closed questions (Chat, verbal or Poll) Test or Quiz Assignments Group activities How can we connect with learners? Phone or VoIP Control issues related to each Approach as a dialogue rather than a lecture Regularly prompt for input Creating questions Page 12
Development levels Who can define Levels D1? D2? D3? D4? Situational Leadership II Development level 2 Please list words that describe Development Level 2. Use the text tool on the WebEx annotation tool bar. Situational Leadership II Development level 2 Please list words that describe Development Level 2. Use the text tool on the WebEx annotation tool bar. Limited competence low confidence low commitment to the task verge of quitting Disillusioned Page 13
5. Guidance Recommend interaction options Offer correction on presentation skills, Instructional Design methods and language choices Respond from a participant point-of-view What s changed? Classroom Projected PPTs Documents Body language Verbal feedback Whiteboard/ flip chart Group discussion Eye contact Online tools Sharing File transfer Status indicators Phone or Voip Annotation tools Chat Well.. Comments Adapt methods If you say this in the classroom Show of hands if you have ever Share an example of your own Let s brainstorm Watch this and be prepared to respond to these questions Let me demonstrate I ll take you through the site and then allow time for you to explore on your own Use a #2 pencil The practice unit begins on page Turn to your neighbor and Use this online feature Polls Chat Whiteboard Media push Application share Web Tour Tests Asynchronous tasks Breakout rooms Page 14
To set up your audio 1. Use a headset. Desktop mics are noisy! 2. In the Camera and Voice pod, click the Start my camera and voice button 3. click Allow 4. Once you start the Camera and Voice, your mic is automatically locked ON (displays dark grey). Click the Hands Free (padlock) button to turn OFF. Control your own Microphone In the Camera and Voice pod, use the Hands Free (padlock) button to control your Microphone. When the button is darker grey or pushed in, your microphone is ON. Click the Hands Free (padlock) whenever you re not talking to turn the mic OFF. Adjust your microphone volume Right-click on a slide in Acrobat Connect, and choose Settings Click the blue microphone tab at the bottom (if necessary) to access Record audio controls Speak into the mic while moving the Record Volume slider. Click Close after the green bar on the left starts turning red. Page 15
6. Practice Set up session room Test all tools Walk through Rehearse Practice tips Practice several days in advance Stay in Role Invite pseudoparticipants Record the practice 7. Confidence Able to give presentation successfully Able to speak confidently Able to use tools competently Able to trust Host to help Able to engage learners throughout Page 16
8. Support Confirm technical function Setup materials Tracking document Offer reminders during session Introduce and Close session Provide presenter and learner support Identify presenter s responsibilities Presentation you focus on this" Software Content I ll focus on this" Participants Page 17
Sample support elements 9. Feedback Ask participants for feedback Note recommendations and praise Debrief and discuss details Identify areas to improve next time Sample feedback Page 18
Poll 5: What do you need to do next? Review these ideas Talk to my SMEs Get more organized Other? Respond to objections Technology can fail in the middle of the session. People multitask during online sessions. I m not able to observe participants body language or eye contact to ensure that they are with me and learning. It s hard to keep track of everything that s happening during a session. My content won t work in this format. It s easy for you. I can t do it. Learners don t have the attention span to stay online and stay interested. I can t connect with learners and build rapport like I can in person. I don t like it. What I do isn t training, I do demos. My students don t want to participate. Everyone needs preparation Page 19
What can you do to support your SMEs? 1. Reassurance 2. Comprehension 3. Structure 4. Learner response opportunities 5. Guidance 6. Practice 7. Confidence 8. Support 9. Feedback What questions do you have? Please shout out. Resources Contact Karen Hyder Online Event Producer and Speaker Coach khyder@elearningguild.com Visit www.elearningguild.com for Handbook on Synchronous e-learning (FREE ebook) 834 Tips for Successful Online Instruction (FREE ebook) 360 Research Report Synchronous Learning Systems (for Fee) and many articles, recorded sessions and resources (Membership) Page 20
Learn more about WebEx WebEx System requirements http://support.webex.com/support/system-requirements.html WebEx training http://university.webex.com/training/student/index.jsp WebEx Help http://howdoi.webex.com Dynametric Phone to PC audio device http://www.dynametric.com/webex_purchasing.html WebEx Free trial http://www.webex.com/go/choosetrial Learn more about Adobe Acrobat Connect Professional Adobe Acrobat Connect Professional datasheet http://www.adobe.com/products/acrobatconnectpro/productinfo/datasheet/ Install Shockwave player 9 (Flash player) http://www.adobe.com/shockwave/download/download.cgi Adobe Acrobat Connect Professional system requirements http://www.adobe.com/products/acrobatconnectpro/productinfo/systemreqs / Adobe Acrobat Connect Free trial https://onlineservices.adobe.com/account/?prod=adobe-com Learn more about Elluminate Live! Confirm setup and Download Java Web Start http://www.elluminate.com/jwsdetect/demos_events/jws_wizard.jsp Guides and references http://www.elluminate.com/support/docs/ Training http://www.elluminate.com/support/training/ Elluminate Live! trial version http://www.elluminate.com/free_trial.jsp Page 21
EDC07-204-Hyder-B Speaker Tracking Form Online event: Session number: Session Name: Session URL: Speaker Contact Information Presenter: Job Title: Primary Phone: Company: Phone During The Event: Contact (other than speaker) : Time Zone: Phone: Email: Email: Speaker Technical Set-up Prep Session Dates File Name(s)/Type(s): Sent user id, pw and link Handout Name: Initial meet Presentation Name: Prep session Additional Files: Dress rehearsal/ Finalize room Web Link(s): Handouts in Audio check Machine Type: Event date and time Connection Type/ Check: Quality: Audio Type/ Check: Quality: Setup Notes: Research: Host prep Activity: Activity: Activity: Activity: Activity: Poll Text Speaker Observations: How did it go overall?: Comfort with tools: Effective use of tools: Content: Credibility: Timing: Vocal quality, understandability: Should we use this speaker again? Technical issues: Use of Tools: Chat: Layout Q&A: Application Sharing: Polls: Whiteboard Tools: URL Push: Pointer: Use Of Graphics: Clarity Of Slides: Used Template: Page 1
EDC07-204-Hyder-B Speaker Experience Face-to-Face events: Our online software tool experience: Other synchronous programs: Speaker Co-Operation/Availability How available before event for rehearsals: Handouts on time: Handouts formatted correctly: Time considerations: Unavailable dates: Recommendation: Survey Results: Max number logged on during session: 1. The presenter was knowledgeable about the topic. Strongly Agree Agree Disagree Strongly Disagree 2. Presentation content matched session description on the Web site. Strongly Agree Agree Disagree Strongly Disagree 3. I will be able to apply the information I learned in this session. In the next 3 months In the next 6 months In the next 9 months In the next 12 months Never Comments: Number of respondents to survey: 4. The speaker effectively used these interactions: Polls Open- ended questions Application Sharing Chat Embedded PPT interactions Slides 5. Materials were appropriate to the session. Strongly Agree Agree Disagree Strongly Disagree 6. I would attend another session by this speaker. Strongly Agree Agree Disagree Strongly Disagree Chat Text Page 2
Learning Content Method Graphic Tech Check
Storyboard Talk Track Interaction Intended Response Response Method PLAN B