CAPÍTULO 6 BIBLIOGRAFÍA. Álvarez, L., Martín, A. M., & Casielles, R. (2007). Relationship marketing and



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CAPÍTULO 6 BIBLIOGRAFÍA Álvarez, L., Martín, A. M., & Casielles, R. (2007). Relationship marketing and information and communication technologies: analysis of retail travel. Journal of Travel Research, 45 (4), 453-463. Recuperado el 27 de agosto del 2007 en Sage Publications: http://jtr.sagepub.com/cgi/content/abstract/45/4/453 Awad, E. M. (2004). Electronic commerce from vision to fulfillment (2nd ed.). USA: Pearson, Prentice Hall. Beldona, S. (2005). Cohort analysis of online travel information search behavior: 1995-2000. Journal of Travel Research, 44, 135-142. Recuperado el 27 de septiembre del 2007 en Sage Publications: http://jtr.sagepub.com/cgi/content/abstract/44/2/135 Bonn, M. A., Furr, H. L., & Susskind, A. M. (1998). Using the Internet as a pleasure travel planning tool: an examination of the sociodemographic and behavioral characteristics among internet users and non users. Journal of Hospitality & Tourism Research, 22 (3), 303-317. Recuperado 51

el 27 de septiembre del 2007 en Sage Publications: http://jht.sagepub.com/cgi/content/abstract/22/3/303 Bowie, D., & Buttle, F. (2004). Hospitality marketing an introduction. Italia: Elsevier Butterworth Heinemann. Cai, L. A., Feng, R., & Breiter, D. (2004). Tourist purchase decision involvement and information preferences. Journal of Vacation Marketing, 10 (2), 138-148. Recuperado el 31 de agosto del 2007 en Sage Publications: http://jvm.sagepub.com/cgi/content/abstract/10/2/138 Carroll, B., & Siguaw, J. (2003). The evolution of electronic distribution: effects on hotels and intermediaries. Cornell Hotel and Restaurant Administration Quarterly, 44, 38-50. Recuperado el 31 de agosto del 2007 en Sage Publications: http://cqx.sagepub.com Cheyne, J., Downes, M., & Legg, S. (2006). Travel agent vs Internet: what influences travel consumer choices? Journal of Vacation Marketing, 12 (1), 41-57. Recuperado el 21 de agosto del 2007 en Sage Publications: http://jvm.sagepub.com/cgi/content/abstract/12/1/41 52

Expedia, Inc (2007). Overview. Recuperado el 22 de agosto de 2007, de http://www.expediainc.com/phoenix.zhtml?c=190013&p=overview Fierro, E. (junio de 2007). Penetración y tendencias de Internet. Recuperado el 4 de noviembre de 2007, de Secretaría de Turismo: http://www.sectur.gob.mx/eturismo/idc.pdf Gertner, R. K., Berger, K. A., & Gertner, D. (2006). Country-dot-com: marketing and branding destinations online. Journal of Travel and Tourism Marketing, 21 (2/3), 105-116. Gharavi, H., & Sor, R. M. (2006). Population ecology, institutionalism and the interent travel agencies evolving into middlemen. Journal of Organizational Change Management, 19 (2), 104-118. Recuperado el 30 de agosto del 2007 en Emerald: http://www.emeraldinsight.com/0953-4814.htm Gómez, F. (junio de 2007). Las tribus viajeras del mañana - 2020. Recuperado el 4 de junio de 2007, de Secretaría de Turismo: http://www.sectur.gob.mx/eturismo/amadeus.pdf 53

Greenstein, M., & Feinman, T. M. (2002). Electronic commerce: security,risk management and control. USA: Irwin McGraw Hill. Harridge-March, S. (2006). Can the building of trust overcome consumer perceived risk online? Marketing Intelligence & Planning, 24 (7), 746-761. Recuperado el 20 de agosto del 2007 en Emerald: http://www.emeraldinsight.com/0263-4503.htm Hatton, M. (2004). Redefining the relationships- the future of travel agencies and the global agency contract in a changing distribution system. Journal of Vacation Marketing, 10 (2), 101-108. Recuperado el 30 de agosto del 2007 en Sage Publications: http://jvm.sagepub.com/cgi/content/abstract/10/2/101 Heung, V. C. (2003). Internet usage by international travellers: reasons and barriers. International Journal of Contemporary Hospitality Management, 15 (7), 370-378. Recuperado el 27 de agosto del 2007 en Emerald: http://www.emeraldinsight.com/0959-6119.htm Huang, L. (2006). Rural tourism revitalization of the leisure farm industry by implementing an e-commerce strategy. Journal of Vacation Marketing, 54

12 (3), 232-245. Recuperado el 27 de septiembre del 2007 en Sage Publications: http://jvm.sagepub.com/cgi/content/abstract/12/3/232 Hudson, S., & Lang, N. (2002). A destination case study of marketing tourism online: Banff, Canada. Journal of Vacation Marketing, 8 (2), 155-165. Recuperado el 27 de septiembre del 2007 en Sage Publications: http://jvm.sagepub.com/cgi/content/abstract/8/2/155 Instituto Nacional de Estadística, Gografía e Informática. (2003). Características de acceso y uso de la computadora y la internet en los hogares mexicanos. Recuperado el 11 de noviembre de 2007, de http://www.inegi.gob.mx/inegi/contenidos/espanol/prensa/contenidos/arti culos/tecnologia/computadoras.pdf Instituto Nacional de Estadística, Geografía e Informática. (2005). Estadística sobre disponibilidad y uso de tecnología de información y comunicaciones en los hogares. Recuperado el 11 de noviembre de 2007, de http://www.inegi.gob.mx/inegi/contenidos/espanol/prensa/contenidos/ca psulas/2005/tecnologia/compras.asp?c=1571 55

Jun, S. H., Vogt, C. A., & MacKay, K. J. (2007). Relationships between travel information search and travel product purchase in pretrip contexts. Journal of Travel Research, 45, 266-274. Recuperado el 31 de agosto del 2007 en Sage Publications: http://jtr.sagepub.com/cgi/content/abstract/45/3/266 Kaplanidou, K., & Vogt, C. (2006). A structural analysis of destination travel intentions as a function of web site features. Journal of Travel Research, 45 (2), 204-216. Kim, D. J., Kim, W. G., & Han, J. S. (2007). A perceptual mapping of online travel agencies and preference attributes. Tourism Management, 28, 591-603. Recuperado el 22 de agosto del 2007 en Science Direct: http://www.elsevier.com/locate/tourman Kotler, P., Bowen, J., & Makens, J. (2003). Marketing for hospitality and tourism (3rd ed.). USA: Prentice Hall. Kroupensky, M. N. (junio de 2007). Conquistando el nuevo, nuevo mundo. Recuperado el 4 de noviembre de 2007, de Secretaría de Turismo: http://www.sectur.gob.mx/eturismo/mac_kroupensky.pdf 56

Lang, T. C. (2000). The effect of the internet on travel consumer purchasing behaviour and implications for travel agencies. Journal of Vacation Marketing, 6 (4), 368-385. Recuperado el 27 de septiembre del 2007 en Sage Publications: http://jvm.sagepub.com/cgi/content/abstract/6/4/368 Law, R., & Hsu, C. H. (2006). Importance of hotel website dimensions and attributes: perceptions of online browsers and online purchasers. Journal of Hospitality and Tourism Research, 30 (3), 295-312. Recuperado el 31 de agosto del 2007 en Sage Publications: http://jht.sagepub.com/cgi/content/abstract/30/3/295 Law, R., & Jogaratnam, G. (2005). A study of hotel information technology applications. International Journal of Contemporary Hospitality Management, 17 (2), 170-180. Recuperado el 20 de octubre del 2007 en Emerald: http://www.emeraldinsight.com/0959-6119.htm Law, R., Leung, K., & Wong, J. (2004). The impact of the internet on travel agencies. International Journal of Contemporary Hospitality Management,16 (2), 100-107. Recuperado el 20 de octubre del 2007 en Emerald DOI: 10.1108/09596110410519982. 57

Leong, C.-C. (2001). Marketing practices and internet marketing: a study of hotels in Singapore. Journal of Vacation Marketing, 7 (2), 179-187. Recuperado el 27 de agosto del 2007 en Sage Publications: http://jvm.sagepub.com/cgi/content/abstract/7/2/179 O Connor, P. (2007). Online consumer privacy: an analysis of hotel company behavior. Cornell Hotel and Restaurant Administration Quarterly, 48 (2), 183-200. Recuperado el 27 de septiembre del 2007 en Sage Publications: http://cqx.sagepub.com/cgi/content/abstract/48/2/183 Pearce, D. G., & Schott, C. (2005). Tourism distribution channels: the visitor s perspective. Journal of Travel Research, 44, 50-63. Recuperado el 27 de agosto del 2007 en Sage Publications: http://jtr.sagepub.com/cgi/content/abstract/44/1/50 Poria, Y., & Gvili, Y. (2006). Heritage site websites content: the need for versatility. Journal of Hospitality and Leisure Marketing, 15 (2), 73-91. Sabre Holdings. (2007). Travelocity. Recuperado el 22 de agosto de 2007, de http://sabre-holdings.com/ourbrands/travelocity.html 58

Suárez, Á. L., Díaz, M. A., & Vázquez, C. R. (2007). Relationship marketing and information and communication technologies; analysis of retail travel agencies. Journal of Travel Research, 45 (4), 453-463. Recuperado el 27 de agosto del 2007 en SAGE Publications doi: 10.1177/0047287507299593 The Travel Industry Association of America [TIA] (2004), TIA report measures continued growth in online travel booking. Recuperado 24 de agosto de 2007, de http://www.tia.org/researchpubs/enewsline_september8_2004.html Valhouli, C. (2003). Which travel site is best? Recuperado el 21 de agosto de 2007, de Forbes.com: http://www.forbes.com/2003/08/21/cx_cv_0821feat_print.html Weaver, D., & Lawton, L. (2002). Tourism Management (2nd ed.). Australia: Wiley. 59