UniPrint Administrator s Guide

UniPrint Administrator s Guide UniPrint Version 7.0 Released: February 2011 Revised: 12 September 2012 2:49 pm

ii UniPrint Version 7.0 Copyright Notice UniPrint, a division of ACCEO Solutions, Inc. and its affiliates, makes no representations or warranties with respect to the contents or use of this publication. UniPrint, a division of ACCEO Solutions, Inc. specially disclaims any expressed or implied warranties, merchantability or fitness for any particular purpose. UniPrint, a division of ACCEO Solutions, Inc. reserves the right to make any changes in specifications and other information contained in this publication without prior notice and without obligation to notify any person or entity of such revisions or changes. Copyright 1999-2011 UniPrint, a division of ACCEO Solutions, Inc. All rights reserved. Information in this document is subject to change without notice. Companies, names and data used in examples herein are fictitious unless otherwise noted. Other than printing one copy for personal use, no part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purposes, without the expressed written consent of: UniPrint, a division of ACCEO Solutions, Inc. 1 Eva Road, Suite 309 Toronto, Ontario Canada M9C 4Z5 (416) 503-9800 Toll Free: (866) 488-3188 (North America only) www.uniprint.net Trademark Acknowledgements UniPrint is a trademark of UniPrint, a division of ACCEO Solutions, Inc. United States Patent No. 7,064,856. Microsoft, Windows, Windows 2003/2008, Windows XP, Vista, Windows 7, Microsoft Access, Microsoft Word, Remote Desktop Protocol (RDP), ASP.NET and Active Directory are either registered trademarks or trademarks of Microsoft Corporation. Citrix, MetaFrame, Presentation Server, XenApp and ICA (Independent Computing Architecture) are registered trademarks or trademarks of Citrix Systems. Adobe, Acrobat, Reader are registered trademarks of Adobe Systems Inc. All other trademarks and registered trademarks are the property of their owners.

iii Document Revision History Date April 7, 2010 August 9, 2010 November 3, 2010 February 22, 2011 September 12, 2012 Notes First release. Added UniPrint Suite 7.0.1 features and updated screen shots. Revised description and instructions for double-sided printing, formerly known as duplex mode. Revised description and instructions for font replication plug-in. Added installation, removal, configuration and usage information on UniPrint PrintPAL 7.0. Added UniPrint Suite 7.0.2 features and updated screen shots. Added description and instructions for detailed license usage snapshot. Added installation and configuration information for installing UniPrint Gateway Edition in both Windows Server 2003 and 2008 failover cluster. Added UniPrint Suite 7.0.3 features and updated screen shots. Added instructions for disabling Windows printer mapping on the terminal server. Added descriptions for new components and driver updates. Updated with changes to parent company name.

iv UniPrint Version 7.0

v Table of Contents Introduction... 1 What s New in 7.0.3?...2 UniPrint Server... 2 Redesigned UniPrint Management Console... 2 Improved Licensing Scheme... 2 UniPrint Gateway Edition... 2 Support for Thin Client USB Printers... 2 Improved Printer Properties Support... 2 Font Replication... 2 Support for Secure Printing... 2 Support for Advanced Printer Functions... 2 UniPrint PrintPAL... 3 Installing & Removing UniPrint... 5 Planning Your UniPrint Installation... 5 Minimum System Requirements... 5 UniPrint Spool Server... 5 UniPrint Print Server... 5 UniPrint Server... 6 Recommended Installation Order... 6 Rich-client Solution... 6 Thin Client & Combined Thin and Rich-client Solution... 6 Cluster Environment... 7 Disabling Client Printer Mapping on the Terminal Server... 7 Installing UniPrint Spool Server... 9 Installing UniPrint Spool Server from the Command Line...11 Syntax...11 /q...11 INSTALLDIR...11 Installing UniPrint Print Server...12 Installing UniPrint Print Server from the Command Line...14 Syntax...14 /q...14 INSTALLDIR...14 UP_SETTING_ SPOOLIP...14 Installing UniPrint Server...14 Installing UniPrint Server from the Command Line...16 Syntax...16 /q...16 INSTALLDIR...17 RUN_PRINTPAL...17 UP_SETTING_ SPOOLIP...17 UP_SETTING_ PAPERSIZE=n...17 UP_SETTING_ UNIPRINT_AS_ DEFAULT...17 UP_SETTING_ GPO...18 UP_SETTING_ LOGLEVEL=n...18 UP_SETTING_ PASSTHROUGH=n...18

vi UniPrint Version 7.0 Installing UniPrint through Active Directory... 18 Obtaining and Applying a UniPrint License... 20 Obtaining a UniPrint License... 20 Applying a UniPrint License... 22 Removing UniPrint... 22 Removing UniPrint Server... 23 Removing UniPrint Print Server... 23 Removing UniPrint Spool Server... 23 UniPrint Gateway in a Failover Cluster... 25 Planning your UniPrint Spool Server Installation for a Failover Cluster... 25 Minimum System Requirements... 25 Installing UniPrint Spool Server on a Windows 2003 Cluster Node... 25 Configuring UniPrint Spool Server Cluster Resources in Windows 2003... 26 Creating a Spooler Resource... 26 Creating a UniPrint Routing Service Resource... 27 Creating a UniPrint Control Service Resource... 28 Installing UniPrint Spool Server on a Windows 2008 Cluster Node... 29 Configuring UniPrint Spool Server Cluster Resources in Windows 2008... 30 Adding the Print Server Role... 30 Adding & Configuring the Print Server Service... 30 Adding & Configuring UniPrint Control Service Resource... 32 Adding & Configuring UniPrint Routing Service Resource... 32 Planning your UniPrint Print Server Installation for a Failover Cluster... 33 Minimum System Requirements... 34 Installing UniPrint Print Server on a Windows 2003 Cluster Node... 34 Configuring UniPrint Print Server Cluster Resources in Windows 2003... 35 Creating a Spooler Resource... 35 Creating a UniPrint Control Service Resource... 36 Installing UniPrint Print Server on a Windows 2008 Cluster Node... 36 Configuring UniPrint Print Server Cluster Resources in Windows 2008... 37 Adding the Print Server Role... 37 Adding & Configuring the Print Server Service... 38 Adding & Configuring UniPrint Control Service Resource... 39 Installing Printers on the UniPrint Print Server in a Windows 2008 Failover Cluster... 40 Upgrading to UniPrint 7.0... 43 Planning your UniPrint Upgrade... 43 Recommended Upgrade Procedure... 43 Minimum System Requirements... 44 UniPrint Spool Server... 44 UniPrint Print Server... 44 UniPrint Server... 44 Upgrading UniPrint Spool Server... 45 Upgrading UniPrint Server... 47 Upgrading UniPrint Print Server... 48 Upgrading and Applying Your UniPrint License... 50 UniPrint Tools and Utilities... 53

UniPrint Management Console...53 Console Home...54 Detailed View of License Usage...55 Save Detailed License Usage Snapshot To File...56 Copy Detailed License Usage Snapshot to the Clipboard...56 Properties & Settings > Printers...57 Changing Printer(s) Properties...58 Page size...60 To define a custom form on the application (Citrix/RDS) server:...60 To use the Custom paper size during a user session:...61 Resolution...61 Orientation...61 Dimensions (mm)...61 Physical Margins (mm)...61 Paper Source...62 Double sided printing...62 Auto Center...62 Fit to page...62 Resizing...62 Postscript emulation...63 Font options...63 Color options...64 Black and White compression...64 Color image compression...64 Adding a Gateway printer...65 Adding a Lexmark/HP FTP Printer...65 Deleting a Printer...66 Changing Publishing Options...66 Convert a Printer Instance into a Thin-client printer...68 Properties & Settings > Components...69 PrintPAL Server...70 UniPrint Control Service...70 Edit UniPrint Spool Server Connection Information...71 Printing Fault Tolerance...71 UniPrint Printer Driver...71 UniPrint Session Application...71 To Ensure Only Gateway Licenses Are Utilized...72 Connected node management plug-in...72 Font replication plug-in...73 Enable Font Replication...73 vii

viii UniPrint Version 7.0 Font request processor... 73 FTP print job processor... 74 License manager plug-in... 74 License request processor... 74 Log file maintenance plug-in... 74 Node identification plug-in... 74 Node request processor... 74 Printer creation processor... 75 Printer lookup optimization plug-in... 75 Printer discovery plug-in... 75 Print job processor... 75 Process delegation plug-in... 76 Quorum synchronization plug-in... 76 Remote Console query processor... 76 Thin-client printer (USB) request processor... 76 Thin-client printer management plug-in... 76 Thin-client print job processor... 76 UniPrint driver install plug-in... 77 UniPrint printer install plug-in... 77 UniPrint spool server 64-bit layer plug-in... 77 UniPrint spool service discovery plug-in... 77 UniPrint Routing Service... 77 Discovery mode... 77 Production mode... 78 Properties & Settings > Policies... 78 User policy... 78 Machine policy... 78 User settings... 78 Machine settings... 79 Network Connections > Sessions (UniPrint Server only)... 79 Protocol... 79 Pass-Through... 80 Logon Options... 80 Set UniPrint as default printer... 80 Delete leftover print jobs... 80 Run PrintPAL... 80 Optional Features... 80 Enable Email... 80 Mail server address... 80 Sender email address... 80 Mail server requires authentication... 80 E-mailing print jobs in user sessions... 80 Enable Save... 82 Save to user s Documents... 82 Save to other location... 82 Saving Print Jobs in User Sessions... 82

ix Network Connections > Services...84 UniPrint Control Service...84 Connected node management plug-in...84 License manager plug-in...84 Print job processor...84 Thin-client printer management plug-in...84 UniPrint Remote Console Listener...84 UniPrint Routing Service...85 Configuring UniPrint Using Administrative Templates in Windows...85 Loading a Classic Administrative Template...85 Loading and Configuring an Administrative Template in Windows Vista or later...86 UniPrint PrintPAL...88 Planning your UniPrint PrintPAL Configuration...88 PrintPAL on the UniPrint Management Console...89 Group Map...90 Objects Mapped To The Group...90 Printers Mapped To The Group...90 Objects Available For Mapping...90 Buttons...91 Configuring PrintPAL Settings...91 Creating Groups...93 Mapping Network Objects to Groups...94 Adding an IP Range of Objects...95 Adding A Device...96 Mapping Printers to Groups...97 Setting Default Printers...98 Testing PrintPAL Mappings...98 Testing By Device Name, IP Address or User Name...99 Testing A Current Session...99 Using PrintPAL Client...101 Add Printer...101 Session Info...102 Refresh...103 Exit...103 Printer Profiler...103 To Create a New Printer Profile...104 To Edit an Existing Printer Profile...106 To Delete a Profile...106 Using Printer Profiles...107 To Enable Secure Print...108 To Disable Secure Print...108 Using Secure Print...108 UniPrint Adobe Plug-in...109 Installing the UniPrint Plug-in for Acrobat...110 Printing from Acrobat or Reader to UniPrint...110 Replacing the Print function with Print to UniPrint...111 Upgrading the UniPrint Plug-in for Acrobat...112 Troubleshooting... 113

x UniPrint Version 7.0 Citrix Issues... 113 Citrix Seamless Application Sessions not terminating when an application is closed... 113 Third-party Printer Driver Issues... 113 Some third-party printer drivers may exhibit sporadic behavior... 113 Contact and Support...115 UniPrint Support... 115 North America... 115 Europe, Middle East and Africa... 115 E-mail... 115 Office Location... 115 Address... 115 Paper Sizes...117

CHAPTER 1 UniPrint Version 7.0 Introduction Introduction The UniPrint Suite is a comprehensive printing solution for Server-based Computing (SbC) and virtualized desktop environments. UniPrint offers a printing solution that provides end users with the flexibility to print to any type of device from a Citrix and/or Remote Desktop Services (formerly known as Terminal Services) session with the additional benefits of Portable Document Format (PDF). With UniPrint, printing to network or local printers, USB printers or even specialized devices, is all performed by a single Universal Printer Driver, eliminating extra configuration and confusing options for end users. The basic UniPrint solution (UniPrint Server) supports both RDS and Citrix architectures but there is also a solution designed for RDS only. UniPrint also has three other printing solutions: Gateway Edition, VDI Edition and Host Edition. These editions provide the functionality of UniPrint to support thin and remote clients, Virtual Desktop Infrastructure and mixed host system- Windows environment printing. This Administrator s Guide is a reference manual for the following UniPrint products: UniPrint Server UniPrint Terminal Server Edition (TSE) UniPrint Gateway Edition UniPrint Gateway TSE UniPrint VDI Edition UniPrint VDI Edition with Thin Client Support UniPrint Server, Terminal Server Edition and VDI Edition all follow the same installation instructions. For UniPrint Gateway TSE and UniPrint VDI with Thin Client Support follow the same installation procedures as UniPrint Gateway Edition.

2 UniPrint Version 7.0 What s New in 7.0.3? UniPrint Server Redesigned UniPrint Management Console Improved Licensing Scheme The UniPrint Management Console has been redesigned to improve efficiency and usability, making it more intuitive to use and configure UniPrint components on remote servers as well as the local server. Licenses can also be managed from any server. Debugging options have been moved to the Components screen, under Properties & Settings. UniPrint is still licensed per application server, however, applying a different license file on each individual application server is no longer required. UniPrint now utilizes a license server component that is installed on one of the UniPrint Spool Servers and the license file is applied to this designated license server. Network administrators also have the ability to monitor and track license usage in real time. The ability to view and save a detailed snapshot of license usage has also been added. UniPrint Gateway Edition Support for Thin Client USB Printers Improved Printer Properties Support Font Replication Support for Secure Printing Support for Advanced Printer Functions Extending the support for thin-client devices running Windows XPe/ Embedded Standard, UniPrint now also supports USB printers attached to thin-client devices running Windows CE/Embedded CE. For printer properties like paper tray, forms and resolution, the actual printer property value is now imported from the native printer driver. Font replication is a new functionality that further reduces print job size, improves overall printing speed and reduces bandwidth consumption. Once a day at a pre scheduled time UniPrint queries all application servers for newly installed fonts and replicates them to all print servers. This feature creates a smaller print job and improves the overall printing speed and print job quality. Additionally, fonts can be replicated on demand. UniPrint now supports HP printers with secure printing capability where print jobs are not printed until users enter their PIN codes at the physical printer. Currently, the following printer drivers are supported: HP Universal Printing PCL 5, HP Universal Printing PCL 5 (v 5.0 or later), HP Universal Printing PCL 6, HP Universal Printing PCL 6 (v 5.0 or later), HP Universal Printing PS and HP Universal Printing PS (v 5.0 or later). Network administrators can now create unique printer profiles with different combinations of advanced printer functionality (such as stapling, hole punching, binding, etc.) enabled according to users specific printer requirements.

Chapter 1: Introduction 3 UniPrint PrintPAL UniPrint PrintPAL 7.0 has been integrated into this latest version. PrintPAL is a network object-to-printer mapping utility that provides a simple user interface that enables network administrators to control or restrict which Gateway printers a user can access during their application server session.

4 UniPrint Version 7.0

CHAPTER 2 UniPrint Version 7.0 Installing & Removing UniPrint Installing & Removing UniPrint UniPrint Server and UniPrint TSE support rich clients. When a user prints using the UniPrint printer driver, a PDF document is created and sent to the connected client using Citrix ICA or Microsoft RDP virtual channel technology. The UniPrint Client that is installed on the end user s machine spools the PDF print job using client-side printer drivers. UniPrint Gateway Edition, UniPrint Gateway TSE and UniPrint VDI Edition support both rich and thin clients. With thin clients, when a user prints using the UniPrint printer driver, a PDF document is created and sent to the UniPrint Spool Server which then routes the print job to the appropriate UniPrint Print Server. There are three main components that make up UniPrint 7.0: UniPrint Spool Server UniPrint Print Server UniPrint Server Planning Your UniPrint Installation Minimum System Requirements To ensure the installation of UniPrint Version 7.0 is successful, ensure that your system meets the minimum system requirements. NOTE Microsoft Windows Installer 3.1 or later is required for all UniPrint installation packages and can be downloaded from www.microsoft.com. UniPrint Spool Server UniPrint Print Server UniPrint Spool Server requires.net Framework 2.0 or later and one of the following: Microsoft Windows Server 2003. Microsoft Windows Server 2008. UniPrint Print Server requires.net Framework 2.0 or later and one of the following: Microsoft Windows XP Professional.

6 UniPrint Version 7.0 Microsoft Windows Vista. Microsoft Windows 7. Microsoft Windows Server 2003. Microsoft Windows Server 2008. UniPrint Server UniPrint Server requires.net Framework 2.0 or later and one of the following: Microsoft Windows Server 2003 with Terminal Services installed in Application Server Mode. Microsoft Windows Server 2008 with Terminal Services role installed. Recommended Installation Order For UniPrint VDI, UniPrint Server is installed on each virtual desktop image with.net Framework 2.0 or later and one of the following software requirements: Microsoft Windows XP Professional. Microsoft Windows Vista. Microsoft Windows 7. Rich-client Solution For rich-client support, UniPrint Server, TSE and VDI consists of three required components and the recommended installation order is as follows: 1. UniPrint Spool Server (one is designated as the license server). See Installing UniPrint Spool Server on page 9 for detailed instructions. 2. Ensure that client printer mapping is disabled on the terminal server before installing UniPrint Server. See Disabling Client Printer Mapping on the Terminal Server on page 7 for instructions. 3. UniPrint Server. See Installing UniPrint Server on page 14 for instructions. 4. UniPrint Client. Refer to the UniPrint Client Administrator s Guide included in the UniPrint Client download package for information on installing and configuring UniPrint Client. In this solution, the UniPrint Spool Server acts as a license server and validates UniPrint licenses when each UniPrint Server machine connects. Thin Client & Combined Thin and Rich-client Solution For environments where only thin clients or both types of clients exist, UniPrint Gateway, UniPrint Gateway TSE and UniPrint VDI with Thin Client Support can be utilized. The recommended installation order is as follows:

Chapter 2: Installing & Removing UniPrint 7 Cluster Environment 1. UniPrint Spool Server (NOTE: Only one is designated as the license server and only one can have PrintPAL Server installed. The license server component and PrintPAL Server do not need to be installed on the same UniPrint Spool Server appliance.) See Installing UniPrint Spool Server on page 9. 2. UniPrint Print Server. See Installing UniPrint Print Server on page 12 for detailed instructions. 3. Ensure that client printer mapping is disabled on the terminal server before installing UniPrint Server. See Disabling Client Printer Mapping on the Terminal Server on page 7 for instructions. 4. UniPrint Server. See Installing UniPrint Server on page 14 for instructions. In this scenario, UniPrint Spool Server acts not only as a license server but also as a relay between the UniPrint Print Server and UniPrint Server machines. When the UniPrint Print Server and UniPrint Server components start, they immediately try to establish a connection with the UniPrint Spool Server. If you are upgrading to UniPrint 7.0 from UniPrint 6.1.5, see Planning your UniPrint Upgrade on page 43 for detailed upgrade planning and installation instructions. UniPrint Gateway Edition supports full redundancy by enabling clustering of its Spool Server and Print Server as separate clusters with Windows. For installation guidelines on installing UniPrint Gateway in a cluster environment, see Chapter 3: UniPrint Gateway in a Failover Cluster on page 25. Disabling Client Printer Mapping on the Terminal Server It is highly recommended that client printer mapping be disabled prior to installing UniPrint. The following instructions assume that the terminal server role has been added to Windows Server 2008. 1. Click Start, point to Administrative Tools and then click Server Manager. 2. In the console tree, expand Roles and then Terminal Services. 3. Click Terminal Services Configuration.

8 UniPrint Version 7.0 4. Under Connections, right-click RDP-Tcp and then select Properties. 5. Click the Client Settings tab. 6. Under Redirection, select Windows Printer and Default to main client printer to disable these options. 7. Click Apply and then click OK.

Chapter 2: Installing & Removing UniPrint 9 Installing UniPrint Spool Server UniPrint Spool Server is the first UniPrint component to be installed in all scenarios. The UniPrint Spool Server acts as a license server and validates UniPrint licenses when each of the UniPrint Server machines connects. In a UniPrint Gateway environment, the UniPrint Spool Server also acts as a print job router and print queues are shared from the UniPrint Spool Server to user sessions on the application server. By installing the UniPrint Spool Server first, connectivity can be verified among the remaining components (UniPrint Server and UniPrint Print Server). Non-interactive command line installation of UniPrint Spool Server is available. For command line installation instructions, see Installing UniPrint Spool Server from the Command Line on page 11. The following instructions assume that you are installing on Windows Server 2008. If you are installing on another platform, you will need to adjust the steps to account for any interface differences. Consult the product documentation for your operating system. NOTE When installing UniPrint Spool Server on Windows 2008 or later with UAC enabled and you are not logged in as an administrator, run the bootstrap, Setup.exe. 1. Log on to the server with administrative rights. 2. Run the installation program UPSpoolServer703.msi or Setup.exe.

10 UniPrint Version 7.0 3. If running Setup.exe with UAC enabled, the User Account Control dialog box will appear. Click Yes to continue. 4. In the UniPrint Spool Server 7.0.3 Installation dialog box, click Next. 5. In the License Agreement dialog box, click I accept the license agreement and then click Next to proceed with the installation. 6. In the Destination Folder dialog box, click Next to accept the default location for the UniPrint Spool Server program files. Click Browse to change the default location. 7. In the Select Features dialog box, click Next to install the License Server on this machine. If you don t want to designate this machine as the License Server, click beside License Server and then click install it, click. For PrintPAL, if you choose not to beside PrintPAL Server and then click. PrintPAL can be installed later by changing the installation through Programs and Features. NOTE PrintPAL is only operational in a UniPrint Gateway environment. If you are installing UniPrint Server, UniPrint TSE or UniPrint VDI Edition, do not install PrintPAL Server. Only one UniPrint Spool Server needs to have PrintPAL Server installed.

Chapter 2: Installing & Removing UniPrint 11 8. In the Ready to Install the Application dialog box, click Install to begin the installation. UniPrint Setup will now copy files to your hard disk drive. 9. Click Finish to complete the installation. 10. Click Start, point to All Programs, click UniPrint Suite, and then click UniPrint Management Console. 11. The top banner displays the host name and IP address of the Spool Server. 12. Record the IP Address of the Spool Server. This information is required when installing the other UniPrint components. 13. Click Start, point to Administrative Tools and then click Services. Check that the following services have been created and are started: UniPrint Control Service UniPrint Routing Service Installing UniPrint Spool Server from the Command Line Command line installation is available for UPSpoolServer703.msi with the following options: NOTE If UAC is enabled, msiexec.exe must be run as an administrator. To run a command line as an administrator do the following: 1. Click Start and then click All Programs. Click Accessories. 2. Right-click Command Prompt and select Run as administrator. Syntax msiexec /q /i c:\upspoolserver703.msi [INSTALLDIR = path ] /q Function: Runs the Setup in silent mode (no user intervention required). Remarks: Must be used with the /i Windows Installer parameter. If no additional parameters are passed, default values will be used. Example: msiexec /q /i C:\UPSpoolServer703.msi INSTALLDIR Function: Specifies a custom installation path for the UniPrint Spool Server program files. Remarks: The full path specified must be enclosed in double quotation marks ( ) if spaces exist in the path. Example: msiexec /q /i C:\UPSpoolServer703.msi INSTALLDIR= C:\Program Files\UniPrint\SpoolServer

12 UniPrint Version 7.0 Installing UniPrint Print Server In a UniPrint Gateway, Gateway TSE and VDI environment, UniPrint Print Server is the second UniPrint component to be installed. UniPrint Print Server is responsible for rendering print jobs and directing them to the appropriate printer. In enterprises where users are located in different geographic regions or where printing requirements vary greatly from branch office to branch office, UniPrint Print Servers should be stationed remotely. Deploying multiple UniPrint Print Servers has several advantages: It distributes the printing workload between remote locations. It accommodates differences in regional printing environments. It reduces bandwidth consumption by transferring compressed PDF files instead of raw data files across the network. Some Lexmark/HP printer models have the capability to interpret PDF files directly without rendering print jobs into raw data files. These printers are considered UniPrint-ready and when defined on the UniPrint Spool Server, each printer acts as its own UniPrint Print Server. Deploying multiple UniPrint-ready Lexmark/HP printers has the following advantages: It reduces overall bandwidth consumption from server to printer. It can accept PDF print jobs directly without the need for a separate print server or native printer driver. For a list of UniPrint-ready Lexmark/HP printers, visit the UniPrint Web site www.uniprint.net. Before installing UniPrint Print Server, ensure that your server meets the minimum system requirements. NOTE When installing UniPrint Print Server on Windows Vista or later with UAC enabled and you are not logged in as an administrator, run the bootstrap, Setup.exe. For non-interactive command line installation instructions, see Installing UniPrint Print Server from the Command Line on page 14. 1. Log on to the server with administrative rights. 2. Run the installation program UPPrintServer703.msi or Setup.exe.

Chapter 2: Installing & Removing UniPrint 13 3. If running Setup.exe with UAC enabled, the User Account Control dialog box will appear. Click Yes to continue. 4. In the UniPrint Print Server 7.0.3 Installation dialog box, click Next. 5. In the License Agreement dialog box, click I accept the license agreement and then click Next to proceed with the installation. 6. In the Destination Folder dialog box, click Next to accept the default location for the UniPrint Print Server program files. Click Browse to change the default location. 7. In the Spool Server Configuration dialog box, enter the IP Address of the UniPrint Spool Server or click Auto Locate to run an auto-discovery function to find an already installed and running UniPrint Spool Server. NOTE: If using the Auto Locate function in an environment where there are multiple UniPrint Spool Servers, ensure that the IP address located is that of the intended UniPrint Spool Server before proceeding. Click Next to continue. 8. In the Ready to Install the Application dialog box, click Install to begin installing UniPrint Print Server. UniPrint Setup will now copy files to your hard disk drive. 9. Click Finish to complete the installation. 10. Click Start, point to Administrative Tools and then click Services. Ensure that the UniPrint Control Service has been created and started.

14 UniPrint Version 7.0 Installing UniPrint Print Server from the Command Line Command line installation is available for UPPrintServer703.msi with the following options: NOTE If UAC is enabled, msiexec.exe must be run as an administrator. To run a command line as an administrator do the following: 1. Click Start and then click All Programs. Click Accessories. 2. Right-click Command Prompt and select Run as administrator. Syntax msiexec /q /i C:\UPPrintServer703.msi [INSTALLDIR = path ] [UP_SETTING_SPOOLIP=nnn.nnn.nnn.nnn:ppppp] /q Function: Runs the Setup in silent mode (no user intervention required). Remarks: Must be used with the /i Windows Installer parameter. If no additional parameters are passed, default values will be used. Example: msiexec /q /i C:\UPPrintServer703.msi INSTALLDIR UP_SETTING_ SPOOLIP Function: Specifies the full custom installation path for the UniPrint Print Server program files. Remarks: The full path specified must be enclosed in double quotation marks ( ) if spaces exist in the path. Example: msiexec /q /i C:\UPPrintServer703.msi INSTALLDIR= C:\Program Files\UniPrint\PrintServer Function: Specifies the IP Address and port number of the UniPrint Spool Server. To install UniPrint Spool Server with the default port number, 999, just type in the IP address without the colon (:) and leave the port number blank. Example: msiexec /q /i C:\UPPrintServer703.msi UP_SETTING_SPOOLIP=192.0.2.100:123 Installing UniPrint Server UniPrint Server consists of the Universal Printer Driver (UniPrint) responsible for rendering server-based print jobs as PDF compatible files. This component is installed on an application server. For UniPrint VDI, UniPrint Server is installed on the virtual desktop image. Before starting, ensure that you have recorded the IP address of the UniPrint Spool Server.

Chapter 2: Installing & Removing UniPrint 15 In UniPrint Gateway and Gateway TSE environments, it is recommended that UniPrint Server NOT be installed on the same machine as UniPrint Spool Server and UniPrint Print Server. NOTE When installing UniPrint Server on Windows Vista or later with UAC enabled and you are not logged in as an administrator, run the bootstrap, Setup.exe. For non-interactive command line installation instructions, see Installing UniPrint Server from the Command Line on page 16. 1. Log on to the Citrix/RDS/virtual desktop image with administrative rights. 2. Run the installation program UPServer703.msi or Setup.exe. 3. If running Setup.exe with UAC enabled, the User Account Control dialog box will appear. Click Yes to continue. 4. In the UniPrint Server 7.0.3 Installation dialog box, click Next. 5. In the License Agreement dialog box, click I accept the license agreement and then click Next. 6. In the Destination Folder dialog box, click Next to accept the default location for the UniPrint Server program files and to install the Adobe Plug-in. Click Browse to change the default location. If you

16 UniPrint Version 7.0 don t want to install the Adobe plug-in, clear the Install Adobe plug-in check box. 7. In the Spool Server Configuration dialog box, enter the IP Address of the UniPrint Spool Server or click Auto Locate to run an auto-discovery function to find an already installed and running UniPrint Spool Server. NOTE: If using the Auto Locate function in an environment where there are multiple UniPrint Spool Servers, ensure that the IP address located is that of the intended UniPrint Spool Server before proceeding. Click Next to continue. 8. In the Ready to Install the Application dialog box, click Install. UniPrint Setup will now copy files to your hard disk drive. 9. Click Finish to complete the installation. 10. Click Start, point to Administrative Tools and then click Services. Check that the UniPrint Control Service has been created and started. 11. Click Start, point to Settings and then click Printers and Faxes. Confirm that the UniPrint printer exists and the status is set to Ready. Installing UniPrint Server from the Command Line Command line installation is available for UPServer703.msi with the following options: NOTE If UAC is enabled, msiexec.exe must be run as an administrator. To run a command line as an administrator do the following: 1. Click Start and then click All Programs. Click Accessories. 2. Right-click Command Prompt and select Run as administrator. Syntax msiexec /q /i C:\UPServer703.msi [INSTALLDIR= path ] [RUN_PRINTPAL={0 1}] [UP_SETTING_SPOOLIP=nnn.nnn.nnn.nnn:ppppp] [UP_SETTING_PAPERSIZE=n] [UP_SETTING_UNIPRINT_AS_DEFAULT={0 1}] [UP_SETTING_GPO={M U S D}] [UP_SETTING_LOGLEVEL=n] [UP_SETTING_PASSTHROUGH=n] /q Function: Runs the Setup in silent mode (no user intervention required).

Chapter 2: Installing & Removing UniPrint 17 Remarks: Must be used with the /i Windows Installer parameter. If no additional parameters are passed, default values will be used. Example: msiexec /q /i C:\UPServer703.msi INSTALLDIR RUN_PRINTPAL UP_SETTING_ SPOOLIP UP_SETTING_ PAPERSIZE=n UP_SETTING_ UNIPRINT_AS_ DEFAULT Function: Specifies a custom installation path for the UniPrint Server program files. Remarks: The path specified must be enclosed in double quotation marks ( ) if spaces exist in the path. Example: msiexec /q /i C:\UPServer703.msi INSTALLDIR= C:\Program Files\UniPrint\Server Function: Enables or disables the Run PrintPAL option under Logon options in the Sessions screen of the UniPrint Management Console. Remarks: If enabled, the PrintPAL Client will automatically launch when a session is started. Default is 0(Disabled). Example: msiexec /q /i C:\UPServer703.msi RUN_PRINTPAL=1 Function: Specifies the IP Address and port number of the UniPrint Spool Server. To install UniPrint Spool Server with the default port number, 999, just type in the IP address without the colon (:) and leave the port number blank. Remarks: If a valid IP address is provided, Gateway Mode will be enabled in the UniPrint Server installation. Example: msiexec /q /i C:\UPServer703.msi UP_SETTING_SPOOLIP=192.0.2.100:123 Function: Specifies the default paper size for the UniPrint printer. Remarks: Alternatively, this option can be set through the UniPrint Management Console after installation is complete. The more common paper sizes are listed below. For a complete list of paper sizes, see Paper Sizes on page 117. n Description 1 Letter (8.5 x 11 in) 5 Legal (8.5 x 14 in) 8 A3 (297 x 420 mm) 9 A4 (210 x 297 mm) Example: msiexec /q /i C:\UPServer703.msi UP_SETTING_PAPERSIZE=9 Function: Sets UniPrint as the default printer for all users when set to 1. Remarks: Alternatively, this option can be set through the UniPrint Management Console after installation is complete. Default is 1. Example: msiexec /q /i C:\UPServer703.msi UP_SETTING_UNIPRINT_AS_DEFAULT=0

18 UniPrint Version 7.0 UP_SETTING_ GPO UP_SETTING_ LOGLEVEL=n UP_SETTING_ PASSTHROUGH=n Function: Specifies the order in which UniPrint applies settings from Active Directory Group Policy Objects. Remarks: If a source is not specified, configurations from that source will not be applied. Do not use a comma or space between sources. The default order is UMD. U User Policy M Machine Policy S User Settings D Local Machine Settings Example: msiexec /q /i C:\UPServer703.msi UP_SETTING_GPO=MUD Function: Specifies the debugging log level for troubleshooting purposes. Remarks: Alternatively, this option can be set through the UniPrint Management Console after installation is complete. The default level is 1. n Description 0 None 1 Errors 2 Info 3 Debug (Full) Example: msiexec /q /i C:\UPServer703.msi UP_SETTING_LOGLEVEL=3 Function: Disables or enables UniPrint pass-through. Remarks: If enabled, UniPrint will treat this application server as a passthrough client, routing print jobs printed from another application server that has UniPrint Server installed. n Description 1 RDP connections only 2 Legacy ICA (9.x and earlier) connections 3 RDP and Legacy ICA (9.x and earlier) connections 4 ICA 10.x and later connections only 5 RDP and ICA 10.x and later connections 6 Legacy ICA (9.x and earlier) and ICA 10.x and later connections 7 RDP, Legacy ICA (9.x and earlier), and ICA 10.x and later connections Example: msiexec /q /i C:\UPServer703.msi UP_SETTING_PASSTHROUGH=5 Installing UniPrint through Active Directory For each UniPrint MSI package that you want to install through Active Directory follow these instructions.

Chapter 2: Installing & Removing UniPrint 19 1. From your domain controller, click Start, point to Programs, Administration Tools and then click Active Directory Users and Computers. NOTE Microsoft Windows Installer 3.1 or later must be installed on the domain controller, UniPrint Spool Server, UniPrint Print Server, UniPrint Server, application server and each client image, if you wish to deploy UniPrint components through Active Directory. 2. Right-click on the Organizational Unit containing the server(s) or virtual desktop image(s) on which you want a UniPrint component to be installed and then click Properties. NOTE Applying this software installation policy at the domain level may result in the UniPrint components being deployed to all devices with Windows 2003 or later, including client devices. 3. Click the Group Policy tab and either select an existing policy or create a new one. Click Edit to modify the desired Group Policy Object. 4. Expand Computer Configuration and then expand Software Settings. Right-click Software Installation, point to New and then click Package. NOTE The MSI packages must be located in a network location that is accessible by the domain controller, UniPrint Spool Server, UniPrint Print Server, UniPrint Server, Citrix/RDS servers and virtual desktop images on which you wish to have UniPrint components installed. 5. Enter the UNC path to locate the UniPrint component MSI package, for example, \\FileServer\...\...\UPSpoolServer703.msi. 6. In the Deploy Software dialog box, select Assigned and then click OK. The UniPrint component will now appear in the Group Policy Object Editor.

20 UniPrint Version 7.0 7. Right-click on the UniPrint component and click Properties. 8. From the UniPrint component Properties dialog box, click the Deployment tab. Ensure that the Installation user interface options is set to Maximum. 9. Click OK to apply changes and close the Group Policy Object Editor. Obtaining and Applying a UniPrint License Obtaining a UniPrint License A license file is required for UniPrint to produce print jobs without a watermark printed across each page. This file is a registry file that needs to be imported to the UniPrint Spool Server that is also the designated license server. 1. Log on to the UniPrint Spool Server machine that has the license server component installed. 2. Click Start, point to All Programs, click UniPrint Suite and then click UniPrint Management Console. 3. The top banner displays the license server s information. Take note of the server s IP address and host name.

Chapter 2: Installing & Removing UniPrint 21 NOTE In a dual NIC environment, UniPrint will detect the first NIC address reported. 4. Go to the UniPrint Web site, www.uniprint.net. Click Sign in. If you are a new customer, click Registration. Complete the form and then click Register. Under Returning Customer, enter your credentials and then click GO. 5. In your License Profile, click Add a License. An e-mail with a unique serial number was sent when you purchased a UniPrint product. 6. Enter the Serial Number (from the e-mail), UniPrint Spool Server Name and Server IP Address information.

22 UniPrint Version 7.0 NOTE For a failover cluster, enter the Serial Number (from the e-mail), the Cluster Name and the Cluster IP Address. For more information on installing UniPrint in a failover cluster, see Removing UniPrint on page 22. 7. Click Add License and a license file will be sent to the e-mail address used for signing in. NOTE The license file is sent electronically from support@uniprint.net. To ensure this message is received, verify that anti-spam filters are not blocking messages from this e-mail address. Applying a UniPrint License 1. Log on to any UniPrint server with administrative rights. 2. Click Start, point to All Programs, click UniPrint Suite and then click UniPrint Management Console. Removing UniPrint 3. Click Add License and then click to browse for the UniPrint License file (*.reg). 4. Click the license file and then click Open. 5. Select the license you want to add and then click Finish. 6. The license information should appear under the top banner. Before proceeding ensure that all user sessions have ended, and that new logons to the application server/virtual desktop image have been disabled. Removing UniPrint components requires that the machine be restarted to release files locked by the operating system. NOTE In Windows Server 2003, for a UniPrint Spool Server failover cluster, ensure that both the UniPrint Routing Service resource and the UniPrint Control Service resource are deleted prior to removing the UniPrint Spool Server

Chapter 2: Installing & Removing UniPrint 23 component from the nodes. For a UniPrint Print Server failover cluster, ensure that the UniPrint Control Service resource is deleted prior to removing the UniPrint Print Server component from the nodes. Removing UniPrint Server Removing UniPrint Print Server Removing UniPrint Spool Server 1. Click Start and then click Control Panel. 2. Click Programs and Features. 3. From the list of installed applications, click the UniPrint Server 7.0.3. 4. Click Uninstall to start the uninstall process. 5. Click Yes to confirm that you want to remove UniPrint Server 7.0.3. 6. Click Yes to restart the server. 1. Click Start and then click Control Panel. 2. Click Programs and Features. 3. From the list of installed applications, click the UniPrint Print Server 7.0.3. 4. Click Uninstall to start the uninstall process. 5. Click Yes to confirm that you want to remove UniPrint Print Server 7.0.3. 6. Click Yes to restart the server. 1. Click Start and then click Control Panel. 2. Click Programs and Features. 3. From the list of installed applications, click the UniPrint Spool Server 7.0.3. 4. Click Uninstall to start the uninstall process.

24 UniPrint Version 7.0 5. Click Yes to confirm that you want to remove UniPrint Spool Server 7.0.3. 6. Click Yes to restart the server.

CHAPTER 3 UniPrint Version 7.0 UniPrint Gateway in a Failover Cluster UniPrint Gateway in a Failover Cluster Planning your UniPrint Spool Server Installation for a Failover Cluster UniPrint Spool Server should be the first UniPrint Gateway component to be installed. The UniPrint Spool Server acts as a print job router and print queues are shared from the UniPrint Spool Server to user sessions on the application server. By installing the UniPrint Spool Server first, connectivity can be verified among the remaining components (UniPrint Server and UniPrint Print Server). NOTE In a failover cluster, it is recommended that UniPrint Spool Server be installed on a local hard disk drive on every node, not on the shared Quorum, for failover to function properly. Minimum System Requirements Before installing UniPrint Spool Server in a failover cluster, ensure that your cluster is correctly set up and working properly. Each UniPrint Spool Server node requires one of the following: Microsoft Windows Server 2003, Enterprise Edition. Microsoft Windows Server 2008, Enterprise Edition. Installing UniPrint Spool Server on a Windows 2003 Cluster Node 1. Log on to the active node with administrative rights and run the installation program, UPSpoolServer703.msi. 2. In the UniPrint Spool Server 7.0.3 Installation dialog box, click Next.

26 UniPrint Version 7.0 3. In the License Agreement dialog box, click I accept the license agreement and then click Next to proceed with the installation. 4. In the Destination Folder dialog box, click Next to accept the default location for the UniPrint Spool Server program files. Click Browse to change the default location. 5. In the Select Features dialog box, click Next to install the License Server and PrintPAL Server on this machine. If you choose not to install License Server or PrintPAL Server, click beside the component and then click. 6. In the Ready to Install the Application dialog box, click Install to begin the installation. UniPrint Setup will now copy files to your hard disk drive. 7. Click Finish to complete the installation. 8. Click Start, click Administrative Tools and then click Cluster Administrator. 9. Record the Cluster IP Address. This information is required when installing the other UniPrint Gateway components. 10. Install UniPrint Spool Server on the remaining cluster nodes. Configuring UniPrint Spool Server Cluster Resources in Windows 2003 NOTE The print spooler resource must be created in Cluster Group. It is also recommended that the UniPrint Routing Service Resource and UniPrint Control Service Resource only be created in Cluster Group. Creating a Spooler Resource The following instructions describe how to create a print spooler resource. If you already have a print spooler resource, proceed to Creating a UniPrint Routing Service Resource on page 27. 1. From any node, click Start, click Administrative Tools and then click Cluster Administrator.

Chapter 3: UniPrint Gateway in a Failover Cluster 27 2. Under the cluster name, expand Groups and then click to select Cluster Group. 3. In the File menu, point to New, and then click Resource. 4. In the New Resource dialog box, beside Name, type MySpooler and then from the Resource type list, select Print Spooler. Click Next. 5. In the Possible Owners dialog box, from the Available nodes list, hold down CTRL and click all of the nodes. Click Add to make all nodes in the cluster Possible owners of the MySpooler resource. Click Next. 6. In the Dependencies dialog box, from the Available resources list, hold down CTRL and click Cluster Name and a shared disk. Click Add to make them dependencies. Click Next. 7. In the Print Spooler Properties dialog box, specify a spool folder path and then click Finish. 8. Click OK. 9. Right-click MySpooler and select Bring Online. Creating a UniPrint Routing Service Resource 1. From any node, click Start, click Administrative Tools and then click Cluster Administrator. 2. Under the cluster name, expand Groups and then right-click Cluster Group. 3. Click New and then click Resource. 4. Beside Name, type UniPrint Routing Service and then from the Resource type list, select Generic Service. Click Next. 5. In the Possible Owners dialog box, from the Available nodes list, hold down CTRL and click all of the applicable nodes. Click Add and then click Next. 6. In the Dependencies dialog box, from the Available resources list, hold down CTRL and click Cluster Name, Cluster IP Address, and MySpooler. Click Add to make them dependencies. Click Next

28 UniPrint Version 7.0 7. In the Generic Service Parameters dialog box, beside Service Name, type UPSplSvc. Click Next. 8. In the Registry Replication dialog box, click Add and then type Software\UniPrint. Click OK and then click Finish. 9. Click OK. 10. Right-click UniPrint Routing Service and select Bring Online. Creating a UniPrint Control Service Resource 1. From any node, click Start, click Administrative Tools and then click Cluster Administrator. 2. Under the cluster name, expand Groups and then right-click Cluster Group. 3. Click New and then click Resource. 4. Beside Name, type UniPrint Control Service and then from the Resource type list, select Generic Service. Click Next. 5. In the Possible Owners dialog box, from the Available nodes list, hold down CTRL and click all of the applicable nodes. Click Add and then click Next. 6. In the Dependencies dialog box, from the Available resources list, click UniPrint Routing Service. Click Add to make it a dependency. Click Next 7. In the Generic Service Parameters dialog box, beside Service Name, type UPCtlSvc. Click Next. 8. In the Registry Replication dialog box, click Add and then type Software\UniPrint. Click OK and then click Finish. 9. Click OK. 10. Right-click UniPrint Control Service and select Bring Online. 11. Click Start, click Administrative Tools and then click Services. Check that the following services have started: UniPrint Control Service UniPrint Routing Service

Chapter 3: UniPrint Gateway in a Failover Cluster 29 Installing UniPrint Spool Server on a Windows 2008 Cluster Node 1. Log on to the active node with administrative rights and run the installation program, UPSpoolServer703.msi. 2. In the UniPrint Spool Server 7.0.3 Installation dialog box, click Next. 3. In the License Agreement dialog box, click I accept the license agreement and then click Next to proceed with the installation. 4. In the Destination Folder dialog box, click Next to accept the default location for the UniPrint Spool Server program files. Click Browse to change the default location. 5. In the Select Features dialog box, click Next to install the License Server and PrintPAL Server on this machine. If you choose not to install License Server or PrintPAL Server, click beside the component and then click. 6. In the Ready to Install the Application dialog box, click Install to begin the installation. UniPrint Setup will now copy files to your hard disk drive. 7. Click Finish to complete the installation. 8. Click Start, point to Administrative Tools and then click Failover Cluster Management. 9. In the console tree, click to select the cluster name. 10. In the center pane, click Cluster Core Resources to expand this section. 11. Expand the cluster name and record the cluster IP address. This information is required when installing the other UniPrint Gateway components. 12. Click Start, click Administrative Tools and then click Services. Ensure that the following services have been created and are set to Automatic Startup: UniPrint Control Service UniPrint Routing Service

30 UniPrint Version 7.0 NOTE Since in a failover cluster, services are controlled by Microsoft Cluster Services, the startup type will change to Manual after these services are configured for high availability. For more information, see Configuring UniPrint Spool Server Cluster Resources in Windows 2008 on page 30. 13. Install UniPrint Spool Server on the remaining nodes. Configuring UniPrint Spool Server Cluster Resources in Windows 2008 Adding the Print Server Role The following instructions describe how to add the Print Server role. The Print Server role must be added to each node in the cluster. If the Print Server role has already been added, proceed to Adding & Configuring the Print Server Service on page 30. 1. Click Start, click Administrative Tools and then click Server Manager. 2. In the left pane, right-click Roles and then click Add Roles. 3. In the Before you Begin dialog box, click Next. 4. In the Select Server Roles dialog box, select Print Services and then click Next. 5. In the Print Services dialog box, click Next. 6. In the Select Role Services dialog box, ensure the Print Server is selected and then click Next. 7. In the Confirm Installation Selections dialog box, click Install. 8. In the Installation Results dialog box, click Close. Adding & Configuring the Print Server Service Follow the instructions below to add and configure the Print Server service for high availability. If you already have a Print Server service, proceed to Adding & Configuring UniPrint Routing Service Resource on page 32.

Chapter 3: UniPrint Gateway in a Failover Cluster 31 1. From any UniPrint Spool Server node, click Start, click Administrative Tools and then click Failover Cluster Management. 2. If the console tree is collapsed, expand the tree under the cluster name. 3. Right-click Services and Applications and then click Configure a Service or Application. This will invoke the High Availability Wizard. 4. In the Before You Begin dialog box, click Next. 5. In the Select Service dialog box, click Print Server and then click Next. 6. In the Client Access Point dialog box, type MySpooler, select a network and then type an IP address that will be used. Click Next. 7. In the Select Storage dialog box, select a storage volume that the clustered print server should use and then click Next. 8. In the Confirmation dialog box, review the information provided and then click Next. The wizard will make Print Server highly available on your network. 9. In the Summary dialog box, click Finish to close the wizard. 10. Click Start and then click Run. 11. In the Run dialog box, type regedit and then click OK. 12. In the registry, expand HKEY_LOCAL_MACHINE\ SOFTWARE\UniPrint\Control Service. 13. On the Edit menu, click New and then click String Value. 14. Type the name of this new key, clusternetworkname. 15. Right-click clusternetworkname and then click Modify. 16. In the Edit String dialog box, under Value data, type MySpooler and then click OK. 17. On the File menu, click Exit to exit the Registry Editor.

32 UniPrint Version 7.0 NOTE If the quorum drive is set up on a non-default location in the cluster, the shared path registry key is required. Enter the path of your quorum under HKEY_LOCAL_MACHINE\SOFTWARE\UniPrint\Control Service\SharedPath. Adding & Configuring UniPrint Control Service Resource 1. From any UniPrint Spool Server node, click Start, point to Administrative Tools and then click Failover Cluster Management. 2. If the console tree is collapsed, expand the tree under the cluster name. 3. Expand Services and Applications, right-click MySpooler, point to Add a resource and then click Generic Service. 4. In the Select Service dialog box, click to select UniPrint Control Service and then click Next. 5. In the Confirmation dialog box, click Next. 6. In the Summary dialog box, click Finish. 7. In the center pane, right-click UniPrint Control Service and then click Properties. 8. Click the Dependencies tab, click Insert and then from the Resource list, select Print Spooler. Click OK. 9. Click the Registry Replication tab and then click Add. 10. In the Registry Key dialog box, enter SOFTWARE\UniPrint and then click OK. 11. Right-click UniPrint Control Service, and then click Bring this resource online. Adding & Configuring UniPrint Routing Service Resource 1. Under Services and Applications, right-click MySpooler, point to Add a resource and then click Generic Service.

Chapter 3: UniPrint Gateway in a Failover Cluster 33 2. In the Select Service dialog box, click to select UniPrint Routing Service and then click Next. 3. In the Confirmation dialog box, click Next. 4. In the Summary dialog box, click Finish. 5. In the center pane, right-click UniPrint Routing Service and then click Properties. 6. Click the Dependencies tab, click Insert and then from the Resource list, select Print Spooler. 7. Click Insert and then from the Resource list select the IP address of the Print Spooler. Click OK. 8. Click the Registry Replication tab and then click Add. 9. In the Registry Key dialog box, enter SOFTWARE\UniPrint and then click OK. 10. Right-click UniPrint Routing Service, and then click Bring this resource online. Planning your UniPrint Print Server Installation for a Failover Cluster UniPrint Print Server is the second UniPrint Gateway component to be installed. UniPrint Print Server is responsible for directing print jobs to the appropriate printer. This component hosts the specific printer definitions and drivers required for your printing environment. NOTE In a failover cluster, it is recommended that UniPrint Print Server be installed on the local hard disk drive on every node, not the shared Quorum, for failover to function properly. Before installing UniPrint Print Server in a failover cluster, ensure that your cluster is correctly set up and working properly. For more information on setting up a print server in a failover cluster, refer to http:// technet.microsoft.com/en-us/library/cc771509%28ws.10%29.aspx.

34 UniPrint Version 7.0 Minimum System Requirements Each UniPrint Print Server node requires one of the following: Microsoft Windows Server 2003, Enterprise Edition. Microsoft Windows Server 2008, Enterprise Edition. Installing UniPrint Print Server on a Windows 2003 Cluster Node 1. Log on to the active node with administrative rights and run the installation program, UPPrintServer703.msi. 2. In the UniPrint Print Server 7.0.3 Installation dialog box, click Next. 3. In the License Agreement dialog box, click I accept the license agreement and then click Next to proceed with the installation. 4. In the Destination Folder dialog box, click Next to accept the default location for the UniPrint Print Server program files. Click Browse to change the default location. 5. In the Spool Server Information dialog box, enter the IP Address of the UniPrint Spool Server machine. Click Next to continue. NOTE: Auto Locate will not function correctly when Print Servers are clustered. 6. In the Ready to Install the Application dialog box, click Install to begin installing UniPrint Print Server. UniPrint Setup will now copy files to your hard disk drive. 7. Click Finish to complete the installation. 8. Click Start, click Administrative Tools and then click Services. Check that the UniPrint Control Service has been created, set to Automatic and started. 9. Install UniPrint Print Server on the remaining nodes.

Chapter 3: UniPrint Gateway in a Failover Cluster 35 Configuring UniPrint Print Server Cluster Resources in Windows 2003 NOTE It is recommended that the UniPrint Control Service Resource only be created in the Cluster Group. Creating a Spooler Resource The following instructions describe how to create a print spooler resource. If you already have a print spooler resource, proceed to Creating a UniPrint Control Service Resource on page 36. 1. From any node, click Start, click Administrative Tools and then click Cluster Administrator. 2. Under the cluster name, expand Groups and then click to select Cluster Group. 3. In the File menu, point to New, and then click Resource. 4. In the New Resource dialog box, beside Name, type MySpooler and then from the Resource type list, select Print Spooler. Click Next. 5. In the Possible Owners dialog box, from the Available nodes list, hold down CTRL and click all of the nodes. Click Add to make all nodes in the cluster Possible owners of the MySpooler resource. Click Next. 6. In the Dependencies dialog box, from the Available resources list, hold down CTRL and click Cluster Name and a shared disk. Click Add to make them dependencies. Click Next. 7. In the Print Spooler Properties dialog box, specify a spool folder path and then click Finish. 8. Click OK. 9. Right-click MySpooler and select Bring Online.

36 UniPrint Version 7.0 Creating a UniPrint Control Service Resource 1. From any node, click Start, click Administrative Tools and then click Cluster Administrator. 2. Under the cluster name, expand Groups and then right-click Cluster Group. 3. Click New and then click Resource. 4. Beside Name, type UniPrint Control Service and then from the Resource type list, select Generic Service. Click Next. 5. In the Possible Owners dialog box, from the Available nodes list, hold down CTRL and click all of the applicable nodes. Click Add and then click Next. 6. In the Dependencies dialog box, from the Available resources list, hold down CTRL and click Cluster Name, Cluster IP Address and MySpooler. Click Add to make them dependencies. Click Next 7. In the Generic Service Parameters dialog box, beside Service Name, type UPCtlSvc. Click Next. 8. In the Registry Replication dialog box, click Add and then type Software\UniPrint. Click OK and then click Finish. 9. Click OK. 10. Right-click UniPrint Control Service and select Bring Online. 11. Click Start, click Administrative Tools and then click Services. Check that UniPrint Control Service has started. Installing UniPrint Print Server on a Windows 2008 Cluster Node 1. Log on to the active node with administrative rights and run the installation program, UPPrintServer703.msi. 2. In the UniPrint Print Server 7.0.3 Installation dialog box, click Next. 3. In the License Agreement dialog box, click I accept the license agreement and then click Next to proceed with the installation.

Chapter 3: UniPrint Gateway in a Failover Cluster 37 4. In the Destination Folder dialog box, click Next to accept the default location for the UniPrint Print Server program files. Click Browse to change the default location. 5. In the Spool Server Information dialog box, enter the cluster IP Address. Click Next to continue. NOTE: Auto Locate does not function properly when Print Servers are clustered. 6. In the Ready to Install the Application dialog box, click Install to begin installing UniPrint Print Server. UniPrint Setup will now copy files to your hard disk drive. 7. Click Finish to complete the installation. 8. Click Start, point to Administrative Tools and then click Services. Ensure that the UniPrint Control Service has been created and is set to Automatic Startup. NOTE Since in a failover cluster, services are controlled by Microsoft Cluster Services, the startup type will change to Manual after the service is made highly available. For more information, see Configuring UniPrint Print Server Cluster Resources in Windows 2008 on page 37. 9. Install UniPrint Print Server on the remaining nodes. Configuring UniPrint Print Server Cluster Resources in Windows 2008 Adding the Print Server Role The following instructions describe how to add the Print Server role. The Print Server role must be added to each node in the cluster. If the Print Server role has already been added, proceed to Adding & Configuring the Print Server Service on page 38. 1. Click Start, click Administrative Tools and then click Server Manager. 2. In the left pane, right-click Roles and then click Add Roles. 3. In the Before you Begin dialog box, click Next.

38 UniPrint Version 7.0 4. In the Select Server Roles dialog box, select Print Services and then click Next. 5. In the Print Services dialog box, click Next. 6. In the Select Role Services dialog box, ensure the Print Server is selected and then click Next. 7. In the Confirm Installation Selections dialog box, click Install. 8. In the Installation Results dialog box, click Close. Adding & Configuring the Print Server Service Follow the instructions below to add and configure the Print Server service for high availability. If you already have a Print Server service, proceed to Adding & Configuring UniPrint Control Service Resource on page 39. 1. From any UniPrint Print Server node, click Start, click Administrative Tools and then click Failover Cluster Management. 2. If the console tree is collapsed, expand the tree under the cluster name. 3. Right-click Services and Applications and then click Configure a Service or Application. This will invoke the High Availability Wizard. 4. In the Before You Begin dialog box, click Next. 5. In the Select Service dialog box, click Print Server and then click Next. 6. In the Client Access Point dialog box, type MySpooler, select a network and then type an IP address that will be used. Click Next. 7. In the Select Storage dialog box, select a storage volume that the clustered print server should use and then click Next. 8. In the Confirmation dialog box, review the information provided and then click Next. The wizard will make Print Server highly available on your network. 9. In the Summary dialog box, click Finish to close the wizard.

Chapter 3: UniPrint Gateway in a Failover Cluster 39 10. Click Start and then click Run. 11. In the Run dialog box, type regedit and then click OK. 12. In the registry, expand HKEY_LOCAL_MACHINE\ SOFTWARE\UniPrint\Control Service. 13. On the Edit menu, click New and then click String Value. 14. Type the name of this new key, clusternetworkname. 15. Right-click clusternetworkname and then click Modify. 16. In the Edit String dialog box, under Value data, type MySpooler and then click OK. 17. On the File menu, click Exit to exit the Registry Editor. NOTE If the quorum drive is set up on a non-default location in the cluster, the shared path registry key is required. Enter the path of your quorum under HKEY_LOCAL_MACHINE\SOFTWARE\UniPrint\Control Service\SharedPath. Adding & Configuring UniPrint Control Service Resource 1. From any UniPrint Print Server node, click Start, point to Administrative Tools and then click Failover Cluster Management. 2. If the console tree is collapsed, expand the tree under the cluster name. 3. Expand Services and Applications, right-click MySpooler, point to Add a resource and then click Generic Service. 4. In the Select Service dialog box, click to select UniPrint Control Service and then click Next. 5. In the Confirmation dialog box, click Next. 6. In the Summary dialog box, click Finish.

40 UniPrint Version 7.0 7. In the center pane, right-click UniPrint Control Service and then click Properties. 8. Click the Dependencies tab, click Insert and then from the Resource list, select Print Spooler. Click OK. 9. Click the Registry Replication tab and then click Add. 10. In the Registry Key dialog box, enter SOFTWARE\UniPrint and then click OK. 11. Right-click UniPrint Control Service, and then click Bring this resource online. Installing Printers on the UniPrint Print Server in a Windows 2008 Failover Cluster Proceed with the following instructions after creating a UniPrint Print Server cluster. 1. On a UniPrint Print Server node, click Start, point to Administrative Tools and then click Failover Cluster Management. 2. If the console tree is collapsed, expand the tree under the cluster name. 3. Expand Services and Applications, and then click MySpooler Print Server. 4. On the right-hand side, under Actions, click Manage Printers. Print Management will appear in the console tree. 5. In the console tree, under Print Management, click Print Servers. 6. Right-click MySpooler Print Server and then click Add Printer. Follow the instructions in the wizard to add the printer. 7. To close Failover Cluster Management with Print Management in the console tree, click File and then click Exit. 8. To test your failover settings, right-click MySpooler Print Server, click Move this service or application to another node and then click an available node.

Chapter 3: UniPrint Gateway in a Failover Cluster 41 9. In the Please confirm action dialog box, click Move [clustered print server] to [available node]. 10. Status changes can be observed in the center pane.

42 UniPrint Version 7.0

CHAPTER 4 UniPrint Version 7.0 Upgrading to UniPrint 7.0 Upgrading to UniPrint 7.0 Planning your UniPrint Upgrade Upgrade is only supported for UniPrint 6.1.5 or later. With UniPrint 7.0, we ve introduced the license server component to the UniPrint Spool Server. With this addition, you will need to first determine which UniPrint Spool Server will accommodate the license server component. To ensure a successful upgrade to UniPrint 7.0, you must: Have the following UniPrint components already installed: UniPrint Spool Server version 6.1.5 or later for UniPrint Gateway and VDI installations only. UniPrint Print Server version 6.1.5 or later for UniPrint Gateway and VDI with thin-client support installations only. UniPrint Server or UniPrint VDI version 6.1.5 or later. Ensure that the server meets the minimum system requirements for that component. If you have more than one UniPrint Spool Server installed, you will need to decide which Spool Server will host the license server component and record this server s IP address and host name. NOTE To upgrade to UniPrint 7.0.3 apply the patch files, UPSpoolServer703.msp, UPPrintServer703.msp and UPServer703.msp. Recommended Upgrade Procedure To successfully upgrade your UniPrint environment: 1. Install UniPrint Spool Server 7.0 on your existing UniPrint Spool Server 6.1.5 machine. The license server component must be installed on one of the UniPrint Spool Servers. DO NOT remove UniPrint Spool Server 6.1.5. 2. Install UniPrint Server 7.0 on your existing UniPrint Server 6.1.5 machine or UniPrint VDI 6.1.5 virtual desktop image. DO NOT

44 UniPrint Version 7.0 Minimum System Requirements remove UniPrint Server 6.1.5. or UniPrint VDI 6.1.5. For UniPrint Server, TSE and VDI rich-client environments proceed directly to step 5. 3. For UniPrint Gateway, Gateway TSE and VDI with thin-client support environments, install UniPrint Print Server 7.0 on your existing UniPrint Print Server 6.1.5 machine. DO NOT remove UniPrint Print Server 6.1.5. 4. Verify that all printers are created successfully on the UniPrint Spool Server. 5. Upgrade the UniPrint 6.1.5 licenses to UniPrint 7.0 licenses through www.uniprint.net. 6. Apply the UniPrint 7.0 licenses to the UniPrint Spool Server that has the license server component installed. 7. To upgrade to version 7.0.3, apply the following patch files: UPSpoolServer703.msp, UPServer703 and UPPrintServer703.msp. NOTE Microsoft Windows Installer 3.1 or later is required for UniPrint Gateway install packages and can be downloaded from www.microsoft.com. UniPrint Spool Server UniPrint Print Server UniPrint Server UniPrint Spool Server requires.net Framework 2.0 or later and one of the following: Microsoft Windows Server 2003. Microsoft Windows Server 2008. UniPrint Print Server requires.net Framework 2.0 or later and one of the following: Microsoft Windows XP Professional. Microsoft Windows Vista. Microsoft Windows 7. Microsoft Windows Server 2003. Microsoft Windows Server 2008. UniPrint Server requires.net Framework 2.0 or later and one of the following: Microsoft Windows Server 2003 with Terminal Services installed in Application Server Mode.

Chapter 4: Upgrading to UniPrint 7.0 45 Microsoft Windows Server 2008 with Terminal Services role installed. For UniPrint VDI, UniPrint Server is installed on each virtual desktop image with.net Framework 2.0 or later and one of the following software requirements: Microsoft Windows XP Professional. Microsoft Windows Vista. Microsoft Windows 7. Upgrading UniPrint Spool Server NOTE When installing UniPrint Spool Server on Windows Server 2008 or later with UAC enabled and you are not logged in as an administrator, run the bootstrap, Setup.exe. 1. Log on to the server with administrative rights. 2. Run the installation program UniPrintSpoolServer70.msi or Setup.exe. 3. If running Setup.exe with UAC enabled, the User Account Control dialog box will appear. Click Yes to continue. 4. In the UniPrint Spool Server 7.0 Installation dialog box, click Next.

46 UniPrint Version 7.0 5. In the License Agreement dialog box, click I accept the license agreement and then click Next to proceed with the upgrade process. 6. In the Upgrade Information dialog box, select Proceed through the upgrade process and then click Next. 7. In the Previous Version Detected dialog box, ensure that Backup / Restore Gateway Printers is selected and then click Next. 8. In the Select Features dialog box, click Next to install the License Server on this machine. If you don t want to designate this machine as the License Server, click beside License Server and then click. 9. In the Ready to Install the Application dialog box, click Install to begin the removal of UniPrint 6.1.5 components and installation of UniPrint 7.0 components. 10. Click Finish to complete the installation. 11. Click Yes to restart the server. 12. Click Start, point to All Programs, click UniPrint Suite, and then click UniPrint Management Console. 13. The top banner displays the host name and IP address of the Spool Server. 14. Record the IP Address of the Spool Server. This information may be required when upgrading the other UniPrint components. 15. Click Start, point to Administrative Tools and then click Services. Check that the following services have been created and are started: UniPrint Control Service UniPrint Routing Service 16. To upgrade to version 7.0.3, run UPSpoolServer703.msp.

Chapter 4: Upgrading to UniPrint 7.0 47 Upgrading UniPrint Server NOTE When installing UniPrint Server on Windows Vista or later with UAC enabled and you are not logged in as an administrator, run the bootstrap, Setup.exe. 1. Log on to the server/virtual desktop image with administrative rights. 2. Run the installation program UniPrintServer70.msi or Setup.exe. 3. If running Setup.exe with UAC enabled, the User Account Control dialog box will appear. Click Yes to continue. 4. In the UniPrint Server 7.0 Installation dialog box, click Next. 5. In the License Agreement dialog box, click I accept the license agreement and then click Next to proceed with the upgrade process. 6. In the Upgrade Information dialog box, select Proceed through the upgrade process and then click Next. 7. In the Destination Folder dialog box, click Next to accept the default location for the UniPrint Server program files and to install the Adobe Plug-in. Click Browse to change the default location. If you don t want to install the Adobe plug-in, clear the Install Adobe plug-in check box.

48 UniPrint Version 7.0 8. In the Ready to Install the Application dialog box, click Install to begin the removal of UniPrint 6.1.5 components and installation of UniPrint 7.0 components. 9. In the Files In Use dialog box, click Automatically close all applications and attempt to restart them after setup is complete or if you want to manually restart the server, click Do not close applications. (A reboot will be required.) and then click OK. 10. Click Finish to complete the installation. 11. Click Yes to restart the server. 12. Click Start, point to Administrative Tools and then click Services. Check that the UniPrint Control Service has been created and started. 13. Click Start, point to Settings and then click Printers and Faxes. Confirm that the UniPrint printer exists and the status is set to Ready. 14. To upgrade to version 7.0.3, run UPServer703.msp. Upgrading UniPrint Print Server NOTE When installing UniPrint Print Server on Windows Vista or later with UAC enabled and you are not logged in as an administrator, run the bootstrap, Setup.exe. 1. Log on to the server with administrative rights. 2. Run the installation program UniPrintPrintServer70.msi or Setup.exe.

Chapter 4: Upgrading to UniPrint 7.0 49 3. If running Setup.exe with UAC enabled, the User Account Control dialog box will appear. Click Yes to continue. 4. In the UniPrint Print Server 7.0 Installation dialog box, click Next. 5. In the License Agreement dialog box, click I accept the license agreement and then click Next to proceed with the upgrade process. 6. In the Upgrade Information dialog box, select Proceed through the upgrade process and then click Next. 7. In the Previous Version Detected dialog box, ensure that Backup / Restore Gateway Printers is selected and then click Next. 8. In the Ready to Install the Application dialog box, click Install to begin the removal of UniPrint 6.1.5 components and installation of UniPrint 7.0 components. 9. Click Finish to complete the installation. 10. Click Yes to restart the server. 11. Click Start, point to Administrative Tools and then click Services. Ensure that the UniPrint Control Service has been created and started. 12. To upgrade to version 7.0.3, run UPPrintServer703.msp.

50 UniPrint Version 7.0 Upgrading and Applying Your UniPrint License Since UniPrint 7.0 utilizes a license server, you no longer have to apply a license file on each individual application server. License files now contain the number of application servers, the license server host name and IP address. You will be able to change the license server information when you initially upgrade your license to version 7.0 online. Follow the steps below to upgrade your UniPrint licenses. 1. Log on to any UniPrint server and open the UniPrint Management Console. To access the Console, click Start, click All Programs, click UniPrint Suite and then click UniPrint Management Console. 2. From the upper banner, record the license server s host name and IP address. 3. In a Web browser, navigate to www.uniprint.net and click Sign in.

Chapter 4: Upgrading to UniPrint 7.0 51 Under Returning Customer, enter your credentials and then click GO. 4. From your License Profile, click to select the version 6 products that you would like to upgrade and then click Upgrade Key. 5. If you have already installed UniPrint 7.0 and have a license server, you can select an existing license server or enter the Server Name and Server IP address of the new license server.

52 UniPrint Version 7.0 NOTE Ensure that the license server information is correct. After this initial upgrade, you will no longer be able to change this information online. To change the license server information, you will be required to complete and submit the UniPrint License Server Information Change Request Form, which can be downloaded from www.uniprint.net after you sign in to the Web site. Only after this form is submitted will you receive new license files by e-mail. 6. Click to select the servers you wish to upgrade and then click Next. 7. Verify that the information is correct and then click Submit. 8. A confirmation screen will appear and an e-mail with a new license file will be sent to the e-mail address used to sign in to this Web site. There will be a new license file e-mail for each existing serial number. Click Back to Manage Licenses. 9. Download the new license file from the e-mail, save it to an accessible location and apply them to the license server, see Applying a UniPrint License on page 22.

CHAPTER 5 UniPrint Version 7.0 UniPrint Tools and Utilities UniPrint Tools and Utilities UniPrint Management Console The UniPrint Management Console is a container for UniPrint management tools or snap-ins and is installed with each UniPrint component. The UniPrint Management Console enables administrators to configure different settings and preferences on the UniPrint Spool Server, UniPrint Print Server and UniPrint Server. The different snap-ins enable administrators to: Manage all network printers from any location and change the default properties of each available printer. Set the default UniPrint printer settings such as image compression, font embedding, paper layout, and resolution. Apply UniPrint policy changes. Gather debugging information. If required, administrators can log information to assist with troubleshooting any of the UniPrint components. Set options for e-mail and saving print jobs as PDF files. To start the UniPrint Management Console on any server: Click Start, click All Programs, click UniPrint Suite and then click UniPrint Management Console. Alternatively, the console (Console.exe) can be launched from the application folder, for example, C:\Program Files\UniPrint Suite\ Console. The following describes all the available settings and options of the UniPrint Management Console. For the most part, UniPrint Management Console is the same on each appliance, with the exception of Printer Profiler, which is installed only on the UniPrint Print Server and UniPrint PrintPAL, which is installed on the UniPrint Spool Server.

54 UniPrint Version 7.0 Console Home From the Console Home screen, the top banner displays current appliance information like server name, IP address and operating system. You also have access to the license server and can add licenses or view them as they are being utilized in real time. Additionally, you can now take a detailed snapshot of license usage. You can also navigate to any of the setting categories: Properties & Settings Network Connections Tools & Utilities Under Properties & Settings, you have access to the following settings: Printers: Use this screen to manage printers installed on both the UniPrint Spool Server and on remote UniPrint Print Server(s). Components: Use this screen to configure UniPrint component properties and to access debugging logs. The components displayed differ depending on which UniPrint appliance is being accessed. Policies: Use this screen to manage how Group Policy Objects affect UniPrint settings. Under Network Connections, you have access to the following settings: Sessions (UniPrint Server only): From this screen you can configure how UniPrint interacts with user sessions. Services: From this screen you can configure local UniPrint services. The services displayed differ depending on which UniPrint appliance is being accessed.

Chapter 5: UniPrint Tools and Utilities 55 Under Tools & Utilities, you have access to the following: PrintPAL: This utility is only accessible from the UniPrint Spool Server and UniPrint Server machines and is used to manage session printer mappings. Detailed View of License Usage To view a detailed snapshot of license usage, under Installed UniPrint Licenses on [SERVERNAME] ([Server IP Address]), double-click the license. A list of users, the license type, the server they are logged into and their session IDs will appear. Note: This is only a snapshot. Users that log in afterwards will not be reflected in this view.

56 UniPrint Version 7.0 Save Detailed License Usage Snapshot To File To save the detailed license usage snapshot as a comma-delimited file, do the following: 1. In the License Usage dialog box, click. 2. In the Save File dialog box, select a destination to save to and then type a file name. Click Save. Copy Detailed License Usage Snapshot to the Clipboard To copy the detailed license usage snapshot to the Clipboard, do the following: 1. In the License Usage dialog box, click to select the entry to copy. To select multiple entries, hold down CTRL and then click an entry. For

Chapter 5: UniPrint Tools and Utilities 57 adjacent entries, hold down SHIFT, click the first entry and then click the last entry. 2. Click. Properties & Settings > Printers This snap-in resides and is accessible from all UniPrint appliances, however different settings can be configured on different UniPrint appliances. From any UniPrint appliance you can view and change printer settings by clicking on the drop-down menu and selecting a different appliance.

58 UniPrint Version 7.0 On the UniPrint Spool Server administrators have the ability to change the default printer properties, delete, pause an available printer and create new FTP printer instances. To create a new FTP printer instance, see Adding a Lexmark/HP FTP Printer on page 65. From the UniPrint Print Server, administrators can add new Gateway printers, publish them to the UniPrint Spool Server, specify how printers are published, access the Printer Profiler utility and convert printers into thin client printers. On the UniPrint Server, only the UniPrint printer is displayed. To edit the properties of the UniPrint printer, click to select it and then click Properties. Changing Printer(s) Properties From the UniPrint Spool Server the administrator can change the default configuration of a single or multiple printers for all users. From the UniPrint Server, the default printer properties of the UniPrint printer can be configured. Although the screen shots below are taken from a UniPrint Gateway printer, the steps outlined are the same for changing UniPrint printer properties on the UniPrint Server. 1. Select a printer or multiple printers from the details pane. Multiple printers can be selected by pressing CTRL and then clicking the desired printers. 2. Click Properties. 3. If multiple printers are selected, only the common properties are shown. Blank fields indicate that the properties are not the same.

Chapter 5: UniPrint Tools and Utilities 59 Changing a property will change it for all selected printers. In the General tab, only the location and comment can be changed. NOTE The name and shared name of a UniPrint Gateway printer can be changed by using Publish Options on the UniPrint Print Server and then republishing the printer to the UniPrint Spool Server, see Changing Publishing Options on page 66.

60 UniPrint Version 7.0 4. In the Configuration tab, you can set the following properties: Page size This option sets the default paper size for the printer. The various paper sizes and forms listed match those supported by UniPrint and include standard sizes as well as any custom forms defined on the application server. For a full list of paper sizes supported by UniPrint, see Paper Sizes on page 117.(Default is Letter; User Configurable) To define a custom form on the application (Citrix/RDS) server: 1. Click Start and then click Printers. 2. Point to any white space in the Printers dialog box, right-click and select Server Properties. 3. In the Forms tab, enable the Create a new form option and specify a Form name and the appropriate measurements. 4. Click Save Form to create the custom form.

Chapter 5: UniPrint Tools and Utilities 61 Once the custom form is defined on the application server, it will be available in UniPrint s Page Size list. To use the Custom paper size during a user session: 1. Invoke the Print dialog box from any application. 2. Select UniPrint from the Printer list and bring up the Printing Preferences dialog box. 3. On the Configuration tab, select Custom from the Paper size list and enter the appropriate Width and Length (in millimeters) information. 4. Click OK to close the UniPrint Printing Preferences dialog box and print. Resolution The resolution for a document can be set to 75, 150, 300, 600, or 1200 dots per inch (dpi). This option affects mainly image resolution but text precision can also be improved by increasing this value. The designated printer must, of course, be capable of printing at the desired resolution setting. (Default is 300 dpi; User Configurable) Orientation The orientation of a document can be set to either Portrait or Landscape. Portrait orients the print job vertically while Landscape orients the print job horizontally. Applications that set this parameter internally take precedence. Microsoft Word, for example, sets the Layout Orientation internally. (Default is Portrait; User Configurable) Dimensions (mm) For custom forms you can define the width and height in millimeters. Physical Margins (mm) Most printers have a minimum physical margin outside of which they cannot generate any output. Each printer s mechanical design dictates the size of this printable area and the size of the margins. Applications use this value to prevent users from drawing outside the printable area. Horizontal specifies the margin from the left and right edge of the paper. Vertical specifies the margin from the top and bottom edge of the paper. (Default is 6mm; User Configurable)

62 UniPrint Version 7.0 NOTE For users using Adobe Reader on their client workstations to process print jobs, setting Adobe s Page Scaling option to anything other than None may affect the margins set in the documents. Paper Source For the UniPrint printer this option sets the paper tray source. The available options are Auto Select, Manual Feed, Envelope Feed and up to six Tray selections. For UniPrint Gateway printers, the options displayed may differ since they are imported from the native printer driver installed on the UniPrint Print Server. (Default is Auto Select; User Configurable) Double sided printing This option sets the double-sided printing functionality. The available options are Off (print on one side), Flip pages up and Flip pages sideways. Flip pages up refers to tablet style documents and Flip pages sideways refers to book style documents. The designated printer must have duplexing capabilities. (Default is Off; User Configurable) Auto Center When set, document content will be centered on the page both horizontally and vertically. This option is only applicable to UniPrint Gateway printers. (Default is On; User Configurable) Fit to page Reduces each page to fit a specified paper size for printing purposes only; this option shrinks the content in the print output but does not actually reduce the document size. To change the document size and save it as a PDF file, select Scale to Fit in the Resizing option. This option is only applicable to UniPrint Gateway printers. (Default is Off; User Configurable) Resizing Although PDF files can be created as large as 38 100 000 cm in either direction, most desktop printers cannot print large documents. To print oversized documents you can Scale to Fit on a specified paper size, set

Chapter 5: UniPrint Tools and Utilities 63 scaling to a % of actual size by a specified percentage, or you can print out Multi-pages per sheet, also known as N-up printing, and specify the number of pages per sheet. Multi-pages per sheet is done intelligently to maximize legibility with the number of pages per sheet selected and the original orientation of the document. Resizing changes the document size so that it can be saved as a PDF. (Default is None; User Configurable) 5. In the Fonts & Images tab, you can define the following properties: Postscript emulation Some applications query the printer and modify their drawing operations if the printer is a PostScript printer to produce higher quality images. Enabling this option emulates the UniPrint printer driver as a PostScript printer to the application. This is particularly useful when printing documents with vector graphics such as WordArt objects or semi-transparent backgrounds from Microsoft Office. (Default is Enabled; User Configurable) Font options Full font embedding enables the driver to include all TrueType and Type 1 (PostScript) fonts used by the document in the output PDF file. This results in larger files but ensures a consistent look of the document on any platform.

64 UniPrint Version 7.0 Minimal font embedding enables the driver to include only portions of the font file that are used by the document. The options are as follows: Standard fonts: If enabled, the UniPrint driver will embed Arial and Times New Roman font files. These fonts are not embedded by default as they are provided with Adobe Reader. (Default is Disabled; User Configurable) Licensed fonts: If enabled, the UniPrint driver will embed licensed fonts that are installed on the application server. However, the fonts may not be embedded if the font license agreement prohibits embedding. (Default is Disabled; User Configurable) Unicode fonts: If enabled, the UniPrint driver will convert characters that are not in Western European or US character sets (such as Eastern European and Far Eastern characters). This conversion tends to increase the file size. (Default is Disabled; User Configurable) Color options The following describes each available color option when printing. (Default is Color; User Configurable) Grayscale: This option is optimized for black and white image printing. It will convert color images into shades of black and white that best fits the original image. Color: This option is best for printers that utilize R(Red), G(Green), B(Blue) color space and is also recommended for documents that will be displayed online or viewed on a monitor. CMYK: This option works best for printers that utilize the C(Cyan), M(Magenta), Y(Yellow) and K(Black) color space. Black and White compression The following is a description of each available compression scheme. (Default is Default; User Configurable) Default: Does not compress black and white images. CCITT Fax Group 4: This algorithm is recommended to reduce the size of black and white images. Image quality is not affected by this type of compression but file sizes can be greatly reduced. Color image compression The following is a description of each available compression scheme. (Default is Automatic; User Configurable) Default: Makes use of color palettes to reduce the overall size of all images. This algorithm works well as long as the number of colors in the images do not exceed 256. 256: Computes the most used 256 colors in an image and replaces all other color pixels by their closest match. This compression algorithm works very well with most applications but is relatively slow on large images with a greater number of colors.

Chapter 5: UniPrint Tools and Utilities 65 JPEG: Produces excellent results with real life true color images with a small distortion of the source image. Since it removes image data and may reduce image quality, compressing images that have already been compressed using JPEG compression will lead to additional loss of information. It is, therefore, not recommended for graphics other than photographs. The Image quality box allows users to choose from level 1 to 9. Level 1 produces lower quality images with very large compression ratios. Level 9 produces higher quality images with medium compression ratios. The default level is 7, which produces image quality suitable for most situations. Automatic: With this compression algorithm, each image is analyzed separately to determine the best suited compression algorithm. The best suited compression algorithm is then applied to the individual image. The Image quality selection box appears, allowing users to choose between Maximum, High, Medium, Low and Minimum. The default level is Maximum, which will provide optimal results. 6. Click Save. Adding a Gateway printer Adding a Gateway printer is done on the UniPrint Print Server. 1. On the UniPrint Print Server, click Start and then click Printers. 2. Click Add a Printer and then follow the printer manufacturer s instructions for installing their printer driver. 3. In the UniPrint Management Console, under Properties & Settings, click Printers. Click Refresh. 4. On the UniPrint Spool Server, under Properties & Settings, click Printers. Click Refresh. 5. The new printer should appear in the printer list of type Gateway. Adding a Lexmark/HP FTP Printer UniPrint-ready Lexmark/HP FTP printers can be defined and configured to send print jobs directly to these printers without going through a UniPrint Print Server. Since each UniPrint-ready Lexmark/HP FTP printer acts as its own print server, it can directly interpret PDF files without installing native printer drivers. 1. From the UniPrint Spool Server, under Properties & Settings, click Printers. 2. Click Add Printer. 3. Enter the new printer name, then click Create it.

66 UniPrint Version 7.0 4. In FTP tab, enter the information that is relevant to your configuration. Address: The IP address of the Lexmark/HP FTP printer. Port: The FTP listener port of the Lexmark/HP FTP printer. Default is 21. Anonymous Login: Click to select if anonymous logins are allowed. If this check box is cleared enter the Username, Password and Confirm Password. Username: The FTP account for submitting print jobs to the Lexmark/HP FTP printer. Password: The FTP account password for submitting print jobs to the Lexmark/HP FTP printer. Confirm Password: Enter the FTP account password again. 5. In the General tab, enter the Location and Comment for the Lexmark/HP FTP printer. 6. Click the Configuration tab to change the default printer properties as desired. For more information on the Configuration tab, see Changing Printer(s) Properties on page 58. 7. Click the Fonts & Images tab to change the default settings as desired. For more information on the Fonts & Images tab, see Changing Printer(s) Properties on page 58. 8. Click Save. The new printer should appear in the printer list as type FTP. Deleting a Printer Deleting a printer from the UniPrint Spool Server does not delete it from the UniPrint Print Server. 1. Click to select the printer that you want to delete. 2. Click Delete. 3. Click Yes to confirm that you want to delete the selected printer. NOTE To recreate the printer later, click Publish on the UniPrint Print Server s Printers screen. Changing Publishing Options Part of the UniPrint Print Server s function is to enumerate available printers on each print server and make them available on the UniPrint Spool Server. If a printer is deleted from the UniPrint Spool Server, the UniPrint Print Server

Chapter 5: UniPrint Tools and Utilities 67 can republish the printer to the UniPrint Spool Server. The way in which printers are published to the UniPrint Spool Server is managed from the UniPrint Print Server. 1. On the UniPrint Print Server, click the drop-down arrow beside Publish and then click Publish Options. 2. In the Publish Options dialog box, placeholders are used to represent variables. For example, %PRINTER% represents the printer name. These placeholders can be rearranged or deleted depending on how you would like the printers to be published and displayed on the UniPrint Spool Server. %PRINTER% %HASH% %COMMENT% %LOCATION% %MACHINE% %DOMAIN% Printer name. Hash number assigned by UniPrint to ensure each Gateway printer is unique. Comments provide general information about the printer. UniPrint imports this information from the Comment field of the local Print Server queue. Location describes where the printer is situated. UniPrint imports this information from the Location field of the local Print Server queue. Print server name. Domain name of the print server.

68 UniPrint Version 7.0 3. Edit how you would like your printers to be published and then click OK. For example, if it is better not the display the unique UniPrint Gateway printer ID number, then remove [%HASH%] from the Name field. All printers published to the UniPrint Spool Server will appear as instructed through the Publish Options dialog box. Any previously published printers will remain unchanged. NOTE Adding a hash number to the printer name ensures distinctiveness between printers on the UniPrint Spool Server. For example, if two printers with identical printer name are published from two different UniPrint Print Servers to the same UniPrint Spool Server, then only one printer will be successfully added to the UniPrint Spool Server. Convert a Printer Instance into a Thin-client printer For thin-client devices running Windows CE/Embedded CE that require support for USB printers directly attached to them, a printer instance can be converted into a UniPrint thin-client printer. NOTE To use the UniPrint thin-client printer, when a user connected from a thinclient device prints from an ICA/RDP session, instead of printing to a Gateway printer the user needs to print to the UniPrint printer. The print job

Chapter 5: UniPrint Tools and Utilities 69 is rendered on the UniPrint Print Server and then transferred to the USB printer through the thin-client device. Properties & Settings > Components 1. On the UniPrint Print Server, install the printer driver following the manufacturer s instructions. 2. In the UniPrint Management Console, under Properties & Settings, click Printers. The printer should appear in the printer list. To convert this printer driver into a thin-client printer, right-click the printer and then click Convert to Thin Client. 3. Click Yes to confirm that you want to convert the printer into a thin client printer. 4. The printer will now change from type Published Local to Thin Client and the shared printer queue will be deleted from the UniPrint Spool Server. Debugging capability is implemented on all UniPrint appliances to provide additional information for troubleshooting. Four logging levels are available: None, Errors, Info and Debug (Full). To change the debug level of a component, do one of the following: Click to select the component, click Trace level and then click the desired debug level.

70 UniPrint Version 7.0 Right-click a component and then click the desired debug level. All log files are created in \\Program Files\UniPrint Suite\Log Files. To change component settings, click to select a component and then click Properties or right-click a component and then click Properties. Different components reside on different UniPrint appliances. All components are described below. PrintPAL Server This component resides on the UniPrint Spool Server and is responsible for mapping printers to user sessions based on a combination of network administrator-defined settings and user preferences. If enabled, a log file, UPPPSvr_%timestamp%.log is created. This information can be used to troubleshoot mapping issues with PrintPAL. UniPrint Control Service This component resides on all UniPrint appliances and maintains information exchange connections with UniPrint routing servers and controls execution of UniPrint plug-ins and on-demand processors. You can edit the Port, Log Level and add, edit or delete a spool server. The default port is 998. If enabled, a log file, UPCtlSvc_%timestamp%.log is created. This information can be used to troubleshoot connectivity issues with the UniPrint Spool Server.

Chapter 5: UniPrint Tools and Utilities 71 Edit UniPrint Spool Server Connection Information To edit Spool Server connection information, right-click UniPrint Control Service and then click Properties. Click the Spool Servers tab. From here you can add, edit properties or delete a Spool Server s IP address or port number. Printing Fault Tolerance When more than one UniPrint Spool Server is specified and if the first UniPrint Spool Server becomes unavailable, UniPrint will failover to the next UniPrint Spool Server in the list. If a server failure occurs on the UniPrint Spool Server that also hosts the license server component then the failover will allow users to continue to print but a watermark will be printed across each page since licenses can no longer be validated. To add a UniPrint Spool Server, click, enter the corresponding IP Address and Port information and then click OK. UniPrint Printer Driver UniPrint Session Application This component resides on the UniPrint Server only. If enabled, a log file UP_Driver_%timestamp%.log is created in the user s temp directory, for example, C:\Users\DMorgan\AppData\Local\Temp. Only the Log Level can be edited. This component resides on the UniPrint Server only. If enabled, a log file Logscript-Administrator-SID1_%timestamp%.log is created in the user s temp directory. From the user s session, the log file Logscript-Administrator- SID1_%timestamp%.log can be viewed by right-clicking the UniPrint icon in the notification area and selecting View Log.

72 UniPrint Version 7.0 To Ensure Only Gateway Licenses Are Utilized For environments that utilize both UniPrint Server and UniPrint Gateway licenses, do the following: 1. Right-click UniPrint Session Application and then click Properties. 2. Click the Environment tab and select Requires Gateway licenses. Selecting this check box will ensure that this server will utilize Gateway licenses only. 3. Click OK. NOTE For environments that utilize only one license type, the Require Gateway licenses check box must be clear. Connected node management plug-in This component resides on the UniPrint Spool Server and manages the presence of active UniPrint nodes and services node-related requests. Only the Port and Log Level settings can be edited. The default port is 25469. If enabled, a log file UPCtlSvc_%timestamp%.log is created. This information can be used to troubleshoot active nodes and services.

Chapter 5: UniPrint Tools and Utilities 73 Font replication plug-in This component resides on the UniPrint Print Server and manages font availability by requesting fonts from UniPrint Server(s) once daily at the scheduled time. Font replication eliminates the occasional need to embed fonts when printing through UniPrint. The Log Level and polling schedule can be set. If enabled, a log file, UPCtlSvc_%timestamp%.log is created. This information can be used to troubleshoot issues regarding font replication on the UniPrint Print Server. Enable Font Replication 1. Right-click Font replication plug-in and then click Properties. 2. Click the Schedule tab and select Enabled. 3. Enter a time for the UniPrint Print Server to query UniPrint Server(s) for newly installed fonts and replicate them on the UniPrint Print Server. Default time is set to 02:00 AM. 4. To run font replication on demand, click Run now. Font request processor This component resides on the UniPrint Server and marshals and completes font list and font requests from remote print servers. Only the Log Level can be edited.

74 UniPrint Version 7.0 If enabled, a log file, UPCtlSvc_%timestamp%.log is created. This information can be used to troubleshoot issues regarding font replication. FTP print job processor This component resides on the UniPrint Spool Server and enables printing directly to FTP-enabled printers. Only the Log Level can be edited. If enabled, a log file, UPCtlSvc_%timestamp%.log is created. This information can be used to troubleshoot a Lexmark/HP FTP printer. License manager plug-in This component resides on the UniPrint Spool Server and is responsible for active license administration and distribution. Only the Port and Log Level can be edited. The default port is 25467. If enabled, a log file, UPCtlSvc_%timestamp%.log is created. This information can be used to troubleshoot license management issues. License request processor This component resides on the UniPrint Spool Server and marshals license requests from remote servers and relays these requests to the license manager plug-in. Only the Log Level can be edited. If enabled, a log file, UPCtlSvc_%timestamp%.log is created. This information can be used to troubleshoot license requests from remote application servers. Log file maintenance plug-in This component resides on all UniPrint servers and enables the application of user-defined values to prevent the UniPrint logging structure from exceeding applied thresholds. The Log Level can be edited to provide greater detail and the limits for Maximum Folder Size and Maximum File Size can be modified to better suit available server resources. If enabled, a log file, UPCtlSvc_%timestamp%.log is created. This information can be used to troubleshoot issues regarding log file thresholds and cleanup. Node identification plug-in Node request processor This component resides on all UniPrint appliances and serves to identify itself on the UniPrint node network. Only the Log Level can be edited. If enabled, a log file, UPCtlSvc_%timestamp%.log is created. This information can be used to troubleshoot issues regarding local node identification. This component resides on the UniPrint Spool Server and marshals connected node requests from remote servers and relays these requests to the Node identification plug-in. Only the Log Level can be edited.

Chapter 5: UniPrint Tools and Utilities 75 If enabled, a log file, UPCtlSvc_%timestamp%.log is created. This information can be used to troubleshoot issues regarding remote node requests. Printer creation processor This component resides on the UniPrint Spool Server and handles the creation and maintenance of UniPrint Gateway queues from remote print servers. Only the Log Level can be edited. If enabled, a log file, UPCtlSvc_%timestamp%.log is created. This information can be used to troubleshoot printer replication from a connecting UniPrint Print Server. Printer lookup optimization plug-in This component resides on both the UniPrint Spool Server and UniPrint Print Server and is responsible for generating and maintaining a list of available printers. It optimizes performance since the list can be used to lookup up printers before enumerating the Windows spooler. If enabled, a log file, UPCtlSvc_%timestamp%.log is created. This information can be used to troubleshoot load balancing and printer unavailability issues. Printer discovery plug-in This component resides on the UniPrint Print Server and monitors local print server printers and relays changes to the UniPrint Spool Server. The Log Level can be edited to provide greater detail and publishing naming formats can be rearranged as desired. For information on editing the publishing naming formats, see Changing Publishing Options on page 66. If enabled, a log file, UPCtlSvc_%timestamp%.log is created. This information can be used to troubleshoot issues regarding print server printer monitoring. Print job processor This component resides on the UniPrint Print Server and accepts print jobs from servers and relays information to the UniPrint rendering engine. It is also responsible for monitoring and reporting print job status back to the originating server. The Log Level and Port number can be edited and print jobs can be set to be saved with a specified naming convention. The default port is 2468 and naming convention is %USER%-%FILE% which are placeholders for user name and file name. The naming convention refers to the print job name displayed in the print queue. If the Save jobs option is enabled, print jobs are saved on the UniPrint Print Server in \\Program Files\UniPrint Suite\Services\Data\PrintJob. If enabled, a log file, UPCtlSvc_%timestamp%.log is created. This information can be used to troubleshoot issues regarding print job monitoring and reporting.

76 UniPrint Version 7.0 Process delegation plugin This component resides on all UniPrint appliances and starts and monitors UniPrint-related processes. The Log Level can be edited and processes can be added or removed. If enabled, a log file, UPCtlSvc_%timestamp%.log is created. This information can be used to troubleshoot issues regarding UniPrint-related processes. Quorum synchronization plug-in This component resides on both the UniPrint Spool Server and UniPrint Print Server and maintains synchronization of cluster quorum files with locally stored UniPrint configuration files. If enabled, a log file, UPCtlSvc_%timestamp%.log is created. This information is only relevant for failover clusters and can be used to troubleshoot issues regarding quorum path availability. Remote Console query processor This component resides on all UniPrint appliances and enables UniPrint console to process commands initiated from remote system nodes. Only the Log Level can be edited. If enabled, a log file, UPCtlSvc_%timestamp%.log is created. This information can be used to troubleshoot issues regarding command processing from remote UniPrint appliances. Thin-client printer (USB) request processor Thin-client printer management plug-in This component resides on the UniPrint Spool Server and marshals thinclient printer requests from remote servers and relays these requests to the thin-client printer management plug-in. Only the Log Level can be edited. If enabled, a log file, UPCtlSvc_%timestamp%.log is created. This information can be used to troubleshoot issues regarding printing requests from thin-client printers. This component resides on the UniPrint Spool Server and maintains a list of printers designated as UniPrint thin-client printers along with their associated print servers. The Port and Log Level can be changed. The default port is 25470. If enabled, a log file, UPCtlSvc_%timestamp%.log is created. This information can be used to troubleshoot issues regarding UniPrint thin-client printers. Thin-client print job processor This component resides on the UniPrint Print Server and accepts print jobs from thin clients and relays information to the UniPrint rendering engine. It is responsible for monitoring and reporting print job status back to the originating server. Only the Log Level can be edited.

Chapter 5: UniPrint Tools and Utilities 77 If enabled, a log file, UPCtlSvc_%timestamp%.log is created. This information can be used to troubleshoot issues regarding thin-client printer print job monitoring and reporting. UniPrint driver install plug-in This component resides on the UniPrint Spool Server and the UniPrint Server and installs the UniPrint printer driver. Only the Log Level can be edited. If enabled, a log file, UPCtlSvc_%timestamp%.log is created. This information can be used to troubleshoot issues regarding driver and port installation and removal. UniPrint printer install plug-in This component resides on the UniPrint Server and installs the UniPrint printer, port and port monitor. Only the Log Level can be edited. If enabled, a log file UPCtlSvc_%timestamp%.log is created. This information can be used to troubleshoot issues regarding the UniPrint printer installation. UniPrint spool server 64-bit layer plug-in This component resides on the UniPrint Spool Server and provides compatibility for 32-bit to 64-bit UniPrint Gateway printing. Only the Log Level can be edited. If enabled, a log file, UPCtlSvc_%timestamp%.log is created. This information can be used to troubleshoot issues regarding the Windows-On- Windows support layer. UniPrint spool service discovery plug-in This component resides on the UniPrint Spool Server and is responsible for responding to UniPrint Spool Server IP discovery requests. Only the Log Level can be edited. If enabled, a log file, UPCtlSvc_%timestamp%.log is created. This information can be used to troubleshoot issues regarding Spool Server IP requests from remote appliances. UniPrint Routing Service This component resides on the UniPrint Spool Server and authenticates and manages connections between UniPrint Control Services. The Port, Log Level and Mode can be changed. The default port is 999. If enabled, a log file UPSplSvc_%timestamp%.log is created. The information can be used to troubleshoot issues regarding incoming connections from other UniPrint nodes. Discovery mode Allows any Print Server or UniPrint Server to become a subscriber of the UniPrint Gateway domain.

78 UniPrint Version 7.0 Properties & Settings > Policies Production mode When enabled, new subscribers are not allowed to join the UniPrint Gateway domain. Administrators can configure how UniPrint applies configuration settings from alternate sources. Alternate sources include: Active Directory group policy and saved user preferences. Selecting the Enable policies option instructs UniPrint to apply settings in the order of precedence set in this list. Configuration sources at the top of the list have the highest priority. To disable a source, clear the check box beside it in the list. Clearing the Enable policies option forces UniPrint to apply settings based solely on the ones set from the UniPrint Management Console. This is useful when troubleshooting a configuration issue. User policy Machine policy User settings When selected, settings configured for specific users or user groups through Active Directory group policy will be applied. This policy is only applicable to the UniPrint Server. When selected, settings configured for specific UniPrint components through Active Directory group policy will be applied. When selected, certain settings configured by users will be persistent across multiple ICA/RDP sessions. These settings include: Orientation, Page Size,

Chapter 5: UniPrint Tools and Utilities 79 Resolution, Paper Source and Double sided printing. They may, however, be overridden by a group policy listed higher in the processing order. This policy is only applicable to the UniPrint Server. Machine settings Machine settings are default settings configured from the UniPrint Management Console and cannot be disabled. These settings always have the lowest priority. To enforce machine settings, clear all other alternate source check boxes. Network Connections > Sessions (UniPrint Server only) Protocol UniPrint supports two virtual channel protocols: RDP and ICA. Based on the connecting client s protocol, UniPrint creates a private, protocol-specific virtual channel between the application server and the client device for transferring rendered print jobs. Available options include: RDP: Does not require Citrix to be installed on the RDS server. ICA Virtual Channel: Does not require client drive mapping to be enabled on the Citrix server. Client Drive Mapping: Requires client drive mapping to be enabled on the Citrix server and is compatible with both Windows and non-windows clients. Mac Client: Allows a Macintosh machine to access an application server. To change the order UniPrint uses when auto detecting the transfer protocol, click the protocol name and then click the arrow buttons to move the selected protocol up and down in the list. Only the first detected transfer protocol is used. (Default is RDP, ICA Virtual Channel, Client Drive Mapping, Mac Client)

80 UniPrint Version 7.0 Pass-Through Logon Options Selecting this option allows UniPrint to treat this application server as a passthrough client, routing print jobs printed from another application server that has UniPrint Server installed. As a pass-through client, UniPrint spools print jobs through chained ICA/RDP sessions where users connect from one ICA/ RDP session to another by launching a second ICA/RDP session within their original session. Pass-through printing allows UniPrint to send print jobs seamlessly through multiple ICA/RDP sessions to the first client workstation in the chain. (Default is Cleared) Set UniPrint as default printer When this option is selected, all users who have access to the UniPrint printer will have it set as their default printer in their sessions. (Default is Selected) Delete leftover print jobs Deletes any leftover print jobs from disconnected sessions when the same user logs back on to the application server. (Default is check box is Cleared) Run PrintPAL Launches the PrintPAL Client when a session is started. The PrintPAL Client icon will appear in the notification area at startup. (Default is check box is Cleared) Optional Features Enable Email Selecting this option allows users to e-mail a copy of their print job as an attachment via Simple Mail Transfer Protocol (SMTP). (Default is check box is Cleared) Mail server address Specifies the e-mail server to use for this feature. The server defined here must have an SMTP service running. (Default is Blank; Port is 25) Sender email address All email sent through UniPrint will appear to be sent from this e-mail address. (Default is Blank) Mail server requires authentication This option must be enabled if the e-mail server specified in Mail server address option requires authentication. If the e-mail server does not require authentication, this option must be disabled. When enabling this option, the Mail user and Mail password information fields to authenticate to the e- mail server must be entered. (Default = check box is Cleared) E-mailing print jobs in user sessions When the Send Email check box is selected and e-mail information is completed in the Email tab of the Gateway or UniPrint Printing Preferences, the print job is attached as a PDF file and sent to the e-mail

Chapter 5: UniPrint Tools and Utilities 81 addresses listed. To send to multiple addresses separate each address with a semi-colon (;). To print and e-mail the print job at the same time, click Print & Email. To print and e-mail or only e-mail the print job each and every time you print to the specified UniPrint or Gateway printer, select Always use these settings. WARNING If Always use these settings is enabled then a PDF of the print job will be sent to the specified e-mail address(es) every time you print, even if you close your session and log back in again. Enable this setting only if this is really what you want to do.

82 UniPrint Version 7.0 Enable Save Selecting this option allows users to save their print jobs as PDF files to any network accessible location. (Default is Selected) Save to user s Documents If selected, the user s individual Documents folder will be the default save location. Changes made to this location within user sessions will be saved in users profiles, overriding the location specified in Save to other location. (Default is Selected) Save to other location Network administrators can specify to which directory users can save their PDF files. The location must already exist since a new folder will not be created if the location is invalid and Save will be disabled. (Default is Blank) Saving Print Jobs in User Sessions Users can specify a file name and change the save location in the Save tab of Gateway or UniPrint Printing Preferences by clicking Browse. To print and save the print job at the same time, click Print & Save. To print and save or only save the print job each and every time you print to the UniPrint or specified Gateway printer, select Always use these settings. WARNING If Always use these settings is enabled then a PDF of the print job will be saved to the specified location every time you print, even if you close your

Chapter 5: UniPrint Tools and Utilities 83 session and log back in again. Enable this setting only if this is really what you want to do

84 UniPrint Version 7.0 Network Connections > Services UniPrint-related services can be stopped, paused and restarted. The properties of these services can also be edited by clicking the service to select it and then clicking Properties. UniPrint Control Service Connected node management plug-in License manager plug-in Print job processor Thin-client printer management plug-in UniPrint Remote Console Listener This service resides on all UniPrint appliances. For more information, see UniPrint Control Service on page 70. This service resides on the UniPrint Spool Server. For more information, see Connected node management plug-in on page 72. This service resides on the UniPrint Spool Server. For more information, see License manager plug-in on page 74. This service resides on the UniPrint Print Server. For more information, see Print job processor on page 75. This services resides on the UniPrint Spool Server. For more information, see Thin-client printer management plug-in on page 76. This service resides on all UniPrint appliances and accepts console commands from remote appliances. Only the Port can be edited. The default port is 2658.

Chapter 5: UniPrint Tools and Utilities 85 UniPrint Routing Service This service resides on the UniPrint Spool Server. For more information, see UniPrint Routing Service on page 77. Configuring UniPrint Using Administrative Templates in Windows Most configuration can be done through the UniPrint Management Console, however, UniPrint has provided administrative templates to standardize configuration for a larger number of users. An ADM, ADMX and ADML (Administrative Template) files are available in the UniPrint Suite installation directory, for example C:\Program Files\UniPrint Suite\ADM Templates. Using an administrative template file, network administrators can configure default UniPrint settings in a structured manner for all users. Loading a Classic Administrative Template To load the classic administrative template, UniPrint701_*.adm, into Active Directory: 1. From your domain controller, click Start, point to Programs, Administrative Tools and then click Active Directory Users and Computers. 2. Right-click the domain you want UniPrint701_*.adm to be applied to and select Properties. 3. Click the Group Policy tab. Select the Group Policy setting you want to edit and then click Edit to open the Group Policy Object Editor. 4. Under either Computer Configuration or User Configuration, right-click Administrative Templates and then click Add/ Remove Templates. 5. Click Add and browse to the location where UniPrint701_*.adm is stored. Click Open to add the new template and then click Close.

86 UniPrint Version 7.0 6. Settings are divided into several categories and by default are Not configured. To edit any of these settings, double-click the setting and select Enabled. For more information on each setting, click the Explain tab. 7. To ensure that the ADM settings are set on the domain controller, expand Computer Configuration, Administrative Templates, System, and Group Policy. 8. Double-click on Registry Policy Processing and select Enabled. Enable the Process even if Group Policy objects have not changed option and click OK. 9. Close the Group Policy Editor and click OK to return to Active Directory Users and Computers. Loading and Configuring an Administrative Template in Windows Vista or later Windows Vista, Windows 7 and Windows Server 2008 support XML-based ADM files, ADMX and ADML. ADML are XML-based ADM files that contain language-specific settings. Unlike, ADM files, ADMX files are not stored in individual Group Policy Objects and do not need to be loaded, only copied to the appropriate folders. 1. From a Windows Vista or later workstation, copy UniPrint701_*.admx from C:\Program Files\UniPrint Suite\ADM Templates to the domain controller \\SysVol\PolicyDefinitions.

Chapter 5: UniPrint Tools and Utilities 87 2. Copy UniPrint701_*.adml from C:\Program Files\UniPrint Suite\ADM Templates\en-US to \\SysVol\PolicyDefinitions\en-US. 3. From your domain controller, click Start, point to Programs, Administrative Tools and then click Active Directory Users and Computers. 4. Right-click the domain you want UniPrint701_*.admx to be applied to and select Properties. 5. Click the Group Policy tab. Select the Group Policy setting you want to edit and then click Edit to open the Group Policy Object Editor. NOTE In Windows Server 2008 or later, the Group Policy Management feature must be enabled first. 6. In the Console tree, under Administrative Templates, click UniPrint Suite. 7. Settings are divided into several categories and by default are Not Configured. To modify a setting, double-click the setting and select Enabled. More information on the setting can be found in the Help pane.

88 UniPrint Version 7.0 UniPrint PrintPAL UniPrint PrintPAL is a client device-to-printer mapping utility that easily plugs into UniPrint Gateway Edition 7.0.3. It is installed on the same appliance as UniPrint Spool Server and provides a simple user interface that enables administrators to control or restrict which Gateway printers a user can access. Administrators first create groups of client devices, OUs, user groups and users and then map them to specific printers. Configuration for PrintPAL is done through the PrintPAL plug-in, in the UniPrint Management Console. To access PrintPAL, do the following: a. Click Start, click All Programs, click UniPrint Suite and then click UniPrint Management Console. b. Under Tools & Utilities, click PrintPAL. Planning your UniPrint PrintPAL Configuration It is highly recommended that time be taken to plan out how PrintPAL should be configured. Taking time to think about your network topology and security concerns in advance will enable you to configure PrintPAL more efficiently. You can plan for the majority of your PrintPAL setup by examining your network topology, the client devices on your network and how you want to group them with Gateway printers. Grouping client devices and Gateway printers may depend on your organizational structure, corporate security policies and network environment. Some parameters to consider are the following: Geographic location (country, province/state, city) Complex or campus name Building name Floor or level Department Job function or job title. As the network administrator, you will also need to determine which client has access to which Gateway printers. This can be based on proximity to the printer, that is, a particular workstation can only access the printer closest to it. Or it can be based on corporate security policies, for example, since HR tends to print out sensitive information you can restrict access to printers in the HR department to HR client devices only. This can be done using an IP range since you can assign an IP range for a particular department using PrintPAL.

Chapter 5: UniPrint Tools and Utilities 89 The following are two examples of how to group your client devices. PrintPAL on the UniPrint Management Console

90 UniPrint Version 7.0 PrintPAL is comprised of four panes. The panes on the left hand side represents the PrintPAL map and the pane on the right hand side represents mappable objects which consists of network objects and Gateway printers. Group Map Objects Mapped To The Group Printers Mapped To The Group Objects Available For Mapping This pane represents your device group mapping in tree form. Use this pane to create parent and child groups to which devices and printers are mapped. Groups can be organized geographically, departmentally and are typically dependant on your network topology. For more information on how to plan out groups, see Planning your UniPrint PrintPAL Configuration on page 88. This pane displays the devices (for example, servers, PCs, thin clients and PDAs), users, user groups and organizational units assigned to the selected group. The screen shot above contains a list of objects assigned to the Marketing group on the 1st Floor in Montreal. This pane displays the printers available to the devices listed in the Objects Mapped To The Group pane. During a client session, a user can add any of the Gateway printers listed in this pane using PrintPAL. This pane represents the objects that are available for mapping from the domain specified in PrintPAL Settings and is divided into two tabs. The Network Objects tab lists all of the devices, users, user groups and OUs. The Gateway Printers tab lists all of the mappable printers. Objects can be dragged into the Objects Mapped To The Group pane and printers can be dragged to the Printers Mapped To the Group pane, which assigns them to a specific group.

Chapter 5: UniPrint Tools and Utilities 91 Buttons Creates a new device, IP range or group. Refreshes the Network Objects and Gateway Printers tabs. Saves changes made to PrintPAL. Deletes the selected device, OU, user, user group, IP range, group or printer. Invokes PrintPAL Settings, which allows you to change the Browsing Options by adding, deleting or editing a domain LDAP path. Invokes a utility that allows you to test session mappings. Configuring PrintPAL Settings The initial PrintPAL setup must be done from the UniPrint Spool Server appliance. Managing PrintPAL can be done from any application server however, PrintPAL performs best when managed from the UniPrint Spool Server appliance. 1. From the UniPrint Spool Server, click Start, click All Programs, click UniPrint Suite and then click UniPrint Management Console. 2. Under Tools & Utilities, click PrintPAL. 3. Click Settings. In the Browsing tab, click. 4. In the Domain dialog box, under LDAP path, enter the URL of your LDAP server. If your LDAP server requires authentication, select

92 UniPrint Version 7.0 the Supply credentials check box and then type in a User name and Password.

Chapter 5: UniPrint Tools and Utilities 93 5. Click OK and PrintPAL will attempt to connect to your LDAP server. If successful, it should appear in the Settings dialog box. Creating Groups 1. In the Group Map pane, select a parent group. If you are starting with a blank pane, click Root. 2. Click New and then click Group. 3. In the New Group dialog box, enter the group name and then select the Inherit printers from parent group check box if you want this group to inherit devices and printers from the parent group. Note:

94 UniPrint Version 7.0 spaces and other special characters are not accepted, except the underscore (_). Click OK. 4. Continue with steps 1 to 3 until all groups are created. 5. Click Save to save your groupings. NOTE indicates that the group has inherited objects and printers from the parent group. indicates that the group has not inherited any objects and printers from the parent group. Mapping Network Objects to Groups 1. In the Group Map pane, click to select the group you want to map objects to. 2. Under Mappable Objects, click the Network Objects tab.

Chapter 5: UniPrint Tools and Utilities 95 3. In the From list, click the domain that you wish to map to. In the Type list, click the type of object you want to map, for example, Devices, OUs, Users or User Groups. 4. In Objects Available For Mapping pane, drag the object you want to add to the Objects Mapped To The Group pane. NOTE To add multiple objects that appear consecutively in the list, click the first object you want to add, press SHIFT and then click the last object. Drag your selection into the Objects Mapped To The Group pane. To add multiple objects that do not appear consecutively in the list, click an object, press CTRL, and then click the next object. Continue to hold down CTRL and while clicking objects. Drag your selection into the Objects Mapped To The Group pane. 5. Continue selecting groups and mapping objects to these groups as required. 6. Click Save to save your object mapping. Adding an IP Range of Objects This feature is good for a group of objects that utilizes static IP addresses. This feature saves time since the network administrator does not need to go through the lengthy Objects Available For Mapping list.

96 UniPrint Version 7.0 1. In the Group Map pane, click the group you want to add an IP range to. 2. Click New and then click IP Range. 3. In the New Range dialog box, enter the Range name and the beginning and ending IP addresses. 4. Click OK. Click Save to save your object mapping. Adding A Device This feature is good for adding devices that do not necessary belong to a domain, for example, devices that belong to a workgroup. 1. In the Group Map pane, click to select the group you want to add the device to. 2. Click New and then click Device.

Chapter 5: UniPrint Tools and Utilities 97 3. In the New Device dialog box, type in the name of the device and then click OK. Mapping Printers to Groups 4. Click Save to save your object mapping. 1. In the Group Map pane, click the group you want to map printers to. 2. Under Mappable Objects, click the Gateway Printers tab. 3. In the Server list, click the UniPrint Spool Server whose Gateway Printers you want to map. 4. In the Objects Available For Mapping pane, drag a printer to the Printers Mapped To The Group pane. NOTE To add multiple printers that appear consecutively in the list, click the first printer you want to add, press SHIFT and then click the last printer. Drag your selection into the Printers Mapped To The Group pane. To add multiple printers that do not appear consecutively in the list, click a printer, press CTRL, and then click the next printer. Continue to hold down CTRL and while clicking printers. Drag your selection into the Printers Mapped To The Group pane.

98 UniPrint Version 7.0 Setting Default Printers Testing PrintPAL Mappings 5. Continue selecting groups and mapping printers as required. 6. Click Save to save your printer mapping. PrintPAL can be used to define a default printer for a group of devices. However, during an ICA/RDP session, a user can redefine their default printer through the PrintPAL Client. 1. In the Group Map pane, click a group you want to define a default printer for. 2. In the Printers Mapped To The Group pane, right-click a printer and then click Set default. The printer icon will change to. 3. Click Save. A testing utility has been provided to test your object-to-printer mapping. With complex mappings, the resulting printer list may not be obvious. You can test mappings by the following parameters: device name, IP address, user name or you can test a current session. The result of using this utility is a consolidated list of which printers are mapped to a particular parameter. For example, a user name is mapped to printers 1, 2, and 3 and there exists an IP range that is mapped to printers X, Y and Z. If that user logs onto a device that is within the IP range, not only will the user have access to printers 1, 2 and 3, but they should also have access to printers X, Y and Z as well. If a network administrator were to test that particular user session, printers 1, 2, 3, X, Y and Z would be visible in the printer list.

Chapter 5: UniPrint Tools and Utilities 99 Testing By Device Name, IP Address or User Name 1. Click and then select the parameter you would like to test, for example, device name, IP address or user name. Type in the appropriate information and then click Show Printers. 2. All of the Gateway printers that are mapped to that particular object should appear in the printer list. Testing A Current Session 1. To test a current session, click browsing an existing session below.

100 UniPrint Version 7.0 2. Click to select the session to test and then click OK. 3. The Device Name, IP Address and UserName parameters will be populated. Click Show Printers.

Chapter 5: UniPrint Tools and Utilities 101 4. All of the Gateway printers that are mapped to this session will appear in the printer list. Using PrintPAL Client Use UniPrint PrintPAL Client to add or remove Gateway printers and set a default printer. Using PrintPAL to manage your printers will override any settings made in \\Control Panel\Hardware and Sound\Devices and Printers. When a session is started the PrintPAL client icon notification area. will appear in the To access PrintPAL Client tasks, right-click the PrintPAL client icon located in the notification area. Add Printer 1. To add a new printer during an ICA/RDP session, click Add Printer.

102 UniPrint Version 7.0 2. In the Add Printers dialog box, click one or more printer(s). If you want to set this new printer as your default printer, click Set as my default printer. If you want this printer to be added each and every time you log into a session from the current computer, click Always re-add this printer. If you want this printer to be added each and every time you log into a session no matter which computer you log in from, Click From any computer I log into. 3. Click OK. Session Info To display information about your ICA/RDP session, click Session Info. The information displayed is as follows: The application server name you are logged into. Your client computer name and IP address.

Chapter 5: UniPrint Tools and Utilities 103 Refresh Exit While you are logged into a session, the network administrator may add new Gateway printers or map new printers to your group. Click Refresh to see these new printers in the Printers dialog box. Click Exit to close the PrintPAL Client. To restart PrintPAL Client, click Start, Computer, Local Disk (C:), Program Files, UniPrint Suite, Console and then click PrintPALClient.exe. Printer Profiler The UniPrint Printer Profiler utility resides on the UniPrint Print Server and can be used to enable advanced printer properties such as stapling, hole punching, binding, etc., that some printers support since it accesses the native printer driver directly. Printer Profiler can also used to enable the Secure Print feature that HP Universal Print Drivers support. This Secure Print feature ensures print jobs are not released for printing until the user enters a matching PIN code at the physical printer. Secure Print is currently supported for the following printer drivers: HP Universal Printing PCL 5 HP Universal Printing PCL 5 (v 5.0 or later) HP Universal Printing PCL 6 HP Universal Printing PCL 6 (v 5.0 or later) HP Universal Printing PS HP Universal Printing PS (v 5.0 or later) To access Printer Profiler, do one of the following: Click Start, click All Programs, click UniPrint Suite and then click Printer Profiler. From the UniPrint Management Console on the UniPrint Print Server, under Properties & Settings, click Printers and then click Printer Profiler. On the UniPrint Print Server, launch UPPrnPfl.exe from \\Program Files\UniPrint Suite\Printer Profiler. The following describes the buttons that appear on the Printer Profiler: Saves a profile.

104 UniPrint Version 7.0 Create a new profile. Edit an existing profile. Delete a profile. Enable Secure Print. Disable Secure Print. To Create a New Printer Profile 1. Log on to the UniPrint Print Server with administrative rights. 2. Click Start, click All Programs, click UniPrint Suite and then click UniPrint Management Console. 3. Under Properties & Settings, click Printers and then click Printer Profiler. 4. In the console tree, click to select a printer and then click.

Chapter 5: UniPrint Tools and Utilities 105 5. Under the Profile Info tab, enter the Profile Name and the Profile Description. 6. Click the Overrides tab. Select the printer properties that you would like to allow users to override. If a check box is selected, the user setting will take precedence over the profile setting. If a check box is cleared, then the printer profile setting will take precedence.

106 UniPrint Version 7.0 7. Click Printer Properties. This invokes the native driver s printer property dialog box. Edit the printer settings as necessary. 8. Click Finish to complete the printer profile. 9. Click to save the profile. The profile icon will change from to. To Edit an Existing Printer Profile 1. Click Start, click All Programs, click UniPrint Suite and then click UniPrint Management Console. 2. Under Properties & Settings, click Printers and then click Printer Profiler. 3. In the console tree, click to select a printer profile to be edited and then click. 4. Edit the necessary settings in the profile and then click Finish. 5. Click to save the profile. The profile icon will change from to. To Delete a Profile 1. Open the UniPrint Management Console.

Chapter 5: UniPrint Tools and Utilities 107 Using Printer Profiles 2. Under Printers & Settings, click Printers and then click Printer Profiler. 3. In the console tree, click to select a printer profile to be deleted. 4. Click. 1. Select the desired Gateway printer from the application s Print dialog box and click Properties. 2. Click the Print Profiles tab and then click to select a profile. The Print Profiles tab is not visible until a printer profile is created.

108 UniPrint Version 7.0 To Enable Secure Print 3. Click OK. 1. Open the UniPrint Management Console. 2. Under Printers & Settings, click Printers and then click Printer Profiler. 3. In the console tree, click to select a printer that you want to enable Secure Print on. You can also enable Secure Print on a group of printers by selecting the parent printer driver. 4. Click. The printer icon should change from to. To Disable Secure Print Using Secure Print 1. Open the UniPrint Management Console. 2. Under Printers & Settings, click Printers and then click Printer Profiler. 3. In the console tree, click to select a printer that you want to disable Secure Print on. You can also disable Secure Print on a group of printers by selecting the parent printer driver. 4. Click. The printer icon should change from to. 1. Select the desired Gateway printer from the application s Print dialog box and click Properties.

Chapter 5: UniPrint Tools and Utilities 109 2. Click the Secure Print tab and then enter a PIN. Enter the PIN again to confirm it. 3. Click OK. UniPrint Adobe Plug-in 4. You must now enter the PIN at the printer to print out your document. At times re-rendering a document that is already in PDF format may produce undesirable results. In such cases, users can utilize the UniPrint Adobe Plug-in tool to inform the UniPrint driver not to re-process the file.

110 UniPrint Version 7.0 The UniPrint Adobe Plug-in is compatible with Adobe Acrobat or Adobe Reader 5.0 or later. Installing the UniPrint Plug-in for Acrobat The UniPrint Adobe Plug-in is packaged with the UniPrint Server installation program. If Adobe Acrobat or Adobe Reader is installed on the server, the Install Adobe plug-in option will appear during UniPrint Server installation. When this option is selected the UniPrint Adobe Plug-in file, UPPlugin.api, will be placed in the Adobe plug-ins directory. If Adobe Acrobat or Adobe Reader is installed after UniPrint Server is already installed on the server, the UniPrint Adobe Plug-in file will need to be copied from the \\Program Files\UniPrint Suite folder to the Adobe plug-ins directory manually. Printing from Acrobat or Reader to UniPrint There are two ways to print from Adobe Reader 9 or earlier to UniPrint, do one of the following: Click the UniPrint icon in the Adobe toolbar. In the File menu, click Print to UniPrint.

Chapter 5: UniPrint Tools and Utilities 111 In Adobe Reader X, do one of the following: Click Tools to open the Tools panel, click Plug-in UniPrint and then click the UniPrint icon. In the File menu, click Print to UniPrint. Replacing the Print function with Print to UniPrint By default, the PDF document will be re-rendered by the UniPrint driver if users select Print instead of Print to UniPrint in the File menu. UniPrint Adobe Plug-in version 2.1.6 or later provides a registry key that will change this functionality. To prevent re-rendering of PDF documents by editing the registry: 1. Click Start and then click Run. 2. Type regedit and then click OK to edit the registry. 3. In HKEY_LOCAL_MACHINE\SOFTWARE\UniPrint \Adobe Plugin key edit the value entry AdobePluginPrintReplace to 1. To edit the value entry double-

112 UniPrint Version 7.0 click AdobePluginPrintReplace and type 1 in the Value data field. 4. Click OK. Exit the Registry Editor. Upgrading the UniPrint Plug-in for Acrobat To upgrade the UniPrint Acrobat Plug-in: 1. Ensure that the older version of UniPrint*.api in the \\Program Files\Adobe\Acrobat\Reader\plug_ins folder is replaced with the new UPPlugin.api found in the \\Program Files\UniPrint Suite folder. NOTE Only one UniPrint Adobe Plug-in file should reside in the Adobe folder. Having multiple UniPrint Adobe Plug-in files in this folder (even when the version is different) will cause a conflict and prevent the plug-in from functioning properly. 2. If the AdobePluginPrintReplace.reg file was imported in an older version, delete the Server registry sub key found under HKEY_LOCAL_MACHINE\SOFTWARE\UniPrint.

CHAPTER 6 UniPrint Version 7.0 Troubleshooting Troubleshooting Citrix Issues The following are work-arounds that involve issues with third-party applications and how they interact with UniPrint. UniPrint is not responsible for these third-party applications and only recommends these work-arounds. All work-arounds should be tested prior to implementing them in production. Citrix Seamless Application Sessions not terminating when an application is closed If you have trouble with Citrix Seamless Application Sessions not terminating when a user closes an application, do the following: 1. On the Citrix server, click Start and then click Run. 2. Type regedit and then click OK to edit the registry. 3. In HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet \Control\Terminal Server\SysProcs, add a DWORD value. To add a DWORD value, click Edit, point to New and then click DWORD (32-bit) Value. 4. Rename this new value to WFShell.exe. This is a Citrix process. 5. Exit the Registry Editor. Third-party Printer Driver Issues Some third-party printer drivers may exhibit sporadic behavior The UniPrint Print Server uses OEM provided printer drivers to communicate with the physical printer. Some third-party printer drivers exhibit sporadic behavior. As a result, UniPrint Print Server may fail to print a document due to a specific compatibility issue with one of these printer drivers. To resolve this issue, UniPrint recommends testing alternative printer drivers. For example, if a PCL 6 printer driver is no functioning correctly, it is

114 UniPrint Version 7.0 advisable to test with the PostScript version of the same printer driver. If available, a PCL 5 printer driver may also resolve this issue. You may also wish to notify UniPrint Support of any OEM printer drivers that appear to behave incorrectly.

CHAPTER 7 UniPrint Version 7.0 Contact and Support Contact and Support UniPrint Support Contact us if you require assistance with any of the UniPrint products. North America Hours of Operation 06:00 to 19:00 Eastern Time (UTC -5) Monday to Friday Toll Free Phone Number (North America Only) (866) 488-3188 option 3 Phone Number (416) 503-9800 option 3 Europe, Middle East and Africa Hours of Operation 11:00 to 24:00 Coordinated Universal Time (Greenwich Mean Time) Monday to Friday Phone Number (44) 0134 420 6144 E-mail support@uniprint.net Office Location Address UniPrint, a division of ACCEO Solutions, Inc. 1 Eva Road, Suite 309 Toronto, ON M9C 4Z5 Canada Phone Number (416) 503-9800 Toll Free Phone Number (North America Only) (866) 488-3188

116 UniPrint Version 7.0

APPENDIX A UniPrint Version 7.0 Paper Sizes Paper Sizes Use this table for the UP_SETTING_PAPERSIZE = n, when installing UniPrint Server from the command line. The following is a list of paper sizes supported by UniPrint: n Description 1 Letter (8 1/2 x 11 in) 2 Letter Small (8 1/2 x 11 in) 3 Tabloid (11 x 17 in) 4 Ledger (17 x 11 in) 5 Legal (8 1/2 x 14 in) 6 Statement (5 1/2 x 8 1/2 in) 7 Executive (7 1/4 x 10 1/2 in) 8 A3 (297 x 420 mm) 9 A4 (210 x 297 mm) 10 A4 Small (210 x 297 mm) 11 A5 (148 x 210 mm) 12 B4 (JIS) (257 x 364 mm) 13 B5 (JIS) (182 x 257 mm) 14 Folio (8 1/2 x 13 in) 15 Quarto (215 x 275 mm) 16 10 x 14 in 17 11 x 17 in 18 Note (8 1/2 x 11 in) 19 Envelope #9 (3 7/8 x 8 7/8 in) 20 Envelope #10 (4 1/8 x 9 1/2 in)

118 UniPrint Version 7.0 n Description 21 Envelope #11 (4 1/2 x 10 3/8 in) 22 Envelope #12 (4 3/4 x 11 in) 23 Envelope #14 (5 x 11/2 in) 24 C size sheet (17 x 22 in) 25 D size sheet (22 x 34 in) 26 E size sheet (34 x 44 in) 27 Envelope DL (110 x 220 mm) 28 Envelope C5 (162 x 229 mm) 29 Envelope C3 (324 x 458 mm) 30 Envelope C4 (229 x 324 mm) 31 Envelope C6 (114 x 162 mm) 32 Envelope C65 (114 x 229 mm) 33 Envelope B4 (250 x 352 mm) 34 Envelope B5 (176 x 250 mm) 35 Envelope B6 (176 x 125 mm) 36 Envelope Italy (110 x 230 mm) 37 Envelope Monarch (3.875 x 7.5 in) 38 6 3/4 Envelope (3 5/8 x 6 1/2 in) 39 Std Fanfold (14 7/8 x 11 in) 40 German Std Fanfold (8 1/2 x 12 in) 41 German Legal Fanfold (8 1/2 x 13 in) 42 B4 (ISO) (250 x 352 mm) 43 Japanese Postcard (100 x 148 mm) 44 9 x 11 in 45 10 x 11 in 46 15 x 11 in 47 Envelope Invite (220 x 220 mm) 50 Letter Extra (9 1/2 x 12 in)

Appendix A: Paper Sizes 119 n Description 51 Legal Extra (9 1/2 x 15 in) 52 Tabloid Extra (11.69 x 18 in) 53 A4 Extra (9.27 x 12.69 in) 54 Letter Transverse (8 1/2 x 11 in) 55 A4 Transverse (210 x 297 mm) 56 Letter Extra Transverse (9 1/2 x 12 in) 57 SuperA/SuperA/A4 (227 x 356 mm) 58 SuperB/SuperB/A3 (305 x 487 mm) 59 Letter Plus (8.5 x 12.69 in) 60 A4 Plus (210 x 330 mm) 61 A5 Transverse (148 x 210 mm) 62 B5 (JIS) Transverse (182 x 257 mm) 63 A3 Extra (322 x 445 mm) 64 A5 Extra (174 x 235 mm) 65 B5 (ISO) Extra (201 x 276 mm) 66 A2 (420 x 594 mm) 67 A3 Transverse (297 x 420 mm) 68 A3 Extra Transverse (322 x 445 mm) 69 Japanese Double Postcard (200 x 148 mm) 70 A6 (105 x 148 mm) 71 Japanese Envelope Kaku #2 (240 x 332 mm) 72 Japanese Envelope Kaku #3 (216 x 277 mm) 73 1Japanese Envelope Chou #3 (20 x 235 mm) 74 Japanese Envelope Chou #4 (90 x 205 mm) 75 Letter Rotated (11 x 8 1/2 in) 76 A3 Rotated (420 x 297 mm) 77 A4 Rotated (297 x 210 mm) 78 A5 Rotated (210 x 148 mm)

120 UniPrint Version 7.0 n Description 79 B4 (JIS) Rotated (364 x 257 mm) 80 B5 (JIS) Rotated (257 x 182 mm) 81 Japanese Postcard Rotated (148 x 100 mm) 82 Double Japanese Postcard Rotated (148 x 200 mm) 83 1A6 Rotated (48 x 105 mm) 84 Japanese Envelope Kaku #2 Rotated (332 x 240 mm) 85 Japanese Envelope Kaku #3 Rotated (277 x 216 mm) 86 Japanese Envelope Chou #3 Rotated (235 x 120 mm) 87 Japanese Envelope Chou #4 Rotated (205 x 90 mm) 88 B6 (JIS) (128 x 182 mm) 89 B6 (JIS) Rotated (182 x 128 mm) 90 12 x 11 in 91 Japanese Envelope You #4 (235 x 105 mm) 92 Japanese Envelope You #4 Rotated (105 x 235 mm) 93 PRC 16K (146 x 215 mm) 94 PRC 32K (97 x 151 mm) 95 PRC 32K(Big) (97 x 151 mm) 96 PRC Envelope #1 (102 x 165 mm) 97 PRC Envelope #2 (102 x 176 mm) 98 PRC Envelope #3 (125 x 176 mm) 99 PRC Envelope #4 (110 x 208 mm) 100 PRC Envelope #5 (110 x 220 mm) 101 PRC Envelope #6 (120 x 230 mm) 102 PRC Envelope #7 (160 x 230 mm) 103 PRC Envelope #8 (120 x 309 mm) 104 PRC Envelope #9 (229 x 324 mm) 105 PRC Envelope #10 (324 x 458 mm)

Appendix A: Paper Sizes 121 n Description 106 PRC 16K Rotated (215 x 146 mm) 107 PRC 32K Rotated (97 x 151 mm) 108 PRC 32K(Big) Rotated (97 x 151 mm) 109 PRC Envelope #1 Rotated (165 x 102 mm) 110 PRC Envelope #2 Rotated (176 x 102 mm) 111 PRC Envelope #3 Rotated (176 x 125 mm) 112 PRC Envelope #4 Rotated (208 x 110 mm) 113 PRC Envelope #5 Rotated (220 x 110 mm) 114 PRC Envelope #6 Rotated (230 x 120 mm) 115 PRC Envelope #7 Rotated (230 x 160 mm) 116 PRC Envelope #8 Rotated (309 x 120 mm) 117 PRC Envelope #9 Rotated (324 x 229 mm) 118 PRC Envelope #10 Rotated (324 x 458 mm)