Information about Changes of JSC Citadele banka Services Pricelist from January 1, 2015 Dear customers, Hereby we inform about the following fee changes effective from January 1, 2015, applicable for customers, non-residents of Latvia: Changes in fees are highlighted red. 1) Changes in fees related to account opening, maintenance, closing: Opening of the current account Renewal of the current account after its closure with the previous IBAN number EUR 100 Maintenance of the current account*: if a payment card attached to account has expired, new card has not been issued to the EUR 3 per month ** customer, for the first year of card s inactivity** if a payment card attached to account has expired, new card has not been issued to the EUR 15 per month ** customer, for the second and further years of card s inactivity** Maintenance of non-active customer s account: for private individuals if there have not been customer s initiated transactions performed on the account for more than 6 months and customer has no other contracts concluded with EUR 15 per month** Citadele Bank for private individuals if there have not been customer s initiated transactions performed on the current account for more than 12 months and customer has no other contracts concluded with EUR 25 per month** Citadele Bank for legal entities if there have not been customer s initiated transactions performed on the current account for more than 12 months and customer has no other contracts concluded with EUR 25 per month** Citadele Bank Closure of the account if account is closed according to the customer s initiative and less than12 months have passed after opening of the account (the fee is applied only to accounts with no payment card *** attached) other cases EUR 100 *If currency of the account is not EUR, fee is charged in equivalent. ** Till account balance is zero. *** If account balance exceeds zero at the moment of the closure of the account, commission fee is charged for the amount of the balance of the account, but not exceeding EUR 100. 2) Changes of commission fees related usage of power of attorney: Power of attorney in Citadele Bank: Issuing of Power of attorney in Citadele Bank: Issuing of power of attorney (incl. transactions with safe-box) Servicing on the basis of the power of attorney: the first verification of power of attorney issued outside Citadele Bank * reiterative verification of power of attorney issued outside Citadele, for each time when authorised person wishes to handle transactions on the basis of power of attorney, which had passed the first verification) EUR 10 (for legal entities only for transactions with safe-box) EUR 10** (VAT included), for private individuals EUR 5** (VAT included), for private individuals *The first verification of power of attorney is performed during office hours of Citadele Bank central office (working days 8:30 17:30). Appropriate commission fee shall be applied form 03.07.2014. in all cases when authorised person wishes to handle transactions on the basis of power of attorney. **Fee is not charged if power of attorney is presented at the opening of the escrow account and at performing payments within transaction. 3) Changes in specific fees of the escrow account: Processing of amendments in escrow agreement (lending excluded)(per each time) EUR 30 Processing of escrow account agreement for legal entities, if escrow account is used within 0.5% of transaction amount (min. the lending transaction* EUR 145, max. EUR 715) Processing of escrow account agreement for private individuals, if escrow account in Citadele Bank is used within the new lending transaction* Processing of escrow account agreement for private individuals, if escrow account in Citadele 0.5% of transaction amount (min. EUR Bank is used in respect to the sale of a real estate that is mortgaged in favour of Citadele 150) Bank and sub sequential loan repayment Processing of amendments of escrow account agreements for private individuals, if if escrow account in Citadele Bank is used within the new lending transaction or if escrow account in EUR 45 per each document Citadele Bank is used in respect to the sale of a real estate that is mortgaged in favour of Citadele Bank and sub sequential loan repayment *Commission fee can be increased in specific instances. 4) Changes in payment fees: The threshold of euro payments has been changed from EUR 72 000 to EUR 70 000. The specific fee has been cancelled: Payment in other currencies (except EUR) to Citadele bankas (Lithuania) and AP Anlage&Privat Bank AG (Switzerland) and to the banks that has accounts opened in Citadele Bank. 1 / 6
Payments in foreign currency Standard payment in USD currency Urgent payment in USD currency Payments performed at customer service centre/branch, Facsimile account management Electronic Payments system and electronic payments, which are processed manually* SHA (shared) OUR (remitter) SHA (shared) OUR (remitter) 0.2% (min. USD 45, 0.3% (min. USD 65, 0.2% (min. USD 45, 0.3% (min. USD 65, max. USD 75) + USD max. USD 95) + max. USD 75) max. USD 95) 15 USD 15 0.3% (min. USD 55, max. USD 100) 0.3% (min. USD 55, max. USD 100) + USD 15 0.4% (min. USD 75, max. USD 110) 0.4% (min. USD 75, max. USD 110) + USD 15 * Payments that are executed using Citadele Online Banking, with completed field "Information for the bank", that is intended for obligatory manual processing 5) Other changes of payment fees: Payment investigation* Investigation or sending of cancellation s request for payment in any currency within Citadele EUR 25 Bank (including foreign branches), to other banks in Latvia Investigation or amendment of payment in any currency in other banks outside Latvia EUR 80 + extra fee** Sending of payment s cancellation s request to other banks outside Latvia EUR 125 + extra fee** Searching for the amount, which is not received by the customer, upon customer s EUR 20** request * If the customer's account has already been debited, Citadele Bank does not guarantee that the payment amount will be refunded. The Bank releases funds to its customer only if the payment amount is recovered from the correspondent bank and recipient bank. **If bank- intermediate and/or bank- receiver requests commission fee during the investigation of the payment, mentioned extra fee is charged from customer s account Pre-term credit of the account 0.1% per day from all amount of the Pre-term credit of incoming international payment in USD currency payment (min. USD 50). 6) The following fees for the following cash transactions and bill payment changed: Cash deposit Payment in EUR (under EUR 15 000) to other banks in Latvia using cash deposit EUR 7 + 0.5% of amount (without using current account) Cash deposit in own account (up to EUR 9.99 per day) if there is unauthorised negative balance of the mentioned account free of charge Cash withdrawal from account In nominal accordingly to customer s pre-order 3% (min. EUR 10) Commission for booking the amount of money that exceeds the limits of customer EUR 15* service centres Other cash transactions EUR 1.50 (for a deal) for current customers of Citadele Bank if own personal Currency exchange identification document presented EUR 5 (for a deal) in other cases Currency exchange if specific nominal provided upon customer s request 2% from deal amount (min. EUR 5) Currency exchange if specific nominal provided upon prior order** 3% from deal amount (min. EUR 10) Check of banknotes authenticity upon customer s request EUR 1 per banknote Exchange of banknotes to the banknotes of another face value and/ or coins 3% (min. EUR 10) Coints processing at cash transactions, int.al. currency cash exchange: Additional commission for coin processing, for EUR coins (under 50 coins Free inclusive)*** Additional commission for coin processing, for EUR coins (over 50 coins per EUR 1 per each 50 pcs. (min. 4% of day,)*** amount)**** * Commission charge is applied at the moment of preliminary booking of money. Bank and client individually agree upon order s execution time. Cash booking must be performed must be ordered before at least one Citadele Bank s working day. Citadele Bank and customer agree on order s execution term. In instances when the preliminary order of other currencies (which are neither EUR neither USD) is set, Citadele Bank and customer agree on cash booking order execution date and on commission fee. ** Commission fee is charged during ordering. Cash order must be performed must be ordered at least one working day before and ordered nominal are available in customer service centre till the end of the day of currency exchange, agreed between customer and Citadele Bank. *** For cash deposit per day per customer, other instances per each transaction. **** The increased commission fee EUR 2 for each 50 pcs. (min. 5% from deal) is set for customer service centres located in shopping centres in Riga (CSC Alfa, CSC Centrs, CSC Domina, CSC Maksima, CSC Mols, CSC Origo, CSC,Spice Home ), and branch Citadele, branch Laimdota, branch in Ludza, CSC Līvāni, CSC Salacgrīva. Bill payment Bill payment in Citadele Bank ATMs* Bill payment in cash As for cash deposit Regular bill payment in EUR (within Citadele Bank)**, *** EUR 0.28 Regular bill payment in EUR (payments to other Bank in Latvia)*** EUR 0.36 2 / 6
7) The following fees for the services related to the credit deals changed: Lending for Legal Entities Mortgage Credit Consideration of an application for mortgage credit / changes of the credit deal: on the security of residential real property and/or land on the security of non-residential real property deals till EUR 300 000 on the security of non-residential real property deals over EUR 400 EUR 300 000 Execution of a new mortgage credit 2 % of total credit amount (min. EUR 150) Execution of amendments: 1.5% of credit amount regarding which amendments are additional credit amount granting made to (min. EUR 150)* 1% of credit amount regarding which amendments are credit maturity term extension, credit currency change made to (min. )* 1% of unpaid credit sum or credit line limit (min. EUR offered loan security owner change, offered loan security change 150) credit payment date change EUR 30 execution of amendments to the other provisions of the agreement EUR 50 per each document preparation of amendments to payment schedule at the customer s EUR 40** request Repayment of the credit before the date mentioned in the agreement Processing of the documents in case of the refinancing from other creditor, or arrangements of the conditions of the agreement of the escrow account about escrow account in other bank: If new creditor is bank and participants of the arrangements (of the agreement of the escrow account) are client, Citadele bank EUR 500 and new creditor If new creditor is not bank or participants of the arrangements (of the agreement of the escrow account) amount are more EUR 1000 than 3 Processing of the amendments in the mentioned documents EUR 50 per each document Credit resources reservation 1% annual for unused but reserved credit sum *If both options mentioned in those paragraphs are fulfilled simultaneously, the highest commission fee is applied. ** Unless commissions: additional credit amount granting, credit maturity term extension, credit currency change or credit payment date change for execution of amendments to provisions of the agreement is applied simultaneously. Lending for Legal Entities Bank Guarantee Consideration of an application for receiving of guarantee (s)/ consideration of amendments: if secured by cash assets or deposit other security* EUR 150 Preparation of agreement on issuance of bank guarantee(s) and related documents: if secured by cash assets or deposit other security As agreed (min. EUR 150) Issuance of a guarantee/ increase in guarantee amount, increase in guarantee term: if secured by cash assets 0.3% of guarantee amount / of guarantee amount regarding which amendments are made to (min. EUR 120) if secured by deposit 0.8% of guarantee amount / of guarantee amount regarding which amendments are made to (min. EUR 120) other security 0.8% of guarantee amount / of guarantee amount regarding which amendments are made to (min. EUR 200) Utilization of a guarantee: if secured by cash assets 0.8% per annum of guarantee amount / of guarantee amount regarding which amendments are made to if secured by deposit 1% per annum of guarantee amount / of guarantee amount regarding which amendments are made to Starting from 3% annual of guarantee amount / of other security guarantee amount regarding which amendments are made to Amendments to guarantee (except increase in guarantee amount, increase in guarantee term), amendments to the agreement Promissory note about guarantee issue EUR 50 Urgent execution of guarantee, guarantee amendments, confirmation on issuing of guarantee, during 1 working day EUR 50 Preparation and reconciliation of the guarantee s draft (applicable if guarantee is not issued) EUR 50 Payment under guarantee/ Processing of payment demand 0.2% of the amount to be repaid (min. EUR 200) Notification on guarantee issued by another bank 0.1% of guarantee amount (min. EUR 85, max. EUR 500) 3 / 6
Notification on amendments to the guarantee issued by another bank, revocation of the guarantee Preparation and sending of the claim under the guarantee, on behalf of the customer EUR 250 Review and confirmation of the authentication of the guarantee issued by the other bank EUR 40 Revocation of the guarantee before expiry date ** EUR 25 * This commission is not applied to applications for guarantee issuance within the scope of guarantee line. ** For cases when the commission fee for guarantee use is payable by parts. Import Letter of Credit Consideration of an application for issuance of import letter of credit Issuance of a new/ increase in amount of the import letter of credit 0.25% of value of import letter of credit / of value of increase (min. EUR 170) Amendments to terms of import letter of credit (except for increase in amount of the import letter of credit), revocation or cancellation of unutilised import letter of credit, amendments of agreement Import letter s of credit draft preparation and reconciliation (applicable if import letter of credit is not issued) EUR 50 Urgent execution of the import letter of credit, during 1 working day EUR 50 Review of documents, payment 0.2% of value of documents (min. EUR 170) Commission for discrepancies in documents presented EUR 70 Return of unpaid documents EUR 40 Consulting in filling-in application EUR 50 Endorsement of documents of letter of credit EUR 20 Revocation of letter of credit before expiry date EUR 25 Notification on issuance of Assignment of proceeds EUR 50 Export Letter of Credit Preliminary notification on issuance of export letter of credit EUR 40 Notification on issuance of export letter of credit 0.1% of value of export letter of credit (min. EUR 85, max. EUR 500) Processing and reconciliation of the draft of export letter of credit EUR 50 Amendments to terms of export letter of credit, revocation or cancellation of unutilised export letter of credit Preliminary review of documents under export letter of credit EUR 80 Review of documents, payment 0.2% of value of documents (min. EUR 200) Payment under export letter of credit without presentation of documents 0.1% of payment amount (min. EUR 100, max. EUR 500) Return of refused documents EUR 40 Transfer of export letter of credit 0.15% of value of transferred letter of credit (min. EUR 200) Cession under export letter of credit 0.1% of cession amount (min. EUR 150, max. EUR 700) Confirmation of letter of credit issued by another bank As agreed Consulting in preparation of the documents EUR 30 per each document Negotiation of export letter of credit, Discounting of export letter of credit As agreed Notification on letter on assignment EUR 50 Documentary collection Import documentary collection: Notification on documentary collection EUR 50 Delivery of documents against payment, acceptance or free of payment 0.1% of collection amount (min. EUR 100, max. EUR 500) Export documentary collection: Receiving documents for payment or acceptance EUR 40 Payment of document 0.1% of collection amount (min. EUR 100, max. EUR 500) Amendments to terms, instructions of documentary collection EUR 40 Sending, return of refused documents EUR 40 Additional services related to lending and trade finance Commission fee for preparation of the documents (int.al. references): If document must be notarised* Actual expenses of notary service + EUR 30 per each document if a document does not need to be notarised *: document prepared in state language EUR 45 per each document document prepared in other language (English, Russian) EUR 70 per each document Commission fee for preparation of the documents (int.al. references) if request after 6 months after loan obligations are fulfilled: If document must be notarised Actual expenses of notary service + per each document if a document does not need to be notarised per each document Citadele Bank s performed stock or assets evaluation** Evaluation of construction / reconstruction / renovation funding project, control of usage of funds disbursed for construction / reconstruction / According to actual costs renovation projects financed by Citadele Bank Document sending As agreed (min. actual costs + EUR 8) 4 / 6
Deferred payment fee for Import letter of credit, Export letter of credit 0.15% from documents total amount (min. EUR 70) and Documentary collection SWIFT notification at issue of guarantee, issue of Import letter of EUR 25 credit, transfer of Export letter of credit Other SWIFT notifications EUR 7 *If simultaneously the commission fee for execution of new lending transaction, substantial amendments within lending transaction, refinancing transaction or execution of escrow account agreement is not applied. ** Commission charge may be increased in specific instances. 8) Changes in payment card fees: CASH CARD CIRRUS EUR USD Cash withdrawal in ATMs of other banks 2% (min. EUR 5) 2% (min. USD 7) PLATINUM CREDIT CARD VISA Platinum EUR USD Fee for the card EUR 250 per annum USD 350 per annum Fee for the complementary card EUR 125 per annum USD 175 per annum New card issuing (instead of the existing card) EUR 20 USD 30 VIRTUAL CARD VISA Virtual, MasterCard Virtual EUR USD Fee of the card (for 2 months / 12 months) EUR 5/ EUR 20 USD 5 / USD 25 Cash withdrawal in Citadele Bank 3% (min EUR 3) 3% (min USD 5) American Express CREDIT CARD ISSUED BY OTHER EMITENTS Guarantee issue and amendments EUR 150 or equivalent 9) Changes in additional service fees: Additional Services Document sending via facsimile per the customer s request EUR 8 (VAT included) per page Preparation of document copy per the customer s request EUR 1 (VAT included) per page Receiving of non-cash payment printout at Citadele Bank, per each payment printout EUR 1* Preparation of SWIFT request copy at the customer s request EUR 4 Usage of the courier post per the customer s request for documents and other values As agreed (EUR 7 + actual expenses sending (VAT included)) Arrangement of invitation to Latvia for Citadele Bank customers EUR 55 (VAT included) Issuing of documents from archive EUR 30 per document (VAT included) Account statements Automatic account statement preparation in Citadele Bank, if there has been monthly statement EUR 3 per month turnover in the account (the service is available only for legal entities current weekly statement EUR 4.50 per month accounts)* daily statement EUR 15 per month Account statement preparation and issuing in Citadele Bank upon customer s request for current month and previous calendar month (for private individuals Once a month free of charge only) Account statement preparation and issuing in Citadele Bank upon customer s EUR 1 per page (min. EUR 6) request if account statement includes period up to 12 months before request Account statement preparation and issuing in Citadele Bank upon customer s EUR 2 per page (min. EUR 7) request if account statement includes period exceeding 12 months before request Payment card account reports, automatically dispatched by post Monthly account reports automatic dispatch by post within Latvia, for accounts with EUR 1.50 or equivalent per month payment card attached Monthly account reports automatic dispatch by post outside Latvia, for accounts with EUR 4.50 or equivalent per month payment card attached *Commission fee not applied if the printout is prepared at the arrangement of Citadele Bank s customer invitation to Latvia. ** If a weekly account statement is prepared at the turn of the months, customer receives 2 statements before and after the end of month. Each statement is charged for as for separate statement. 10) Commission fee change for remote account control systems: DIGI PASS GO 3 change due to technical reasons (within 2 years from connecting) EUR 5. 11) Changes in transaction limits at Citadele On0line Banking, for transactions with Code cards: Limit of one transaction for operations with Code card, issued till 31.12.2014., is EUR 7 200 (or equivalent amount in other currency). Limit of one transaction for operations with Code card, issued or changed from 01.01.2015., is EUR 2 000 (or equivalent amount in other currency). Limit of daily debit turnover for operations with Code card, issued till 31.12.2014., is EUR 21 500 (or equivalent amount in other currency). Limit of daily debit turnover for operations with Code card, issued or changed from 01.01.2015., is EUR 5 000 (or equivalent amount in other currency). 5 / 6
12) Changes in safe-box rent fees: Branch Citadele (2A Republikas square, Riga) Box sizes (mm) Width x Length x Height Commission fee (VAT included) Per 24 hours Per month Per annum 255x480x55 EUR 10 EUR 22 EUR 145 255x480x95 EUR 10 EUR 25 EUR 180 255x480x145 EUR 10 EUR 30 EUR 210 255x480x300 EUR 10 EUR 35 EUR 265 560x480x300 EUR 10 EUR 50 EUR 360 Safe box depositary Ziemeli (148 Brivibas Street, Riga) Box sizes (mm) Commission fee (VAT included) Width x Length x Height Per 24 hours Per month Per annum 435x245x35 EUR 10 EUR 15 EUR 110 435x245x65 EUR 10 EUR 20 EUR 150 435x245x115 EUR 10 EUR 25 EUR 180 435x245x160 EUR 10 EUR 30 EUR 210 435x245x285 EUR 10 EUR 35 EUR 250 560x300x480 EUR 10 EUR 50 EUR 360 For agreements for safe-box rent concluded till 31.12.2014. (incl.), the safe-box rent fee actual at the moment of conclusion of agreement or its latest prolonging, is applied till maturity of existing term. If concluding prolonging of period of such agreement (term of safe-box renting), fee according to actual Pricelist is applicable. 13) Other changes: Gold Gold trading* Information in Citadele Bank Gold trading at the bank 0.035%** per month (min. EUR 15 per month) * If Gold trading transaction amount exceeds EUR 10 000, agreement with Citadele Bank must be concluded before the transaction processing **The value of Gold held in Bank according to Citadele Bank rate on the last day of the month Additional information is available in Bank Citadele customer service centres or by calling to Customer Support Centre, 24h information line +371 67010000. Sincerely, Yours Citadele Bank 6 / 6