ROC HANDOOK Rules of Combination Handbook for usiness 9097 Level 2 and 3 usiness and apprenticeship Level 1 NVQ Award in usiness and 4428/01 500/9516/X Level 1 NVQ Certificate in usiness and 4428/01 500/9871/8 Level 2 NVQ Award in usiness and 4428/02 500/9466/X Level 2 NVQ Certificate in usiness and 4428/02 500/9677/1 Level 2 NVQ Diploma in usiness and 4428/02 501/0040/3 Level 3 NVQ Certificate in usiness and 4428/03 500/9626/6 Level 3 NVQ Diploma in usiness and 4428/03 500/9548/1 Level 4 NVQ Certificate in usiness and 4428/04 500/9776/3 Level 4 NVQ Diploma in usiness and 4428/04 500/9828/7 Level 2 Certificate in Principles of usiness and 4475/02 501/0159/6 Level 3 Certificate in Principles of usiness and 4475/03 501/0093/2 Level 2 Diploma in usiness Support 4475/12 300/1648/6 Level 3 Diploma in usiness Support 4475/13 600/1646/2 Level 4 Diploma in usiness and Professional 4710-04 600/6623/4 Nov 2012 Version 2.0
Apprenticeships at a glance NVQ Technical Certificate Key Skills/ Functional Skills PLTS ERR Level 2 Intermediate Apprenticeship 4428 City & Guilds Level 2 NVQ Certificate in usiness & (500/9677/1) (21 credits) 4475 City & Guilds Level 2 Certificate in Principles of usiness & (501/0159/6) (13 credits) or 7465 City & Guilds Level 2 Certificate in Legal Secretaries (500/6749/7) (31 credits) or 7465 City & Guilds Level 2 in Diploma Legal Secretaries (600/6622/2) (37 credits) or 7462-02 Level 2 Certificate in Legal (600/4821/9) (16 credits) or 4419 City & Guilds Level 2 Diploma in Medical (42 Credits) Application of Number/Mathematics Level 1 Communication/English Level 1 ICT Level 1 PLTS has been mapped to the mandatory Units in the competence (NVQ) qualification and Can be downloaded from www.cfa.uk.com No ERR required for the usiness qualifications as embedded in TC. Legal and Medical require ERR workbook available on the CFA website or complete the 4255 C&G Award in ERR Level 3 Advanced Apprenticeship 4428 City & Guilds Level 3 NVQ Diploma in usiness & (500/9548/1) (30 credits) 4475 City & Guilds Level 3 Certificate in Principles of usiness & (501/0093/2) (17 credits) or 7465 City & Guilds Level 3 Certificate in Legal Secretaries (500/6682/1) (32 credits) or 7465 City & Guilds Level 3 Diploma in Legal Secretaries (600/6459/6) (39 credits) or 4419 City & Guilds Level 3 Diploma in Medical (49 credits) Application of Number/Mathematics Level 2 Communication/English Level 2 ICT Level 2 PLTS has been mapped to the mandatory Units in the competence (NVQ) qualification and Can be downloaded from www.cfa.uk.com No ERR required for the usiness qualifications as embedded in TC. Legal and Medical require ERR workbook available on the CFA website or complete the 4255 C&G Award in ERR
Qualifications at a glance Subject area City & Guilds 4428-01/91 Age group approved Entry requirements Assessment and grading Support materials Title and level Level 1 NVQ Award in usiness and Level 1 NVQ Certificate in usiness and Title and level Level 1 NVQ Award in usiness and Level 1 NVQ Certificate in usiness and Level 1 usiness Admin NVQ All No specific entry requirements Portfolio of evidence Qualification handbook City & Guilds Accreditation 4428-91 500/9516/X 4428-01 / 91 500/9871/8 Last Date Last Date Registration Certification 31/12/2013 31/12/2014 31/12/2013 31/12/2014 Structures Level 1 NVQ Award in usiness and To achieve the Level 1 NVQ Award in usiness and learners must achieve a minimum of 9 credits overall 7 credits from the two mandatory units in Group A plus a minimum of 2 credits from optional units in Group. Level 1 NVQ Certificate in usiness and To achieve the Level 1 NVQ Certificate in usiness and the learner must achieve a minimum of 15 credits overall 7 credits from the two mandatory units in Group A plus a minimum of 4 credits from optional units in Group a maximum of 4 credits are allowed from optional units in Group C (this is not compulsory).
City & Guilds unit WA accreditation Level Credit GLH Level 1 NVQ units in usiness and Key to table A Mandatory, Optional, C - Optional Unit title L1 Award Group A/ L1 Certificate Group A//C 101 M/601/2447 102 T/601/2448 103 A/601/2449 104 F/601/2453 Manage own performance in a business Improve own performance in a business Work in a business Communicate in a business 1 2 14 1 1 7 1 3 17 A A 1 4 21 A A 105 M/601/2450 Solve business problems 1 3 14 106 A/601/2452 107 K/601/2446 Work with other people in a business Make and receive telephone calls 1 2 9 1 3 10 108 L/601/2455 Assist in handling mail 1 2 10 109 D/601/2458 Prepare text from notes using touch typing (20 wpm) 1 2 15 110 Y/601/2460 Use a filing system 1 2 13 111 H/601/2462 Archive information 1 2 13 112 T/601/2465 Use occupational health and safety guidelines when using keyboards 1 2 20 C 113 J/502/4299 Using email 1 2 15 C 114 L/502/4627 Word processing software 1 3 20 C 221 H/601/2493 Use office equipment 2 4 18 225 Y/601/2510 Support the organisation of business travel or accommodation 2 3 18 229 Y/601/2457 Meet and welcome visitors 2 3 23 Subject area Level 2 usiness Admin NVQ
City & Guilds 4428-02/92 Age group approved Entry requirements Assessment and grading Support materials Title and level Level 2 NVQ Award in usiness and Level 2 NVQ Certificate in usiness and All No specific entry requirements Portfolio of evidence Qualification handbook City & Guilds Accreditation 4428-92 500/9466/X 4428-02 / 92 500/9677/1 Level 2 NVQ Diploma 4428-92 501/0040/3 in usiness and Title and level Last Date Registration Last Date Certification Level 2 NVQ Award in usiness and 31/12/2013 31/12/2015 Level 2 NVQ Certificate in usiness and Level 2 NVQ Diploma in usiness and 31/12/2013 31/12/2015 31/12/2013 31/12/2015 Structures Level 2 NVQ Award in usiness and To achieve the Level 2 NVQ Award in usiness and learners must achieve: a minimum of 9 credits overall, of which a minimum of 6 credits must be at level 2 5 credits must be from the two mandatory units in Group A a minimum of 4 credits must be from optional units in Group Level 2 NVQ Certificate in usiness and To achieve the Level 2 NVQ Certificate in usiness and the learner must achieve: a minimum of 21 credits overall, of which a minimum of 14 credits must be at level 2 9 credits must be from the four mandatory units in Group A a minimum of 7 credits must be from optional units in Group a maximum of 5 credits are allowed from optional units in Group C (this is not compulsory) Level 2 NVQ Diploma in usiness and
City & Guilds unit Ofqual unit Accreditation Level Credit GLH Level 2 Award Level 2 Certificate / Diploma * Excluded combination To achieve the Level 2 NVQ Diploma in usiness and the learner must achieve: a minimum of 37 credits overall, of which a minimum of 24 credits must be at level 2 9 credits must be from the four mandatory units in Group A a minimum of 17 credits must be from optional units in Group a maximum of 11 credits are allowed from optional units in Group C (this is not compulsory) Key to table A Mandatory, Optional, C Optional * Excluded combination indicated unit(s) cannot be taken together within any one qualification: Unit title 107 K/601/2446 Make and receive telephone calls 1 3 10 112 T/601/2465 Use occupational health and safety guidelines when using keyboards 1 2 20 C 114 L/502/4627 Word processing software 1 3 20 C 242 115 A/502/4395 espoke software 1 2 15 C 232 116 F/502/4558 Data management software 1 2 15 C 233 117 H/502/4553 Database software 1 3 20 C 234 118 T/502/4153 Improving productivity using IT 1 3 20 C 235 119 R/502/4256 IT security for users 1 1 10 C 236 120 K/502/4621 Presentation software 1 3 20 C 237 121 Y/502/4209 Set up an IT system 1 3 20 C 238 122 A/502/4624 Spreadsheet software 1 3 20 C 239 123 A/502/4378 Using collaborative technologies 1 3 20 C 240 124 L/502/4630 Website software 1 3 20 C 241 201 F/601/2467 202 L/601/2469 Manage own performance in a business Improve own performance in a business 2 2 9 A 2 2 6 A 203 F/601/2470 Work in a business 2 2 18 A A 204 D/601/2475 Communicate in a business 2 3 18 A A 205 L/601/2472 Solve business problems 2 4 12 206 Y/601/2474 Work with other people in a business 2 3 10 207 H/601/2476 Use electronic message systems 2 1 6 208 K/601/2477 Use a diary system 2 3 9 209 M/601/2478 Take minutes 2 4 15 210 T/601/2479 Handle mail 2 3 17 211 K/601/2480 Provide reception services 2 3 15 229
City & Guilds unit Ofqual unit Accreditation Level Credit GLH Level 2 Award Level 2 Certificate / Diploma * Excluded combination Unit title 212 T/601/2482 Produce documents in a business 2 4 15 213 A/601/2483 Prepare text from notes 2 3 15 214 F/601/2484 215 J/601/2485 216 L/601/2486 Prepare text from notes using touch typing (40 wpm) Prepare text from shorthand (60 wpm) Prepare text from recorded audio instruction (40 wpm) 2 3 15 2 8 55 2 4 35 217 R/601/2487 Organise and report data 2 3 12 218 Y/601/2488 Research information 2 4 17 219 R/601/2490 Store and retrieve information 2 3 17 220 Y/601/2491 Archive information 2 2 13 221 H/601/2493 Use office equipment 2 4 18 222 M/601/2495 223 L/601/2505 224 D/601/2508 225 Y/601/2510 226 T/601/2515 227 F/601/2517 228 J/601/2518 Maintain and issue stationery stock items Support the organisation of an event Support the co-ordination of an event Support the organisation of business travel or accommodation Support the organisation of meetings Respond to change in a business Support the management and development of an information system 2 3 14 2 2 15 2 3 20 2 3 18 2 4 18 2 3 16 2 7 40 229 Y/601/2457 Meet and welcome visitors 2 3 23 211 230 T/601/2790 231 A/601/2791 Administer human resource records Administer the recruitment and selection process 2 3 20 2 4 30 232 F/502/4396 espoke software 2 3 20 C 115 233 J/502/4559 Data management software 2 3 20 C 116 234 M/502/4555 Database software 2 4 30 C 117 235 J/502/4156 Improving productivity using IT 2 4 30 C 118 236 Y/502/4257 IT security for users 2 2 15 C 119 237 M502/4622 Presentation software 2 4 30 C 120 238 L/502/4210 Set up an IT system 2 4 30 C 121 239 F/502/4625 Spreadsheet software 2 4 30 C 122 240 F/502/4379 Using collaborative technologies 2 4 30 C 123 241 R/502/4631 Website software 2 4 30 C 124 242 R/502/4628 Word processing software 2 4 30 C 114 243 J/601/2647 Administer parking dispensations 2 4 14 310 M/601/2528 Develop a presentation 3 3 15 312 214, 313 213, 313 314 315 320 321 322
City & Guilds unit Ofqual unit Accreditation Level Credit GLH Level 2 Award Level 2 Certificate / Diploma * Excluded combination Unit title 311 T/601/2529 Deliver a presentation 3 3 15 312 M/601/2531 313 T/601/2532 314 A/601/2533 315 F/601/2534 316 L/601/2536 Design and produce documents in a business Prepare text from notes using touch typing (60 wpm) Prepare text from shorthand (80 wpm) Prepare text from recorded audio instruction (60wpm) Support the design and development of an information system 3 4 25 3 4 10 3 8 45 3 4 25 3 7 35 317 R/601/2537 Monitor information systems 3 7 30 318 Y/601/2538 Analyse and report data 3 6 30 319 D/601/2539 Order products and services 3 5 35 320 R/601/2540 Plan and organise an event 3 4 28 223 321 Y/601/2541 Co-ordinate an event 3 4 30 224 322 D/601/2542 Plan and organise meetings 3 5 25 226 326 A/601/2547 Contribute to innovation in a business 3 4 30 327 J/601/2549 Contribute to running a project 3 5 30 328 A/601/2550 329 F/601/2551 Deliver, monitor and evaluate customer service to internal customers Deliver, monitor and evaluate customer service to external customers 3 3 12 3 3 12 330 J/601/2552 Agree a budget 3 4 25 212 214 215 216 Subject area City & Guilds 4428-03/93 Level 3 usiness Admin NVQ
Age group approved Entry requirements Assessment and grading Support materials Title and level Level 3 NVQ Certificate in usiness and Level 3 NVQ Diploma in usiness and Title and level Level 3 NVQ Certificate in usiness and Level 3 NVQ Diploma in usiness and All No specific entry requirements Portfolio of evidence Qualification handbook City & Guilds Accreditation 4428-93 500/9626/6 4428-03 / 93 500/9548/1 Last Date Last Date Registration Certification 31/12/2013 31/12/2016 31/12/2013 31/12/2016 Structures Level 3 NVQ Certificate in usiness and To achieve the Level 3 NVQ Certificate in usiness and the learner must achieve a minimum of 30 credits overall, of which a minimum of 20 credits must be at level 3 13 credits from the four mandatory units in Group A a minimum of 11 credits from optional units in Group a maximum of 6 credits are allowed from optional units in Group C (this is not compulsory). Level 3 NVQ Diploma in usiness and To achieve the Level 3 NVQ Diploma in usiness and the learner must achieve a minimum of 40 credits overall, of which a minimum of 27 credits must be at level 3 13 credits from the four mandatory units in Group A a minimum of 14 credits from optional units in Group a maximum of 13 credits are allowed from optional units in Group (this is not compulsory). Level 3 NVQ units in usiness and
City & Guilds unit Ofqual unit accreditation Level Credit GLH Level 3 Certificate Level 3 Diploma * Excluded combination Key to table A Mandatory, Optional, C - Optional * Excluded combination indicated unit(s) cannot be taken together within any one qualification: Unit title 112 T/601/2465 207 H/601/2476 Use occupational and safety guidelines when using keyboards Use electronic message systems 1 2 20 C C 2 1 6 208 K/601/2477 Use a diary system 2 3 9 209 M/601/2478 Take minutes 2 4 15 210 T/601/2479 Handle mail 2 3 17 211 K/601/2480 Provide reception services 2 3 15 229 212 T/601/2482 Produce documents in a business 2 4 15 312 213 A/601/2483 Prepare text from notes 2 3 15 214 F/601/2484 215 J/601/2485 216 L/601/2486 Prepare text from notes using touch typing (40 wpm) Prepare text from shorthand (60 wpm) Prepare text from recorded audio instruction (40 wpm) 2 3 15 214, 313 213, 313 2 8 55 314 2 4 35 315 217 R/601/2487 Organise and report data 2 3 12 218 Y/601/2488 Research information 2 4 17 219 R/601/2490 Store and retrieve information 2 3 17 220 Y/601/2491 Archive information - level 2 2 2 13 221 H/601/2493 Use office equipment 2 4 18 222 M/601/2495 223 L/601/2505 224 D/601/2508 225 Y/601/2510 226 T/601/2515 227 F/601/2517 228 J/601/2518 Maintain and issue stationery stock items Support the organisation of an event Support the co-ordination of an event Support the organisation of business travel or accommodation Support the organisation of meetings Respond to change in a business Support the management and development of an information system 2 3 14 2 2 15 320 2 3 20 321 2 3 18 323 2 4 18 322 2 3 16 419 2 7 40 411 229 Y/601/2457 Meet and welcome visitors 2 3 23 211 230 T/601/2790 231 A/601/2791 Administer human resource records Administer the recruitment and selection process 2 3 20 2 4 30
City & Guilds unit Ofqual unit accreditation Level Credit GLH Level 3 Certificate Level 3 Diploma * Excluded combination Unit title 232 F/502/4396 espoke software - level 2 2 3 20 C C 333 233 J/502/4559 Data management software - level 2 2 3 20 C C 334 234 M/502/4555 Database software - level 2 2 4 30 C C 335 235 J/502/4156 Improving productivity using IT - level 2 2 4 30 C C 336 236 Y/502/4257 IT security for users - level 2 2 2 15 C C 337 237 M502/4622 Presentation software - level 2 2 4 30 C C 338 238 L/502/4210 Set up an IT system - level 2 2 4 30 C C 339 239 F/502/4625 Spreadsheet software - level 2 2 4 30 C C 340 240 F/502/4379 Using collaborative technologies - level 2 2 4 30 C C 341 241 R/502/4631 Website software - level 2 2 4 30 C C 342 242 R/502/4628 243 J/601/2647 301 L/601/2519 302 F/601/2520 303 J/601/2521 304 K/601/2527 305 L/601/2522 306 R/601/2523 307 Y/601/2524 308 D/601/2525 309 H/601/2526 Word processing software - level 2 Administer parking dispensations Manage own performance in a business - level 3 Evaluate and improve own performance in a business Work in a business - level 3 Communicate in a business - level 3 Solve business problems - level 3 Work with other people in a business - level 3 Contribute to decision-making in a business Negotiate in a business Supervise a team in a business 2 4 30 C C 343 2 4 14 3 3 12 A A 3 3 22 A A 3 4 21 A A 3 3 14 A A 3 4 18 3 4 12 3 3 12 3 5 20 3 6 52 310 M/601/2528 Develop a presentation 3 3 15 311 T/601/2529 Deliver a presentation 3 3 15 312 M/601/2531 313 T/601/2532 314 A/601/2533 315 F/601/2534 316 L/601/2536 Design and produce documents in a business Prepare text from notes using touch typing (60 wpm) Prepare text from shorthand (80 wpm) Prepare text from recorded audio instruction (60wpm) Support the design and development of an information system 3 4 25 212 3 4 10 213, 214 3 8 45 215 3 4 25 216 3 7 35 410 317 R/601/2537 Monitor information systems 3 7 30
City & Guilds unit Ofqual unit accreditation Level Credit GLH Level 3 Certificate Level 3 Diploma * Excluded combination Unit title 318 Y/601/2538 Analyse and report data 3 6 30 319 D/601/2539 Order products and services 3 5 35 320 R/601/2540 Plan and organise an event 3 4 28 223 321 Y/601/2541 Co-ordinate an event 3 4 30 224 322 D/601/2542 Plan and organise meetings 3 5 25 226 323 H/601/2543 324 K/601/2544 Organise business travel or accommodation Evaluate the organisation of business travel or accommodation 3 5 20 225 3 2 10 325 T/601/2546 Supervise an office facility 3 5 23 326 A/601/2547 Contribute to innovation in a business 3 4 30 418 327 J/601/2549 Contribute to running a project 3 5 30 328 A/601/2550 329 F/601/2551 Deliver, monitor and evaluate customer service to internal customers Deliver, monitor and evaluate customer service to external customers 3 3 12 3 3 12 330 J/601/2552 Agree a budget 3 4 25 331 D/601/1228 332 J/601/1515 Use customer service as a competitive tool Monitor and solve customer service problems 3 8 53 3 6 40 333 J/502/4397 espoke software - level 3 3 4 30 C C 232 334 A/502/4560 Data management software - level 3 3 4 30 C C 233 335 T/502/4556 Database software - level 3 3 6 45 C C 234 336 L/502/4157 Improving productivity using IT - level 3 3 5 40 C C 235 337 D/502/4258 IT security for users - level 3 3 3 20 C C 236 338 T/502/4623 Presentation software - level 3 3 6 45 C C 237 339 R/502/4211 Set up an IT system - level 3 3 5 40 C C 238 340 J/502/4626 Spreadsheet software - level 3 3 6 45 C C 239 341 T/502/4380 Using collaborative technologies - level 3 3 6 45 C C 240 342 Y/502/4632 Website software - level 3 3 5 40 C C 241 343 Y/502/4629 Word processing software - level 3 3 6 45 C C 242 344 H/601/7791 Administer legal files 3 7 25 345 K/601/7792 uild case files 3 4 20 346 M/601/7793 Manage case files 3 5 25 347 D/601/7787 348 L/601/2648 Provide administrative support in schools 3 8 53 Administer parking and traffic challenges, representations and civil parking appeals 3 9 40
City & Guilds unit Ofqual unit accreditation Level Credit GLH Level 3 Certificate Level 3 Diploma * Excluded combination Unit title 349 R/601/2649 350 J/601/2650 410 T/601/2563 411 A/601/2564 418 K/601/2575 Administer statutory parking and traffic appeals 3 9 45 Administer parking and traffic debt recovery 3 9 54 Design and develop an information system Manage and evaluate an information system Contribute to innovation in a business - level 4 4 7 30 4 6 20 228 4 6 25 326 419 M/601/2576 Plan change for a team 4 6 22 227 420 T/601/2580 Manage budgets 4 5 29 421 K/600/9711 Manage physical resources 4 3 25 C C 422 M/600/9712 423 T/600/9601 424 M/600/9676 425 K/600/9661 Manage the al impact of work activities Provide leadership and direction for own area of responsibility Support learning and development within own area of responsibility Develop working relationships with colleagues and stakeholders 4 5 10 C C 4 5 30 C C 4 5 25 C C 4 4 20 C C Subject area Level 4 usiness Admin NVQ City & Guilds 4428-04/94 Age group approved All Entry requirements No specific entry requirements
Assessment and grading Support materials Title and level Level 4 NVQ Certificate in usiness and Level 4 NVQ Diploma in usiness and Title and level Level 4 NVQ Certificate in usiness and Level 4 NVQ Diploma in usiness and Portfolio of evidence Qualification handbook City & Guilds Accreditation 4428-94 500/9776/3 4428-04 / 94 500/9828/7 Last Date Last Date Registration Certification 31/12/2013 31/12/2016 31/12/2013 31/12/2016 Structures Level 4 NVQ Certificate in usiness and To achieve the Level 4 NVQ Certificate in usiness and the learner must achieve a minimum of 30 credits overall, of which a minimum of 20 credits must be at level 4 20 credits from the six mandatory units in Group A plus a minimum of 10 credits from optional units in Group. Level 4 NVQ Diploma in usiness and To achieve the Level 4 NVQ Diploma in usiness and the learner must achieve a minimum of 39 credits overall, of which a minimum of 27 credits must be at level 4 20 credits from the six mandatory units in Group A plus a minimum of 19 credits from optional units in Group. Level 4 NVQ units in usiness and Key to table A Mandatory, Optional, C - Optional * Excluded combination indicated unit(s) cannot be taken together within any one qualification:
City & Guilds unit Ofqual unit accreditation Level Credit GLH Level 4 Certificate / Diploma * Excluded combinatio n Unit title 310 M/601/2528 Develop a presentation 3 3 15 311 T/601/2529 Deliver a presentation 3 3 15 316 L/601/2536 Support the design and development of an information system 3 7 35 317 R/601/2537 Monitor information systems 3 7 30 318 Y/601/2538 Analyse and report data 3 6 30 319 D/601/2539 Order products and services 3 5 35 320 R/601/2540 Plan and organise an event 3 4 28 321 Y/601/2541 Co-ordinate an event 3 4 30 322 D/601/2542 Plan and organise meetings 3 5 25 323 H/601/2543 324 K/601/2544 Organise business travel or accommodation Evaluate the organisation of business travel or accommodation 3 5 20 3 2 10 327 J/601/2549 Contribute to running a project 3 5 30 328 A/601/2550 329 F/601/2551 Deliver, monitor and evaluate customer service to internal customers Deliver, monitor and evaluate customer service to external customers 3 3 12 3 3 12 330 J/601/2552 Agree a budget 3 4 25 331 D/601/1228 332 J/601/1515 401 L/601/2553 402 R/601/2554 403 Y/601/2555 404 D/601/2556 405 H/601/2557 406 M/601/2562 407 K/601/2558 408 H/601/2560 Use customer service as a competitive tool 3 8 53 Monitor and solve customer service problems 3 6 40 Manage and be accountable for own performance in a business Evaluate and improve own performance in a business Support the purpose and values of an organisation Support sustainability in a business Assess, manage and monitor risk in a business Communicate in a business Evaluate and solve business problems Make decisions in a business 4 3 18 4 4 14 4 3 14 4 3 14 4 4 18 4 3 25 4 6 16 4 4 24 409 K/601/2561 Negotiate in a business 4 7 40 410 T/601/2563 411 A/601/2564 Design and develop an information system Manage and evaluate an information system 4 7 30 4 6 20 A A A A A A 410 316
City & Guilds unit Ofqual unit accreditation Level Credit GLH Level 4 Certificate / Diploma * Excluded combinatio n Unit title 412 F/601/2565 Prepare specifications for contracts 4 5 30 413 J/601/2566 Chair meetings 4 4 16 414 L/601/2567 Manage an office facility 4 6 30 415 Y/601/2569 416 L/601/2570 417 Y/601/2572 418 K/601/2575 Propose and design administrative services Prepare, co-ordinate and monitor operational plans Implement, monitor and maintain administrative services Contribute to innovation in a business 4 8 36 4 6 26 4 7 15 4 6 25 419 M/601/2576 Plan change for a team 4 6 22 420 T/601/2580 Manage budgets 4 5 29 421 K/600/9711 Manage physical resources 4 3 25 422 M/600/9712 423 T/600/9601 424 M/600/9676 425 K/600/9661 426 A/601/1236 501 R/601/2585 Manage the al impact of work activities 4 5 10 Provide leadership and direction for own area of responsibility Support learning and development within own area of responsibility Develop working relationships with colleagues and stakeholders Plan, organise and control customer service operations Invite tenders and select contractors 4 5 30 4 5 25 4 4 20 4 10 67 5 6 32 502 Y/601/2586 Monitor and evaluate contracts 5 6 35 503 D/601/2587 Plan change across teams 5 6 26 504 K/601/2589 Implement, monitor and review change 5 6 20 505 A/601/2578 Manage a project 5 10 33 506 T/600/9663 507 A/600/9759 Recruit staff in own area of responsibility Monitor and review business processes 5 4 25 5 3 20 Subject area Level 2 usiness Admin Tech Cert Subject area Level 3 usiness Admin Tech Cert City & Guilds 4475-02/92 Age group approved All
Entry requirements Assessment and grading Support materials Title and level Level 2 Certificate in Principles of usiness and Level 3 Certificate in Principles of usiness and Title and level Level 2 Certificate in Principles of usiness and Level 3 Certificate in Principles of usiness and No specific entry requirements Online MC or assignment for Mandatory units Assignment for optional units Qualification handbook and Assessment pack City & Guilds Accreditation 4475-02 501/0159/6 4475-03 501/0093/2 Last Date Last Date Registration Certification 31/12/2013 31/12/2015 31/12/2013 31/12/2016 Structures To achieve the Level 2 Certificate in Principles of usiness and, learners must achieve a minimum of 13 credits overall 11 credits from the mandatory units 11 credits must be from 201 (or 501), 202 (or 502), 203 (or 503) a minimum of 2 credits from optional units 204-207, 305-308. To achieve the Level 3 Certificate in Principles of usiness and, learners must achieve a minimum of 17 credits overall 15 credits from the mandatory units 301 (or 601), 302 (or 602), 303 (or 603), 304 (or 604) a minimum of 2 credits from optional units 204, 206-207, 305-308. Level 2 and 3 units in Principles of usiness and The diagram below illustrates the unit titles, the credit value of each unit and the titles of the qualifications which will be awarded to candidates
Unit accreditation City & Guilds unit Unit title Mandatory/ optional for full qualification Credit value GLH Excluded combination of units (if any) Assessment Method successfully completing the required combinations of units and/or credits. It also shows any excluded combination of units. L/601/7638 201/ 501 R/601/7639 202/ 502 J/601/7640 203/ 503 Principles of personal responsibilities and working in a business Principles of providing administrative services Principles of managing information and producing documents L/601/7641 204 Principles of supporting change in a business R/601/7642 205 Principles of supporting business events Y/601/7643 206 Principles of maintaining stationery stock K/602/1535 207 Principles of working in the public sector D/601/7644 301/ 601 H/601/7645 302/ 602 M/601/7647 303/ 603 M/601/7650 304/ 604 Principles of personal responsibilities and how to develop and evaluate own performance at work Principles of working with and supervising others in a business Principles of managing information and producing documents in a business Principles of providing and maintaining administrative services A/601/7652 305 Principles of project management J/601/7654 306 Principles of contributing to innovation and Mandatory 4 32 n/a Assignment/ MC online test Mandatory 4 32 n/a Assignment/ MC online test Mandatory 3 24 n/a Assignment/ MC online test Optional 1 8 306 Assignment Optional 1 8 n/a Assignment Optional 1 8 n/a Assignment Optional 5 40 307 Assignment Mandatory 4 32 n/a Assessment/ MC online test Mandatory 3 24 n/a Assessment/ MC online test Mandatory 4 32 n/a Assessment/ MC online test Mandatory 4 32 n/a Assessment/ MC online test Optional 2 16 n/a Assignment Optional 2 16 204 Assignment
change M/602/1536 307 Principles of working in the public Sector F/601/7653 308 Principles of budgets in a business Optional 7 56 207 Assignment Optional 2 16 n/a Assignment
Subject area Subject area City & Guilds 4475-12/13 Age group approved Entry requirements Assessment and grading Support materials Title and level Level 2 Diploma in usiness Support Level 3Diploma in usiness Support Title and level Level 2 Diploma in usiness Support Level 3Diploma in usiness Support Level 2 Diploma in usiness Support Level 3 Diploma in usiness Support All No specific entry requirements Online MC or assignment for Mandatory units Assignment for optional units Qualification handbook and Assessment pack City & Guilds Accreditation 4475-12 600/1648/6 4475-13 600/1646/2 Last Date Last Date Registration Certification 31/12/2013 31/12/2015 31/12/2013 31/12/2016 Structures To achieve the Level 2 Diploma in usiness Support, learners must achieve: a minimum of 37 credits overall 11 credits must be from 201 (or 501), 202 (or 502), 203 (or 503) a minimum of 8 credits from 204-209, 305-310 a minimum of 5 credits from 101-109, 210-216, 311-313 Candidates must achieve a minimum of 20 credits at level 2 To achieve the Level 3 Diploma in usiness Support, learners must achieve: a minimum of 37 credits overall 15 credits must be from 301 (or 601), 302 (or 602), 303 (or 603), 304 (or 604) a minimum of 8 credits from 204, 206-209, 305-310 a minimum of 7 credits from 210-216, 311-313 Candidates must achieve a minimum of 21 credits at level 3
Unit accredita tion T/502/429 6 Unit Unit title Credit GLH L2 L3 Excluded combinations 101 Using the Internet Assessment 3 20 O Assignment J/502/4299 102 Using email 2 15 O 210 Assignment A/502/437 8 L/502/462 7 A/502/462 4 H/502/455 3 K/502/462 1 Y/502/456 5 F/502/455 8 L/601/763 8 R/601/763 9 103 Using collaborative technologies 104 Word processing software 105 Spreadsheet software 106 Database software 107 Presentation software 108 Desktop publishing software 109 Data management software 201/ 501 202/ 502 J/601/7640 203/ 503 L/601/764 1 R/601/764 2 Y/601/764 3 K/602/153 5 Principles of personal responsibiliti es and working in a business Principles of providing administrativ e services Principles of managing information and producing documents 204 Principles of supporting change in a business 205 Principles of supporting business events 206 Principles of maintaining stationery stock 207 Principles of working in the public sector 3 20 O 211 Assignment 3 20 O 212, 311 Assignment 3 20 O 213, 321 Assignment 3 20 O 214 Assignment 3 20 O 313, 215 Assignment 3 20 O Assignment 2 15 O 216 Assignment 4 32 M Assignment/ MC online test 4 32 M Assignment/ MC online test 3 24 M Assignment/ MC online test 1 8 O O 306 Assignment 1 8 O 307 Assignment 1 8 O O Assignment 5 40 O O Assignment
Unit accredita tion Unit Unit title Credit GLH L2 L3 Excluded combinations J/600/1003 208 Delivery of effective customer service J/600/0658 209 Supporting the customer service M/502/430 0 F/502/437 9 R/502/462 8 F/502/462 5 M/502/455 5 M/502/462 2 Assessment 6 50 O O MC online test 7 65 O O Assignment 210 Using email 3 20 O O 102 Assignment 211 Using collaborative technologies 212 Word processing software 213 Spreadsheet software 214 Database software 215 Presentation software J/502/4559 216 Data management software R/601/077 2 D/601/764 4 H/601/764 5 M/601/764 7 217 Introduction to Notice Processing and Information Management 301/ 601 302/ 602 303/ 603 Principles of personal responsibiliti es and how to develop and evaluate own performance at work Principles of working with and supervising others in a business Principles of managing information and producing documents in a business 4 30 O O 103 Assignment 4 30 O O 104 Assignment 4 30 O O 105, 312 Assignment 4 30 O O 106 Assignment 4 30 O O 107, 215 Assignment 3 20 O O 109 Assignment 2 16 O MC online test 4 32 M Assignment/ MC online test 3 24 M Assignment/ MC online test 4 32 M Assignment/ MC online test
Unit accredita tion M/601/765 0 A/601/765 2 Unit Unit title Credit GLH L2 L3 Excluded combinations 304/ 604 Principles of providing and maintaining administrativ e services 305 Principles of project management J/601/7654 306 Principles of contributing to innovation and change M/602/153 6 F/601/765 3 L/600/065 9 F/600/066 0 Y/502/462 9 307 Principles of working in the public Sector 308 Principles of budgets in a business 309 Principles of customer service delivery 310 Developing and improving the customer service process 311 Word processing software J/502/4626 312 Spreadsheet software T/502/462 3 313 Presentation software Assessment 4 32 M Assignment/ MC online test 2 16 O O Assignment 2 16 O O Assignment 7 56 O O Assignment 2 16 O O Assignment 6 50 O O Assignment 7 55 O O Assignment 6 45 O O 104, 212 Assignment 6 45 O O 105, 213 Assignment 6 45 O O 107, 215 Assignment
Subject area City & Guilds 4710-04/94 Age group approved 18+ Entry requirements Assessment and grading Level 4 Diploma in usiness and Professional No specific entry requirements Assignments which are set and marked by the centre Support materials Centre handbook Assessment pack Exemplar assignments Centre devised assignment writing guidance Recording forms Online tutor and learner support material Title and level Level 4 Diploma in usiness and Professional Title and level Level 4 Diploma in usiness and Professional City & Guilds Accreditation 4710-04 600/6623/4 Last Date Last Date Registration Certification 31/08/2015 31/08/2018 Structure To achieve the Level 4 Diploma in usiness and Professional (4710-04), learners must achieve: 70 credits from the mandatory units and a minimum of 20 credits from the optional units available. Unit accreditation Mandatory units City & Guilds unit Unit title Y/504/2905 400 Understanding organisations 15 A/504/1455 401 Effective communication in business D/504/2906 402 usiness ethics 15 K/504/1449 403 Personal and professional development H/504/2907 404 Resource management 15 Optional units Credit value 15 10
K/504/2908 405 Recruitment and selection of staff H/504/2910 406 Planning and implementing change within businesses 10 10 T/504/1129 407 Project management 15 F/602/1797 408 Managing information and knowledge K/504/2911 409 Planning and managing customer service 15 10 A/504/2914 410 usiness law 15 T/504/2913 411 Problem solving and decision making 10 K/602/1809 412 Administrative systems 10 Useful contacts
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