HOME SUPPORT SERVICES For Oxford and West Norfolk County

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1 HOME SUPPORT For Oxford and West Norfolk County Home Support Services help seniors and adults with disabilities maintain their independence and remain at home. Most services charge a fee, but may have reduced fees for those on fixed incomes. Inquire with the individual organization. Unless otherwise indicated the organizations listed in this document serve the entire county of Oxford and, where indicated, West Norfolk. Hiring someone to provide services or care is an important decision. The Ontario Ministry of Health and Long-Term Care has created a Home and Community Services Checklist to help with this decision: The South West Community Care Access Centre (CCAC) coordinates publicly funded in-home health services, including nursing, therapies, personal support and medical supplies. The CCAC can refer you to community services to help you stay safely and comfortably in your own home. Woodstock Office Tel: Dundas St Toll Free: Woodstock, ON N4S 8W3 Fax: is a blog and website of thehealthline.ca. It provides information and encouragement to those who are caring for a relative or friend living with an illness, disability or aging challenges. The site includes caregiving events, news and community resources. For more health services information visit Last Modified: Jan 2015

2 NURSING AND THERAPY Services may also include personal support, respite care, foot care, companionship, homemaking, errands and shopping. Aggie's Homecare Services (includes Norfolk) Red Cross Care Partners (includes Norfolk) or Pace Homecare Services Pursuit Health Management (includes Norfolk) or Seniors for Seniors (respite care) Stonebridge Community Services (Tillsonburg) or We Care Home Health Services or PERSONAL SUPPORT Personal support provides bathing, dressing, grooming, medication assistance, etc. Services may also include companionship, homemaking, errands and shopping. Aggie's Homecare Services Canadian Red Cross - Community Health Services or Red Cross Care Partners or Pace Homecare Services Senior Homecare by Angels or Seniors for Seniors Stonebridge Community Services (Tillsonburg) or We Care Home Health Services or HOME HOSPICE CARE Care by trained volunteers during life threatening illness. VON Hospice Services or PERSONAL EMERGENCY RESPONSE SYSTEMS Personal emergency response systems allow seniors and people with disabilities to quickly and easily call for assistance using a help button. Action Medical, Woodstock (includes Norfolk) or ConnectCare (includes Norfolk) or Ontario Home Oxygen and Health (includes Norfolk) Phillips Lifeline (includes Norfolk) Woodstock General Hospital (Lifeline) DOCTOR REFERRALS Health Care Connect (includes Norfolk)

3 HOMEMAKING Homemaking provides light housekeeping, meal preparation, laundry, home management, etc. Services may also include companionship, errands, shopping and odd jobs. Aggie's Homecare Services Canadian Red Cross Community Health Services or Pace Homecare Services Senior Homecare by Angels or Seniors for Seniors We Care Home Health Services or MEAL DELIVERY Meals on Wheels programs deliver cooked nutritious meals to your home by caring volunteers. South Gate Centre GROCERY DELIVERY / SHOPPING / ERRANDS Many pharmacies deliver food and health care products. Call first to confirm details. Many of the services listed under NURSING AND THERAPY, PERSONAL SUPPORT and HOMEMAKING also provide shopping and errands for clients receiving other services. Foodland (Norwich) Foodland (Ingersoll) Shoppers Drug Mart (Norwich) Sobeys (Tillsonburg) Store2Door (Woodstock) Foodland (Port Rowan - in town delivery only) Foodland (Ingersoll) HOUSEKEEPING / GENERAL MAINTENANCE / LAWN CARE / ODD JOBS A selection of senior-friendly services that provide housekeeping, repairs and maintenance, yard work and snow removal. For others see the yellow pages under Home Improvements, and Lawn Maintenance Aggie s Homecare Services (Norfolk) Home Instead Senior Care Ingersoll Services for Seniors (Ingersoll) Seniors for Seniors (Housekeeping only) Senior Homecare by Angels (Housekeeping only)

4 VON Home Help Program (Housekeeping only) REFERRAL These services offer referrals for housekeeping, home repairs, maintenance and remodeling needs with trades people and service companies. FRIENDLY VISITING / COMPANIONSHIP Many of the services listed under NURSING AND THERAPY, PERSONAL SUPPORT and HOMEMAKING also provide companionship. Norfolk Office Tillsonburg & District Multi-Service Centre(Tillsonburg) Alzheimer Society of Oxford County or Seniors for Seniors Telephone Reassurance Programs: or Rotary Club of Tillsonburg - Phone Check Service FOOT CARE Community Clinics: Tillsonburg & District Multi-Service Centre(Tillsonburg) We Care Home Health Services or In-home: CarePartners or Tillsonburg & District Multi-Service Centre(Tillsonburg) IN-HOME HAIRDRESSERS / BARBERS Sandra Hesch ADULT & ALZHEIMER DAY Apply directly or through the CCAC for Adult & Alzheimer day

5 PROGRAMS programs: Victorian Order of Nurses (VON) - Programs offered in Ingersoll, Tillsonburg and Woodstock ext 226 or ext 226 Programs for people with disabilities (apply directly): WDDS (Woodstock and District Developmental Services) (Woodstock) TRANSPORTATION These services provide accessible and non-accessible for seniors and adults with disabilities. Many of the services listed under NURSING AND THERAPY and PERSONAL SUPPORT also provide accompaniment to appointments and other escort services. Medical attendant transportation can accommodate stretchers. Canadian Red Cross or Drive-U Huron Patient Transfer Service Ingersoll Paratransit Mobile Link Ltd Woodstock Paratransit Transportation with medical attendants: Hoffmans Patient Transfer London Medical Transportation Systems Voyageur MEDICAL EQUIPMENT Financial Assistance: Ontario March of Dimes: Assistive Devices Program Home and Vehicle Modification Programs Ontario Ministry of Health and Long-Term Care Assistive Devices and Home Oxygen Program Sales and Rentals: Action Medical, Woodstock or Axcess Solutions Health Care, Woodstock or Brian's Home Health Care & Mobility, Ingersoll or Canadian Red Cross or Grand Medical Supply, Tillsonburg or Mobility 1st Ltd, Ingersoll or Ontario Home Oxygen and Health Loans (may request donation):

6 In-home oxygen and respiratory services: Oxford ProResp Inc or IN-HOME LABORATORY Most laboratory services are covered by OHIP with a doctor s order. For in-home services there is usually a fee of about $25. CML Healthcare Laboratory Services (Includes Norfolk) IN-HOME HEARING Hear-Med Inc (Tillsonburg) Hear-Med Inc (Woodstock) Total Hearing Centre (Woodstock) Total Hearing Centre (Tillsonburg) Trillium Hearing Centre (West Norfolk) SPECIAL CLOTHING Services accessible from your home. Geri Fashions of London (In Oxford County twice a year-call for details) Silvert s Clothing for Seniors BOOK LENDING / READING Accessible Media Inc Norfolk County Public Library Homebound Service Oxford County Library Home Library Service (Ingersoll) Tillsonburg Public Library Home Library Service (Tillsonburg: In-town delivery) Woodstock Public Library Homebound Service (Woodstock)

7 ADDITIONAL Healthcare Services: Haldimand-Norfolk Public Health Unit (Delhi) Oxford County Public Health Ontario Network for the Prevention of Elder Abuse Senior Safety Line Victorian Order of Nurses Government Services: Canada Mortgage and Housing Residential Rehabilitation Assistance Program (RRAP) Canada Pension Plan (CPP), Old Age Security (OAS) and Disability Benefits OHIP (Ontario Health Insurance Plan), London Ontario Drug Benefit Program Seniors Co-Payment Program Public Guardian & Trustee Service Canada ServiceOntario Telehealth Ontario Trillium Drug Program Veterans Affairs Canada Seniors Centres: Ingersoll Services for Seniors Seniors Centre South Gate Centre, Woodstock Tillsonburg Senior Centre Inclusion in this pamphlet does not constitute a recommendation by the Community Care Access Centre nor does exclusion imply the lack of one. Contact thehealthline.ca at [email protected] if you have any additions or changes for this pamphlet.