FRANKLIN CPE Router C774 QSG Thank you for choosing the Franklin Wireless C774. Note. - This manual briefly explains the preparation, installation process and safety precautions for using C774 CPE router. - We recommend you read this manual before using the C774 CPE router. Table of Contents Care and Maintenance------------------------------------------------- 2 Chapter 1. Getting to know the C774 1.1 General Features ------------------------------------------------- 2 1.2 What s in the box? ----------------------------------------------- 2 1.3 Hardware Features of the C774------------------------------- 3 Chapter 2. Setting up and using the C774 2.1 Installing the 4G LTE SIM Card ------------------ -------------- 4 2.2 Installing the Antennas ------------------------------------------4 2.3 Charging the battery-------------------------- ------------------- 5 2.4 Battery Tips -------------------------------------------------------- 5 2.5 Hooking up your telephone ------------------------------------ 6 2.6 Turning on the device ------------------------------------------------ 6 2.7 Network Access ---------------------------------------------------- 6 2.8 Activate your device ---------------------------------------------- 7 2.9 Connecting to the Router ---------------------------------------- 8 Chapter 3. Technical Specifications, Regulatory and Safety Information, Warranty, Trademarks & Copyright 3.1 LED Overview ------------------------------------------------------ 9 3.2 Technical Specification ------------------------------------------ 10 3.3 Safety Information ----------------------------------------------- 11 3.4. Warranty ---------------------------------------------------------- 11 3.5. Trademarks ------------------------------------------------------- 13 3.6 Copyright----------------------------------------------------------- 13
Care and Maintenance Chapter 1. Getting to know the C774 It is normal for your wireless device to get warm when you use it. Use your wireless device and accessories with care in clean environment. Keep the wireless device away from open flame or dusty environments. Protect your device and accessories from water and vapor and keep them dry. Do not drop, throw or bend your device. Clean your device with a piece of damp and soft antistatic cloth. Do not use any chemical agents (such as alcohol and benzene), chemical detergents or powder to clean the device. Do not leave your device or accessories in significantly high or low temperature environments. Use only manufacturer approved accessories and parts. Contact an authorized service center in regard to device or accessory abnormalities. Do not dismantle or tamper with the device or accessories. Dismantling or tampering with these items will void the product s warranty. 1.1 General Features 4G LTE High-Speed Wireless Data LAN (RJ-45) and Wi-Fi Connectivity Home Phone Voice Connectivity (RJ-11) Manage Wired and Wireless Network Activity An Easy-to-use web-based interface that allows you to manage, monitor, and customize your LAN, Wi-Fi and 4G LTE connection. Advanced Antenna Design External Antenna Port for Voice Call Service and Standalone GPS 1.2 What s in the box? Following items are included: C774 Router 1050mAh Standard Lithium Ion Battery A/C Power Adapter Quick Start Guide RJ-45 Ethernet LAN Cable RJ-11 POTS Telephone Line Cable 2
1.3 Hardware Features of the C774 m LTE Secondary Antenna n GPS Antenna Port (MCX Connector Type) o USB Port Chapter 2. Setting up and using the C774 a Power LED b LAN LED c Voice Call & Voice Mail & Wi-Fi & LTE LED d Power On/Off Button e Battery Cover f RJ-11 POTS Telephone Line Ports (1-2) g RJ-45 Ethernet LAN Ports (1-4) h A/C Power Connector i Reset Button j WPS Button k CDMA Extension Antenna Port (MCX Connector Type) l LTE Primary Antenna To get started, take the following steps before you set up C774. 1 Install the 4G LTE SIM card. (See Install the 4G LTE SIM Card, Page 4) 2 Install the Antennas. (See Installing the Antennas, page 4) 3 Insert and charge the battery. (See Charging the battery, Page 5) 4 Hooking up your telephone. (See Hooking up your telephone, Page 6) 5 Plug-in the Power Adapter and turn on the device. (See Turn on the device, Page 6) 6 Activate your device (See Activate your device, Page 7) 7 Connect the device to your computer using Wi-Fi or LAN. (See Connecting to the Router, Page 8) 3
2.1 Installing the 4G LTE SIM Card 2.2 Installing the Antennas To install your SIM card, follow these steps. To install the antennas, follow these steps. 1 Insert your SIM card into the UPPER 2 nd slot. 2 The SIM card MUST remain in the SIM card slot when in use. 1 Align the antennas with the antenna posts on the C774 router as shown below. 2 Mount the antennas on the antenna posts, ensuring the connection. 3 Swivel the antennas in any direction, in order to better fix the antennas, please check where you place your router. 4
2.3 Charging the battery 1 Open the battery door at the back panel of C774 router. 2 Insert a new battery which the plus (+) and minus (-) marking match the markings in the battery compartment. 3 Close the battery door. Note When the A/C Power adapter is connected then the battery will charge automatically. The battery power can supply power for voice calling service in case of power outage or emergency. The Wi-Fi and LAN service will be disabled during battery powered operation. 2.4 Battery Tips Warning Use only Franklin Wireless approved batteries and chargers with your device. Failure to use a Franklin Wireless approved battery and charger may increase the risk that your device will overheat, catch fire, and/or explode resulting in property damage, serious bodily injury, and/or death. Battery life can vary based on the network, signal strength, temperature, features, and accessories you use. If you connect your device to your computer using the USB cable, the battery will charge. It normally takes at least 3 hours to fully charge the battery with an A/C Power adapter. New batteries or batteries stored for a long time may take additional time to charge. When charging your battery, keep it near or below room temperature. Never expose batteries to temperatures below 32 F (0 C) or above 113 F (45 C). Never leave the device in an unattended vehicle due to uncontrollable temperature variations. It is normal for batteries to gradually weaken and require longer charging times. If you notice a change in your battery life, it may be time to purchase a new battery. 5
2.5 Hooking up your telephone 2.7 Network Access 1 Plug in your telephone into RJ-11 port 1 or port 2 as shown below. 4G Mobile Broadband with LTE* Download speeds of up to 100 Mbps Upload speeds of up to 50 Mbps 3G Mobile Broadband with 1xEVDO Rev.A* Download speeds of up to 3.1 Mbps. Upload speeds of up to 1.8 Mbps. 2.6 Turn on the device 2G Voice Call with CDMA 1xRTT.* Incoming and Outgoing Voice Call Service 1 Connect the A/C Power Adapter to the C774 router and plug the Power Adapter into an outlet. 2 Press the Power On/Off button. Wi-Fi 802.11b/g/n 802.11b/g/n speed of up to 11 Mbps/54 Mbps/150 Mbps 6
2.8 Activate your device Activating LTE Data Service 1 After inserting your SIM card, power up the C774 router, and connect the router with your PC (LAN or Wi-Fi). 2 Open your web browser and enter http://192.168.1.1/ into the address window of your browser, Enter your username and password in the Login dialog. (See more detail in Chapter 3) 3 Once connected, check the USIM State in the WWAN menu. A. If your SIM card did not activate properly, you will see the USIM State as Inactive as shown below. B. If your SIM card activated correctly, you will see the USIM State as Active as shown below. Warning If your SIM card did not come pre-activated or you need to re-activate your SIM card, you may need to: A. Go to your network operator s retail store. B. Contact your network operator s customer service department. In case of using damaged SIM cards, locked SIM card or no SIM Card, you will see following Web UI. Activating Voice call Service 1 Connect your telephone in the C774 router. 2 Pick up your telephone handset to make a call. 3 Press the dial button to *228 in order to dial up the activation system of your network operator. 4 When the activation process is done, you should hear a voice message from your network operator system. Warning If the activation process did not complete or you were unable to make a Voice Call service please: A. Go to your network operator s retail store. B. Contact your network operator s customer service department. 7
2.9 Connecting to the Router Please connect your computer to the C774 router if you haven t already. Wi-Fi connection 1 Turn on your computer and turn on the C774 router. The router s LTE( ) LED should be solid green or orange, indicating the device is in service and ready to connect. The C774 router broadcasts its own wireless network. 2 On your computer, use the Wi-Fi manager (Windows) or the AirPort menu bar icon (Mac OS X) to connect wirelessly to the C774 router s wireless network. 3 The steps to connect to a Wi-Fi network may vary depending on your operating system native Wi-Fi application, or third-party software used. Generally, you click an icon in the Windows notification area where you can select View Available Wireless Networks, or click the Airport icon in the menu bar on a Mac. If you are unfamiliar with wireless networking on your computer, consult the computer s help system. 4 Select your C774 router s network name (Franklin_CPE XXXX Secure, where XXXX are digits unique to your device), click Connect, and type in your password. Your network name (SSID), and Wi-Fi/Admin passwords are on the back of your device as well as on the Quick Start Guide. LAN connection 1 Plug in the Ethernet Cable to connect your computer and the C774 router s LAN( ) LED should be solid blue, indicating the detection for the Ethernet Cable Connection. 2 The C774 router uses a Standard TCP/IP properties for DHCP (Dynamic Host Configuration Protocol) and should connect immediately without any user action. If you need to use a static IP address you will need to change the settings IP settings using advance options. Voice connection 1 Plug in the RJ-11 Cable to connect your telephone, The router s Voice( ) LED should be solid green or orange, indicating the device is in service and ready to use Voice Call Service. 8
Chapter 3. Technical Specifications, Regulatory and Safety Information, Warranty, Trademarks & Blinking In WPS operation Used for Wi-Fi pairing. Copyright Radio on 3.1 LED Overview Your device has Power/RSSI/4G/3G/Wi-Fi which provide status information about 4 LAN[1..4] No light - No connected LAN users Connected User LEDs indicate the device and network. whether users 1-4 are No LED Indicator LED Color /Blinking Description Remark active. Voice Mail No light - No voice mail Where supported No Light - Device is powered off Low battery Battery is critically low. 5 Voice mail is available Where supported No light - Device is powered off 1 Power Blinking External power removed Low battery Full Battery Indicator is green when fully charged. 6 Voice Call Blinking No service or Inactive Week Signal Conversation in progress Good Signal Voice service is available LTE No Light - Device is powered off No service or Inactive Blinking Conversational progress 2 Green Week Signal Good Signal LTE service is available 3.2 Technical Specification Feature Description 3 Wi-Fi No light - Radio off Size (W,D,H) 137mm(H) x 153.8mm(W) x 34.5mm(D) 9
(5.39(H) x 6.06(W) x 1.36(D) (inch) Desktop and Wall mount Supported Weight About 283g (9.98 oz) without Antennas LTE Antenna LTE Primary & Secondary Antenna Operating Temperature Humidity 65 % 0 C to 60 C Voice Service Antenna Integrated Intenna Extension Antenna Port for Voice Call Service Storage Temperature Operating time (Battery) -10 C to 85 C About 40 minute only for Voice Call Service GPS Antenna Integrated Intenna Extension Antenna Port for Standalone GPS (Optional) Battery and charging Li-ion Polymer 1050mAh, 3.7V. Rechargeable Power A/C Power Adapter 12V/ 2A LED Indicators Power / LAN [1-4] / Voice / Voice Mail/ Wi-Fi/ LTE Wireless WAN (WWAN) 4G LTE (B12, B25), 3G ehrpd (BC0/BC1) Receiver diversity (LTE MIMO and 3G Diversity support) LAN Ethernet Port (RJ-45) x 4EA Voice Call 2G CDMA 1xRTT (BC0/BC1) Telephone Port (RJ-11) x 2EA WLAN IEEE 802.11 b/g/n (2.4GHz) 4G LTE 100Mbps downlink / 50Mbps uplink Data Speed 3G ehrpd WLAN LAN 3.1Mbps downlink / 1.8Mbps uplink 11Mbps/ 54Mbps/ 150Mbps (IEEE 801.11 b/g/n) 10 BASE-T / 100 BASE-T WLAN & LAN features WLAN Security USIM (UICC) DHCP server, DDNS, Mac filtering, Network sharing (Samba) Pre-configurable security (WEP/WPA/WPA2PSK) Removable UICC Card Support 10
3.3 Safety Information 3.4 Warranty Body Worn Operation Important safety information regarding radiofrequency radiation (RF) exposure. To ensure compliance with RF exposure guidelines the device must be used with a minimum of 20cm separation from the body. Failure to observe these instructions could result in your RF exposure exceeding the relevant guideline limits. Regulatory Information (FCC Statement) FCC Equipment Authorization ID: BPLC774 (TBD) This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. * This device should be installed and operated with a minimum distance of 20 cm between the radiator and your body when using it via USB cable. Manufacturer s Limited One-Year Warranty: Franklin Wireless (the company) warrants to the original retail purchaser of this device, that should the product or any part thereof, during normal consumer usage conditions, be defective in material or workmanship that results in product failure within the first twelve (12) month period from the date of purchase, such defects will be repaired or replaced, with a new or refurbished product at the Company s discretion, without charge for parts and labor directly related to the defect(s). This warranty extends to consumers who purchase the product in the United States, Mexico, or Canada and it s not transferable or assignable. This warranty does not apply to: (a) Product subject to abnormal use or conditions, accident, mishandling, neglect, unauthorized alteration, misuse, improper installation or repair or improper storage; (b) Products whose mechanical serial number or electronic serial number has been removed, altered, or defaced; (c) Damage from exposure to moisture, humidity, excessive temperature or extreme environment conditions; (d) Damage resulting from connection to, or use of any accessory or other product not approved or authorized by the company; (e) Defects in appearance, cosmetic, decorative or structural items such as framing and non-operative parts; 11
(f) Product damaged from external causes such as fire, flooding, dirt, sand, weather conditions, battery leakage, blown fuse, theft or improper usage of any electrical source. The Company disclaims liability for removal or reinstallation of the product, for geographic coverage, for inadequate signal reception by the antenna or for communications range or operation of the cellular system as a whole. When sending your wireless device to Franklin Wireless authorized distributions for repair or service, please note that any personal data or software stored on the device may be inadvertently erased or altered. Therefore, we strongly recommend you make a back up copy of all data and software contained on your device before submitting it for repair or service. This includes all contact lists, downloads (i.e. third-party software applications, games and graphics) and any other data added to your device. Franklin Wireless is not responsible for and does not guarantee restoration of any third-party software, personal information or memory data contained in, stored on, or integrated with any wireless device, whether under warranty or not, returned to Franklin Wireless authorized distributors for repair or service. To obtain repairs or replacement within the terms of this Warranty, the product should be delivered with proof of Warranty coverage (e.g. dated bill of sale), the consumer s return address, daytime phone number and/or fax number and complete description of the problem, transportation prepaid, to the Company at the address shown below or to the place of purchase for repair or replacement processing. In addition, for reference to an authorized Warranty station in your area, please call (800)959-3558 in the United States. The extent of the company s liability under this warranty is limited to the repair or replacement provided above and, in no event, shall the company s liability exceed the purchase price paid by purchaser for the product. Any implied warranties, including any implied warranty of merchant ability or fitness for a particular purpose, shall be limited to the duration of this written warranty. Any action for breach of any warranty must be brought within a period of 18 months from date of original purchase, but in no case shall the company be liable for a special consequential or incidental damages for breach of this or any other warranty, express or implied, whatsoever. The company shall not be liable for the delay in pending service under this warranty or loss of use during the time the produce is being repaired or replaced. No person or representative is authorized to assume for the Company any liability other than expressed herein in connection with the sale of this product. Some states or provinces do not allow limitations on how long an implied warranty lasts on the exclusion or limitation of incidental or consequential damage so the above limitation or exclusions may not apply to you. This Warranty gives you specific legal rights, and you may also have other rights, which vary from state to state or province to province. Franklin s Authorized Service Center Address: 6205 Lusk Blvd. San Diego, CA 92121 12
3.5 Trademarks Franklin and the logo are trademarks of Franklin Wireless. Franklin Wireless, C774, and the Franklin Wireless logo are trademarks of Franklin Wireless. Windows is a registered trademark of Microsoft Corporation. 3.6 Copyright c2013 Franklin Wireless. Franklin Wireless and the logo are trademarks of Franklin Wireless. Other marks are the property of their respective owners. 13