How to Reduce Project Lead Times Through Improved Scheduling

Size: px
Start display at page:

Download "How to Reduce Project Lead Times Through Improved Scheduling"

Transcription

1 Hw t Reduce Prject Lead Times Thrugh Imprved Scheduling PROBABILISTIC SCHEDULING & BUFFER MANAGEMENT Cnventinal Prject Scheduling ften results in plans that cannt be executed and t many surprises. In many cases, the plan is a bidding exercise that has little effect n prject behavir and thus, is a pr indicatr f what actually ccurs during a prject. This paper explres the reasns why and ffers a slutin t prject planning. Mark Weppel Pinnacle Strategies 5/21/2009

2 WHAT ARE PROBABILISTIC SCHEDULING AND BUFFER MANAGEMENT? Prbabilistic scheduling uses knwledge f the variatin in prject tasks and the prject envirnment (prject risks) t make quantitative predictin f a range f prject utcmes. Instead f prviding a fixed date t answer a questin such as When is first il? prbabilistic scheduling prvides a range f answers f the type, There is a 50% chance f achieving first il by date x r sner, and a 90% chance f achieving it by date y r sner. Mre general applicatin f prbabilistic planning als cnsiders the range f prject csts and returns. This evaluatin fcused n the range f utcmes fr key prject dates, such as first il. Quantifying the range and prbability f utcmes can aid prject planning and decisin making. Prbabilistic scheduling prvides a methd t quantify the risk management prcess. Quantifying the impact f ptential risks imprves decisin making affecting the cntrl f thse risks, and ptentially n the verall financial viability f the prject. It specifically aids the upfrnt recgnitin f critical issues and practive management f thse issues. Buffer management is a methd t cntrl wrk mre effectively. When applied acrss multiple prjects, it aids prject and resurce level decisin making t accelerate the cmpletin f all f the prjects sharing resurce pls. Buffer management achieves better resurce utilizatin thrugh enabling resurces t fcus n prject tasks in pririty rder, cmpleting them all sner as cmpared t switching back and frth between multiple tasks n multiple prjects. It imprves prject team fcus by rapidly identifying the prject tasks requiring actin t ensure prject cmpletin n r befre a cmmitted prject cmpletin date. Buffer management enables cmmitting t high prbability fixed dates while using the variatin infrmatin prvided by prbabilistic scheduling. Buffer management uses the prbabilistic analysis t place time buffers at the end f chains f prject tasks leading t a desired prject utcme date (e.g. first il). It then uses prject task status infrmatin and decisin rules t cntrl the prject. When used with multiple prjects, buffer management prvides the prject resurces with infrmatin as t which task they shuld fcus n next. It als prvides the prject team with infrmatin n which tasks need fcused attentin, and when they must take actin t ensure prject delivery t the cmmitted milestne. APPROACH The verall apprach begins with a prbabilistic scheduling/buffer management strategy and, agreed t between the prject team and Pinnacle Strategies caches. We then develp the rles statement and the basic prcess adpted fr the pilt. Prbabilistic Prject Management: Schedule Prject 1 Create/validate baseline netwrk NO: Change baseline assumptins r strategy 2 Estimate cmmn-cause variatin 4 Identify (validate) risks Buffer 3 Perfrm prbabilistic analysis f baseline netwrk Actinable? OK? 5 Plan risk preventin and mitigatin 6 Perfrm prbabilistic analysis with (selected residual) risk 7 Buffered baseline (P50) executin OK? 8 Baseline risk register N: Change baseline assumptins r strategy N Figure 1: Prbabilistic planning deplys knwledge f variatin in prject tasks t ptimize the plan. Figure 1 addresses tw causes f variatin (Deming, p. 310), cmmn causes and special causes. Cmmn cause variatin is the variatin inherent in the system, while special cause variatin has sme definite cause; e.g. an identified prject risk. Cmmn cause variatin is why perfrming the same task n five different prjects will shw variatin in the time t cmplete the task. Yu seek t manage Special Cause variatin by yur risk management prcess. Deming (p. 309) ntes that the reasn fr the distinctin is that, the type f actin required t reduce special causes f variatin is ttally different frm the actin required t reduce variatin and faults frm the system itself. This prject intrduces buffer management as the tl t mre 2009 Mark Weppel strategies.cm Page 2

3 effectively manage cmmn cause variatin, and t identify when actin is required t cntrl special cause variatin beynd thse items identified in the risk management prcess. Step 7 f figure 1 identifies a buffered prject. Fr this pilt, a single prject time buffer was added at the end f the critical path leading t first il. The buffer size (duratin) is the difference between the 90% prbable and 50% prbable date predicted fr first il. Inserting this buffer int the deterministic enables using the deterministic t cntrl the prject, using a buffer management prcess. Prbabilistic Prject Management: Execute Prject 7.7 Priritize tasks fr resurce N 7.2 Status P50 with estimate f remaining duratin 7.1 Execute t P Update risk register with: - Risk triggers - New risks - Clsed risks - Actin cmpletin 7.4 Update P Prepare buffer reprt 7.6 Actin threshld? YES: Add t risk register Figure 2: Buffer management executin ensures that the prject team fcuses n the right tasks t cmplete the prject n r ahead f. Figure 2 illustrates hw the prbabilistic analysis and buffer management is used during prject executin. The prject team updates prgress n the n a frequent basis t achieve the benefits in terms f task pririty and actin signals fr the prject team. We recmmend weekly (at a minimum) updates. The executin prcess uses a buffer status chart (called a fever chart) during executin t determine when t take actin n the prject (e.g. accelerate selected tasks). It des nt require rerunning the prbabilistic analysis each week. Updates t the prject lgic (e.g. new tasks), r changes t the risk register (e.g. new risks, r risks n lnger applicable) may initiate a need t re run the prbabilistic analysis Mark Weppel strategies.cm Page 3

4 Figure 3: The buffer management fever chart defines when t take actin t recver time n the prject. Figure 3 illustrates a buffer management fever chart. The vertical axis indicates the percentage f buffer cnsumed, based n inputting the weekly status int the prgram (MS Prject r Primavera). The hrizntal axis illustrates the prject prgress, in terms f the percentage f the critical path baseline time accmplished. The three regins represent actin criteria: Green, n actin. Yellw, plan buffer recvery. Red, execute buffer recvery. Nte that a prject that cmpletes within 100% f buffer cnsumed successfully meets the cmmitted date fr the milestne cntrlled by the buffer; e.g. fist il. LESSONS LEARNED IN IMPLEMENTATION 1. Creatin f the prbabilistic prvides an effective quality check f the deterministic. This alternative way f viewing and analyzing the led t many imprvements in the deterministic task definitin and lgic. 2. The prbabilistic analysis prcess identified unexpected impacts f cnstraints and lags in the deterministic. Standard scheduling best practices shuld seek t minimize these cnstraints and ensure that they are visible. The baseline shuld seek t eliminate cnstraints. 3. The primary buffer used t manage the prject is a prject time buffer placed at the end f the critical path; in this case in frnt f the First Oil milestne. Buffers shuld be placed in frnt f reprtable milestnes requiring a higher prbability than 50%. These milestne buffers shuld be external t the critical path f the prject. Mdeling f weather and lp current impacts can be lumped tgether, and included in the risk quantificatin analysis. They shuld nt be included in the critical path. This way, they will nt push ut the baseline task dates. 4. Risk definitin in the risk register must be imprved t be understandable by all prject participants, with due cnsideratin that persnnel assignments ften change during the life f a prject. It must include a specific frmat fr stating risks, input clumns fr the prbabilistic infrmatin, and a clumn t supply the basis fr the quantitative risk estimates. We fund a number f instances where n ne currently wrking n the prject understd what the risk statement in the register meant. 5. Traceability frm the risk register t mdeling in the prbabilistic is necessary t relate the variatin in the utput date t the manageable risk cause. 6. Prject wrk package leaders (WPLs) wrking n multiple prjects using a plethra f tracking mechanisms (s and actin lists) will have a hard time fcusing n what needs t be dne in what rder. Each functinal rganizatin has their wn wrk scheduling system fr bth prject tasks and actin items. These systems d nt tie directly t the prject systems. Thus, extensive manual effrt wuld be required t synchrnize these tls acrss all prjects. 7. Sme WPLs determine the end f tasks by the availability f persnnel t a review meeting; i.e. they wrk t a meeting with a reviewer, and the date f that reviewer s availability determines the cmpletin date fr the task. This apprach wastes prject time (delays prject cmpletin), as they cannt cmplete sner than thse dates. This apprach will significantly reduce the ptential gains f prbabilistic scheduling/buffer management. 8. Prjects d nt effectively use a single Wrk Breakdwn Structure (WBS) t integrate prject wrk. The des nt relate t a WBS. This cmplicates understanding hw t link risks t and actins t activities, as activity numbers change with mdificatins. In additin, it cmplicates the integratin f the functinal systems fr and actin tracking relative t the prject system. PROBABILISTIC SCHEDULING AND BUFFER MANAGEMENT BENEFITS The prbabilistic scheduling prcess has the fllwing benefits: SHORTER PROJECT LEAD TIMES There are fewer surprises. Having dne a prper jb f evaluating prject risk and task duratins, yu're prepared t deal with the "murphys" that always ccur during prject executin. Since yu've already prepared, yu can respnd much quicker, withut wasting time Mark Weppel strategies.cm Page 4

5 Secnd, a gd prject plan mves these ptential risk events ff the critical path (if pssible!). By mving risk events ff the path that determines prject delivery, eliminating disruptin t yur deliveries. That desn't happen withut planning. Third, the tasks themselves are stripped f the safety that mst prject plans have, with all task safety aggregated at the end f the critical chain. Saftey aggregatin allws yu t manage the safety as a prject level item, rather than letting it be dispersed t every resurce in yur prject. That means that yu need less, and the verall prject duratin is shrter with greater certainty f cmpletin n time. SCHEDULING PROCESS IMPROVEMENT Imprve the credibility f the prject plan Give a greater understanding f the wrk t be accmplished thrugh: Cnsistent task estimates acrss grups Reliable task relatinship linkages Greater assurance f risk and team fcus Imprved cntrl during executin thrugh: Earlier identificatin f prblem areas Mre practive prject management Yu can expect additinal benefits frm prbabilistic scheduling and buffer management: Increased availability f engineering resurces t effectively deliver n mre prjects Imprved visibility f prject risks and their impact n s Greater flexibility t respnd t risks, thus Imprving n time cmpletin f prjects. These will be caused by better planning and deplyment f the resurces t prject tasks, reducing waste and inefficiency in task perfrmance. If we can help the resurces fcus n ne prject task at a time, and pass n their result t the next task in the prject, we can reduce delays and rewrk. BENEFITS FROM BEHAVIOR CHANGE The primary benefits (mre prjects and better reliability) t the system will cme frm enabling resurces t fcus n ne task at a time, cmplete it, and hand it n t the next task in sequence. The shrtening f actual task duratin by fcusing n ne task at a time is evident, but the imprvement in efficiency and reductin f stress and chas resulting frm this imprved fcus may nt be s evident. Human perfrmance research indicates gains upwards f 40% are achievable thrugh eliminating task switching n intellectually challenging tasks. Yu can realize significantly mre benefit by implementing prbabilistic scheduling and buffer management acrss multiple prjects. Many WPLs and resurces supprting this prject are als assigned t ther prjects nt deplying prbabilistic scheduling/buffer management. Since they d nt receive cmparable pririty infrmatin frm the varius surces cmpeting fr their attentin, applying buffer management n a single prject des nt help in make the pririty call n Which task t wrk n next? The natural result f this is t devte shared time t multiple prjects tasks, thus delaying the wrk n all f the tasks, and pssibly delaying the prjects. NEXT STEPS Fr mre infrmatin n Prbabilistic Scheduling: 1. Visit strategies.cm t brwse a variety f articles and resurces, including critical chain prject management 2. Subscribe t Mark Weppel s blg, at strategies.cm/blg and jin the discussin Cntact the authr directly at mweppel@pinnacle strategies.cm 2009 Mark Weppel strategies.cm Page 5

What is Software Risk Management? (And why should I care?)

What is Software Risk Management? (And why should I care?) What is Sftware Risk Management? (And why shuld I care?) Peter Kulik, KLCI, Inc. 1 st Editin, Octber 1996 Risks are schedule delays and cst verruns waiting t happen. As industry practices have imprved,

More information

Army DCIPS Employee Self-Report of Accomplishments Overview Revised July 2012

Army DCIPS Employee Self-Report of Accomplishments Overview Revised July 2012 Army DCIPS Emplyee Self-Reprt f Accmplishments Overview Revised July 2012 Table f Cntents Self-Reprt f Accmplishments Overview... 3 Understanding the Emplyee Self-Reprt f Accmplishments... 3 Thinking Abut

More information

CDC UNIFIED PROCESS PRACTICES GUIDE

CDC UNIFIED PROCESS PRACTICES GUIDE Dcument Purpse The purpse f this dcument is t prvide guidance n the practice f Risk Management and t describe the practice verview, requirements, best practices, activities, and key terms related t these

More information

OE PROJECT MANAGEMENT GLOSSARY

OE PROJECT MANAGEMENT GLOSSARY OE PROJECT MANAGEMENT GLOSSARY ACCEPTANCE CRITERIA : thse criteria, including perfrmance requirements and essential cnditins that must be met befre the prject deliverables are accepted. ACTIVITY: an actin

More information

Succession Planning & Leadership Development: Your Utility s Bridge to the Future

Succession Planning & Leadership Development: Your Utility s Bridge to the Future Successin Planning & Leadership Develpment: Yur Utility s Bridge t the Future Richard L. Gerstberger, P.E. TAP Resurce Develpment Grup, Inc. 4625 West 32 nd Ave Denver, CO 80212 ABSTRACT A few years ag,

More information

ITIL Release Control & Validation (RCV) Certification Program - 5 Days

ITIL Release Control & Validation (RCV) Certification Program - 5 Days ITIL Release Cntrl & Validatin (RCV) Certificatin Prgram - 5 Days Prgram Overview ITIL is a set f best practices guidance that has becme a wrldwide-adpted framewrk fr Infrmatin Technlgy Services Management

More information

UNIVERSITY OF CALIFORNIA MERCED PERFORMANCE MANAGEMENT GUIDELINES

UNIVERSITY OF CALIFORNIA MERCED PERFORMANCE MANAGEMENT GUIDELINES UNIVERSITY OF CALIFORNIA MERCED PERFORMANCE MANAGEMENT GUIDELINES REFERENCES AND RELATED POLICIES A. UC PPSM 2 -Definitin f Terms B. UC PPSM 12 -Nndiscriminatin in Emplyment C. UC PPSM 14 -Affirmative

More information

Systems Load Testing Appendix

Systems Load Testing Appendix Systems Lad Testing Appendix 1 Overview As usage f the Blackbard Academic Suite grws and its availability requirements increase, many custmers lk t understand the capability f its infrastructure. As part

More information

Getting Started Guide

Getting Started Guide AnswerDash Resurces http://answerdash.cm Cntextual help fr sales and supprt Getting Started Guide AnswerDash is cmmitted t helping yu achieve yur larger business gals. The utlined pre-launch cnsideratins

More information

This report provides Members with an update on of the financial performance of the Corporation s managed IS service contract with Agilisys Ltd.

This report provides Members with an update on of the financial performance of the Corporation s managed IS service contract with Agilisys Ltd. Cmmittee: Date(s): Infrmatin Systems Sub Cmmittee 11 th March 2015 Subject: Agilisys Managed Service Financial Reprt Reprt f: Chamberlain Summary Public Fr Infrmatin This reprt prvides Members with an

More information

1)What hardware is available for installing/configuring MOSS 2010?

1)What hardware is available for installing/configuring MOSS 2010? 1)What hardware is available fr installing/cnfiguring MOSS 2010? 2 Web Frnt End Servers HP Prliant DL 380 G7 2 quad cre Intel Xen Prcessr E5620, 2.4 Ghz, Memry 12 GB, 2 HP 146 GB drives RAID 5 2 Applicatin

More information

Data Abstraction Best Practices with Cisco Data Virtualization

Data Abstraction Best Practices with Cisco Data Virtualization White Paper Data Abstractin Best Practices with Cisc Data Virtualizatin Executive Summary Enterprises are seeking ways t imprve their verall prfitability, cut csts, and reduce risk by prviding better access

More information

Professional Leaders/Specialists

Professional Leaders/Specialists Psitin Prfile Psitin Lcatin Reprting t Jb family Band BI/Infrmatin Manager Wellingtn Prfessinal Leaders/Specialists Band I Date February 2013 1. POSITION PURPOSE The purpse f this psitin is t: Lead and

More information

Defining Sales Campaign Automation How e-mail, the Killer App, is best applied to marketing

Defining Sales Campaign Automation How e-mail, the Killer App, is best applied to marketing Defining Sales Campaign Autmatin Hw e-mail, the Killer App, is best applied t marketing Summary: Cmpanies tday are steadily adpting strategies and technlgies t reach prspects, custmers, and partners thrugh

More information

Cross Agency Priority Goal Quarterly Progress Update

Cross Agency Priority Goal Quarterly Progress Update Crss Agency Pririty Gal Quarterly Prgress Update Shared Services Gal Leaders: Krysta Harden, Deputy Secretary, US Department f Agriculture; Dave Mader, Cntrller, Office f Federal Financial Management,

More information

The Allstate Foundation Domestic Violence Program 2015 Moving Ahead Financial Empowerment Grant

The Allstate Foundation Domestic Violence Program 2015 Moving Ahead Financial Empowerment Grant The Allstate Fundatin Dmestic Vilence Prgram 2015 Mving Ahead Financial Empwerment Grant Due Date: September 1, 2015 Online applicatin: https://www.grantrequest.cm/sid_1010?sa=sna&fid=35296 The Allstate

More information

Change Management Process

Change Management Process Change Management Prcess B1.10 Change Management Prcess 1. Intrductin This plicy utlines [Yur Cmpany] s apprach t managing change within the rganisatin. All changes in strategy, activities and prcesses

More information

A Walk on the Human Performance Side Part I

A Walk on the Human Performance Side Part I A Walk n the Human Perfrmance Side Part I Perfrmance Architects have a license t snp. We are in the business f supprting ur client rganizatins in their quest fr results that meet r exceed gals. We accmplish

More information

The Importance Advanced Data Collection System Maintenance. Berry Drijsen Global Service Business Manager. knowledge to shape your future

The Importance Advanced Data Collection System Maintenance. Berry Drijsen Global Service Business Manager. knowledge to shape your future The Imprtance Advanced Data Cllectin System Maintenance Berry Drijsen Glbal Service Business Manager WHITE PAPER knwledge t shape yur future The Imprtance Advanced Data Cllectin System Maintenance Cntents

More information

Chapter 7 Business Continuity and Risk Management

Chapter 7 Business Continuity and Risk Management Chapter 7 Business Cntinuity and Risk Management Sectin 01 Business Cntinuity Management 070101 Initiating the Business Cntinuity Plan (BCP) Purpse: T establish the apprpriate level f business cntinuity

More information

Training Efficiency: Optimizing Learning Technology

Training Efficiency: Optimizing Learning Technology Ideas & Insights frm 2008 Training Efficiency Masters Series Survey Results Training Efficiency: Optimizing Learning Technlgy trainingefficiency.cm Survey Results: Training Efficiency: Optimizing Learning

More information

Online Learning Portal best practices guide

Online Learning Portal best practices guide Online Learning Prtal Best Practices Guide best practices guide This dcument prvides Micrsft Sftware Assurance Benefit Administratrs with best practices fr implementing e-learning thrugh the Micrsft Online

More information

FY 2014 Senior Level (SL) and Scientific or Professional (ST) Performance Appraisal System Opening Guidance

FY 2014 Senior Level (SL) and Scientific or Professional (ST) Performance Appraisal System Opening Guidance Office f Executive Resurces Office f the Chief Human Capital Officer U.S. Department f Energy FY 2014 Senir Level (SL) and Scientific r Prfessinal (ST) Perfrmance Appraisal System Opening Guidance Table

More information

CMS Eligibility Requirements Checklist for MSSP ACO Participation

CMS Eligibility Requirements Checklist for MSSP ACO Participation ATTACHMENT 1 CMS Eligibility Requirements Checklist fr MSSP ACO Participatin 1. General Eligibility Requirements ACO participants wrk tgether t manage and crdinate care fr Medicare fee-fr-service beneficiaries.

More information

HEALTH INFORMATION EXCHANGE GRANTS CRITERIA

HEALTH INFORMATION EXCHANGE GRANTS CRITERIA 1 HEALTH INFORMATION EXCHANGE GRANTS CRITERIA INTRODUCTION On August, 20 th, the federal Office f the Natinal Crdinatr fr Health Infrmatin Technlgy (ONC) released an pprtunity fr states t apply fr between

More information

ONGOING FEEDBACK AND PERFORMANCE MANAGEMENT. A. Principles and Benefits of Ongoing Feedback

ONGOING FEEDBACK AND PERFORMANCE MANAGEMENT. A. Principles and Benefits of Ongoing Feedback ONGOING FEEDBACK AND PERFORMANCE MANAGEMENT A. Principles and Benefits f Onging Feedback While it may seem like an added respnsibility t managers already "full plate," managers that prvide nging feedback

More information

The actions discussed below in this Appendix assume that the firm has already taken three foundation steps:

The actions discussed below in this Appendix assume that the firm has already taken three foundation steps: MAKING YOUR MARK 6.1 Gd Practice This sectin presents an example f gd practice fr firms executing plans t enter the resurces sectr supply chain fr the first time, r fr thse firms already in the supply

More information

Cross Agency Priority Goal Quarterly Progress Update

Cross Agency Priority Goal Quarterly Progress Update Crss Agency Pririty Gal Quarterly Prgress Update Shared Services Gal Leaders: Krysta Harden, Deputy Secretary, US Department f Agriculture; Dave Mader, Cntrller, Office f Federal Financial Management,

More information

IN-HOUSE OR OUTSOURCED BILLING

IN-HOUSE OR OUTSOURCED BILLING IN-HOUSE OR OUTSOURCED BILLING Medical billing is ne f the mst cmplicated aspects f running a medical practice. With thusands f pssible cdes fr diagnses and prcedures, and multiple payers, the ability

More information

Job Profile Data & Reporting Analyst (Grant Fund)

Job Profile Data & Reporting Analyst (Grant Fund) Jb Prfile Data & Reprting Analyst (Grant Fund) Directrate Lcatin Reprts t Hurs Finance Slihull Finance Directr Nminally 37 hurs but peratinally available at all times t meet Cmpany requirements Cntract

More information

ITIL Service Offerings & Agreement (SOA) Certification Program - 5 Days

ITIL Service Offerings & Agreement (SOA) Certification Program - 5 Days ITIL Service Offerings & Agreement (SOA) Certificatin Prgram - 5 Days Prgram Overview ITIL is a set f best practices guidance that has becme a wrldwide-adpted framewrk fr Infrmatin Technlgy Services Management

More information

Getting Started Guide

Getting Started Guide Getting Started Guide AnswerDash is cmmitted t helping yu achieve yur larger business gals. The utlined pre-launch cnsideratins are key t setting up yur implementatin s yu can make pwerful imprvements

More information

CCHIIM ICD-10 Continuing Education Requirements for AHIMA Certified Professionals (& Frequently Asked Questions for Recertification)

CCHIIM ICD-10 Continuing Education Requirements for AHIMA Certified Professionals (& Frequently Asked Questions for Recertification) CCHIIM ICD-10 Cntinuing Educatin Requirements fr AHIMA Certified Prfessinals (& Frequently Asked Questins fr Recertificatin) The transitin t ICD-10-CM and ICD-10-PCS is anticipated t imprve the capture

More information

QAD Operations BI Metrics Demonstration Guide. May 2015 BI 3.11

QAD Operations BI Metrics Demonstration Guide. May 2015 BI 3.11 QAD Operatins BI Metrics Demnstratin Guide May 2015 BI 3.11 Overview This demnstratin fcuses n ne aspect f QAD Operatins Business Intelligence Metrics and shws hw this functinality supprts the visin f

More information

Process Improvement Center of Excellence Service Proposal Recommendation. Operational Oversight Committee Report Submission

Process Improvement Center of Excellence Service Proposal Recommendation. Operational Oversight Committee Report Submission Prcess Imprvement Center f Excellence Service Prpsal Recmmendatin Operatinal Oversight Cmmittee Reprt Submissin INTRODUCTION This Prpsal prvides initial infrmatin regarding a pssible additin t a service.

More information

Internal Audit Charter and operating standards

Internal Audit Charter and operating standards Internal Audit Charter and perating standards 2 1 verview This dcument sets ut the basis fr internal audit: (i) the Internal Audit charter, which establishes the framewrk fr Internal Audit; and (ii) hw

More information

Oakland Unified School District Impact Assessment Performance Management in Action

Oakland Unified School District Impact Assessment Performance Management in Action Oakland Unified Schl District Impact Assessment Perfrmance Management in Actin The perfrmance management system that has been built in this district prvides the systems that supprt ur cmmitment t scial

More information

NHS Citizen Assembly Stocktake (March 2015) Mental health and parity of esteem. Version 1

NHS Citizen Assembly Stocktake (March 2015) Mental health and parity of esteem. Version 1 NHS Citizen Assembly Stcktake (March 2015) Mental health and parity f esteem Versin 1 1 Mental health and parity f esteem Parity f Esteem Objective 1. In line with the cmmitment in the Mandate, 2013 t

More information

CCHIIM ICD-10 Continuing Education Requirements for AHIMA Certified Professionals (& Frequently Asked Questions for Recertification)

CCHIIM ICD-10 Continuing Education Requirements for AHIMA Certified Professionals (& Frequently Asked Questions for Recertification) CCHIIM ICD-10 Cntinuing Educatin Requirements fr AHIMA Certified Prfessinals (& Frequently Asked Questins fr Recertificatin) The transitin t ICD-10-CM and ICD-10-PCS is anticipated t imprve the capture

More information

Business Continuity Management Systems Foundation Training Course

Business Continuity Management Systems Foundation Training Course Certificatin criteria fr Business Cntinuity Management Systems Fundatin Training Curse CONTENTS 1. INTRODUCTION 2. LEARNING OBJECTIVES 3. ENABLING OBJECTIVES KNOWLEDGE & SKILLS 4. TRAINING METHODS 5. COURSE

More information

Mobile Workforce. Improving Productivity, Improving Profitability

Mobile Workforce. Improving Productivity, Improving Profitability Mbile Wrkfrce Imprving Prductivity, Imprving Prfitability White Paper The Business Challenge Between increasing peratinal cst, staff turnver, budget cnstraints and pressure t deliver prducts and services

More information

How To Measure Call Quality On Your Service Desk

How To Measure Call Quality On Your Service Desk Hw T Measure Call Quality On Yur Service Desk - 1 - Declaratin We believe the infrmatin in this dcument t be accurate, relevant and truthful based n ur experience and the infrmatin prvided t us t date.

More information

WEB APPLICATION SECURITY TESTING

WEB APPLICATION SECURITY TESTING WEB APPLICATION SECURITY TESTING Cpyright 2012 ps_testware 1/7 Intrductin Nwadays every rganizatin faces the threat f attacks n web applicatins. Research shws that mre than half f all data breaches are

More information

White Paper for Mobile Workforce Management and Monitoring Copyright 2014 by Patrol-IT Inc. www.patrol-it.com

White Paper for Mobile Workforce Management and Monitoring Copyright 2014 by Patrol-IT Inc. www.patrol-it.com White Paper fr Mbile Wrkfrce Management and Mnitring Cpyright 2014 by Patrl-IT Inc. www.patrl-it.cm White Paper fr Mbile Wrkfrce Management and Mnitring Cpyright 2014 by Patrl-IT Inc. www.patrl-it.cm 2

More information

How To Change The University'S Budget

How To Change The University'S Budget Schlarship Restructuring Recmmendatins University Assembly Cmmittee n Recruitment, Admissins, Retentin, and Student Financial Aid April 24, 2007 Pints fr Cnsideratin: UMSL has a limited amunt f Student

More information

TO: Chief Executive Officers of all National Banks, Department and Division Heads, and all Examining Personnel

TO: Chief Executive Officers of all National Banks, Department and Division Heads, and all Examining Personnel AL 96-7 Subject: Credit Card Preapprved Slicitatins TO: Chief Executive Officers f all Natinal Banks, Department and Divisin Heads, and all Examining Persnnel PURPOSE The purpse f this advisry letter is

More information

Please provide a 2-3 sentence summary of your proposal: Financial Profile of Organization:

Please provide a 2-3 sentence summary of your proposal: Financial Profile of Organization: Name f Applicant Organizatin: Address: City, State, Zip: Phne: Fax: Email: Primary Cntact & Title: Federal EIN Number: Website: Age f Organizatin: Please prvide a 2-3 sentence summary f yur prpsal: Financial

More information

CDC UNIFIED PROCESS PRACTICES GUIDE

CDC UNIFIED PROCESS PRACTICES GUIDE Dcument Purpse The purpse f this dcument is t prvide guidance n the practice f Business Case and t describe the practice verview, requirements, best practices, activities, and key terms related t these

More information

Michigan Transfer Agreement (MTA) Frequently Asked Questions for College Personnel

Michigan Transfer Agreement (MTA) Frequently Asked Questions for College Personnel Michigan Transfer Agreement (MTA) Frequently Asked Questins fr Cllege Persnnel What happened t the MACRAO Agreement? Originally signed in 1972, the MACRAO agreement has been used successfully by many students

More information

POSITION NUMBER: LOCATION: Vancouver. DATE: February 2009

POSITION NUMBER: LOCATION: Vancouver. DATE: February 2009 POSITION TITLE: Team Lead Service Centre DIVISION/BRANCH: IS/IT CURRENT CLASSIFICATION LEVEL: IS27 SUPERVISOR S POSITION NUMBER POSITION NUMBER: LOCATION: Vancuver DATE: February 2009 SUPERVISOR S TITLE/CLASSIFICATION:

More information

Succession management in the Queensland Public Service

Succession management in the Queensland Public Service Successin management in the Queensland Public Service February 2009 Table f cntents Intrductin... 3 What is successin management?... 3 Why d successin management?... 3 Wh des successin management apply

More information

Aim The aim of a communication plan states the overall goal of the communication effort.

Aim The aim of a communication plan states the overall goal of the communication effort. Develping a Cmmunicatin Plan- Aim Aim The aim f a cmmunicatin plan states the verall gal f the cmmunicatin effrt. Determining the Aim Ask yurself r yur team what the verall gal f the cmmunicatin plan is.

More information

Better Practice Guide Financial Considerations for Government use of Cloud Computing

Better Practice Guide Financial Considerations for Government use of Cloud Computing Better Practice Guide Financial Cnsideratins fr Gvernment use f Clud Cmputing Nvember 2011 Intrductin Many Australian Gvernment agencies are in the prcess f cnsidering the adptin f clud-based slutins.

More information

Research Report. Abstract: The Emerging Intersection Between Big Data and Security Analytics. November 2012

Research Report. Abstract: The Emerging Intersection Between Big Data and Security Analytics. November 2012 Research Reprt Abstract: The Emerging Intersectin Between Big Data and Security Analytics By Jn Oltsik, Senir Principal Analyst With Jennifer Gahm Nvember 2012 2012 by The Enterprise Strategy Grup, Inc.

More information

Serv-U Distributed Architecture Guide

Serv-U Distributed Architecture Guide Serv-U Distributed Architecture Guide Hrizntal Scaling and Applicatin Tiering fr High Availability, Security, and Perfrmance Serv-U Distributed Architecture Guide v14.0.1.0 Page 1 f 16 Intrductin Serv-U

More information

Phi Kappa Sigma International Fraternity Insurance Billing Methodology

Phi Kappa Sigma International Fraternity Insurance Billing Methodology Phi Kappa Sigma Internatinal Fraternity Insurance Billing Methdlgy The Phi Kappa Sigma Internatinal Fraternity Executive Bard implres each chapter t thrughly review the attached methdlgy and plan nw t

More information

HOW TO SELECT A LIFE INSURANCE COMPANY

HOW TO SELECT A LIFE INSURANCE COMPANY HOW TO SELECT A LIFE INSURANCE COMPANY There will prbably be hundreds f life insurance cmpanies t chse frm when yu decide t purchase a life insurance plicy. Hw d yu decide which ne? Mst cmpanies are quite

More information

Google Adwords Pay Per Click Checklist

Google Adwords Pay Per Click Checklist Ggle Adwrds Pay Per Click Checklist This checklist summarizes all the different things that need t be setup t prperly ptimize Ggle Adwrds t get the best results. This includes items that are required fr

More information

Improved Data Center Power Consumption and Streamlining Management in Windows Server 2008 R2 with SP1

Improved Data Center Power Consumption and Streamlining Management in Windows Server 2008 R2 with SP1 Imprved Data Center Pwer Cnsumptin and Streamlining Management in Windws Server 2008 R2 with SP1 Disclaimer The infrmatin cntained in this dcument represents the current view f Micrsft Crpratin n the issues

More information

NHPCO Guidelines for Using CAHPS Hospice Survey Results

NHPCO Guidelines for Using CAHPS Hospice Survey Results Intrductin NHPCO Guidelines fr Using CAHPS Hspice Survey Results The Centers fr Medicare and Medicaid Services (CMS) has develped the Cnsumer Assessment f Healthcare Prviders and Systems (CAHPS ) Hspice

More information

UC4 AUTOMATED VIRTUALIZATION Intelligent Service Automation for Physical and Virtual Environments

UC4 AUTOMATED VIRTUALIZATION Intelligent Service Automation for Physical and Virtual Environments Fr mre infrmatin abut UC4 prducts please visit www.uc4.cm. UC4 AUTOMATED VIRTUALIZATION Intelligent Service Autmatin fr Physical and Virtual Envirnments Intrductin This whitepaper describes hw the UC4

More information

Trends and Considerations in Currency Recycle Devices. What is a Currency Recycle Device? November 2003

Trends and Considerations in Currency Recycle Devices. What is a Currency Recycle Device? November 2003 Trends and Cnsideratins in Currency Recycle Devices Nvember 2003 This white paper prvides basic backgrund n currency recycle devices as cmpared t the cmbined features f a currency acceptr device and a

More information

Top 10 Techniques For Building Effective Performance Dashboards

Top 10 Techniques For Building Effective Performance Dashboards Tp 10 Techniques Fr Building Effective Perfrmance Dashbards S much data, s little insight...2 Techniques fr Effective Dashbards...2 1. Chse the right type f dashbard...2 2. Dashbard cntent: Use best practices

More information

Basics of Supply Chain Management

Basics of Supply Chain Management The Champlain Valley APICS Chapter is a premier prfessinal assciatin fr supply chain and peratins management and wrking tgether with the APICS rganizatin the leading prvider f research, educatin and certificatin

More information

Standards and Procedures for Approved Master's Seminar Paper or Educational Project University of Wisconsin-Platteville Requirements

Standards and Procedures for Approved Master's Seminar Paper or Educational Project University of Wisconsin-Platteville Requirements Standards and Prcedures fr Apprved Master's Seminar Paper r Educatinal Prject University f Wiscnsin-Platteville Requirements Guidelines Apprved by the Graduate Cuncil University f Wiscnsin-Platteville

More information

COE: Hybrid Course Request for Proposals. The goals of the College of Education Hybrid Course Funding Program are:

COE: Hybrid Course Request for Proposals. The goals of the College of Education Hybrid Course Funding Program are: COE: Hybrid Curse Request fr Prpsals The gals f the Cllege f Educatin Hybrid Curse Funding Prgram are: T supprt the develpment f effective, high-quality instructin that meets the needs and expectatins

More information

Secretary of Energy Steven Chu, U.S. Department of Energy. Acting Under Secretary David Sandalow, U.S. Department of Energy

Secretary of Energy Steven Chu, U.S. Department of Energy. Acting Under Secretary David Sandalow, U.S. Department of Energy T: Cc: Secretary f Energy Steven Chu, U.S. Department f Energy Acting Under Secretary David Sandalw, U.S. Department f Energy Frm: Steven Ashby, Deputy Directr fr Science & Technlgy, Pacific Nrthwest Natinal

More information

Organizational Capacity. Audit Tool

Organizational Capacity. Audit Tool Organizatinal Capacity Audit Tl Prepared by Esther Mwiyeria Wachira, GeSCI Cpyright ntice This dcument is prvided under a Creative Cmmns License f Attributin- NnCmmercial-ShareAlike. Fr mre infrmatin n

More information

The Whole of Government Approach: Models and Tools for EGOV Strategy & Alignment

The Whole of Government Approach: Models and Tools for EGOV Strategy & Alignment The Whle f Gvernment Apprach: Mdels and Tls fr EGOV & Alignment Adegbyega Oj (in cllabratin with T. Janwski and E. Estevez) United Natins University a@iist.unu.edu OVERVIEW 1. THE WG APPROACH 2. APPLICATION

More information

POSITION DESCRIPTION. Classification Higher Education Worker, Level 7. Responsible to. I.T Manager. The Position

POSITION DESCRIPTION. Classification Higher Education Worker, Level 7. Responsible to. I.T Manager. The Position Psitin Title I.T Prject Officer Classificatin Higher Educatin Wrker, Level 7 Respnsible t The Psitin I.T Manager The psitin assists with the cmpletin f varius IT prjects intended t enable the nging administratin

More information

2008 BA Insurance Systems Pty Ltd

2008 BA Insurance Systems Pty Ltd 2008 BA Insurance Systems Pty Ltd BAIS have been delivering insurance systems since 1993. Over the last 15 years, technlgy has mved at breakneck speed. BAIS has flurished in this here tday, gne tmrrw sftware

More information

efusion Table of Contents

efusion Table of Contents efusin Cst Centers, Partner Funding, VAT/GST and ERP Link Table f Cntents Cst Centers... 2 Admin Setup... 2 Cst Center Step in Create Prgram... 2 Allcatin Types... 3 Assciate Payments with Cst Centers...

More information

BUSINESS NEED SUMMARY TABLE: # Need P Concerns Current Solution Proposed Solution

BUSINESS NEED SUMMARY TABLE: # Need P Concerns Current Solution Proposed Solution EXTRACT FRO BUSINESS REQUIREENTS DOCUENT KEY BUSINESS NEEDS Business case drivers, prduct definitin dcumentatin, legal/regulatry, and ther stated requirements r needs that must be met by the final slutin

More information

Atom Insight Business Solution Bundles www.atominsight.com

Atom Insight Business Solution Bundles www.atominsight.com Atm Insight Business Slutin Bundles V1.1 Feb 2011 CONTENTS Figures... 2 Abstract... 3 Capability stages... 4 Capability levels... 6 Imprving capabilities walking befre yu run... 7 Shrt term targeted slutins...

More information

Identifying and Using Leadership Competencies to Grow Leaders in Higher Education

Identifying and Using Leadership Competencies to Grow Leaders in Higher Education Identifying and Using Leadership Cmpetencies t Grw Leaders in Higher Educatin Lri Lamb, Vice Chancellr fr Human Resurces Anita Ris, Directr, Staff and Leadership Develpment Tdd Thrsgaard, Directr, Supervisry

More information

ISO Management Systems. Guidance on understanding the benefits of an ISO Management System

ISO Management Systems. Guidance on understanding the benefits of an ISO Management System ISO Management Systems Guidance n understanding the benefits f an ISO Management System Welcme & Intrductins 4031 University Drive, 206, Fairfax, VA 22030 3 Grant Square, 243, Hinsdale, IL 60521 www.radiancmpliance.cm

More information

Bakersfield College Program Review Annual Update

Bakersfield College Program Review Annual Update Bakersfield Cllege Prgram Review Annual Update I. Prgram Infrmatin: Prgram Name: Prgram Type: Instructinal Nn Instructinal Prgram Missin Statement: The missin f the Bakersfield Cllege Human Services Prgram

More information

Meeting Minutes for January 17, 2013

Meeting Minutes for January 17, 2013 There are tw purpses t these bi-mnthly calls: Meeting Minutes fr January 17, 2013 1. Prvide updates that may affect wrkflw user studies 2. Prvide a frum fr MIP Studies Users t ask questins and raise cncerns

More information

Integrate Marketing Automation, Lead Management and CRM

Integrate Marketing Automation, Lead Management and CRM Clsing the Lp: Integrate Marketing Autmatin, Lead Management and CRM Circular thinking fr marketers 1 (866) 372-9431 www.clickpintsftware.cm Clsing the Lp: Integrate Marketing Autmatin, Lead Management

More information

2 DAY TRAINING THE BASICS OF PROJECT MANAGEMENT

2 DAY TRAINING THE BASICS OF PROJECT MANAGEMENT 2 DAY TRAINING THE BASICS OF PROJECT MANAGEMENT BASICS f Prject management 1.1. Objectives All participants will learn abut prject-based wrking by getting hands-n experience f a number f techniques. The

More information

Conversations of Performance Management

Conversations of Performance Management Cnversatins f Perfrmance Management Perfrmance Management at Ohi State The Secnd Cnversatin ~ Develpment 2011 The Ohi State University Office f Human Resurces Cntents Intrductin Welcme t Develping Emplyees...

More information

SERVICES BEST PRACTICES

SERVICES BEST PRACTICES SERVICES SERVICES SERVICES BEST PRACTICES WHEN TO ENGAGE US Nt every study requires advanced prgramming and executin. Nt every team needs skills that are called upn nly infrequently. That s why CfMC partners

More information

EJttilb Health. The University of Texas Medical Branch Audit Services. Audit Report. Epic In-Basket Management Audit. Engagement Number 2015-008

EJttilb Health. The University of Texas Medical Branch Audit Services. Audit Report. Epic In-Basket Management Audit. Engagement Number 2015-008 ',. -... : t'f" ' EJttilb Health The University f Texas Medical Branch Audit Reprt Audit Engagement Number 2015-008 July 2015 nie University f Texas Medical Branch 301 University Bulevard, Suite 4.100

More information

October 14, 2015. Cara Fitzpatrick, Michael LaForgia. and Adam Playford. Tampa Bay Times. 490 First Avenue South. St. Petersburg, FL 33701

October 14, 2015. Cara Fitzpatrick, Michael LaForgia. and Adam Playford. Tampa Bay Times. 490 First Avenue South. St. Petersburg, FL 33701 Octber 14, 2015 Cara Fitzpatrick, Michael LaFrgia and Adam Playfrd Tampa Bay Times 490 First Avenue Suth St. Petersburg, FL 33701 Cara, Michael and Adam, In fllw up t ur phne call, this letter prvides

More information

ENTERPRISE RISK MANAGEMENT ENTERPRISE RISK MANAGEMENT POLICY

ENTERPRISE RISK MANAGEMENT ENTERPRISE RISK MANAGEMENT POLICY ENTERPRISE RISK MANAGEMENT POLICY Plicy N. 10014 Review Date Octber 1, 2014 Effective Date March 1, 2014 Crss- Respnsibility Vice President, Reference Administratin Apprver Executive Cuncil 1. 1. Plicy

More information

April 29, 2013 INTRODUCTION ORGANIZATIONAL OVERVIEW PROJECT OVERVIEW

April 29, 2013 INTRODUCTION ORGANIZATIONAL OVERVIEW PROJECT OVERVIEW April 29, 2013 INTRODUCTION The Mid-Atlantic Reginal Air Management Assciatin, Inc (MARAMA) is seeking t engage a cntractr t assist in updating f MARAMA s current website sftware and mve the website t

More information

Disk Redundancy (RAID)

Disk Redundancy (RAID) A Primer fr Business Dvana s Primers fr Business series are a set f shrt papers r guides intended fr business decisin makers, wh feel they are being bmbarded with terms and want t understand a cmplex tpic.

More information

Project Startup Report Presented to the IT Committee June 26, 2012

Project Startup Report Presented to the IT Committee June 26, 2012 Prject Name: SOS File 2.0 Agency: Secretary f State Business Unit/Prgram Area: Secretary f State Prject Spnsr: Al Jaeger Prject Manager: Beverly Maitland Prject Startup Reprt Presented t the IT Cmmittee

More information

Virtual Meetings and Virtual Teams Using Technology to Work Smarter

Virtual Meetings and Virtual Teams Using Technology to Work Smarter http://www.psu.edu/president/pia/innvatin/ INNOVATION INSIGHT SERIES NUMBER 9 Virtual Meetings and Virtual Teams Using Technlgy t Wrk Smarter Yu need t have a meeting. Sme f the peple yu d like t include

More information

WHITE PAPER. Vendor Managed Inventory (VMI) is Not Just for A Items

WHITE PAPER. Vendor Managed Inventory (VMI) is Not Just for A Items WHITE PAPER Vendr Managed Inventry (VMI) is Nt Just fr A Items Why it s Critical fr Plumbing Manufacturers t als Manage Whlesalers B & C Items Executive Summary Prven Results fr VMI-managed SKUs*: Stck-uts

More information

ALM in the Cloud an Overview of Oracle Developer Cloud Service. Introduction. By Dana Singleterry

ALM in the Cloud an Overview of Oracle Developer Cloud Service. Introduction. By Dana Singleterry ALM in the Clud an Overview f Oracle Develper Clud Service Intrductin By Dana Singleterry In recent years the wrld f applicatin develpment has adpted new methdlgies that aim t imprve the quality and speed

More information

Student Learning Objectives Assessment Report Criminal Justice Program. June 1, 2015

Student Learning Objectives Assessment Report Criminal Justice Program. June 1, 2015 Student Learning Objectives Assessment Reprt Criminal Justice Prgram June 1, 2015 Objectives & Curriculum Objective Mapping See attached revised Criminal Justice Assessment Mapping Tl (revised Spring 2014)

More information

How to Write Program Objectives/Outcomes

How to Write Program Objectives/Outcomes Hw t Write Prgram Objectives/Outcmes Objectives Gals and Objectives are similar in that they describe the intended purpses and expected results f teaching activities and establish the fundatin fr assessment.

More information

Implementing SQL Manage Quick Guide

Implementing SQL Manage Quick Guide Implementing SQL Manage Quick Guide The purpse f this dcument is t guide yu thrugh the quick prcess f implementing SQL Manage n SQL Server databases. SQL Manage is a ttal management slutin fr Micrsft SQL

More information

URM 11g Implementation Tips, Tricks & Gotchas ALAN MACKENTHUN FISHBOWL SOLUTIONS, INC.

URM 11g Implementation Tips, Tricks & Gotchas ALAN MACKENTHUN FISHBOWL SOLUTIONS, INC. URM 11g Implementatin Tips, Tricks & Gtchas ALAN MACKENTHUN FISHBOWL SOLUTIONS, INC. i Fishbwl Slutins Ntice The infrmatin cntained in this dcument represents the current view f Fishbwl Slutins, Inc. n

More information

ITIL V3 Planning, Protection and Optimization (PPO) Certification Program - 5 Days

ITIL V3 Planning, Protection and Optimization (PPO) Certification Program - 5 Days ITIL V3 Planning, Prtectin and Optimizatin (PPO) Certificatin Prgram - 5 Days Prgram Overview The ITIL Intermediate Qualificatin: Planning, Prtectin and Optimizatin (PPO) Certificate is a free-standing

More information

Organizational Capacity Audit Tool. Prepared by. Esther Wachira Global e-schools and Communities Initiative September 2009

Organizational Capacity Audit Tool. Prepared by. Esther Wachira Global e-schools and Communities Initiative September 2009 Organizatinal Capacity Audit Tl Prepared by Esther Wachira Glbal e-schls and Cmmunities Initiative September 2009 Table f Cntents Backgrund... 3 Intrductin... 5 Definitin f Organizatinal Capacity... 5

More information

Implementing an electronic document and records management system using SharePoint 7

Implementing an electronic document and records management system using SharePoint 7 Reprt title Agenda item Implementing an electrnic dcument and recrds management system using SharePint 7 Meeting Finance, Prcurement & Prperty Cmmittee 16 June 2008 Date Reprt by Dcument Number Head f

More information

Students learn to identify and manage insect pests on a cranberry bog. How do growers identify, monitor populations of, and control insect pests?

Students learn to identify and manage insect pests on a cranberry bog. How do growers identify, monitor populations of, and control insect pests? Challenges Await Yu Bugs n the Bg Students learn t identify and manage insect pests n a cranberry bg. Hw d grwers identify, mnitr ppulatins f, and cntrl insect pests? Lessn Overview In this lessn students

More information