Page 1 of 6 Channels Home CHANNELS SERVICE Service Provider PROVIDER The VoIP Developer Conference begins in: 14 Days, 01 Hours, 34 Minutes, 15 Seconds.Register Now What's New Events Publications Forums Contributors ENTERPRISE Enterprise DEVELOPER Developer RESELLER Reseller GOVERNMENT CONSUMER Government About TMC TMCnet Consumer Services Advertise Blogs About TMC News Alerts Free enews TMCnet Services Events Publications Advertise White Papers Content Submission Blogs News Alerts Free enews Conference Events Publications Whitepapers Content Submission Subscribe Today! [July 18, 2006] RP's outsourcing sector gains from rising wages in India (Business World (Philippines) Via Thomson Dialog NewsEdge) The Philippine information technology-enabled outsourcing industry, which has been pitted practically since the start against India, is poised to reap a windfall as its biggest rival gives in to high attrition and sharp wage inflation. Raneiro M. Borja, president of business process outsourcing firm PeopleSupport (Philippines), Inc., recalled that when his company set up shop back in 2000, the starting salary was P12,000. Six years later, its starting salary for call center agents increased by only P1,000 to P13,000. "That is only one-twelfth wage inflation over a six-year period. That is equivalent to only 8% increase. In India, their wage inflation is running at 15% to 20% every year and yet the attrition rate of one company can go up to 100%," Mr. Borja said in a recent interview. Attrition in the local call center industry is pegged at 35%. According to IT consulting firm XMG, Inc., this means that for an industry with a current capacity of at least 65,000 agents, 22,500 agents resign every year and 12,350 Re P Ex Ac Tec Un Ed Ca Lib
Page 2 of 6 Channels Home VoIP Broadband Telephony Conference Call/Audio Web Customer Interaction Management E911 Headsets Hosted IP Hybrid IP Internet Fax IP Communications IP Conferencing and Collaboration IP-PBX agents resign and leave the industry altogether every year. It is estimated that at least one-third of the yearly expenses of companies goes to work force management. Although it is still difficult to identify which companies have transferred their operation, or at least part of it, from India, Chalre Associates Chairman Richard Mills said the shift goes "beyond anecdotes." "This is happening. Some companies have started to consider the Philippines as an alternative," Mr. Mills said in a separate interview. His company does consulting works for companies in the outsourcing industry. Even India-based companies have started to consider the Philippines as a site for expansion. For one, leading Indian conglomerate, the Hinduja Group, recently earmarked some $25 million for investments in the Philippines, creating its biggest foreign site to date. Miguel P. Juliano, data services manager of Watson Wyatt Phils. Inc., said companies, including those in the outsourcing industry, have started to move away from salary as the means of rewarding their employees. Companies, he said, are now more performance-based and the amount of reward is dependent on the value of the work rendered by the employee in a given period. In the BPO industry, this comes in the form of bonuses and other perks such as shares in the company. Also on TMCnet [ Back To TMCnet.com's Homepage ] M Un E F S I Fil A Qu G pre I IP IP-Phone System IP Services IP Telephony Nortel, Microsoft Partner Nortel and Microsoft believe unified communications represents a billion dollar market. Full Story this year. SAP Upbeat on Outlook SAP confirms it will meet earnings expectations for Jenn comm fierce com risks and IP Trunking Media Processing Mobile Telephony Product Description Best Deal at Eforcity Bride and Prejudice Best Deals Selecting VoIP
Page 3 of 6 SIP Small Business VoIP SOA Digium's Kevin Fleming to Keynote Third Annual VoIP Developer Conference Avaya to Host Developer Day at 3rd Annual VoIP Developer Conference Telecom Cost Mgmt Telecom Expense Mgmt Triple Play TMC is now accepting applications for the 2006 INTERNET TELEPHONY Excellence Awards Get the latest VoIP Developer Conference Exhibitor News via Business Wire/Virtual Press Off TMC and J Arnold & Associates to Co-Host Series of IP Communications Web Summits Program Released for New IP Communications Business Summit in Silicon Valley Customer Inter@ction Magazine invites you to apply for its 2006 TMC Labs Innovat Unified Communications TMC Announces the Winners of Customer Inter@ctions ' CRM Excellence Award for TMC Announces the Winners of Planet PDA Magazine's Product of the Year' Award for 2005 Voice over Broadband VoIP VoIP Alternatives TMC Announces the Winners of BiometriTech Magazine's Product of the Year' Award for 2005 Premium Contact Center Research Site Launched on TMCnet TMCnet Launches e911 Discussion Forum TMCnet Writer Receives Prestigious Summit Creative Award TMC Announces the Winners of Communications Magazines Product of the Year A VoIP Contact Center VoIP Developer VoIP Gateways TMCnet Surpasses One Million Unique Visitors in April Critical Mention Launches ClipSyndicate, a 'One Stop Shop' For Web Site Publishers to Synd From Respected Broadcasters TMC Launches IMS Expo in San Diego CALL CENTER 2.0 to be Launched in San Diego VoIP Phone Systems VoIP Quality of Service VoIP Service Provider 3rd Annual VoIP Developer Conference August 8-10, 2006 - Hyatt Regency Santa, Clara, CA http://www.voipdeve INTERNET TELEPHONY Conference & EXPO October 10-13, 2006 - San Diego Convention Center San Diego, CA http://ww INTERNET TELEPHONY Conference & EXPO January 23-26, 2007 - Fort Lauderdale-Broward County Convention Center Fort Lauderdale VoIP Test Wholesale VoIP Wireless Headsets CRM Conference Call/Audio Web
Page 4 of 6 Web CRM Customer Care TMCnet MarketPlace Business Class VoIP Phone Service Packet8 changes the way businesses communicate. Unlimited calling to and Canada for only $39.99 a month including: Auto Attendant, Confere Bridge, Voicemail to Email, Music on Hold, and much more! 30-Day Mon Cust. Experience Mgmt Customer Interaction Management Headsets IP Conferencing and Collaboration Open Source CRM Speech Applications & Audio and Web Conferencing Systems Conference Bridges from Forum, Multisuns, Avaya, And Sonexis. Polyco Audio and Web Conferencing Systems. Discover why an in house confe bridge saves money and does not compromise company security. Plum Voice Portals for Enterprise IVR & VoiceXML Plum provides best-in-class VoiceXML IVR (Interactive Voice Response and software for the enterprise. Learn more about our proven, powerful, manageable solutions. Intel Modular Communications Platforms Enable efficiencies with modular communications platforms (MCP) by in flexibility, time-to-market, and cost benefits. Provide network equipment with reusable development / deployment platforms for innovative... Verizon Business T-1 Connections Don't pay more for added bandwidth. Get a free consultation today. Buy a Link Now Speech Technologies Wireless Headsets Workforce Management Workforce Optimization Call Center Remote Call Monitoring TMC's Customized Keymail Alert and RSS Service Usage Instructions To receive daily e-mail alerts and RSS URLs of stories posted on TMCnet.com, please enter keyword terms to match and your e-mail address. Keyword 1: Keyword 2: Keyword 3: Agent Performance E-mail Address: Automated Messaging Submit Business Intelligence Call Center Furniture Call Center Outsourcing Call Center Software Most Popular Pages Data Love Furniture Today's Top 100 Furniture Stores Sana Security and Datamex Technologies, Inc. Announce Canadian Reseller Partnership; Dedicat Sana Security's Anti-Malware Software to Provide Instant and Constant Protection Globe Telecom to offer blogging services with Nokia Nseries devices In Mexico, Internet music piracy rising with broadband connections Boy dies on roller coaster at Walt Disney World Seiko Epson Agrees to Purchase Moore Microprocessor Patent(TM) Portfolio License; Competition
Page 5 of 6 Call Center Training Leading Intellectual Property Companies Seek Competitive Advantage in Their Respective Business Epocrates' Brings Leading Clinical Content to Motorola Q Contact Center Contact Center Services Contact Center Latest TMCnet Headlines Click fraud overshadows Google profits DJ HK Regulator Starts Inquiry Into Ocean Grand's Accounts Amarillo Globe-News, Texas, people in the news column Builders making move to condos, townhomes Avenue A / Razorfish Acquires Amnesia Digital Marketing Agency Based in Customer Interaction Management Headsets Hosted Contact Center Inbound Call Center IP Contact Center Latest Company News Adobe Systems Aperio AT&T Avaya BAE Ericsson Globecomm Google Honeywell Microsoft NetZero Nokia Occam Networks Qualcomm Samsung Siemens, TWC Sun Microsystems SureWest Tekelec Telefonica TeliaSonera Verizon Vodavi ZTE Subscribe FREE to all of TMC's monthly magazines. Click here n Interactive Voice Response On-Demand Call Center Open Source CRM Predictive Dialer Speech Applications & The Authority on Agent Performance, Automated Messaging, Business Intelligence, Broadband Telephony, Call Center Furniture, Call Ce Call Center Training, Conference Call-Audio-Web, Contact Center, Contact Center Services, Contact Center, C Customer Experience Management, Customer Interaction Management, E911, Hosted Contact Center, Hosted IP, Hybr IP Conferencing and Collaboration, IP Phone System, IP Services, IP Telephony, IP Trunking, IP Communications, IVR On-Demand Call Center, Open Source CRM, Predictive Dialer, Selecting VoIP, Small Business VoIP, SIP, S Speech Technologies, Telecom Cost Management, Telecom Expense Management, Triple Play, Unified Communicatio Broadband, VoIP, VoIP Alternatives, VoIP Contact Center, VoIP Developer, VoIP Gateways, VoIP Headsets, VoIP Phone Test, Wholesale VoIP, Wireless Headsets, Workforce Management, Workforce Optimization, Communications IP and VoIP. Technology Marketing Corporation, One Technology Plaza, Norwalk, CT 06854 USA Ph: 800-243-6002, 203-852-6800; Fx: 203-853-2845 General comments: tmc@tmcnet.com. Comments about this site: webmaster@tmcnet About Contact Technology Marketing Corp. 1997-2006 Copyright. Privacy Policy Sitemap Speech Technologies Virtual Contact Center Wireless Headsets Workforce Optimization Workforce Management Other TMCnet
Page 6 of 6 Other TMCnet Sites Alternative Power Communications Sponsored Links Free Phone Calls Latest Stock Information Enter Symbol 1 Month Go Log In