P SERVICIOS SOCIO SANITARIOS GENERALES (SSG) WHO IS SSG GROUP? Avda.Innovación, s/n Edificio Renta Sevilla 41020 Seville (Spain) Tef.: +34 954 933 277 e-mail: ssg.international@atriaservicios.com
GROUP PRESENTATION 1- THE GROUP 2- THE QUALITY IN SSG GROUP 3- MANAGEMENT SYSTEMS 4- MEDICAL DEVICES 5- DISABLED PERSON SERVICES 2
1-THE GROUP THE FIGURES Employees: 1.950 Attending to more than 4 Million people. Medical transportations: more than 2 Million a year. More 40 Million Kilometers driven a year. Ambulances: 950 Operating branches arround Spain: 35 in 18 counties Madrid Barcelona Lleida Tarragona Granada Jaén H Cádiz Málaga Sevilla Almería Murcia Ceuta Albacete Murcia Mallorca Menorca Ibiza Melilla 3
MATERIAL RESOURCES In order to give the appropriate response and ensure the satisfaction of our customers, the Group currently has one of the largest and most modern fleets of ambulances and vehicles adapted to transport disabled and emergencies. About 950 vehicles duly equipped with the most modern materials, with over 60,000 m² of warehouses, garages and offices, with equipment to control on real-time the traffic and operations, 1200 mobile handsets, trunking and GPRS and GPS systems installed in vehicles. A long list of equipment that make it the group solvent and ready prepared for any professional challenge. KEYS TO SUCCESS Commitment to Technological Innovation: Continuous improvement of our communication systems Central Services to generate Economies of Scale Exploiting synergies between group companies and departments The Know-How after more tan 20 years in the market Continuous training to the employees Commitment with the Quality though Registered Management Systems 2-THE QUALITY IN SSG GROUP SSG is Registered under the most recognized Standards in the World, with the ISO 9001 in Quality Systems, the ISO 14001 in Environmental Management Systems, the OHSAS 18001 in Health & Safety Management Systems and the UNE 179002 specific to Quality Systems in Medical Transportation and Emergencies. These certifications extends to related and complementary services that support and ensure quality service in all our processes. 1
Our Mission "We are born with the mission of providing health and social services with proven quality to provide increased value to our customers and patients, ensuring their satisfaction and business excellence in the framework of the economic agreement reached with each of them. " Our Vision "Our vision is to professionalize medical transport services, appropriate care to the patient and an efficient attention on emergency and medical transportation whit a high level of Quality, staffed by, trained, and prepared professionals to respond effectively to any emergency situation that comes on the way " Our Values As the group reads the Mission, Strategic Objective of the group is "The Customer "main focus in all activities of the group, "Give Priority to People" is determined in the Vision group. Our Values have been defined as strategic, around which revolves the Group Management System. These values are: 1.- Customer Orientation 2.- Human Capital Development 3.- High Quality Service 4.- Functional organization appropriate to the external and internal customer needs. 5.- Organization committed to the environmentally and socially ethical and responsible. The certificates of Register obtained give the group the assurance that their systems of quality management are controlled and monitored by an external body that ensures the correct application of the rules of reference being the direct beneficiaries of this system the clients of the company, the patients and its employees. 2
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3-MANAGEMENT SYSTEM We understand the ambulance service as a thread within the patient care process, we extend to other services we provide to the disabled people, with or without vehicles. There are four areas that ensure the provision of adequate service in a timely manner: Customer Service, Quality, Production and Logistics and Maintenance. THE TECHNOLOGY With a strong belief in continuous improvement, we have our own unit of communication and information systems. Although its best use would not be possible if it were not integrated into a proper management system. Our resources are: Traffic Control Room Trunking Stations Computer Systemss: Remote connetion via Terminal Server GPS fleet-wide Control Systems via TrackGPS HERMES: Internal Software for control of effective and efficient management of the services, fleet and employees, including GPS location, services management, times control of the services and more. o Internal Softwares to control the fllet fuel consumption, official documentation of the vehicle, health documentation, control of consumables material into the ambulances, and other matters which represent a cost to the company. 4
4-MEDICAL DEVICES Our technical and financial solvency, combined with our innovative management model enables us to respond to any health service need, including medical transportation, or medical services and / or nursing staff, either in a timely manner or maintained over time. The exploitation of synergies between our delegations and subjugation controls bound to external audits (financial, quality management system and customer relationship) ensure the competitiveness of our offers and service assurance. Moreover, the relationship and connection with car dealers and coachbuilders allow us to respond to special patient care. Finally, our Area Knowledge Management provides consulting and training services to customers and partners who are in the service planning stage. 5
5- CARE AND SUPPORT SERVICES FOR PEOPLE WITH REDUCED MOBILITY SSG act annually over 850,000 interactions with people with limited personal autonomy for displacement. This experience, for years, comprehensive care (transfer, support, service management,...) of disabled people, enabled to have a specialized background which has become a distinguishing feature of high added value. Thus, the formalization of these interactions, the training of professionals within the internal process of accreditation of skills and monitoring the quality of the service (understood as the integration of technical dimensions + + service accessibility customer satisfaction) are the pillars of what is behind our company philosophy. 6
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Group Website: www.grupossg.com Contact e-mail: ssg.international@atriaservicios.com 8