strategic plan 2011-15
We commit to our vision We stand by and work to our mission statement And we will promote, cherish and abide by our values In this, our 20th year of successful community operation and dedication, I commend this Hepatitis NSW Strategic Plan to you. Christina Thomas President Hepatitis NSW Vision A world free of viral hepatitis Mission Statement We work to prevent the transmission of viral hepatitis and to improve the health and wellbeing of affected people and communities Values Inclusiveness We provide a range of non-judgmental services and information to all people living with or affected by viral hepatitis Excellence We deliver quality and innovative services informed by evidence-based research, harm reduction principles and dialogue with affected communities Collaboration We build strong partnerships with our stakeholders Integrity We are accountable to our communities and transparent in our actions Independence We work in the best interests of people affected by viral hepatitis
Who we are and what we do Hepatitis NSW is an independent, community-based, nongovernment health promotion charity funded primarily by NSW Health. We provide information, support, referral and advocacy for people affected by hepatitis C in NSW. We also provide workforce development and education services both to help prevent the transmission of hepatitis C among people at risk and to improve services for those affected by it. Our work will continue to span five areas 1 Information and Resources Services 2 Client Services 3 Education and Development Services 4 Advocacy Services 5 Organisational Development, Executive and Administrative Support Services We strive to be representative of people affected by hepatitis C and work actively in partnership with other organisations and the affected communities themselves to bring about improvements in quality of life, information, support and treatment, and to prevent HCV transmission. The context in which we work Hepatitis NSW works within the context of both the current NSW and national hepatitis C and hepatitis B strategies and the specific strategies and action plans for Aboriginal people affected by viral hepatitis. Our service delivery focus, however, is on hepatitis C. Along with our name change in November 2009 from Hepatitis C Council of NSW to Hepatitis NSW came the recognition that the needs of the NSW communities affected by chronic hepatitis B remain largely unmet. We continue to advocate for better management and treatment services for those communities. Additionally we will seek funding to provide services for people affected by chronic hepatitis B.
Our areas of growth Over the life of this four-year strategic plan, starting in 2011/12 we will: have a greater focus on HCV transmission prevention among priority populations and develop closer ties with the NSW needle and syringe program work in a more focused way with Aboriginal people, people in correctional settings, young people at risk of injecting, people from culturally and linguistically diverse backgrounds and also revitalise partnerships with key stakeholder organisations perform a minor restructure of our organisational staffing structure that recognises the cross team and whole-of-organisational approach to our work with Aboriginal communities at risk from and affected by hepatitis C establish a policy position to strengthen our advocacy capacity and involve more staff in external representation grow and develop the membership base to advance our representation, advocacy and service delivery agendas introduce new client services including chronic disease self management programs, promote use of new information technology to expand our reach and ways of working; expand prevention education services and develop new approaches to some service provision through social media and online delivery raise funds to develop and pilot a hepatitis B community based project establish new performance measures to align with our business plans and funding and performance agreements with our primary funder, NSW Health We will evaluate and improve our work We shall strengthen our approach to service evaluation and outcomes measurement so as to better gauge our success and further build the capacity and reach of our organisation. Hepatitis NSW is committed to monitoring our progress in achieving the strategic plan. We will adopt a results based accountability framework to measure and report performance against each of our strategic goals. Specific indicators will be developed that are aligned with each strategic goal. Stakeholder consultation will form a key part of evaluating the work that we do, particularly measuring what changes we have been able to make in the lives of affected communities We will be pragmatic in our approach to measuring success. This will involve: Investing in an evaluation process both internally and externally Ensuring a mix of performance measures, targets to aspire to and selfassessment techniques that support the process Placing affected communities at the heart of consultation Remaining attentive to the external environment that we are operating in and being willing to adapt to change and identified need We will work to retain our organisational accreditation under nationally consistent standards of practice and accountability. Our strategic planning process Every four years, Hepatitis NSW carries out a major community and stakeholder consultation that guides our strategic thinking and planning for the next four year period. This plan for the four financial years 2011/12 to 2014/15 is based on that consultation in 2011, and on input from the board, staff and volunteers of Hepatitis NSW. Our board of governance has primary responsibility for both approving this plan and for ensuring its effective implementation. Within each 4-year strategic plan, we develop two 2-year business plans that provide the detail of the activities that we carry out in our day-to-day operations.
Goal 1 To increase the awareness and understanding of hepatitis prevention, care and treatment Objective Strategy 1.1 People with or at risk of viral hepatitis are empowered to make informed choices about their health 1.1.1 Provide a range of appropriate, accurate and up-to-date resources 1.1.2 Use new technologies to increase access to affected communities 1.1.3 Offer an information and support service that increases knowledge of the options available for prevention, treatment, care and support 1.1.4 Facilitate equitable access to appropriate services 1.2 People living with viral hepatitis have the skills and knowledge to manage their hepatitis and reduce associated health risks 1.2.1 Provide programs and services to support self-management for people with viral hepatitis 1.2.2 Develop services that support the emotional well being of people living with viral hepatitis 1.2.3 Develop peer programs that enable people with viral hepatitis to develop a greater capacity for self-care 1.2.4 Explore opportunities for other direct service provision 1.3 Targeted prevention initiatives exist for people at risk of hepatitis transmission 1.3.1 Develop targeted prevention programs for particular populations at risk of hepatitis transmission 1.3.2 Develop a range of prevention resources to reduce viral hepatitis in key communities 1.3.3 Develop partnerships with other organisations that place hepatitis prevention as part of a wider BBV context
Goal 2 To build the capacity of organisations and professionals to respond to the evolving needs of their service users Objective Strategy 2.1 Targeted workforces have increased skills and knowledge in relation to hepatitis 2.1.1 Deliver targeted population-specific capacity building and workforce development programs across a range of sectors and settings including rural and metropolitan 2.1.2 Develop resources that enable education and capacity building in relation to viral hepatitis 2.1.3 Create collaborative opportunities that support the development and exchange of hepatitis knowledge and best practice across NSW 2.2 People living with viral hepatitis experience less discrimination and stigma 2.2.1 Partner with a range of health care providers including GPs, pharmacies and dentists to reduce stigma and discrimination within service delivery 2.2.2 Deliver targeted campaigns that challenge stereotypes 2.2.3 Support people affected by viral hepatitis to communicate their experiences 2.2.4 Provide information about rights and avenues of complaint
Goal 3 To advocate on behalf of affected communities and provide leadership in the sector Objective Strategy 3.1 Effective advocacy in support of harm reduction and evidence-based practice is undertaken 3.1.1 Develop evidence-based position papers and policy statements 3.1.2 Forge new alliances with research partners 3.1.3 Stay up to date with national and international practice 3.2 Hepatitis NSW maintains its advocacy and leadership role 3.2.1 Increase the impact and reach of Hepatitis NSW s services across NSW 3.2.2 Strengthen strategic partnerships through formal agreements including joint service delivery and joint resource development with other stakeholders 3.2.3 Increase Hepatitis NSW s influence in hepatitis policy and public affairs 3.2.4 Increase Hepatitis NSW s media presence across NSW and develop a clear communication strategy to raise awareness of hepatitis, services and discrimination and stigma 3.2.5 Advocate for resources and services targeting communities living with and affected by hepatitis B within National and State Government as well as local health providers
Goal 4 To build a strong, representative organisation as a foundation for our work. Objective 4.1 Hepatitis NSW is financially strong with a broad funding base. 4.2 Staff, volunteers and Board of Governance members are skilled, valued and supported in their contributions. 4.3 Hepatitis NSW maintains continuous improvement and best practice operating principles 4.3 Hepatitis NSW has an active and diverse membership, and is responsive to the changing needs of its membership Strategy 4.1.1 Identify and pursue options for in-kind donations, services and materials from private sources 4.1.2 Identify and pursue public (state and federal) grant and funding opportunities from health and non-health sources 4.1.3 Identify and pursue potential funding from other philanthropic and commercial sources 4.2.1 Continue to invest in development opportunities for staff, volunteers and Board members 4.2.2 Ensure that there is a range of board membership that recognises the diversity of the communities we serve and meets the required skills base of the board 4.2.3 Build an active volunteer base that supports and develops volunteers including those from affected communities to contribute to Hepatitis NSW s strategy and goals 4.3.1 Maintain existing accreditation standards and explore other methods for ensuring continuing quality improvement 4.3.2 Embed outcome measures and key performance indicators at all levels of operational delivery 4.4.1 Increase membership numbers particularly those from priority populations 4.4.2 Develop mechanisms for involving members in policy development, campaigns and advocacy 4.4.3 Continue to develop and deliver consultative mechanisms for members and stakeholders
Hepatitis Helpline 1800 803 990 Hepatitis NSW p: 02 9332 1853 f: 02 9332 1730 PO Box 432 Darlinghurst, NSW 1300 info@hep.org.au 349 Crown Street Surry Hills Sydney 2010 www.hep.org.au Hepatitis NSW is proud to acknowledge Aboriginal people as the traditional owners and custodians of our lands and waters. Image credits: P5: Photo of Under Your Skin playing cards developed by South Western Sydney Local Health District. P11: Detail of think about it winning design by Harley Cawley. P12: Image sourced via Flickr.com Creative Commons. ABN 30 408 095 245 A non-profit health promotion charity funded by the NSW Health Dept. Accredited by the Quality Improvement Council of Australia (QIC). Donations of $2 and over tax deductible