Branch Closure Impact Analysis, Branch January 2016
Introduction This document provides a summary of the impact assessment for the closure of, branch based on internal analysis and local community engagement. HSBC supports the industry wide Access to Banking Protocol (ABP) introduced by the British Banking Association (BBA) in May 2015. 1) Background Information a) Local Information (Source: Office for National Statistics www.ons.gov.uk) The population is circa 25k The average age is 27 years; below/above England s average of 39 4% of households are occupied by married/civil partnership couples with no children 6% of households are occupied by married/civil partnership couples with dependent children 6% of households are one person households aged 65 years and over The level of unemployment is 5%; higher than England s average of 4.4% 61% of households do not have access to a car; above England s average of 26% b) Broadband Availability (Source: www.uswitch.com) Superfast broadband is available with reported speeds of up to 76 MB c) Closing Branch Details Branch Name:, (402729) Region: North Opening Hours: Mon-Fri 09;30-15:30 Announcement Date: 12 October 2015 Closure Date: 8 January 2016 at 14:30 Last Bank: No d) Merger Branch Details (Accounts will be managed by this branch. Account details will not change.) Branch Name:, City Office (402715) Distance: 1.4 miles Opening Hours: Mon/Wed/Fri Tues Thurs Sat 09:00-18:00 09:30-18:00 09:00-19:00 09:00-17:00 Page: 1
2) Alternative Ways to Bank a) Alternative HSBC Branches Branch Name Opening Hours Distance, Headingley (402716) Mon-Fri 09:30-15:30 1.4 miles b) Parking Locations near Alternative Branches, City Office Brandon Street 5 mins away 2.50 for 24hrs, Headingley St Annes Corner 6 mins away 2.40 for 2hrs c) Local Public Transport to Alternative Branches Transport Service Destination Frequency Time For Journey Bus, City Office Every few minutes 10-20 mins Bus, Headingley Every few minutes 10 mins You can also carry out most day-to-day banking transactions by calling HSBC customer service specialists on 03457 404 404. Alternatively you can manage your account using the HSBC Online Banking service or the HSBC Mobile Banking App available on iphone, ipad, ipod touch, Android TM and BlackBerry 10 devices. If you d like more information on alternative ways to access your account(s) or to register for telephone and/or Online Banking, visit the HSBC website at hsbc.co.uk/waystobank or any HSBC branch. Page: 2
d) Alternative Banking Facilities i) Competitors Competitor Location Distance Opening hours Cash Machine Barclays, Mon-Fri 10:30-16:30 24hrs Santander, Mon/Tues/Thurs/Fri Wed 10:00-18:00 10:00-17:00 During Opening Hours ii) Post Office Facilities All HSBC and first direct personal current account holders can use the Post Office for cash and cheque deposits, withdrawals and to check their account balance. The nearest Post Office is: Location Distance Opening Hours Cash Machine Woodhouse Street, Mon-Sun 07:300-21:00 Yes iii) Fee-Free ATMs and PayPoint Locations (Source: www.link.co.uk) These local stores have a range of cash machine, PayPoint and cashback services available. Store Location Distance Opening Hours Tesco Mon-Sun 06:00-00:00 One Stop Mon-Sun 08:00-22:00 Uni Essentials Mon-Sat Sun 08:30-22:00 12:00-21:30 There are 30 ATMs within a 0.4 mile radius, of which 21 are fee-free. As there is access to fee free cash in HSBC will not be installing an ATM following closure. Page: 3
3) Community Engagement HSBC has written to customers of, to advise of the decision to close and to offer support and training on alternative channels if required. One-to-one appointments are offered to provide customers with advice and practical solutions; including training on telephone and Online Banking where appropriate. In line with the Access to Banking Protocol HSBC provides 12 weeks notice of the closure to allow time for customers to consider their options. HSBC relationship managers are also proactively contacting their customers to advise of the closure and to answer any questions. Local HSBC business managers have discussed the closure and the options available with their customers. Branch employees continue to be available to talk through the many alternative ways of banking which are open to HSBC customers. HSBC branch employees have met, and will continue to meet with, vulnerable customers who may have problems accessing alternative banking facilities. HSBC contacted Hilary Benn MP to advise of the closure and offered to meet to explain the reasons for closure and to discuss how HSBC is supporting its customers. HSBC contacted the City Council, Hyde Park and Woodhouse Ward and the Citizens Advice Bureau; providing contact details for customers to call should customer queries or concerns be brought to the attention of these organisations. Part of the analysis used to inform the decision to close this branch considered: The number of personal and small business branch users affected The age profile of branch users (i.e. both older and younger users) The number of vulnerable and other branch users who are more dependent on their branch than others (including but not limited to customers that are disabled, elderly, digitally excluded and/ or lower income customers) An analysis of potential future service users The availability of alternative ways to bank for customers who live locally or travel to use this branch is considered suitable. For further information please contact, City Office on 08455 848 675. Braille, Large Print and Audio copies of this document can be provided upon request. All information provided was correct at the time of publication. Page: 4