Rigel Networks Capability Document USA INDIA UK Australia Rigel Networks LLC Rigel Networks Pvt. Ltd. Tansoft Ltd. Rigel Networks. 1400 Quail St. Suite 200 Newport Beach, CA 92660 USA 702/6/7 Dwarkesh Complex, R.C. Dutt Road, Vadodara, 390005 Gujarat. India Kemp House 152-160 City Road London,EC1V 2NX 60 Kellerman Dr, Point Cook VIC 3030 Australia +1-949-891-2571 +91-265-3088707 +44-7813-772-973 +61 469 219 532
TABLE OF CONTENTS 1) About Rigel Networks.......2 2) Business Overview....3 3) Rigel Network s Services....4 4) Advantage Rigel Networks... 6 5) Client Engagement Model. 7 6) Case Studies...7 a. IVR Solution for Call Center.. 7 b. E-Commerce Website... 9 c. Sugar CRM Solution..11 d. Web based EMR Application for Healthcare Business..13 e. Open EMR - Medical Billing Software.. 16 1 Rigel Networks Capability Statement
1) ABOUT RIGEL NETWORKS RIGEL NETWORKS : A Global SOFTWARE SOLUTIONS & IT SERVICES company Rigel Networks is an End to End IT Service Company with an experience of more than a decade in serving SMEs across USA, EU, GCC and Australia. We transform customer s business by consulting, providing business & infrastructure services and deploying technology solutions. Taking care of human values and ethics, we engage with every customer individually and build custom Value for Money solutions driven by culturally trained, effectively communicating and efficient certified professionals. We foster businesses by innovation, quality, structured processes and collaboration with global resources to fulfil our mission of Let Us Grow Together! Our end-to-end IT solutions right from conceptualizing and designing to the implementation and support, are built on the foundation of transparency, smooth communication and robust project management. The Solution first approach combined with technological vision and innovative thinking have always enabled business to reach their full potential and accelerate the growth. Since our inception in 2004, we have been consistently developing strategies to widen our core IT services by expanding its reach, retaining customer relationships, engineering new business models and enhancing service capabilities. We have shaped our culture that is appropriate to software developers who consider their work as a craft. This is the reason why we have had the privilege to work with some of the amazing companies on earth when it comes to develop software product with different languages and technologies. HIGHLIGHTS Established in May 22 nd, 2004 Head-quartered at California Area, USA Multiple state-of-the-art Offshore Development Centers in India and offices in Australia and U.K Zero Debts, Zero Investors & Zero Liabilities since inception MANAGEMENT TEAM Bhairav Patel, Founder & CEO Vishal Dalsania, Founder & CTO Nischal Patel, CIO 2 Rigel Networks Capability Statement
2) Business Overview Business Services Business Transformation & Consulting Helpdesk Services Infrastructure Services Business Process Outsourcing Business Solutions EMR E-Commerce Solutions CRM CMS Industries We Serve IT Retail Logistics Healthcare Construction Telecom Hospitality Technology Expertise Microsoft Open Source Mobile Cloud Virtualization Big Data 3 Rigel Networks Capability Statement
3) Rigel Network s Services a. LAMP: We are a leading web development company and offers expert services in LAMP programming according to the different needs and requirements of the clients. We have successfully implemented simple and complex projects for domestic and global clients and helped them to take complete advantage of the open source applications and frameworks. Our LAMP programmers have sound knowledge of programming in LAMP and offers most comprising custom LAMP application solutions for diverse industries. Rigel Networks bestows various LAMP Development and Consulting Services which help our clients to get tailored solutions that cater to their business specific needs. Our LAMP Consultants have several years of experience on LAMP technology, MySQL Database Server, Apache HTTP Servers and PHP Programming and will help you with effective results within stipulated time frame. Get in touch with our Solution Architects to get a free consultation. We have years of experience on the below LAMP technologies: 1) PHP 2) Node JS 3) Angular JS b. Ecommerce Platforms: We offer efficacious and effectual ecommerce web design, plug-in & module development solutions for small and medium level enterprises. With huge variety of ecommerce development platforms available in the current market, a typical ecommerce solution can t provide you the flexibility that you need to maximize profit and increase conversions for your business. Our custom ecommerce developers will make sure that your ecommerce website is built with a rigorous business strategy and advanced technologies. Our team will work closely with you to make a crystal clear strategy with precise goals and objectives before we build your website. Our skilled and talented professionals remain abreast with the current industry trends to deliver prolific results. With the ineffable experience, our competent developers create customized e-commerce website to promote your brand effectively while bringing success as well as online sales. We have expertise on the following platforms: 1) Magento 2) Zen Cart 3) Nopcommerce 4) OsCommerce 4 Rigel Networks Capability Statement
c. CMS Platforms: We clearly understand the needs of a website owner. We know that in an information-driven economy the success relies totally on the ability to provide information to the users quickly. Hence, we provide you with a very sophisticated content management system where in you have supreme control over the content of your website. We are proficient with the following technologies: 1) WordPress 2) Joomla 3) Drupal 4) DotNetNuke d. CRM Platforms: Our customized Customer Relationship Management (CRM) software, development, integration, implementation services are optimized to meet your needs and requirements. We help you to expand and implement well-organized sales, marketing and customer service planning and strategies. Our CRM software keeps all your company's information centralized, which provides a complete view of each customer. We work on the following technologies: 1) SugarCRM 2) OpenEMR 3) OpenX 4) vtiger CRM 5) EMR e. sivr: Rigel Networks with its IVR Environment as the platform for your system and customized IVR Applications, is capable of turning your ideas into efficiently working concepts. We conceptualize, develop and execute IVR related Applications for your organization whether small or large. Our dedicated Team of IVR Application developers has years of experience to guide you at every step. We use Asterisk IVR as the primary technology for building various IVR applications. f. Frameworks: We specifically fulfill the needs of diverse enterprises impeccably. The company aims its J2EE application development service to be scalable and easy to implement. Because of this approach, Java programming language is an obvious choice for us to handle the J2EE application development projects. We have expertise in the following frameworks: 1) Spring 2) Hibernate 3) Swing 5 Rigel Networks Capability Statement
4) Advantage Rigel Network 1) Extensive Multiple Industry Knowledge: We have an extensive experience of numerous projects in various industries like Healthcare, Telecom, IT, Retail, Construction, and Logistics 2) Certified Technology Experts: We are certified Microsoft Gold Partners and Kentico Bronze Partners 3) One-Stop-Destination for all your IT needs: We are an End-To-End IT Solutions and Service provider combining latest technologies and strategic expertise to meet client s requirements. We can offer services from requirement analysis, technical design, development, QA, testing and till support, training and maintenance 4) Flexible Engagement Model: Whether it s project-to-project base or dedicated team base, our engagement model is designed to meet our clients needs We can ramp up a development team for our clients at a very short notice 5) Cultural Synchronization: We go extra mile to understand our client s culture and hence, there is always a cultural synchronization between us and our clients. 5) Client Engagement Model Our client engagement model involves: 1) The client will be conducting the interviews before hiring the resources. 2) Resources will be able to work on the client Time zone irrespective of the geographical location and time. 3) Resources will be directly coordinating with the client and will be available on Skype during working hours, can be contacted over the Phone when needed. 4) Resources will be working from our Indian Branch, however, they will be fully controlled and monitored by the client. 5) Resources will be ready for daily to weekly bases reporting, if required. 6) Resources can be hired on Hourly to Monthly basis. 7) Free replacement of the resources will be offered, if the client do not find them good or they leave the company. 6 Rigel Networks Capability Statement
6) Case Studies IVR Solution for Call Center Industry BPO Organization Size Medium (100-200 employees) Country United States Customer Profile Our client is one of the Business Process Outsourcing Company catering to various industries. Technologies Asterisk IVR Business Needs Client Overview: A US-based firm wanted an IVR solution for their call center business. Our client is into the business of computer repair, whereas they have their Call Center for the same, and has many Technicians who go on site for the computer repair. Problems: In their Call Center after the job is done by the Technicians, they use to face many problems while calling to their respective CRS (Customer Relationship Specialists). They make calls as they have to provide the details for the job done for their work orders, while making calls to their respective CRS they use to get many disconnections, and sometimes they use to be on hold for a longer time by which they were not been able to provide the details for their complete work order at the same time. 7 Rigel Networks Capability Statement
Solutions: We have developed the IVR using Asterisk for our client, according to their requirements. Rigel Networks provided full-featured, end-to-end solutions to support the entire range of inbound and outbound services. In outbound workflow, IVR used to generate calls to technician by fetching the data of technician from the database. IVR play all the parts for that work order and the technician can choose the particular part and he can update the tracking number for that particular part of the particular work number. The system will first directly make a greeting to the technicians when they have dialed the Call Center, and according to the voice responses the technicians need to enter their ID details, once their ID details are matched they get into the call flow, and can get started entering the work order details according to the voice responses. Once all the details are matched, the system will automatically update the work order, and the same work order will get into the process for the Tech s payment. On the other side, in the inbound flow, the technician can call to IVR system for a service for particular work order. IVR will insert the record into the database and the technician will be transferred to an agent for more information or he will be asked to enter the pay rate. He will be given different options and will be transferred according to the flow of service he is requesting for. As by having the IVR systems, the technicians don t need to reach their respective managers for the work order to be updated, they can call the Call Center and through the help of IVR they can update their jobs. In this way they can save their time and do not need to be in the queue to reach their managers, as through IVR they can reach the systems 24/7. Benefits: Robust enterprise-grade IVR solution Reduce Agent Costs by Leveraging the IVR System Creating and managing many services through IVR system Advanced IVR menu Industry-Compliant IVR Platform for Asterisk Handling high call volumes Improved customer service Instant scalability 8 Rigel Networks Capability Statement
E-Commerce Website Industry Retail Organization Size Medium (50-100 employees) Country United States Customer Profile The client was a leading B2C firm in the jewelry industry dealing with various jewels like diamonds, pearls, precious stones etc. Business Needs Client Overview and Problems: A US-based B2C firm in jewelry industry wanted to develop the website in such a way to market its jewelry products online and increase the sale of all its items. The old system of jewelry selling was obsolete. There was no proper online way of shopping such jewelry items. There was not proper site through which the client could market its products, keep a track of its inventory and increase sales by reaching a large number of people. Even the client s customers could not have access to search for different items of the company and buy the items and pay online. Technologies Magento 9 Rigel Networks Capability Statement
Solution: Rigel Networks provided complete ecommerce solutions using Magento, OsCommerce and MS.Net frameworks that gave control over the look, content and functionality of the client s website. The website provides the details of each product classified into various sub-sections. The end-customers can see online details and video reviews of the products and can comment on the same after successfully logging into their accounts. They can select any product and gift it through online credit card payment gateway. Rigel has implemented more affiliate marketing programs with Google, Bing, Amazon and Link Share. We used following tools for this project: The various features that Rigel provided for this particular project are: Secure Shopping Cart Credit Card Transaction Online Inventory Updates Email Templates Share product information through Email to friend link in their peer group Share users experience & reviews on product Gift card coupons and Discount coupons Live chat support Track number of hits on product Order Tracking Status update for items, users, admin, vendor, agent, item category etc. Newsletter subscription & management PayPal discount Full website control Site layout management Hassle free content management by administrator Benefits: A large variety of services and products are now available online. Drive your users to search products which meet business & marketing objective of your company on website. A large customer base for the client. Full-fledged product information. Online Jewelry Customization. Increased Productivity. Increased Revenue & Growth for the company. Easy Search User Interface. Gathering data in one platform. Users are given a flexibility to track out respective business location on Google map on website. Inventory Management. 10 Rigel Networks Capability Statement
Sugar CRM Solution Industry Manufacturing Organization Size Medium (50-100 employees) Country Australia Customer Profile Based in Australia, our client is the largest supplier of stainless & specialty steel with offices at 10 different locations in Australia Technologies Sugar CRM Business Needs Client Overview and Problem: One of our clients located in Australia required a hosted, low-cost CRM solution for their business. Problems: The old system of handling customers and managing reports etc. was creating problems in their business. They were facing several problems like disconnected handling of contacts, opportunities and accounts, inability to generate reports on sales progress for clients and lack of information sharing between sales representatives. Solution: Rigel Networks provided a Sugar CRM solution to the client. The client benefitted from sales automation, collaboration, and reporting functionalities. This CRM has some basic reporting capabilities and the ability to prelaunch selected campaigns. It is low cost and looks like it does what client s needs. It provided marketing automation, sales force automation, and customer support features. As an open source, web-based CRM solution, Sugar is easy to customize and adapt to the changing needs. It allowed the company s employees at all offices to collaborate on accounts by sharing information critical to the sales process. It helped to manage and upsell into existing accounts, forecast revenue, monitor performance through dashboards and manage quotes and contracts. It also helped to handle customer cases quickly and effectively, boosting customer satisfaction and loyalty. 11 Rigel Networks Capability Statement
Benefits: Improved collaboration through lead and account planning. In-depth reporting on opportunities and win-rates for delivery to clients. Increased market intelligence among sales reps provides for better, more effective sales calls. It allowed to build repeatable sales processes. It helped to reduce sales cycles by focusing on profitable deals. It helped to monitor business performance metrics. Present effective presentations and proposals to customers. Create, execute and track campaigns across multiple channels. Captures leads directly into the CRM system. Centrally manage and share all customer service issues. It is also affordable, easy-to-use and offers a competitive advantage by providing company with a 360-degree view of their customers. 12 Rigel Networks Capability Statement
Web based EMR Application for Healthcare Business Industry Information Technology and Services Organization Size Medium (50-100 employees) Country United States Customer Profile The client was one of the leading Healthcare Service provider in United States. Business Needs Client Overview and Problem: One of our clients from healthcare industry wanted to integrate features of all current business processes like payroll, scheduling, patient data management system, alerts, reports etc. into a single web based application so that it can be used remotely. The client also wanted to monitor business details from a single application. The manual way of keeping a track of all business activities was time consuming. The client was lacking in such a solution that could help them to integrate all features of current business processes in one single application. Technologies EMR 13 Rigel Networks Capability Statement
Solution: The manual way of keeping a track of all business activities was time consuming. The client was lacking in such a solution that could help them to integrate all features of current business processes in one single application. Clinical Process Management: This includes overall clinical assessment procedure like- Intake Management: This module manages basic formalities, which have to be finished by patients to avail healthcare services. Eligibility Management: This module manages the patient s eligibility (approvals/disapprovals) for healthcare services. Scheduling Management: This module helps you to schedule the patient s healthcare services in appropriate shifts and days. Staffing Management: This module enables you to manage the allotment of staff (RN Case Manager, Nurse, and Physical Therapist) for patient s healthcare services. RN Case Manager Management: This module helps you to manage all the initial level medical assessments for newly assigned patients as well as existing patients. Nurse/Physical Therapist Management: This module allows RN Case Manager to assign patient assessment tasks to nurse/physical therapist. Alert Management: Certain medical parameters are configured within the solution. On exceeding the normal limit of the same, alerts are sent to assigned staff members to take care of patients. Report Management: The solution covers different types of reports that share each insight of patient s health. This includes patient report, patient schedule report, RNCM Schedule Report, Nurse Schedule Report, Patient eligibility Report etc. Patient Data /Record Management: This solution manages all attributes of clinical assessment activities for each patient. User Management: Identify a role for each staff member (Intake Coordinator, RNCM Manager, Nurse, etc.). Define a different security level for each member to provide access to the appropriate information on clinical assessment solution. Task Management: All users (coordinators, RNCM Managers, Physical Therapist, Nurses, etc.) assign tasks to each other to manage interdependent clinical assessment activities on solution. Benefits: The ability to collaborate in real-time from anywhere at any time Streamline the flow of necessary documentation Improve the quality of medical records Increased productivity, efficiency Improved Agency Supervision and Collaboration Increased Revenue and Marketability Fully front and back office solution that helped customers to effectively address their financial, administrative, clinical and regulatory needs 14 Rigel Networks Capability Statement
Time based alerts give prior information and alert to staff that helped to schedule overall functions of organization Point of Care, Billing, Scheduling, Reports Complete medical inventory and accounting management Control on stocks, expiry and claims Regular patient prescriptions and reminders 15 Rigel Networks Capability Statement
Open EMR - Medical Billing Software Industry Healthcare Organization Size Medium (100-200 employees) Country United States Customer Profile The client was one of the leading Healthcare Service provider in United States Business Needs Client Overview and Problem: One of our clients provides home health care services to patients and claim insurance from respective insurance provider for patients. They wanted to keep a track of payroll and billing for patients and nurses records. The routine tasks of keeping updates for each and every patients as well as for nurses was tedious job and consumes a lot of time. The lack of a single software to update all these became the basic requirement of the client. Technologies SharePoint 16 Rigel Networks Capability Statement
Solution: Rigel provided a medical billing software that covered routine follow-up of all tasks defined by RN case manager for each patient. After the completion of each assigned task, the status (i.e. Health Reading) is updated to each patient s medical copy. This way, it helped to manage healthcare inventory and asset management through ASAP Tracker that ultimately saved time and money. All billing and payroll can be maintained through this tracker. The various features of this solution includes: Nurse / Physical Therapist Management: This covers routine follow-up of all tasks defined by RN Case Manager for each patient. After the completion of each assigned task, the status (i.e. Health reading etc.) is updated to each patient s medical copy. Payroll Management: Automatic and integrated attendance marking Payroll management system developed by our professionals provides information, such as total hours spent by all nurses on every patients, total pay for all nurses, gross pay, medical claims etc. Our expertise in this field has enabled us to provide a complete solution for payroll analysis of all hospital properties. Medical Billing: Rigel Medical Billing Software has a rapid speed billing, which helps to handle the crowded customers with more efficiency in a short duration. Benefits: Electronically bill any insurance provider through software Web-based home health software Point of Care, Billing, Payroll Easy and fast medical billing with accuracy and minimal entry required Start your billing from day one Multiple patients billing at same time Auto recovery of bill for unsaved bill 17 Rigel Networks Capability Statement