Building in DonorSnap Online Forms is a module that comes installed with DonorSnap. You create your own forms. Forms are built within DonorSnap and uploaded to your website. When someone submits a form, the information comes down to the DonorSnap database where it can be processed. If you are accepting payment for your events, The Credit Card is processed through a 3 rd party called Accelerated Payments, who deposits the money in your bank account. If you need to take payment for your events, you must have an account with Accelerated Payments BEFORE building Donation related forms in DonorSnap. You can have as many forms as you need (you are not charged per form). Many organizations might have different forms for different aspects of their events: such as One form for Sponsorship purchases, and another form for Individual tickets. DonorSnap s forms are NOT a shopping cart: such as ordering one adult ticket + 2 children s tickets at the same time. If you need this type of purchasing options, you will likely build multiple forms. Enter your Accelerated Payments Information Once you set up your account with Accelerated Payments, you (or them) need to enter your account details under Maintenance > Site Setup > Payment Processing. In many cases, Accelerated Payments will log in to your DonorSnap site and do this for you, as well as set up a fake form & test it. Plan Your Form & Setup the Database: Write out your form ahead of time, so you know what fields you may need to alter in DonorSnap. Remember that your form directly correlates to what information is in the database. You must add fields to the database first, before adding them to the form. Donation Form: to accept payments from your form (ticket purchase, sponsorship, table purchase) Interaction Form: NON financial events, such as RSVP s, Open Houses, Non Paid events & classes Interaction + Payment: Combines the non financial aspects of an Event (what size t size, what dinner option, who they re bringing, etc.) and also takes a payment for the event.
The Point: To turn this form, into a submission in the database: Think. How would I type in their donation manually? Back up and look at the database structure, to help you plan your form. When building your form, which we ll get to in a minute.. you can HIDE fields from your website visitor. For example, you can program the DonationType to indicate Event Registration and then HIDE that DonationType field from your online form. This way the DonationType field is populated when the form is submitted, but the visitor to your website does not see that information. This will be very relevant with fields such as Date, Payment Method, Appeal, and Batch Code.
Donation (Financial) Forms: Build a Donation form if you are accepting payment for your event. This form will update the Donation tab of the database. Below is the Donation tab, completed with event related information. Customize the drop downs for DonationType (to indicate Sponsorship or Table Purchase or Event Ticket), Payment Method (to indicate Online), Appeal Code (the name of your event), etc., under Maintenance > Site Setup > DonorSnap Site Lookups. Add additional fields for Number of Tickets or Sponsorship Level under Maintenance > Site Setup > User Defined Setup. How are you going to Thank your donors for their online registration? The Online Form will send an email as acknowledgement, and this can be customized by you. For many organizations, this email receipt is all you need as Thanks; or some organizations will continue to print a Thank You letter in addition to the email. Regardless of your process, DonorSnap will want to print a letter for you. When a Donation comes in through an online form, it is considered UN Acknowledged, which triggers an alert on the Dashboard to print a Thank you letter. Include a Batch Code in your form (remember the Batch Code is the Title of the Letter you want printed), to tell the program WHICH letter to print. Many organizations will create an option in their drop down for Do not send TY letter or Received Online TY, indicating that the email receipt from the form is enough. This way, when the Donation is processed, the program will alert you to print a letter, but you can simply acknowledge that batch without printing; and they will be separated from other manual donations you have entered.
Interaction (Non Financial) Forms: Build an Interaction form if you are NOT accepting payment for your event. This form will update the Interaction tab of the database. Below is the Interaction tab, completed with event related information. Customize the Interaction Type under Maintenance > Site Setup > DonorSnap Site Lookups. Add additional fields for ClassSessions or DinnerOption under Maintenance > Site Setup > User Defined Setup The Interaction tab will be useful in tracking RSVP s to an event, or any Non Financial events such as Open Houses, Board Dinners, Annual Meetings, etc. Interaction + Payment Forms: Build an Interaction + Payment form to include BOTH an Interaction Record (non financial information) as well as a Donation record for the contact. For example, say I wanted to track All My Classes on the Interaction tab. Some are paid, some are Free, but from a data management perspective I want to track class attendance on the Interaction tab. Now when someone registers online for a PAID class, I need that form to both take their payment (Donation) PLUS add the interaction activity that they are attending class. *** This form is all about where you are storing your Event related data within your database. Most organizations do not need an Interaction + Payment form, but it is a third option available to you.
Build Your Form Online Forms > Standard Forms (or Recurring, if you re building a Recurring form) If you do not see Online Forms along your top menu, Your User does not have the security setting to access online forms. Ask your administrator to change your User Rights under Maintenance > User Setup Add your form Start Building your Form
Customize your Settings Registration/Guest Login: The Registration allows your contacts to create a UserName & Password. Once registration is completed, when the user comes back to fill out another form, their Name/Address/Cell, etc. will automatically be inserted to the field. This is very helpful for contacts who are completing numerous online forms, such as volunteers logging their own hours, or someone completing many Event Registration forms; and submissions by registered users are also much quicker to process by your staff. When you all registration, you could ALSO have a Guest option, to get around that registration. If you wish to turn off Registration & Guest Login, simply UN Check the boxes. By default, they will be turned ON.
Customize the Header/Footer Consider including instructions on completing the form. For example if this form is taking payment, you might remind them that this is only Step 1, and another step is coming. Rename the text on the Button as needed, such as change to RegisterNow!
If you are building a Financial Event Form (Donation form) to accept payment, Add fields: Drag & Drop fields as needed, to add and remove from your form. Drag fields up & down the list to reorder. Rename fields: Customize your fields for a more personal feel, such as #oftickets could be renamed to: How many tickets? Set Default Drop downs. Many of the donation fields are drop downs and can be set with a default. For example, All Donations through this form will be set with a PaymentMethod of Online ; All the Appeal will be the name of the event. Date Received: Default the date of your Event, OR leave blank and the DonationDate will be submitted with Today s Date. Make sure to drag over all relevant Donation fields which will be Hidden from the form, but are necessary on the Donation tab within the database.
If you are building a Non Financial event form (Interaction), add fields: Drag & Drop fields as needed, to add and remove from your form. Drag fields up & down the list to reorder. Rename fields: Customize your fields for a more personal feel, such as Comments to Additional Comments Set Default Drop downs. Many of the donation fields are drop downs and can be set with a default. For example, All Donations through this form will be set with an InteractionType of 2014 Golf Outing Interaction Date: Default the date of your Event, OR leave blank and the InteractionDate will be submitted with Today s Date. Make sure to drag over all relevant Interaction fields including any User Defined fields you have added. Remember fields can be Hidden and/or Required.
If you are building an Interaction + Payment form, add fields: Remember that an Interaction + Payment form is submitting an Interaction Record, the Non Financial parts of the event, as well as the Donation Record, the payment for the event. Your form must include ALL FIELDS necessary for both these tabs to be updated. Drag & Drop fields as needed, to add and remove from your form. Drag fields up & down the list to reorder. Rename fields: Customize your fields for a more personal feel, such as ClassSessions to What Classes Do You Want to Attend Set Default Drop downs. Many of the donation fields are drop downs and can be set with a default. Date: Default the date of your Event, OR leave blank and the Date will be submitted with Today s Date.
Build your Confirmations There are TWO confirmations created by the Online Form: Left: a Confirmation webpage which will appear in their browser when they submit the form. Thank you for your submission type confirmation. Right: an Email Confirmation. Many organizations will use the Email Confirmation as their Thank You letter, customizing with their Tax ID # and Legal jargon. And/or insert links to additional information and resources about your organization. Set a BCC (blind email copy) to you or your director, so they are notified when a donation is made! DonorSnap will alert you on the Dashboard when a Donation is received this is simply another option to stay informed.
Put the Form on your Website Once you have built the form to your needs (or at least the needs for today, because you can make updates later), you need to get the form Live on your website. You will need to get your Web Designer involved for this process, if that is not you. On the Forms Listing tab, click the Form Link button. Copy the Code for the Embedded form, and email to your web designer to drop in to a page on your website. **You only need to embed the form ONCE** All changes made to your form in the future will automatically update the live form on your website.
Adding fields with linked information For example, let s say you need a drop down for Number of Tickets. Visitors to your form can choose the number of tickets they are purchasing and the Amount will automatically calculate, if YOU create the linked drop down. 1. Create the field in DonorSnap. In this example, add a Number of Tickets to the Donation page. a. Maintenance > Site Setup > User Defined Settings b. Choose the Donation tab from the Activity table drop down. c. Add your field: Name it, and Create a Single Select drop down d. Click the Lookups for User Defined Controls mini tab. Create the drop down for the number of tickets: 1,2,3,4,table, etc. 2. Create the linked amounts. a. Online Forms > Payment Amount/Drop down Link b. In the Types drop down, choose whether it is an Existing DonorSnap field, or change the dropdown to User Defined Lookups to access the new User Defined field added. c. Click the Expand arrow next to the Tickets field. d. Edit (pencil icon) the amount next to each item in the drop down. 3. Add the field to your form a. On the Fields tab of the form, drag over the Tickets field to the form. b. In the All Items Checked drop down to the Right, select Link to Amount. Now you will have an automatically populating field on your form. When they select the number of tickets, the Amount will generate in the Amount field of the form. Remember that DonorSnap s online forms are NOT a shopping cart. You cannot choose 2 adults, 1 child, 1 table all on the same form and have the amount automatically generated. Only one field can be linked to an amount and forms cannot do any kind of calculations
Process Forms Someone submitted a form.. Now What? You need to be alerted that a form was processed; and now you need to Process that Open Record. Turn on your Dashboard Alert When an online form is submitted, you can be alerted on your Dashboard that you have an Open Record to Process. To turn on this alert: 1. Go to Maintenance > Site Setup > Additional Site Options 2. Click the Change Additional Options button at the bottom of the screen. 3. Find the section for Dashboard Viewable, and make sure the box next to Online Forms Open Records says YES. 4. Click Save. Now click the tiny DonorSnap logo to the Right of the alert (it is a link), which will list all Open Records from your form.
Credit Card Messages Once you click on Open Records, all form submissions should be listed, with a Credit Card Message of whether or not the card was processed. Approved: The Credit Card was successfully processed! Pending: The transaction has not yet been completed. The donor may still be entering payment information, the card may have been declined, or the page may have been closed before a credit card was submitted. You cannot delete a Pending transaction. It will take some time (up to 6 hours) for it to fully process in the system. Once this message changes to Unable to Process you can delete it. Unable to Process: Means the Contact did not enter a valid credit card. They submitted the first page of the form, but the card was either declined or the page was closed before completing their payment information. Both Pending and Unable to Process cannot be processed in to DonorSnap, since their payments were not received. To Delete the Unable to Process transactions, click the Process Records tab. Click the Delete Unable to Process button.
When someone submits a form, it does not Automatically flow in to the database. You, as the DonorSnap administrator, have to Process that form. Now with your list of Open Records in front of you, you need to EDIT each record, to see if the contact currently exists in your DonorSnap database (otherwise the program would add the contact as a NEW contact, duplicating records, and you do not want that). Click the Change Contact button. Look up the Last Name under Contact, find the contact on the list and click to Select it, click the Assign Current Contact # button at the top of the screen. In the event that the contact DOES NOT exist, simply click Cancel; the submission will add a NEW contact.
This will bring you to a comparison page between what information was submitted on the form, and what information already exists in DonorSnap. And once that is saved, return to the list of Open Records. Using the key at the bottom of the page, the line is now WHITE, indicating that this form will update his Existing Record.
Once you have Edited each of your form submissions to match up with their existing records (or not), click all the forms you are ready to load in to DonorSnap, click the Save Load Selections at the top of the screen. Process Records Click the Process Records tab. Click the Load Records button. And if you have any to delete, those can be deleted from here as well. NOW, donations have been processed and loaded in to DonorSnap.
Acknowledgement Letters One final step.. almost done Now that donations have been added to DonorSnap through the Online Forms, the program still Wants to Print Thank you letters, because those donations come through as UN acknowledged. If you are using the Acknowledgement system within DonorSnap, you should now have an alert on your Dashboard that there are Acknowledgement Documents Waiting EVEN IF you do not want to print a Thank you letter, the program will alert you anyway. Now we need to Acknowledge those donations, regardless of whether you print a letter. Processing > Documents and Labels > Donation Acknowledgement Letters If everything was set up correctly and you included a Batch Code for Received Online TY, you should now see those donations listed here. In my case, I have one letter to print, and two that Received Online TY (the two that I just processed through my form), which I do not want to print letters for. Click the Flag Update button for that line, Acknowledging the donations, and removing the alert to print letters.