Outlook Operating Instructions. Web Access

Outlook Operating Instructions Web Access

OUTLOOK OPERATING INSTRUCTIONS WEB ACCESS FREQUENTLY ASKED QUESTIONS & ANSWERS Q: Can I check my email from a computer outside of the school? A: You can access your email by going to www.nesl.edu and clicking on the Email link in the shortcuts. You can also log onto Outlook Web Access (OWA) by entering https://webmail.nesl.edu into any browser on any computer. Q: What username and password do I use to log onto Outlook Web Access (OWA)? A: Your user name is your email address, and the password is the same as your Active Directory (machine log in) password. Please Note: If you have forgotten your password and attempt to log on to OWA more than three times it will lock your account and you will need to contact the Help Desk at X 7404 (617.422.7404 from outside the school). Q: What do I do if I am having problems with Outlook? A: Call the Help Desk at X 7404 or from outside the law school at (617) 422-7404. Q: What are the hours of email support? A: Help Desk hours are: Monday Thursday 8:00 a.m. to 10:00 p.m. Friday 8:00 a.m. to 5:00 p.m. Weekends 12:00 p.m. to 4:00 p.m. 2

Logging on to Microsoft Outlook 1. In any browser enter https://webmail.nesl.edu 3

2. Or click the Search button and select the Email System link under the Links & Contacts drop down menu. 4

3. A screen will appear similar to the one below. 4. Enter in your user name and password. 5. Click on the Log On button. Please Note: In order to be logged into your email account you must enter in your information in the following format: username@nesl.edu 5

6. Your Inbox will appear similar to the screen below. 6

Creating a New Message 1. Click on the New Message button on the Inbox toolbar. Addressing the Message 1. The following addressing options are available: To: Sends the message to the selected recipient. CC: Sends a Carbon Copy of the message to the selected recipient. BCC: Sends a Blind Carbon Copy of the message to the selected recipient. The recipients name will not be visible to other recipients of the message. Addressing the Message by Typing the Name 1. If you are sure of the recipient s name. 2. Type the name in the To, CC, or BCC sections of the new message. 3. Type the name in any format as long as you include the first and last name. 7

4. Click on the Check Names button on the toolbar: Please Note: Outlook will confirm that the name is valid within the Address Book. 5. If the name is valid, then it will be underlined. 6. If the name is invalid, then a dialog box will appear saying that it is not recognized (See the example below). 8

7. If there is more than one person with that name in the Address Book, then a dialog box will appear asking you to select the correct recipient from a list. 8. Once you have selected the recipient click on OK. 9

Addressing a Message Using the Address Book 1. Within a new message, click on the Address Book link. 2. A screen similar to the one below will appear. Please Note: Names are listed in the address book alphabetically by first name. 3. Scroll through the address book until you find the desired contact. 4. Once the correct name has been selected, click To, CC, or BCC as needed. 5. Repeat the above steps until all the recipients names are added. 6. Click on Done. 10

Inserting an Email Signature 1. Obtain an electronic copy of the New England Law Boston Email signature via email from Sandy Goldsmith, director of External Relations at SGoldsmith@nesl.edu. 2. Hold your left mouse button down and highlight the boiler plate email signature included in the email. 11

3. Right click your mouse button. Then select Copy from the drop down menu. 4. Click on the Options icon. 12

5. A screen will appear similar to the one shown below. 13

6. Under the section called Email Signature. Right click on the empty box and select Paste from the drop down menu. 7. The boiler plate text will appear in the box. 14

8. You will need to replace the pasted text with your specific information. An example is shown below. Please Note: That to automatically include your signature in outgoing messages you must check the box underneath the email signature field. 9. After the text is correct, click on the Save icon. 15

Attaching a File to the Message 1. Within the new message, select the Paperclip (Attachment) icon on the toolbar. 2. Click on the Browse button. 16

3. Navigate to the location of the file by clicking on the drop down menu to the right of the Look In field, select the required drive and open the required folder by double clicking. 4. Click once to highlight the required file. 5. Click the Insert button. 17

6. Repeat the process until you have attached all of the necessary files. 7. When you have attached all the files, click on the Done button. 8. The attached files will show up underneath the address line. 18

Deleting Emails 1. Click on the small check box beside the email to be deleted (See Arrow 1). 2. Click on Delete (See Arrow 2). Emptying the Trash 1. Click on the Deleted Items icon on the left side of your screen (See Arrow 1). 2. Click on the Check Box at the top of the list of emails (this will select all of the emails in the Trash) (See Arrow 2). 3. Click on the Delete link (See Arrow 3). 4. It will ask you if you want to permanently delete the selected items. 5. Click on OK. 19

Logging Off 1. Click the Log Off link. 2. You will see the following screen confirming that you have logged out. 20