Branch Closure Impact Analysis Manchester, Oxford Road Branch. October 2015
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1 Branch Closure Impact Analysis, Oxford Road Branch October 2015
2 Introduction This document provides a summary of the impact assessment for the closure of, Oxford Road branch based on internal analysis and local community engagement. HSBC supports the industry wide Access to Banking Protocol (ABP) introduced by the British Banking Association (BBA) in May ) Background Information a) Local Information (Source: Office for National Statistics The population is circa 18k The average age is 27 years; below England s average of 39 6% of households are occupied by married/civil partnership couples with no children 17% of households are occupied by cohabiting couples with no children 0.5% of households are one person households aged 65 years and over The level of unemployment is 2%; lower than the national average of 4.4% 59% of households do not have access to a car; above the UK average of 26% b) Broadband availability (source Superfast broadband is available with reported speeds of up to 76 mbps c) Closing Branch Details Branch Name:, Oxford Road (403148) Region: North Opening Hours: Mon-Fri 09:30-15:30 Announcement Date: 24 August 2015 Closure Date: 20 November 2015 at 14:00 Last Bank: No d) Merger Branch Details (Accounts will be managed by this branch. Account details will not change.) Branch Name:, St Anns (403124) Distance: 0.9 miles Opening Hours: Sat 09:00-18:00 09:30-18:00 Page: 1
3 2) Alternative Ways to Bank a) Alternative HSBC Branches Branch Name Opening Hours Distance (402080) 09:30-17: miles (403130) 09:30-17: miles b) Parking Locations near Alternative Branches, St Anns Marks and Spencer 3 mins away 3.50 for 2hrs, St Anns Travelodge Central 5 mins away 3.50 for 2hrs Queen Street 5 mins away 4.20 for 2hrs Water Street 6 mins away 4 for 4hrs Grafton Street 3 mins away 2.50 for 2hrs Wilmslow Park 7 mins away 2.40 for 2hrs c) Local Public Transport to Alternative Branches Transport Service Destination Frequency Time For Journey Bus, St Anns Every few minutes mins Bus Every few minutes 8-11 mins Bus Every few minutes 8-9 mins You can also carry out most day-to-day banking transactions by calling HSBC customer service specialists on Alternatively you can manage your account using the HSBC Online Banking service or the HSBC Mobile Banking App available on iphone, ipad, ipod touch, Android TM and BlackBerry 10 devices. If you d like more information on alternative ways to access your account(s) or to register for telephone and/or Online Banking, visit the HSBC website at hsbc.co.uk/waystobank or any HSBC branch. Page: 2
4 d) Alternative Banking Facilities i) Competitors Competitor Location Distance Opening hours Cash Machine RBS 0.2 miles Mon//Thus/Fri 10:15-15:45 24hrs Wed 10:45-15:45 NatWest 0.5 miles Mon-Fri 09:30-16:30 24hrs Barclays 0.7 miles Mon-Fri 09:30-16:30 24hrs ii) Post Office Facilities All HSBC and first direct personal current account holders can use the Post Office for cash and cheque deposits, withdrawals and to check their account balance. The nearest Post Office is: Location Distance Opening hours Cash Machine Albert Square 0.5 miles Mon-Fri 09:00-18:00 During Opening Sat 09:00-12:30 iii) Fee-Free ATMs and PayPoint Locations (Source: available These local stores have a range of cash machine, PayPoint and cashback services available. Store Location Distance Opening Hours Spar 0.0 miles Mon-Sun 00:00-00:00 Tesco 0.2 miles Mon-Sun 06:00-23:00 Sainsbury s 0.2 miles Mon-Sat Sun 07:00-22:00 08:00-22:00 There are 46 ATMs within a 0.3 mile radius, of which 18 are fee-free. As there is access to fee free cash in Oxford Road, HSBC will not be installing an ATM following closure. Page: 3
5 3) Community Engagement HSBC has written to customers of, Oxford Road branch to advise of the decision to close and to offer support and training on alternative channels if required. One-to-one appointments are offered to provide customers with advice and practical solutions; including training on telephone and Online Banking where appropriate. In line with the Access to Banking Protocol HSBC provides 12 weeks notice of the closure to allow time for customers to consider their options. HSBC relationship managers are also proactively contacting their customers to advise of the closure and to answer any questions. Local HSBC business managers have discussed the closure and the options available with their customers. Branch employees continue to be available to talk through the many alternative ways of banking which are open to HSBC customers. HSBC branch employees have met, and will continue to meet with, vulnerable customers who may have problems accessing alternative banking facilities. HSBC contacted Lucy Powell MP to advise of the closure and offered to meet to explain the reasons for closure and to discuss how HSBC is supporting its customers. HSBC contacted the Citizens Advice Bureau, Council and Chamber of Commerce; providing contact details for customers to call should customer queries or concerns be brought to the attention of these organisations. Part of the analysis used to inform the decision to close this branch considered: The number of personal and small business branch users affected The age profile of branch users (i.e. both older and younger users) The number of vulnerable and other branch users who are more dependent on their branch than others (including but not limited to customers that are disabled, elderly, digitally excluded and/ or lower income customers) An analysis of potential future service users The availability of alternative ways to bank for customers who live locally or travel to use this branch is considered suitable. For further information please contact, St Anns on Braille, Large Print and Audio copies of this document can be provided upon request. All information provided was correct at the time of publication. Page: 4
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