Fusion Voicemail Plus User Guide For Android Devices

Welcome to Fusion Voicemail Plus! Fusion Voicemail Plus User Guide For Android Devices Fusion Voicemail Plus (FVM+) is a replacement for the ordinary voicemail that you use with your cellular phone company. With FVM+ you receive your voicemail messages right on your mobile phone within seconds of the caller leaving it. To use Fusion Voicemail Plus, you simply change the voicemail call forwarding number for your mobile phone from your carrier s voicemail system to the PhoneFusion voicemail system. Instructions on how to make this change were provided to you at signup and via email. Once you have enabled call forwarding, the PhoneFusion system will take your voicemail messages and send them to your mobile phone. You will know that a voicemail has arrived when you hear the PhoneFusion announcement tone and see the new message indicator. To access FVM+, you can run the application from the icon on the application screen. Fusion Voicemail Plus is now available in French, Spanish, German and Italian!! If your Android device is set up for another language, Fusion Voicemail Plus will translate to the device s default language if it is supported, otherwise it will be in English. **IMPORTANT NOTE**FUSION VOICEMAIL PLUS IS A FREE APPLICATION, HOWEVER, YOUR CARRIER MAY CHARGE YOU TO USE SOME OF THE FEATURES REQUIRED TO MAKE THIS APPLICATION WORKS SUCH AS TEXT MESSAGING AND CONDITIONAL CALL FORWARDING. Installation and notes: 1) To install Fusion Voicemail Plus on your Android phone/device, please visit the Android Market and download the application. **Be sure that your SD card is in the phone and mounted to the device in order to properly save this application** Once downloaded, the application will appear on your notification bar. When you open the application, you will receive a message to register. Please click OK and follow the sign up instructions. You will be prompted to call into your mailbox to record your voicemail greeting. You will also be prompted to activate your conditional call forwarding. Page 1 of 13

To manually activate conditional call forwarding, simply open the application, click the MENU key, go to Settings and click Activate Fusion VM+. If you need assistance, please email support@phonefusion.com, and we ll be happy to help, or visit us online at http://support.phonefusion.com. **Please note that certain plans such as Flex Pay and family shared plans restrict the use of conditional call forwarding, therefore making Fusion Voicemail Plus incompatible with these plans.** Once your account is registered and your call forwarding has been activated, please test the application by either logging into your web account and forcing a test message to your device or calling your number from another phone and leaving yourself a message. 2) Once you ve completed the installation you will receive a Welcome Letter that will include a subscriber ID (1011********) and a unique pass code along with a link to the website where you can log into your web account. Please make sure you store this email for future reference. **Note that this user name and password cannot be changed for security purposes.** 3) You can access Fusion Voicemail Plus at any time by clicking on the icon. If the device is idle, FVM+ will also open automatically upon receiving a new voicemail message. Using Fusion Voicemail Plus: Once installed, FVM+ will notify you when a new message is received by playing the PhoneFusion new message tone and sending an SMS message to your device. This SMS message and FVM+ application will appear in your notification bar. The SMS tells the application on your phone that you have a new voicemail at which time it may be downloaded depending on your automatic download setting. Your messages will display as follows: If you have the Auto Download option set to on, FVM+ will automatically download new messages as they arrive. Messages are not downloaded when the arrow to the far right is facing down. If the arrow is facing to the right; the message was downloaded. Note: if the download is unsuccessful (usually due to temporary Internet connectivity issues), you can simply click the message at any time to reattempt the download. Each voicemail message can be up to 2 minutes in length. And you Page 2 of 13

have up to 50 MB total storage capacity online which is approximately 30 minutes Messages are color-coded as follows: Red Green Orange Marked for deletion (deleted when you empty trash). Note that if you don t empty your trash your mailbox may fill up. New (not listened to) Old (listened to) Each message shows the date and time (in your selected time zone) that the message was received, the length of the message in minutes:seconds, the phone number that left the message, the phone number the message was left for and the Caller ID name (if available) of the caller. Note that the Caller ID name is taken from your contacts on your device. If you do not have a specific caller s name added to your contacts, FVM+ will attempt to collect the caller s name from their carrier. Please note that caller s name is obtained from public sources and is subject to change. If your contact has a picture assigned to it and the caller ID received matches that contact; we now display their picture inst4ead of the voicemail icon. If the caller s name is not available; we will simply display the caller s phone number. Highlight the message you wish to listen to using the touch screen. The currently selected message will flash for ease in identifying. Application Menu Options: The following application features and settings are available, which is invoked by pressing the devices menu key. Actions: this option brings you to your Message Management Menu. We have provided additional information on this menu on the following page. Change Output: Change your audio output. We have provided additional information on the following page. Empty Trash: Once you have marked your messages to be deleted, select Empty Trash to purge your mailbox. This permanently deletes messages from your phone and your mailbox. Help: this option brings you to your Help Menu. We have provided additional information on this menu on the following page. Page 3 of 13

Settings: this option brings you to your Settings Menu. This link applies to the application and not the message. We have provided additional information on this menu on the following page. Message Management Options: The following functions are available when selecting the action icon from the main menu key. The options you have available to you only apply to the message that is highlighted. Actions: Play: Select Play to listen to the current message. If the current message has not been downloaded, selecting Play will initiate a download. Read Voicemail: If you are subscribed to one of our Voice to Text packages, you can select this option to read the voicemail. Please note you MUST subscribe to a voice to text package via your web account. There will be a charge for this service. Delete/Undelete: Select Delete to mark the message for deletion. You can delete a message in any state (New, Old, Not Downloaded). If the current message has already been selected for deletion, this menu option will read Undelete and selecting it will unmark the message for deletion and return its color to green or yellow as appropriate. Note: Messages are not permanently removed until you run the Empty Trash command. Mark as Read/Unread: Select this option to mark the current message as played or un-played as appropriate for the message. FVM+ will automatically mark messages as played when you listen to them. Forward: You can forward a message to any email address. You can also forward messages to another PhoneFusion customer s phone number. Call: Select Call to place a call to the number that left you the voicemail. Send SMS: Select Send SMS to send a text message to the number that left you the voicemail. Note that this feature only works with numbers that can receive SMS messages. The text is sent through your devices calling plan, not through PhoneFusion. Page 4 of 13

Add/ View Contact: if the person calling you is not in your phonebook. Select Add Contact to add their #. If they do exist in your phonebook; select View Contact and we will bring you to their entry in the vent you want to edit it. Voicemail Message Player: The FVM+ application will display a player when a voicemail message is playing. When the message playing; your device will not go into sleep mode. is Actions this is a shortcut to your Action Message Management Menu Close Select this to close out the player. Rewind Select the rewind < arrow to rewind the message. Pause/Play Select the pause or play the message. Fast-Forward Select the fast-forward > button to fast-forward through the message. Message Slider Bar you can drag the marker on this player throughout the message to play at a specific place. Delete When the message is done playing. A red X will appear; click on the red X and your message will be marked for deletion. Change Output: Speaker: Select this option if you want your FVM+ in speaker mode. Earpiece: Select this option if you want your FVM+ messages played through the earpiece on the phone only.. Device Default: Device default will allow the audio to play through whatever the output method the device is set to. Use this if you use Bluetooth (a2dp device) and the device will automatically play through it when it is available. Note only Bluetooth devices that you can use to listen to music will work with this feature. The application uses this setting by default. Page 5 of 13

If you wish to attach your headset simply plug it in and all audio will be defaulted to the headset. Once the headset is unplugged, your audio will default back to earpiece. Help: How to Use FVM+ (Fusion Voicemail Plus ): Gives a summary of how to use this application and what the colors of the messages indicate How FVM+ Works: Gives a summary of how the application is programmed and its functions. FAQ s: Here you will find answers to a few of the most frequently asked questions about the application. This section also provides a link to the entire list of FAQ s. What s New: This section will tell you about all of the recent updates to PhoneFusion s Voicemail Plus application. Online Support: Clicking on this option will take you directly to our support site http://support.phonefusion.com where you can review the entire Knowledgebase (FAQ s) for Fusion Voicemail Plus for Android as well as submit a trouble ticket to the dedicated support staff. About: This section list the application version. Settings: Activate /DE-activate Fusion VM+: Click on this option to activate OR de-activate your conditional call forwarding. You will need to do this to have the application begin working correctly. Or if you want voicemail go back to your carriers voicemail. Turn On/Off Auto Download (DL): Select to have FVM+ auto download messages when they are received for immediate access to your messages. Change Skin: Choose a different skin for your FVM+ application. Select from a variety of custom colors. Page 6 of 13

Display 12 or 24 hour clock: You can change the time format a voicemail message shows received. By selecting either the 12 or 24, the time will change from 12 hour (AM or PM) to 24 hour format, or in reverse. Set Password: Password protection for FVM+ application on your phone to prevent unauthorized access to your voicemails. This password is ONLY for the Phone; this does not change your web or dial-in passwords. Each time you open Fusion Voicemail Plus; you will be required to know your password. Select Set Password and the following screen will appear. IMPORTANT NOTE: We will not have access to this password because it is stored on your device. If you don t remember your password for FVM+ application you will need to delete the /data folder on the SD card. Password Set Up: Enter the password you want in the first box provided. Go to the next box and re-enter the same password. When done; select Ok. Password Hint: You are now able to set a password hint. If you enter the wrong password, the application will show you your hint. Clearing the Password: To clear the password; run the application. You will need to know the old password. Once you are validated. Select Set Passwords from your Settings option. Leave both boxes blank. Select Ok and your password will be cleared out. Or simply select clear. Enter Password: Each time you open the application. You will be required to provide the password set up. When done; select Ok. If your device keyboard is open; you will not have the option to enter your digits in the keypad. [Additional] Settings: Don t Show/Show Contact Pictures: FVM+ can display the picture you have set for a specific contact; each time you receive a voicemail from them. Select this option to disable or enable picture display. Note; FVM+ must of received their caller ID correctly in order for us to match their contact entry within your phonebook. Configure Sync Account: Add your cell phone number and the 4 digit pin code so that we can sync your web account to your device. You can also sync your other PhoneFusion One accounts to the device. Page 7 of 13

Sync Account Select sync account to have your voicemails on the web pull to the application on the device. Call into my mailbox: This will place a call to your Fusion Voicemail Plus mailbox where you can change your voicemail greeting, listen to messages and change your phone pass code if you wish to do so. Log into my web account: This will take you directly to http://members.phonefusion.com where you can log into your web account using your subscriber ID (1011********) and your pass code that was emailed to you in your Welcome letter after registration. Mark All Deleted: Marks all of your messages to be deleted. Note you will still have to purge the mailbox by emptying the trash. Mark All UnDeleted: Marks all messages as undeleted. [Additional] Features: You can now add a widget from your home screen for this application. Choose a large or small version. The widget is only available to Android users who have updated to the cupcake version. The small widget displays the number of New, Old and Deleted messages while the large widget displays the number of new messages only along with the date, time and caller ID of the last call. Log into your web account to set up personalized greetings based on caller ID. You can now add an email address where your voicemails can be sent as a wav. attachment. You can also change the mailbox notification settings. Currently Fusion Voicemail Plus is programmed to send you an email when your mailbox reaches 70% capacity. Log in and change this to 80% or 90% or disable them completely! Remember that Fusion Voicemail Plus will not take, store or deliver messages if your mailbox is full. Shortcuts: In addition to the menu functionality, you can invoke commonly-used commands with the trackball. In Message List Mode: These shortcuts function when viewing the list of received voicemail messages. Function Trackball Page 8 of 13

Scroll UP through messages Scroll DOWN through messages Mark message for deletion Undelete message Play message UP DOWN RIGHT LEFT PRESS From the main message listing screen: Touch the message you wish to select. Touch the play button to listen to the message. (left hand side of screen) Drag from left to right on the message line to select the message to be deleted. Drag from right to left to unselect the message to be deleted. Touch and hold message to have the Tap and Hold menu pop up. You can drag the list up and down by touching the screen and moving up or down. Note that this does not change the active selection, only what is displayed. Page 9 of 13

Tap and Hold Menu: Play Delete (if the message is not marked to be deleted) Undelete (if message is marked to be deleted) Mark as Un-Played (if the message has been played) Mark as Played (if the message is new) Return Call Send SMS Removing Fusion Voicemail Plus from your Android Device. If you have decided that FVM+ is not for you and would like to go back to your original carriers Voicemail; follow these instructions.!!!!! Important Note: once your FVM+ account is cancelled, all messages and programming we have stored on our systems will be deleted forever and permanently erased. If you have messages you need to listen to; you can retrieve them online. Visit http://fvmplus.phonefusion.com and enter your login and password. Your login username begins with (1011) or you can use your 10 digit cell phone number. Your password is your 4 digit code. If you don t have your password; use the forgot password link to retrieve it. In order to cancel your PhoneFusion Voicemail Plus account you need to do 3 things. 1) Change you Phone settings in order to stop your Busy/No Answer calls from being sent to PhoneFusion 2) Cancel your account online with PhoneFusion 3) Remove our application from your device. Please follow the steps below in order to complete the full cancellation process. 1) If you still have the application installed on your device, simply got to Menu-> Settings -> Deactivate FVM+ to disable the call forwarding. If you have already removed the application, Contact your carrier and ask them to REMOVE the (813) 200-0200 telephone number on your account for conditional call forwarding and for busy no answer calls and to reset it to your carriers standard voicemail settings 2) Log in to your account at http://fvmplus.phonefusion.com and select My Account ->Rate Plan -> Cancel Account 3) Use add/remove programs to delete our application from your mobile device. Page 10 of 13

Please note:- You MUST complete all 3 steps above in order to restore your phone service. Failure to do so may result in you receiving text messages from our systems and missed messages. FAQs Q. I didn t get the SMS for the download link for the Android version of FVM+. A. If you have already registered online; please visit the Android Market to download the application. If you have not registered; you can get the download link by 1.) Visiting our Fusion Voicemail Plus website at http://www.fusionvoicemailplus.com or 2.) Install the application using the Android Market option within your device. Please follow the directions during setup to ensure proper installation. Q. How do I register my Fusion Voicemail Plus application on my Android device? A. You can now register in two ways. 1.) Visit our Fusion Voicemail Plus website at http://www.fusionvoicemailplus.com or 2.) Install the application using the Android Market option within your device. Please follow the directions during setup to ensure proper installation. Q. I already have an account with you for my Windows Mobile or Blackberry phone and have changed to an Android device. Do I have to re-register? A. No. If you have already signed up with us previously, you will not be able to register again. Please visit the Android Market to download the application and then log into your PhoneFusion web account and click on Voicemail Plus Destinations. As long as the phone number has remained the same; you can simply change the O/S selected from either Windows Mobile or Blackberry to Android. Q. How do I set my Call Forwarding? A. Simply open the application, click on Menu -> Settings -> Activate Fusion VM+ If this does not work for you or you receive an error code,you may need to contact your carrier and ask them for instructions on setting conditional call forwarding for no answer/busy calls. The forwarding number is 813-200-0200. Q. I am trying to set my conditional call forwarding but I receive an error message stating unable to communicate with network. A. Please contact your carrier. Page 11 of 13

Q. How do I change my Voicemail Greeting? A. Please dial 1-813-200-0200 from your device and our system will ask you for your password. You can then follow the prompts for recording your greeting. If you are prompted to enter your subscriber ID, please enter your 1011******** Fusion VM+ account number or your mobile phone number. Once you are validated as an active subscriber; press the * key to access your Phone Administrative options. You will be asked for your password. Follow the prompts. Q. Can I stop the text messages that are sent to my Android device when I get a new message? The message looks like this: PFVM00000900000000000000. And why are they all in a single thread instead of individual messages? A. Unfortunately, there is a design limitation in the Android OS and there is nothing we can do to stop these text messages in their current format, as this is a Google restriction within the OS. A minor rework on processing text messages was recently done. The application still requires a text message to be sent for each voicemail message received but now the text message is automatically deleted. Note: your notification bar will show a text message was received but when you go to retrieve it; the text message will not be available. We cannot automatically clear out your notification bar. Q. If my mailbox fills up, will you start deleting messages or do I need to do it myself? A. We do not automatically clean up messages for you. You must manage your messages yourself. If your mailbox is full; the new messages received will NOT be saved. The application will show a message received but when you try to retrieve it; the message will show up as Unable to download. No message on server. If you reach your limit (50mb for free customers), you need to manually delete your messages to make room for new ones. You can log online at http://fvmplus.phonefusion.com or use your message management menu options to delete your messages. Q. You ask for access to my phone book and sound settings. Does that mean you have access to my user data and store it somewhere? A. We ask for access to your phone book and sound settings to get our application to work properly. We do not store any user data from the phone book, nor do we store the voicemails once deleted by the user. This means that we can NEVER recover a voicemail if someone accidentally deletes one. Q. Will I be charged for using Fusion Voicemail Plus? A. PhoneFusion will not issue a charge for using our application; however, depending on your carrier and calling plan, charges for conditional call forwarding and text messages may occur. Page 12 of 13

Q. I set my password on the device and each time I open FVM+; it asks me to enter it. I don t remember it. What do I do? A. We will not have access to this password because it is stored on your device. If you don t remember your password for FVM+ application you will need to delete the /data folder on the SD card. Q. Can I change the amount of rings before Voicemail picks up? A. Yes, you can use the following code to change the amount of rings it takes for a call to go to voicemail. To set it to 6 rings enter the following code **61*8132000200**30# and then press the green call button 5 rings enter **61*8132000200**25# and then press the green call button 4 rings enter **61*8132000200**20# and then press the green call button Once this code is entered; you will see the following text: MMI code started, then you will get a response that call forwarding registration was successful. NOTE: If you have deactivated the FVM+ application and then enter the code:; the only forwarding this code changes is 'Forward when unanswered'. Make sure FVM+ application is activated and then enter the code. Page 13 of 13