Broadcloud improves competitive advantage with efficient, flexible and scalable disaster recovery services

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1 CUSTOMER SUCCESS STORY Broadcloud improves competitive advantage with efficient, flexible and scalable disaster recovery services CLIENT PROFILE Industry: IT services Company: Broadcloud Staff: 40-plus BUSINESS Broadcloud provides organizations with private, hybrid and public cloud services, as well as managed hosting, co-location and managed services. The company has a presence in more than 60 datacenters worldwide. CHALLENGE To help clients ensure that data is secure and highly available, Broadcloud provides comprehensive disaster recovery (DR) services. To simplify management, increase efficiency and enable scalability, it needed to consolidate DR platforms. SOLUTION Broadcloud implemented CA ARCserve solutions to underpin its multi-tier recovery management and data resiliency services. The company protects several petabytes of data using the solutions. BENEFIT CA Technologies solutions enable simple centralized recovery management across its client base. This helps Broadcloud meet service level agreements, maximize efficiency and keep costs low resulting in greater competitive advantage. agility made possible

2 Business Delivering cost-effective managed infrastructure services Broadcloud provides managed hosting, managed services, co-location, and high-value data management solutions that help customers address four key challenges: data resilience, business and technology alignment, transformation risks and compliance. Founded in 2004, the company combines best-of-breed technologies and business innovations with expert resources and well-defined processes to deliver reliable and cost-effective services. Broadcloud s business is increasingly focused on public, hybrid and private cloud services, which are delivered from more than 60 datacenters worldwide. For example, Broadcloud provides specially designed private cloud services from high-security facilities that help customers comply with HIPAA, SOX, FISMA and data protection regulations. Its customer base includes organizations from across all business verticals, including government, healthcare, financial services, telecommunications, media and entertainment industries. Challenge Helping customers protect their data Helping customers optimize the integrity, security and availability of their data is an important element of the services provided by Broadcloud., EVP Strategic Services at Broadcloud, Data is the lifeblood of every organization. If systems and data are unavailable it can have a serious business impact for our customers including the loss of revenue and reputation. With the cost of downtime high for Broadcloud s customers, it needs to help them design and implement disaster recovery strategies that minimize risk and cost. We were using up to seven products for recovery management, which was time-consuming. 02

3 Broadcloud was using a range of tools from a number of suppliers to support its recovery management services. Due to the diversity of the systems being protected and customer preferences, we were using numerous products for recovery management, explains Eubanks. This non-standardized approach, however, was time-consuming and added to our service management burden. To simplify service delivery, Broadcloud needed to find a centralized reliable solution that its customers would trust. We wanted a single integrated solution that could provide various levels of disaster recovery across physical, virtual and cloud environments comments Eubanks. To support our cloud model, the solution also needed to be quick to provision for customers and highly scalable. Solution Multi-tier disaster recovery from a fully integrated platform Broadcloud had been using CA ARCserve solutions as part of its recovery management offering for several years. In 2010, following an in-depth review of solutions on the market, it decided to consolidate its disaster recovery services to the platform. With real-time replication and high availability clusters, we can failover between datacenters in minutes. Eubanks comments, We selected the CA Technologies suite as it fits our requirements, offers extensive functionality and is simple to use and integrate. The solutions used by Broadcloud to support its multi-tier disaster recovery services include: CA ARCserve Backup CA ARCserve D2D CA ARCserve Replication CA ARCserve High Availability. 03

4 Using CA ARCserve Backup and CA ARCserve D2D, Broadcloud provides customers with cloud or local backup capabilities with backed up data stored on-premise or on hybrid or public cloud platforms. The CA Technologies solutions enable us to backup and restore data from the cloud very easily, comments Eubanks. The solutions are ideal for those customer systems that need to be recovered within a few hours. To support more demanding customer workloads, such as , ERP (enterprise resource planning) and CRM (customer relationship management) systems, Broadcloud uses CA ARCserve Replication and CA ARCserve High Availability. As Eubanks explains, With real-time replication and high availability clusters, we can failover between datacenters in minutes to ensure that customer systems suffer negligible downtime in the event of an incident. For customers in highly regulated industries, Broadcloud has designed a process that includes data separation and encryption, which is exclusively founded on a private cloud model. With a triple layer of encryption being imposed before data is migrated to a secondary failover environment, and complete visibility of its location at any time, organizations can prove compliance with HIPAA, PCI, FISMA and other data protection regulations, comments Eubanks. Several petabytes of data is currently protected by the CA ARCserve solutions. We protect a significant amount of data using the CA Technologies solutions, but as files are backed up or replicated incrementally, we can minimize storage requirements for our customers, explains Eubanks. Benefit Better disaster recovery services for greater competitive advantage The CA ARCserve solutions have enabled Broadcloud to establish an integrated and centralised approach to recovery management across its customer base. Cost-effective and compliant recovery management services enhance our competitive advantage. 04

5 Our disaster recovery processes are now fully automated and require minimal manual intervention, comments Eubanks. We can provision new customers with the level of recovery management they need very quickly and the solutions are very scalable we are adding new systems all the time. By founding its disaster recovery services on the CA Technologies solutions, Broadcloud is able to: Meet service level agreements, which is critical to its reputation and customer satisfaction Maximize efficiency, which enables the company to manage disaster recovery processes for hundreds of customers with just 40 engineers Meet customer needs, in particular around costs and compliance. Eubanks comments, The ability to provide cost-effective and compliant recovery management services enhances our competitive advantage and helps us retain and attract customers from a range of industries. Copyright 2012 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies. The information and results illustrated here are based upon the speaker s experiences with the referenced software product in a variety of environments, which may include production and nonproduction environments. Past performance of the software products in such environments is not necessarily indicative of the future performance of such software products in identical, similar or different environments. CA does not provide legal advice. Neither this document nor any software product referenced herein serves as a substitute for your compliance with any laws (including but not limited to any act, statute, regulation, rule, directive, standard, policy, administrative order, executive order, and so on (collectively, Laws ) referenced herein or any contract obligations with any third parties. You should consult with competent legal counsel regarding any such Laws or contract obligations. This document is for your informational purposes only. CA assumes no responsibility for the accuracy or completeness of the information. To the extent permitted by applicable law, CA provides this document as is without warranty of any kind, including, without limitation, any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. In no event will CA be liable for any loss or damage, direct or indirect, from the use of this document, including, without limitation, lost profits, business interruption, goodwill or lost data, even if CA is expressly advised in advance of the possibility of such damages. 05