- Getting Started Guide Table of Contents Table of Contents...1 About the Program...1 How to Access the Program...1 Quick Guide to Start...2 Detailed description - How to Start the Program...2 Detailed description - How to Start the Test...4 Detailed Description How to Take the Next Test...6 Detailed description - Evaluation of Tests...6 Detailed description - How to Repeat or Re-take the Test...8 Addendum 1 - Types of Questions...8 Addendum 2 What to do if you have questions... 11 About the Program The Sales Certification Program Sales Strategy 2010 is designed to ensure that all sales staff understand our Business Process Excellence value proposition and have the knowledge to identify and qualify opportunities as part of the IDS Scheer and Software AG cross-selling initiative. IDS Scheer sales will be certified on the horizontal solutions based on webmethods offerings and Software AG sales will be certified on the horizontal solutions based on IDS Scheer offerings. Additional certification related to the ETS offerings will also be required for Software AG sales focused on ETS clients. For each topic, training resources (recordings from Sales Kickoff 2010) are packaged with an online certification test to assess knowledge retention and provide feedback. It is not mandatory to watch the recordings before you take the test. You will pass the test if you answer at least 80 percent of the questions correctly. To successfully complete the overall program you need to pass all required tests by Tuesday, June 15th. How to Access the Program Please login to Clix, the Software AG Learning Management System, at https://clix.eur.ad.sag/ with your network UID and password. If you receive following message from your Firefox please click on Continue to this website, accept the certificate and the exception. 1
Quick Guide to Start Login in to the LMS with your network user ID and password Click on My Trainings in the left navigation Click on the tab My Programs Activate the participation by clicking on the appropriate program s title o IDS Scheer Employees - Certification Sales Strategy 2010 o Software AG Employees - Certification Sales Strategy 2010 Start a training clicking on the small button with a green basket at the right hand side of the module s name. Click on Register to complete the registration process Click on Enter training room to switch to the training Click on Ok to start the training Click on the test s name (TEST: <name of solution> - Certification on Sales Strategy 2010 ) to take the test Click on Accept to confirm you have read the Data Privacy information Click on the Start - button Answer the questions Click on Continue to switch to the next question At the end of the test review the feedback by clicking on Evaluate Detailed description - How to Start the Program To start the program, please go to My Trainings in the left navigation and then click on the My Programs tab. Activate the participation by clicking on the appropriate program s title: Certification Sales Strategy 2010 - IDS Scheer Employees Certification Sales Strategy 2010 - Software AG Employees You will be routed to the program s syllabus which lists the training modules for each topic associated with the program. In each training module you will find the learning resources as well as the certification test. To start a training click on the small button with a green basket at the right hand side of the module s name. 2
To finalize your registration to that specific training module, please click on Register. After you completed your registration, you will see the below dialogue. Click on the button Enter training room. You are now asked if you would like to start the training now. If you choose OK, you are routed to the training syllabus page. 3
The syllabus of the training contains both the test (named <solution name> Certification Sales Strategy 2010 ) and any learning resources are listed below the test. Detailed description - How to Start the Test To take the test, simply click on the test s name. The test now starts with a dialogue that informs you about the handling of your data. (For DE employees: The reporting is aligned to German law and the BV Weiterbildung.) Managers do not receive any automated notifications neither about a failed or a passed test, nor about the completion of a test. Please click on Accept. 4
You will now see the description page of the test. Please click on Start at the bottom right. The next dialogue gives you an overview over the questions. Click Continue on the bottom right to begin the test. You will be taken through each question automatically. If at any point you would like to go back and review a question you can click Overview from the question screen to be taken back to the list of questions. 5
For each question you will see: 1. Name of the test 2. Question s title 3. Question itself 4. Instruction of how to answer the question 5. Choices At the bottom you get a summary of how many questions you have answered (edited) and how many questions there are in total. This helps you control your time. There is no time limit, so please take the time you need to read, reflect, or consult resources to answer the questions. What do the different buttons mean? Continue takes you to the next question. Overview brings you back to the dialogue that shows the list of questions. The button Back takes you to the previous question. The button Close finishes the test and stores the answers already given. Evaluate checks the responses and returns the test score with feedback on each question. It is recommended to proceed with the evaluation only after finishing the test. When you have passed the test the status icon is set to Detailed Description How to Take the Next Test To take the next test click on My Trainings, then chose the tab My Programs, select the program you are enrolled to, register to the training module you want to take the test from, enter the training room, start the training, click on TEST:xx and take the test. Detailed description - Evaluation of Tests Once you have completed a test, click Evaluate to check your score and get feedback on the correct questions. You are now asked if you want to start the process or not. Choose OK. 6
The next dialogue shows you the overview of the questions. You see which questions have been answered correctly, how many points you could obtain, how many points you have obtained, and obviously and if you passed or not ( Failed or Passed ). For detailed feedback on a question, click on the title of the question. In the feedback screen, you will see 4 sections: 1 Question with YOUR answer indicating what has been correctly (green arrow) or incorrectly (red X ) selected. 2 Points obtained and the reason why a selection is correct or incorrect. Each question is rated by one point if you have answered the question completely correct. Multi-part questions are only correct if all parts are answered correctly. 3 Answer: Lists the correct answers. 4 Feedback: Provides overall feedback to your answer. In some cases a Learning Hint is shown in a section below the overall feedback. If you want to leave the feedback, click on Close. You are brought back to the syllabus of the training module from where you started the test. 7
If you did not pass the test, you might wish to re-take the test. Then click on the name of the test again. The following dialogue pops up: Detailed description - How to Repeat or Re-take the Test From the training s syllabus click on the test s name, then click on Repeat test. The whole test is restarted. If you achieve a better result than before, the program informs you and stores the better result. You pass a test if you have obtained 80% of the overall points. When you will have passed all tests, the program is set to completed and moved to My Training History. Addendum 1 - Types of Questions This is a multiple choices one answer question (radio-buttons). Only one given choice is the correct answer. 8
This question is a match-question. You have to relate the objects of the column with the titles of the lines by checking the correspondent boxes, e. g. you think that Presentation and LoB dashboards is a functionality of webmethods Optimize then check the box of the field that correspondents to both the line and the column. This is a multiple choices multiple answers question (check boxes). Check all choices that form the correct answer. 9
The below question is a drag-and-drop-question. You align elements on the left side with the targets in right hand side of the dialogue by dragging and dropping with the mouse the elements into the grey target box. Take a look at the buttons on the bottom of the dialogue Continue is greyed-out. You have reached the last question. 10
When you have reached the last question of the test you can close the test, get an evaluation of the test or simply go back to the previous question. If you close the test, you can come back to review the test and make any changes. Addendum 2 What to do if you have questions If you have any questions, you can send an email to the tutor. To do so, please switch to Homepage of the training module On right side you see the tutor s section: Click on the email-button. Your message is sent directly to the tutor s Outlook account. If you think that your question and the answer would be valuable to other learners, post a question to the forum linked to each training module. To access the forum, click on Communication. You are now directed to the Communication s page of the training. Here you see all tools available for that specific training. In this specific case, only a forum is linked. Click on the forum. 11
Post your question by clicking on the button New entry. If you want to edit your own entry, reply to someone s entry or comment on an entry, click on the entry, and choose the next step from the buttons in the middle of the dialogue: 12