Celebrating 31 years 2013-2014 Annual Report
ESS Mission ESS Support Services is a not-for-profit agency committed to supporting seniors in their desire to remain in their own homes and community. ESS Vision We envision a community of independent seniors sustained through excellence of operations, enthusiasm and continual innovation in the delivery of community support services. ESS Values Safety accountable, vigilant, proactive and preventable Respect diversity, cultural values and beliefs Independence client autonomy and freedom of choice Innovation creativity and imagination Teamwork joint effort and shared decision making Accountability responsibility, transparency, confidentiality and integrity
Report of the Chair and CEO In our thirty-first year of operation, we have successfully continued to expand the reach and the variety of services we provide to our clients. In our efforts to fulfill our mission, and to meet the ever-growing community of seniors and caregivers in Etobicoke, we continue to hold ourselves to our commitment of maintaining the highest standards of excellence. The following highlight some of the many accomplishments ESS has achieved over the past year: In June 2013, ESS was accredited with Exemplary Standing; a status awarded to those who have met the highest level of performance standards of the accreditation program. Our Board of Directors, staff and volunteers were commended by Accreditation Canada for using accreditation to improve the quality and safety of services offered to our clients and community; Through the priorities set in our Strategic Plan, our programs are sensitive and responsive to client needs and preferences including those based on ethnic, spiritual, linguistic, familial and cultural requirements. The ongoing financial support of the GH Wood Foundation has enabled ESS to create a sustainable self-help network in Etobicoke apartment buildings by engaging previously isolated seniors in social, education and recreational activities. These activities promote the independence, good health and quality of life of these seniors. ESS was chosen by the Central LHIN to lead an emergency preparedness project to ensure agencies are better prepared for future emergencies. A cross-agency survey was completed to determine emergency equipment and supply needs. Based on survey results, required equipment was purchased and distributed with the funds provided. Funding for Health & Wellness programs from both the Toronto Central LHIN and the Central LHIN has allowed us to: Provide twelve falls prevention and exercise programs across a broader area of Toronto;
Implement the Assisted Living Services for High Risk Seniors to provide care for individuals living in the community who are deemed at high risk and require intensive service to enable them to remain in their community; As leaders of innovative partnerships, the Board Chairs of Community Care Partners (CCP) presented at an Effective Governance Collaboration to Advance Integration seminar to share their knowledge about the benefits of partnership to a variety of health care CEOs and health care leaders from across Ontario; CCP has achieved the following during our three year agreement: Raised funds, marketed services and enhanced community awareness; New business associations were established through the creation of a joint a golf tournament; Researched areas of Client Safety and Emergency Preparedness by utilizing the expertise of a co-op student; Carried out cost-effective joint staff and volunteer training in areas of infection control and computer software. We continue to be proud of our team of professional staff and dedicated volunteers, all of whom recognize the ever increasing and extensive need for quality services to assist the seniors in our community. On behalf of our organization, we would also like to recognize the support, wise guidance and compassion that Donna Cansfield, MPP for Central Etobicoke and her staff have provided to us over so many years. We wish Donna well as she leaves the political scene and commits herself to continuing her strong advocacy for all seniors. Darlene Dubbin Chair, Board of Directors Dolores Ellerker C.E.O.
ESS Statement of Revenue and Expenses Year Ended March 31 REVENUE 2014 2013 Central LHIN - Program Funding $ 3,005,659 $ 2,974,059 Central LHIN One Time Funding 126,826 28,136 Toronto Central LHIN Program Funding 22,439 - Toronto Central LHIN One Time Funding 34,696 - Client Fees 413,813 444,729 Recoveries from External Sources 489,754 439,987 United Way 229,455 222,545 Other Revenue 158,336 105,168 The Ontario Trillium Foundation 37,892 75,387 Fundraising & Donations 65,260 64,947 The City of Toronto CSP 47,025 45,215 G.H. Wood Foundation 94,903 29,439 Total Expenses 4,726,058 4,429,612 EXPENSES Salaries and Wages 3,069,162 3,027,310 Benefits 521,629 496,549 Occupancy 323,702 320,849 Food Services 116,889 116,415 Purchased Services 140,158 114,985 Office Expenses 82,464 82,492 Other Operating 101,910 78,568 LHIN - One Time Expenditures 161,522 28,136 Travel Expenses 100,587 70,521 Service Supplies 29,147 35,529 Fundraising Expenses 29,651 23,051 Volunteer Training/Recognition 6,260 13,268 Staff Training 26,600 13,076 Computer Expenses 5,857 3,491 Equipment Purchases minor - 2,772 Total Expenses 4,715,538 4,427,012 EXCESS OF REVENUE OVER EXPENSES BEFORE AMORTIZATION 10,520 2,600 Amortization of deferred grants 18,201 42,294 Amortization of capital assets (18,201) (42,294) Excess (deficiency) of revenue over expenses for the year 10,520 2,600 The complete Financial Statements of the Agency as audited by Tinkham & Associates LLP, Chartered Accountants, are available upon request.
ESS Services Provided PROGRAMS UNITS CLIENTS SERVED Caring Centre 1,727 68 Congregate Dining 2,843 98 Day Program* 14,348 297 Friendly Visiting / Telephone Reassurance 7,177 328 Health and Wellness Program 4,381 435 Respite Care / Home Help 5,203 69 Supportive Housing 55,269 162 Transportation* 17,556 736 *Includes all sources of funding ESS Volunteer Services Provided PROGRAMS NUMBER OF VOLUNTEERS TOTAL VOLUNTEER HOURS Administration 2 198 Adult Day Services 63 4505 Board of Directors 12 1030 Congregate Dining 24 1424 Friendly Visiting / Telephone Reassurance 19 6500 Fundraising 97 885 Placement Students 16 3217 Health & Wellness 16 83 Training & Orientation 49 116 Transportation 11 1193 Board of Directors Evelyn Adams Gloria Ellis Ken Chong Phil Jackson Darlene Dubbin Karen Kowal Fred Levitt Karen Lynn Sheila MacIsaac Thomas Robins Margaret Smuk Erica Teklits
Community Partners We look forward to continuing to develop our current partnerships and linkages that include those with abi Possibilities, Better Living Health and Community Services, the Canadian Hearing Society, The Canadian Red Cross Peel Region, CANES Community Care, the Central Community Care Access Centre (CCAC), Central King Seniors Residence, Long Term Care Homes and Services, Circle of Care, Community Ethics Network, Dorothy Ley Hospice, Downsview Services for Seniors, Home Instead Senior Care, Humber College Social Services Program, Humber Community Services for Seniors, Humbervale Place Christian Outreach Foundation, Islington Seniors Centre, LAMP Community Health Centre, Minto Apartments Limited, MS Society, North York Seniors Centre, Oakwood Retirement Communities, Ontario Community Support Association (OCSA), Our Saviour Thistletown Lutheran Lodge, P.E.A.C.E, Peel Senior Link, Rexdale Community Health Centre, Rexdale Women s Centre, Richview Community Care Services, St. Elizabeth Healthcare, St. James Food Basket, St. Joseph s Health Centre, Scarlett Heights Retirement Residence, Senior LINC, Stonegate Community Health Centre, Storefront Humber, Toronto Alzheimer s Society, Toronto Community & Neighbourhood Services Investing in Neighbourhoods Project, Toronto Public Health, Toronto Central CCAC, Toronto Ride, Trillium Health Centre Regional Continence Clinics, Vaughn Community Health Centre, the Village of Humber Heights, VON Peel Region, Volunteer Toronto, West Park Senior s Mental Health Service, the West Toronto Diabetes Education Program, Woodgreen Community Services, York University Faculty of Nursing. Our Supporters Financial and in-kind support from the following companies and foundations are most appreciated: Centre for Independent Living in Toronto (CILT), City of Toronto: Investing in Neighbourhoods, Cloverdale Mall, The Geoffrey H. Wood Foundation, Green Shield Canada, Human Resources and Skills Development Canada: Canada Summer Jobs, Ministry of Citizenship and Immigration, Ministry of Tourism and Sport: Healthy Communities Fund, Ministry of Tourism and Sport: Ontario Sport and Recreation Communities Fund, New Horizons for Seniors Program Ontario Region, the Ontario Trillium Foundation, and the Rotary Club of Etobicoke (District 7070). Additionally, warm thanks to the many individuals and businesses that have given their support through individual donations, sponsorships, bequests, and honourariums. This support allows us to continue to assist seniors in their homes and community. Our Funders ESS Support Services kindly thanks our funders: the Central and Toronto Central Local Health Integration Network (LHIN), the United Way Toronto, and the City of Toronto. The views expressed in this publication are the views of ESS Support Services and do not necessarily reflect those of our funders, supporters or community partners.
ESS Support Services 2245 Lawrence Avenue West, Etobicoke ON M9P 3W3 416-243-0127 www.esssupportservices.ca Charitable No. 11896 5029 RR 0001