MANAGED SERVICE PROVIDERS SOLUTION BRIEF

MANAGED SERVICE PROVIDERS SOLUTION BRIEF

The Assured Recovery Services Platform The data protection world has drastically changed in the past few years. Protection and recovery of data and systems has truly evolved to now be treated as an IT service and many organizations are relying on external partners, such as a Managed Service Provider, to help with their strategy and infrastructure. However, many current platforms in the market were never designed to be used by a service provider. Taking just any solution and making a service out of it ignores the many design considerations that have to be taken into account: Is the solution/platform rich enough in features to provide the necessary system and data protection and recovery services? Is the solution/platform easy to integrate or interface with? Does it provide advanced reporting capabilities? How easily can it be deployed? What operational efficiency features does it offer? There are many other questions that come to mind, particularly around the theme of multi-tenancy. The true challenge of the next wave of data recovery technology is whether you, the service provider, have the right platform to deliver a data protection service. It s not about backup it s about you providing assurance to your customers about the recovery of their systems and data. This is not an easy task unless these characteristics are built into the solution to begin with. For Managed Services Providers, CA arcserve Unified Data Protection is a next generation backup and recovery solution built for services delivery in a way that improves margins and opens up new business opportunities. CA arcserve UDP s Assured Recovery capabilities are based on a unified, scalable and service-oriented architecture with a broad MSP-designed feature set such as true global de-duplication, high availability, multisite replication, Recovery Point Server Jumpstart and reporting. CA arcserve UDP is designed for Managed Service Providers and enables you to meet and exceed your customers Service Level Agreements. In addition to a simple out-of-the-box experience, CA arcserve UDP also provides a fully documented set of APIs, making it easy to integrate with other 3rd party platforms or Remote Monitoring and Management solutions. The scalable architecture of the solution and its advanced features to manage and control Recovery Point Objectives (RPOs) and Recovery Time Objectives (RTOs) make it an ideal solution for service providers. Service providers can easily design service offerings with a single vendor solution that offers a flexible licensing scheme. CA arcserve UDP s centralized management capabilities translate into better use of resources, better cost control and margins, and a great platform on which to build in order to gain a competitive edge in the market. The solution offers many types of revenue opportunities (backup, replication, HA) and can also protect itself at the MSP site via tape and replication of backups. 2 MSP Unified Data Protection Solution Brief MSP Unified Data Protection Solution Brief 3

CA arcserve UDP a service provider platform CA arcserve UDP is a new solution built on the foundation of very mature and proven technology, offering a seamless solution from endpoint to remote archive site. CA arcserve UDP delivers comprehensive Assured Recovery for virtual and physical environments with a next generation unified architecture and an unmatched ease of use. This feature-rich solution en ables organizations to scale their IT environments easily, while delivering against their recovery point and recovery time objectives, onpremise, off-premise or in the cloud. Traditional, overly complex backup policies are replaced by modern task-based data protection plans and deep integration with hypervisors to fully automate complex, repetitive tasks. CA arcserve UDP is the first solution to combine industry-proven backup, replication, high availability and true global de-duplication technologies within one solution and unlike competitive products, does not require expensive professional services. CA arcserve UDP is based on a next generation unified architecture for both virtual and physical environments. Its unmatched breadth, ease of use, and Assured Recovery capabilities set it apart from other data protection solutions. This unified solution offers innovative features such as: Agentless backup for VMware & Hyper-V (Windows & Linux VMs) Support for Physical systems (Windows & Linux) Built-in replication and high availability True source side global deduplication Migration of disk images to tape, with granular restore from disk or tape MSP-focused features and APIs CA arcserve UDP Key Differentiators and Benefits Solution Breadth: CA arcserve UDP covers a broad spectrum of enterprise-level functionality typically found in multiple point solutions such as imaging, replication, and high availability, yet is easy to deploy, use and scale, on-premise or in the cloud, for a variety of virtual and physical platforms. Ease of Use: Its unified management, with its centralized reporting and deployment, simplifies data and system protection and recovery operations dramatically when compared to point solutions. It improves the operational efficiency of data and system protection recovery. Automated DR/Assured Recovery: In combination with a broad set of features for deploying advanced data protection and recovery strategies, CA arcserve UDP enables the automated disaster recovery testing of business-critical systems, applications and data, without business downtime, or impact to production systems. Designed for Services Provider: CA arcserve UDP s Assured Recovery capabilities are based on a unified scalable architecture with a broad MSP-focused feature set such as true global de-duplication, high availability, multi-site replication, data seeding, and reporting. Its ease of deployment and use and its comprehensive set of APIs make it easy to integrate with other 3rd party platforms and achieve full multi-tenancy with Remote Monitoring and Management solution while controlling customers SLA requirements. OPEN & DOCUMENTED API ACCESS Simplifies integration in applications and frameworks Jumpstart Populates offsite datastores and can lower costs SECURE TENANT STORAGE Securely improves data protection services SERVICE-LEVEL REPORTING Puts you in charge to manage and control SLAs for your internal or external customers Web-Services API Exposed Database Log Schema Straightforward third-party integration capabilities Extends CA arcserve UDP capabilities Can be integrated with other in-house applications, frameworks or platforms Ideal for Remote Monitoring and Management integrations Offline Sync to accelerate deployment of Recovery Point Servers and improve data transfers Ideal for environments with limited bandwidth or charge-by-the-usage connections Reduced exposure when protecting data offsite Support of public clouds Amazon, Azure, Rackspace and others who offer seeding services Can eliminate the need to use tape Ideal solution when all tenant protection managed by single MSP partner Deduplication across tenants Separate folder structure access by customer name Added data security via 256-bit AES Encryption Reduced storage costs for MSPs Total storage consumption reports across CA arcserve solutions (CA arcserve Backup and CA arcserve UDP) sitewide Detailed status reports on physical and virtual nodes Detailed logs Schedules the creation and email of reports in multiple formats (PDF, CSV, HTML) 4 MSP Unified Data Protection Solution Brief MSP Unified Data Protection Solution Brief 5

Focus on Recovery Point Server Jumpstart CA arcserve UDP is designed for Managed Service Providers and enables you to meet and exceed your customers Service Level Agreements This capability allows users through their MSP to save their data stores to a portable disk unit (like a small NAS for example) to seed a remote site. This can save significant bandwidth, time and cost to get a remote server synchronized. In essence, this offline synchronization process accelerates the deployment of Recovery Point Servers and reduces (costly) data transfers. This capability is ideal for environments with limited bandwidth or charge-by-the-usage connections. This is also perfect for service provider partners who will use CA arcserve UDP as part of their offering. One additional benefit is the fact that data loss exposure can also be mitigated. Instead of waiting for a full synchronization to happen over the network, which can take many days in the case of larger datastores, this capability allows you to catch up after the copy to the remote server is complete. If the physical transfer of data with a portable disk device takes one day, you will only have one day of updates to catch up, and reduced exposure should something happen to your primary site. In addition, the solution supports public clouds (Amazon, Azure, Rackspace and others) who offer seeding services. Recovery Point Server Jumpstart (data seeding) PRIMARY SITE INFINITE INCREMENTALS ONLY REMOTE SITE OR CLOUD SOURCE DESTINATION EXPORT DATA STORE IMPORT DATA STORE COURIER SERVICE PORTABLE STORAGE DEVICE PORTABLE STORAGE DEVICE 6 Unified Data Protection Solution Brief Unified Data Protection Solution Brief 7

Focus Feature: Multi-Tenant Storage This capability offers the ability to logically segregate user data within the. Data is stored on a local Recovery Point Server and then replicated centrally (in a many-to-one fashion) using global source-based deduplication to a centralized server. That data is isolated logically on the server with encryption (256-bit AES encryption is supported) and security credentials that are required for administrators to access customers data. Access by customer name can be used leveraging a separate folder structure. Also, global de-duplication is applied across tenants, another source of operational efficiencies with a direct impact on storage costs. This makes CA arcserve UDP an ideal solution for MSPs when all tenant protection is managed by a single MSP partner as well as customers with departmental SLAs or requirements. Multi-tenant storage CUSTOMER A CUSTOMER B SOURCE SOURCE REPLICATION REPLICATION REMOTE SITE (internal, partner, MSP) A B C For Managed Services Providers, CA arcserve Unified Data Protection is a next generation backup & recovery solution CUSTOMER C DESTINATION REPLICATION SOURCE 8 MSP Unified Data Protection Solution Brief Unified Data Protection Solution Brief 9

Focus Feature: CA arcserve MSP Program Overview The CA arcserve MSP Program is designed to enable anyone that delivers data protection or availability services (whether on-premise, off-premise or to/in the cloud) to benefit from open & flexible monthly licensing. The program is being widely adopted for the following uses: On-premise managed services MSPs managing end user IT infrastructures, including data protection. They can manage this remotely via a WEB 2.0 interface or integrate with a number of existing Remote Monitoring & Management solutions on the market. DR as a Service or Business Continuity as a Service MSPs create a copy of an end user s data/ systems in a second location (cloud). In the event of a disaster the MSP reverts to the copy of the system to either: Recover to portable media A new server at the second location to be shipped out Or to recover via the WAN. Alternatively, an MSP could deliver a service where the end-user s staff is redirected to the second site system in the event of a full disaster. Protection of back end datacenters Service Providers delivering hosted services need to protect the data and systems that deliver those services. Through per Server, VM, Socket or TB of protected data licensing, Service Providers implement varying levels of protection for their entire environment and achieve their SLA s. Enrollment Enrollment is easy via our dedicated MSP zone at CA arcserve.com The enrollment is CA s method to capture details, then a short 4 page agreement is sent out for signing. Within 5 days a welcome email will include details on requesting NFR keys (for testing purposes), full 12 month key codes (for production use) and a support ID with links for support. Program benefits True pay as you go model only pay the month after licenses have been used No minimum order requirements No minimum period of time for orders Protect multiple environments; physical or virtual Protect multiple platforms: Windows, Linux, UNIX, Workstations, VMware, Hyper-V, Citrix A scalable solution that ranges from Disaster Recovery to Business Continuity solutions Free 24x7 enterprise support Products available under the program CA arcserve UDP Support for physical systems (Windows & Linux) Disk imaging for fast and efficient local and offsite disk-based and disaster recovery Built-in replication and high availability True source side global deduplication Built in tape, migration of disk images to tape, with granular restore from disk or tape Open APIs for custom Dashboard and Reporting CA arcserve Backup For your datacenter, tape or disk archiving CA arcserve Replication and High Availability Advanced data replication and high availability Hosted Service Providers with Virtualized Environments Choose any or all of the data protection technology and license per VM, Socket or TB of protected data choose the most cost effective model for your environment Includes backup to disk or tape as well as replication and HA Protect VMware, Hyper-V or Citrix hypervisors as well as physical MS Windows & Linux servers. 10 MSP Unified Data Protection Solution Brief MSP Unified Data Protection Solution Brief 11

For more information on CA arcserve, please visit arcserve.com Copyright 2014 CA. All rights reserved. This document is for your informational purposes only. CA assumes no responsibility for the accuracy or completeness of the information. To the extent permitted by applicable law, CA provides this document as is without warranty of any kind, including, without limitation, any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. In no event will CA be liable for any loss or damage, direct or indirect, from the use of this document, including, without limitation, lost profits, business interruption, goodwill or lost data, even if CA is expressly advised in advance of the possibility of such damage. Microsoft, Windows, Windows Azure and Hyper-V are registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. UNIX is a registered trademark in the United States and other countries. Linux is the registered trademark of Linus Torvalds in the U.S. and other countries. All other trademarks, trade names, service marks and logos referenced herein belong to their respective companies.