Training Plan. Planning Section Emirates College for Managment & Information Technology Countinuing Education & Professional Development Center

Training Plan Planning Section Emirates College for Managment & Information Technology Countinuing Education & Professional Development Center

Training Plan for 2016 Contents Leadership & Manamgement... 2 Creativity, Innovation, Happiness & Tolerance... 9 HR, Training & Development... 13 Customer Service and Communication Skills... 23 Finance & Accounts... 29 Health, Safety & Environment... 41 Information Technology... 53 Interpersonal & Self Development... 60 Sales, Purchasing, Contracts, Tenders and Logistics... 69 Media and Public Relation... 87 Marketing & Sales... 94 Secretarial and Office Management... 100 1

Leadership &Manamgement Leadership and Management 1 Business Etiquette 03/01/2016 07/01/2016 Dubai 3000 $ 2 Creative Problem Solving & Decision Making 03/01/2016 07/01/2016 Dubai 3000 $ 3 Senior Management Program 03/01/2016 07/01/2016 Doha 3000 $ 4 Change Management: People and Process 03/01/2016 07/01/2016 Abu Dhabi 3000 $ 5 Management Skills 10/01/2016 14/01/2016 Muscat 3000 $ 6 Introduction to Business Contracts 10/01/2016 14/01/2016 Dubai 3000 $ 7 The Leadership Challenge 10/01/2016 14/01/2016 Dubai 4000 $ 8 Managing and Motivating Towards Excellence: Skills, Competencies, Traits and Techniques 17/01/2016 21/01/2016 Dubai 3000 $ 9 Effective Management & Leadership Skills 17/01/2016 21/01/2016 Abu Dhabi 3000 $ 10 Counselling Skills 17/01/2016 21/01/2016 Dubai 3000 $ 11 Coaching For Optimum Performance 24/01/2016 28/01/2016 Dubai 3000 $ 12 Leading and Managing Change 24/01/2016 28/01/2016 Abu Dhabi 3000 $ 13 Coaching and Mentoring 24/01/2016 28/01/2016 Dubai 3000 $ 14 Personal Productivity Skills workshop 31/01/2016 04/02/2016 Abu Dhabi 3000 $ 15 Problem Solving and Decision Making 31/01/2016 04/02/2016 Kuwait 3000 $ 16 Leading Innovation 31/01/2016 04/02/2016 17 Leadership & Management Skills for Supervisor (Certified) 07/02/2016 11/02/2016 Abu Dhabi 3000 $ 18 Developing Excellence in People Leadership 07/02/2016 11/02/2016 Dubai 3000 $ 19 Developing 'World Class Customer Service' - As A Competitive Strategy 07/02/2016 11/02/2016 Dubai 3000 $ 20 Supervisory Skills 14/02/2016 18/02/2016 Abu Dhabi 3000 $ 2

Leadership and Management 21 Certified Professional Manager 14/02/2016 18/02/2016 Dubai 3000 $ 22 Business Process Analysis & Modeling 14/02/2016 18/02/2016 Dubai 3000 $ 23 Leading people to Maximize Performance 21/02/2016 25/02/2016 Doha 3000 $ 24 Executive Leadership: Delivering Results Through Strategic Performance Management 21/02/2016 25/02/2016 Abu Dhabi 3000 $ 25 The Strategic Leader 21/02/2016 25/02/2016 Muscat 3000 $ 26 Disaster Recovery Planning 28/02/2016 03/03/2016 Dubai 3000 $ 27 Management Skills and Techniques for Engineers 28/02/2016 03/03/2016 Istanbul 4000 $ 28 Procurement Best Practices 28/02/2016 03/03/2016 Dubai 3000 $ 29 Middle Management Skills 06/03/2016 10/03/2016 Abu Dhabi 3000 $ 30 Managing Change 06/03/2016 10/03/2016 Dubai 3000 $ 31 Leadership Development Skills (Certified) 06/03/2016 10/03/2016 Dubai 3000 $ 32 Maximizing Organizational Communication 13/03/2016 17/03/2016 Abu Dhabi 3000 $ 33 Project Management Skills for Non Project Managers 13/03/2016 17/03/2016 Abu Dhabi 3000 $ 34 Results-Based Leadership 13/03/2016 17/03/2016 Abu Dhabi 3000 $ 35 Effective Presentation Skills 20/03/2016 24/03/2016 Kuwait 3000 $ 36 Certified Professional Manager 20/03/2016 24/03/2016 Berlin 5500 $ 37 Leadership Best Practices: Leadership, Influence and Trust - The Power of a Leader 20/03/2016 24/03/2016 Abu Dhabi 3000 $ 38 Effective Performance Management 27/03/2016 31/03/2016 Dubai 3000 $ 39 Effective Coaching and Counseling Skills 27/03/2016 31/03/2016 Dubai 3000 $ 40 Developing your Personal Influence and Impact: EQ for Inspirational Leadership 27/03/2016 31/03/2016 Abu Dhabi 3000 $ 41 Conflict Management 03/04/2016 07/04/2016 Berlin 5500 $ 3

Leadership and Management 42 Talent Management Strategies 03/04/2016 07/04/2016 Dubai 3000 $ 43 Managerial Creativity and Innovation Skills 03/04/2016 07/04/2016 Doha 3000 $ 44 45 46 Leading with Emotional Intelligence: Psychology of Leadership Business Planning: Practical Strategies for Organizational Success Negotiation and Conflict Management in Organizations 10/04/2016 14/04/2016 Abu Dhabi 3000 $ 10/04/2016 14/04/2016 Muscat 3000 $ 10/04/2016 14/04/2016 Dubai 3000 $ 47 Stategic Crisis Management 17/04/2016 21/04/2016 Istanbul 4000 $ 48 High Performance Leadership 17/04/2016 21/04/2016 Dubai 3000 $ 49 Managerial Decision-Making and Problem- Solving 17/04/2016 21/04/2016 Abu Dhabi 3000 $ 50 Advanced Leadership and Management Skills 24/04/2016 28/04/2016 Dubai 3000 $ 51 Leading High Performance Teams 24/04/2016 28/04/2016 Dubai 3000 $ 52 Strategy Planning and Implementation 24/04/2016 28/04/2016 Abu Dhabi 3000 $ 53 The Comprehensive Course on Strategy and Strategic Planning 01/05/2016 05/05/2016 Dubai 3000 $ 54 Mastering Management Skills (Certified Manager) 01/05/2016 05/05/2016 Abu Dhabi 3000 $ 55 Communication, Coordination and Leadership: Enhancing Leadership and Supervisory Skills 01/05/2016 05/05/2016 London 5500 $ 56 Enhancing Leadership Skills with Effective Interpersonal Interaction 08/05/2016 12/05/2016 57 NLP: Strategies for Recreating Excellence in the Workplace 08/05/2016 12/05/2016 Abu Dhabi 3000 $ 58 Developing Resilient Leadership 08/05/2016 12/05/2016 Dubai 3000 $ 4

Leadership and Management 59 People Management Skills for New Supervisors & Team Leaders 15/05/2016 19/05/2016 Dubai 3000 $ 60 Leadership, Innovation and Enterprise Skills 15/05/2016 19/05/2016 Abu Dhabi 3000 $ 61 The Management and Leadership Development Course 15/05/2016 19/05/2016 Dubai 3000 $ 62 Risk Management for All Professional 22/05/2016 26/05/2016 Dubai 3000 $ 63 Planning & Organizing Skills 22/05/2016 26/05/2016 Doha 3000 $ 64 Leadership and Management Skills for Supervisors 22/05/2016 26/05/2016 Abu Dhabi 3000 $ 65 Creative Thinking and innovation Techniques 29/05/2016 02/06/2016 Muscat 3000 $ 66 Advanced Supervisory Skills 29/05/2016 02/06/2016 Dubai 3000 $ 67 Skills For Woman At Work (Certified) 29/05/2016 02/06/2016 Istanbul 4000 $ 68 Effective Purchasing, Tendering & Supplier Selection 05/06/2016 09/06/2016 Dubai 3000 $ 69 Strategy and Strategic Planning 05/06/2016 09/06/2016 Abu Dhabi 3000 $ 70 Leading change 05/06/2016 09/06/2016 Dubai 3000 $ 71 Developing Excellence & Promoting Creative Leadership Styles 19/06/2016 23/06/2016 Dubai 3000 $ 72 Delegating & Empowerment 19/06/2016 23/06/2016 Abu Dhabi 3000 $ 73 Decisions, Dynamics and Leadership Styles 03/07/2016 07/07/2016 Dubai 3000 $ 74 Leading Creatively 03/07/2016 07/07/2016 Abu Dhabi 3000 $ 75 Project Analysis:Tools & Techniques for Managing Risk & Uncertainty ( Certified Project Analyst) 10/07/2016 14/07/2016 London 5500 $ 76 Time Management 10/07/2016 14/07/2016 Milan 5000 $ 77 Mastering Project management 24/07/2016 28/07/2016 Abu Dhabi 3000 $ 5

Leadership and Management 78 Event Management 24/07/2016 28/07/2016 Dubai 3000 $ 79 Improving Performance through the Balanced Scorecard 24/07/2016 28/07/2016 Dubai 3000 $ 80 Building Personal Leadership Skills: Creating Stronger Relationships for a Stronger Organization 31/07/2016 04/08/2016 Abu Dhabi 3000 $ 81 The Power of Leaders 31/07/2016 04/08/2016 Dubai 3000 $ 82 Developing Management Skills 31/07/2016 04/08/2016 Dubai 3000 $ 83 Dynamics of Leadership 07/08/2016 11/08/2016 Doha 3000 $ 84 Leadership Skills 07/08/2016 11/08/2016 Abu Dhabi 3000 $ 85 Effective Management and Leadership Styles 07/08/2016 11/08/2016 Muscat 3000 $ 86 Motivating, Coaching, Counseling & Mentoring: Practical Tools for Effective Leadership 14/08/2016 18/08/2016 Dubai 3000 $ 87 Advanced Excellence for Managers "Strategic Management, Leadership, Thinking, Planning & Competencies 14/08/2016 18/08/2016 Istanbul 4000 $ 88 Innovation and Creative Thinking 21/08/2016 25/08/2016 Dubai 3000 $ 89 Creating High Performance Team 21/08/2016 25/08/2016 Abu Dhabi 3000 $ 90 Strategic Thinking & Planning 28/08/2016 01/09/2016 Dubai 3000 $ 91 Leadership, Communication and Interpersonal Skills: Leadership through Self Mastery 04/09/2016 08/09/2016 Dubai 3000 $ 92 Coaching for Performance 04/09/2016 08/09/2016 Abu Dhabi 3000 $ 93 Risk and Crisis Management 04/09/2016 08/09/2016 Abu Dhabi 3000 $ 94 The Leadership Challenges 11/09/2016 15/09/2016 Abu Dhabi 3000 $ 95 Key Managerial Skills for New Managers and Supervisors 11/09/2016 15/09/2016 Kuwait 3000 $ 6

Leadership and Management 96 Managerial Writing Skills ( Reports / Letters / Memos ) 11/09/2016 15/09/2016 Milan 5000 $ 97 Developing A Crisis Management Strategy 25/09/2016 29/09/2016 Abu Dhabi 3000 $ 98 Advanced Communication for Leaders (Certified) 25/09/2016 29/09/2016 Dubai 3000 $ 99 Analyzing and Designing Successful Organizations Leading A Complex Effort In A Changing World 25/09/2016 29/09/2016 Dubai 3000 $ 100 Change Management 02/10/2016 06/10/2016 Abu Dhabi 3000 $ 101 Talent Management for Key Succession 02/10/2016 06/10/2016 Istanbul 4000 $ 102 Certified Strategic Planner 16/10/2016 20/10/2016 Abu Dhabi 3000 $ 103 The Leadership Challenge 16/10/2016 20/10/2016 Abu Dhabi 3000 $ 104 The Leadership Excellence Program 23/10/2016 27/10/2016 105 Certified International Professional Management Executive 23/10/2016 27/10/2016 Abu Dhabi 3000 $ 106 Leadership and Communication 30/10/2016 03/11/2016 Dubai 3000 $ 107 Supervisory Management Skills - For 1st / 2nd Level Supervisors 30/10/2016 03/11/2016 Abu Dhabi 3000 $ 108 Achieving Leadership Excellence 06/11/2016 10/11/2016 Abu Dhabi 3000 $ 109 Certified Team Leader 06/11/2016 10/11/2016 Istanbul 4000 $ 110 Developing Teams 06/11/2016 10/11/2016 Dubai 3000 $ 111 Improving Performance through the Balanced Scorecard 13/11/2016 17/11/2016 Abu Dhabi 3000 $ 112 Developing an Effective Safety Culture 13/11/2016 17/11/2016 113 Leadership Best Practices: Leading People to Maximize Performance 13/11/2016 17/11/2016 Abu Dhabi 3000 $ 114 Project Risk Management & Compliance 20/11/2016 24/11/2016 Dubai 3000 $ 7

Leadership and Management 115 Risk Management 20/11/2016 24/11/2016 Dubai 3000 $ 116 How to reach the Managerial Performance Excellence? 04/12/2016 08/12/2016 Dubai 3000 $ 117 The Leadership Challenge 04/12/2016 08/12/2016 Dubai 3000 $ 118 Essential Talent & Competency Management 11/12/2016 15/12/2016 Abu Dhabi 3000 $ 119 The Art of Supervisory Skills 11/12/2016 15/12/2016 Muscat 3000 $ 120 Putting Strategy Into Action: Planning & Implementing Successful Corporate Strategies 11/12/2016 15/12/2016 Dubai 3000 $ 121 Managing Change 18/12/2016 22/12/2016 Istanbul 4000 $ 122 Advanced Leadership and Management Skills 18/12/2016 22/12/2016 Dubai 3000 $ 123 Strategy Planning and Implementation 18/12/2016 22/12/2016 Abu Dhabi 3000 $ 124 Creative Thinking and innovation Techniques 25/12/2016 29/12/2016 Dubai 3000 $ 125 Advanced Communication for Leaders (Certified) 25/12/2016 29/12/2016 Dubai 3000 $ 8

Creativity, Innovation, Happiness &Tolerance Creativity, Innovation, Happiness &Tolerance 1 Keys & Secrets of Happiness 03/01/2016 07/01/2016 Dubai 3000 $ 2 The Art of Tolerance in our societies 03/01/2016 07/01/2016 Dubai 3000 $ 3 Happiness & Self Development 03/01/2016 07/01/2016 Doha 3000 $ 4 5 6 Managing Happiness Toward Organizational Excellence Innovation & entrepreneurship to flourish Emirates Certificate Introduction to Operations Managment 03/01/2016 07/01/2016 Abu Dhabi 3000 $ 10/01/2016 14/01/2016 Muscat 3000 $ 10/01/2016 14/01/2016 Dubai 3000 $ 7 Certificate Service Design & Innovation 10/01/2016 14/01/2016 Istanbul 4000 $ 8 Certificate Innovation, Creativity & Design 10/01/2016 14/01/2016 Dubai 3000 $ 9 Quality Management 17/01/2016 21/01/2016 Abu Dhabi 3000 $ 10 Creativity & Innovation Towards Organizational Excellence 17/01/2016 21/01/2016 Dubai 3000 $ 11 Critical Thinking 17/01/2016 21/01/2016 Dubai 3000 $ 12 Brain Storming 10/01/2016 14/01/2016 Muscat 3000 $ 13 Keys & Secrets of Happiness 03/04/2016 07/04/2016 Dubai 3000 $ 14 The Art of Tolerance in our societies 03/04/2016 07/04/2016 Dubai 3000 $ 15 Happiness & Self Development 10/04/2016 14/04/2016 Doha 3000 $ 16 Managing Happiness Toward Organizational Excellence 10/04/2016 14/04/2016 Abu Dhabi 3000 $ 9

Creativity, Innovation, Happiness &Tolerance 17 18 Innovation & entrepreneurship to flourish Emirates Certificate Introduction to Operations Managment 10/04/2016 14/04/2016 Muscat 3000 $ 17/04/2016 21/04/2016 Dubai 3000 $ 19 Certificate Service Design & Innovation 17/04/2016 21/04/2016 Istanbul 4000 $ 20 Certificate Innovation, Creativity & Design 17/04/2016 21/04/2016 Dubai 3000 $ 21 Quality Management 24/04/2016 28/04/2016 Abu Dhabi 3000 $ 22 Creativity & Innovation Towards Organizational Excellence 24/04/2016 28/04/2016 Dubai 3000 $ 23 Critical Thinking 24/04/2016 28/04/2016 Dubai 3000 $ 24 Brain Storming 04/09/2016 08/09/2016 Dubai 3000 $ 25 Keys & Secrets of Happiness 04/09/2016 08/09/2016 Dubai 3000 $ 26 The Art of Tolerance in our societies 04/09/2016 08/09/2016 Dubai 3000 $ 27 Happiness & Self Development 11/09/2016 15/09/2016 Doha 3000 $ 28 29 30 Managing Happiness Toward Organizational Excellence Innovation & entrepreneurship to flourish Emirates Certificate Introduction to Operations Managment 11/09/2016 15/09/2016 Abu Dhabi 3000 $ 11/09/2016 15/09/2016 Muscat 3000 $ 25/09/2016 29/09/2016 Dubai 3000 $ 10

Creativity, Innovation, Happiness &Tolerance 31 Certificate Service Design & Innovation 25/09/2016 29/09/2016 Istanbul 4000 $ 32 Certificate Innovation, Creativity & Design 25/09/2016 29/09/2016 Dubai 3000 $ 33 Quality Management 02/10/2016 06/10/2016 Abu Dhabi 3000 $ 34 Creativity & Innovation Towards Organizational Excellence 02/10/2016 06/10/2016 Dubai 3000 $ 35 Critical Thinking 02/10/2016 06/10/2016 Dubai 3000 $ 36 Brain Storming 23/10/2016 27/10/2016 Muscat 3000 $ 37 Keys & Secrets of Happiness 23/10/2016 27/10/2016 Dubai 3000 $ 38 The Art of Tolerance in our societies 30/10/2016 03/11/2016 Dubai 3000 $ 39 Happiness & Self Development 30/10/2016 03/11/2016 Dubai 3000 $ 40 41 42 Managing Happiness Toward Organizational Excellence Innovation & entrepreneurship to flourish Emirates Certificate Introduction to Operations Managment 06/11/2016 10/11/2016 Abu Dhabi 3000 $ 06/11/2016 10/11/2016 Muscat 3000 $ 06/11/2016 10/11/2016 Dubai 3000 $ 43 Certificate Service Design & Innovation 13/11/2016 17/11/2016 Istanbul 4000 $ 44 Certificate Innovation, Creativity & Design 13/11/2016 17/11/2016 Dubai 3000 $ 11

Creativity, Innovation, Happiness &Tolerance 45 Quality Management 13/11/2016 17/11/2016 Abu Dhabi 3000 $ 46 Creativity & Innovation Towards Organizational Excellence 20/11/2016 24/11/2016 Dubai 3000 $ 47 Critical Thinking 20/11/2016 24/11/2016 Dubai 3000 $ 48 Brain Storming 13/11/2016 17/11/2016 Muscat 3000 $ 49 Keys & Secrets of Happiness 20/11/2016 24/11/2016 Dubai 3000 $ 50 The Art of Tolerance in our societies 20/11/2016 24/11/2016 Dubai 3000 $ 51 Happiness & Self Development 04/12/2016 08/12/2016 Doha 3000 $ 52 53 54 Managing Happiness Toward Organizational Excellence Innovation & entrepreneurship to flourish Emirates Certificate Introduction to Operations Managment 04/12/2016 08/12/2016 Abu Dhabi 3000 $ 11/12/2016 15/12/2016 Muscat 3000 $ 11/12/2016 15/12/2016 Dubai 3000 $ 55 Certificate Service Design & Innovation 11/12/2016 15/12/2016 Istanbul 4000 $ 56 Certificate Innovation, Creativity & Design 18/12/2016 22/12/2016 Dubai 3000 $ 57 Quality Management 18/12/2016 22/12/2016 Abu Dhabi 3000 $ 58 Creativity & Innovation Towards Organizational Excellence 18/12/2016 22/12/2016 Dubai 3000 $ 12

Creativity, Innovation, Happiness &Tolerance 59 Critical Thinking 25/12/2016 29/12/2016 Dubai 3000 $ 60 Brain Storming 25/12/2016 29/12/2016 Dubai 3000 $ HR, Training & Development HR, Training & Development 1 Managing Employee Performance, Behavior & Attitudes 03/01/2016 07/01/2016 Dubai 3000 $ 2 Measuring Human Capital 03/01/2016 07/01/2016 Dubai 3000 $ 3 Think & Decide Beyond The Box 03/01/2016 07/01/2016 Doha 3000 $ 4 Certified Compensation Professional (CCP) From World At Work Society 03/01/2016 07/01/2016 Abu Dhabi 3000 $ 5 Motivation Methods And Techniques 10/01/2016 14/01/2016 Muscat 3000 $ 6 Managing Employee Relations 10/01/2016 14/01/2016 Dubai 3000 $ 7 Managing Your Human Resources For Best Performance 10/01/2016 14/01/2016 Istanbul 4000 $ 8 The Recruitment & Selection Workshop 10/01/2016 14/01/2016 Dubai 3000 $ 9 Team Building And Organisational Structure 17/01/2016 21/01/2016 Abu Dhabi 3000 $ 10 Human Resources Management 17/01/2016 21/01/2016 Dubai 3000 $ 11 Measuring And Forecasting Human Capital Investment 17/01/2016 21/01/2016 Dubai 3000 $ 12 Certified Train The Trainer 17/01/2016 21/01/2016 Abu Dhabi 3000 $ 13

HR, Training & Development 13 Verifier Training 24/01/2016 28/01/2016 Abu Dhabi 3000 $ 14 Measuring The ROI Of HR Department 24/01/2016 28/01/2016 Abu Dhabi 3000 $ 15 HR Policies And Procedures 24/01/2016 28/01/2016 Kuwait 3000 $ 16 Human Resource (Hr) Management Skills 24/01/2016 28/01/2016 17 Effective HRM For Line Managers 31/01/2016 04/02/2016 Abu Dhabi 3000 $ 18 Certified Hr Manager 31/01/2016 04/02/2016 Dubai 3000 $ 19 How To Motivate Your Workforce 31/01/2016 04/02/2016 Dubai 3000 $ 20 Dealing Confidently With Difficult People At Work 31/01/2016 04/02/2016 London 5500 $ 21 Productivity And Work Quality 31/01/2016 04/02/2016 Abu Dhabi 3000 $ 22 Measuring & Maximizing Training Roi 07/02/2016 11/02/2016 Dubai 3000 $ 23 Seven Habits Of Highly Effective Managers 07/02/2016 11/02/2016 Dubai 3000 $ 24 Balanced Scorecard 07/02/2016 11/02/2016 Doha 3000 $ 25 Essential Skills As Successful HR Manager 07/02/2016 11/02/2016 Abu Dhabi 3000 $ 26 Strategic Human Resources Management 14/02/2016 18/02/2016 Muscat 3000 $ 27 HR Metrics & Analytics: Driving Strategic & Organizational Change Through Analytics 14/02/2016 18/02/2016 Dubai 3000 $ 28 Certified Hr Professional 14/02/2016 18/02/2016 Istanbul 4000 $ 29 Leading & Managing Through Strategic Planning & Innovation 14/02/2016 18/02/2016 Dubai 3000 $ 30 The Professional Interviewer 21/02/2016 25/02/2016 Abu Dhabi 3000 $ 31 Team Working And Communication 21/02/2016 25/02/2016 Dubai 3000 $ 32 Succession Planning And Strategies 21/02/2016 25/02/2016 Dubai 3000 $ 33 Managing The Talent Of Your Team 21/02/2016 25/02/2016 Abu Dhabi 3000 $ 34 Evaluating Training From Reaction To Roi 28/02/2016 03/03/2016 Dubai 3000 $ 14

HR, Training & Development 35 Advanced Recruitment, Interviewing And Selection 28/02/2016 03/03/2016 Abu Dhabi 3000 $ 36 Elements Of HR-Capital Management 28/02/2016 03/03/2016 Kuwait 3000 $ 37 Job Globalization Cultural Diversity 28/02/2016 03/03/2016 38 Auditing Your Hr Function 28/02/2016 03/03/2016 London 5500 $ 39 Organization And Workforce Planning 06/03/2016 10/03/2016 Abu Dhabi 3000 $ 40 Key Performance Indicators Masterclass 06/03/2016 10/03/2016 Dubai 3000 $ 41 Certified Training Coordinator 06/03/2016 10/03/2016 Dubai 3000 $ 42 Benefits And Compensation For HR 06/03/2016 10/03/2016 Abu Dhabi 3000 $ 43 44 Job Analysis, Description, Evaluation Skills & Organizational Structures Preparation Management And Development Of Employees 13/03/2016 17/03/2016 Dubai 3000 $ 13/03/2016 17/03/2016 Dubai 3000 $ 45 Modern Practices In HR 13/03/2016 17/03/2016 Doha 3000 $ 46 47 48 Human Resources Kpis: Benchmarking HR Deliverables Certified Recruitment, Interviewing & Selection Skills Job Analysis And Job Description Techniques 13/03/2016 17/03/2016 Abu Dhabi 3000 $ 20/03/2016 24/03/2016 Muscat 3000 $ 20/03/2016 24/03/2016 Dubai 3000 $ 49 Effective Presentation Skills 20/03/2016 24/03/2016 Istanbul 4000 $ 50 HR As A Strategic Partner 20/03/2016 24/03/2016 Dubai 3000 $ 51 Effective Recruitment 27/03/2016 31/03/2016 Abu Dhabi 3000 $ 52 Appraisal Skills 27/03/2016 31/03/2016 Dubai 3000 $ 53 Effective Administration Of HRM 27/03/2016 31/03/2016 Dubai 3000 $ 54 Performance Based Management Training 27/03/2016 31/03/2016 Abu Dhabi 3000 $ 15

HR, Training & Development 55 56 57 Preparing And Developing Training Specialists & Coordinators 8 Essential Of HRM For All Management Level Performance Management: Setting Objectives And Conducting Appraisals 03/04/2016 07/04/2016 Dubai 3000 $ 03/04/2016 07/04/2016 Abu Dhabi 3000 $ 03/04/2016 07/04/2016 Kuwait 3000 $ 58 Training Needs Identification Analysis, Planning & Implementation 03/04/2016 07/04/2016 59 Using BSC To Achieve Breakthrough Performance 03/04/2016 07/04/2016 London 5500 $ 60 Training Design 10/04/2016 14/04/2016 Abu Dhabi 3000 $ 61 Knowledge Management: How To Create An Effective Learning Organization 10/04/2016 14/04/2016 Dubai 3000 $ 62 Training Needs Assessment System 10/04/2016 14/04/2016 Dubai 3000 $ 63 HR For The Non HR Manager 10/04/2016 14/04/2016 Abu Dhabi 3000 $ 64 65 Career Path Planning Skills & Effective Systems Of Wages, Salaries & Incentives Certified HR Professional: From Traditional HR Role To Business Partner 17/04/2016 21/04/2016 Dubai 3000 $ 17/04/2016 21/04/2016 Dubai 3000 $ 66 Getting Results Through Training 17/04/2016 21/04/2016 Doha 3000 $ 67 Job Analysis 17/04/2016 21/04/2016 Abu Dhabi 3000 $ 68 Understanding Human Performance 24/04/2016 28/04/2016 Muscat 3000 $ 69 Job Satisfaction And Employees Loyalty 24/04/2016 28/04/2016 Dubai 3000 $ 70 Advanced Skills For The Practical Trainer 24/04/2016 28/04/2016 Istanbul 4000 $ 71 72 Strategic HR Planning Practice In The 21st Century Employee Relations: Motivation, Grievances And Discipline 24/04/2016 28/04/2016 Dubai 3000 $ 01/05/2016 05/05/2016 Abu Dhabi 3000 $ 73 Writing Effective Policies & Procedures 01/05/2016 05/05/2016 Dubai 3000 $ 16

HR, Training & Development 74 Employee Development And Talent Discovery, Retaining And Management 01/05/2016 05/05/2016 Dubai 3000 $ 75 People Management 01/05/2016 05/05/2016 Abu Dhabi 3000 $ 76 77 Leadership Development For HR Professionals Advanced Competency Based Interview Cbi 08/05/2016 12/05/2016 Abu Dhabi 3000 $ 08/05/2016 12/05/2016 Abu Dhabi 3000 $ 78 Internal Workplace Investigations 08/05/2016 12/05/2016 Kuwait 3000 $ 79 HRD And Human Capital 08/05/2016 12/05/2016 80 Hrm - Recruitment 15/05/2016 19/05/2016 Abu Dhabi 3000 $ 81 TNA And Training Evaluation 15/05/2016 19/05/2016 Dubai 3000 $ 82 83 Essentials Of Human Resources Management Strategic Human Resources And Organizational Development 15/05/2016 19/05/2016 Dubai 3000 $ 15/05/2016 19/05/2016 Abu Dhabi 3000 $ 84 Training Needs Analysis & Evaluation Identify The Real Training Needs Of Your Organization & Evaluate The Effectiveness Of Training Solutions 22/05/2016 26/05/2016 Dubai 3000 $ 85 Modern Method In Training And Development 22/05/2016 26/05/2016 Dubai 3000 $ 86 Train The Trainer 22/05/2016 26/05/2016 Doha 3000 $ 87 88 Job Specification And Organizational Structure Essentials Of Human Resources Management 22/05/2016 26/05/2016 Abu Dhabi 3000 $ 29/05/2016 02/06/2016 Muscat 3000 $ 89 Competency Asessment And Profiling 29/05/2016 02/06/2016 Dubai 3000 $ 90 Interview Skills For The Manager 29/05/2016 02/06/2016 Istanbul 4000 $ 17

HR, Training & Development 91 The Business Of HR 29/05/2016 02/06/2016 Dubai 3000 $ 92 Writing Effective Job Descriptions 05/06/2016 09/06/2016 Abu Dhabi 3000 $ 93 94 Basics In Management People The Challenge Talent Management And Development Course 05/06/2016 09/06/2016 Dubai 3000 $ 05/06/2016 09/06/2016 Dubai 3000 $ 95 HR Skills For HR Assistants 05/06/2016 09/06/2016 London 5500 $ 96 Security Management Training 05/06/2016 09/06/2016 Abu Dhabi 3000 $ 97 Presentation Skills: Making A Powerful Impact On Any Audience 19/06/2016 23/06/2016 Abu Dhabi 3000 $ 98 Advanced Employee Relations 03/07/2016 07/07/2016 Abu Dhabi 3000 $ 99 Co-Active Coaching 10/07/2016 14/07/2016 Kuwait 3000 $ 100 Certified Hr Auditor 24/07/2016 28/07/2016 101 Business Brain Train 24/07/2016 28/07/2016 Abu Dhabi 3000 $ 102 HR Planning And Development 24/07/2016 28/07/2016 Dubai 3000 $ 103 Designing A Compensation & Benefit Scheme & Ensuring Satisfactory Performance 24/07/2016 28/07/2016 Dubai 3000 $ 104 Performance Appraisal 31/07/2016 04/08/2016 Abu Dhabi 3000 $ 105 106 107 Managing Conflict, Change & Handling Difficult People Balance Scorecard For Business Performance Advanced Human Resources Management & Leadership 31/07/2016 04/08/2016 Istanbul 4000 $ 31/07/2016 04/08/2016 Abu Dhabi 3000 $ 31/07/2016 04/08/2016 Abu Dhabi 3000 $ 108 Competencies, Theory And Application 07/08/2016 11/08/2016 109 Best Practices For Personnel/HR Assistants 07/08/2016 11/08/2016 Abu Dhabi 3000 $ 110 Leading Strategic Hr Transformation 07/08/2016 11/08/2016 Dubai 3000 $ 18

HR, Training & Development 111 Conducting Successful Appraisals And Interviews 07/08/2016 11/08/2016 Abu Dhabi 3000 $ 112 Employee Relations Management A To Z 14/08/2016 18/08/2016 Abu Dhabi 3000 $ 113 114 Training Needs Assessment & Training Return Measurement Skills Competencies: Design, Development And Implementation 14/08/2016 18/08/2016 Istanbul 4000 $ 14/08/2016 18/08/2016 Dubai 3000 $ 115 Managing Difficult Client Relationship 14/08/2016 18/08/2016 Abu Dhabi 3000 $ 116 Recruitment Management From A To Z 21/08/2016 25/08/2016 117 Recruitment And Selection Skills 21/08/2016 25/08/2016 Abu Dhabi 3000 $ 118 Career Planning And Development 21/08/2016 25/08/2016 Dubai 3000 $ 119 Mentoring And Coaching For Successful Development 21/08/2016 25/08/2016 Dubai 3000 $ 120 360 Degree Evalutation System 21/08/2016 25/08/2016 Dubai 3000 $ 121 Assessor Training 28/08/2016 01/09/2016 Doha 3000 $ 122 Developing Skills For HR Manager Using DACUM 28/08/2016 01/09/2016 Abu Dhabi 3000 $ 123 Advanced Presentation Skills 28/08/2016 01/09/2016 Muscat 3000 $ 124 Effective Manpower Planning 28/08/2016 01/09/2016 Dubai 3000 $ 125 126 Talent Management: How To Attract, Retain & Develop For Performance Design, Assess & Implement Your Training Modules Creatively 04/09/2016 08/09/2016 Istanbul 4000 $ 04/09/2016 08/09/2016 Dubai 3000 $ 127 Corporate Planning & Strategy 04/09/2016 08/09/2016 Abu Dhabi 3000 $ 128 Human Resource Management 04/09/2016 08/09/2016 Dubai 3000 $ 129 Human Resources Development And Personnel Management 04/09/2016 08/09/2016 Dubai 3000 $ 130 Compensation For End Of Employment 11/09/2016 15/09/2016 Abu Dhabi 3000 $ 19

HR, Training & Development 131 Talent Management For Effective Manpower, Succession Planning 11/09/2016 15/09/2016 Dubai 3000 $ 132 Workforce Planning Statistical Analysis 11/09/2016 15/09/2016 Abu Dhabi 3000 $ 133 Employee Relations: Roles And Responsibilities 11/09/2016 15/09/2016 Kuwait 3000 $ 134 Human Resource Management 11/09/2016 15/09/2016 135 Key Managerial Skills For New Managers 25/09/2016 29/09/2016 Abu Dhabi 3000 $ 136 Certified Job Evaluation Professional 25/09/2016 29/09/2016 Dubai 3000 $ 137 Talent Management And Career Development Planning 25/09/2016 29/09/2016 Dubai 3000 $ 138 On-The-Job-Training Instructor Course 25/09/2016 29/09/2016 Abu Dhabi 3000 $ 139 Train The Trainer - Group Training Techniques 25/09/2016 29/09/2016 Dubai 3000 $ 140 Behavioural Interviewing Techniques 02/10/2016 06/10/2016 Dubai 3000 $ 141 Employee Engagement And Motivation 02/10/2016 06/10/2016 Doha 3000 $ 142 Job Hunting And Recruitment 02/10/2016 06/10/2016 London 5500 $ 143 Improving Performance Through The Balanced Scorecard 02/10/2016 06/10/2016 Abu Dhabi 3000 $ 144 360 Feedback 02/10/2016 06/10/2016 Muscat 3000 $ 145 Talent Management: Developing Multicultural Leaders 02/10/2016 06/10/2016 Dubai 3000 $ 146 Hr Skills 16/10/2016 20/10/2016 Istanbul 4000 $ 147 Basic Of HR 16/10/2016 20/10/2016 Dubai 3000 $ 148 Certified Professional Manager 16/10/2016 20/10/2016 Abu Dhabi 3000 $ 149 Successful Behavioral Interview Techniques For Managers 16/10/2016 20/10/2016 Dubai 3000 $ 150 Managing People At Work 23/10/2016 27/10/2016 Abu Dhabi 3000 $ 20

HR, Training & Development 151 Compensations And Benefits, Job Evaluation & Job Analysis 23/10/2016 27/10/2016 Dubai 3000 $ 152 Workforce Planning Statistical Analysis 23/10/2016 27/10/2016 Abu Dhabi 3000 $ 153 International Hr & Personnel Management 23/10/2016 27/10/2016 Kuwait 3000 $ 154 HR Metrics And Analytics 23/10/2016 27/10/2016 155 Coaching, Counseling And Appraising 30/10/2016 03/11/2016 Abu Dhabi 3000 $ 156 Hr Planning 30/10/2016 03/11/2016 Dubai 3000 $ 157 Performance Management 30/10/2016 03/11/2016 Dubai 3000 $ 158 159 Trainers Guide For Coaching And Mentoring Talent Management And Succession Planning 30/10/2016 03/11/2016 Dubai 3000 $ 06/11/2016 10/11/2016 Dubai 3000 $ 160 Security Management Training 06/11/2016 10/11/2016 Doha 3000 $ 161 Mentor And Instructor Training 06/11/2016 10/11/2016 Abu Dhabi 3000 $ 162 Developing Corporate Training Strategies 06/11/2016 10/11/2016 Muscat 3000 $ 163 Training Management 06/11/2016 10/11/2016 Dubai 3000 $ 164 Created Hr Professional 13/11/2016 17/11/2016 Istanbul 4000 $ 165 Advanced Skills For The Practical Trainer 13/11/2016 17/11/2016 Dubai 3000 $ 166 The Certified Strategist: From Planning To Execution 13/11/2016 17/11/2016 Abu Dhabi 3000 $ 167 Advanced Hr Management 13/11/2016 17/11/2016 Dubai 3000 $ 168 Managerial Review & Understanding Kpi 20/11/2016 24/11/2016 Abu Dhabi 3000 $ 169 Measuring The Effectiveness Of Human Resources Through The HR Scorecards 20/11/2016 24/11/2016 Dubai 3000 $ 170 Writing Job Descriptions 20/11/2016 24/11/2016 Abu Dhabi 3000 $ 171 Certified Training Professional 20/11/2016 24/11/2016 Kuwait 3000 $ 172 Engaging Employee For Higher Performance & Retention 20/11/2016 24/11/2016 21

HR, Training & Development 173 174 175 Manpower Organization, Succession Planning & Trend Analysis How To Write Human Resources Policies And Procedures Latest Techniques For Interviewing, Testing & Effective Selection 04/12/2016 08/12/2016 Abu Dhabi 3000 $ 04/12/2016 08/12/2016 Dubai 3000 $ 04/12/2016 08/12/2016 Dubai 3000 $ 176 Designing & Developing Employee Surveys 04/12/2016 08/12/2016 Abu Dhabi 3000 $ 177 Confict Management In Workplace 11/12/2016 15/12/2016 Dubai 3000 $ 178 Confident Recruitment And Selection Interviewing Skills 11/12/2016 15/12/2016 Dubai 3000 $ 179 Management Of Cultural Diversity 11/12/2016 15/12/2016 Abu Dhabi 3000 $ 180 181 Certified HR Professional: From Traditional HR Role To Business Partner HR Best Practice For HR/Personnel Assistant 18/12/2016 22/12/2016 Muscat 3000 $ 18/12/2016 22/12/2016 Dubai 3000 $ 182 Compensation & Benefits Management 18/12/2016 22/12/2016 Dubai 3000 $ 183 Competency Based Hr Management 25/12/2016 29/12/2016 London 5500 $ 184 The Training Coordinator's Workshop: Excellence In Unavoidable 25/12/2016 29/12/2016 Dubai 3000 $ 185 Hrd Management 25/12/2016 29/12/2016 Dubai 3000 $ 22

Customer Service and Communication Skills Customer Service and Communication Skills 1 Communication in Crisis 03/01/2016 07/01/2016 Dubai 3000 $ 2 Communication, Assertiveness & Negotiation Skills 03/01/2016 07/01/2016 Dubai 3000 $ 3 Telephone Skills & Customer Care 03/01/2016 07/01/2016 Doha 3000 $ 4 Advanced Customer Relationship Management 10/01/2016 14/01/2016 Abu Dhabi 3000 $ 5 The Active Communication Skills 10/01/2016 14/01/2016 Muscat 3000 $ 6 Communication Skills: Results through Collaboration 17/01/2016 21/01/2016 Dubai 3000 $ 7 Leadership & Communication 17/01/2016 21/01/2016 Istanbul 4000 $ 8 9 10 Influence Skills: Getting Results without Direct Authority High Performance Road Map to Customer Service Excellence Reignite Your Passion for Customer Service Excellence 24/01/2016 28/01/2016 Dubai 3000 $ 24/01/2016 28/01/2016 Abu Dhabi 3000 $ 31/01/2016 04/02/2016 Dubai 3000 $ 11 Certified Customer Service Professional 31/01/2016 04/02/2016 Dubai 3000 $ 12 Events & Facilities Management 07/02/2016 11/02/2016 Abu Dhabi 3000 $ 13 Report Writing 07/02/2016 11/02/2016 London 5500 $ 14 Effective Customer Care and Dealing with Different Customer 07/02/2016 11/02/2016 Dubai 3000 $ 15 Advanced Presentation Skills 14/02/2016 18/02/2016 Abu Dhabi 3000 $ 16 Business Writing Skills 14/02/2016 18/02/2016 Kuwait 3000 $ 17 Better Communication Skills at Work 21/02/2016 25/02/2016 18 Moderation Techniques 21/02/2016 25/02/2016 Abu Dhabi 3000 $ 19 Recent Trends in Public Relations 28/02/2016 03/03/2016 Dubai 3000 $ 20 Building Customer Relationships 28/02/2016 03/03/2016 Dubai 3000 $ 23

Customer Service and Communication Skills 21 Customer Relationship Management 06/03/2016 10/03/2016 Abu Dhabi 3000 $ 22 Advanced Customer Satisfaction Measurement 06/03/2016 10/03/2016 Dubai 3000 $ 23 Writing for Results 13/03/2016 17/03/2016 Dubai 3000 $ 24 Customer Service and Communication Skills 13/03/2016 17/03/2016 Doha 3000 $ 25 How to Approach and Work with Relevant Agencies and Ministries in Support of National and Business Strategies 20/03/2016 24/03/2016 Abu Dhabi 3000 $ 26 Certified Customer Service Manager 20/03/2016 24/03/2016 Muscat 3000 $ 27 Communication and Interpersonal Skills 27/03/2016 31/03/2016 Dubai 3000 $ 28 Managing Difficult and Demanding Customers 27/03/2016 31/03/2016 Istanbul 4000 $ 29 Interpersonal Communication Skills 03/04/2016 07/04/2016 Dubai 3000 $ 30 Writing Effectively Briefing Notes 03/04/2016 07/04/2016 London 5500 $ 31 Excellent Customer Service 03/04/2016 07/04/2016 Abu Dhabi 3000 $ 32 Oral Advocacy Skills 10/04/2016 14/04/2016 Dubai 3000 $ 33 Customer Focus in Business Markets 10/04/2016 14/04/2016 Dubai 3000 $ 34 Delivering Exceptional Client Services: How to Build Lasting Partnerships 17/04/2016 21/04/2016 Abu Dhabi 3000 $ 35 Modern Management 17/04/2016 21/04/2016 Dubai 3000 $ 36 The Customer Complaint System: A Tool for Customer Service Improvement 24/04/2016 28/04/2016 Abu Dhabi 3000 $ 37 How to Create a Customer Service Mindset 24/04/2016 28/04/2016 Kuwait 3000 $ 38 Handling Customers Professionally 01/05/2016 05/05/2016 24

Customer Service and Communication Skills 39 40 Organizational and Departmental Communication The Power of Customer Service an Intensive Development Program 01/05/2016 05/05/2016 Abu Dhabi 3000 $ 08/05/2016 12/05/2016 Dubai 3000 $ 41 Business Writing Skills 08/05/2016 12/05/2016 Dubai 3000 $ 42 Advanced Public Relation 15/05/2016 19/05/2016 Abu Dhabi 3000 $ 43 Professional Business Correspondence 15/05/2016 19/05/2016 Dubai 3000 $ 44 45 46 Developing positive attitude, communication skills & stress Improve Your Telephone Skills - 'How To Win & Keep Customers' Assertiveness Skills: Communicating with Authority and Impact 22/05/2016 26/05/2016 Dubai 3000 $ 22/05/2016 26/05/2016 Doha 3000 $ 29/05/2016 02/06/2016 Abu Dhabi 3000 $ 47 High Impact Communication Skills 29/05/2016 02/06/2016 Muscat 3000 $ 48 Advanced Communication Skills 05/06/2016 09/06/2016 Dubai 3000 $ 49 Effective Communication & Teamwork Management Skills 05/06/2016 09/06/2016 Istanbul 4000 $ 50 Telephone Skills & Customer Care 19/06/2016 23/06/2016 Dubai 3000 $ 51 52 Communication Skills and the Art of Public Discourse Effective Communication and Influencing Others 03/07/2016 07/07/2016 Abu Dhabi 3000 $ 10/07/2016 14/07/2016 Dubai 3000 $ 53 Presentation Skills 24/07/2016 28/07/2016 Dubai 3000 $ 54 Certified Customer Service Executive 24/07/2016 28/07/2016 Abu Dhabi 3000 $ 55 56 Implementing and Managing a Customer Complaint System Customer Orientation & Communication Skills 31/07/2016 04/08/2016 Abu Dhabi 3000 $ 31/07/2016 04/08/2016 Abu Dhabi 3000 $ 57 Customer Focused Management 07/08/2016 11/08/2016 Kuwait 3000 $ 25

Customer Service and Communication Skills 58 Selling Skills for Customer Service 07/08/2016 11/08/2016 59 Advanced Customer Service 14/08/2016 18/08/2016 Abu Dhabi 3000 $ 60 Creative and Innovative Internal Customer Services 14/08/2016 18/08/2016 Dubai 3000 $ 61 Customer Service Managing Relationships 14/08/2016 18/08/2016 Dubai 3000 $ 62 Excellence in Customer Service 21/08/2016 25/08/2016 Abu Dhabi 3000 $ 63 Better Communication Skills at Work 21/08/2016 25/08/2016 Dubai 3000 $ 64 Developing Customer Service 28/08/2016 01/09/2016 Doha 3000 $ 65 Telephone Etiquette 28/08/2016 01/09/2016 Abu Dhabi 3000 $ 66 Customer Service Excellence: How to Deliver Exceptional Value to Today's Busy Customer 28/08/2016 01/09/2016 London 5500 $ 67 Customer Centric Development 04/09/2016 08/09/2016 Dubai 3000 $ 68 Managing Customer Services and Dealing with Difficult Behavior 04/09/2016 08/09/2016 Istanbul 4000 $ 69 Body Language and Customer Service 04/09/2016 08/09/2016 Dubai 3000 $ 70 Senior Level Communciation Skills 11/09/2016 15/09/2016 Abu Dhabi 3000 $ 71 Customer Service Management 11/09/2016 15/09/2016 Dubai 3000 $ 72 73 74 75 Managing Customer Services& Dealing With Difficult Behavior Event Management How to Design, Develop and Implement Events in Support of Business and Service Success Assertiveness Skills and Dealing with Difficult Situations Creating Powerful Relationships Through Networking 25/09/2016 29/09/2016 Abu Dhabi 3000 $ 25/09/2016 29/09/2016 Dubai 3000 $ 25/09/2016 29/09/2016 Abu Dhabi 3000 $ 02/10/2016 06/10/2016 Kuwait 3000 $ 76 Responding to Conflict: Creating Resolution and Cooperation 02/10/2016 06/10/2016 26

Customer Service and Communication Skills 77 78 Managing Service Quality and Customer Satisfaction Good Customer Service will Grow Your Business 16/10/2016 20/10/2016 Dubai 3000 $ 16/10/2016 20/10/2016 Dubai 3000 $ 79 Making Powerful Presentations 16/10/2016 20/10/2016 Abu Dhabi 3000 $ 80 81 Inspirational Communication and Presentations Advanced Customer Service Management at the Work Place 23/10/2016 27/10/2016 Dubai 3000 $ 23/10/2016 27/10/2016 Doha 3000 $ 82 Achieving Excellence in Customer Service 30/10/2016 03/11/2016 Abu Dhabi 3000 $ 83 84 85 86 Service Essentials: Basic Skills for Serving Others Leadership, Communication & Interpersonal Skills: Leadership Through Self Mastery Developing World Class Customer Services: As a Competetive Strategy Creating a Service Culture: Strategies and Tactics for Creating an Environment of Excellence 30/10/2016 03/11/2016 Muscat 3000 $ 06/11/2016 10/11/2016 Istanbul 4000 $ 06/11/2016 10/11/2016 Dubai 3000 $ 06/11/2016 10/11/2016 Abu Dhabi 3000 $ 87 Customer Service Mindset 13/11/2016 17/11/2016 Dubai 3000 $ 88 Speed Reading 13/11/2016 17/11/2016 Abu Dhabi 3000 $ 89 Technical Report Writing 20/11/2016 24/11/2016 Dubai 3000 $ 90 Maximizing Customer Satisfaction in a Technical Environment 20/11/2016 24/11/2016 Abu Dhabi 3000 $ 91 Customer Satisfaction and Loyalty: Strategies and Measurement 04/12/2016 08/12/2016 27

Customer Service and Communication Skills 92 93 94 Creative and Innovative Internal Customer Services Professional Sales and Service Empowerment Customer Service Excellence: How to Win and Keep Customers 04/12/2016 08/12/2016 Abu Dhabi 3000 $ 04/12/2016 08/12/2016 Dubai 3000 $ 11/12/2016 15/12/2016 Dubai 3000 $ 95 Professional Written Communication 11/12/2016 15/12/2016 Istanbul 4000 $ 96 Customer Relationship Management (CRM) 18/12/2016 22/12/2016 Abu Dhabi 3000 $ 97 Advanced Business Writing 18/12/2016 22/12/2016 Abu Dhabi 3000 $ 98 Managing Customer Service 18/12/2016 22/12/2016 London 5500 $ 99 Advanced Customer Service 25/12/2016 29/12/2016 Abu Dhabi 3000 $ 100 Customer Service Perspective 25/12/2016 29/12/2016 Dubai 3000 $ 28

Finance & Accounts Finance & Accounts 1 The Effective Financial Controller: Managing Financial Functions & Improvement Opportunities 03/01/2016 07/01/2016 Dubai 3000 $ 2 3 Advanced Financial Analysis for Financial Managers Financial Analysis, Evaluation & Budgeting 03/01/2016 07/01/2016 Doha 3000 $ 03/01/2016 07/01/2016 Abu Dhabi 3000 $ 4 Advanced Financial Modeling A Comprehensive Overview of Financial Modeling Methodologies 10/01/2016 14/01/2016 London 5500 $ 5 Financial Analysis and Financial Reporting Skills 10/01/2016 14/01/2016 Dubai 3000 $ 6 Advanced Payroll Management 10/01/2016 14/01/2016 Istanbul 4000 $ 7 8 Financial Analysis Executive Program Accounts Payable: From Accounting to Management 10/01/2016 14/01/2016 Dubai 3000 $ 17/01/2016 21/01/2016 Abu Dhabi 3000 $ 9 Cash to Accrual Accounting 17/01/2016 21/01/2016 Dubai 3000 $ 10 Streamlined Credit Control and Debt Management 17/01/2016 21/01/2016 Dubai 3000 $ 11 Financial Analysis using Excel - Essential Financial Skills for Dynamic Leadership 17/01/2016 21/01/2016 Abu Dhabi 3000 $ 12 13 Review of Financial Accounting & Detecting Fraud Efficient Finance and Accounting Operations 24/01/2016 28/01/2016 Abu Dhabi 3000 $ 24/01/2016 28/01/2016 Abu Dhabi 3000 $ 14 Risk Management in Islamic Finance 24/01/2016 28/01/2016 Kuwait 3000 $ 29

Finance & Accounts 15 Integrating Budgeting, Forecasting and Business Planning 24/01/2016 28/01/2016 16 Budgeting: Planning, Forecasting, What If Analysis & Reporting 24/01/2016 28/01/2016 London 5500 $ 17 Finance for Non-Finance Professionals 31/01/2016 04/02/2016 Abu Dhabi 3000 $ 18 19 20 21 22 23 24 25 Aligning Budgeting with Successful Strategic Management Advanced Accounting, Auditing & Treasury Management Managing and Organizing Accounts Payable Accounts Payable Benchmark and Best Practices Fast Closing Month-end & Year-end Accounts Financial Planning, Asset Management & Evaluation Essential Sales and Communication Skills for Private Bankers and Wealth Managers Accounting and Financial Analysis to Serve Decision Makers 31/01/2016 04/02/2016 Dubai 3000 $ 31/01/2016 04/02/2016 Dubai 3000 $ 31/01/2016 04/02/2016 Abu Dhabi 3000 $ 07/02/2016 11/02/2016 Dubai 3000 $ 07/02/2016 11/02/2016 Dubai 3000 $ 07/02/2016 11/02/2016 Doha 3000 $ 07/02/2016 11/02/2016 Abu Dhabi 3000 $ 14/02/2016 18/02/2016 Muscat 3000 $ 26 International Banking 14/02/2016 18/02/2016 Dubai 3000 $ 27 Cash Flow Planning and Forecasting 14/02/2016 18/02/2016 Istanbul 4000 $ 28 Strategic Planning, Management Control & Effective Budgeting 14/02/2016 18/02/2016 Dubai 3000 $ 29 Financial Management and Analysis 21/02/2016 25/02/2016 Abu Dhabi 3000 $ 30 Finance for Directors 21/02/2016 25/02/2016 Dubai 3000 $ 31 Accounts, Budgets and Finance for Nonfinancial Managers 21/02/2016 25/02/2016 Dubai 3000 $ 30

Finance & Accounts 32 Accountancy and Financial Analysis for Non - Accountants 21/02/2016 25/02/2016 Abu Dhabi 3000 $ 33 Fundamentals of Mergers & Acquisitions 28/02/2016 03/03/2016 Dubai 3000 $ 34 Budgeting & Cost Control 28/02/2016 03/03/2016 Abu Dhabi 3000 $ 35 36 Efficient Finance and Accounting Operations: 2013 Best Practices and Updates Cash Flow & Working Capital Management 28/02/2016 03/03/2016 Kuwait 3000 $ 28/02/2016 03/03/2016 London 5500 $ 37 Financial Awareness For The Non-Financial Person 28/02/2016 03/03/2016 38 39 Cash Flow Statement Workshop: Preparation and Analysis How to Conduct A Successful Internal Audit 06/03/2016 10/03/2016 Abu Dhabi 3000 $ 06/03/2016 10/03/2016 Dubai 3000 $ 40 Next Generation Excel: Advanced Business and Financial Reporting Using Excel 06/03/2016 10/03/2016 Dubai 3000 $ 41 Financial Awareness for Managers 06/03/2016 10/03/2016 Abu Dhabi 3000 $ 42 43 44 Development of Financial Performance and Preparation of Financial Plans Corporate Governance :Transparency & Accounting Advanced Financial Analysis, Evaluation and Budgeting 13/03/2016 17/03/2016 Dubai 3000 $ 13/03/2016 17/03/2016 Dubai 3000 $ 13/03/2016 17/03/2016 Doha 3000 $ 45 Effective Budgeting and Cost Control 13/03/2016 17/03/2016 Abu Dhabi 3000 $ 46 Consolidation of Financial Statements Workshop 20/03/2016 24/03/2016 Muscat 3000 $ 31

Finance & Accounts 47 Bank Valuation: A Valuation course for Banking Experts 20/03/2016 24/03/2016 Dubai 3000 $ 48 Strategic Management Accounting 20/03/2016 24/03/2016 Istanbul 4000 $ 49 Corporate Banking Strategy 20/03/2016 24/03/2016 Dubai 3000 $ 50 Project Budgeting and Cost Management 27/03/2016 31/03/2016 Abu Dhabi 3000 $ 51 Fundamentals of Internal Auditing 27/03/2016 31/03/2016 Dubai 3000 $ 52 53 54 Strategic Planning, Management Control & Effective Budgeting IFRS for Small and Medium-Sized Entities (SMEs) Reading, Interpreting and Analyzing Financial Statements 27/03/2016 31/03/2016 Dubai 3000 $ 27/03/2016 31/03/2016 Abu Dhabi 3000 $ 03/04/2016 07/04/2016 Dubai 3000 $ 55 Internal Audit: Incorporating Corporate Governance & Financial Risk Management 03/04/2016 07/04/2016 Abu Dhabi 3000 $ 56 Financial Analyisis, Modelling and Forecasting (Using Excel) 03/04/2016 07/04/2016 Kuwait 3000 $ 57 Addvanced Budgeting & Forecasting Techniques using EXCEL 03/04/2016 07/04/2016 58 Budgeting, Planning & Management Reporting 03/04/2016 07/04/2016 Abu Dhabi 3000 $ 59 Budget Preparation & Cost Control 10/04/2016 14/04/2016 Dubai 3000 $ 60 61 Accounting Policies and Procedures: Designing, Implementing & Controlling Excel 2010 for Accountants and Business Professionals 10/04/2016 14/04/2016 Dubai 3000 $ 10/04/2016 14/04/2016 Abu Dhabi 3000 $ 62 Investment Banking 10/04/2016 14/04/2016 Dubai 3000 $ 63 Budgeting & Cost Control: Principles and Practices 10/04/2016 14/04/2016 Dubai 3000 $ 32

Finance & Accounts 64 65 Financial Modeling and Forecasting Workshop Professional Skills for Finance and Accounting 17/04/2016 21/04/2016 Abu Dhabi 3000 $ 17/04/2016 21/04/2016 Muscat 3000 $ 66 Evaluating Financial Performance 17/04/2016 21/04/2016 Dubai 3000 $ 67 Corporate Financial Planning Budgeting & Control 17/04/2016 21/04/2016 Istanbul 4000 $ 68 Financial Management Certificate 24/04/2016 28/04/2016 Dubai 3000 $ 69 Financial Planning and Forecasting 24/04/2016 28/04/2016 Abu Dhabi 3000 $ 70 Advanced Financial Auditing 24/04/2016 28/04/2016 Dubai 3000 $ 71 Advanced Planning & Budgeting Techniques 24/04/2016 28/04/2016 Dubai 3000 $ 72 Manpower Budgeting, Planning & Control 24/04/2016 28/04/2016 Abu Dhabi 3000 $ 73 74 IFRS for Small and Medium-Sized Entities (SMEs) International Financial Reporting Standard (IFRS) and 2009 Updates 24/04/2016 28/04/2016 London 5500 $ 01/05/2016 05/05/2016 Dubai 3000 $ 75 Advanced Cost Accounting 01/05/2016 05/05/2016 Abu Dhabi 3000 $ 76 Financial Accounting and Reporting 01/05/2016 05/05/2016 Kuwait 3000 $ 77 Cash Flows Analysis 01/05/2016 05/05/2016 78 Cost Analysis to Support Strategic Decisions 01/05/2016 05/05/2016 Abu Dhabi 3000 $ 79 Advanced Budgeting and Forecasting 08/05/2016 12/05/2016 Dubai 3000 $ 80 Mini MBA: Finance, Risk Management and Corporate Governance 08/05/2016 12/05/2016 Dubai 3000 $ 81 Credit Risk Models 08/05/2016 12/05/2016 Abu Dhabi 3000 $ 82 Governmental Accounting, Financial Reporting and Budgeting 08/05/2016 12/05/2016 Dubai 3000 $ 33

Finance & Accounts 83 Financial Controller Workshop 08/05/2016 12/05/2016 Dubai 3000 $ 84 Islamic Accounting Standards 15/05/2016 19/05/2016 Doha 3000 $ 85 E & P Cost Effective Budgeting 15/05/2016 19/05/2016 Abu Dhabi 3000 $ 86 Managerial and Financial Appraisal of Projects 15/05/2016 19/05/2016 Muscat 3000 $ 87 Advanced Financial Statements Analysis 15/05/2016 19/05/2016 Dubai 3000 $ 88 Financial Analysis: Evaluation and Budgeting 15/05/2016 19/05/2016 Istanbul 4000 $ 89 Banking Risk Management 22/05/2016 26/05/2016 Dubai 3000 $ 90 Business Financial & Accounting Skills 22/05/2016 26/05/2016 Abu Dhabi 3000 $ 91 Professional Financial Controller 22/05/2016 26/05/2016 Dubai 3000 $ 92 93 Financial Risk Management & Corporate Governance Corporate Financial Planning, Budgeting & Costing Control Workshop 22/05/2016 26/05/2016 Dubai 3000 $ 22/05/2016 26/05/2016 Abu Dhabi 3000 $ 94 Project Finance Modeling 29/05/2016 02/06/2016 Abu Dhabi 3000 $ 95 96 Budget & Cost Control For Non Financial Staff Financial Analysis, Planning & Controlling Budgets 29/05/2016 02/06/2016 Abu Dhabi 3000 $ 29/05/2016 02/06/2016 Kuwait 3000 $ 97 Understanding and Analyzing Financial Statements and Reports 29/05/2016 02/06/2016 98 Developing, Improving and Monitoring the Internal Audit Function 29/05/2016 02/06/2016 Abu Dhabi 3000 $ 99 Financial Decision Making 05/06/2016 09/06/2016 Dubai 3000 $ 100 The Finance and Budgeting MBA 05/06/2016 09/06/2016 Dubai 3000 $ 101 Certificate in Cost Management 05/06/2016 09/06/2016 Abu Dhabi 3000 $ 102 Project Cost Estimating Skills: Planning for Performance Excellence - II 05/06/2016 09/06/2016 Istanbul 4000 $ 34

Finance & Accounts 103 Financial Budgeting Cost Accounting and Cost Analysis for Decision Making 05/06/2016 09/06/2016 Abu Dhabi 3000 $ 104 Budgeting, Forecasting and the Planning Process 19/06/2016 23/06/2016 Abu Dhabi 3000 $ 105 Corporate Banking Masterclass 19/06/2016 23/06/2016 106 Project Time and Cost Management 03/07/2016 07/07/2016 Abu Dhabi 3000 $ 107 The Complete Course on Payroll Management 03/07/2016 07/07/2016 Dubai 3000 $ 108 Fundamentals of Finance & Accounting 10/07/2016 14/07/2016 Abu Dhabi 3000 $ 109 Financial Statements and International Reporting Standards 10/07/2016 14/07/2016 Abu Dhabi 3000 $ 110 Professional Accounting Certificate 24/07/2016 28/07/2016 Istanbul 4000 $ 111 Advanced Budgeting Workshop 24/07/2016 28/07/2016 Dubai 3000 $ 112 Auditing Fundamentals in the Federal Environment 24/07/2016 28/07/2016 Abu Dhabi 3000 $ 113 Project Planning, Scheduling and Cost Estimating Skills 24/07/2016 28/07/2016 114 Compentencies for Effective Finance and Budgeting Management 24/07/2016 28/07/2016 Abu Dhabi 3000 $ 115 Financial Data Analysis 31/07/2016 04/08/2016 Dubai 3000 $ 116 117 118 Financial Forecasting for Dynamic Business Results Final Accounts, General Balance Sheet, Use of Financial Ratios in Analysis Business and Financial Modelling Using Excel 31/07/2016 04/08/2016 Dubai 3000 $ 31/07/2016 04/08/2016 Dubai 3000 $ 31/07/2016 04/08/2016 Doha 3000 $ 119 The Effective Accounts Assistant 31/07/2016 04/08/2016 Abu Dhabi 3000 $ 120 International Accounting Standards 07/08/2016 11/08/2016 Muscat 3000 $ 121 Account Strategy for Major Sales 07/08/2016 11/08/2016 Dubai 3000 $ 35

Finance & Accounts 122 Internal Financial Auditing Skills According to International Audits Standards 07/08/2016 11/08/2016 Istanbul 4000 $ 123 124 International Accounting Standards Framework for Preparation & Presentation of Financial Statements Efficient Finance & Accounting Operations: Best Practices & Updates 07/08/2016 11/08/2016 Dubai 3000 $ 07/08/2016 11/08/2016 London 5500 $ 125 Planning Budgeting Forecasting Reporting and what if Analysis Modern Methods to Raise the Efficiency of the Performance of the Accountant and Controller 07/08/2016 11/08/2016 Abu Dhabi 3000 $ 126 Financial Analysis Workshop: A Hands-On Approach 14/08/2016 18/08/2016 Dubai 3000 $ 127 Retail Credit Scoring In Banking 14/08/2016 18/08/2016 Dubai 3000 $ 128 129 130 131 132 Financial Analysis & Measuring Business Performance IPSAS - International Public Sector Accounting Standards Finance, Risk Management & Corporate Governance The Preparation and Design of Financial Reporting Systems Improving Productivity Through Quality & Cost Reduction 14/08/2016 18/08/2016 Abu Dhabi 3000 $ 14/08/2016 18/08/2016 Dubai 3000 $ 14/08/2016 18/08/2016 Abu Dhabi 3000 $ 21/08/2016 25/08/2016 Kuwait 3000 $ 21/08/2016 25/08/2016 Abu Dhabi 3000 $ 133 Advanced Startegies for Controllers 21/08/2016 25/08/2016 Dubai 3000 $ 134 Accounts Receivable and Credit Policies Management 21/08/2016 25/08/2016 Dubai 3000 $ 36