Series 4 Human Resource Management Unit 4.4 Team Development. EPO Training 2000 to date Gord Gibben, PMP

Transcription

1 Series 4 Human Resource Management Unit 4.4 Team Development

2 Unit 4.4 Team Development Learning Objectives Team Development stages Team Charter Team Development Quiz Recommended Reading

3 Unit 4.4 Learning Objectives Learning objectives 1. Describe the five stages of team development 2. Prepare a Team Charter Recommended Prerequisites: Unit 4.3 Responsibility Assignment

4 Team Development Stages 5. Reforming 1. Forming 4. Performing 2. Storming 3. Norming

5 Stage 1 - Forming Behaviors: Floundering stage Testing stage Awareness & Orientation Quiet, polite, impersonal Get acquainted Optimistic Morale Thoughts/questions: What is the goal? Who can I trust? What is the reward? What can get me in trouble?

6 Stage 2 - Storming Behaviors : Infighting stage Conflict over control Some opt out Confrontation Competition for position, superiority Lowest morale Thoughts/questions: Who s in charge? What are the issues? What are the roles? What are the limits?

7 Stage 3 - Norming Behaviors : Disciplined stage Cooperation & cohesiveness Developed skills Issues (not people) confronted Rebuilding morale Thoughts/questions: What are tasks & deliverables? Performance standards? Measurements? Control work & report status?

8 Stage 4 - Performing Behaviors : Productive stage Trust & performance Flexibility Mutual support Autonomy Highest morale Thoughts/questions: How can we improve? How can we support each other? Maintain challenges, satisfaction?

9 Stage 5 - Reforming Behaviors Termination of task behavior Disengagement from relationship behavior Maintain team for new goals Harvest Lessons Learned Thoughts/questions: What do I do now? Where do I go?

10 Managing Team Development Stage Characteristics Leadership Skills 1. Forming Orientation, Floundering 2. Storming Competition, In-fighting 3. Norming Discipline, Cooperation Negotiation, Visionary, Facilitation Conflict Management, Role Definition, Issue Management Planning, Communicating, Performance Management 4. Performing 5. Reforming High Productivity, Trust, Autonomy Task termination, Separation Delegation & Empowerment, Risk Management, Influence Recognition, Review & Closure, Lessons Learned

11 Team Charter Set of agreements that clearly state: What the team wants to accomplish Why the team is important How the team will work together to accomplish results. EPO Template: Team Charter

12 Team Charter 1. Team Vision & Goals 2. Team Behaviors 3. Roles & Responsibilities 4. Support Required 5. Decisions, Authority, Accountability

13 Team Vision & Goals Align with those of organization/project Mission Purpose of the team Identifies work & why it s important Provides direction Vision Ideal end result How the team will work together Team goals and milestones Measurable outcomes & timelines Align with project milestones

14 Team Behaviors Values Enduring beliefs that guide team s activities Guiding principles Team Norms Ground rules Identify appropriate behaviors for team members Recognition process How contributions to team goals will be recognized

15 Team Roles & Responsibilities Team Member Roles Individual responsibilities for successful operation of the team Communication Strategies Timely sharing of information among team members Where information is stored Reporting information & providing feedback Mentoring Process Support skills assessment & training plan

16 Team Support Required Key Stakeholders Define major functional areas involved in achieving team s purpose Identify support required Resources Materials & equipment required

17 Team Decisions, Authority, Accountability Decision Making Process used to make decisions Decision types & strategies Authority Scope of responsibility in decision making Accountability Strategies to ensure that commitments are met Conflict Management & Escalation Agreed upon procedures

18 Unit 4.4 Team Development Quiz 1. Morale is highest at which stage: a) Forming b) Storming c) Norming d) Performing 2. The Team Charter describes: a) What the team wants to accomplish b) Why the team is important c) How the team will work together d) All of the above 3. Conflict management is an essential skill in which stage: a) Forming b) Storming c) Norming d) Performing 4. The Team charter is prepared in which stage: a) Forming b) Storming c) Norming d) Performing

19 Unit 4.4 Team Development Quiz 1. Morale is highest at which stage: a) Forming b) Storming c) Norming d) Performing 2. The Team Charter describes: a) What the team wants to accomplish b) Why the team is important c) How the team will work together d) All of the above 3. Conflict management is an essential skill in which stage: a) Forming b) Storming c) Norming d) Performing 4. The Team charter is prepared in which stage: a) Forming b) Storming c) Norming d) Performing

20 Unit 4.4 Team Development Review Recommended Reading: EPO e-book: Team Development EPO PM Flowchart: Team Development Next Module: Unit 4.5 Team Communications