Emergency Call IP Phone Call Center Solution AddPac Technology 2013, Sales and Marketing www.addpac.com
Contents Emergency Call IP Phone Call Center Network Diagram Emergency Call IP Phone Comparison Table AP-EIP100 AP-EIP90 AP-EIP80 AP-EIP70 AP-EIP50 IPNext600 IP-PBX PBX Solution for Call Center IP Phone Solution for Call Center Smart Attendant Console Solution for Call Center IP Voice Recording Solution Smart NMS Solution for IP Terminal Management www.addpac.com 2
Network Diagram Tunnel 1 AP-EIP100 VoIP Packet Ethernet IPNext600 IP-PBX SMM (Smart Multimedia Manager) for IP-PBX Management Attendant Pi Private Network WAN Router LAN Voice, Calling Party Id, etc AP-IP300 IP Phone WAN Router Tunnel N AP-EIP100 IP Emergency Call Phone IP Voice Recording Manager IP Voice Recording System AP-NR5000 AP-SNMS (Smart Network Management System) www.addpac.com 3
Emergency Call IP Phone Solution www.addpac.com 4
Emergency Call IP Phone Comparison Table Model AP-EIP100 AP-EIP90 AP-EIP80 AP-EIP70 AP-EIP50 Service Features Duplex Full Duplex Full Duplex Full Duplex Full Duplex Full Duplex Key Pad 3x4 Key Support N/A N/A N/A N/A Handset Support N/A N/A N/A N/A Voice Codec G.711/G.726/ G.729/G.723 G.711/G.726/ G.729/G.723 G.711/G.726/ G.729/G.723 G.711/G.726/ G.729/G.723 G.711/G.726/ G.729/G.723 Signaling SIP SIP SIP SIP SIP Speaker Support Support Support Support Support Phone LAN Port 1 1 1 1 1 PoE(Option) Support Support Support Support Support Application Indoor Outdoor(water Outdoor(water Outdoor(water Indoor resistance) resistance) www.addpac.com resistance) 5
IPNext600 IP-PBX PBX Solution for Call Center www.addpac.com 6
Network Diagram PSTN MG MG Media Gateway IPNext600 IP-PBX PBX Internet Branch A Branch B Branch C Branch D www.addpac.com 7
Product Overview IPNext 600 Next Generation IP-PBX System SIP Application Server, Proxy, Registrar and Location Server Multiple ITSP Trunk with SIP & H.323 Accounts Support Dual System Redundancy Architecture Two(2) Fast Ethernet Interface / System High Performance RISC Architecture Powerful Network Protocols (PPPoE, DHCP, Static Routing, etc) IPv4/IPv6 Dual Stack RTP Proxy Function Embedded for Private IP and IPv6 Address Interworking User Presence Service Features for Smart Multimedia Messenger and Smart IP Phone IVR Scenario Editor, Voice Mail, Media Service (Coloring), Conference Firmware Upgradeable Architecture Smart Multimedia Manager for IP-PBX Management Smart Messenger Service (click to dial) for Unified Communication Smart NMS for Large Scale Deployment Advanced Voice QoS Mechanism Dual Redundancy Power Module www.addpac.com 8
Hardware Specification IPNext 600 Next Generation IP-PBX System RISC CPU IPNext 600 Front Side CPU Utilization Network Utilization Display Display CPU Board (Hot-Swap) LAN1 for Active CPU LAN0 for Active CPU LAN0 for Standby CPU Hot-Swap Button LAN1 for Standby CPU www.addpac.com 9
Hardware Specification IPNext 600 Next Generation IP-PBX System RISC CPU IPNext 600 Back Side Dual Power Supply Modules (Hot-Swap) Power On/Off Switch PSU Module A PSU Module B for System www.addpac.com 10
System Redundancy Features IPNext 600 Next Generation IP-PBX System IPNext600 System Block Diagram IP Network (WAN) LAN0 LAN1 LAN0 LAN1 CPU Board (ACTIVE) Keep Alive Channel CPU Board (StandBy) www.addpac.com 11
System Redundancy Features IPNext 600 Next Generation IP-PBX System Active Active Duplication Scheme Active Standby Duplication Scheme VRRP based Duplication Scheme Private IP Network Public IP Network First : CPU1 Secondary : CPU2 register CPU 1 is Down MG MG Media Gateway PSTN register register register Registration ITSP Softswitch (external trunk) CPU 2 is Active Active Standby Duplication Scheme (example) www.addpac.com 12
IP Phone Solution for Call Center www.addpac.com 13
IP Phone Comparison Table Model AP-IP300 AP-IP230 Spec. LCD Size 4.3 Inch Color LCD 5 Inch Color LCD Touch Screen N/A Support Speed-Dial Keys Voice Codec 25 Key with Presence LED G.711/G.726/ G.729/G.723 Touch Screen based 25 Keys G.711/G.726/ G.729/G.723 Signaling H.323/SIP H.323/SIP 3-Party Conversation Support Support LAN Port 2 2 PoE(Option) Support Support FXO(Option) Support Support www.addpac.com 14
Smart Attendant Console Solution for Call Center (Option : Touch Screen) www.addpac.com 15
Contents Overview Smart Attendant Console Structure Smart tattendant t Console System Diagram Smart Attendant Console System Configuration Smart Attendant t Console Automatic ti Call Distribution ib ti Smart Attendant Console Feature Smart Attendant Console UI Main Screen Feature Monitoring Screen and Feature Broadcasting Screen and Feature Fire Alerting Screen And Feature www.addpac.com 16
Overview Support Efficiently Call Routing and Smart Presence Service Smart Attendant Console Function Support Call Routing Service Support Directory Search Support User Presence Information Support Phone Number Presence Information Interoperation with Directory and Smart Attendant Console Support Smart Call Control and Additional Service Control Support Longest Wait Time based Incoming Call Process Support Private Phone Book Support Drag and Drop Call Control Service Support Remote Broadcasting Control Feature www.addpac.com 17
Smart Attendant Console Structure Queue Control Window Directory Window SSCP Adaptor Monitoring Window Call Control Window Session Event Manager SSCP Session Call Control LDAP Adaptor User Authentication SSCP Session Presence Manager LDAP Adaptor SSCP Session Smart Attendant Console Call Manager Presence Server www.addpac.com 18
Smart Attendant Console System Diagram Smart Messenger AddPac IP-PBX SSCP Video Phone SSCP IP Network Smart Attendant Console SSCP SSCP 4000 SSCP AP-IP300 IP Phone IP Phone Smart Messenger www.addpac.com 19
Smart Attendant Console System Configuration Single Monitor Mode Dual Monitor Mode www.addpac.com 20
Smart Attendant Console Automatic Call Distribution Smart Attendant Console AddPac IP-PBX AP-IP300 IP Phone IP Network Smart Attendant Console AP-IP300 IP Phone Automatic Call Distribution - Longest Idle Time - High Priority - Sequential Smart Attendant Console AP-IP300 IP Phone www.addpac.com 21
Smart Attendant Console Feature Smart Login Service User Login and Logout Feature Automatic Call Distribution Feature No Call Distribution Mode An Available Attendant Manually Answer a Call in the Queue Longest Idle Time Mode Call Manager Automatically ti Send a Call to Longest Idle Attendant t Preference Mode Call Manager Automatically Send a Call to High Priority Attendant Sequential Mode Call Manager Automatically Send a Call to an Attendant Sequentially www.addpac.com 22
Smart Attendant Console Feature (cont.) Queue Call Control Feature Wait Time Based Call Answer Longest Wait Call Answer Show Incoming Call by Call Type Internal Call Show External Call Show Show All Call Display Call Status Icon for Waiting Time Call Busy, Call Wait Alerting, Call Wait Warning User Configure the Wait Status Time www.addpac.com 23
Smart Attendant Console Feature (cont.) Additional Call Service Park Group Monitoring Show Park Group Call Status for All Park Group Show Detail Park Group Call List for Specify Park Group Call Group Park, Park Group Call Pickup Display Call Status t Icon for Waiting Time Call Busy, Call Wait Alerting, Call Wait Warning User Configure the Wait Status Time www.addpac.com 24
Smart Attendant Console Feature (cont.) Additional Call Service Phone Book Feature Group Create, Modify, Delete Contact Add, Delete, Modify Common Feature Dial View Detail Contact Information Send e-mail Dial, Send e-mail Using Phone Book Private Contacts Managing g Feature Detail Contact Information View Support Emergency / Night Mode (ToDo) o) Configure Emergency Voice Content and Enable/Disable Emergency Mode Enable/Disable Night Mode www.addpac.com 25
Smart Attendant Console Feature (cont.) Directory Search Service User Search Feature Various Search Options First Name, Last Name, Department, Phone Number Search User Presence Status View PC Online, Phone Online, PC-Phone Ph Online Working, Away, Absence Be In Conference, Call Busy Interoperate with Directory Search User Information Double Click Call Dial and Manual Call Dial Drag and Drop Call Transfer and Manual Call Transfer Dynamic Conference www.addpac.com 26
Smart Attendant Console Feature (cont.) Monitoring Presence Service Support Monitoring Group Add, Modify, Delete Monitoring Group and User Add Group from Public Contacts Phone Presence Status Online, Working, Away, Absence Be In Conference, Call Busy Display Call Information Caller Name, Phone Number Phone Type (Phone, Mobile), Call Type (In/Out-Bound Call) Display Call Status Icon for Waiting Time Call Idle, Call Busy, Call Wait Alerting, Call Wait Warning User Configure the Wait Status Time www.addpac.com 27
Smart Attendant Console Feature (cont.) Broadcasting Service Support Broadcasting Control Feature Easy to Start/Stop Broadcasting Show Broadcasting Group Status Set Broadcasting Volume Support User Friendly Design Fire Alerting Service Automatic Fire Alerting Broadcasting Show Fire Alerting Status www.addpac.com 28
Smart Attendant Console Login A E B [Figure 3] C [Figure 1] Attendant Console Login [Figure 1] shows the login picture of smart attendant Console program. E of [Figure3] is ICON of Smart Attendant Console Program. D When program is started initially, user should set the network configuration parameter such as IP address, Port number of Presence Server.[Figure2] [Figure 2] After inputting ID and Password, press the login button www.addpac.com 29
Smart Attendant Console Main Screen Feature B A A Part Incoming Call Process Part Show Incoming Call Status Display Call Status by Wait Time Icon Support Call List View Option Internal Call View External Call View All Call View Call Answer by Wait Time Call Connect to Attendant Using B Button www.addpac.com 30
Smart Attendant Console Main Screen Feature (cont.) B B Part Additional Service Run Part Service On/Off Button Configuration Button Monitoring Screen Run Button Phone Book Button Directory Refresh Button Program Arrange Layout Button C Part Call Control Connected Call Control Soft-Key Support Dynamic Soft-Key Input Dial Number and Dial C www.addpac.com 31
Smart Attendant Console Main Screen Feature (cont.) DPart Directory Search Part Provide Various Search Options First Name, Second Name Department Phone Number Support User Presence Service Interoperation with Directory Search User D www.addpac.com 32
Smart Attendant Console Main Screen Feature (cont.) E EPart Park Group Management Part Show Park Group Call Status Show Detail Park Group Call List Support Group Park, Group Park Call Pickup www.addpac.com 33
Smart Attendant Console Main Screen Feature (cont.) FPart Phone Book Management Part Group Create, Modify, Delete Contact Add, Delete, Modify Common Feature Dial View Detail Contact Information Send e-mail Dial, Send e-mail Using Phone Book Private Contacts Managing Feature Detail Contact Information View F www.addpac.com 34
Smart Attendant Console Monitoring Screen Feature A Part A B Monitoring Department Control Part Provide Select Monitoring Group Button Add, Modify, Delete Monitoring Group and User B Part Monitoring User Part Provide Various User Presence Status PC Online, PC-Phone Online, Phone Online Offline, Away, Absence Be in Conference, Call Busy Support Drag and Drop Call Transfer www.addpac.com 35
Smart Attendant Console Broadcasting Screen Feature A AP Part Broadcasting Status Part Show Group Broadcasting Status B Part Broadcasting, Idle, Other Service Broadcasting Control Part Broadcasting Start/Stop Button Chime Bell Play Button Volume Control Button B www.addpac.com 36
Smart Attendant Console Fire Alerting Screen Feature A Part Fire Alerting Part Automatic Fire Alerting Broadcasting Show Fire Alerting Status A www.addpac.com 37
IP Voice Recording Solution www.addpac.com 38
Contents IP Voice Recording Servers Network Diagram for Voice Recording SIP Voice Call Flow Diagram Smart Digital Voice Recording Management Program www.addpac.com 39
IP Voice Recording Server AP-NR5000 www.addpac.com 40
Product Overview AP-NR5000 IP Voice Recording Server IP based Voice Recording Server Linux Operating System Powerful Management and User Friendly Features High-performance Voice/Video Recoding Service External IP Phone (AP-IP300, AP-IP230, etc) Interworking Support Firmware Upgradeable Architecture One(1) 10/100/1000Mbps Gigabit Ethernet Interface Up to Five(5) 3.5Inch SATA Hard Disk Interface Support USB Interface Support www.addpac.com 41
Hardware Specification AP-N5000 IP Voice Recording Server High Performance Computing Power Main Processor Board Network Interface One(1) 10/100/1000Mbps Gigabit Ethernet Video Output Interface RGB Video Output USB 2.0 Interfaces for Mouse, Keyboard, etc Hard Disk Board Module Type Design Up Five(5) Hard Disk Slots 10~20 Tera HDD Capacity Power Supply Dual Power Supply for Power Redundancy Module Type Power Supply www.addpac.com 42
Hardware Specification p AP-NR5000 IP Voice Recording Server AP-NR5000 Front Side RGB Interface USB Interface for Mouse, Keyboard, etc Gigabit Ethernet Interface HDD Access Indication LAMP Processor Board Hard disk Board www.addpac.com 43
Hardware Specification p AP-NR5000 IP Voice Recording Server AP-NR5000 Back Side Cooling FAN Power ON/OFF Switch Power Input Power A Power B www.addpac.com 44
IP Voice Recording Server AP-NR3000 www.addpac.com 45
Product Overview AP-NR3000 IP Voice Recording Server IP based Voice Recording Server Linux Operating System Powerful Management and User Friendly Features High-performance Voice/Video Recoding Service External IP Phone (AP-IP300, AP-IP230, etc) Interworking Support Firmware Upgradeable Architecture One(1) 10/100/1000Mbps Gigabit Ethernet Interface One(1) DVD Writer for Audio File Backup Up to Four(4) 3.5Inch SATA Hard Disk Interface Support USB Interface Support (Front Side, Back Side) www.addpac.com 46
Hardware Specification AP-N3000 IP Voice Recording Server High Performance Computing Power Main Chassis Network Interface One(1) 10/100/1000Mbps Fast Ethernet Video Output Interface HDMI, DVI,RGB Video Output USB 2.0 Interfaces for Mouse, Keyboard, etc One(1) DVD Writer for Video File Backup Up to Four(4) Hard Disk www.addpac.com 47
Hardware Specification AP-NR3000 IP Voice Recording Server AP-NR3000 Front Side Cabinet Open Key USB Interface Power & HDD Access Indication LAMP www.addpac.com 48
Hardware Specification AP-NR3000 IP Voice Recording Server AP-NR3000 Back Side Power Input Power ON/OFF Switch Audio In/Out USB Interface for Mouse, Keyboard, etc Video Output HDMI,DVI, RGB Out www.addpac.com 49
Network Diagram for IP Phone Recording Tunnel 1 Attendant 1 AP-EIP100 IPNext600 IP-PBX 10/100M [Ethernet] [Ethernet] AP-IP300 Tunnel 2 AP-EIP100 Attendant 2 10/100M LAN, WAN [Ethernet] [Ethernet] AP-IP300 Tunnel N Center AP-EIP100 10/100M [Ethernet] RTP Media( Voice) SIP Signaling IP Voice Recording System IP Voice AP-NR5000 Recording Manager www.addpac.com 50
SIP VoIP Call Flow Tunnel AP-EIP100 LAN, WAN Attendant Recording Center 10/100M [Ethernet] [Ethernet] [Ethernet] (No.1000) IPNext600 (No.2000) AP-EIP100 IP-PBX AP-IP300 AP-NR5000 Invite 1. Visitor Push to Call Button (Dialing to Call Center) 100 Trying 180 Ringing 200 OK Invite 100 Trying 180 Ringing g 200 OK 2. Talk to Visitor RTP Session Recording Start (Calling Party, Called Party, etc) RTP Calling Party :Voice Called Party : Voice Recording Stop www.addpac.com 51
Smart DVoiceR R Manager www.addpac.com 52
Smart DVideo door phoner Management Program Call History Management (search/modify/delete/save) Media Play Management (Play/Stop/Seek/Pause) Live Call List Management, Live Call Monitoring Local Backup (File Manager Support, PC HDD, DVD) and Local Play User Management (registration/modify/delete/search) Server Status (CPU/Memory/HDD) & Event Monitoring Recording Source Management (Video Phone, etc) Live Recording Board www.addpac.com 53
UI example (recording file search..) Recording File Search Result Calling Number Called Number Recording Start Time Calling Num 9000 Recording End Time Duration (sec) Search Play Powerful Recording Search * calling number * called number * date * call identifier, etc 9000 5000 2010/03/17 09:50:45 2010/03/17 09:51:45 60 Play Recording Play 9000 3000 2010/03/18 09:00:12 2010/03/17 09:00:45 33 Play 9002 9000 2010/03/18 10:50:12 2010/03/17 10:55:12 300 Play 9005 9000 2010/03/18 15:12:03 2010/03/18 15:12:13 10 Play 9006 9000 2010/03/19 01:10:23 2010/03/19 01:11:10 47 Play [1] [2] [3] [Next] Backup Calling Number : Video Door Phone Called Number : Video Phone (attendant) Recording Backup * selected files from recording server to PC storage www.addpac.com 54
Login Auto Login Configuration Password Save www.addpac.com 55
User Management New Manager Registration Manager Information Modification Manager Delete www.addpac.com 56
Recording Server Status Monitoring Client List www.addpac.com 57
Recording File Management (Recorded File Monitoring (play/seek/pause/resume/stop)) Memo Save www.addpac.com 58
Recording File List Save (Excel File Format) www.addpac.com 59
Recording File Waveform Analyzer Calling Party Waveform Play List (PL) Called Party Waveform www.addpac.com 60
Recording File Waveform Analyzer (Repeated Play) Repeated Play Region Current Position Bar www.addpac.com 61
Recording File Waveform Analyzer (Bookmark Play) Bookmark Set Bookmark Modify Play at Bookmark Position Bookmark Delete Bookmark bookmark k 설정 Bookmark List www.addpac.com 62
Recording File Waveform Analyzer (Column Side Zooming) Scroll Column Zoom Out Column Zoom In www.addpac.com 63
Recording File Waveform Analyzer (Row Side Zooming) Scroll Row Side Zoom Out Row Side Zoom In www.addpac.com 64
Recording File Waveform Analyzer (Region Zooming) Region Zooming www.addpac.com 65
Recording File Waveform Analyzer (Call Info. Display) 선택영역 확대 Call Info. Display Original View Mode www.addpac.com 66
Live Call Recording List and Monitoring i Current Call List Display Live Play List Update Time www.addpac.com 67
Event Management (Configuration) Server IP address Event Port Number Realtime event level Setting Event logging level Setting Event level Configuration Sound Play On/Off at Server Emergency Event Occurring www.addpac.com 68
Event Management (Monitoring) Event level Configuration Window Event Display Window Event Receiving Pause Event Display Window Clear www.addpac.com 69
Event Management (System Monitoring) www.addpac.com 70
Event Management (Event History) Event Search Time Setting Event category Search Condition Setting www.addpac.com 71
Recording Board Management (Call User Registration) Call User List Import New Call User Registration www.addpac.com 72
Recording Board Management (Call Group Registration) New Group Registration Call User Selection in Group www.addpac.com 73
Recording Board Management (Background Image (MAP) Selection) Map Open New Map Registration Map Delete Map Configuration www.addpac.com 74
Recording Board Management (Layout Configuration) Map Configuration Map mode를 아래2가지 중에서 선택 Icon User Setting Call Connection Time Setting www.addpac.com 75
Recording Board Management (Live Monitoring) Map Configuration (edit) Map Information Save Dynamic Call Status Display (Icon Color) Call Status Display Call Connection Time Icon Display www.addpac.com 76
Recording Board Management (Call User Insert/Remove in MAP) Call User List Display ON/OFF Call User Insert/Remove in MAP www.addpac.com 77
Recording Board Management (Background Image Loading) New Background Image Registration New Image Explorer www.addpac.com 78
Recoding Board Management (Call User Registration in Background MAP image ) Background MAP image (Call User Registration) www.addpac.com 79
Smart File Manager (Login) www.addpac.com 80
Smart File Manager (Recorded Call List Search) Search List (Server) Status Display Search List (Local) www.addpac.com 81
Smart File Manager (Configuration and Search Filter) www.addpac.com 82
Smart File Manager (Call List Properties) www.addpac.com 83
Smart File Manager (Server to Local Backup) www.addpac.com 84
Smart File Manager (Periodical Backup) www.addpac.com 85
Smart NMS Smart Network Management System www.addpac.com 86
Contents System Requirement Smart NMS Networking Diagram Web-based Management Network Resource Management Device Fault Management Device Fault History Management Device Status Information Notification Management Fault Statistics Model & Service Management www.addpac.com 87
System Requirement NMS Server OS : RHEL (Redhat Enterprise Linux) 5.0 or higher CPU : Quad-Core 2.0 GHz / 1333MHz FSB 2x4 MB cache Physical Memory : 4 GB HDD : 300 G JRE (Java Runtime Environment) 1.5.1 or Higher Database : PostgreSQL 8.1.11 NMS Client Windows XP, Vista, Windows Server 2000/2003 Microsoft Internet Explorer 6.0 or higher www.addpac.com 88
NMS Networking Diagram NMS systems NMS manager alarm lamp e- mail status monitoring outage notification statistics report generation& printing SMS visible & audible for outage NMS manager #1 Repository (Database) NMS Server NMS manager #2 subnetwork Site-Branch #1 PING ( ICMP) PING ( ICMP) SNMP GET Site- Branch #2 SNMP Trap PING ( ICMP) SNMP GET SNMP Trap SNMP GET SNMP Trap Site-HQ Area - A Area - B www.addpac.com Area - C 89
Web-based based Management Easy Access via Web browser Microsoft Internet Explorer 6.0 or higher compatible Version Control Automatic version check New version software download feature UI control User friendly GUI management www.addpac.com 90
Version Control Automatic version check New S/W version update www.addpac.com 91
Web-based based Login www.addpac.com 92
Network Resource Management Network resource management with hierarchical structure Role-based resource management for each administrator manage the complex network with a structured, hierarchical form can assign the hierarchical node to the operator and manage role-based policy can cooperate with the application executables such as SMM www.addpac.com 93
Device Fault Management Centralized fault summary information in main window Display current fault device through tree view Notify administrator with detailed fault information Provide device availability information for 24hrs www.addpac.com 94
Device Fault Management main window site device fault summary device fault summary for category (classification) current device fault list with hierarchy view overall total device fault statistics current device fault event message are shown as below www.addpac.com 95
Device Fault Management display message icon when the device have a notification for event device status matrix with several severity such as critical, major, minor * severity color 1) red : critical 2) orange : major 3) light blue : normal www.addpac.com 96
Device Fault Management device status matrix with small view mode www.addpac.com 97
Device Fault History Management Provide both summary view and detailed event message Can Write troubleshooting job note for each event manually Administrator can query for a history fault with search condition Each fault is related to the several raw events www.addpac.com 98
Device Fault History Management daily fault event summary statistics information detail fault event history list up with filter condition (advanced d search) www.addpac.com 99
Device Fault History Management Can write troubleshooting note if needed www.addpac.com 100
Current Device Fault (Outage) Display the current all device faults Can view the event data related to the current device fault and can write troubleshooting note if needed d www.addpac.com 101
Device Event History Can view all events for devices with search condition summarize daily event statistics data www.addpac.com 102
Device Status Information System Performance Information (CPU, HDD, Memory, ) Provide device current service status (up/down) Provide device main status t (max value vs current value) Display Graph Series with System Performance Information Monitor Main Status Flow with System Monitoring View www.addpac.com 103
Device Status Information www.addpac.com 104
Device Status Information performance analysis graph for last 24 hours www.addpac.com 105
Device Status Information performance monitoring with proper time interval www.addpac.com 106
Notification Management Notify administrator for important event such as critical device fault when proper action needs Provide several notification channel such as SMS, e-mail, alarm lamp Notification channel configuration for each event Manage notification with device category such as Server, Terminal, PC, etc Provide Alarm with audible (play sound), visible (alarm lamp) form www.addpac.com 107
Event Notification Management apply notification policy with eventbased filter (example : notify me when network link of device is downed through SMS, e-mail) specify category when each event occurs describe notification message content for e- mail or SMS www.addpac.com 108
Event Notification Management define notification channel such as e-mail, sms, or alarmlamp www.addpac.com 109
Event Notification Management user account (administrator) setting for SMS, E-mail Notification or specify e-mail address or SMS phone number www.addpac.com 110
Configuration global notification channel configuration www.addpac.com 111
Audible & Visible Alarm notify operator (or administrator) 1. Alarm lamp blink (on&off) (visible) 2. play alarm sound (audible) can synchronize with alarm lamp equipment www.addpac.com 112
Fault Statistics analyze for a fault event with graph and detailed list data Report form generation and print out for statistics result www.addpac.com 113
Fault Statistics display graph for fault statistics with various search condition display detailed data for fault statistics www.addpac.com 114
Fault Statistics Report Generation report generation for fault statistics and print out the result www.addpac.com 115
Model & Service Management Define new model with provided template image & properties Customize data collection with standard protocol such as TCP, SNMP www.addpac.com 116
Device Model Management manage device model with various properties such as model image model image repository for selection www.addpac.com 117
Service Definition define the service for data collection, current status with standard protocol such as TCP or SNMP www.addpac.com 118
Thank you! AddPac Technology Co., Ltd. Sales and Marketing Phone +82.2.568.3848 (KOREA) FAX +82.2.568.3847 (KOREA) E-mail : sales@addpac.com www.addpac.com 119