SYSTEM REQUIREMENTS SNOW PRODUCTS. Document date

SYSTEM REQUIREMENTS SNOW PRODUCTS Document date 2016-12-22

CONTENTS SNOW LICENSE MANAGER (8.X)... 4 DEPENDENCIES ON OTHER SNOW PRODUCTS... 4 CLIENT REQUIREMENTS... 5 Administration Tool requirements (Windows application only)... 5 Web client requirements... 5 SERVER REQUIREMENTS... 6 Server recommendations for up to 1,000 units... 6 Server recommendations for 1,000 5,000 units... 7 Server recommendations for 5,000 30,000 units... 9 Server recommendations for 30,000 100,000 units... 11 SNOW AUTOMATION PLATFORM... 13 SERVER REQUIREMENTS... 13 Server recommendations for up to 1,000 users... 13 Server recommendations for 1,000+ users... 15 CLIENT REQUIREMENTS... 16 Web client requirements... 16 SNOW DEVICE MANAGER 5... 17 CLIENT REQUIREMENTS... 17 SDM Manager... 17 SDM Self Service... 17 SERVER REQUIREMENTS... 18 On-premise Standard server recommendations... 18 On-premise Distributed server recommendations... 19 On-premise Clustered server recommendations... 21 SNOW INVENTORY SERVER (5.X)... 24 Application Server (Master Server)... 24 Application Server (Service Gateway)... 24 Database server... 24 Admin Console (Windows application only)... 24 Snow Mobile Information Server (Mobile Inventory, optional)... 25 SNOW INVENTORY AGENTS... 26 Snow Inventory 5 Agent for Windows... 26 Snow Inventory 5 Agent for Unix... 27 Snow Inventory 5 Agent for macos... 27 Snow Inventory 5 Agent for Linux... 28 Snow Inventory 5 Oracle Scanner... 29 SNOW INTEGRATION MANAGER 5.1... 30 SNOW INTEGRATION MANAGER REQUIREMENTS... 30 SNOW INTEGRATION CONNECTOR REQUIREMENTS... 30 Third party Inventory Tools... 30 Virtual and Terminal Server environments... 33 Page 2 of 37

MDM/EMM Tools... 34 Data Exchange... 35 SNOW FOR SERVICENOW... 36 SNOW DISTRIBUTION 5.5... 37 DISTRIBUTION POINT (FILE SERVER) REQUIREMENTS... 37 CORE SERVICE... 37 DISTRIBUTION MANAGER... 37 DATABASE SERVER... 37 Page 3 of 37

SNOW LICENSE MANAGER (8.X) These recommendations span minimum, midpoint and high-end scenarios for server installations of Snow License Manager. Regardless of the used inventory solution, Snow Inventory Server needs to be installed as the inventory data source for Snow License Manager. All external inventory data sources need to report to Snow Inventory via Snow Integration Manager. For specific hardware requirements, review the installation profiles to determine which profile best fits the number of inventoried client computers and mobile devices in the environment. All profiles described in this document refer to resources dedicated to Snow Software environments without third party systems or software (other than OS and SQL Server) running on the same hardware. DEPENDENCIES ON OTHER SNOW PRODUCTS To utilize certain features in Snow License Manager, the following Snow products are required to be installed. Feature Oracle support Web application metering Virtual Desktop Infrastructure detection Virtual Desktop Access licensing Mobile SAM Active Directory Discovery Transport of inventory data from Snow Inventory clients over HTTP Use of external inventory data sources Requirement Snow Inventory 5 Agent for Windows or Snow Inventory Client for Windows, version 3.5 (or higher) Snow Inventory 5 Agent for Windows or Snow Inventory Client for Windows, version 3.5 (or higher) Snow Inventory 5 Server or Snow Inventory Data Receiver (IDR)*, version 2.1 (or higher) Snow Inventory 5 Agent for Windows or Snow Inventory Client for Windows, version 3.7 (or higher) Snow Integration Manager** Snow Inventory 5 Server or Snow Active Directory Discovery Service Snow Inventory 5 Server or Snow Inventory Data Receiver (IDR)*, version 2.1 (or higher) Snow Integration Manager** * When installing the IDR, you will be asked to enter the host name of Snow License Manager (SLM endpoint). If required, you can change the host name later on by using the Snow Inventory Data Receiver Configuration (IDRConfig.exe). ** For information on available integration connectors, refer to separate documentation for the Snow Integration Manager, which is available for download at www.snowsoftware.com/int/download. Page 4 of 37

CLIENT REQUIREMENTS ADMINISTRATION TOOL REQUIREMENTS (WINDOWS APPLICATION ONLY) One of the following: Microsoft Windows Vista, 7, 8, 8.1 or 10 Microsoft Windows Server 2008 SP2 x64, 2008 R2, 2012, 2012 R2 4 GB or greater Required software Microsoft.NET Framework 3.5 Microsoft.NET Framework 4.5 WEB CLIENT REQUIREMENTS Internet browser Browser specific requirements One of the following: Microsoft Windows Apple Mac OS X Internet Explorer 9.0 or higher Microsoft Edge Mozilla Firefox version 45 or higher Apple Safari 5.0 or higher Google Chrome version 49 or higher JavaScript and cookies enabled Page 5 of 37

SERVER REQUIREMENTS SERVER RECOMMENDATIONS FOR UP TO 1,000 UNITS This profile applies for: 1-1,000 inventoried client computers and mobile devices registered in the platform. SERVER SOFTWARE ENVIRONMENT Snow License Manager Snow Inventory SQL Server Server 1 (physical or virtual) X X X SERVER Database requirements Microsoft SQL Server 2008 R2, 2012, 2014 or 2016 Express editions not supported Case sensitive collations not supported The Snow Inventory database and the Snow License Manager database need to use the same collation. Disk Required installed software Required server Required database Microsoft Windows Server 2008 SP2 x64, 2008 R2, 2012 or 2012 R2 Microsoft Windows Server 2008 SP2 and 2008 R2 require hotfix KB980368 (KB980368 is included in Microsoft Windows Server 2008 R2 SP1). Single Xeon 2.4 GHz Quad Core or equivalent 20 GB free space minimum 8 GB or greater Microsoft.NET Framework 3.5 Microsoft.NET Framework 4.5 The two roles Application server and Web server are required. The web role service Application Development is required, including ASP.NET functionality. The web role service Security is required, including Basic Authentication and Windows Authentication. Snow Inventory database needs to reside on the same SQL server instance as the SnowLicenseManager database. To enable Snow Update Service to download software updates, HTTPS outbound communication needs to be allowed on port 443. SQL Server authentication must be enabled. SQL server COMPATIBILITY_LEVEL must be 100 or greater. Page 6 of 37

SERVER RECOMMENDATIONS FOR 1,000 5,000 UNITS This profile applies for: 1,000-5,000 inventoried client computers and mobile devices registered in the platform. SERVER SOFTWARE ENVIRONMENT Snow License Manager Snow Inventory SQL Server Server 1 (physical or virtual) X X Server 2 (physical or virtual) X APPLICATION SERVER Disk Required installed software Required server Microsoft Windows Server 2008 SP2 x64, 2008 R2, 2012 or 2012 R2 Microsoft Windows Server 2008 SP2 and 2008 R2 require hotfix KB980368 (KB980368 is included in Microsoft Windows Server 2008 R2 SP1). Single Xeon 2.4 GHz Dual Core or equivalent 20 GB free space minimum 8 GB or greater Microsoft.NET Framework 3.5 Microsoft.NET Framework 4.5 The two roles Application server and Web server are required. The web role service Application Development is required, including ASP.NET functionality. The web role service Security is required, including Basic Authentication and Windows Authentication. To enable Snow Update Service to download software updates, HTTPS outbound communication needs to be allowed on port 443. Page 7 of 37

DATABASE SERVER Database requirements Microsoft SQL Server 2008 R2, 2012, 2014 or 2016 Express editions not supported Case sensitive collations not supported The Snow Inventory database and the Snow License Manager database need to use the same collation. Disk Required installed software Required database Microsoft Windows Server 2008 x64, 2008 R2, 2012 or 2012 R2 Single Xeon 2.0 GHz Quad Core or equivalent 50 GB free space minimum Snow Inventory database needs to reside on the same SQL server instance as the SnowLicenseManager database. 8 GB or greater SQL Server authentication must be enabled. SQL server COMPATIBILITY_LEVEL must be 100 or greater. Page 8 of 37

SERVER RECOMMENDATIONS FOR 5,000 30,000 UNITS This profile applies for: 5,000-30,000 inventoried client computers and mobile devices registered in the platform. SERVER SOFTWARE ENVIRONMENT Snow License Manager Snow Inventory SQL Server Server 1 (physical or virtual) X Server 2 (physical or virtual) X Server 3 (physical) X APPLICATION SERVER (SNOW LICENSE MANAGER) Disk Required installed software Required server Microsoft Windows Server 2008 SP2 x64, 2008 R2, 2012 or 2012 R2 Microsoft Windows Server 2008 SP2 and 2008 R2 require hotfix KB980368 (KB980368 is included in Microsoft Windows Server 2008 R2 SP1). Single Xeon 2.0 GHz Quad Core or equivalent 30 GB free space minimum 16 GB or greater Microsoft.NET Framework 3.5 Microsoft.NET Framework 4.5 The two roles Application server and Web server are required. The web role service Application Development is required, including ASP.NET functionality. The web role service Security is required, including Basic Authentication and Windows Authentication. To enable Snow Update Service to download software updates, HTTPS outbound communication needs to be allowed on port 443. Page 9 of 37

INVENTORY SERVER (SNOW INVENTORY) Disk Required installed software Required server Microsoft Windows Server 2008 SP2 x64, 2008 R2, 2012 or 2012 R2 Single Xeon 2.0 GHz Quad Core or equivalent 30 GB free space minimum 8 GB or greater Microsoft.NET Framework 3.5 Microsoft.NET Framework 4.5 To enable Snow Inventory agents to communicate with the server, a port (any) needs to be opened and specified (port 443 is recommended). To enable Snow Update Service to download software updates, HTTPS outbound communication needs to be allowed on port 443. DATABASE SERVER Database requirements Microsoft SQL Server 2008 R2, 2012, 2014 or 2016 Express editions not supported Case sensitive collations not supported The Snow Inventory database and the Snow License Manager database need to use the same collation. Disk Required installed software Required database Microsoft Windows Server 2008 x64, 2008 R2, 2012 or 2012 R2 Single Xeon 2.0 GHz Quad Core or equivalent 100 GB free space minimum Snow Inventory database needs to reside on the same SQL server instance as the SnowLicenseManager database. 24 GB or greater SQL Server authentication must be enabled. SQL server COMPATIBILITY_LEVEL must be 100 or greater. Page 10 of 37

SERVER RECOMMENDATIONS FOR 30,000 100,000 UNITS This profile applies for: 30,000-100,000 inventoried client computers and mobile devices registered in the platform. For 100,000 or more inventoried client computers please consult Snow Software for best architecture and specifications. SERVER SOFTWARE ENVIRONMENT Server 1 (physical or virtual) Server 2 (physical or virtual) Server 3 (physical) Snow License Manager Snow Inventory SQL Server X X X APPLICATION SERVER (SNOW LICENSE MANAGER) Disk Required installed software Required server Microsoft Windows Server 2008 SP2 x64, 2008 R2, 2012 or 2012 R2 Microsoft Windows Server 2008 SP2 and 2008 R2 require hotfix KB980368 (KB980368 is included in Microsoft Windows Server 2008 R2 SP1). Single Xeon 2.0 GHz Quad Core or equivalent 100 GB free space minimum 32 GB or greater Microsoft.NET Framework 3.5 Microsoft.NET Framework 4.5 The two roles Application server and Web server are required. The web role service Application Development is required, including ASP.NET functionality. The web role service Security is required, including Basic Authentication and Windows Authentication. To enable Snow Update Service to download software updates, HTTPS outbound communication needs to be allowed on port 443. Page 11 of 37

INVENTORY SERVER (SNOW INVENTORY) Disk Required installed software Required server Microsoft Windows Server 2008 SP2 x64, 2008 R2, 2012 or 2012 R2 Single Xeon 2.0 GHz Quad Core or equivalent 200 GB free space minimum 32 GB or greater Microsoft.NET Framework 3.5 Microsoft.NET Framework 4.5 To enable Snow Inventory agents to communicate with the server, a port (any) needs to be opened and specified (port 443 is recommended). To enable Snow Update Service to download software updates, HTTPS outbound communication needs to be allowed on port 443. DATABASE SERVER Database requirements Microsoft SQL Server 2008 R2, 2012, 2014 or 2016 Express editions not supported Case sensitive collations not supported The Snow Inventory database and the Snow License Manager database need to use the same collation. Storage requirement (not including OS storage and temp database) Required installed software Required database Microsoft Windows Server 2008 x64, 2008 R2, 2012 or 2012 R2 2 x Xeon 2.0 GHz Quad Core or equivalent 600 GB high performance storage (HP IO Accelerator or equivalent) Snow Inventory database needs to reside on the same SQL server instance as the SnowLicenseManager database. 64 GB or greater SQL Server authentication must be enabled. SQL server COMPATIBILITY_LEVEL must be 100 or greater. Page 12 of 37

SNOW AUTOMATION PLATFORM Automation Platform can potentially face every user in the company, making a wide range of services available for request. With low usage, where few users browse the interface and few workflows are run, the server will not need many resources. When the number of users and executed workflows increases, so does the load on the server. With high load it may be required to deploy additional resources, and eventually to split the components of the Automation Platform onto different servers (web and Workflow Engine). Automation Platform supports changing the after the product has been installed. Consult Snow Software for more information when tuning the environment. SERVER REQUIREMENTS SERVER RECOMMENDATIONS FOR UP TO 1,000 USERS This profile applies for: 1-1,000 users SERVER SOFTWARE ENVIRONMENT Snow Automation Platform SQL Server Server 1 (physical or virtual) X X SERVER Database requirements Microsoft SQL Server 2008, 2008 R2, 2012, 2014 (MS SQL Express 2008 or higher can be used in test environments) SQL Management Tools SQL Server Browser must be enabled User performing the installation must have permission to create databases and create logins on the database server. Disk Microsoft Windows Server 2008 SP2, 2008 R2, 2012, 2012 R2 Single Xeon 2 GHz Quad Core or equivalent 20 GB free space minimum 4 GB or greater Page 13 of 37

Required installed software Additional requirements Microsoft PowerShell 3.0 (not included in Windows Server 2008 R2 or older) Microsoft.NET Framework 4.5 The server role Web server is required. The feature AD DS and AD LDS Tools is required. Verify that Active Directory module for Windows PowerShell is enabled. The web role service Security is required, including Windows Authentication. The web role service Application Development is required, including the following functionality:.net Extensibility 3.5.NET Extensibility 4.5 ASP.NET 3.5 ASP.NET 4.5 ISAPI Extensions ISAPI Filters Windows Authentication must be enabled. WebDav must be disabled. PowerShell scripts must be enabled in both x86 and x64 mode. AD service accounts to run workflows and web application. An AD security group for administrative access to the Automation Platform. A SQL Alias pointing to the SQL database server Page 14 of 37

SERVER RECOMMENDATIONS FOR 1,000+ USERS This profile applies for: 1,000+ users SERVER SOFTWARE ENVIRONMENT Server 1 (physical or virtual) Server 2 (physical) Snow Automation Platform X SQL Server X APPLICATION SERVER (AUTOMATION PLATFORM) Disk Required installed software Additional requirements Microsoft Windows Server 2008 SP2, 2008 R2, 2012, 2012 R2 2 x Xeon 2.0 GHz Quad Core or equivalent 100 GB free space minimum 32 GB Microsoft PowerShell 3.0 (not included in Windows Server 2008 R2 or older) Microsoft.NET Framework 4.5 The server role Web server is required. The feature AD DS and AD LDS Tools is required. Verify that Active Directory module for Windows PowerShell is enabled. The web role service Security is required, including Windows Authentication. The web role service Application Development is required, including the following functionality:.net Extensibility 3.5.NET Extensibility 4.5 ASP.NET 3.5 ASP.NET 4.5 ISAPI Extensions ISAPI Filters Windows Authentication must be enabled. WebDav must be disabled. PowerShell scripts must be enabled in both x86 and x64 mode. AD service accounts to run workflows and web application. An AD security group for administrative access to the Automation Platform. A SQL Alias pointing to the SQL database server Page 15 of 37

DATABASE SERVER Database requirements Microsoft SQL Server 2008, 2008 R2, 2012, 2014 Express editions not supported Case sensitive collations not supported Storage requirement (not including OS storage and temp database) Microsoft Windows Server 2008 or higher 2 x Xeon 2.0 GHz Quad Core or equivalent 100 GB high performance storage (HP IO Accelerator or equivalent) 64 GB CLIENT REQUIREMENTS WEB CLIENT REQUIREMENTS Internet browser Google Chrome 51.0 or higher Internet Explorer 9 or higher Mozilla Firefox 47.0 or higher Page 16 of 37

SNOW DEVICE MANAGER 5 CLIENT REQUIREMENTS SDM MANAGER One of the following: Microsoft Windows 7, 8 or 10 Microsoft Windows Server 2008 SP2 x64, 2008 R2, 2012, 2012 R2 4 GB or greater Required software Microsoft.NET Framework 4.5 SDM SELF SERVICE Internet browser Browser specific requirements One of the following: Microsoft Windows Apple Mac OS X Internet Explorer 9.0 or higher Mozilla Firefox 3.6 or higher Opera 10.0 or higher Apple Safari 5.0 or higher Google Chrome 8.0 or higher JavaScript and cookies enabled Page 17 of 37

SERVER REQUIREMENTS ON-PREMISE STANDARD SERVER RECOMMENDATIONS This profile applies for: 1-5,000 mobile devices SERVER SOFTWARE ENVIRONMENT Snow Device Manager DB Server Server 1 (physical or virtual) X X SERVER Database requirements Disk Required installed software Required firewall Additional requirements Microsoft SQL Server 2005 or higher MySQL 5.0 or higher Microsoft Windows Server 2008 SP2, 2008 R2, 2012 or 2012 R2 Single Xeon 2 GHz Quad Core or equivalent 100 GB free space minimum 16 GB or greater Microsoft.NET Framework 4.5 The server role Web server is required. The web role service Application Development is required, including the following functionality:.net Extensibility 3.5.NET Extensibility 4.5 ASP.NET 3.5 ASP.NET 4.5 ISAPI Extensions ISAPI Filters The following ports must be open: Inbound: TCP 443 (any source) Outbound: TCP 443 (any destination) Outbound: TCP 2195 (gateway.push.apple.com) Outbound: TCP 5235 (gcm.googleapis.com) An external DNS name for the server, reachable from the internet A valid signed SSL certificate for the external DNS name An SQL database account with permission to Create, Alter, and Use databases A MySQL user account with permission to Create and Modify schema Page 18 of 37

ON-PREMISE DISTRIBUTED SERVER RECOMMENDATIONS This profile applies for: 5,000-10,000 mobile devices Installations where limitation of external data connections is critical and requires splitting over networks such as DMZ and backend. Server 1 (physical or virtual) Server 2 (physical or virtual) SDM Gateway X SDM Server X SDM GATEWAY Disk Required installed software Required firewall Additional requirements Microsoft Windows Server 2008 SP2, 2008 R2, 2012 or 2012 R2 Single Xeon 2 GHz Quad Core or equivalent 100 GB free space minimum 8 GB or greater Microsoft.NET Framework 4.5 The server role Web server is required. The web role service Application Development is required, including the following functionality:.net Extensibility 3.5.NET Extensibility 4.5 ASP.NET 3.5 ASP.NET 4.5 ISAPI Extensions ISAPI Filters The following ports must be open: Inbound: TCP 443 (any source) Outbound: TCP 443 (any destination) Outbound: TCP 2195 (gateway.push.apple.com) Outbound: TCP 5235 (gcm.googleapis.com) An external DNS name for the server, reachable from the internet Optional: Separate server for the database Page 19 of 37

SDM SERVER Disk Required installed software Required firewall Additional requirements Microsoft Windows Server 2008 SP2, 2008 R2, 2012 or 2012 R2 Single Xeon 2 GHz Quad Core or equivalent 100 GB free space minimum 16 GB or greater Microsoft.NET Framework 4.5 The following ports must be open: Inbound: TCP 11000 (sdm gateway) An external DNS name for the server, reachable from the internet An SQL database account with permission to Create, Alter, and Use databases DATABASE SERVER (OPTIONAL) Database requirements Disk Required database Microsoft SQL Server 2005 or higher MySQL 5.0 or higher Microsoft Windows Server 2008 SP2, 2008 R2, 2012 or 2012 R2 Any Linux or Unix distribution with support for MySQL Single Xeon 2.0 GHz Quad Core or equivalent 100 GB free space minimum For information on Raid storage - Storage Top 10 Best Practice (http://technet.microsoft.com/en-us/library/cc966534.aspx) 16 GB or greater Initial MySQL or MSSQL setup with username and password Page 20 of 37

ON-PREMISE CLUSTERED SERVER RECOMMENDATIONS This profile applies for installations with the following requirements: Need for scalability with regards to number of domains, devices, and general capacity. Consult Snow Software for best architecture and specifications. Server 1 (physical or virtual) Server 2 (physical or virtual) Server 3 (physical or virtual) Server 4 (physical or virtual) Server 5 (physical or virtual) Load Balancer SDM Gateway SDM Server X X X X X LOAD BALANCER Any Linux or Unix distribution with reliable support for HAProxy * Disk Required installed software Required firewall Single Xeon 2.0 GHz Quad Core or equivalent 100 GB free space minimum 16 GB or greater 1Gbit Ethernet HAProxy * The following port must be open: Inbound: TCP 443 (any source) * Snow designs, implements, and supports Snow Device Manager using HAProxy for load balancing. Page 21 of 37

SDM GATEWAY Disk Required installed software Required firewall Additional requirements Microsoft Windows Server 2008 SP2, 2008 R2, 2012 or 2012 R2 Single Xeon 2 GHz Quad Core or equivalent 100 GB free space minimum 16 GB or greater Microsoft.NET Framework 4.5 The server role Web server is required. The web role service Application Development is required, including the following functionality:.net Extensibility 3.5.NET Extensibility 4.5 ASP.NET 3.5 ASP.NET 4.5 ISAPI Extensions ISAPI Filters The following ports must be open: Inbound: TCP 443 (any source) Outbound: TCP 443 (any destination) Outbound: TCP 2195 (gateway.push.apple.com) Outbound: TCP 5235 (gcm.googleapis.com) An external DNS name for the server, reachable from the internet SDM SERVER Disk Required installed software Required firewall Additional requirements Microsoft Windows Server 2008 SP2, 2008 R2, 2012 or 2012 R2 Single Xeon 2 GHz Quad Core or equivalent 100 GB free space minimum 16 GB or greater Microsoft.NET Framework 4.5 The following ports must be open: Inbound: TCP 11000 (sdm gateway) An external DNS name for the server, reachable from the internet An SQL database account with permission to Create, Alter, and Use databases Page 22 of 37

DATABASE CLUSTER Database requirements Disk Required database Microsoft SQL Server 2005 or higher MySQL 5.0 or higher Microsoft Windows Server 2008 SP2, 2008 R2, 2012 or 2012 R2 Any Linux or Unix distribution with support for MySQL Single Xeon 2.0 GHz Quad Core or equivalent 100 GB free space minimum For information on Raid storage - Storage Top 10 Best Practice (http://technet.microsoft.com/en-us/library/cc966534.aspx) 16 GB or greater Initial MySQL or MSSQL setup with username and password Page 23 of 37

SNOW INVENTORY SERVER (5.X) APPLICATION SERVER (MASTER SERVER) Requirements Microsoft Windows Server 2008 R2, 2012 or 2012 R2 * architecture Required additional software Required server x86/x64 (32-bit and 64-bit), Itanium based systems are not supported. Microsoft.NET Framework 3.5 (required for Snow Update Service) Microsoft.NET Framework 4.5 Microsoft PowerShell 4.0 or higher (included in Windows Server 2012 R2 and higher) To enable Snow Update Service to download software updates, HTTPS outbound communication needs to be allowed on port 443. * For server hardware requirements, please follow server recommendations for Snow License Manager. APPLICATION SERVER (SERVICE GATEWAY) Requirements Microsoft Windows Server 2008 R2, 2012 or 2012 R2 * Microsoft Windows 7, 8, 8.1, or 10 architecture Required additional software Microsoft.NET Framework 4.5 Required server x86/x64 (32-bit and 64-bit), Itanium based systems are not supported. To enable Snow Update Service to download software updates, HTTPS outbound communication needs to be allowed on port 443. * For server hardware requirements, please follow server recommendations for Snow License Manager. DATABASE SERVER Requirements Microsoft Windows Server 2008 R2, 2012 or 2012 R2 * architecture x86/x64 (32-bit and 64-bit), Itanium based systems are not supported. Database Microsoft SQL Server 2008 R2, 2012, 2014 or 2016 Express editions not supported Case sensitive collations not supported The Snow Inventory database and the Snow License Manager database need to use the same collation. Required database SQL Server authentication must be enabled. * For server hardware requirements, please follow server recommendations for Snow License Manager. ADMIN CONSOLE (WINDOWS APPLICATION ONLY) Microsoft Windows Server 2008 R2, 2012, or 2012 R2 Microsoft Windows 7, 8, 8.1, or 10 4 GB or greater Required software Microsoft.NET Framework 3.5 Microsoft.NET Framework 4.5 Page 24 of 37

SNOW MOBILE INFORMATION SERVER (MOBILE INVENTORY, OPTIONAL) Database requirements Disk Required installed software Required firewall Additional requirements Microsoft SQL Server 2005 or higher MySQL 5.0 or higher Microsoft Windows Server 2008 SP2, 2008 R2, 2012 or 2012 R2 Single Xeon 2 GHz Quad Core or equivalent 100 GB free space minimum 16 GB or greater Microsoft.NET Framework 4.5 The server role Web server is required. The web role service Application Development is required, including the following functionality:.net Extensibility 3.5.NET Extensibility 4.5 ASP.NET 3.5 ASP.NET 4.5 ISAPI Extensions ISAPI Filters The following ports must be open: Inbound: TCP 443 (any source) Outbound: TCP 443 (any destination) Outbound: TCP 2195 (gateway.push.apple.com) Outbound: TCP 5235 (gcm.googleapis.com) An external DNS name for the server, reachable from the internet A valid signed SSL certificate for the external DNS name An SQL database account with permission to Create, Alter, and Use databases A MySQL user account with permission to Create and Modify schema Page 25 of 37

SNOW INVENTORY AGENTS SNOW INVENTORY 5 AGENT FOR WINDOWS architecture Oracle Scanning Virtual Desktop Infrastructure Virtual application technologies ***** Web application metering*** Requirements One of the following: Microsoft Windows Server 2016 * Microsoft Windows Server 2012 R2 (x64) Microsoft Windows Server 2012 (x64) Microsoft Windows Server 2008 R2 (x64) Microsoft Windows Server 2008 (x86, x64) Microsoft Windows Server 2003 R2 (x86, x64) Microsoft Windows Server 2003 (x86, x64) ** Microsoft Windows 10 (x86, x64) **** Microsoft Windows 8.1 (x86, x64) **** Microsoft Windows 8 (x86, x64) **** Microsoft Windows 7 (x86, x64) Microsoft Windows Vista (x86, x64) Microsoft Windows XP (x86, x64) ****** x86/x64 (32-bit and 64-bit), Itanium based systems are not supported. Java Runtime Environment 6.0 (1.6) or higher is required to utilize the Snow Inventory Oracle Scanner. NOTE: Java Runtime Environment 1.7.0_7 must not be used. Supported technologies (protocols): Citrix XenDesktop (RDP) Citrix VDI-in-a-Box (RDP) Microsoft Virtual Desktop Infrastructure (RDP) VMware Horizon View (RDP, PCoIP) Supported technologies: Citrix XenApp Microsoft App-V VMware ThinApp One of the following: Microsoft Windows Server 2016 * Microsoft Windows Server 2012 R2 Microsoft Windows Server 2012 Microsoft Windows Server 2008 R2 Microsoft Windows Server 2008 Microsoft Windows 10 (x86, x64) **** Microsoft Windows 8.1 **** Microsoft Windows 8 **** Microsoft Windows 7 Microsoft Windows Vista SP1 Microsoft Windows XP SP3 Page 26 of 37

PowerShell scripting support Ports Required Requirements PowerShell 5.1 Both signed and unsigned scripts PowerShell 5.0 Signed scripts only PowerShell 4.x Both signed and unsigned scripts PowerShell 3.x Both signed and unsigned scripts Configurable * The feature Nano Server is not supported The Snow Inventory Agent must be configured to send inventory data to the Snow Inventory Server (Master Server or Service Gateway). ** Support for Secure Hash Algorithms (SHA) is not included by default in Windows Server 2003 SP2 and lower. To use certificates based on SHA, install the hotfix KB938397. For details, see Microsoft TechNet - https://blogs.technet.microsoft.com/pki/2010/09/30/sha2-and-windows/ *** In order to fully utilize the metering capability of cloud based applications when using proxy servers, these websites need to be configured to be bypassed from the proxy. Proxies encrypt/scramble the website address and any connectivity going through the proxy will not be metered. **** RT edition not supported ***** Scanning only. The Inventory agent cannot be virtually installed ****** Embedded version not supported SNOW INVENTORY 5 AGENT FOR UNIX Requirements IBM AIX 5.3, 5.4, 6, 7 Solaris 8, 9, 10, 11 HP-UX 11.11, 11.23, 11.31 Required software Java Runtime Environment 6.0 (1.6) or higher Java Runtime Environment 6.0 (1.6) or higher is also required to utilize the Snow Inventory Oracle Scanner. NOTE: Java Runtime Environment 1.7.0_7 must not be used. SNOW INVENTORY 5 AGENT FOR MACOS Requirements OS Version 10.6, 10.7, 10.8, 10.9, 10.10, 10.11, 10.12 (10.6 is supported using Snow Inventory Client 2.3) (10.4 and 10.5 are supported using Snow Inventory Client 2.2) architecture Intel x86 (32-bit) Intel x64 (64-bit) Page 27 of 37

SNOW INVENTORY 5 AGENT FOR LINUX Requirements Amazon Linux AMI 2016.03 Amazon Linux AMI 2015.03 and 2015.09 Amazon Linux AMI 2014.03 and 2014.09 Amazon Linux AMI 2013.03 and 2013.09 Amazon Linux AMI 2012.03 and 2012.09 CentOS 7.0 CentOS 6.0-6.6 CentOS 5.0-5.11 Debian 8.0-8.2, 8.5 Debian 7.0-7.6 Debian 6.0.00-6.0.10 Debian 5.x Oracle Linux 7.0-7.2 Oracle Linux 6.0-6.5, 6.7-6.8 Oracle Linux 5.0-5.11 Oracle Enterprise Linux 4.x Red Hat Enterprise Linux 7.0-7.2 Red Hat Enterprise Linux 6.0-6.8 Red Hat Enterprise Linux 5.0-5.11 Red Hat Enterprise Linux 4.x SUSE 12 SUSE 11 SUSE 10 Ubuntu/Kubuntu 16.04 Ubuntu/Kubuntu 15.04 and 15.10 Ubuntu/Kubuntu 14.04, 14.10 Ubuntu/Kubuntu 13.x Ubuntu/Kubuntu 12.x Ubuntu/Kubuntu 11.x Ubuntu/Kubuntu 10.x Required libraries architecture Oracle Scanning GLIBC 2.3.4 (or compatible version) libgcc_s 3.4.6 (or compatible version) libdl librt libm libpthread ld-linux These libraries are installed by default in most Linux distributions. But except for being installed, they also need to be available to the agent. They always are if the system isn t configured to hide specific libraries. x86/x64 (32-bit and 64-bit), Itanium based systems are not supported. Java Runtime Environment 6.0 (1.6) or higher is required to utilize the Snow Inventory Oracle Scanner. NOTE: Java Runtime Environment 1.7.0_7 must not be used. Page 28 of 37

SNOW INVENTORY 5 ORACLE SCANNER Oracle DB version Oracle DB edition Required software Requirements One of the following: 8 8i 9i 10g 11g 12c And the in-between versions One of the following: Oracle Database Enterprise Edition Oracle Database Standard Edition Oracle Database Standard Edition One IBM AIX 5.3, 5.4, 6, 7 Solaris 8, 9, 10, 11 HP-UX 11.11, 11.23, 11.31 Java Runtime Environment 6.0 (1.6) or higher NOTE: Java Runtime Environment 1.7.0_7 must not be used. Oracle Enterprise Linux 4, 5, 6 Red Hat Enterprise Linux 4, 5, 6 SUSE Linux Enterprise Server 10, 11 Microsoft Windows (all versions/editions supported by Oracle) Page 29 of 37

SNOW INTEGRATION MANAGER 5.1 The first time Snow Integration Manager (SIM) is utilized, a large amount of data is transferred which will lead to a high usage of CPU and memory. This will only occur the first time. SNOW INTEGRATION MANAGER REQUIREMENTS Microsoft Windows Server 2008 SP2 x64, 2008 R2, 2012 or 2012 R2 Single Xeon 2.4 gigahertz (GHz) or equivalent 4 GB or greater Required installed software Microsoft.NET Framework 4.5 Snow Inventory 5 Server or Snow Inventory Data 4.6 (or higher) Snow License Manager 7.0.14 (or higher) Snow License Manager 8 * * For utilizing PVU information from ILMT, BigFix, or TAD4D SNOW INTEGRATION CONNECTOR REQUIREMENTS THIRD PARTY INVENTORY TOOLS BMC ADDM Supported versions Version 10.0, 10.1, 10.2, 11.0 Authentication A user account with administrative access on the target BMC ADDM server Dell KACE Supported versions Database requirements K1000 MySQL A database user account with read access to the database FrontRange Discovery Supported versions Version 7.x, 8.x, 9.0-9.1 Database requirements Microsoft SQL Server 2005, 2008, 2008 R2 or 2012 A database user account with read access to the database Page 30 of 37

HEAT Discovery Supported versions Version 2015.2 Database requirements Microsoft SQL Server 2005 SP3, 2008 SP1, 2008 R2 SP1, or 2012 A database user account with read access to the database. Required In HEAT client - Include the executable file names in the Inventory Settings Software Files tab via the Include/Exclude from Inventory quick action. HP Discovery & Dependency Mapping Inventory Supported versions Version 7.6 HP Server Automation Supported versions Version 10.0 Authentication A user account with administrative access to the target HP SA server IBM BigFix Inventory Supported versions IBM BigFix 9.x IBM License Metric Tool 9.x Authentication Required installed software A BigFix account with the API role assigned is required for API authentication Snow Inventory Data 4.6.07 for processing of PVU information Snow License Manager 8 for presentation of PVU information IBM License Metric Tool Supported versions DB2 database: IBM License Metric Tool 7.x CSV files: IBM License Metric Tool 7.x, 9.x Database requirements Authentication Required installed software Additional information DB2 A database user account with read access to the database Snow Inventory Data 4.6.07 for processing of PVU information Snow License Manager 8 for presentation of PVU information For database connection, the IBM Data Server Driver Package needs to be installed on the server where the Snow Integration Manager is installed. IBM TAD4D Supported versions Version 7.5 Database requirements Required installed software Additional information DB2 A database user account with read access to the database Snow Inventory Data 4.6.07 for processing of PVU information Snow License Manager 8 for presentation of PVU information IBM Data Server Driver Package needs to be installed on the server where the Snow Integration Manager is installed. Page 31 of 37

iquate iqsonar Supported versions Database requirements Version 3.6.r1 A database user account with read access to the database LANDesk Supported versions Version 9.0, 9.5 Database requirements Microsoft SQL Server 2005, 2008, 2008 R2 or 2012 A database user account with read access to the database SMS/SCCM Supported versions Microsoft SMS 2003 Microsoft SCCM 2007, 2007 R2, 2012, 2012 R2 Microsoft SCCM 1511, 1602, 1606, 1610 Required Hardware inventory Software inventory (including file details) Asset intelligence Software metering (optional) Database requirements Microsoft SQL Server 2005, 2008, 2008 R2 or 2012 A database user account with read access to the database Symantec Altiris Supported versions Version 6.x, 7.x, 8.x Required Hardware and operating system inventory Software inventory File properties inventory Software metering (optional) Database requirements Microsoft SQL Server 2005, 2008, 2008 R2 or 2012 A database user account with read access to the database Page 32 of 37

VIRTUAL AND TERMINAL SERVER ENVIRONMENTS Citrix XenServer Supported versions Version 4.x, 5.x, 6.x Authentication A user account with access to the Citrix XenServer Management API. Microsoft Hyper-V/VMM Supported versions Required Authentication Hyper-V on Windows Server 2008, 2008 R2, 2012, 2012 R2 Virtual Machine Manager 2007, 2008, 2008 R2, 2012 In order for the scanner to discover guest machines and automatically identify host/guest relations, all guest machines must have the latest update of the Hyper-V Integration Services installed. NOTE: For guest machines running on Windows Server 2008 or older, Hyper-V Integration Services must be updated manually. A user account with administrative access on the target Hyper-V host or target Virtual Machine Manager server. Red Hat Enterprise Virtualization Supported versions Red Hat Enterprise Virtualization 3.5 Authentication A user account with access to the Red Hat Enterprise Virtualization API. VMware Supported versions vsphere 4.x, 5.0, 5.1, 5.5, 6.0, 6.5 VCenter Server Appliance (VCSA) VMware ESXi Required VMware vsphere Web Services SDK must be installed and configured either on the ESX server or on the vsphere Server, depending on where data is gathered from. VMware tools needs to be installed on the guest machines in order for the scanner to discover guest machines and automatically identify host/guest relations. Authentication Additional information A user account with access to the VMware vsphere Web Services SDK. In order for the Snow License Manager automated datacenter generation to work, the vsphere datacenters must be provided with unique names. Otherwise all ESX-servers will be attached to the default datacenter hadatacenter regardless of their vsphere attachment. Page 33 of 37

MDM/EMM TOOLS MobileIron Supported versions MobileIron Core 8.5, 9.x Authentication For MobileIron Core 8.5 (API v1): For API Authentication, a MobileIron Core account with the API role enabled is required. For MobileIron Core 9.x (API v2): For API Authentication, a MobileIron Core account with the following settings is required. Enabled: Device Management View dashboard, device page, device details Privacy Control View apps and ibooks in device details Disabled (cleared): Other Roles Enforce single session (all spaces) Snow Device Manager Supported versions Snow Device Manager 5.0 Required Authentication In order for Snow License Manager to be able to display if a mobile device is connected to MS Exchange, the Exchange Defender in Snow Device Manager is required. A domain user account with administrative privileges in the Snow Device Manager platform. VMware AirWatch Supported versions AirWatch 7.2-8.5 Authentication An AirWatch account with the API role assigned as a minimum is required for API authentication. An AirWatch API access token is required. Page 34 of 37

DATA EXCHANGE ServiceNow Supported versions Required Authentication ServiceNow Dublin Release ServiceNow Eureka Release ServiceNow Fuji Release (up to patch 8) Snow License Manager Web API 1.0 or higher In ServiceNow, the plug-in Insert Multiple Web Service needs to be activated. A Snow License Manager user account is required for Web API authentication. For partner platforms, administrative access to the specific customer is sufficient. A ServiceNow user account is required to access the ServiceNow web services. The user account needs to be associated with the soap, import_transformer, itil, and sam roles of the ServiceNow platform. ServiceNow Scoped Application * Supported versions ServiceNow Fuji Release (from patch 9) ServiceNow Geneva Release ServiceNow Helsinki Release Snow License Manager Web API 1.0 or higher Required Authentication * Deprecated in SIM 5.1. Replaced by Snow for ServiceNow. In ServiceNow, the plug-ins Software Asset Management and Insert Multiple Web Service need to be activated. A Snow License Manager user account is required for Web API authentication. For partner platforms, administrative access to the specific customer is sufficient. A ServiceNow user account is required to access the ServiceNow web services. The user account needs to be associated with the x_snsab_snow_cmdb.snw role of the ServiceNow platform. Page 35 of 37

SNOW FOR SERVICENOW Snow for ServiceNow populates and maintains the ServiceNow implementation with information from Snow License Manager. The Snow License Manager Web API connects to Snow License Manager and collects information on computers, users, installed software, and compliance numbers (available licenses). The information is then replicated to ServiceNow via Snow Integration Manager: The ServiceNow CMDB connector populates the CMDB with information on all hardware and software assets, and relationships between hardware, software, and users. The ServiceNow Catalog connector populates the CMDB with hardware and software models, which allows organizations to take full advantage of the Product Catalog and Service Catalog features in ServiceNow. Also, it fetches and displays information on available licenses in the approval step of software requests in ServiceNow. Snow for ServiceNow Supported versions Required Authentication ServiceNow Helsinki Release Snow Integration Manager 5.1 SnowForServiceNow_Catalog_UpdateSet_1.0.28 SnowForServiceNow_CMDB_UpdateSet_2.0.28 Snow License Manager 8.0.07 Web API (or higher) or Snow License Manager 7.0.24 Web API (or higher) In ServiceNow, the plug-ins Software Asset Management Core and Insert Multiple Web Service need to be activated. In Snow Integration Manager, the ServiceNow Catalog and the ServiceNow CMDB integration connectors need to be configured. A Snow License Manager user account is required for Web API authentication. For partner platforms, administrative access to the specific customer is sufficient. A ServiceNow user account is required to access the ServiceNow web services. The user account needs to be associated with the snow_catalog_importer and the x_snsab_snow_sam_i.snw roles of the ServiceNow platform. Page 36 of 37

SNOW DISTRIBUTION 5.5 These are the system requirements for Snow Distribution. To enable the log functionality of Snow Distribution, Microsoft SQL server needs to be installed. Snow Distribution supports software distribution and for the following operating systems: Microsoft Windows 95 Microsoft Windows 98 Microsoft Windows NT Microsoft Windows 2000 Microsoft Windows XP Microsoft Windows Vista Microsoft Windows 7 DISTRIBUTION POINT (FILE SERVER) REQUIREMENTS Disk space Requirements One of the following: Microsoft Windows Server 2000 Microsoft Windows Server 2003 Microsoft Windows Server 2008 16 MB free, plus space to hold the distribution packages CORE SERVICE Requirements One of the following: Microsoft Windows Server 2008 Microsoft Windows Server 2003 Microsoft Windows 2000 server or professional Microsoft XP Professional Microsoft Windows Vista Microsoft Windows 7 DISTRIBUTION MANAGER Disk space Requirements Workstation with the same version of operating system that distribution packages will be made for 25 MB free space DATABASE SERVER Requirements Database Microsoft SQL Server 2005 Microsoft SQL Server 2008 Case sensitive collations not supported Page 37 of 37