SunGard Best Practice Guide What Number Should I Use? www.intercalleurope.com Information Hotline 0871 7000 170 +44 (0)1452 546742 conferencing@intercalleurope.com Reservations 0870 043 4167 +44 (0)1452 553456 resv@intercalleurope.com www.intercalleurope.com Your Conferencing Telephone Dial-in Numbers Std International Dial-In - +44 (0)203 4333899 Global Access Numbers Local NUMBER COUNTRY CITY 2082386454 Australia 01253021727 Austria Vienna 028948259 Belgium Brussels 25324147141 Canada 8008706896 China Domestic 4006920013 China Domestic 228882153 Czech Republic Prague 32727639 Denmark Copenhagen 6682564 Estonia Tallinn 0923193023 Finland Helsinki 0170375518 France Paris 03030013082 Germany Berlin 06924437355 Germany Frankfurt 85230730462 Hong Kong 017789269 Hungary Budapest 08039418300 India Bangalore 02239455533 India Mumbai 01139418310 India New Delhi 15060642 Ireland Dublin 37630760 Israel Tel Aviv Last modified on: 9/27/2011 Last modified on: 27/09/2011
Your Conferencing Telephone Dial-in Numbers NUMBER COUNTRY CITY 0200661900 Italy Milan 0345808383 Japan Tokyo 52055461 Lithuania Vilnius 20881245 Luxembourg 0348190063 Malaysia Kuala Lumpur 0207946527 Netherlands Amsterdam 21033950 Norway Oslo 223070121 Poland Warsaw 318144966 Romania Bucharest 4992701688 Russian Federation Moscow 68829755 Singapore 0233418490 Slovak Republic Bratislava 935452633 Spain Barcelona 0850512711 Sweden Stockholm 912611463 Switzerland Geneva 08443386571 UK 57494829691 USA Global Access Numbers Toll Free NUMBER 08006660032 Argentina 1800108592 Australia 0800006109 Austria 18002054795 Bahamas 882000110174 Belarus 080048783 Belgium 18774427191 Bermuda 800100935 Bolivia 08007621041 Brazil 008001151185 Bulgaria 8552251638 Canada 18774411623 Cayman Islands 12300205440 Chile 018005181662 Colombia 0800777945 Croatia 80096505 Cyprus 80070106591 Czech Republic 80880952 Denmark 18887519026 Dominican Republic 08000000188 Egypt *SITF* 8006821 El Salvador 0800773817 Finland 0805119806 France 08005891873 Germany 00800128584 Greece 18773433236 Guam 18773246013 Guyana 800905789 Hong Kong 0680018875 Hungary 8009792 Iceland 180030106090 India 0008006103223 India COUNTRY
NUMBER COUNTRY 0018030612069 Indonesia 18009+36787 Ireland 1809216188 Israel 800146027 Italy 18777913415 Jamaica 0120983281 Japan 88003333756 Kazakhstan 00308131426 Korea (South) 80004075 Latvia 880031231 Lithuania 80023653 Luxembourg 1800806537 Malaysia 80062203 Malta 018009269394 Mexico 80093802 Monaco 08000249574 Netherlands 0800880243 New Zealand 80057373 Norway 0018002042605 Panama 080054790 Peru 180016120144 Philippines 008001214118 Poland 800784474 Portugal 8003997897 Puerto Rico 0800895614 Romania 81080024322044 Russian Federation 18776822078 Saint Kitts and Nevis 8008449123 Saudi Arabia 8001205827 Singapore 0800001689 Slovak Republic 0800982869 South Africa 800600518 Spain 2470162 Sri Lanka 0200883296 Sweden 0800920038 Switzerland 00801232440 Taiwan 001800658123 Thailand 18002042607 Trinidad and Tobago 0080044632133 Turkey 0800504927 Ukraine 8000440355 United Arab Emirates 08003765931 United Kingdom 8664111259 United States 0004162042588 Uruguay 08001004215 Venezuela 8007458014 Virgin Islands (U.S.)
How to Use Your Conferencing Account
Best Practice for Conference Call It s recommended that where possible participants should use a Local access number to access a conference call. The leader of a conference call is charged if a participant uses a local number to access the call, as well as the participant being charged by their local telecom company for making the call. For client calls, a Freephone number is best practice as your client will not have to pay to join your conference call. (Charged by local telecoms provider to make that call) If a SunGard employee can not find the desired in country free phone number on their confirmation or on the telephone numbers listed in this document then they should request a number for that country by emailing jgormley@intercalleurope.com, a general free phone number, where possible will then be issued for the call. If InterCall is unable to provide an in country Local Access or Free phone number then participants should use the Standard International Dial in Number to access the call. This number can be found on your wallet card, your account confirmation email or on the list of numbers in this document. Some free phone numbers have restrictions such as not being accessible from payphones or mobile phones. In this instance users should call a local number to access the call. Again these can be found on the account confirmation email or on the list of numbers in this document. If the user cannot find the desired in country local number then this should be requested by emailing jgormley@intercalleurope.com, a general local number, where possible will then be issued for the call. If InterCall is unable to provide an in country local phone number and restrictions apply that prevent the participants using a free phone number then the participant should use the Standard International Dial in Number to access the call. This number can be found on your wallet card, account confirmation email and on the list of numbers in this document. The leader can mute all participant lines by pressing *5 on their telephone keypad and un-mute their lines by pressing #5. For any additional information please email jgormley@intercalleurope.com Requesting a Conferencing Account Please contact the Global IT Helpdesk at (866) 319-5348 or global.it.helpdesk.com who will send you a request form for completion and will obtain the appropriate approvals from your line manager. Your details will be emailed to you within a few days following receipt of approval and submission of the request to InterCall. Once you receive your details you can start using your account, please keep your details saved. Further to this you will receive a wallet card and welcome letter in the post within 10 working days of you receiving your account details email. Any Other Questions For any other questions or information regarding this document or any other Audio, Web or Video Conferencing products please email jgormley@intercalleurope.com