Corporate Overview Creating Business Advantage 14 April 2013
Agenda The power of the group Our achievements Quick facts African regulatory environment Portfolio of offerings Creating value in Africa African strategy
The power of the Group Wholly-owned subsidiary of the NTT Group Ranked the 29 th in Global Fortune 500 The largest telecommunications company in Asia The second largest in the world (in revenue) 100% 100% 100% 54.2% 66.6% Regional communications business Long distance and international comms business Managed ICT infrastructure Application integration business Mobile communication business 3
Dimension Data Americas Employees: 1,323 Offices: 17 in 5 countries Certifications: 1,150 ISO 27001: 1 site (Global Service Centre) Europe Employees: 2,217 Offices: 32 in 10 countries Certifications: 2,777 ISO 9001: 2 sites ISO 14001: 4 sites ISO 27001: 1 site Middle East and Africa Employees: 6.878 Offices: 44 in 14 countries (additional 8 countries with Plessey presence) Certifications: 3,348 ISO 9001: 2 sites ISO 14001: 2 sites Asia Employees: 2,045 Offices: 38 in 13 countries Certifications: 3,062 ISO 9001: 2 sites ISO 20000-1: 1 site ISO 27001: 3 sites Australia Employees: 2,058 Offices: 18 in 5 states/territories Certifications: 1,930 ISO 9001: 2 sites ISO 14001: 3 sites ISO 27001: 3 sites 2011 global revenues of US$5.8 billion Client-centric, services focused business 78% of Global Fortune 100 and 59% of Global Fortune 500 are Dimension Data clients Extensive experience in emerging markets Over 6 000 clients across all industry sectors, including financial services, telecommunications, healthcare, manufacturing, government and education 14,000+ employees with operations in 51 countries across 5 regions 4
Our achievements» Founded» 1st security business: Trusted Security Networks» IP VPN Services» 1st 45Mbps T3 International link to US» MPLS VPN launch» Launch SA s first Unified Messaging Solution» Cisco Powered Network Certification: Managed Security Services - first outside US» 200+ Mbps international bandwidth» Launched VoIS» Launch Broadband services 1993 1995 1997 2000 01 02 03 05 06 09 10 11» Awarded i-ecs and i-ecns license» Partners with Symantec for hosted services» IS international established 5
Quick facts about IS International PoPs: New York, London, Germany, Hong Kong, Singapore Nigeria Employees: 70 One of the largest VSAT MPLS network in AFRICA 3 500+ terminals Ghana Employees: 34 South Africa Employees: 1,150 Kenya Employees: 53 Mozambique Employees: 50 11 000+ sqm of Data Centre space 24 x 7 x 365 NOC in Johannesburg Global MPLS via multiple international NNIs Significant investment in core undersea cable systems: West Coast: SAT 3, MAIN ONE & WACS East Coast: SEACOM, EASSy, TEAMS & SAFE ISO 20 000 accreditation and ITIL compliance Largest provider of alternate last mile services in South Africa 6
An expanding footprint update trigger function TUNISIA IRAQ ALGERIA LIBYA EGYPT SAUDI ARABIA U.A.E QATAR CAPE VERDE GUINEA BISSAU THE GAMBIA SIERRA LEONE MAURITANIA SENEGAL LIBERIA GUINEA COTE D`IVOIRE TOGO MALI BURKINA FASO *GHANA SAO TOME AND PRINCIPE NIGER *NIGERIA BENIN CAMEROON GABON CHAD CENTRAL AFRICAN REPUBLIC DEMOCRATIC REPUBLIC OF THE CONGO SUDAN *UGANDA *KENYA *TANZANIA ETHIOPIA OMAN YEMEN RWANDA BURUNDI SEYCHELLES 1 2 3 4 5 6 IS MPLS PoPs Data Centres Internet Access VSAT Partner Networks Dimension Data *ANGOLA *NAMIBIA *ZAMBIA *BOTSWANA *SOUTH AFRICA *ZIMBABWE SWAZILAND LESOTHO *MALAWI *MAURITIUS 7
African regulatory environment Tunisia Highest access penetration due to high per capita income Highly developed backbone infrastructure Nigeria Liberal licensing schemes Positive connectivity regulation ALGERIA LIBYA *TUNISIA EGYPT Ethiopia Lack of liberalisation Low service penetration High ICT prices Ghana CAPE VERDE Cost-based interconnect Drop in Tariffs Growth in mobile access GUINEA BISSAU Benin Fixed line & mobile: monopoly Liberal Limited coverage THE GAMBIA SENEGAL MAURITANIA GUINEA COTE D`IVOIRE MALI BURKINA FASO *GHANA SIERRA LEONE LIBERIA TOGO *BENIN SAO TOME Zambia AND PRINCIPE Gradually opening market Low penetration High rates Botswana Liberal & competitive Low internet penetration Broadband is almost absent NIGER *NIGERIA CAMEROON GABON CHAD CENTRAL AFRICAN REPUBLIC ANGOLA DEMOCRATIC REPUBLIC OF THE CONGO *ZAMBIA SUDAN *UGANDA *TANZANIA *ETHIOPIA *KENYA Uganda Encourage competition Backbone: microwave Kenya RWANDA Improvement needed in ICT BURUNDI Restrictive to competition Progressive in telecommunications SEYCHELLES Tanzania MALAWI Highest tariffs in Africa Due to taxation & imports Namibia Liberal & fairer competition Regulation of interconnection Boost in sector performance *NAMIBIA *BOTSWANA ZIMBABWE MAURITIUS Source: Research Africa ICT Report 2010/11 South Africa Good growth in ICT. Regulatory still to address high prices & Broadband penetration *SOUTH AFRICA LESOTHO SWAZILAND Mozambique Growth in VAS Poor QoS, limited coverage & competition High interconnect rates Low internet penetration 8
Last Mile Connectivity Managed Data Networks Billing Building business foundations Fixed Usage Based Application Aware Network InfoConnect VPN Broadband Africa Enterprise Internet Access Wi-Fi Fibre Managed Agency VSAT Wireless 9
Our African strategy New market integration R&D engagement NTT proprietary wireless equipment Implementation of NNI Enhance investments Footprint expansion via partnerships and investments Wholesale via global sales force Undersea cable investments Self-provisioning PoP only geographies Supplier management teams MADE IN AFRICA Competitive pricing Contractual flexibility Sales and Administration New territory expansions New cable systems Strong in-country wholesale agreements 10
Creating value in Africa Africa Challenges Inconsistency in service delivery IS Value Service consistency Pricing parity Corporate risk: multiple exposure to multiple vendors Market regulation and intelligence Single pricing structure Single interface Expert experience in diverse markets Values Capabilities 1 Integrated 2 Competitive 3 Highly reliable 4 Solution rich 1 Technology 2 Partnership 3 Global experience 11
Our Global clients 12