JOB DESCRIPTION AND PERFORMANCE SUMMARY EMPLOYEE NAME: JOB TITLE: UNIT: STROKE NURSE COORDINATOR PEFORMANCE DEPT. NUMBER 8325 EVALUATION DATE: STATUS: (Please Check Appropriate Box:) ANNUAL EVAL 3 MONTH EVAL
Page 2 JOB DESCRIPTION AND TITLE: STROKE NURSE COORDINATOR JOB CLASS: 1285 REPORTS TO: PERFORMANCE & ACCREDITATION MANAGER QUALIFICATIONS: Bachelors or Associate Degree in Nursing required, MSN preferred. The Stroke Nurse Coordinator must be a NC licensed Registered Nurse. Recent nursing experience with BLS certification and a minimum of two years experience in Neurologic Critical and or Emergency care setting; evidence of advanced clinical knowledge, leadership abilities, and teaching and communication skills is preferred. Previous experience in case management, stroke care and knowledge of community resources, data collection and analysis is desired. Skills include: Proficiency in computer and office equipment, oral and written communication, ability to collaborate effectively as a team leadership in a dynamic and academic health care environment; flexibility to respond quickly to change; ability to prioritize work activities to achieve goals in a timely manner; problem solving, teamwork, consensus building and negotiations skills. JOB SUMMARY: The Stroke Nurse Coordinator is responsible for organizing and administering the stroke outreach programs. This position coordinates stroke education programs to agencies in the Onslow Memorial Hospital and Onslow County referral areas. The Stroke Nurse Coordinator provides the Stroke Risk Identification Screening Program to the public; develops, implements and maintains Beyond the Hospital Programs for stroke survivors. The Coordinator assures all documentation of outreach activities as required by various agencies. The Stroke Nurse Coordinator shall work collaboratively with patients and their families, health care providers, community groups, and schools to facilitate Stroke Care and prevention throughout the continuum of care. The Stroke Nurse Coordinator will coordinate regional stroke screening outreach activities that unitizes principles of program management; advanced clinical care and leadership to effectively meet customer needs; and the goals of the grant. Providing leadership and system planning for participating hospitals; coordinating community screenings, securing screening sites, personnel, volunteers and equipment. The Stroke Nurse Coordinator collaborates with hospitals and professional organizations to facilitate the development of the stroke program: assessing stroke community screening needs; participating in meetings as appropriate to assure effective communication; demonstrates effective interpersonal communication skills; provides expertise in the area of stroke specialization; consults with health care institutions and community agencies to meet the needs of the patients, volunteers, and care providers. Stroke Nurse Coordinator shall develop and promote a standard of care consistent with decreasing inpatient resource utilization, and contribute to service excellence at the hospital and outpatient level in accordance with the goals established in the guidelines of the Kate B. Reynolds Charitable Trust, NC Stroke Association and NC Collaborative Stroke Registry and Onslow Memorial Hospital policies and procedures. The Stroke Nurse Coordinator position is grant funded and limited to up to a three-year employment.
Page 3 PHYSICAL AND PSYCHOLOGICAL DEMANDS: See attached.
Page 4 I. GENERAL A. SENSING OTHER S SERVICE SETTING THE STAGE: First Impressions A. Answers all calls by identifying your department and yourself, asking How may I help you? If transferring call, provides extension number to caller before transferring. STANDARD B. Acknowledges customers and visitors; if someone appears to need directions, offers to help. Lets customers know that you will assist them to their destinations. If unable to personally escort a customer, take him/her to someone who can or provide map with highlighted directions to destination. C. Complies with Dress code policies (proper uniform and clothing, jewelry, perfume/scents, no recreational clothing, etc). D. Identification badge is worn where the name is displayed and visible. Compliant with policy regarding identification badge. E. Adheres to organization and departmental policies regarding tardiness, breaks and time clocks. In place and ready to begin work at the scheduled time. ON STAGE: A. Manner and expressions conveys a positive and professional demeanor incorporating the S H A R E principles identified in the Code of Conduct. B. Strives to do the job right the first time. Focuses on the customer s needs. Identifies and resolves customer issues/concerns. C. Takes responsibility for the outcomes of his/her efforts. Recognizes work as a reflection of himself/herself. BACK STAGE: A. Recognizes co-workers are teammates and acts, communicates and works with others towards a common purpose to serve our patients and community. B. Shows respect towards teammates by refraining from initiating, participating and/or encouraging gossip. C. Observes unit activities and makes suggestions to appropriate persons for service improvement opportunities.
Page 5 II. SAFETY A. Follows standard precautions as needed. A. Follows organizational and departmental safety precautions and procedures. A. Knowledge of fire extinguisher placement/operations, fire pull locations, personal protective equipment, and MSDS. A. Identifies unsafe conditions and/or recommends preventative measures to appropriate individuals. A. Demonstrates an understanding of established emergency procedures, infection control practices, and applicable OSHA standards. III. COMPLIANCE A. Employee completed compliance training for the year. A. Adheres to organizational policies including federal and state regulations. A. Supports and complies with the organization s Code(s) of Ethics. A. Demonstrates conduct that enhances the organization s status as a reliable, honest, trustworthy provider in governmental or non-governmental payment programs including, but not limited to, Medicare, Medicaid, Tricare, etc. IV. PERFORMANCE/DEPARTMENT A. Understands the department/unit role in both unit and organization-wide Performance and Improvement goals and activities. A. Participates/performs unit or organization-wide monitoring activities as requested. A. Identifies ways to improve job/department performance.
Page 6 A. Incorporates findings from departmental, organizational, and Performance Improvement activities into work habits. V. TIME MANAGEMENT STANDARD A. Completes work assignments in a timely manner. A. Meets hospital standards relating to attendance A. Completes annual health testing on time. A. Manages time in a highly productive manner. A. Demonstrates ability to prioritize workload VI. TEAMWORK STANDARD A. Works harmoniously with team members. A. Demonstrates a willingness to adjust personal schedule to accommodate routine requirements or changing priorities in the workplace. A. Supports organizational and departmental policies through words and actions. A. Assists team members on a voluntary, ongoing basis. A. Performs other duties as assigned. VII. CLINICAL SKILLS Completes documentation of all information in a timely and appropriate manner. Reports patient information accurately.
Page 7 Interacts with Stroke Nurse Coordinator to enhance Stroke Care and prevention services. Assumes responsibility for follow-up on patients per established criteria. Interacts with healthcare providers, patient families, and other community groups to facilitate program goals and objectives. Establishes and implements educational action plan for healthcare staff and community at large for Stroke care and prevention management. Works with community to establish support systems and identify at risk Stroke patient population. VIII. COMMUNICATION Communicates Stroke program progress and outcomes to Performance Improvement committee, NC Stroke Association & NC Stroke Registry. Communicates patient status and needs to healthcare providers and other assisting agencies. Communicates plan of care for Stroke Care to patients and families in a clear and understandable manner. IX. JOB KNOWLEDGE Establishes and maintains the structure and processes necessary to provide Stroke Care services in Onslow County through a three-pronged approach, Risk Identification, Acute care EVB standardized guidelines for practice delivery and Beyond the Hospital Program. Coordinates community activities aimed at addressing the needs of the defined patient population. Monitors and completes follow-up on all acute care outpatient and inpatient stays for the defined patient population. Provides home visits/follow-up Calls as a necessary mechanism of assessment and follow-up and as requested by any healthcare provider. Establishes and maintains effective relationships with the medical community, Community Health Improvement Project, Caring Community clinic, public health department, school, families, church groups, and other community agencies as necessary. Coordinates the Stroke Team at OMH.
Page 8 Coordinates and develops a community-wide stroke education program. Establishes and maintains a clinical information system with the capacity to identify, classify, and track the defined patient population. Through the PI Monitors, NC Collaborative Stroke Registry, NC Stoke Association and the American Heart Association s GWTG. Promotes a standard of care that initiates cost savings and decreases inpatient resource utilization. Provides patient services, utilizing advanced clinical skills, that target Stroke primary and secondary prevention through effective education throughout the stroke continuum of care to include inpatient, outpatient, rehab and additional resources services. Initiates and/or participates in program development/strategic planning. Adheres to Hospital and Department confidentiality policies. ADDENDUM: As a part of the job description of all employees of the Onslow County Hospital Authority, the employee may be directed to render services within the scope of his/her job description to an affiliate of the Onslow County Hospital Authority pursuant to an arrangement between the two entities. In such instances, the employee will be acting within the scope of his/her employment by the Authority, as an employee whose services have been leased to the affiliated entity. Revised 03/24/2011
Page 9 JOB PERFORMANCE REVIEW COMMENTS:. PERFORMANCE GOALS: EMPLOYEE COMMENTS: (optional) This performance review is intended to provide you with the opportunity to discuss your job performance with your supervisor and to establish the opportunity for growth in your job. You are requested to sign this form to indicate that you have seen the form and have had the opportunity to discuss its contents with your supervisor. Employee signature and date Evaluator signature and date Department head signature and date (if other than evaluator)