SUB Hamburg B/106690 Human Resource Management IN LOCAL GOVERNMENT ESSENTIAL GUIDE Third Edition Edited by Siegrun Fox Freyss ICMA
Contents Foreword Preface Introduction / Siegrun Fox Freyss 1 Planning and paying for work done / Jonathan Tompklns, Aleksandra Stapczynski, and Siegrun Fox Freyss 1 Internal strategic planning 1 Succession planning 5 The personnel function and the budget 6 Organization of the personnel function 7 Classification and compensation 10 Work teams 30 2 Recruiting for a high-performance workforce / Stephanie L Witt, W. David Patton, and Siegrun Fox Freyss 35 Recruitment 37 Selection 43 Hiring 58 3 Maintaining a high-performance workforce / Jenny L Holland, Arthur H. McCurdy, and Nicholas P. Lovrich 65 Evaluating employee performance 66 Generational differences and sustainability-related topics 84 Improving performance through goal setting 85 Linking compensation to performance 89 Linking performance to advancement or special assignments 91 Other motivators for high performance 95 Managing organizational change 98 Downsizing the workforce 100 4 Labor-management relations and collective bargaining / Richard C. Kearney 105 Historical and legal framework 105 Employee organizations in state and local government 109 Collective bargaining process 110 Resolving bargaining impasses 115 Administering the contract 118 Challenges in local government labor-management relations 120 xi xiii xvii vii
Viii Contents 5 Employee rights: Avoiding legal liability / John A. DiNome, Saundra M. Yaklin, David H. Rosenbloom, and Arlene J. Angelo 123 Employee contracts 123 Personnel policy manual 124 Personnel records 128 Discrimination 133 Sexual harassment 142 Other types of harassment 145 Family and Medical Leave Act 146 Workers' compensation 154 Workplace violence 156 Healthy workplace 158 Constitutional rights 160 6 Pay and benefits: Creating an environment for excellence / N. Joseph Cayer and Will Volk 175 Establishment of pay and benefit levels 175 Pay adjustments 179 Structure of benefit plans 182 The total compensation package 194 Purchase and design considerations 203 Communicating the benefits program 205 Evaluation of benefit programs 206 7 Employee responsibilities: Setting expectations / Don A. Cozzetto, Theodore B. Pedeliski, Jonathan Tompkins, and Jonathan P. West 213 Expectations of attendance 214 Workplace conduct 216 Interpersonal relationships: On and off duty 218 Use of public property: Computers and the Internet 221 Confidentiality 224 Political activity 224 Off-duty activities 225 Residency 228 Communicating expectations and responsibilities 229 Changing policies 235 Conclusion 236 8 When things go wrong / Charles R. Wise, Brian Clemow, Saranne P. Murray, Lisa B. Bingham, Arlene J. Angelo, and Siegrun Fox Freyss 239 Cutback management 239 Discipline and discharge of employees 241 Investigating and responding to complaints by employees 253 Complaints about employees by third parties 258 Contested cases in the labor and employment arena 260 Alternative dispute resolution: Ways to handle things that go wrongwithout litigation 263 Civil service commissions or appeals boards 264 For further reading 267 Contributors 277 Index 283
Contents ix Online supplements icma.org/press/hrsupplements Human resource management in context: A theoretical perspective Sample job descriptions Accounting clerk Administrative assistant Administrative office manager Library director Manager of information systems Reasons for a complete compensation and classification study Classification rating factors Clerical/secretarial matrix Points assigned to factor degrees Products and services for the human resource manager in local government Exhibits 1 Standards for a merit system of personnel administration xx 1-1 Elements of a strategic plan 2 1-2 SWOT analysis: Following the Harvard model of strategic planning 3 1-3 Excerpt from a sample position analysis information sheet 13 1-4 Sample job description 17 1-5 Essential functions of a job 19 1-6 Position rating summary sheet and sample grade determination chart 20 1-7 Sample classification plan 22 1-8 Step-based compensation plan 23 1-9 Salary range-based compensation plan.23 1-10 Framework for broadbanding 25 1-11 Effective and ineffective teams 33 2-1 Sample job announcement 39 2-2 Sample job application form 47 2-3 Sample criminal history and driving record form 51 3-1 Example of appraisal technique with narrative 70 3-2 Example of appraisal technique with objective (preestablished) standards.. 71 3-3 Example of forced-choice appraisal technique 72 3-4 Example of weighted checklist appraisal technique 73 3-5 Example of critical incident assessment technique 73 3-6 Example of behaviorally anchored rating scale (BARS) item 74 3-7 Example of paired employee comparisons appraisal technique 75 3-8 Example of forced distribution of employees' ratings appraisal technique...76 3-9 Example of MBO goal-setting approach (a participatory technique) 77 3-10 Trait-based example (using a graphic rating scale format) 80 4-1 Major federal laws affecting public sector labor relations 106 4-2 State bargaining status, 2007 107 4-3 Geographical representation of state and local collective bargaining 108 4-4 Membership of largest state and local government employee organizations (January 1, 2008) 109 4-5 The collective bargaining process 110 4-6 A typical grievance procedure 119 5-1 Sample harassment policy 127 5-2 Sample policy on workplace violence 128
X Contents 5-3 Records that must be kept 130 5-4 Laws regarding discrimination 136 5-5 What is sexual harassment? 143 5-6a Department of Labor form for certification of health care provider 147 5-6b Sample FMLA notices for key employees 149 5-6c Department of Labor Notification of Rights under FMLA 151 5-6d Sample notice to be given at time of leave request 152 5-6e Sample notices of requirement of medical certification 153 6-1 Salaries of municipal officials, July-December 2008: Mayor-council form of government 176 6-2 Salaries of municipal officials, July-December 2008: Council-manager form of government 177 6-3 Salaries of county officials, January-December 2008 178 6-4 A comparison of defined benefit and defined contribution plans 191 6-5 FlexComp Program Dakota County, Minnesota 196 6-6 Flex Leave Plan document 199 6-7 Flex leave questions and answers 201 6-8 Sample employee benefits survey 208 7-1 Sample policy for employee use of e-mail 223 7-2 Issues to be included in a professional code of conduct or ethics manual.. 227 7-3 Sample work rules 232