TRIAL DOCUMENT: Resources in Ottawa for the Homeless Basic Health Care OHIP Card... page 2 Emergency Drug Card... page 2 Walk-In Clinics... page 2 Primary Health Care... page 3 Special Programs... page 3 Dental Care... page 3 Addictions Detoxification... page 4 Harm Reduction... page 4 Methadone Treatment... page 5 Shelters Men... page 6 Women... page 6 Women and Men... page 7 Families... page 7 Transportation... page 8 1
Basic Health Care OHIP Card ID Assistance Sandy Hill Community Health Care Centre 613-789-6309 Will assist with application for OHIP. May use Sandy Hill address for OHIP card. Will also assist in applying for other forms of ID, such as a SIN card. Call and book an appointment for ID. Emergency Drug Card City of Ottawa Employment and Financial Assistance 613-560-6000 Persons living in shelters are not eligible for Ontario Works but may receive essential health and social support services, which includes an emergency drug card. Patient self refers by calling 613-560-6000 from Mon Fri: 0800-1600. Prefer SIN card, health card and banking info but may open file without this ID, based on name and birth date. Need the paper copy of a prescription or a prescription at a pharmacy to be eligible. Walk-In Clinics Program Name & Contact Info Description of program(s) Access or Referral instructions The Ottawa Mission Clinic 35 Waller Street, Ottawa 613-288-0460 Fax 613-288-0461 Walk-in clinic for adults who are living in a shelter, on the streets or in a rooming house. Self- or clinician- referral. Will see patients for first visit with no health card. Elgin Family Medical Centre 270 Elgin Avenue 613-237-2121 University of Ottawa Health Services Clinic 100 Marie Curie Street Ottawa 613-564-3950 www.uottawa.ca/health Sexual Health Clinic - City of Ottawa 179 Clarence St., Ottawa, ON 613-234-4641 Walk-in clinic for general public. Must have OHIP card. Walk-in clinic Mon Fri: 0800-2000 Sat, Sun & holidays: 1000-1400 Mon & Wed: 1300-1600 Tues & Thurs: 1300-1900 Friday: 0930-1230 Call for information or to make an appointment. Call to see if they are accepting new patients. Call for information or to make an appointment. 2
Basic Health Care Primary Health Care Program Name & Contact Info Description of program(s) Access or Referral instructions Ontario Health Care Connect 1-800-445-1822 www.health.gov.on.ca/en/ms/h ealthcareconnect/public/default. aspx A program launched by the Ministry of Health and Long- Term Care to help Ontarians without a family health care provider find one. Call or register online. Community Health Centres Various locations www.coalitionottawa.ca Will see patients who do not have a health card, but must be accepted as patients first. Call the individual centres to see if they are accepting new patients. Special Programs Program Name & Contact Info Description of program(s) Access or Referral instructions The Mission Hospice 35 Waller St., Ottawa, ON 613-234-1144 www.ottawamission.com 24 hour palliative care to persons who have a terminal illness and whose lives are complicated by addictions and Clinician referral. Intake only available on weekdays from 0800-1600. Call 613-562-4500 and ask to Special Care Unit at Hope Outreach 256 King Edward Ave., Ottawa 613-562-4500 mental health issues. 10 beds available for homeless women with complex health needs. speak to a nurse. Clinician referral. Intake only available on weekdays from 0800-1600. Call 613-562-4500 and ask to speak to a nurse. Dental Services Program Name & Contact Info Description of program(s) Access or Referral instructions Ottawa Mission Dental Clinic 35 Waller Street Phone: (613) 234-1144 x314 homelessdentalclinic.com Free service. Full dental services Mon-Fri: 0800-1600 By Appointment or drop-in. Call for information or to make an appointment. 3
Addictions Detoxification Hope Recovery at Shepherds of Good Hope 256 King Edward Ave., Ottawa 613-241-4303 18 beds for male and female clients under the influence of alcohol and/or mood altering substances. Ottawa Withdrawal Management Centre 62 Bruyere St., Ottawa, ON 613-241-1525 Cornwall Withdrawal Management Centre 35 2nd St E, Cornwall ON 613-938-8506 Substance Use and Concurrent Disorders Program ROHCG 1145 Carling Avenue 613-722-6521 Ext. 6508 www.rohcg.on.ca Harm Reduction Withdrawal in a non-medical setting. An entry point for treatment, for relapse prevention and to support individuals who are in crisis related to drugs/alcohol. Same as above. Inpatient program with medical detox and outpatient program. 6-8 week waiting list. Office hours are Monday to Friday, 0800-1200 & 1300-1600. Call first to ensure that there is an available bed. Self- or clinician-referral. Call to ensure there is an available bed and for prescreen. No detox meds are provided, but staff will dispense meds. Ask about faxing prescription to pharmacy. Same as above. Ask about opiate protocol if applicable. Self-referral or referral by a professional. All appointments for assessment must be booked in person. Need valid OHIP card. Program Name & Contact Info Description of program(s) Access or referral instructions Needle Disposal Locations Will give info as to nearest Dial 311 Dial 311 needle exchange or needle The Site - Sexual Health Centre 179 Clarence St., Ottawa, ON 613-563-2437 Site Van (Sexual Health Centre Outreach) various locations 613-232-3232 Centretown CHC 420 Cooper St., Ottawa, ON 613-233-4443 Managed Alcohol Program (MAP) `Sherry Program`` disposal programs Mon Fri: 0830-1630 Health education & counselling Harm reduction equipment & exchange Preg, HIV, STI & hep testing Tx of abscesses & first aid 7 days a week: 1700-2330 Services are same as above Needle exchange and safe inhalation and crack kit program Weekdays from 1300-1600 Housing. Doses of alcohol at specific intervals. 24 men and women who are chronically homeless & alcoholic with serious medical problems. Self-refer. Call for information. Self-refer. Call for information. Collect calls accepted. Call for information. Clinician referral. Intake only available on weekdays from 0800-1600. Call 613-562-4500 and ask to speak to a nurse. 4
Addictions Methadone Treatment Program Name & Contact Info Description of program(s) Special instructions Ontario Addiction Treatment Centre 263 Montreal Road, Vanier 613-749-9666 www.oatc.ca Outpatient Methadone maintenance program. Mon Fri: 0900-1500. Ontario Addiction Treatment Centre 401 Somerset St. West, Ottawa 613-233-1114 www.oatc.ca Substance Use and Concurrent Disorders Program ROHCG 1145 Carling Avenue Ottawa, ON 613-722-6521 Ext. 6508 www.rohcg.on.ca Same as above. Inpatient program with medical detox and outpatient program. 6-8 week waiting list. Office hours are Mon Fri: 0800-1200 & 1300-1600. Self- or clinician-referral. Must be eligible for OHIP and have access to a drug card or drug plan, or pay for the methadone out of pocket. Same as above Self-referral or referral by a professional. All appointments for assessment must be booked in person. Need valid OHIP card. 5
Emergency Shelters General Information Concerning Patients from Shelters The City of Ottawa has centralized information concerning shelter bed availability. Call 311. Almost all shelters have the requirement that clients vacate the premises during the day. Clients are only allowed bed rest if they have a doctor s note. Paper copies of prescriptions are at risk of becoming lost. Consider faxing the prescription to the patient s pharmacy. Men s Shelters The Mission 35 Waller St, Ottawa, ON 613-234-1144 www.ottawamission.com Pre-book at 1600 & at 2300. Will book out at 0300 Ok if under the influence. Salvation Army Booth Centre 171 George St., Ottawa, ON 613-241-1573 Shepherds of Good Hope 233 Murray St., Ottawa, ON 613-241-6494 www.shepherdsofgoodhope.com Young Men's Emergency and Transitional Housing Services 613-907-8975 Women s Shelters No pre-book. Doors are open 1630-2300. Not accepted if intoxicated. Pre-book at 1900, and re-book 1600-1800 the next day. Will book out at 2400. Not accepted if intoxicated. Must be under 21 No pre-book. Curfew 2200 weekdays, 2300 on Sat & Sun. Ok if under the influence. Will give a late pass (after 0300) if we confirm patient is in ER. Will give a late pass (after 2400) if we confirm patient is in ER. Will give a late pass if we confirm patient is in ER. Hope Outreach 256 King Edward Ave., Ottawa 613-789-4179 Pre-book from 1000 0500, bed will be held for 2 hours. Not accepted if intoxicated. Evelyn Horne Emergency and Transitional Housing Services 613-789-8220 Women's Emergency Shelter 172 O'Connor St., Ottawa 613-237-4669 Nelson House 613-225-3129 Maison D'Amitie 613-747-0020 Interval House 613-234-5181 Must be under 21 24 hour intake Ok if under the influence. 24 hour intake Curfew at 0100 Not accepted if intoxicated. Shelter for women fleeing spousal abuse. Shelter for Francophone women fleeing spousal abuse. Shelter for women fleeing spousal abuse. 24 hour intake. May hold bed if confirm pt in ER. Patient self-refers. Call to check if bed available and for intake. Clinician or police referral. Call to check if bed available and for intake. Patient self-refers. Call to check if bed available and for intake. 6
Emergency Shelters Shelters for Women and Men YM/YWCA 180 Argyle Ave., Ottawa 613-237-1320 Emergency shelter. Patient self-refers. No walk-ins; service must be accessed through the City of Ottawa. Call 311. Family Shelters Carling Family Shelter 613-820-9909 Call 311 if not already a resident of the shelter. Emergency shelter for families. Ottawa. Call 311. Forward Family Shelter 613-722-9495 Call 311 if not already a resident of the shelter. Interval House 613-234-5181 Nelson House 613-225-3129 Maison D'Amitie 613-747-0020 Emergency shelter for families. Shelter for women (and children) fleeing spousal abuse. Shelter for women (and children) fleeing spousal abuse. Shelter for Francophone women (and children) fleeing spousal abuse. Patient self-refers. No walk-ins; service must be accessed through the City of Patient self-refers. No walk-ins; service must be accessed through the City of Ottawa. Call 311. Patient self-refers. Call to check if bed available and for intake. Patient self-refers. Call to check if bed available and for intake. Clinician or police referral. Call to check if bed available and for intake. 7
Transportation 613-859-2124 OC Transpo 613-741-4390 www.octranspo1.com daily. 106 bus in direction of downtown (Hurdman) runs from 0430 to 0030, and towards Elmvale runs from 0500 to 0115. See website to confirm times. Program Name & Contact Info Description of program(s) Specifics ODSP Taxi Day: 613-596-2595 Night: 613-560-1335 Or call 311 any time Taxi service for persons who receive ODSP benefits and need transport for temporary medical reasons. Client may call, but they prefer to speak to a professional to confirm that the client requires transportation. Salvation Army Van Transportation from 1100-0300 Call the number to arrange pickup and drop-off. Fare: 2 bus tickets or $3 8