Leadership and Team Development for Organizational Success

HealthcareSource EXCLUSIVE DATASHEET Leadership and Team Development for Organizational Success Customized Learning for Advanced Leadership Development As healthcare organizations pursue strategic priorities and seek to complete major initiatives, strong leadership is crucial. Organizations are relying more on high-performing nurses, physicians, and other administrators to step into management positions. These individuals often have little to no management experience making the training they receive once they ve been tapped for leadership more important than ever. While hospitals generally offer some form of management training, these existing programs are often not robust enough. Programs are frequently taught exclusively in the classroom and are limited in scope, sending participants down a set path and not allowing them to customize their education to their unique needs. Improved Success with Blended Learning Achieve greater success through a blend of classroom and online training allowing both new and experienced leaders to receive unique organization-specific training in person and customized education, based on their job requirements or specific needs, via elearning from the HealthcareSource elearning Library SM The elearning Library provides your leaders with hundreds of elearning modules to choose from that will help them develop the crucial skills needed to successfully manage employees, lead groups, coach, and mentor. With elearning there s no need to hire a trainer or coordinate schedules and you can be sure that the education is up-to-date and that the messaging your leaders receive is consistent. Choose from one of our popular leadership packages offered here or work with us to develop a package that will meet the distinctive needs of your healthcare organization. Developing New and Emerging Leaders Professional Development for Leaders Business & Communication Skills for Leaders Developing New and Emerging Leaders Providing foundational skills to first time and up-and coming managers. Management Essentials Management Essentials: Directing Others... 1 Management Essentials: Delegating... 1 Management Essentials: Developing Your Direct Reports... 1 Management Essentials: Confronting Difficult Employee Behavior... 1 Management Essentials: Managing a Diverse Team... 1 Management Essentials: Treating Your Direct Reports Fairly... 1 Management Essentials: Caring about Your Direct Reports... 1 First Time Manager Essentials First Time Manager: Understanding a Manager s Role... N/A First Time Manager: Challenges... N/A First Time Manager: Meeting Expectations... N/A Workforce Generations Managing Workforce Generations: Introduction to Cross-generational Employees... 1 Managing Workforce Generations: Working with a Multigenerational Team... 1 Managing Workforce Generations: Working with the 21st-century Generation Mix... 1 Managing During Difficult Times Communicating during Difficult Times... 1 Managing Resources during Difficult Times... 1 Managing Attitudes during Difficult Times... 1 Essential Mentoring Techniques Essential Mentoring Techniques: Mentoring Fundamentals... 1 Essential Mentoring Techniques: Designing and Initiating Mentoring Programs... 1 Essential Mentoring Techniques: Building and Maintaining Mentoring Relationships... 1 Essential Mentoring Techniques: Evaluating and Ending the Mentoring Program... 1

Leadership Essentials Leadership Essentials: Motivating Employees... 1 Leadership Essentials: Communicating Vision... 1 Leadership Essentials: Building Your Influence as a Leader... 1 Leadership Essentials: Leading with Emotional Intelligence... 1 Leadership Essentials: Leading Business Execution... 1 Leadership Essentials: Leading Innovation... 1 Leadership Essentials: Leading Change... 1 Leadership Essentials: Creating Your Own Leadership Development Plan... 1 Motivating Employees and Leading Change Simulation... 1 Creating a Positive Work Environment Creating and Maintaining a Positive Work Environment... N/A The Voice of Leadership The Voice of Leadership: Inspirational Leadership... 1 The Voice of Leadership: Self-assessment and Motivation... 1 The Voice of Leadership: Effective Leadership Communication Strategies... 1 The Voice of Leadership: The Power of Leadership Messaging... 1 Workplace Conflict Workplace Conflict: Recognizing and Responding to Conflict... 1 Workplace Conflict: Strategies for Resolving Conflicts... 1 Fundamentals of Working with Difficult People Working with Difficult People: Identifying Difficult People... 1 Working with Difficult People: How to Work with Aggressive People... 1 Working with Difficult People: How to Work with Negative People... 1 Working with Difficult People: How to Work with Procrastinators... 1 Working with Difficult People: How to Work with Manipulative People... 1 Working with Difficult People: How to Work with Self-serving People... 1 Working with Difficult People: Dealing with Micromanagers... 1 Getting Results without Direct Authority Getting Results without Direct Authority: Reciprocity... 1 Getting Results without Direct Authority: Influencing Your Boss... 1 Running Effective Business Meetings Preparing for Effective Business Meetings... N/A Managing Effective Business Meetings... N/A Dealing with Common Meeting Problems... N/A Perseverance and Resilience Developing Character for Perseverance and Resilience... Achieving Goals through Perseverance and Resilience... 1 Bouncing Back with Perseverance and Resilience... 1 Decisiveness Developing Character for Decisiveness... 1 Overcoming the Barriers to Decisiveness... 1 Optimizing Your Performance on a Team Being an Effective Team Member... 1 Establishing Team Goals and Responsibilities... 1 Elements of a Cohesive Team... 1 Effective Team Communication... 1 Using Feedback to Improve Team Performance... 1 Leading Teams Leading Teams: Launching a Successful Team... 1 Leading Teams: Establishing Goals, Roles, and Guidelines... 1 Leading Teams: Developing the Team and its Culture... 1 Leading Teams: Building Trust and Commitment... 1 Leading Teams: Fostering Effective Communication and Collaboration... 1 Leading Teams: Motivating and Optimizing Performance... 1 Leading Teams: Dealing with Conflict... 1 Leading Teams: Managing Virtual Teams... 1 Getting Results without Direct Authority: Building Relationships and Credibility... 1 Getting Results without Direct Authority: Persuasive Communication... 1 Professional Development for Leaders Engaging teams & assisting leaders in reaching their goals. Finance and Accounting Essentials for Non-financial Professionals Principles of Accounting and Finance for Non-financial Professionals... 1 Cash Flow Management Essentials for Non-financial Professionals... 1 The Time Value of Money and Investment Decisions for Non-financial Professionals... 1 The Essentials of Budgeting for Non financial Professionals... 1 Financial Statements for Non-financial Professionals... 1 Analyzing Financial Statements for Non-financial Professionals... 1 Essentials of Facilitating Using Facilitation Skills as a Manager... N/A Facilitating Collaborative Processes... N/A Challenges of Facilitating... N/A Emotional Intelligence Essentials What Is Emotional Intelligence?... 1 Improving Your Emotional Intelligence Skills: Self-awareness and Self-management... 1 Using Emotional Intelligence on the Job... 1 Emotional Intelligence at Work... N/A Getting Results without Direct Authority Getting Results without Direct Authority: Building Relationships and Credibility... 1 Getting Results without Direct Authority: Persuasive Communication... 1 Getting Results without Direct Authority: Reciprocity... 1 Getting Results without Direct Authority: Influencing Your Boss... 1 Running Effective Business Meetings Preparing for Effective Business Meetings... N/A Managing Effective Business Meetings... N/A Dealing with Common Meeting Problems... N/A Professional Networking Essentials Professional Networking Essentials: Finding Opportunities to Make Connections... N/A Professional Networking Essentials: Developing Confidence... N/A

Doing Business Professionally Working for Your Inner Boss: Personal Accountability... N/A Managing from Within: Self-empowerment... N/A Goals and Setting Goals... N/A Creating a Positive Attitude... N/A Pursuing Successful Lifelong Learning... N/A Doing Business Professionally Simulation... N/A Optimizing Your Work/Life Balance Optimizing Your Work/Life Balance: Analyzing Your Life Balance... N/A Optimizing Your Work/Life Balance: Maintaining Your Life Balance... N/A Optimizing Your Work/Life Balance: Taking Control of Your Stress... N/A Balancing Your Responsibilities Simulation... N/A Managing Your Career Managing Your Career: Creating a Plan... 1 Managing Your Career: Getting on the Right Track... 1 Managing Your Career: Professional Networking Essentials... 1 Managing Your Career: You and Your Boss... 1 Managing Your Career: Leveraging the Performance Appraisal... 1 Managing Your Relationship with Your Boss Simulation... N/A Effective Time Management Time Management: Analyzing Your Use of Time... N/A Time Management: Planning and Prioritizing Your Time... N/A Time Management: Avoiding Time Stealers... N/A Problem Solving and Decision-Making Strategies Problem Solving: The Fundamentals... 1 Problem Solving: Determining and Building Your Strengths... 1 Problem Solving: Digging Deeper... 1 Decision Making: The Fundamentals... 1 Decision Making: Tools and Techniques... 1 Decision Making: Making Tough Decisions... 1 Critical Thinking Essentials Critical Thinking Essentials: What Is Critical Thinking?... N/A Critical Thinking Essentials: Applying Critical Thinking Skills... N/A Building and Maintaining Trust Building Trust... N/A Rebuilding Trust... N/A Personal Productivity Improvement Personal Productivity Improvement: Managing Your Workspace... N/A Personal Productivity: Self-organization and Overcoming Procrastination... N/A Personal Productivity Improvement: Managing Tasks and Maximizing Productivity... N/A Peer Relationships The Value of Peer Relationships... N/A Developing Strategic Peer Relationships in Your Organization... N/A Forming Peer Relationships and Alliances at Work... N/A Performance under Pressure Developing the Right Attitude for Performing under Pressure... 1 Taking Action for Performing under Pressure... 1 Performing with Others under Pressure... 1 Business Etiquette and Professionalism Developing Your Reputation of Professionalism with Business Etiquette... N/A Professionalism, Business Etiquette, and Personal Accountability... N/A Communicating with Professionalism and Etiquette... N/A Using Business Etiquette to Build Professional Relationships... N/A Business & Communication Skills for Leaders Inspiring, influencing and achieving results. E-mail Essentials for Business Using E-mail and Instant Messaging Effectively... N/A Addressing and Redistributing E-mail... N/A Managing Your E-mail... N/A Final Exam: E-mail Essentials for Business... N/A Telephone Essentials for Business Essential Skills for Professional Telephone Calls... N/A Business Grammar Basics Business Grammar: Parts of Speech... N/A Business Grammar: Working with Words... N/A Business Grammar: The Mechanics of Writing... N/A Business Grammar: Punctuation... N/A Business Grammar: Sentence Construction... N/A Business Grammar: Common Usage Errors... N/A Final Exam: Business Grammar Basics... N/A Interpersonal Communication Interpersonal Communication: Communicating with Confidence... 1 Interpersonal Communication: Targeting Your Message... 1 Interpersonal Communication: Listening Essentials... 1 Interpersonal Communication: Communicating Assertively... 1 Interpersonal Communication: Being Approachable... 1 Effective Interpersonal Communications Simulation... N/A Final Exam: Interpersonal Communication... N/A Fundamentals of Cross Cultural Communication Culture and Its Effect on Communication... N/A Communicating Across Cultures... N/A Improving Communication in Cross-cultural Relationships... N/A Listening Essentials Listening Essentials: The Basics of Listening... N/A Listening Essentials: Improving Your Listening Skills... N/A Final Exam: Listening Essentials... N/A Communicating Effectively with the C Level Preparing to Communicate Effectively at the C Level... N/A Techniques for Communicating Effectively with Senior Executives... N/A Communicate with Diplomacy and Tact The Impact of Situation and Style When Communicating with Diplomacy and Tact... N/A Strategies for Communicating with Tact and Diplomacy... N/A Delivering a Difficult Message with Diplomacy and Tact... N/A

Basic Business Math Basic Business Math: Using Whole Numbers and Decimals... N/A Basic Business Math: Percentages and Ratios... N/A Basic Business Math: Averages and Equations... N/A Basic Business Math: Charts and Graphs... N/A Microsoft Office 2013 Performing Basic Tasks in Word 2013... N/A Editing and Formatting in Word 2013... N/A Using Tables in Word 2013... N/A Structuring a Document in Word 2013... N/A Adding Lists and Objects in Word 2013... N/A Formatting E-mail and Configuring Message Options in Outlook 2013... N/A Management and Customization in Outlook 2013... N/A Mail Automation, Cleanup, and Storage in Outlook 2013... N/A Collaboration and Customization with the Calendar, Contacts, and Tasks in Outlook 2013... N/A Sharing and Linking Data, and Adding Office Apps to Excel 2013... N/A Reviewing and Protecting Content in Excel 2013... N/A Advanced Formats and Layouts in Excel 2013... N/A Advanced Formulas and Functions in Excel 2013... N/A Using Financial Functions and What-If Analysis in Excel 2013... N/A Using PivotTables, PivotCharts, and Advanced Charts in Excel 2013... N/A Creating and Customizing Visual Elements in Excel 2013... N/A Customizing Options and Views in Excel 2013... N/A Manipulating Data in Excel 2013... N/A Data Search, Data Validation, and Macros in Excel 2013... N/A Advanced Slide Shows Tools in PowerPoint 2013... N/A Sharing, Printing, Protecting, and Delivery Presentations in PowerPoint 2013... N/A Advanced Formatting in Word 2013... N/A Customizing Document Layout in Word 2013... N/A Advanced Table Customization in Word 2013... N/A Inserting and Formatting Graphics in Word 2013... N/A Navigating and Reviewing Documents in Word 2013... N/A Reference Tools and Mail Merge in Word 2013... N/A Adjusting Document Views and Customizing the Appearance of Word 2013... N/A Sharing and Collaboration in Word 2013... N/A Creating Workbooks, Worksheets, and Data in Excel 2013... N/A Saving and Printing Data in Excel 2013... N/A Formatting Cells and Worksheets in Excel 2013... N/A Formatting Data in Excel 2013... N/A Presenting Data using Conditional Formatting and Sparklines in Excel 2013... N/A Performing Calculations Using Functions in Excel 2013... N/A Presenting Data in Tables and Charts in Excel 2013... N/A Working with E-mail in Outlook 2013... N/A Managing E-mail in Outlook 2013... N/A Working with Contacts in Outlook 2013... N/A Scheduling with Appointments, Events, and Tasks in Outlook 2013... N/A Working with Meetings in Outlook 2013... N/A Creating Presentations in PowerPoint 2013... N/A Enhancing PowerPoint 2013 Presentations... N/A Animations and Media in PowerPoint 2013... N/A Finalizing a PowerPoint 2013 Presentation... N/A Microsoft Office 2010 The New Office 2010 Interface, Word 2010, and Excel 2010... N/A Getting Started with Word 2010... N/A Formatting and Working with Text in Word 2010... N/A Organizing and Arranging Text in Word 2010... N/A Moving Around in Word 2010... N/A Structuring Word 2010 Documents... N/A Reviewing Documents in Word 2010... N/A Saving, Sharing, and Printing in Word 2010... N/A Customizing the Behavior and Appearance of Word 2010... N/A Drawing and Inserting Graphics in Word 2010... N/A Getting Started with Excel 2010... N/A Applying Basic Data Formatting in Excel 2010... N/A Moving and Getting Around in Excel 2010... N/A Moving Data and Modifying Worksheets in Excel 2010... N/A Saving, Sending, and Printing Excel 2010 Workbooks... N/A Using Conditional Formatting, Tables, and Sparklines in Excel 2010... N/A Reviewing and Protecting Content in Excel 2010... N/A Using Basic Formulas in Excel 2010... N/A Using Basic Functions with Excel 2010... N/A Inserting Basic Charts in Excel 2010... N/A Adding Visuals, Themes, and Styles to Excel 2010 Workbooks... N/A Getting Started with Outlook 2010... N/A Managing Conversations and Organizing E-mail in Outlook 2010... N/A Managing Attachments, Graphics, Signatures, and Autoreplies in Using the Calendar for Appointments, Events, and Meetings in Managing Meetings and Customizing the Calendar in Outlook 2010... N/A Working with Contacts in Outlook 2010... N/A Using the Tasks, Notes, and Journal Features in Outlook 2010... N/A Using Themes, Backgrounds, Watermarks, and Quick Parts in Word 2010... N/A Adding Tables of Contents, Footnotes, Hyperlinks, and Bookmarks in Word 2010... N/A Forms, Fields, and Mail Merge in Word 2010... N/A Managing, Inspecting, and Recovering Word 2010 Documents... N/A Creating and Formatting Tables in Word 2010... N/A Manipulating Tables in Word 2010... N/A Embedding Charts and Tables into Word 2010... N/A Customizing Visual Elements in Excel 2010... N/A Workbook Settings, Conditional Formatting, and Number Formats in Excel 2010... N/A Organizing Data and Objects in Excel 2010... N/A Verifying Excel 2010 Data and Formulas... N/A Automating Excel 2010 Tasks Using Macros... N/A Analyzing Data with What-if Analysis in Excel 2010... N/A PivotTables and PivotCharts in Excel 2010... N/A PivotTable Filters, Calculations, and PowerPivot... N/A Formatting E-mail and Configuring Message Options in Outlook 2010... N/A Managing E-mail with Rules, Automatic Replies, and Alerts in Working with Files and Folders and Using Search and RSS Feeds in Data Files, Archiving, and Send/Receive Groups in Outlook 2010... N/A Getting Started with PowerPoint 2010... N/A Visually Enhancing PowerPoint 2010 Presentations... N/A Adding Images to Presentations in PowerPoint 2010... N/A Using Multimedia and Animations in PowerPoint 2010... N/A Using Advanced Slide Show Tools in PowerPoint 2010... N/A Collaborating and Sharing Presentations in PowerPoint 2010... N/A Sharing Excel 2010 Workbooks Online and on a Network... N/A Using Excel 2010 to Collaborate Online and with Other Office Applications... N/A Using Lookup, Reference, Math, and Text Functions in Excel 2010... N/A Manipulating Formulas and Using Forms in Excel 2010... N/A Using Excel 2010 Data Connections: Web Queries, XML, and Databases... N/A Microsoft Office for Mac 2011 Microsoft Word for Mac 2011: Getting Started... N/A Microsoft Word for Mac 2011: Formatting and Working with Text... N/A Microsoft Word for Mac 2011: Structuring and Organizing Documents... N/A Microsoft Word for Mac 2011: Moving around a Document... N/A Microsoft Word for Mac 2011: Adding and Formatting Images... N/A Microsoft Word for Mac 2011: Creating and Formatting Tables... N/A

Microsoft Word for Mac 2011: Saving, Printing, and Spellchecking... N/A Microsoft Excel for Mac 2011: Getting Started... N/A Microsoft Excel for Mac 2011: Applying Basic Data Formatting... N/A Microsoft Excel for Mac 2011: Navigating the Interface and Viewing Workbooks... N/A Microsoft Excel for Mac 2011: Moving Data and Modifying Worksheets... N/A Microsoft Excel for Mac 2011: Using Basic Formulas... N/A Microsoft Excel for Mac 2011: Using Basic Functions... N/A Microsoft Excel for Mac 2011: Inserting Basic Charts... N/A Microsoft Excel for Mac 2011: Saving, Sending, and Printing Workbooks... N/A Microsoft Outlook for Mac 2011: Getting Started... N/A Microsoft Outlook for Mac 2011: Managing Conversations and E-mail... N/A Microsoft Outlook for Mac 2011: Mastering E-mail... N/A Microsoft Outlook for Mac 2011: Scheduling with the Calendar... N/A Microsoft Outlook for Mac 2011: Managing Contacts... N/A Moving Beyond E-mail to Maximize Microsoft Outlook s Potential... N/A Microsoft PowerPoint for Mac 2011: Getting Started... N/A Microsoft PowerPoint for Mac 2011: Adding Simple Presentation Enhancements... N/A Microsoft PowerPoint for Mac 2011: Using Media Files in a Presentation... N/A Microsoft PowerPoint for Mac 2011: Animations and Presentation Tools... N/A Microsoft Office 2007 New Features for End Users in Microsoft Office 2007... N/A Microsoft Office Excel, PowerPoint, and Outlook 2007... N/A Getting Started with Word 2007... N/A Working with Text and Paragraphs in Word 2007... N/A Structuring, Editing, Saving, and Opening Documents in Word 2007... N/A Printing, Help, and Automated Formatting in Word 2007... N/A Working with Documents in Word 2007... N/A Advanced Formatting in Word 2007... N/A Advanced Document Navigation and Document Reviews in Word 2007... N/A Using Tables, Charts, and Graphics in Word 2007... N/A Advanced Data Manipulation Features in Word 2007... N/A Advanced Document Features in Word 2007... N/A Collaborative Features in Word 2007... N/A Getting Started with Excel 2007... N/A Manipulating and Formatting Data and Worksheets in Excel 2007... N/A Reviewing and Printing in Excel 2007... N/A Excel 2007 Formulas and Functions... N/A Excel 2007 Charts, Pictures, Themes, and Styles... N/A Advanced Formatting in Excel 2007... N/A Advanced Data Management in Excel 2007... N/A Advanced Customization in Excel 2007... N/A Analyzing Data in Excel 2007... N/A Protecting and Sharing Excel 2007 Workbooks... N/A Exchanging Data with Excel 2007... N/A Getting Started with PowerPoint 2007... N/A Adding Graphics to Presentations in PowerPoint 2007... N/A Adding Multimedia and Animations to Presentations in PowerPoint 2007... N/A Creating Custom Slide Shows in PowerPoint 2007... N/A Distributing Presentations in PowerPoint 2007... N/A Getting Started with Outlook 2007... N/A Formatting and Managing E-mail in Outlook 2007... N/A Using the Calendar in Outlook 2007... N/A Using Contacts, Tasks, Notes, and Customizing the Interface in Outlook 2007... N/A Completing Searches, Printing Items, and Working with RSS Feeds in Outlook 2007... N/A Customizing Outlook 2007 and Using the Journal... N/A Configuring Rules, Alerts, and Junk E-mail Settings in Outlook 2007... N/A Working with SharePoint, Calendars, and Forms in Outlook 2007... N/A Data Security, Archiving, and Working Offline in Outlook 2007... N/A Instant, Text, and Unified Messaging in Outlook 2007... N/A Business Contact Manager with Outlook 2007... N/A About HealthcareSource With more than 2,500 healthcare clients, HealthcareSource is the leading provider of talent management solutions for the healthcare industry. The HealthcareSource Quality Talent Suite SM helps healthcare organizations recruit, develop, and retain the best workforce possible in order to improve the patient and resident experience. The company s cloud-based talent management solutions include applicant tracking, behavioral assessments, reference checking, employee performance, compensation, competency and learning management, and elearning courseware. A private company focused exclusively on the healthcare industry, HealthcareSource consistently earns high marks for client satisfaction and retention. HealthcareSource has been regularly ranked as a leader by KLAS Research for Talent Management, in addition to recognition in Healthcare Informatics 100, Modern Healthcare s Healthcare s Hottest, Inc. 500 5000, Deloitte Technology Fast 500, and Becker s 150 Great Places to Work in Healthcare list. 1.800.869.5200 solutions@healthcaresource.com www.healthcaresource.com