Managing Service Fulfillment - Increasing revenues through new service orders and activations How we work with our clients to help overcome challenges for a better tomorrow
Overview Business Challenge Communication Service Providers (CSPs) worldwide are constantly striving to deliver new converged next generation wireless and wireline services. Even as the CSPs scale these services, legacy back-office systems pose a huge challenge due to their lack of flexibility and automation besides high operational costs. Service fulfillment enables CSPs to overcome these challenges and build intuitive and innovative services quickly and efficiently. Apart from helping the CSPs reduce operational costs and time-to-market, service fulfillment often gives the CSPs a competitive edge in the industry. Cyient addresses the complete service fulfillment lifecycle of plan to provision and order to activate business processes. These services are typically offered as a managed service and are unbiased towards a technology, vendor or platform Cyient services that address some of the typical challenges include: Multiple standalone systems developed for a certain purpose with no integration among systems Limitations in technology in addressing next generation services Lack of data integrity - inventory is distributed and replicated over many systems with no clear ownership of data Expensive to maintain and upgrade legacy applications and interfaces Limited visibility and lack of metrics for end-to-end business process Lack of data synchronization between engineered RFS data and customer service resulting in order fallouts and revenue loss
Service Offerings Value Proposition Cyient is one of the few organizations that bring in capabilities across physical and logical inventory management and its related service provisioning. Cyient developed Connected Inventory solution drives this integrated offering and provides Methodologies and best practices for an optimized physical and logical inventory modeling Innovative solutions for inventory synchronization Cyient go-to-market solutions address critical pain areas in CSP landscape by offering all the pieces of the end to end service fulfillment puzzle Service Line Focus Area Plan to Provision Order to Activate Plan Build Operate Capacity planning Passive infrastructure planning Geospatial planning Ready for Build Passive (PNI) inventory Active (LNI) build Ready for service Order handling and orchestration Service inventory Service activation Discovery and reconciliation Data synchronisation Professional Services System integration Network adapter development Data migration Managed services Business process improvements Consultancy Application development and maintenance Technology Focus Amdocs Cramer, Oracle Metasolv M6/UIM, Clarity, VC4 IMS, Java/J2EE, PL/SQL, EAI Network Focus CSP Enterprise + Telco IT End User Business services Residential Broadband (DSL, Cable) Legacy Mobile Network Application and service infrastructure CPE Smart meter Mobile device
Vendor Ecosystem Thought Leadership Our operations are built around the products, ecosystems, people and processes, and supported by our in-house innovation delivery methodology. Our team of experts are certified in multiple commercial off-the-shelf OSS products, including Amdocs-Cramer, Oracle s MetaSolv, VC4 IMS and Telcordia s Granite, and provide comprehensive and scalable services and solutions. The need for innovative solutions that help improving cost-effectiveness and service efficiency is a critical advantage for Cyient. Our trademark m 2 i TM framework brings in methodologies and best practices for an optimized physical and logical inventory modeling, migration, integration and next generation solution offerings for inventory synchronization. Model Migrate Integrate m 2 i TM Thanking Cyient for the help offered during the ACE TDM E2E project by playing vital role in automating multiple systems across OSS stack enhancing order management capability with reduced order execution time. - The largest CSP in India
The Cyient Advantages Service provider for major tier-1 and tier-2 telecoms worldwide Global footprint with long-standing relationships with major telecoms Over 2,500 dedicated telecom professionals with a deep knowledge of advanced technologies End-to-end network solutions from implementing network inventory systems to optimizing operational costs Integration of network inventory with B/OSS and ERP to enable seamless service provisioning and assurance Global leader in providing geospatial technology solutions and data management services Technology skills, domain expertise, scalable capacity Quality focus for continuous process improvement- CMMi Level5, ISO 9001:2000
Value Proposition Technology and Products Expertise Large resource pool of experienced and certified telecom engineers in Infrastructure and operations domain Domain expertise in all the NGN and emerging technologies including FTTx, ISDN, PDH, SDH, WDM, DWDM, DSL, GPON, Metro Ethernet, IPTV, MPLS, 2G, 3G and 4G/LTE networks Experience in Amdocs CRAMER, Oracle OSM/ MetaSolv, Granite, Clarity, IBM Netcool, CA, HP, Infovista Services and solution Benefits Consulting -> Delivering -> Support Right fit and Right size Organization Providing services that best suit customer requirements. Unbiased towards particular technology or vendor or platform GTM solution offerings reduce developing and deploying time Focused and strategic vendor ecosystem providing cost benefits to the proposed solution Revenue Assurance through Process Optimization Customer business process audits through certified consultants of etom, SID, ITIL and Six Sigma Identify revenue leakage due to inefficient processes Recommend process improvements Implement and certify process compliance Services and solution Benefits Integration (MTOSI), SF- Order Mgmt(eOH), SA-NOC Services (KM) Configurable in house frameworks, tools and best practices Providing efficient and effective customer operations Reduced TCO for customer as it is based on open source products
About Cyient Contact Us We create and deliver services that enhance your business agility. Our leading-edge solutions enable major organizations worldwide to achieve measurable and substantial benefits. Solutions include product development and life-cycle support, process and network engineering, plus data transformation and analytics. We utilize a global delivery model. And we have more than 12,500 associates across 38 global locations, with delivery centers in North America, Europe, the Middle East and Asia Pacific. We are experts in the aerospace, consumer, energy, medical, oil and gas, mining, heavy equipment, semiconductor, rail transportation, communications and utilities industries. This makes us your ideal partner. Whether you want to design innovative products faster, optimize R&D costs, improve time to market, enhance operational efficiency or maximize the return on investment in your networks, we help you make a difference to your customer. This might be a quieter flight, a longerlasting toothbrush, more robust broadband connectivity, or more reliable GPS navigation. We are proud of our robust internal processes. To ensure your IP security, solution quality and on-time delivery, we align with industry best practices and internationally renowned standards and frameworks. These include ISO 9001:2008, ISO 27001:2005 (information security), AS9100 C (aerospace), and ISO 13485 (medical devices). Cyient is a public limited company and listed on the NSE/BSE stock exchange. NAM Headquarters Cyient, Inc. 330 Roberts Street, Suite 102 East Hartford, CT 06108 USA T: +1 860 528 5430 F: +1 860 528 5873 EMEA Headquarters Cyient GmbH Mollenbachstr. 37 71229 Leonberg Germany T: +49 7152 94520 F: +49 7152 945290 APAC Headquarters Cyient Limited Level 1, 350 Collins Street Melbourne, Victoria, 3000 Australia T: + 61 3 8605 4815 F: + 61 3 8601 1180 Global Headquarters Cyient Limited Plot No. 11 Software Units Layout Infocity, Madhapur Hyderabad - 500081 India T: +91 40 6764 1000 F: +91 40 2311 0352 cyient.com connect@cyient.com 2014 Cyient. Cyient believes the information in this publication is accurate as of its publication date; such information is subject to change without notice. Cyient acknowledges the proprietary rights of the trademarks and product names of other companies mentioned in this document.