UNC Charltte Netwrk Replacement Prject Prject Charter Release 1.11 December 16, 2010 Dcument Infrmatin and Revisin Histry File Name Netwrk Management Charter.dc Original Authr(s) Haya Ajjan Current Revisin Authr(s) Versin Date Authr(s) Revisin Ntes 1.10 May 2 Haya Ajjan Infrmatin cllected during meeting with Ms. Pat Barber, Dr. Jay Dminick, and Mr. Tm Lamb 1.20 May 10 Pat Barber Updated Prject Team Stakehlders: Executive Spnsr: Prject Spnsr(s): 1 Last Updated: 12/16/2010
Intrductin The main purpse f this prject is t replace existing legacy infrastructure cmpnents as they reach their end-f-life with current cyber infrastructure. This prject is requested t prvide an enabling framewrk that: 1- Increase netwrk reliability and speed 2- Increase netwrk flexibility 3- Prvide imprved netwrk security 4- Reduce single pints f failure 5- Imprve netwrk scalability 6- Prvide end-users with a better secure mbile experience 7- Imprve end-user satisfactin 8- Prvide new needed services that are currently nt pssible due t utdated infrastructure cmpnents 9- Imprve current telephne system 10- Reduce maintenance cst (is this ne f the gals?) Prject Scpe Prject Gals and Objectives Gals Increase netwrk reliability and speed Objectives Imprve reliability by replacing equipment that serves a critical functin n campus but that is s ld that it is n lnger maintained by the vendr. Meet high perfrmance research needs by increasing the bandwidth between buildings t 10Gigabits/Secnd. Increase bandwidth within a building t be able t deliver 1 GB/Secnd everywhere and up t 10 GB/Sec in limited cases. Deply special purpse virtual netwrks t supprt research and peratinal needs withut having t physically rewire the netwrk. Replace existing wireless netwrk infrastructure with a higher perfrming netwrk that prvides cmplete cverage acrss campus indr spaces. Upgrade backbne cmpnents t imprve reliability, remve single pints f failure and increase perfrmance. Upgrade existing netwrk cabling in lder buildings including thse n the quad t permit higher speed netwrking. Imprve netwrk flexibility Deply a new technlgy called MPLS t allw the creatin f special purpse netwrks within netwrks. Imprve the student experience n the wireless netwrks thrugh the deplyment f new technlgy fr authenticatin and netwrk cnfiguratin. 2 Last Updated: 12/16/2010
Upgrade phne system Upgrade telephne systems t VOIP single phne and single vice mail system t replace existing phne switch Imprve user satisfactin Prvide new services that are needed but currently nt pssible due t utdated infrastructure. Supprt the campus virtualizatin strategy by prviding the high speed, reliable netwrks necessary fr peple t trust using cmputers that aren t lcated underneath their desks. Imprve verall netwrk perfrmance, reducing the time fr dwnlads, file transfers and imprving access time t all f ur central systems. Prvide imprved functinality fcused n increased mbility and increased capacity Prject Management Apprach Apprach/Methd Supprting Infrmatin Risk Management Apprach Ptential Risks: Dwntime assciated with the implementatin Staff learning the new technlgy Key staff retirement Resurce cmmitment Managing resurce pl ver nine mnths perid Electrical facility prject interdependency Sub-cntractrs/ installer Gaining access t ffices Financial Risk Depend n ne time funding Envirnmental risk (hrizntal cabling) Limited physical space risk (ex. Denny, Bernard) Backup cnfiguratin Technical risk assciated with prper deplyment f MPLS End users training Lease cntract risk/ lease terms finalizatin Resurce cnstraints Building size (ex. Wdward) Scpe Management Apprach New access, distributin, and cre netwrk infrastructure New telephne system Cmmunicatins Management Apprach Pssible apprach: hire FTE t be respnsible fr cmmunicating prgress t stakehlders Change Integratin Prcess Establish a change management apprach Apprach Staged planned implementatin Extensive training prgram Vendr supprt Extensive dcumentatin (ex. pen a ticket when a change is intrduced) Change cntrl meetings Prject Cnclusin Apprach Last cnnectin is installed 3 Last Updated: 12/16/2010
Phnes migrated t VOIP Switch-ff ld vicemail system Test data turned-ver Dcumentatin turned-ver User training cmplete Vendr check list Prject acceptance dcument 4 Last Updated: 12/16/2010
Prject Organizatin Executive Spnsr Prject Spnsr Rle Descriptin Assignment UNCC Prject Manager CTI Prject Manager. CTI Inventry Manager Netwrk Technician Netwrk Technician MPLS Lead WIFI Lead Rack Persnnel Cabling Persnnel Security Security Installatin Lead CTI Trainer Cisc Technical Lead Cisc Technical Expert Cmmunicatin Crdinatr Has ultimate authrity ver and is respnsible fr a prject, its scpe & deliverables Assists in develping the prject charter and prject plans, executes prject reviews, & dispses f issues and change requests Develps and maintains prject charter and prject plans, executes prject reviews, tracks & dispses f issues & change requests, manages the budget, and is respnsible fr technical quality f the slutin Respnsible fr all layer 1 infrastructure related issues invlved in the prject. Respnsible fr all layer 2 infrastructure and partial layer 1 respnsibility fr any f these issues invlved in the prject. Respnsible fr all layer 3 and MPLS related issues invlved in the prject. Respnsible fr all 802.11x issues invlved in the prject. Respnsible fr staging and installatin f all switching, ruting and ther electrnics assciated with the prject. Als respnsible fr reprting inventry infrmatin and as built diagrams and reprts back t the inventry cntrl lead. Respnsible fr all hrizntal cabling installatin, testing and dcumentatin assciated with the prject. Respnsible fr the verall design, cnfiguratin and installatin f the security verlay assciated with the prject. Respnsible fr all installatin, testing and dcumentatin fr the security verlay assciated with the prject. Respnsible fr MPLS and ther technical training assciated with the prject. Respnsible fr any and all issues escalated t Cisc fr reslutin assciated with the prject. Respnsible fr supplying technical expertise in any specific technical area as needed thrughut the prject. Is respnsible fr the cmmunicating the prject prgress t key stakehlders. Dr. Jay Dminick Tm Lamb Try Russell Dale Crk Dn Lattimre Brian Fruits 4-12 Vendr Prvided 4-8 Vendr Prvided Carter Heath Tby Andrews Bianca Wng Thmas 1-2 Vendr Prvided Vendr Meru is the primary prvider f the 802.11x cmpnent f the prject t include installatin, testing and technical supprt. Presidi Netwrks is the Cisc partner that will prvide prject management, rack and Meru Netwrk, Presidi Netwrk Slutin, Cisc, Airtight netwrk 5 Last Updated: 12/16/2010
Facility Management Crdinatr Department Crdinatr stack services, inventry cntrl and ther technical assistance as needed. AirTight is the supplier f the 802.11x security verlay cmpnent. Cisc is the OEM supplier f the switching and ruting equipment. Prject Assumptins Assumptin Spnsrship cmmitment Apprpriate resurces Resurce cmmitment Business cmmitment Apprpriate change management checkpints and feedback Apprvals as needed t mve frward Descriptin The Vice Chancellr fr ITS will be the spnsr fr the prject and is cmmitted t ensuring its success. ITS des nt have the Human Resurces necessary t implement the upgrade n its wn. We will cntract fr thse resurces thrugh the prject. The ITS staff that are required fr the prject will be dedicated 90% t the prject. Prject Plan Summary Prject Wrk plan Summary Prject milestnes are listed belw. Date Milestne 5/24/10 Apprval f prject charter Define prject team Define cmmunicatin plan Define design plan Define Rll ut plan 6/1/10 Funding apprval and cmmitment 6/15/10 Sign cntracts with vendrs 7/1/10 Prject kick ff Rll ut Plan Phased regin plan Phased cre plan 6 Last Updated: 12/16/2010
Phased wireless plan Phased phne plan Wireless plan executin Regin plan executin Cre plan executin Phne migratin Testing and Finalizatin Prcess/ dcumentatin update Required training implementatin Prject Staffing Summary Staffing Summary fr Cre Team Resurce Type Number f FTE s Duratin (weeks) Hurs ITS Business TOTAL Detailed Prject Staffing Mnth ITS Resurces Expert Name May June July August September Octber Prject Spnsr Prject Manager Prject Team Prject Team Cmmunicatin Team 7 Last Updated: 12/16/2010
Ttal ITS Wrk Hrs ITS Cntingency Hrs ITS Staffing Csts Other department Resurces Facilities Cntact Business Manager Ttal Wrk Hrs Ttal Staffing Csts Prject Budget Infrmatin Budget Infrmatin Was this prject included in the current years Budget? If yes state the amunt budgeted fr the prject. If n explain hw the prject will be funded and any resulting budget variance handled. Yes/N $0.00 - n incremental cst. 8 Last Updated: 12/16/2010