Overview 3. Supported Platforms 3. What s new in r CA ARCserve D2D r16.5 for Windows - Editions 5

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1 Table of Contents Overview 3 Supported Platforms 3 What s new in r CA ARCserve D2D r16.5 for Windows - Editions 5 CA ARCserve Central Host-Based VM Backup - Sample Licensing Use Case 9 CA ARCserve Central Virtual Standby - Sample Licensing Use Cases 10 Desktop/Laptop Solutions & Basic Support 12 Maintenance, Competitive, & Prior Version Upgrades 13 Licensing Hierarchy 14 Modules with D2D and Replication Bundles 15 Socket Based Licensing 16 Managed Capacity 20 MSP Offerings 27 Migrating from CA ARCserve Backup to CA ARCserve D2D 27 This guide, which includes links, and electronically distributed materials, (hereinafter referred to as the Guide ) is for your informational purposes only and is subject to change or withdrawal by CA at any time.

2 Copyright 2013 CA. All rights reserved. CA confidential and proprietary information for CA Technologies internal and Partner use only. NO COPYING OR DISTRIBUTION WITHOUT CA'S PRIOR WRITTEN CONSENT. Microsoft, Windows, Windows Server, Windows Azure, Active Directory, Windows Server 2012, Windows Vista, Hyper-V, SQL Server and SharePoint are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Linux is the registered trademark of Linus Torvalds in the U.S. and other countries. UNIX is a registered trademark of The Open Group. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies. You may print or otherwise make available a reasonable number of copies of the Guide for internal use only by you and your employees, provided that all CA copyright notices and legends are affixed to each reproduced copy. The right to print or otherwise internally make available copies of the Guide is limited to the period during which you are a CA Technologies Data Management partner. Should the partnership terminate for any reason, it is your responsibility to certify in writing to CA that all copies and partial copies of the Guide have been returned to CA or destroyed. TO THE EXTENT PERMITTED BY APPLICABLE LAW, CA PROVIDES THIS GUIDE AS IS WITHOUT WARRANTY OF ANY KIND, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT. CERTAIN INFORMATION IN THIS GUIDE MAY OUTLINE CA S GENERAL PRODUCT DIRECTION. HOWEVER, CA MAY MAKE MODIFICATIONS TO ANY CA PRODUCT, SOFTWARE PROGRAM, METHOD OR PROCEDURE DESCRIBED IN THIS GUIDE AT ANY TIME WITHOUT NOTICE, AND THE DEVELOPMENT, RELEASE AND TIMING OF ANY FEATURES OR FUNCTIONALITY DESCRIBED IN THIS GUIDEREMAIN AT CA S SOLE DISCRETION. NOTWITHSTANDING ANYTHING IN THIS GUIDETO THE CONTRARY, THIS GUIDE SHALL NOT: (I) CONSTITUTE PRODUCT DOCUMENTATION OR SPECIFICATIONS UNDER ANY EXISTING OR FUTURE WRITTEN LICENSE AGREEMENT OR SERVICES AGREEMENT RELATING TO ANY CA SOFTWARE PRODUCT, OR BE SUBJECT TO ANY WARRANTY SET FORTH IN ANY SUCH WRITTEN AGREEMENT; (II) SERVE TO AFFECT THE RIGHTS AND/OR OBLIGATIONS OF CA OR ITS LICENSEES UNDER ANY EXISTING OR FUTURE WRITTEN LICENSE AGREEMENT OR SERVICES AGREEMENT RELATING TO ANY CA SOFTWARE PRODUCT; OR (III) SERVE TO AMEND ANY PRODUCT DOCUMENTATION OR SPECIFICATIONS FOR ANY CA SOFTWARE PRODUCT. THIS DOCUMENT IS FOR YOUR INFORMATIONAL PURPOSES ONLY AND CA ASSUMES NO RESPONSIBILITY FOR THE ACCURACY OR COMPLETENESS OF THE INFORMATION CONTAINED HEREIN. IN NO EVENT WILL CA BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY LOSS OR DAMAGE, DIRECT OR INDIRECT, FROM THE USE OF THIS GUIDE, INCLUDING WITHOUT LIMITATION, LOST PROFITS, LOST INVESTMENT, BUSINESS INTERRUPTION, GOODWILL, OR LOST DATA, EVEN IF CA IS EXPRESSLY ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE. The use of any software product referenced in the Guide is governed by the applicable license agreement and such license agreement is not modified in any way by the terms of this Guide.

3 Overview CA ARCserve D2D CA ARCserve D2D is a disk-based recovery solution that simplifies protecting and recovering your business data on both physical and virtual servers. To quickly recover entire systems, it provides hardware-independent bare-metal restore and it s block-level, infinite, incremental snapshot technology helps you reduce storage requirements and costs. You get central management and reporting, host-based, agentless backup for VMware, VM-level backup for Hyper-V, XenServer and KVM, and Virtual Standby that automatically converts image backups to bootable VMs to help speed system recovery and reduce risk of business downtime. Plus, you get automated file copy and archive to Amazon Web Services, Windows Azure and other public clouds. CA ARCserve D2D r16.5 now supports Windows Server 2012 and delivers even more value. It can be used to protect NTFS deduplicated and Resilient File System (ReFS) volumes, storage spaces and Hyper-V 3.0 virtual machines. And now Virtual Standby can be performed to a remote site when also using CA ARCserve Replication. The solution consists of CA ARCserve D2D stand-alone and the following 4 Central Applications: CA ARCSERVE CENTRAL PROTECTION MANAGER Provides a single web-based console for a centralized view and management of all servers and workstations protected by CA ARCserve D2D. It includes automated Active Directory discovery, remote deployment, simplified policy-based administration, Storage Resource Manager (SRM) reporting, status, grouping, search and restore, basic workflow, event logging and more to help simplify management and recovery of servers and workstations across the user s environment. CA ARCSERVE CENTRAL REPORTING Provides a centralized view, administration and reporting on all devices, settings and policies running on-premise and off-premise that are protected by CA ARCserve Backup and CA ARCserve D2D. It gives detailed reports, as well as a rollup Dashboard report view, so users can easily understand what is happening across their environment. CA ARCSERVE CENTRAL HOST-BASED VM BACKUP Integrates with CA ARCserve D2D to protect a VMware host environment, performing backup of all VMs via a single-pass backup without having to install CA ARCserve D2D inside each VM. It uses the VMware vsphere Changed Block Tracking (CBT) feature to capture the changes since the last backup and enables granular recovery of files and folders from each individual VM. It can also restore supported applications running within a VM, simplifying protection and recovery of virtual servers. CA ARCSERVE CENTRAL VIRTUAL STANDBY Makes CA ARCserve D2D backups available to run like regular VMware Virtual Machine Disk (VMDK) or Microsoft Virtual Hard Disk (VHD) virtual servers. It automatically pre-registers each recovery point (including incrementals) with the hypervisor for immediate recovery as a VM either on the local or WAN connected remote site. VMs can be powered on manually or automatically. In addition, it enables physical-to-virtual (P2V) and virtual-

4 to-virtual (V2V) migration. Copies of VMs can be used for pre-flight deployment, software installations and upgrade testing when desired. Supported Platforms The complete list of currently supported platforms, operating systems and applications are listed at the following link: CA ARCserve D2D r16.5 What s new in r16.5? Now you can protect Windows Server 2012 and Windows 8 workstation environments as part of your image-based backup and disaster recovery goals. Take full advantage of enhanced data integrity, availability, and scalability offered by Windows Resilient File System (ReFS) and achieve comprehensive data protection. Virtualize with Hyper-V v3.0 and feel confident that your data is protected. Protect the costsavings benefits you achieved by virtualizing in the first place with a single solution for both physical and virtual servers. And you can run at the hypervisor level for single-pass backup of all Hyper-V VMs. Protect NTFS deduplicated primary volumes using either optimized or non-optimized backup methods and still achieve granular file-level recovery. Take advantage of more flexible and resilient storage virtualization capabilities with Windows Storage Spaces knowing your data is protected. Application-consistent backup and restore of Exchange 2013 databases. Gain more flexibility when restoring data with uefi-bios interchange. Go from uefi to BIOS and vice-versa. This is especially useful when performing Bare Metal Recovery (BMR) as you don't need to have the same type of hardware which may mean faster and less expensive recovery. Shorten backup time with catalog-less backup. For faster search and recovery, users can run adhoc catalog creation jobs at any time. CA ARCserve Central Protection Manager and CA ARCserve Central Reporting can be used to deploy, manage and report on CA ARCserve D2D in Windows Server 2012 and Windows 8 environments. CA ARCserve Central Host Based VM Backup (VMware VMs Only) includes all the same Windows Server 2012 support listed above for CA ARCserve D2D. CA ARCserve Central Virtual Standby now supports remote standby across a Wide Area Network through integration with CA ARCserve Replication. Customers and Partners like MSPs can now replicate CA ARCserve D2D recovery points to a remote site and then automatically convert the recovery points to VM format and quickly stand them up after a production server failure for fast system recovery. This application also now supports failover of Hyper-V v3.0

5 VMs. *Note: Remote Virtual Standby does not offer the heartbeat monitoring and automated failover options that are available when deploying Central Virtual Standby locally. CA ARCserve D2D r16.5 for Windows Editions The following are the available editions of CA ARCserve D2D r CA ARCserve D2D r16.5 SBS and Essentials Edition 2. CA ARCserve D2D r16.5 Server Standard Edition 3. CA ARCserve D2D r16.5 Server Advanced Edition 4. CA ARCserve D2D r16.5 Workstation Edition 5. CA ARCserve D2D r16.5 Server Advanced Virtual Edition per-host 6. CA ARCserve r16.5 RPO per-socket 7. CA ARCserve r16.5 RPO RTO per-socket *Refer to per-socket Section for details on per-socket licensing The following table illustrates the features included in each of the editions listed above: Editions CA ARCserve D2D for Windows SBS and Essentials Edition 1 CA ARCserve D2D Server Standard Edition 2 CA ARCserve D2D Server Advanced Edition Operating System Locked to Microsoft SBS and Windows 2012 Essentials Windows Server 2003, 2008, 2008 R2 and 2012 Windows Server 2003, 2008, 2008 R2 and 2012 SQL, Option Exchange Option Hyper-V Option CA ARCserve Central Applications (Freely Downloadable / Included) Centralized Management App Reporting App Upgrade to Advanced Edition for SQL, Exchange, and Hyper-V Options Centralized Management App Reporting App Centralized Management App Reporting App CA ARCserve Central Applications (Optional $$) Virtual Standby App Host-Based VM Backup App Virtual Standby App Host-Based VM Backup App Virtual Standby App Host-Based VM Backup App

6 CA ARCserve D2D Server Advanced Virtual Edition per-host 3 CA ARCserve D2D Workstation Edition 4 CA ARCserve RPO per- Socket 5 CA ARCserve RPO RTO per- Socket 6 Licensed per- Protected Virtualizati on Host machine. Windows XP, Vista, and Windows 7 Licensed based on the number of CPU Sockets in the protected Host machines Licensed based on the number of CPU Sockets in the protected Host machines Centralized Management App Reporting App Virtual Standby App Host-Based VM Backup App CA ARCserve D2D Server Advanced Edition to cover Hyper-V host/proxy Server Protection Centralized Management App Reporting App Centralized Management App Reporting App Virtual Standby App Host-Based VM Backup App CA ARCserve D2D Server Advanced Edition to cover Hyper-V host/proxy Server Protection Centralized Management App Reporting App Virtual Standby App Host-Based VM Backup App CA ARCserve D2D Server Advanced Edition to cover Hyper-V host/proxy Server Protection All Included Virtual Standby App Host-Based VM Backup App All Included All Included *Annotations (superscripted in the rows/columns above) 1. An additional copy of CA ARCserve D2D r16.5 for Windows Server Advanced Edition license is provided with every purchase of CA ARCserve D2D r16.5 for Windows SBS and Essentials Edition. This is designed to satisfy the protection needs of the secondary server allowed by Microsoft SBS Premium Add-on. 2. Upgrade from Standard to Advanced Edition is available. 3. Provides unlimited VM Guest protection on a per Host basis, for Virtualized environments as well as Host-level protection for VMware and Hyper-V. Additional license required for each host server. License is not transferrable to multiple host servers. 4. CA ARCserve D2D Workstation Edition is available in in 5, 10, 25, 50, 100, 250 and 500 units volume licensing SKUs

7 5. CA ARCserve RPO per-socket includes infinite incremental disk imaging, tape backup and archival, replication and automated failover or high availability for local and offsite protection of the licensed virtualization host. 6. Includes everything in the RPO per-socket and also application level replication and automated failover capabilities. Note: Unlimited backups infinite incremental and Bare Metal Recovery to original and alternate systems are part of all CA ARCserve D2D Editions License Hierarchy CA ARCserve D2D Edition CA ARCserve r16.5 RPO RTO per-socket CA ARCserve r16.5 RPO per-socket CA ARCserve D2D r16.5 Server Advanced Virtual Edition CA ARCserve D2D r16.5 Server Advanced Edition CA ARCserve D2D r16.5 Server Standard Edition CA ARCserve D2D r16.5 for Windows SBS and Essentials Edition CA ARCserve D2D Workstation Edition Will Work* On Provides protection of your entire virtual infrastructure using an industry leading combination of file mode backup, disk imaging, off-host agentless backup for VMware, VM-level backup for Hyper-V, XenServer and KVM, tape backup \ archival and offsite WAN optimized replication with automated failover. *Refer to per-socket Section for details Provides protection of your entire virtual infrastructure using an industry leading combination of file mode backup, disk imaging, off-host agentless backup for VMware, VM-level backup for Hyper-V, XenServer and KVM, tape backup \ archival and offsite WAN optimized replication. *Refer to per-socket Section for details Virtual Infrastructure Protection Only. Provides protection of your Windows virtual environment. Supports off-host agentless backup for VMware, VM-level backup for Hyper-V, XenServer and KVM. *Protection for the Hyper-V Host is included All file servers, SBS, Storage Server and Workstation systems physical and virtual. * As per support matrix. All file servers, SBS, Storage Server and Workstation systems physical and virtual * As per support matrix All SBS and Workstation systems physical and virtual * As per support matrix Only Workstation systems physical and virtual CA ARCserve r16.5 RPO per Socket License = unlimited VM protection + Host-Based protection + Virtual Standby per host + Linux VM protection + file mode backups + WAN Optimized Replication + tape archival \ backup

8 CA ARCserve r16.5 RPO RTO per Socket License = unlimited VM protection + Host-Based protection + Virtual Standby per host + Linux VM protection + file mode backups + tape archival \ backup + WAN Optimized Replication and automated failover and user redirection (near Zero downtime) CA ARCserve D2D r16.5 for Windows Server Advanced Virtual Edition per Host License = unlimited VM protection + Host-Based protection + Virtual Standby per host *Please note that the per-socket license count depends on the number of physical CPU sockets in the virtualization machine host CA ARCserve Central Applications only The Central Applications can also be individually purchased and offer the flexibility to easily integrate new capabilities into existing CA ARCserve environments. Editions CA ARCserve Central Protection Manager Available Support Enterprise Support Purchase Options Freely Downloadable CA ARCserve Central Reporting Enterprise Support Freely Downloadable CA ARCserve Central Virtual Standby Enterprise Support Instance based licenses to protect individual servers (physical or virtual) OR Host based license to protect unlimited guests on a VMware or a Hyper-V hypervisor CA ARCserve Central Host-Based VM Backup (Support for VMware Only at this time) Enterprise Support License each protected VMware Host

9 CA ARCserve Central Host-Based VM Backup - Sample Licensing Use Case: Problem: User needs to protect 2 VMware ESX servers and doesn t need to protect the proxy servers, how many licenses does the user need? Solution: 2 one per VMware ESX server. User doesn t need licenses for the proxy unless it is protecting the proxy server itself. Note: Licenses are not transferrable to multiple host servers

10 CA ARCserve Central Virtual Standby - Sample Licensing Use Cases 1. Case of local Virtual Standby Number of licenses required = Number of source servers protected Simple & Flexible!!! Problem: User needs to protect all their VMs of 1 Hyper-V system + 1 physical server + 2 VMs on a VMware ESX hypervisor, how many licenses does the user need? = servers being protected Solution: User will need 1 CA ARCserve Central Virtual Standby r16.5 per Host License and 3 CA ARCserve Central Virtual Standby r16 per Instance licenses. There is no need to license the monitor unless the monitor itself needs to be protected.

11 2. Case of Remote Virtual Standby - New!! Problem: User needs to protect 4 physical servers + all VMs on a VMware ESX hypervisor, how many licenses does the user need? = servers being protected Solution: User will need 1 CA ARCserve Central Virtual Standby r16.5 per Host License and 4 CA ARCserve Central Virtual Standby r16.5 per Instance licenses. There is no need to license the monitor unless the proxy or the converter server unless they themselves need to be protected. User will need to license 2 copies of CA ARCserve Replication r16.5 for either physical servers (based on Windows OS Edition) or Virtual Servers depending on whether the server hosting CA ARCserve Replication is a physical or virtual machine. Note: Customers using our per-socket bundles described above are already provided with the required CA ARCserve Replication licenses, and Remote Virtual Standby is therefore included at no additional charge!!! *Refer to per-socket Section for details

12 Desktop/Laptop Protection CA ARCserve D2D r16.5 includes support for Laptops/Desktop Operating Systems Windows XP, Windows Vista, Windows 7 and Windows 8. (Please refer to the compatibility matrix for more details.) Editions Available Support Volume Discount CA ARCserve D2D r16.5 Workstation Edition 5 Pack Basic Support 0% CA ARCserve D2D r16.5 Workstation Edition 10 Pack Basic Support 0% CA ARCserve D2D r16.5 Workstation Edition 25 Pack Enterprise Support 5% CA ARCserve D2D r16.5 Workstation Edition 50 Pack Enterprise Support 10% CA ARCserve D2D r16.5 Workstation Edition 100 Pack Enterprise Support 15% CA ARCserve D2D r16.5 Workstation Edition 250 Pack Enterprise Support 20% CA ARCserve D2D r16.5 Workstation Edition 500 Pack Enterprise Support 25% Basic support model Basic Support model for Workstation for less than 25 license pack: Support for customers with license packs of less than 25 licensed, purchased at one time 24x7 access to CA support online Support Hours - 12x5 Product information and documentation available on support.ca.com Standard content package developed by support (tech docs, videos, Ask CA as needed) Access and update content from Ask CA virtual agent Access to user communities, forums, exchanges Access to Live Chat through ASK CA Limited to five(5) live chat sessions per year Product release and version updates from support.ca.com Product fixes downloadable from support.ca.com Alerts through Tech Insider subscription. CA ARCserve D2D with Basic maintenance includes the following : View CA ARCserve D2D documentation Via non-logged in facility on CA Support Online When logged into CA Support Online Via Phone (GSC) yes Yes N/A

13 Download CA ARCserve D2D product Download CA ARCserve D2D fixes and solutions Open a chat session to get product support yes Yes N/A yes yes yes not part of logged-in CSO capabilities N/A N/A Maintenance, Competitive, & Prior Version Upgrades The following table summarizes the various upgrade paths for customers using prior versions of CA ARCserve D2D who are looking to upgrade to CA ARCserve D2D r16.5. Customers with valid maintenance contracts are eligible for a free of charge (FOC) upgrade to CA ARCserve r16.5. Customers under expired maintenance contracts are eligible for a discounted upgrade to CA ARCserve D2D r16.5. Customers using competitive products are eligible for a Competitive Upgrade. r16 \ r15 Editions r16.5 Editions For Customers Under Current Maintenance Prior Version Upgrade (Out of Maintenance) \ Competitive CA ARCserve D2D r16 for Windows Server Standard Edition CA ARCserve D2D r15 for Windows Server Basic Edition CA ARCserve D2D r15 for Windows Server Foundation Server Edition CA ARCserve D2D r16.5 for Windows Server Standard Edition Free of charge upgrade Same 36% Discount for Competitive or Prior Version Upgrades CA ARCserve D2D r15 for Windows Server Standard Edition CA ARCserve D2D r16 for Windows Server Advanced Edition CA ARCserve D2D r15 for Windows Server Advanced Edition CA ARCserve D2D r15 for Windows Server Basic Edition PLUS any license of SQL, Exchange, or Hyper-V Plug-in CA ARCserve D2D r15 for Windows Server Standard Edition PLUS any license of SQL, Exchange, or Hyper-V Plug-in CA ARCserve D2D r16.5 for Windows Server Advanced Edition Free of charge upgrade for customers with Advanced Edition or current Basic or Standard Edition License PLUS 1 Plug-in License Same 36% Discount for Competitive or Prior Version Upgrades Previous versions of CA ARCserve D2D for Windows Small Business Server Edition CA ARCserve D2D r16.5 for Windows SBS and Essentials Edition Free of charge upgrade Same 36% Discount for Competitive or Prior Version Upgrades

14 CA ARCserve D2D r16 for Windows Server Advanced Virtual Edition per-host License A ARCserve D2D r15 for Windows Server VM Protection per Host License CA ARCserve D2D r16.5 for Windows Server Advanced Virtual Edition per-host License Free of charge upgrade Same 36% Discount for Competitive or Prior Version Upgrades CA ARCserve D2D supports Windows servers and workstations (both physical and virtual). The CA ARCserve D2D r16.5 installation package is the same for servers and workstations. However, proper licensing must be purchased for CA ARCserve D2D to be activated. Modules with D2D and Replication Bundles: r16 Bundle Name CA ARCserve Backup r16 for Windows Essentials File Server Module with D2D and Replication CA ARCserve Backup r16 for Windows Standard Database Module with D2D and Replication CA ARCserve Backup r16 for Windows Advanced Module with D2D and Replication r16.5 equivalent SKU name Includes CA ARCserve Backup r16.5 for Windows File Server Module with D2D and Replication CA ARCserve Backup r16.5 for Windows Database Module with D2D and Replication CA ARCserve Backup r16.5 for Windows Module with D2D and Replication 1. 1 copy of CA ARCserve Backup r16.5 for Windows File Server Module 2. 1 copy of CA ARCserve D2D r16.5 for Windows Server Standard Edition 3. 2 copies of CA ARCserve Backup r16.5 Replication for File Servers Windows OS* 1. 1 copy of CA ARCserve Backup r16.5 for Windows Database Module 2. 1 copy of CA ARCserve D2D r16.5 for Windows Server Advanced Edition 3. 2 copies of CA ARCserve Backup r16.5 Replication for Application Servers Windows OS* 1. 1 copy of CA ARCserve Backup r16.5 for Windows Module 2. 1 copy of CA ARCserve D2D r16.5 for Windows Server Advanced Edition 3. 2 copies of CA ARCserve Backup r16.5 Replication for Application Servers Windows OS*

15 CA ARCserve Backup r16 for Windows Enterprise Application Module with D2D and Replication CA ARCserve Backup r16.5 for Windows Application Module with D2D and Replication 1. 1 copy of CA ARCserve Backup r16.5 for Windows Enterprise Application Module 2. 1 copy of CA ARCserve Backup r16.5 for Windows Global Dashboard (per Managed site) 3. 1 copy of CA ARCserve D2D r16.5 for Windows Server Advanced Edition 4. 2 copies of CA ARCserve Backup r16.5 Replication for Application Servers Windows OS* *Note that none of the Modules include ARCserve High Availability or Assured Recovery licenses CA ARCSERVE CENTRAL PROTECTION MANAGER and CA ARCSERVE CENTRAL REPORTING are included with all CA ARCserve D2D r16.5 purchases at NO ADDITIONAL COST!!! Socket Based Licensing The Socket-Based Licensing editions were introduced to provide a way to easily license virtualized environments. Both editions include technologies from across the CA ARCserve r16.5 product-line to enable leveraging cross-functional capabilities such as remote virtual standby and archival of disk images to tape for long term retention. They are available in the following two editions VIRTUALIZATION PER-SOCKET EDITIONS Component Name CA ARCserve r16.5 RPO Per Socket Component Description This bundle is licensed based on the total number of physical CPU sockets in each of the protected virtualization host machines (Replica side virtual machines are covered). A wide range of Platforms (includes Windows, Linux, UNIX) and Applications (includes MS Exchange, MS SQL, Oracle on Windows\Linux\UNIX, MS SharePoint) are supported with this license. The technologies included in this bundle span from across the CA ARCserve r16.5 product line and include - Real-time WAN optimized Replication for file servers and backup disk images - Off-Host Agentless backup for VMware - Infinite Incremental disk Imaging (Windows only) - Tape backup and tape archival of disk images

16 - Image-based backup for Hyper-V - Citrix XenServer and KVM Support - Local and Remote Virtual Standby technologies (Windows only) - Ability to protect the Hyper-V Host CA ARCserve r16.5 RPO RTO Per Socket Includes everything listed for the CA ARCserve r16.5 RPO per-socket license above in addition to the following capabilities - Application level off-site WAN Optimized Replication - Automated instant failover and failback - Full System High Availability Per-Socket Pricing definition: Per Socket is defined as the number of Physical Processor (CPU) Sockets located on the device hardware being protected. For example a server running a quad core CPU (Figure A below) installed in a single physical CPU socket will only need to pay for 1 socket. SOCKET PROCESSOR CORE Figure A Figure B Figure A depicts a system that has one socket containing a quad core processor so here one per socket license is required (per protected server)

17 Figure B depicts a system that has 2 sockets each containing a dual core so here two per socket licenses are required; one per each socket (per protected server) One important point to note is that there is no need to consider the number of cores per socket, the licensing and pricing is on a per socket basis. This should not be confused with Per Core pricing where the same server used in the example (Figure A) above with a quad core CPU would require four licenses. Upgrade from Per-Host to Per-Socket: Customers are not allowed to upgrade from existing per-host to this per-socket offering. These new Per Socket licensing offerings are new starting Sept. 1, FAQ 1: Why per socket pricing? Per Socket will be apt for those customers who plan to move to a multicore processor environment retaining the same number of sockets. For example, in Figure B above, a customer s upgrade from a dual core to a quad core environment without adding another socket results in savings. FAQ 2: When should I go for per socket and when should I choose per host? Per host is always advisable for all/any environments that expect more VMs in the future and but currently do not know how many sockets will be needed to support the system. Customers can purchase a per host license and protect unlimited VMs within the host (license is per host and is not transferrable to multiple hosts/servers). Managed Capacity Pricing CA ARCserve Managed Capacity Program (MCP) Pricing is designed for large companies with complex IT environments and highly demanding requirements with over 1TB of protected storage capacity. MCP is licensed per protected Terabyte and allows unlimited access to the selected product technologies to protect up to the license capacity purchased with a minimum purchase quantity of one terabyte. Benefits Reduces the amount of time your IT resources spend managing software licenses. Easily scales to meet demanding business requirements. Provides flexibility to provision CA ARCserve product technology as needed to meet your changing business needs.

18 Increases operational efficiency through reduced cost of acquisition and an upfront cost estimate to protect future servers, applications and data. Provides data protection for your remote offices and sales force via WAN without expensive storage devices or additional staff. MANAGED CAPACITY PROGRAMS Program Name Program Description The program includes the following technologies - Traditional file mode backup for file servers and applications - Infinite Incremental disk imaging for Windows - Off-host Agentless backup for VMware - Ability to archive disk images to tape for long term retention - Off-site Replication of disk images - WAN Optimized real-time replication of file servers CA ARCserve r16.5 RPO Managed Capacity - ARCserve Backup and ARCserve D2D and ARCserve Replication-File Only Managed Capacity Program is limited to ONLY the below products Option 2: CA ARCserve r16.5 RPO Managed Capacity CA ARCserve Backup CA ARCserve D2D* CA ARCserve Central Protection Applications which includes the below applications o o o o CA ARCserve Central Protection Manager CA ARCserve Central Reporting CA ARCserve Central Virtual Standby CA ARCserve Central Host-Based VM Backup CA ARCserve Replication for file data only (excluding Assured Recovery) It DOES NOT include access to CA ARCserve Replication for applications 4. CA ARCserve High Availability 5. Full System High Availability

19 The program includes the following technologies - Traditional file mode backup for file servers and applications - Infinite Incremental disk imaging for Windows - Off-host Agentless backup for VMware - Ability to archive disk images to tape for long term retention - Off-site Replication of disk images - WAN Optimized real-time replication of Application servers - Automated offsite failover for critical servers - Full System High Availability CA ARCserve r16.5 RPO RTO Managed Capacity - All Inclusive CA ARCserve r16.5 RPO RTO Managed Capacity Program (MCP) provides unlimited access to the CA ARCserve Family of products listed below. Pricing is based on protected storage capacity (i.e. the storage or data being protected). CA ARCserve Backup CA ARCserve D2D* CA ARCserve Replication CA ARCserve High Availability and CA ARCserve Central Protection Applications which includes the below applications o o o o CA ARCserve Central Protection Manager CA ARCserve Central Reporting CA ARCserve Central Virtual Standby CA ARCserve Central Host Based VM Backup *CA ARCserve D2D included in MCP Programs includes support for both servers and workstations. Please refer to the below table for MCP part codes: Managed Capacity Program Part Code Maintenance Renewal CA ARCserve r16.5 RPO RTO Managed Capacity - All Inclusive CAALMCR165W00 GMRALMCWB10W0 CA ARCserve r16.5 RPO Managed Capacity - ARCserve Backup and ARCserve D2D and ARCserve Replication-File Only CABDMCR165W00 GMRBDMCWB10W0

20 How to calculate the price: 1. Count the number of terabytes to be protected 2. Select the required managed capacity program 3. Multiply the number of TBs by the managed capacity program unit price to get the final price For example, let s say a customer wants to protect 4 TB of Data and would like to go with CA ARCserve r16 RPO Managed Capacity - ARCserve Backup and ARCserve D2D and ARCserve Replication-File Only MCP Option. 1. Number of terabytes to be protected = 4 2. If the price of CA ARCserve r16.5 RPO Managed Capacity (with 1 year Enterprise support) is $ 9,540 USD 3. Final Price = 4 x $ 9,540 = $ 38,160 USD

21 Upgrade and Migration Path from OLD to New MCP Programs Customers under maintenance FOC Upgrades Customers who own CA ARCserve r16 All Inclusive Managed Capacity SKUs can get free of charge upgrades to new CA ARCserve r16.5 RPO RTO Managed Capacity - All Inclusive SKUs. Customers who own MCP SKUs other than CA ARCserve r16 All Inclusive Managed Capacity cannot get free of charge upgrades from old to new MCP Programs. They should purchase upgrade SKUs as mentioned in the below section. Upgrade to New MCP Programs Customers who are under maintenance and own MCP SKUs other than CA ARCserve r16 All Inclusive Managed Capacity can purchase the below listed discounted upgrade SKUs to get into new MCP Programs. There are no restrictions on upgrade paths. For example, customers under CA ARCserve Backup and ARCserve Replication and High Availability r16 Managed Capacity can upgrade to CA ARCserve r16.5 RPO Managed Capacity - ARCserve Backup and ARCserve D2D and ARCserve Replication- File Only MCP or CA ARCserve r16.5 RPO RTO Managed Capacity - All Inclusive MCP. License Name CA ARCserve r16.5 RPO RTO Managed Capacity - All Inclusive CA ARCserve r16.5 RPO Managed Capacity - ARCserve Backup and ARCserve D2D and ARCserve Replication-File Only For customers with current maintenance CAALMCR165WMU CABDMCR165WMU Maintenance Renewals Customers under current maintenance can continue to purchase old MCP program maintenance renewal SKUs if they want to continue with their existing MCP pricing model. If customers want to move to new MCP Programs, they should purchase the new MCP program upgrade SKUs instead of old maintenance renewal SKUs as mentioned above.

22 Additional Capacity If customers wish to continue with an expired MCP program and purchase additional capacity, they have to contact the CA customer care team to re-activate old MCP SKUs in the system and purchase accordingly. Customers with Expired Maintenance FOC Upgrades Customers with expired maintenance contracts are not entitled to free of charge upgrades. However, they are allowed to purchase discounted r16.5 new MCP programs as shown below: License Name CA ARCserve r16.5 RPO RTO Managed Capacity - All Inclusive CA ARCserve r16.5 RPO Managed Capacity - ARCserve Backup and ARCserve D2D and ARCserve Replication-File Only For customers without current maintenance CAALMCR165W0U CABDMCR165W0U Upgrade to New MCP Programs Customers with expired maintenance contracts can purchase the below listed discounted out-ofmaintenance upgrade SKUs to get into new MCP Programs as shown below. There are no restrictions on upgrade paths. For example customers under CA ARCserve Backup and ARCserve Replication and High Availability r16 Managed Capacity can upgrade to CA ARCserve r16.5 RPO Managed Capacity - ARCserve Backup and ARCserve D2D and ARCserve Replication-File Only MCP or CA ARCserve r16.5 RPO RTO Managed Capacity - All Inclusive MCP. License Name CA ARCserve r16.5 RPO RTO Managed Capacity - All Inclusive CA ARCserve r16.5 RPO Managed Capacity - ARCserve Backup and ARCserve D2D and ARCserve Replication-File Only For customers without current maintenance CAALMCR165W0U CABDMCR165W0U Maintenance Renewals Customers under maintenance should renew before their maintenance contract expires. CA will attempt to notify customers within 90 days of maintenance expiration. In some instances, reminders may also be sent within 60, 45, 30, and 15 days of maintenance expiration and again 30 days after expiration

23 depending upon the region. Once the customer s maintenance has expired they must purchase an upgrade or pay a reinstatement fee. Additional Capacity If a customer with expired maintenance wishes to continue with an expired MCP program and purchase additional capacity, they will have to contact the CA customer care team to re-activate old MCP SKUs in the system and purchase accordingly. Monthly Subscription: MSP 3.0 Pricing Monthly Subscription Licensing is available exclusively to authorized Managed Service Providers (MSPs). It provides a flexible and economical way for MSPs to license core CA ARCserve technologies to provide services to their customers. The following licensing options are available with the new MSP 3.0 program- - Per-Server - Per-Virtual Machine - Per-Socket - Per-Terabyte - Per-Replication Scenario - Per-Workstation - Per-SBS\Essentials Server MSP Program with a commitment for minimum monthly purchase: MSPs willing to make monthly minimum purchases of $2000 USD will be able to avail discounted prices on the MSP Program Part Codes. For more information on the CA ARCserve MSP 3.0 program, please visit the CA ARCserve MSP Zone. Migration from ARCserve Backup to ARCserve D2D r16.5: We now allow customers with or without maintenance to migrate from ARCserve Backup to D2D by allowing them to purchase newly created CA ARCserve D2D Standard/Advanced Edition/Advanced Virtual Edition cross grade SKUs with maintenance instead of ARCserve Backup Upgrade or Renewal SKUs as mapped below.

24 NOTE: Customers with the specified ARCserve Backup products can choose either ARCserve D2D r16.5 for Windows Server Standard Edition, ARCserve D2D r16.5 for Windows Server Advanced Edition or CA ARCserve D2D r16.5 for Windows Server Advanced Virtual Edition per Host License SKUs as shown in the below figure Please note all the prices shown in the above figure are Product + 1 year Enterprise Maintenance, USD, North America Region. The cross-grade SKUs from CA ARCserve Backup r16.5 to CA ARCserve D2D r16.5 are listed below in tabular form: LICENSE NAME CA ARCserve D2D r16.5 for Windows Server Advanced Edition - Upgrade from ARCserve Backup (in Maint) CA ARCserve D2D r16.5 for Windows Server Advanced Virtual Edition per Host License - Upgrade from ARCserve Backup (out of Maint) CA ARCserve D2D r16.5 for Windows Server Standard Edition - Upgrade from ARCserve Backup (in Maint) CA ARCserve D2D r16.5 for Windows Server Standard Edition - Upgrade from ARCserve Backup (out of Maint) PART CODE CAD2D165UBWM5 CAD2165UBWN18 CAD2D165UBWM4 CAD2D165UBWN4

25 CA ARCserve D2D r16.5 for Windows Server Advanced Virtual Edition per Host License - Upgrade from ARCserve Backup (in Maint) CA ARCserve D2D r16.5 for Windows Server Advanced Virtual Edition per Host License - Upgrade from ARCserve Backup (out of Maint) CAD2165UBWM18 CAD2165UBWN18