Your Retail IT Solution Partner Johannesburg 8 Oylmpia Street, Eastgate Ext 11, Kelvin, Sandton, 2090 Tel: 011 885 4000 Fax: 011 262 5875 KwaZulu - Natal 214 West Street Liberty Life Building 7th Floor, Durban, 4001 Tel: 031 332 2322 Fax: 031 332 2349 Cape Town Spearhead Business Park, Unit C2 Montague Drive, Montague Gardens, Cape Town, 7441 Tel: 021 551 0192 Fax: 021 551 0194
1 About Us Incredible Solutions (SA) (Pty) Ltd. is a supplier of Information Technology and is committed to selling our allied services, accessories and products through our retail partners. We distribute computer hardware, software, digital equipment, computer accessories, and consumables: such as cartridges, data storage systems and facilitate you re on line technology solution experience. We have a selective and fashionable range of products, which are always at the forefront of the latest Information Technology specifications and which are established and renowned brands in the industry. We pride ourselves in always providing exceptional customer service and after sales support. We have wide ranging products available for all your domestic and business Information technology solutions. Our History Incredible Solutions was founded in 1996 and currently employs 120 people, of which half are engaged in sales and technical positions. Incredible Solutions is now one of the top Retail IT Solutions in Southern Africa. Our Regional Footprint Incredible Solutions is headquartered in Gauteng with regional offices in the Western Cape and KwaZulu Natal. Each regional office has dedicated sales and logistics teams, as well as access to product managers and specialists who are based in Gauteng, are able to assist customers with specific product queries. Incredible Solutions Branches Technicians & Representatives
2 Distributorships Incredible Solutions combines a complete array of products and services to complement its range. These products are distributed under agreement from the manufacturers of leading brands. These are: Computers and Peripherals
3 Organisation and Responsibility Incredible Solutions has assembled a highly skilled group of Representative Specialists to manage key product lines. These Representatives Specialists ensure that retailers are briefed and trained to sell the products in their stores. These products are distributed and supported by comprehensive services and logistics. Repairs and Maintenance All Incredible Solutions branches are fully equipped with repair and maintenance facilities, offering customer friendly and convenient call-in as well as field services countrywide. The conventional service centres are enhanced by a unique board level component repair facility at the Johannesburg branch. Technical skills are continually updated to ensure faster repair turnaround, and first-time-fix rates are among the finest in the industry. Onsite Services - How may we assist you? We're committed to giving you the best possible experience every time. We have serviced thousands of personal computers and have helped many small businesses and home users get started with their hardware and software solution that suits them best. It s our goal to build a respectful and long-lasting commitment. Logistics Incredible Solutions has a custom designed logistics system that allows direct transport to an individual or retailer anywhere in Southern Africa. A complete record of the configuration, serial numbers, components; and all systems distributed are stored for future reference. Technical Support An efficient Call Centre for technical support operates nationally and constitutes towards retailer support and sales desks. An informative and user friendly website, provides detailed product descriptions, alerts, approximate retail prices, availability and latest product releases.
4 Social The South African community: Incredible Solutions contributed towards an under privileged school development in the form of computer installation in facilities. Additionally we are passionate about the youth of our countries charitable NGO, mentoring and sports programs. o Nkosi s Haven is a recognized NGO in South Africa that has been in operation since 1999 offering holistic care and support for destitute HIV/AIDS infected mothers, her children, and resulting AIDS orphans (infected or not). o Sports for all - based on a world class multi-sport program that creates jobs for youth who provide structured coaching and life skills programs to children who live inactive lifestyles or have limited access to sport Team building: Discovery 702 Walk The Talk. We also sponsored Men s Incredible Solutions Soccer Team. Staff Incredible Solutions is passionate about empowerment and transformation. Retail Division Incredible Solutions staff is our biggest asset. We invest in our staff by providing up-to-date training to remain optimally knowledgeable for our customers to take advantage to develop their business. Incredible Solutions supports the HP development programme called the HP Business Institute (HPBI). This is in response to the requirements of transformation and the IT Industry growth needs. HPBI is an enterprise and skills development programme. Careers IT are the training provider for the Techie101 programme. As a proudly South African company, Careers IT views transformation as a great opportunity for further growth and development. Careers IT are a 100% black owned company, 90% of our staff have been acknowledged for being black and we have black women in key management positions. Incredible Solutions is a supplier to the large national chain stores such as Mass Stores (Game and Dion Wired), CNA, MTN, Vodacom, MWEB, Iser, Chatz and Superior Choices. Conclusion Incredible Solutions (SA) (Pty) Ltd. is one of the most successful computer suppliers and the company s growth bears testament to the capabilities of the management within the organization. The commitment of the staff, together with the sophisticated systems and infrastructure will ensure the success of this company well into the future. Our customers and retailers can be rest assured of our commitment to the industry. At Incredible Solutions we believe that only the very highest quality products offering the maximum in product performance and data integrity can keep up with today s dynamic market environment. It is this belief that forms our commitment to offer you The Total Computer Supplies Package.