INROADS, INC. TRAINING AND DEVELOPMENT. Intern E- Learning Guide 2012 (rev. 4.2012)

INROADS, INC. TRAINING AND DEVELOPMENT Intern E- Learning Guide 2012 (rev. 4.2012) 1

Introduction Welcome to another valuable piece of your INROADS development experience, e learning! If you are unfamiliar with the concept of e learning, you are in for a rewarding training experience. On line courses are an exceptionally accessible, flexible resource which will enhance the live training courses that you are required to complete as apart of your Internship. With e learning, you reap the benefit of expanded training curriculum without the need for additional training days. This document is aimed at guiding you through the e learning process. This guide will provide instruction on how to log into the Learning Management System (LMS), access and launch learning content, navigate through the content and contact user support. E Learning Support For general assistance, email tsupport@inroads.org When emailing for support, YOU MUST provide: Your Name User ID Time the issue occurred Screen shots or a clear description of what you were doing in the system and any error messages received All issues should be resolved typically within 48 business hours. For any non technical or training related questions (course requirements etc.), email jbraxton@inroads.org 2

Accessing the INROADS Learning Center The INROADS, Inc. Learning Center is a web based application powered by our vendor, SumTotal Systems, formerly known as GeoLearning. An Internet connection and Web browser are required to access the system. You can access the Learning Center 24 hours a day. E learning requirements should be completed as much as possible outside of your Internship hours. If you plan to complete courses while on your Internship, please get prior approval from your Business Coordinator and/or Supervisor. Getting Started The easiest way to get started with the INROADS Learning Center is to take the 10 minute GeoLearning End User tutorial available at any time and covers how to navigate through a generic GeoLearning site. The tutorial and guide can be found at www.inroads.org/learning. Getting Started 1. Review this guide in its entirety. Save a copy for future use. 2. Visit: www.inroads.org/learning 3. Take the End User Tutorial to learn how to navigate through the GeoLearning system 4. Login to the INROADS Learning Center at: www.inroads.org/learning. Your user name and password for the INROADS Learning Center will be e mailed to you. 5. The end user tutorial is also available on your Learning Center homepage. 3

Required E Learning Courses 2012 The course catalog includes all of the course listings within the system. There is a link to the course catalog at http://www.inroads.org/learning/. Required E Learning Courses Interns for this summer are required to select 3 e learning courses from the SumTotal INROADS Learning Center Course catalog. Interns should consider their development needs that will support high performance on their Internship. Returning Interns may consider their 2010 end of summer performance evaluation when selecting courses. New Interns may evaluate their job description and CDCP (Career Development Competency Plan) with their INROADS Manager or Supervisor to consider potential course options. Interns will utilize the MY ELECTIVE LEARNING function to select their three required courses. Interns will manually enroll in these courses. Instructions begin on page 9 of this guide. In addition to the three required courses, Interns are encouraged to complete additional courses that focus on areas of development or other areas that you think could strengthen your skills at work or at school. You can find a complete listing of available courses in the course catalog. Select a course of interest and use the search function in the INROADS Learning Center to locate the desired course in the course catalog. Follow the MY ELECTIVE LEARNING function for these additional courses. (page 9) INROADS staff will monitor courses completed by Interns through transcripts and bi weekly reports generated by the learning system. If required courses are not completed, you will not be eligible for INROADS awards recognition or scholarship opportunities. All required learning courses MUST be completed by Friday, August 31, 2012. Completion of your e learning courses IS NOT OPTIONAL. You will have access to the system until Friday, August 31, 2012. GET IN THE DRIVER S SEAT AND TAKE CONTROL OF YOUR DEVELOPMENT! Make the most of this learning opportunity at your fingertips through the courses offered in the system. 4

MY REQUIRED LEARNING The My Required Learning page shows you all of the learning events assigned as apart of your INROADS training requirements. Navigating to My Required Learning 1. Click the My Home tab. 2. Click the Learning and Metrics icon. 3. Click the My Required Learning icon. Managing Your Required Learning To Access a Course from the All Required View 1. Navigate to My Required Learning. 2. Click the All Required tab. 3. If necessary, use the search criteria to locate the desired course. 4. In the Select column, click the radio button for the course you want to access. 5. Click the desired button below the list. To Access a Course From the By Course Only View 1. Navigate to My Required Learning. 2. Click the By Course Only tab. 3. If necessary, use the search criteria to locate the desired course. 4. In the Select column, click the radio button for the course you want to access. 5. Click the Open button. This will take you to a page where you can view all the components of the selected course in one composite view. To Access a Course From the LP (Learning Plan) History View 1. Navigate to My Required Learning. 2. Click the LP History tab. 3. If necessary, use the search criteria to locate the desired course. 4. In the Select column, click the radio button for the course you want to access. 5. Click the Open button. This will take you to a page where you can view all the components of the selected course in one composite view. 5

To Access a Completed Course 1. Navigate to My Required Learning. 2. Click the History tab. 3. If necessary, use the search criteria to locate the desired course. 4. In the Select column, click the radio button for the course you want to access. 5. Click the Open button. This will take you to a page where you can view all the components of the selected course in one composite view. Launching a Required Course You must be enrolled in a course before the system will allow you to launch it. 1. Access the course activities page in My Required Learning. 2. Click the Launch button. This will open the course in a separate window. Tip! You may also launch certain courses from your Learning and Metrics Home page. Just click the Launch icon. Best Practice! To ensure that your course completion status updates after you finish a course, click the My Required Learning icon to return to the main list of required courses. This will prompt the system to update your status in your transcript and Reports. 6

SEARCHING COURSE CATALOG The Course Catalog contains all of the course listings within the system. It allows users to search and register/enroll for courses and can be viewed by featured courses, by category or alphabetically. Within the catalog, learners may do the following: Navigate through and search the catalog. View available courses. Manage their individual view of the catalog. Register for and enroll in available courses. The course catalog is divided into four tabs: All users are instructed to use the Alphabetically tab to search and enroll for available e learning courses. Featured Courses: allows the user to view the courses that the administrator has marked as "featured" within the system. These might be featured based on how new or popular they are as well as based on whatever criteria the administrator determines. By Category: allows you to view the courses in their hierarchical category structure. Use the plus (+) and minus ( ) buttons to expand or contract the categories. Alphabetically: allows you to see an alphabetical list of all the available courses within the catalog. The courses visible on this list will be determined by your permissions within the system. This is the recommended view. ILT With Open Seats: this feature is currently unavailable/inactive and does not require your attention. Searching the Catalog as a Learner 1. From My Home, click the Learning and Metrics icon. 2. Click the Catalog icon from the left side menu options. 3. Click the Alphabetically tab to begin your course search. 4. Type in part or the entire title of the course you are interested in enrolling in using the Search for: option and click Go to view your search results. To Enroll in a Course 1. Access the course for which you want to enroll by using the Search instructions. 2. Click the Details button to view a Description of the selected course. 3. Click the Enroll button located in the upper right corner of the main workspace or where available in the Description area. If you are already enrolled in this course, there is no need to enroll again. 4. Once you are enrolled you will be directed to an On Line Training Activities (OLT Activities) page for the selected course. Click the Catalog icon located in the left side menu options to enroll in additional courses. 7

MY ELECTIVE LEARNING Navigating to My Elective Learning 1. Click the My Home tab. 2. Click the Learning and Metrics icon. 3. Click the My Elective Learning icon located in the left side menu options. 4. You can now view all of the courses that you have been enrolled in under the All Electives tab or the On line Training tab. Launching an Elective Course You must be enrolled in a course before the system will allow you to launch it. 1. Once you are in the My Elective Learning "All Electives" view, select the course you want to complete. 2. Click the Open button on the bottom portion of your screen. 3. You are now in the OLT Activities page. Select the bolded hyperlinked course using the Select column and clicking the button next to the course. 4. Click the Launch button (rocket ship icon) to begin the course. Your course will open in a separate window. Best Practice! To ensure that your course completion status updates after you finish a course, click the My Elective Learning icon to return to the main list of electives. This will prompt the system to update your status in your transcript and Reports. Viewing Elective Learning History The History tab allows you to see all of the courses that you have completed or dropped. When you complete a course, it will be moved to the History tab to keep your view of remaining courses neat and tidy. For each course listed on the History tab, you can see its type, approval status, registration status, completion date, progress and grade if applicable. To View the Details/Description of a Course 1. Click the My Elective Learning option. 2. Click the History tab. 3. Locate the course title in the list of courses. 4. In the Select column, click the radio button for that course. 5. Click the Open button. This will take you to a page where you can view all the components of the selected course in one composite view. 6. Click the Close Record button located in the upper right hand corner of your screen to exit this view and return to the History tab. 8

Taking a Survey/Course Evaluation Each course is linked to a survey or evaluation. An evaluation should be submitted for each course completed. The Take Survey button will appear for all courses. 1. Locate the course To Access a Course from the All Required View (refer to page 5 for other ways to access a course, if desired) Navigate to My Required Learning. Click the All Required tab. If necessary, use the search criteria to locate the desired course. In the Select column, click the radio button for the course you want to access. Click the desired button below the list. 2. In the Select column, click the radio button for the class whose survey you want to take. All evaluations are labeled with the activity name INROADS E Learning Course Survey/Evaluation 3. Click the Take Survey button. 4. Read the survey introduction and then click the Begin button. Depending on the options chosen by the survey author, you may choose to preview the questions or submit the survey anonymously. 5. For each question, choose your answer then click the Submit button. This will submit your answer for that question. Depending on the options chosen by the survey author, you may be able to review your answers and/or take the survey again. 6. When you are finished reviewing your results, click the Exit button. 9

INROADS, INC. TRAINING AND DEVELOPMENT INROADS Learning Center Basics (system requirements, troubleshooting) 10

INROADS LEARNING CENTER BASICS Workstation Requirements In order to use the system efficiently, certain programs, plug ins and settings must be added to your workstation. General Connectivity High Speed Internet Connection: will ensure the best Learner experience is working with the on line courses. Dial Up Connection: may take several minutes to load the course pages. AOL Web Browser Connection: make sure the Learner is using Internet Explorer to launch the courseware independent of AOL. Cookies and Scripting: should be enabled on the learner's workstation in order to allow bookmarking of courseware. Supported Browsers Internet Explorer 5.5, 6, 7 for Windows Firefox 2 or higher for Windows, Mac or Linux Note! The browser Opera is not supported and is known to cause issues. This includes all versions and all operating systems. Technical Assistance for Learners Listed below are resources to help you ensure that your computer has the appropriate plug ins, programs and settings necessary to use the system. Internet Options 1. From the Tools menu, select Internet Options then do the following: a. On the General Tab 1. Click Delete Cookies then click OK. 2. Click Delete Files then check the Delete all offline content box. b. On the Security Tab 1. Click the Default button then set the security level to Medium. c. On the Privacy Tab 1. Click the Default button, then set the privacy level to Medium. 2. Disable the Windows popup blocker at the bottom. d. On the Advanced tab 1. Scroll down the list until you come to the Java option(s). 2. Ensure that the Java (SUN) Enabled checkbox is checked. 3. If you do not have Java (SUN), contact your IT staff to request the installation of the latest Java version to your computer. 2. Restart your computer. 11

Popup Blockers 1. From the Tools menu, select Popup Blocker then do the following: a. Turn off Pop up Blocker. 2. Right click on the File menu. 3. Uncheck everything except Standard Buttons, Address Bar, Links, and Lock the Toolbars. Google and Yahoo toolbars may have pop up blockers inside them. If you have an issue with popup blockers and have disabled them on your workstation, you may need to press and hold down the CTRL key on your keyboard while clicking on the course link in order to override the popup blockers. 12

Adobe Flash and Shockwave Player Note! Flash 8 or higher is required to display all dashboard data on the My Organizer page. 1. From the Tools menu, select Internet Options then do the following: 2. Click Settings. 3. Click View Objects. 4. Shockwave Flash Object should be listed. If not, download Adobe Flash Player 9 and Shockwave Player. 5. Right click Shockwave Flash Object. 6. Click Properties. 7. Click the Version tab. Version should read 9,0,28,0 or higher. 8. Restart your computer. Firewall If your computer has a firewall, it may block certain Internet pages which could cause issues for your learning experience. Common Firewall Programs: Norton Internet Security McAfee Privacy Service Temporarily disable the program. Clearing Your Cache Clearing your cache is a way to rid your computer of temporary filed that it generates when you visit web pages. Sometimes a page will be cached and then your computer will try to display that page instead of the updated page from the actual website. Internet Explorer 6.0 1. From the Tools menu, select Internet Options then do the following: 2. In the Temporary Internet files section a. Click Delete Cookies. b. Click OK. 3. In the Temporary Internet files section a. Click Delete Files. b. Place a checkmark to Delete all offline content. c. Click OK. 13

4. At the bottom of the Internet Options window, click OK. 5. Restart your browser. 6. Log into the site again. Cookies and Scripting Cookies are small files generated by your computer to keep track of small bits of data. The cookie is important for bookmarking within on line courses. Sometimes it may become necessary to clear your cookies so that your computer can recognize the new cookies being set by the system. Internet Explorer 6.0 1. From the Tools menu, select Internet Options then do the following: 2. On the Privacy tab a. Move the slider to Medium. b. If no slider exists, click the Default button. 3. On the Security tab a. Click the Custom Level button. b. In the Reset to drop down, select Medium. c. Click the Reset button. d. To confirm the change, click Yes. 4. Click the OK button. Firefox 1. From the Tools menu, select Options then do the following: 2. Click the Privacy tab. 3. To clear cache and cookies, click the Clear Now button. 4. Ensure that Browsing History, Cache and Cookies are all checked. 5. Click the Clear Private Data Now button. 6. Click the OK button. 14

Java Java allows you to run certain on line courses and other application elements on your own computer. It is necessary for certain LMS features to function properly. Internet Explorer 1. From the Tools menu, select Internet Options then do the following: 2. Click the Advanced tab. 3. Locate the Browsing heading. 4. Check both Disable Script Debugging options. 5. If you locate Microsoft VM. Check the last box under Microsoft VM. 6. If Java (Sun) is listed above Microsoft VM, uncheck the boxes below Microsoft VM and check the box under Java 2 V1.4x. 7. If you have Java (Sun) and cannot locate Microsoft VM, check the box for Java 2 V1.4x. 8. Click the OK button. Note! The courses will not work if both Java (Sun) and Microsoft VM are enabled. Firefox 1. From the Tools menu, select Options then do the following: 2. Click the Content tab. 3. Make sure that Block Pop Up Windows is unchecked. 4. Make sure that Enable JavaScript is checked. 5. Make sure that Enable Java is checked. 6. Click the OK button. NETg Courseware NETg courses require Java Virtual Machine or Java Run time Environment. When launching a NETg course, a new browser window opens and NETg's Java applet will download. Allow 1 2 minutes depending on your Internet connection and computer. The NETg course will be displayed within this new window. 15

Basic Functions In order to maintain consistency across the entire learning center, there are certain functions that may be present on many screens. These functions allow you to adjust your view of the information being presented. To Sort the List by Column 1. Click the column heading name. To Change the Number of Results Shown Per Page 1. Locate the Results per Page drop down. 2. Select the number of results you want to display. 3. Click the Show button. To Select an Item 1. In the Select column, click the radio button or checkbox for the desired item. 2. Click the Edit button beneath the item list. The system will open the details of the selected item. From there, you can edit as necessary. To Close a Record 1. Click the Close Record button in the upper right corner. The system will close this record and return to the previous menu, typically the main view. To Return to a List after Viewing Item Details 1. Click the Back button beneath the item list. The system will return you to the list of items so that you may select another item to view. This differs from Close Record in that the Close Record button takes you all the way back to the beginning. To Archive a Record 1. Select the record that you want to archive. 2. Click the Archive button located beneath the data table or in the upper right corner. Rather than deleting the item, the system will archive it so that it can be retrieved. 16

To Locate Assistance There are 2 kinds of on line help available in this system: Inline and Global. The Inline Help is the most intuitive and provides you with just in time help for whatever page you are on within the system. Simply click the? icon to slide open the Inline Help pane. If you want to keep the Inline Help open while you navigate from page to page, click the Pin button. If you want to access more detailed help, click the Help link located in the Quick Links bar in the upper right corner of the screen. This robust resource will provide you with more details about the system in a more traditional on line help format. Performing a Basic Search The Basic Search allows you to enter a keyword and have results returned based on matching information. The fields included in the Basic Search vary from page to page depending on the information available. 1. In the Search for text box, type a keyword for which you want to search. 2. Click the Go button. Performing an Advanced Search The Advanced Search allows you to get more specific about the type of information you seek. The filters vary from page to page depending on the information available. 1. Click the Advanced Search button. 2. In the Keywords and Searched Fields section, type the keyword for which you want to search and select the applicable fields from the checkboxes shown. 3. In the Filter Results section, select the manner in which you want to filter the search results. 4. Click the Search button. 5. When finished, click the Close Advanced Search button. Important! The only way to locate archived and inactive items is through the Advanced Search since these items will not appear in the list of active items. 17

Learner FAQ Listed below are common issues encountered by Learners. Use this list if you run into technical trouble with a course. The issues are listed on the left with the possible resolution in the center. On the right, you will see additional reference points and keywords. These will help you in the event that you require more information about an issue. Issue Possible Resolution Additional Reference My course won't come up when I click the Launch button. Your popup blocker may be preventing the system from displaying the course. Check to make sure that popup blockers are disabled for this site. Popup Blockers I click on the course and all I get is a blank window. Course window comes up after clicking the Launch button but it won't load the course. I have completed the course, but the status still shows Not Attempted. I have completed the course, but the status is stuck on Incomplete. First, verify that all sections of the course are complete. If a test is required for completion, ensure the test is complete. The exit feature within the course will bookmark and save the course information. Be sure you click the Exit button when leaving a course. Finally, if you have done all of this and the course is still not marked with a "Complete" status, try refreshing the Internet page. If that does not work, the issue may be related to your computer's cookie settings or Internet options. Internet Options Firewalls Java Settings Adobe Flash and/or Shockwave Player Internet Options Cookies and Scripting I have completed the course, but can't access the Completion Certificate. The Completion Certificate can be found on the History tab within the My Required Learning and My Elective Learning pages. If the Completion Certificate does not show, try refreshing the Internet page. You may need to install Adobe Reader. Plug Ins 18

Contacting Support The Contact Us page provides you with information on how to contact support for the INROADS Learning Center. For general assistance, email tsupport@inroads.org. 19

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