01 Mission November 2014 1. Basic Information - Programme Programme title Kingfisher Program (LGCP 2012-2016) Kingfisher CMA development Contract number DEC - 0114498 Country Programme Activity number (as in Annual Work Plan) South Africa LG 14.SA.02 (D) 2. Basic Information Activity Implementer Name of implementer Beneficiaries of implementation Other participants Date(s) of the activity (i.e. mission, seminar, workshop, conference, training, visit etc.) Location(s) Hoogheemraadschap van Delfland; Hanneke Gieske Wereld Waternet; Otto Ferf Jenting, Marie Josee Leloup, Johan Loois Breede-Gouritz Catchment Management Agency None From 3 to 7 November 2014 Office Breede-Gouritz CMA at Worcester
02 3. Description of the Activity Activity description (as in Annual Work Plan) Specification of performed activities Exchange of knowledge and experience by presentations, discussions, working on cases and field visits on the following topics: 1. Operational water management 2. Public awareness raising 3. Water use and waste water treatment by the food processing industry 4. Knowledge and change management, 5. Discussion on training needs 6. Evaluation and further cooperation Preparation: Analysis of the content of the proposal submitted by staff members of BGCMA to the LGCP-conference in The Hague, to build on the approaches and the lessons learned in the Kingfisher program. Collect and send information on application of the best available techniques for sanitization / remediation of industrial waste water discharges used in Europe (sc BREFs). Discuss and support participation of staff members of BGCMA in a training course by Unesco-IHE on hydrology in cooperation with two universities in Cape Town Prepare a presentation on strategic stakeholder management, on reaching a negotiated agreement based on the recognition of all parties interests by the mutual gains approach. Preparation of a presentation on financial revenue collection and tariff setting in the Netherlands. Presentation of the monitoring program of Waternet to some members of the BGCMA in Amsterdam (Oct. 14). Followed by discussion on different monitoring methods. Presentation of the cooperation of the water board AGV with the municipality of Amsterdam with examples in the field (Amsterdam).
03 Delivery: Ad 1: Operational water management: The subject is discussed after a presentation by BGCMA about monitoring water quality. The monitoring program is based on an assessment of locations with a significantly impact on water quality. Water quantity data are mostly be received from third parties like DWS-reg. and WUAs. The activities of the staff are focused now on combining water quality and water quantity data to present improved information. For example to understand the impact from discontinuity in flood, storm water runoff, discharges of industry / WWTPs, etc. in relation to the ecological effects. The water quality program contains also bio-assays by counting certain indicator species. 2. Public awareness raising: The proposal to the LGCP-conference allowed for a nice follow up of the discussion started during the mission in May. The proposal emphasizes the importance for the CMA in coordinating with government and sector partners and participation of other stakeholders. It also describes instruments that might help to realize this cooperation. For example gain trust, give platforms to marginalised people; the importance of finding common grounds and a shared vision; the necessity of monitoring, good data, discover trends and the visualisation of these data to get commitment of external stakeholders; and awareness campaigns. It further mentions the need to capacitate (external) councillors to recognize integrated water resource management issues. It is recognized that it can take a long while before awareness arises and behavioural change will follow. In May 2014 the raising of awareness of water quality in the illegal settlements near Theewaterskloof was identified as the most important awareness project for this moment. The approach described in the proposal and the presented model on stakeholder engagement based on the mutual gains approach used by Delfland may be helpful to structure the project and the process. This subject also brought about a discussion about the internal alignment between the different members of BGCMA-office. Several employees have contact with the same stakeholder.
04 The reason for these consultations can be different: to start a joint project in raising awareness by the public or to make arrangements with the stakeholder about certain obligations. For the work process in general and the well-being of the staff members it is of great help when each employee is acquainted with the results of each consultation in time. 3. Water use and waste water treatment by the food processing industry: The first two days of the mission where used by visiting several companies in the Brede-Gouritz area. One of the visits was in cooperation with a representative of the municipality. This cooperation was based on the fact that the quality of the discharge on a sewer system affects the discharge of effluent on the surface water. This cooperation makes possible to see an overload of the WWTP in relation to the disturbing of the water quality by the effluent of this WWTP. A shared problem gives opportunities for shared knowledge and for shared solutions. Each company gave a presentation about their production process and the way of treatment of the waste water. After the presentations followed (very) open discussions about difficulties and opportunities in treatment of the waste water. The remediation approach of the waste water was in general focused on end-of-pipe techniques. Collecting first all the deferent types of waste water influenced the deployment of possible treatment techniques. The talking s were about the similarities and differences in remediation / sanitization of industrial waste water between SA and Europe / The Netherlands. This gave new insights to both sites. 4. Knowledge and change management: The change management committee of BGCMA gave a presentation on the change management process related to the amalgamation with the Gouritz catchment area. Discussions revealed many similarities between this process and similar processes in the Dutch RWA s. Involving representatives of all affected teams, an approach that is both structured and adaptive, clarity on what is open for discussion and which facts are unnegotiable, and making sure that even the quietest voices are heard were mentioned as success factors.
05 5. Discussions on training needs: More knowledge is needed on geohydrology; the relation between water quantity and water quality; representation of water quality data to the public, storm water management in relation to pollution, in cooperation with municipalities; datamanagement and communication strategies with stakeholders 6. Financial revenue collection and tariff setting This topic was added after the discussions during the mission of the staff members of BGCMA to the Netherlands. BGCMA presented the budgeting and cost recovery structure and the developments in collecting revenues. BGCMA will be given the authority to recover a large part of the annual budget in 2016. Delfland and Waternet presented the annual budgeting process, revenue collection and tariff setting in the Netherlands. The exchange of experiences was considered valuable, not in the least for the Dutch delegation, to increase their understanding of the situation and challenges of BGCMA in this respect. 7. Evaluation and further cooperation The exchange of information, views and experiences was valuable to both sides. Waternet and Delfland greatly appreciated the field visits. The visits of and discussions on the industrial plants where useful and will lead to further exchange of knowledge in treatment opportunities between the Dutch water authorities and the companies, municipality of Swellendam and the CMA. Agreements have been made on this (action: Johan / Elkerine). The same agreement is made by exchange of examples about project approach and the advancement in the Theewaterskloof project in raising public awareness during the next months (action: Marie Josee / Elmarie). Improved cooperation with municipalities and DWS is needed. Also a change of culture and more awareness of the tasks of de CMA s at municipalities is needed. A way to reach this is bringing the Dutch and South-African municipalities in contact via existing VNG-relationships.
06 Another idea was a platform of CMA s and Proto- CMA s in South Africa in which the subject cooperation CMA an Municipalities might be on the agenda. These topics have been included in the Kingfisher annual plan. The discussion about internal alignment and communication gives opportunities for a workshop about work processes. An example of this approach will be sent (action: Johan / Jan). This will be aligned with the continuation of working on the strategic stakeholder management approach. In case of the monitoring program there will be an exchange of reports with representation of water quality data / information to stakeholders and also examples of in situ biomonitoring (action: Marie Josee / Elkerine / Elmarie). The exchange of information and experience on knowledge and change management (including data management) will continue (action: Hanneke and Langa). The exchange of information and experience on revenue collection will continue (action: Hanneke and Phakamani) The topic of storm water management in cooperation with municipalities will be taken up in relation with the national activities within the Kingfisher project. (?) Contribution on the training of the new board members will be worked out on request of the BGCMA (action Phakamani, Hanneke) Deviations No deviations had taken place from the planned activities. External influence No external influence affected the mission Constraints encountered Non 4. Contribution to result
07 Outputs of the activity (see also point 6) In table 1 the outputs of the mission are related to the Kingfisher results. 1. Establishment & Policy Development 2. Operationalization Kingfisher results Improved (internal) functioning of Catchment Management Agencies (CMAs) (Re) Defining of Catchment Management Strategies Operationalization of Catchment Management Strategies, i.e. implementation of key deliverables of CMS process Streamlining of procedures, licensing, compliance and contract management Topics for cooperation BGCMA- Dutch RWA s Change management corporate governance CMS development CMS implementation revenue collection (also in relation to permit system) Exchange best practices around water management in the food processing industry in an cooperation between CMA and municipalities. 3. Monitoring and Evaluation Cross-boundary cooperation Development and operationalization of a Monitoring and Evaluation system Not applicable monitoring strategies and sampling in relation to water management goals Improved strategic adaptive management of CMAs Increased selflearning ability of CMAs Knowledge management and innovation Inventory of CMA training needs 4. External Stakeholders Improved capacity to involve external stakeholders in the field of IWRM and LED Clarified roles and responsibilities of the various actors active in the water sector (special focus on relationship between CMAs, water management institutions e.g. WUA, irrigation boards - and municipalities) Raising awareness around water quality and quantity (water conservation and demand), public participation Stimulate cooperation between CMA and municipalities in protecting WWTPs by shared consult of companies with a considerable load of waste on the sewerage systems.
08 Result(s) attributable to LGCP (as in Annual Work Plan) In the annual work plan the following activities are foreseen: Breede-Gouritz CMA RWA AGV/Waternet and RWA Delfland : Two missions dealing with selected items from the following priorities: a. Governance aspects of operational water management b. Amalgamation of the BOCMA and Gouritz WMA s c. Public awareness/awareness raising d. Connection water resources management and wastewater management e. Training of the board (if established in 2014) f. Cooperate governance with local governments within the CMA In bilateral consultation during the starter pack conference in April we updated the list of topics for cooperation, as described above. We missed the earlier agreed water use and waste water treatment by the food processing industry, and we added change and knowledge management. All the aspects mentioned are discussed during the November mission except for training of the board. Contributing to attributable result (s) (as in Annual Work Plan) Attributable results are mutual learning on the topics described above, which will continue in bilateral contacts between the contact persons of the counterpart organizations. What side-effects, spinoffs or unintended results were achieved? Are there any other activities which are connected with the implementation of this activity? Non Activities at the Kingfisher programme level may benefit the individual CMA s, such as knowledge exchange between CMA s, or between DWS, CMA s and municipalities (SALGA), visits to the Netherlands, etc. However, these need to be worked out further by the programme management. 5. Follow-up
09 Planning for follow-up activities As stated above, sharing of knowledge and experiences will continue bilaterally between the contact persons of the counterpart organizations. Recommendations 6. Outputs Annexes Please list the attached documents here: